2008 Infiniti FX35
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Infiniti › FX35 › 2008
These records cover every 2008 Infiniti FX35. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2008 Infiniti FX35. Newest first.
Nissan North America, Inc. (INFINITI) is recalling certain 2003 INFINITI FX35, 2006-2008 FX35 and FX45 vehicles that previously received a replacement front passenger air bag assembly under recall number 20V-008. The air bag cushion was folded incorrectly, which could increase internal pressure and tear the air bag cushion during deployment.
Risk and remedy
Risk
A tear in the air bag may decrease air bag performance, and increase the risk of injury.
Remedy
INFINITI will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began on April 19, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C2.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain 2012 Nissan Versa hatchbacks originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan) and the U.S. Virgin Islands, or "Zone A". Additionally, if not…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators, free of charge. The recall began on June 8, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2003-2008 Infiniti FX35 and FX45, 2003-2004 Infiniti I35, 2006-2010 Infiniti M35 and M45, and 2007-2011 Nissan Versa vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger frontal air bag inflator, free of charge. The recall began December 21, 2017. All owners should receive a second notice by May 15, 2017. Owners may contact Nissan customer service at 1-800-647-7261.
Owner complaints
35 complaints2 involved a crash20 injuries1 deaths
What owners report most
Latest complaints
- Unknown or other
Unknown - I'm not sure if im even in the right place to even complain about this , but I have a 2008 infinity FX35 and 3 out of the 4 outside door handles have just literally fell off in my hand and they all fell off like with in 3 weeks of each other .so now I have 1 remaining outside door handle…
Unknown - I'm not sure if im even in the right place to even complain about this , but I have a 2008 infinity FX35 and 3 out of the 4 outside door handles have just literally fell off in my hand and they all fell off like with in 3 weeks of each other .so now I have 1 remaining outside door handle that works. And I can't afford to fix them . And I'm just worried that if I get into a car accident that the rescue personnel will not be able to open any of my doors to help whoever IS in my car. Well soon I will have to get in and out of my car thru the trunk . anyways here IS my phone number and email address so if this IS not who im supposed to be telling my car situation to can you please maybe point me in the right direction? Phone number: [xxx] and my email: [xxx] thank you for your help. Information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6)
- Air bags
When there is a passenger seating the “Off Airbag Light is ON” when it should be turned off even after was sent to get fix at dealership
- Fuel/propulsion system
The car's fuel tank leaks. Further description is included in my attachments, pages 1-4.
- Air bags
2008 infiniti FX35. Consumer writes in regard to air bag safety recall. The consumer noticed the air bag defect lights flashing on vehicle's dashboard. The vehicle was taken to the dealer to have the recall and multi point inspection done. Dealer stated the recall was repaired but the light continued to flash as well as no multi point inspection paperwork was produced.
- Air bags
I live 200-400 miles from any Infiniti dealer. Infiniti will not authorize the repair at my local Nissan dealership. The only option was to tow my car 200 miles to a dealer there and then tow it back. Obviously, if there were any issues following the repair...I would have to drive the 400 miles to…
I live 200-400 miles from any Infiniti dealer. Infiniti will not authorize the repair at my local Nissan dealership. The only option was to tow my car 200 miles to a dealer there and then tow it back. Obviously, if there were any issues following the repair...I would have to drive the 400 miles to have it resolved. This is not acceptable to me. Recently, my son needed to borrow my car and he lives close to the Murray Utah dealer so I called them to arrange the repair. They made an appt. for this weekend, denied a replacement vehicle and then said that the visit would only be to inspect and see if my airbag needed to be replaced. If it did, they would need to order the part and have the vehicle brought in when they had the part. They did not have the part in stock and could not tell me a time frame that the part would arrive. I then called the infiniti airbag replacement department from the letters I receive weekly. The representative said she had never heard of this and called the dealer directly. THey continued with this nonsense stating they had to see if I actually needed the repair. Mind you non of the communication in the last 5 years mentions anything that I might possibly have this defective airbag. The representative connected me to Infiniti corporation who stood on this same policy. I had regional manager call back and she repeated that I would have to inspect and then order...mind you that would require me to commuting 8 hours if the part doesn't come within a few weeks when I will have the car back. I asked if they could send me the replacement part and I will pay for the repair (No) Authorize my local Nissan or other dealer to inspect if I have the faulty airbag before towing my car 2 hours to a repair shop (NO) Do they care that my airbag could be triggered at any time and possibly kill someone (No).
- Forward collision avoidance › Adaptive cruise control
My car dashboard had recall only for short time and now the defect IS showing up badly. Pulse can you check and make one time exception.
- Air bags
TL* the contact owns a 2008 infiniti FX35. The contact stated while driving at various speeds, the air bag warning light illuminated. The contact stated that a month prior, the vehicle was serviced under an unknown recall. The vehicle was taken to sewell infiniti of dallas (7110 lemmon ave, dallas…
TL* the contact owns a 2008 infiniti FX35. The contact stated while driving at various speeds, the air bag warning light illuminated. The contact stated that a month prior, the vehicle was serviced under an unknown recall. The vehicle was taken to sewell infiniti of dallas (7110 lemmon ave, dallas, tx 75209) where it was diagnosed with the air bag needing to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 121,804.
- Unknown or other
The infiniti's first generation FX35 are know to have melting dash because infiniti used inferior materials. Its melting and poses a safety hazard while driving. Infiniti, nissan has acknowledged there was a problem, but did not do a proper recall such as toyota for their same issue with their melting dashes.
- Air bags
I responded to a request to bring my car into a dealership for recall correction related to the airbags. Since then, the airbag light indicator stays on perpetually. I keep receiving notices of "urgent airbag safety recall" from "infiniti recall resolution team" atmt rcd 3/4/2020. I am afraid to go…
I responded to a request to bring my car into a dealership for recall correction related to the airbags. Since then, the airbag light indicator stays on perpetually. I keep receiving notices of "urgent airbag safety recall" from "infiniti recall resolution team" atmt rcd 3/4/2020. I am afraid to go to the particular dealership because my car IS never right after leaving. Note: I have 2 colleagues that have the same sentiment about the dealership. it IS located in bethesda, maryland. - again, the indicator light never goes off, even though they claim to have fixed the issue.
- Structure › Body
TL* the contact owns a 2008 infiniti FX35. The contact stated that the dashboard melted. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 157,000.
- Air bags
Not sure if related to takata airbag, but the passenger airbag sensor went out and only certain vins were recalled. When I started my car, the airbag sensor light illuminated and remained illuminated. When I spoke to the service guy, he said as long as it's not flashing, you can drive it. So I…
Not sure if related to takata airbag, but the passenger airbag sensor went out and only certain vins were recalled. When I started my car, the airbag sensor light illuminated and remained illuminated. When I spoke to the service guy, he said as long as it's not flashing, you can drive it. So I turned car on again to go to work, and the airbag sensor light began to flash. Service guy said bring it in, it's more urgent now. They ran the computer scan and noted the passenger airbag sensor has failed. Close to $5000 to replace entire seat with sensor. He said it's okay to drive you just don't have passenger airbag protection. I'm very concerned and disappointed that only some vins with the same issue has been recalled at this time.
- Visibility/wiper
The dashboard on my car became sticky several years ago. it became increasingly worse this summer such that it causes a glare on the windshield impairing visibility. I began researching and discovered that infiniti extended the warranty on the dash for this problem for 8 years, but I was not made…
The dashboard on my car became sticky several years ago. it became increasingly worse this summer such that it causes a glare on the windshield impairing visibility. I began researching and discovered that infiniti extended the warranty on the dash for this problem for 8 years, but I was not made aware since I was not the original owner. It has only recently become a safety hazard for me with the glare. It seems this IS a known problem with infiniti and owners like me who were not made aware of the 8 year warranty extension or who have had issues after warranty are faced with a hazardous condition. although I am not the original owner, I purchased my car in 2009 from an infiniti dealer well under the 60K drive train warranty and I received other warranty and recall related information so I am not sure why infiniti would only extend this warranty to original owners (what I was told by infiniti customer care in a phone call) and leaving those who purchased used with a safety hazard.
- Air bags
TL* the contact owns a 2008 infiniti FX35. The contact stated that the air bag warning indicator illuminated and remained lit while driving, which was a safety concern. The vehicle was towed to infiniti of lafayette (6201 johnston st, lafayette, la) where it was diagnosed that the spiral cable and…
TL* the contact owns a 2008 infiniti FX35. The contact stated that the air bag warning indicator illuminated and remained lit while driving, which was a safety concern. The vehicle was towed to infiniti of lafayette (6201 johnston st, lafayette, la) where it was diagnosed that the spiral cable and module for the driver's side air bags were faulty and needed to be replaced. The manufacturer was notified of the failure and stated that they would not assume responsibility due to it being a takata issue. The contact was provided with case number: [xxx] the failure mileage was approximately 120,000. **tr information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6). *tr
- Air bags · Seats · Steering
Problem appears closer to recent recall of hundai sonata cars w/ steering wheel bags. while traveling down busy 4-lane highway, sensor light came on associated with seat and airbags. roswell infiniti , roswell, ga had to completely tear apart steering wheel column, work on airbags, sensors, and…
Problem appears closer to recent recall of hundai sonata cars w/ steering wheel bags. while traveling down busy 4-lane highway, sensor light came on associated with seat and airbags. roswell infiniti , roswell, ga had to completely tear apart steering wheel column, work on airbags, sensors, and other items. I had just purchased vehicle from another dealer, but has only a little over 105,000 miles. did not expect almost $4,000 in repairs due to this problem. I think it IS a problem associated with other japanese models and should have a recall. please investigate as soon as possible. when light came on I was very scared because I wasn't sure whether I should keep driving and I was over 25 miles from dealership by that time. brought it in next day but took over 3 days to repair due to parts, etc.
- Air bags
Takata airbags! Many months ago I contacted infiniti in sacramento to schedule having new airbags be installed! I was put on a "list" have not heard and I am still waiting.
- Air bags
Airbag light as well as tire light will not go out
- Air bags · Electrical system
I took my car in on oct 5TH for the takata airbag recall. Soon after the infiniti technician completed the work my airbag light came on. I contacted infiniti and took my car back and they will not repair my car. They are charging me $2388 to repair it because they said the two airbags are not…
I took my car in on oct 5TH for the takata airbag recall. Soon after the infiniti technician completed the work my airbag light came on. I contacted infiniti and took my car back and they will not repair my car. They are charging me $2388 to repair it because they said the two airbags are not connected. I explained that the airbag light had never been on until the technician did the work and now infiniti IS refusing to take responsibility for their actions.
- Air bags
Takata recall driver clock spring and air bag should be replaced.
- Unknown or other
The dashboard of the vechile IS melting and IS starting to do so at a rapid pace.
- Unknown or other
Melting dashboard makes reflection on the front windshield
- Unknown or other
I'm one of many experiencing the bubbling/sticky dashboard problem that has become sononomous w/ infiniti/nissan autos from 04-2010. The sticky/bubbling area has become a safety hazard from glare & distraction that could result in injury/death to others. There was an 8 yr warranty extension from…
I'm one of many experiencing the bubbling/sticky dashboard problem that has become sononomous w/ infiniti/nissan autos from 04-2010. The sticky/bubbling area has become a safety hazard from glare & distraction that could result in injury/death to others. There was an 8 yr warranty extension from date of manufacturing but some of us purchased vehicle outside of that timeline & have been turned away by corporate during many attempts @ getting resolution. The part itself IS very expensive along w/ labor. There have been numerous times where the bubbling/stickiness has caused a distraction & I'm asking that infiniti/nissan do the right thing & include an unlimited recall to fix this issue that has become a major concern.
- Air bags
Takata airbag issue. My 2008 infiniti FX35 was recalled due to the takata recall passanger side airbag. After it was repaired by an infiniti dealership my airbag light came on the dash within the first day. Dealership now claims the drivers airbag all of the sudden needs to be replaced at a cost of $1900. Recall replacement IS causing this, no way it IS "all of the sudden" needing tom be replaced.
- Air bags
Takata recall...recall number 16v-349 still awaiting replacement parts since the first notice arrived in the mail last summer and have been told by the dealership that they have no idea when the parts will be available and refuse to offer a loaner. This car needs to be used for work with occupants sitting in the front seat.
- Air bags
I have received the notice of the march 2016 recall, notice on 10/3/2016. I have contacted the 800 ~ on the letter and also my closest infinity dealership. both have said they do not have air bags at this time. two people in my area of houston, tx have died recently due to their air bags…
I have received the notice of the march 2016 recall, notice on 10/3/2016. I have contacted the 800 ~ on the letter and also my closest infinity dealership. both have said they do not have air bags at this time. two people in my area of houston, tx have died recently due to their air bags exploding and sharp pieces it them on the head, neck & upper body. I use this car everyday and want it fixed now!! Traffic in houston IS dangerous and I do not want to die because infinity will not replace my airbags. I am sure the dealership has air bags. they repair cars damaged in wrecks everyday and replace their air bags. I think this IS terrible that people are dying and infinity does nothing. hopefully you can help me. also when I called the dealership, they transferred me to a salesperson. he tried to talk me into trading in this car. I am retired and the car IS just about paid for and I hope to keep it for many years to come. help!!!
- Air bags
TL* takata recall. The contact owns a 2008 infiniti FX35. The contact received notification of nhtsa campaign number: 16v349000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11002539INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11002537CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001653CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001182WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001179REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001177WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233611ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232646REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232645WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232644WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208930CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10207844CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192728SERVICE INFORMATION The purpose of this bulletin is to give Infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192693SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulleitn for further details.
- 10192483IF YOU CONFIRM Cylinder Misfire DTC (P0300 through P0306) is stored in the ECM and one or more of the ignition coils is blistered (outer surface is deformed/melted), ACTIONS 1. Replace the steering member mounting bolt on the RH side of the IP. 2. Clean engine harness grounds. 3. Replace both negative battery cables. 4. Remove and inspect all 6 ignition coils for damage. 5. Erase DTCs, test drive the vehicle. See this bulletin for further detail.
- 10192475SERVICE INFORMATION If a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * Check for stored DTCs. * Check if the driver is resting their left foot on the brake pedal while accelerating. Advise the customer not to rest their foot on the brake while accelerating. * Use CONSULT-III plus in Engine Data Monitor to check operation of the brake lamp circuit signal. Monitor the brake switch during the incident; it should be "OFF". Please see this bulletn for further details.
- 10192395P0303/P0332 2007-08 FX Speedometer reprogramming, HDD NAVI updates on 2007-12 models, and P2538 JX Meter Backlight and DTE reprogramming were previously only available to CONSULT Laptops running the XP operating system. Now, all campaign software and spec
- 10192265SERVICE INFORMATION If one or more of these EVAP leak DTCs are stored (P0442, P0455, P0456) on a 2007 through 2011 Infiniti vehicle, a loose fuel fill cap may be the cause. Use the following resources to perform diagnostics and confirm the cause of stored DTCs. ASIST: - Appropriate Service Manual diagnostic procedures - Applicable Technical Service Bulletins (TSB). Leak Test: - With CONSULT-III plus - WORK SUPPORT >> EVAP SYSTEM CLOSE. NOTE: Use Essential Tool J-42909 or equivalent to pressurize the EVAP system. - With a "Smoke" leak detection machine. Refer to the machine's Operator's Manual for proper use. Make sure the customer is informed of the proper fuel filler cap installation.
- 10192204SERVICE INFORMATION A change has been made to the Front Passenger Air Bag Module removal and installation procedures in the 2003-2008 FX45/FX35 Electronic Service Manuals. In the revised procedures, the two front passenger air bag module fixing nuts can be re-used during installation. NOTE - The front passenger air bag module fixing bolt must be replaced after removal. Please use the updated service information hyperlinked in this bulletin if you need to service the front passenger air bag module for any reason.
- 10192134On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to recalibrate the speedometer and odometer at no charge for parts or labor. See this bulletin for further detail. Campaign I.D.#: P0303
- 10192133On certain model year 2007 and 2008 Infiniti FX vehicles, the speedometer and odometer are reading out of specification. To remedy this condition, Infiniti is conducting this voluntary service campaign to replace the Intelligent Cruise Control (ICC) unit and recalibrate the speedometer and odometer at no charge for parts or labor. See this bulletin for further detail. Campaign I.D. #: P0332
- 10190150INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10190026NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 101853752005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024.
- 10183902The information below has been updated to include the INFINITI specific mail volume.
- 10183901Subject: INFORMATION Takata Recall - Owner Re-notification via UPS and U.S. Mail Details Summary: Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the Takata recall. These 125,383 mailings will occur via United Parcel Service in a UPS Ground envelope and a label with the words URGENT SAFETY RECALL in red. Owners residing in Alaska, Hawaii, or using a P.O. Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to capture owners attention and signal the importance of this repair. These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump in response rates and completed repairs in the following weeks. We need retailer support to make this effort successful! This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to help drive completions, consider any additional outreach, and respond to any questions that arise regarding the legitimacy and urgency of the special notification. What Retailers Should Do: 1.Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible. INFINITI requests same day or week appointments as much as possible and offer Takata recall services on weekends too if your service department is open. 2.If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor. Refer to Takata campaign announcements for additional details.
- 10183900INFINITI Owner Letter
- 10176214CONFIGURATION FOR BLANK REPLACEMENT BCM This bulletin is no longer applicable. Discard previous versions of ITB15-019.
- 10160176EXTERIOR CLEANING INFORMATION SERVICE INFORMATION When cleaning the exterior of an Infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - Always refer to the Appearance and care section of the related owner?s manual. - Not all cleaners are created equal. - Many cleaners come in concentrated form. - Alkaline cleaners (cleaners with a high pH value) can cause spots on paint and trim when not used as directed. - Some commercial car washes use cleaners with a high pH value. - When using cleaners that meet the conditions defined in the Appearance and care section, be sure to carefully follow the cleaner?s directions. - When finished cleaning/washing, rinse thoroughly with clean water. IMPORTANT: Damage to paint, glass, bright metal, or any other exterior surface caused by using improper cleaning products is not covered under warranty. Always refer to the Paint Incident Identification Manual (PIIM) and Assurance Products Reference Manual (APRM). Follow the guidelines in the PIIM and APRM for non-warrantable exterior body, glass, or painted surface quality issues. To access the PIIM and APRM, login to nnanet.com: - For the PIIM, select: MY LINKS > Warranty > Paint Incident Identification Manual - For the APRM, select: MY DOCUMENTS > Warranty > APRM See further information in this bulletin.
- 10152986Subject: Takata Completion Objectives for Q4 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: - 2001 I30 - 2002-04 I35 - 2003-08 FX - 2002-03 QX4 - 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS around the middle of February. At the time of monthly updates, we reassign owner lists based on retailer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=1). Q4 objectives will be updated in the tableau Takata tracker by the end of the week, but current overall completion rates are included above.
- 10152503OBD II EVAP Tube Warranty Enhancement The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152502INFINITI; FUEL TANK IS EXTREMELY DIFFICULT TO FILL The update below was sent out to Regions and Retailers in August of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at this time.
- 10152500Retailer Engagement for Takata Awareness INFINITI is committed to the safety and security of its clients and their passengers. As you are likely aware, INFINITI has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). INFINITI has employed a variety of methods to reach affected clients to increase repair completion. However, your help is needed to raise awareness to remedy the approximately one hundred twenty thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. INFINITI is asking all retailers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each retailer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45 - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback
- 10149809PLASTIC INTERIOR TRIM PROTECTIVE COVERING REMOVAL SERVICE INFORMATION Vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors (see examples on page 2). When removing the protective covering, care must be used to avoid scuffs, scrapes, cuts, and other abrasive contact to interior trim components. DO NOT use sharp objects like razor blades, box cutters, knives, etc. when removing the plastic interior trim protective covering. IMPORTANT: All soft trim described in this bulletin is on automatic return to NNA. Any trim found damaged in the way described in this bulletin will be charged back to the dealer.
- 10149806TRANSMISSION & ENGINE AUTOMATED DATA COLLECTION AND DIAGNOSTIC REPORTING SERVICE INFORMATION To support proper diagnosis and to promote Fixed-Right-First-Time ? Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation. IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and perform ?Diagnosis (All Systems)?. Performing C-III plus ?Diagnosis (All Systems)? is also required prior to contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization. NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019. To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting function-Setting turned ON. If Diagnosis result reporting function-Setting is OFF: - It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where applicable. - It may result in a repair being non-warrantable. Refer to the Service Procedure on the next page to confirm your C-III plus ?Diagnosis result reporting function-Setting? is turned ON.
- 10149803Infiniti USA Electronic Field Communication Subject: Takata Completion Objectives for Q3 INFINITI is continuing to ask its retailers to urgently help increase customer participation in the Takata recalls to help it achieve 100% customer recall participation for the following vehicles: ? 2001 I30 ? 2002-04 I35 ? 2003-08 FX ? 2002-03 QX4 ? 2006-10 M Sedan INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be reassigning VINs to retailers based on information changes. We didn?t reassign any VINs in Q2 to avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with the original assignment received credit for the repair. This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to increase client recall participation but it needs retailer help to achieve its remedy goals. A separate communication will be released later this month informing regional personnel of the requirements for bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2 multiplied by the number of service days in Q3 (Mon-Sat minus any holidays). Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our retailers.
- 10149802Infiniti USA Electronic Field Communication Subject: Retailed Vehicle Open Campaign Report Lists Updated The lists for each retailer?s Retailed Vehicle Open Campaign Report has been updated today in DBS. We made our best effort to reassign vehicles to retailers based on the most recent owner information we received. The complexity of filtering out brokers (banks, salvage yards, and insurance companies) and reassigning VINs based on updated owner information affected over 123K records between INFINITI and Nissan, so we are unable to summarize the changes at a regional or retailer level. We suggest the retailers download their lists and have their outbound call centers compare information if necessary. If you have questions, please let us know. Additionally, we will have some enhancements coming in DBS effective November 17, 2018: Owner Data Updates (NNA side): 1. VIN, Campaign Code, and Source are the unique fields 2. Compare all fields except Remove Flag and Comments to see if there is a difference. a. If there is same VIN, Camp ID, and Source and all other fields are also the same then the record will be updated without changing Remove Flag and Comment field b. If there is same VIN, Camp ID, and Source and any other field is different, then the record will be inserted, in this case Remove Flag and Comment field will be blank as this is new record. The remove flag is being removed so the retailer will understand the information they previously flagged for removal has been updated and should be tried again before reapplying the removal flag. c. The retailer benefit of A & B above is duplicate records for the same VIN, Camp ID, and information source with the same customer contact information will no longer display in DBS on the Retailed Vehicle Open Campaign Report.
- 10148769Free Oil Change Specific Vehicles Subject to the Takata Recall ***** Detailed Information ***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, INFINITI is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. INFINITI is offering a complimentary oil change for participating customers free of charge. INFINITI Consumer Affairs will be outreaching to these eligible owners directly, but retailers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC654 applied in Service Comm or DBS National Service History ? Open Campaign. ***** What Retailers Should Do ***** 1. Retailers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC654. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Clients should be informed that this free oil change offer is time-limited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated and the offer expires on January 1, 2019. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10145541DBS Enhancement: Retailed Vehicle Open Campaign Report INFINITI announced the availability of a new DBS enhancement tool to the Service > Campaign screen: Retailed Vehicle Open Campaign Report on July 9, 2018, which identifies owner contact information for specific campaigns. Currently, only Takata campaign owner lists are available. The following personnel will have access to this tool: - Retailer: Dealer Principal, Executive Managers, General Managers, Parts/Service Managers, and/or Parts/Service Directors - Regions: Regional Aftersales Manager (RAM), Regional Operations Managers (ROM), Fixed Operations Manager (FOM), Dealer Operation Managers (DOM), Regional Service Operation Managers (RSOM), and Client Experience Managers (CEM) The report can be viewed on screen or exported to Microsoft Excel and identifies the following: - VIN - Campaign ID & Campaign Description - Model & Model Year - Data Source o Up to three data sources can be provided for each VIN - RO Info: If this VIN has visited an Infiniti retailer anywhere in the U.S. within the last twelve months, the RO information will be displayed. - Campaign Mailing List: This is DMV data for the VIN listed - Marketing List: If an owner is on your marketing list, their contact information from that list will be displayed here. DMV data is not used for marketing list owner information. - Contact Name - Last Name/First Name & Address (City, State, Zip) - Phone (1-3) & Email (1-3) - Remove Flag o This defaults to ?N? unless the retailer or INFINITI USA flags this VIN for removal. o The removed information will still show on the DBS screen and exported report, but can be filtered on the exported file to only display the records with ?N? in this column.
- 10145053OBD II EVAP Tube Warranty Enhancement UPDATE August 17, 2018 Please discard earlier versions of this bulletin. The announcement from March 21, 2017 has been revised to include: - Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs at multiple fueling stations and fuel pumps - Customer expense may be applicable if the vehicle is out of warranty
Every Infiniti FX35 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.