2007 Infiniti FX35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › FX35 › 2007
These records cover every 2007 Infiniti FX35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2007 Infiniti FX35. Newest first.
Nissan North America, Inc. (INFINITI) is recalling certain 2003 INFINITI FX35, 2006-2008 FX35 and FX45 vehicles that previously received a replacement front passenger air bag assembly under recall number 20V-008. The air bag cushion was folded incorrectly, which could increase internal pressure and tear the air bag cushion during deployment.
Risk and remedy
Risk
A tear in the air bag may decrease air bag performance, and increase the risk of injury.
Remedy
INFINITI will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began on April 19, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C2.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain 2012 Nissan Versa hatchbacks originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands, or "Zone A". Additionally, if not…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators, free of charge. The recall began on June 8, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Owner complaints
38 complaints2 involved a crash1 involved a fire3 injuries
What owners report most
Latest complaints
- Fuel/propulsion system · Unknown or other
Unknown
- Unknown or other
firstly, WHY, would a vehicles doors need to be opened while going down the road? WHY, should I have to apply the child lock to the door to ensure that my passengers do not open them? Does the passenger door have a child lock? shouldn't the doors stay locked while the vehicle is operating? please offer me some type of explanation as to why the doors have to have the ability to be unlocked and opened by any passenger
- Structure › Body · Unknown or other
I recently bought a 2007 Infiniti FX35 and the dashboard is completely melted away. It's sticky and there are cracks from the driver side to the passenger side. This is dangerous as it can cause the airbag to deploy! The previous owner has a dashboard cover on it which I can't remove and take pictures of because it's STUCK by the melting material
- Seats
Driver Seat detached from floor causing great risk to operator, passengers and other vehicles or pedestrians. Seat frame broke previously and was reported to Jackie Cooper Infiniti. They requested I report it to corporate Infiniti which I did but any relief was denied. The broken frame was a cause for concern but last evening the seat became loose to the point where the rear can be lifted now from the floor.
- Air bags · Unknown or other
The entire dash of my vehicle IS covered with bubbles because of an inferior product in production. These become worse every summer because of the heat and the dash becomes a gooey mess. How can I be sure that the airbag will deploy or deploy correctly when this mess IS all over it? I was never…
The entire dash of my vehicle IS covered with bubbles because of an inferior product in production. These become worse every summer because of the heat and the dash becomes a gooey mess. How can I be sure that the airbag will deploy or deploy correctly when this mess IS all over it? I was never made aware of any recall, but when contacting the company was told it was past deadline and they would do nothing. I want to be sure that if the airbag IS needed, that it will work correctly.
- Air bags
I've called infiniti and another number on a letter I keep getting 877-481-0083 many, many times and told them I have not owned this car for over 15-years and for them to take my name off the list. No luck and they are wasting time and money and not finding the real owner!!!
- Unknown or other
I have had my car for 4 years now and it was garage kept with one previous owner so I'm told. Since I've had the car I have not been able to provide a covering for the vehicle. For the four years I have had the dash feel like it's melting. It's stuck to anything I've put or laid on it and causes…
I have had my car for 4 years now and it was garage kept with one previous owner so I'm told. Since I've had the car I have not been able to provide a covering for the vehicle. For the four years I have had the dash feel like it's melting. It's stuck to anything I've put or laid on it and causes cracks and run lines where the cracking has taken place. During cold months it shrinks and during the summer months expans and started feeling sticky and melting. Has made some buttons stick that are close the the dash before so having an inconvenient of being stuck on shuffle for music IS a thing thru the summer. Over time IS getting worse and I can't use anything to clean the sticky stuff because I'm afraid to make it worse. Will send images when someone contacts me about the problem thru email. Thank you for taking the time to read this. We go to the nilly dealership in atlanta ga. They are really great.
- Air bags · Service brakes
TL* the contact owned a 2007 infiniti FX 3.5. The contact stated that while driving at 35 mph, she attempted to depress the brake pedal but her brakes failed as the check engine light illuminated. Due to the failure, the contact crashed into another vehicle in front of her. The air bags did not…
TL* the contact owned a 2007 infiniti FX 3.5. The contact stated that while driving at 35 mph, she attempted to depress the brake pedal but her brakes failed as the check engine light illuminated. Due to the failure, the contact crashed into another vehicle in front of her. The air bags did not deploy upon impact. A witness informed the contact that the brake lights were on but noticed that her vehicle was not coming to a stop. The paramedics were called to the scene and the contact and her two children were transported to a local hospital via ambulance. The contact was treated for injuries to her nose, right knee, and right shoulder. The contact's son was treated for multiple scars to the left side of his body, he also experienced soreness as a result of the accident. The contact's other child did not sustain any injuries; the other driver was not injured in the accident. A police report was filed at the scene. The vehicle was towed initially to an independent tow yard and then to the contact's home. The contact's insurance then had the vehicle towed to another independent mechanic for inspection; the vehicle was then determined to be totaled. The dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 100,000.
- Engine
I was driving on a highway at 55mph and started to brake to make a right hand turn and the engine died. This happened twice in two days. The check engine light along with the slip and vdc light came on. This turns out to be a common problem with nissan and they recalled some cars for it. It's…
I was driving on a highway at 55mph and started to brake to make a right hand turn and the engine died. This happened twice in two days. The check engine light along with the slip and vdc light came on. This turns out to be a common problem with nissan and they recalled some cars for it. It's either the camshaft or crankshaft position sensor. This IS a very serious situation. Im just glad I wasn't driving on the interstate when this happened. Should be a fix or recall on all cars affected by this.
- Structure › Body
TL* the contact owns a 2007 infiniti FX35. While the vehicle was stationary, the contact's wife noticed that the dashboard was sunken. There was no warning indicator illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 130,000.
- Structure › Body
TL* the contact owns a 2007 infiniti FX35. The contact stated that there were bubbles in the dashboard. The vehicle was taken to jim lupient infiniti (763-546-5577, located at 7200 wayzata blvd, golden valley, mn 55426) where the technician stated that the dashboard needed to be replaced. The…
TL* the contact owns a 2007 infiniti FX35. The contact stated that there were bubbles in the dashboard. The vehicle was taken to jim lupient infiniti (763-546-5577, located at 7200 wayzata blvd, golden valley, mn 55426) where the technician stated that the dashboard needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000. The vin was unknown.
- Visibility/wiper
Melting dash-causing extreme glare. Had bubbled dash replaced 2011. Now it's melting when warm, after 7 years. Infiniti denies that there IS any other issues. Simply, not true.
- Engine · Fuel/propulsion system · Power train
Vehicle was driving at 55-60mph, immediately lost all power and rough engine shake on the highway. Managed to pull off to the side. Opened the hood to find the catalytic converters both smoking and glowing red from excess fuel being dumped into them due to a very common and well known bad grounding…
Vehicle was driving at 55-60mph, immediately lost all power and rough engine shake on the highway. Managed to pull off to the side. Opened the hood to find the catalytic converters both smoking and glowing red from excess fuel being dumped into them due to a very common and well known bad grounding issue. Worried they would cause a fire I evacuated my family and call a tow truck. After having the car examined the FX35 has destroyed all 6 ignition coils which was causing gas to be dumped into the catalytic converters. It also destroyed both catalytic converters and possibly the computer, the car IS still being looked at. Had we not stopped I fear the car would have started a fire from the excess fuel and burning/melting of the catalytic converters. Not to mention IS was very dangerous to have the car lose all power on the highway. this IS a very commonly known problem and very unacceptable to have an issue known like this not be fixed by a simple grounding wire issue.
- Power train
Transmission goes out it was repaired and one year later the transmission went out again
- Unknown or other
Dashboard IS melting. concerned about dangerous chemicals. the dashboard IS a known problem to infiniti and warranty was extended without our knowledge or notification but has expired. I think a formal recall IS warranted for safety from fumes of melted plastic
- Structure › Body
The dashboard has bubbles all over it and gets worst when it IS hot out. The bubbles are spreading all over the dashboard and the sun seems to reflect off of it and sometimes it IS hard to see while driving.
- Air bags
TL* takata recall. The contact owns a 2007 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The infiniti…
TL* takata recall. The contact owns a 2007 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The infiniti beachwood dealer confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Unknown or other
Bubbling dashboard
- Air bags
TL* takata recall. The contact owns a 2007 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The…
TL* takata recall. The contact owns a 2007 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The vin was not available. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2007 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags). The part to do the repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2007 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags). The part to do the repair was not available. the contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Engine
Changed 1 engine coil and all 6 plugs, ran good for 2 days. Then started running rough, hesitates and cuts off. Then changed all 6 coils, ran good 2 days then started with the same problems. Internet research says possible ecm, ipdm or ecu relay causing the coils to over heat and burn up. No recalls on 2007 FX35 but other models have exact same problems. Infiniti should step up and recall the 2007 FX35 model as well.
- Electronic stability control (esc) · Equipment adaptive/mobility
The "vdc off" "slip" error light comes on as soon as steering column IS moved, thus traction control IS shut off for use in slippery conditions. the vehicle get squirrelly on wet pavement. if I raise the steering column all the way up and in, it IS ok. once you try to adjust the steering column…
The "vdc off" "slip" error light comes on as soon as steering column IS moved, thus traction control IS shut off for use in slippery conditions. the vehicle get squirrelly on wet pavement. if I raise the steering column all the way up and in, it IS ok. once you try to adjust the steering column the error light comes on. we drove the vehicle for the next 5,000 miles (9 months) without adjusting the wheel, ie. Turned off memory self-adjusting feature. it IS obvious that there IS a loose or broken wire in the steering column from all the automatic moving up and out of the way when car IS shut off and back on again. then about the same time, the seat quit retracting every time. it still does automatically retract and moves forward from time to time, but not often anymore. now 5,000 miles later, after trying to adjust wheel, the "vdc off, slip" light stay on always. it won't go out no matter what position the steering column IS in. also, the supplemental restraint light IS now always flashing. this means that in an accident the air bags or seat belt tensioners will not work.
- Power train
The car will not stay in gear during reverse. It seems like it will pop out of gear and engine just keep revving. Have to put in drive and put back into reverse continuously to get reverse. this car IS not safe to drive and can produce a car accident. *tr
- Structure › Body
TL* the contact owns a 2007 infiniti FX35. The contact stated that the entire dashboard was deteriorated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. the vin was not available. The approximate failure mileage was 50,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192728SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192483IF YOU CONFIRM Cylinder Misfire DTC (P0300 through P0306) is stored in the ECM and one or more of the ignition coils is blistered (outer surface is deformed/melted), ACTIONS 1. Replace the steering member mounting bolt on the RH side of the IP. 2. Clean engine harness grounds. 3. Replace both negative battery cables. 4. Remove and inspect all 6 ignition coils for damage. 5. Erase DTCs, test drive the vehicle. See this bulletin for further detail.
- 10192475SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
- 10192395P0303/P0332 2007-08 FX Speedometer reprogramming, HDD NAVI updates on 2007-12 models, and P2538 JX Meter Backlight and DTE reprogramming were previously only available to CONSULT Laptops running the XP operating system. Now, all campaign software and spec
- 10192265SERVICE INFORMATION If one or more of these EVAP leak DTCs are stored (P0442, P0455, P0456) on a 2007 through 2011 Infiniti vehicle, a loose fuel fill cap may be the cause. Use the following resources to perform diagnostics and confirm the cause of stored DTCs. ASIST: - Appropriate Service Manual diagnostic procedures - Applicable Technical Service Bulletins (TSB). Leak Test: - With CONSULT-III plus - WORK SUPPORT >> EVAP SYSTEM CLOSE. NOTE: Use Essential Tool J-42909 or equivalent to pressurize the EVAP system. - With a "Smoke" leak detection machine. Refer to the machine's Operator's Manual for proper use. Make sure the customer is informed of the proper fuel filler cap installation.
- 10192204SERVICE INFORMATION A change has been made to the Front Passenger Air Bag Module removal and installation procedures in the 2003-2008 FX45/FX35 Electronic Service Manuals. In the revised procedures, the two front passenger air bag module fixing nuts can be re-used during installation. NOTE - The front passenger air bag module fixing bolt must be replaced after removal. Please use the updated service information hyperlinked in this bulletin if you need to service the front passenger air bag module for any reason.
- 10192134On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to recalibrate the speedometer and odometer at no charge for parts or labor. See this bulletin for further detail. Campaign I.D.#: P0303
- 10192133On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to replace the Intelligent Cruise Control (ICC) unit and recalibrate the speedometer and odometer at no charge for parts or labor. See this bulletin for further detail. Campaign I.D. #: P0332
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 101853752005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10176214CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
Every Infiniti FX35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.