2016 Jeep Compass
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2016 Jeep Compass. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2016 Jeep Compass. Newest first.
Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Journey, Jeep Compass, and Jeep Patriot vehicles manufactured May 9, 2016, to July 15, 2016. The crankshaft or camshaft sensor may only work intermittently, causing the engine to stall.
Risk and remedy
Risk
If the engine stalls, there is an increased the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the crankshaft or camshaft sensor connector, free of charge. The recall began February 8, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S89.
Owner complaints
293 complaints9 involved a crash2 involved a fire15 injuries
What owners report most
Latest complaints
- Engine and engine cooling
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included in…
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The vehicle was towed from the scene. The dealer was contacted, and the camshaft sensor was updated; however, several weeks later the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
- Electrical system · Engine · Power train
Component: Engine / Electrical System / Power Train VIN [XXX] Description of Safety Defect: The vehicle experienced a sudden, catastrophic loss of engine power and completely shut off while traveling at highway speeds. This total engine failure disabled the vehicle on an active highway, forcing an…
Component: Engine / Electrical System / Power Train VIN [XXX] Description of Safety Defect: The vehicle experienced a sudden, catastrophic loss of engine power and completely shut off while traveling at highway speeds. This total engine failure disabled the vehicle on an active highway, forcing an emergency maneuver to reach the shoulder. This incident occurred less than four months after an authorized manufacturer dealership charged over $3,400 to repair the engine's air-induction vacuum and fuel systems. The sudden stalling on a high-speed roadway directly endangered the driver and a [XXX] passenger who were left stranded on the highway shoulder in extreme weather conditions. The vehicle was completely inoperable and required an emergency flatbed tow from the highway back to the repair facility. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Seats
Spontaneous deployment of passengers headrest . A safety system defect causing passengers concerned discomfort ! Plastic mechanism failure CANNOT be repaired. Headrest must be replaced by Jeep covered regarding the safety & security of their customers. Headrest deployed problem encountered has been…
Spontaneous deployment of passengers headrest . A safety system defect causing passengers concerned discomfort ! Plastic mechanism failure CANNOT be repaired. Headrest must be replaced by Jeep covered regarding the safety & security of their customers. Headrest deployed problem encountered has been reported in many Jeeps. FCA US LLC due to safety should correct the problem , at no charge , even if the vehicle is out of warranty and are not the original owner…. Please contact me aSAP THANK YOU.
- Engine and engine cooling
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle failed to accelerate, shuddered, and the air conditioner was inoperative, and the vehicle coasted before coming to a complete stop. The…
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle failed to accelerate, shuddered, and the air conditioner was inoperative, and the vehicle coasted before coming to a complete stop. The contact restarted the vehicle and the vehicle returned to normal operation. The check engine warning light was intermittently illuminated. The failure had occurred on several occasions. The contact researched and became aware of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was taken to an independent mechanic where it was suggested that the contact should take the vehicle to a dealer and that the crank shaft position sensor wiring connector or sensor needed to be replaced. The vehicle was not repaired. The vehicle was taken to a dealer where it was diagnosed and determined that the crankshaft position sensor wiring connector or sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 59,000.
- Unknown or other
Since purchasing this vehicle in 2022 the crankshaft position sensor has been replaced 4 times (twice by the dealer in 2022, once in 2023 and once in 2024) and now it is dying while driving once again with the check engine light indicating that it is once again the crankshaft position sensor
- Engine and engine cooling
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact pulled over to the side of the road and waited for approximately 20 minutes before restarting the vehicle. The vehicle was restarted and driven to the…
The contact owns a 2016 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact pulled over to the side of the road and waited for approximately 20 minutes before restarting the vehicle. The vehicle was restarted and driven to the residence. The contact stated that at the residence, the vehicle remained running but failed to operate properly. No warning light was illuminated. The contact referenced NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); as a possible cause for the failure; however, the vehicle was repaired, but the failure occurred. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was not notified of the failure. The failure mileage was 100,000.
- Electrical system · Unknown or other
Car stalls turns off by itself could be at red lights or even while driving twice already!! Needs to be recalled as well and repaired pls repairs cost thousands!!! Not safe!! I have owned it for 4-5 years and it has happened maybe 7-8 times but most recently this week twice!!
- Electrical system · Engine
The crankshaft position sensor is throwing a code , and the car want turn over .
- Seat belts
The seatbelts in the drivers and passenger sides are disconnecting without pressing the release button
- Power train · Steering · Suspension
Brake caliphers went bad 2 days after I purchased, now a heavy humming sound that I literally feel vibration in my seat, loud weird noise when making sharp turns, turning the wheel while in park grinding noise, loud rumbling when air conditioner is on, jerking forward when press on gas. This car is horrible
- Electrical system · Engine · Vehicle speed control
The reason for the recall on this make and model is what I'm experiencing now. The whole car will shutdown power while driving with no warnings. In traffic the car will just roll to a stop with cars closely behind me. I bought the call September 2016 yet I just saw a recall when I signed up for…
The reason for the recall on this make and model is what I'm experiencing now. The whole car will shutdown power while driving with no warnings. In traffic the car will just roll to a stop with cars closely behind me. I bought the call September 2016 yet I just saw a recall when I signed up for triple a. The last 12 months I have been on n and out of shops trying to find the reason. Starter was fixed. Battery replaced. Cables replaced. Throttle body replaced yet the car still shutdown in traffic. I don't want to cause an accident.
- Electrical system · Vehicle speed control
Relay box underneath drivers side headlight prone to corrosion, causes jeeps from this era to stall and die randomly.
- Electrical system · Forward collision avoidance › Adaptive cruise control · Vehicle speed control
Electrical components failed car shut down while driving and put me and my daughters at risk I had to have a part with the lightning bolt that come on the dash replaced but that's all the inspection there was no warning only flashing engine light and it shut down it first happened June 2025 and has…
Electrical components failed car shut down while driving and put me and my daughters at risk I had to have a part with the lightning bolt that come on the dash replaced but that's all the inspection there was no warning only flashing engine light and it shut down it first happened June 2025 and has happened 3 times since. Also the cruise control when set will accelerate on its own and I have to hit the button multiple times and the brake to get it to stop and shut off.
- Engine · Unknown or other · Vehicle speed control
While driving at any time, the speedometer will instantly drop and the car feels like it's about to shut itself off. After a diagnostic with a mechanic, they stated this was the crankshaft issue; similar to a recall for other 2016 jeep compass. My vin is not currently associated with this recall notice, however based on these safety defects, it seems it should be considered under the recall
- Unknown or other
The crankshaft sensor has failed.
- Electrical system · Engine
Continuously stalls out regardless of speed it has stalled on the highway, in the middle of intersections losing power steering. sometimes restarts right away, sometimes not. leaving me stranded in in the middle of highway/intersections sometimes in very dangerous places. It has had a recall…
Continuously stalls out regardless of speed it has stalled on the highway, in the middle of intersections losing power steering. sometimes restarts right away, sometimes not. leaving me stranded in in the middle of highway/intersections sometimes in very dangerous places. It has had a recall repaired in 2017 before I owned the vehicle however it has had the exact same issues as the recall since I’ve bought it. I’ve spent the past few years trying to look up recalls and communicate with the dealership with zero luck at all. I’ve been told time and time again that it has already been repaired and the 2 years warranty is has expired since. (expired before I even bought the car) Yet the car clearly has has not been properly fixed for the same issues to keep happening. Because lack of help to resolve this issue I have paid out of pocket to have these issues repaired. However again the same issues keep happening leaving me and my family in very dangerous positions time and time again at the mercy of other drivers paying attention. What am I to do? I Cannot afford to keep replacing something that isn’t fixing the problem and leaving us in dangerous positions. Check engine light comes on after the car stalls but goes away after a little bit of driving.
- Engine and engine cooling
The contact's daughter owns a 2016 Jeep Compass. While the contact's daughter was driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The driver attempted to restart the vehicle, and the vehicle restarted. The driver waited for several minutes before attempting…
The contact's daughter owns a 2016 Jeep Compass. While the contact's daughter was driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The driver attempted to restart the vehicle, and the vehicle restarted. The driver waited for several minutes before attempting to restart the vehicle. The vehicle was taken to Midas, where it was diagnosed with a CAM shaft sensor failure. The contact was informed that the CAM shaft sensor needed to be replaced. The vehicle was repaired. The contact was informed of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not associated with the recall. Approximately one year later, the failure reoccurred. The vehicle was taken back to Midas. The contact was informed that the CAM shaft sensor connector, CAM shaft sensor, crank shaft, and wiring harness needed to be replaced. The contact was informed that the CAM shaft sensor was the only part available. The contact was informed that the CAM shaft sensor connector, crank shaft, and the wiring harness were not available and were on back order. The CAM shaft sensor was replaced. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was unknown.
- Engine
The engine failed while driving on the expressway putting us in a dangerous spot on the outer lane. It was towed to Etscorn’s in Louisville, KY and we were told despite everything looking ok on the outside, there was an internal engine failure of some kind and it would cost $900 to take it apart just to find out. I don’t have that kind of money.
- Air bags · Engine
The Airbag light keeps coming on. And I regularly diagnose and service my car by the Jeep dealership and the diagnostic scan shows that everything is good with the car, still the airbag light keeps coming up on the dashboard. This is highly concerning and I'm afraid that it might blow up anytime…
The Airbag light keeps coming on. And I regularly diagnose and service my car by the Jeep dealership and the diagnostic scan shows that everything is good with the car, still the airbag light keeps coming up on the dashboard. This is highly concerning and I'm afraid that it might blow up anytime while in driving. The car also has some transmission issue that is not showing up on the diagnostic scan report. But because of this issue I can't and haven't been driving on the highway for 1 year now. Because everything when I drove the highway, after 20 min of driving the car suddenly slows down and does not move forward even though I press the gas pedal. And this happens while I was driving on the highway, in the middle of the highway. It is very dangerous. I think there is a factory fault with this car. And I'd like to get help with this. Thanks.
- Engine
“The vehicle stalls while driving and restarts after cooling down. This matches a crankshaft position sensor failure. This has accrued while driving on the highway. Sounds like the Safety recall S89.
- Engine and engine cooling
The contact owns a 2016 Jeep Compass. The contact stated that while driving approximately 45 MPH, the vehicle stalled. The contact attempted to restart the vehicle, and the vehicle stalled again. The contact waited for several minutes to let the engine cool down and the vehicle eventually returned…
The contact owns a 2016 Jeep Compass. The contact stated that while driving approximately 45 MPH, the vehicle stalled. The contact attempted to restart the vehicle, and the vehicle stalled again. The contact waited for several minutes to let the engine cool down and the vehicle eventually returned to normal operation. The check engine warning light was illuminated. The vehicle was taken to a dealer, and the vehicle stalled. The vehicle was diagnosed and determined that the crankshaft sensor needed to be replaced. The dealer made the contact aware of NHTSA Campaign Number: 16V907000 (Engine and Engine Cooling); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 137,757.
- Electrical system · Engine · Unknown or other
My vehicle is experiencing the same symptoms as Recall 16V907 (S89). Crankshaft shift sensor but the vin was not bringing up the recall.
- Engine
The vehicle is having issues with power loss while driving and issues with starting at times of cold weather where it cranks very hard for extended periods of time without being able to fully start. I took the vehicle to a local shop to be looked at. They did a diagnostic and physical inspection…
The vehicle is having issues with power loss while driving and issues with starting at times of cold weather where it cranks very hard for extended periods of time without being able to fully start. I took the vehicle to a local shop to be looked at. They did a diagnostic and physical inspection and identified the issues as a catalytic converter and senor issue. When they looked up the vehicle vin number is showed two NHTSA recall Bulletins: 16V907000 and Emissions recall u67. Jeep when I called them to figure out how to address them said that there are no recalls on this vehicle. They wont fix anything. WHY are there recalls on the vehicle listed and they are saying there are "none that need fixed". Did jeep lie when I had it in their shop before and say they fixed them and they were not?
- Air bags
Head rest on passenger side popped out while driving and hit me, the passenger, in the head. I found that this particular model did have a recall a few years back as said below, however, our car was not recalled, why not? We went to the dealership to get this repaired and was told there was a…
Head rest on passenger side popped out while driving and hit me, the passenger, in the head. I found that this particular model did have a recall a few years back as said below, however, our car was not recalled, why not? We went to the dealership to get this repaired and was told there was a warranty but because this head seat was no longer made they couldn't replace it. What can we do to get this repaired, shouldn't Jeep be responsible and should have notified us of a recall? The Jeep Compass front passenger headrest recall involves issues with the active head restraint (AHR) that may deploy unexpectedly, posing a safety risk. The National Highway Traffic Safety Administration (NHTSA) has received nearly 500 complaints regarding headrest failures, with at least 71 involving injury. 1 The recall affects certain 2022 Jeep Compass vehicles due to improper welding of the head restraints, which violates safety standards. 1 Owners may contact FCA US LLC customer service for more information and to check if their vehicle is affected. 1 If your vehicle is affected, dealers will replace the front seat head restraints free of charge. 1 For further details, you can refer to the official recall notice or contact your local Jeep dealership.
- Unknown or other
I’m having problems with my Catalytic converter
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Stall from Crankshaft\Camshaft Failure
On December 13, 2016, the National Highway Traffic Safety Administration (NHTSA) received recall 16V-907 from Fiat Chrysler Automobiles (FCA) that identified a safety defect involving crankshaft or camshaft sensor failures on certain 2016 Model Year Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. The failure…
On December 13, 2016, the National Highway Traffic Safety Administration (NHTSA) received recall 16V-907 from Fiat Chrysler Automobiles (FCA) that identified a safety defect involving crankshaft or camshaft sensor failures on certain 2016 Model Year Dodge Journey, Jeep Compass, and Jeep Patriot vehicles. The failure of the crankshaft or camshaft sensor may lead to a loss of motive power (LOMP) in the recalled vehicles. Following the receipt of recall 16V-907, the Office of Defects Investigation (ODI) received 127 vehicle owner’s questionnaires (VOQ), in which consumers allege experiencing crankshaft or camshaft failures on similar vehicles not included in the recall. On July 22, 2022, this Recall Query was opened to further assess the scope, frequency, and safety consequences of the alleged defect described in the recall. During this investigation, ODI sent two information request (IR) letters to FCA. The first letter was sent on August 15, 2022, and the second on July 12, 2024. Responses to these IR letters, that included manufacturer claim data related to the alleged defect, were received on September 26, 2022, and September 6, 2024, respectively. Analysis of ODI and FCA claim data identified two failure modes relating to intermittent crankshaft and camshaft sensor loss of signal. The first failure mode involves a faulty crankshaft or camshaft electrical connector, as identified in recall 16V-907. The second failure mode involves a faulty crankshaft and/or camshaft position sensor. Both failure modes exhibit intermittent operation of the crankshaft and/or camshaft position sensor that can result in a malfunction indicator lamp (MIL), engine stall while driving, or a no start condition. For the first failure mode, the claim data indicates that the majority of failures resulted in a LOMP and occurred on vehicles covered by recall 16V-907. For the second failure mode, the claim data indicates that the majority of failures resulted in a MIL or no start condition and occurred on vehicles manufactured prior to the vehicles covered by recall 16V-907. VOQ and claim data submitted to NHTSA, involving vehicles built outside the scope of recall 16V-907, commonly do not describe a LOMP. These claims typically describe experiencing symptoms such as a MIL, Diagnostic Trouble Code (DTC) associated with crank/camshaft position sensor, and subsequent visits to a dealership. A substantially smaller percentage of the complaints allege an actual LOMP ( During production, FCA implemented multiple corrective actions to address the camshaft/camshaft sensor signal issue. The last of which was a software update that occurred in February 2016 and based on the claim data, addressed the crankshaft and/or camshaft position sensor issues that were leading to MIL or no start. For vehicles built prior to the software update, the sensor failures were normally covered under warranty. FCA’s assessment of the alleged defect is that the subject vehicles (not included in recall 16V-907) are not typically experiencing a LOMP when they have trouble with their crankshaft and/or camshaft position sensor and for that reason it does not represent a safety defect. FCA states consumers experience multiple warning signs including MIL illumination, drive quality changes, or no start conditions when a crankshaft and/or camshaft position sensor is failing. Based on ODI's analysis of the failure modes, the failure mode for vehicles not included in recall 16V-907 is unlikely to result in LOMP. The data indicates that vehicles not included in the recall experience LOMP at much lower rates than the recalled population. In addition, ODI is not aware of any related vehicle crashes or injuries in that time. Given these facts, a safety-related defect trend has not been identified at this time. Accordingly, this investigation is closed without action. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air…
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10231753Emissions recal U67 Catalytic Converter Efficiency
- 10230438Some of the above-involved vehicles may exceed NOx (Oxides of Nitrogen) emission level standards due to loss of catalytic converter efficiency
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10229998KEY, BLANK WITH TRANSMITTER Please note that after programming the new key integrated transmitter that Lock, Unlock and Remote Start will all function as expected but the Remote Start Cancel button requires a double (2x) button press versus the original single (1x) button press to cancel the remote start function and turn the vehicle off.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10224871Hands Free Module - CTM ? Peiker Before replacing the Hands Free Module (HFM), please contact Gaurav Saxena at cell (248) 260-0583 or Tim Kraft at cell (248) 766-5826 ~ IMPORTANT - do not reset the HFM, clear codes or perform a battery reset before calling. Engineering is currently root causing this issue and your assistance is greatly appreciated. Seeking vehicles with HFM in a locked state, inoperative, or offline. If unable to reach this person within 15 minutes, then proceed with the necessary repair.
- 10224861Low Frequency Moan Heard During First Brake Apply This bulletin involves installing an anti-vibration bracket to the rear brake caliper. A low frequency moan is heard during the first brake apply when in reverse while the vehicle is cold or has been parked for several hours. An audio sound file of the moan can be found in DealerCONNECT> TechCONNECT under: Service Info> 05 - Brakes> 05 - Brakes, Base> Diagnosis and Testing. If the low frequency moan can be verified, the addition of the anti-vibration bracket may correct the condition.
- 10224668Powertrain Diagnostic and System Improvements
- 10224641Flash: Wireless Control Module (WCM) Diagnostic And System Enhancements This bulletin involves updating the Wireless Control Module (WCM) with new software. A small number of customers may experience a no crank, no start or Malfunction Indicator Lamp (MIL) illumination. Upon further investigation a technician may find one or more of the following Diagnostic Trouble Codes (DTCs): B1A25 - INVALID KEY. B1A29 - SKIM Basestation Mismatch.
- 10224076Active Head Restraint (AHR) Inadvertent Deployment - X86 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- 10224065Warranty Bulletin D-20-18 (X86) Active Head Restraint - Select 2012-2017 Jeep Compass/Jeep Patriot (MK) and 2012 Dodge Caliber (PM) (Rev. A)
- 10224059Warranty Bulletin D-20-18 (X86) Active Head Restraint - Select 2010-2017 Jeep Compass (MK) and 2010-2012 Dodge Caliber (PM)
- 10224022(Rev. A) Power Inverter Load Ratings
- 10223865Radiator Hose, Radiator Cap This GPOP is for two issues: 1) Part Number 05058172A. Look for folded hose at the clamped end of the hose 2) Part Number 4596198. If leak is coming from the cap, change only the cap and retest.~ For any questions about this TechTip call Sergio Santi. cell phone: (248) 613-1978 If no response in 15 minutes, please continue with repair.~
- 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
- 10223830Incorrect Wheel Certification Label This bulletin involves installing new wheel rim size overlay labels. Incorrect wheel rim size printed on certification label.
- 10223711Electronic Shifter Module (ESM) Special Notes below from previous Techtips; NOTE 1: If mismatch between shifter NIK and PRNDM occur, it may appear that the PRNDM will not light up the first time the shifter is woken up via CAN. Please wait 2 minutes 15 seconds for the PRNDM lights to come back on. This is due to a software update feature of the Shifter lower (04670682A$). During PRNDM software update, the shifter will not be functional. NOTE 2: If Shifter is awake on CAN while disconnecting PRNDM from Shifter (04670682A$), U114C-00 will activate. This is by design and does not require replacement of PRNDM. NOTE 3: PRNDM supply Voltage from Shifter will be deactivated after 3 seconds if PRNDM is disconnected from Shifter while Shifter is awake via CAN and U114C-00 will activate. Power to Shifter will have to be removed for approx.. 20 seconds after PRNDM is connected to reset power to PRNDM from the Shifter. Power can be reset by removing battery power or disconnecting the shifter main connector. This is due to a safety feature built into the Shifter that will cut power to the PRNDM if a communication error is observed between the Shifter and PRNDM. NOTE 4: If Shifter is not responsive after Dead Battery condition, Charge Battery, and once complete disconnect battery terminals for 30 seconds and reconnect. Check Shifter functionality. Please return parts back to FCA Engineering if PRNDM is deemed non-functional after performing this TECHtip. ~
- 10223532Service 4wd Light On, Message AWD System Service Required
- 10223512THROTTLE BODY For clarification, only use 68414676A$ on 2010 & earlier vehicles as supply is limited.
- 10223509TRANSMISSION, 5 Speed On replacing OE transmission 05106567A$/68042567A$ with reman transmission R8142074A$ replace with new Hydraulic Clutch Tube 05273429A$ to avoid interference with shift lever
- 10223508TRANSMISSION, 5 Speed Replacing OE transmission 05106789A$/68042789A$ with reman transmission R8142073A$ replace with new Hydraulic Clutch Tube 05273429A$ to avoid interference with shift lever
- 10223386KEY, BLANK WITH TRANSMITTER Please note that after programming the new key integrated transmitter that Lock, Unlock and Remote Start will all function as expected but the Remote Start Cancel button requires a double (2x) button press versus the original single (1x) button press to cancel the remote start function and turn the vehicle off.
- 10223226KEY, BLANK WITH TRANSMITTER Please note that after programming the new key integrated transmitter that Lock, Unlock and Remote Start will all function as expected but the Remote Start Cancel button requires a double (2x) button press versus the original single (1x) button press to cancel the remote start function and turn the vehicle off.
- 10221597No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10221594Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10221277Customer Complaint May Include Engine Oil Leak Or Consumption
Every Jeep Compass model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.