2017 Jeep Compass
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Jeep › Compass › 2017
These records cover every 2017 Jeep Compass. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2017 Jeep Compass. Newest first.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
Chrysler (FCA US LLC) is recalling certain model year 2017-2018 Jeep Compass vehicles. The brightness of the backlighting for the Instrument Panel Cluster (IPC) cannot be adjusted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Risk and remedy
Risk
An instrument cluster that is too bright, and cannot be dimmed, can reduce the driver's ability to see at night, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will update IPC software, as necessary, free of charge. The recall began December 8, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T70.
Chrysler (FCA US LLC) is recalling certain 2017 Jeep Compass vehicles. The affected vehicles have User's Guides that contain incorrect information regarding the jump start procedure, specifically, the polarity of the battery terminals are reversed in the battery terminal graphic.
Risk and remedy
Risk
If a customer follows the User's Guide, they may hook up the battery jumper cables incorrectly, increasing their risk of injury.
Remedy
Chrysler will notify owners and will replace the User's Guides with a corrected version, free of charge. The recall began August 22, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T46.
Chrysler (FCA US LLC) is recalling certain 2017 Jeep Compass vehicles equipped with a 6-speed transmission. The left front halfshaft may not be properly seated, and, as a result, it may disengage from the transmission and/or break.
Risk and remedy
Risk
If the left front halfshaft disengages or breaks, the vehicle will have a loss of drive. Additionally, if the vehicle is parked without using the parking brake, the vehicle may roll, despite being in 'Park.' Either condition may increase the risk of a crash.
Remedy
Chrysler will notify owners, dealers will inspect the left front halfshaft for engagement and replace any that are not properly engaged in the transmission, free of charge. The recall began on June 12, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T26.
Owner complaints
229 complaints10 involved a crash3 involved a fire3 injuries
What owners report most
Latest complaints
- Steering · Suspension · Wheels
I am reporting a serious steering/suspension safety problem with my 2017 Jeep Compass. After picking the vehicle up from the dealership following repairs/service, the vehicle was significantly more difficult and frightening to control than before. While driving, the Jeep will suddenly veer toward…
I am reporting a serious steering/suspension safety problem with my 2017 Jeep Compass. After picking the vehicle up from the dealership following repairs/service, the vehicle was significantly more difficult and frightening to control than before. While driving, the Jeep will suddenly veer toward the shoulder/ditch or toward/over the center line even though I have not intentionally moved the steering wheel in that direction. I have to repeatedly correct the steering to keep the vehicle in my lane. The problem becomes worse and more dangerous as speed increases. There are also multiple popping/clunking noises coming from underneath the vehicle. The steering feels unstable and the vehicle does not consistently track in the direction the steering wheel is pointing. This creates a serious risk of losing control, leaving the roadway, or colliding with another vehicle. The dealership has previously diagnosed problems involving the steering/rack and pinion and has had the vehicle multiple times for repairs. After the most recent service, the steering condition became extremely unsafe. I notified the dealership immediately and provided video showing the steering/vehicle movement. The dealership owner responded that I should obtain an attorney and have my attorney contact theirs. The vehicle and affected components are available for inspection. I am requesting that NHTSA document and investigate this steering/suspension safety issue because I believe the vehicle presents a serious risk to the driver, passengers, and other motorists.
- Unknown or other
When driving the 2017 Jeep Compass, a bubble which has formed on the touchscreen causes it to randomly change different settings (such as turning on the heated seats/steering wheel, turning on the AC or heat, etc.), caused music to suddenly start playing at loud volumes, caused it to call random…
When driving the 2017 Jeep Compass, a bubble which has formed on the touchscreen causes it to randomly change different settings (such as turning on the heated seats/steering wheel, turning on the AC or heat, etc.), caused music to suddenly start playing at loud volumes, caused it to call random numbers, etc. which makes it impossible to use the touchscreen or display screen at any time. This also has made the backup camera inoperable, as it just switches to the radio screen or something else while you are in the process of reversing the vehicle.
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2017 Jeep Compass. The contact had traded a prior vehicle for the Jeep. The vehicle was a private sale. The following day, the mileage jumped nearly 40,000 miles. At the time of purchase, the mileage was 110,246 and the next day the mileage was 154,085. Since…
Odometer Fraud. The contact purchased a 2017 Jeep Compass. The contact had traded a prior vehicle for the Jeep. The vehicle was a private sale. The following day, the mileage jumped nearly 40,000 miles. At the time of purchase, the mileage was 110,246 and the next day the mileage was 154,085. Since owning the vehicle, the contact stated that the mileage had gone back and forth between the two mileages. The contact obtained a vehicle history report online, which confirmed that there was a mileage discrepancy. The vehicle history report showed that on December 12, 2025, the mileage was 177,382.
- Electrical system
Car just cuts off. Batteries are good, alternator good no codes! Rpm goes to o cuts off parking break comes takes a couple of seconds to start then cuts off at random times while driving very unsafe!!!! Taken to dealer can’t find anything wrong!!!
- Service brakes, hydraulic › Foundation components › Disc › Caliper · Service brakes, hydraulic › Foundation components › Disc › Pads · Service brakes, hydraulic › Foundation components › Disc › Rotor
The contact owns a 2017 Jeep Compass. The contact stated that while driving at 30 MPH, the vehicle and the steering wheel started shaking abnormally. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road, turned off, and exited the vehicle to inspect…
The contact owns a 2017 Jeep Compass. The contact stated that while driving at 30 MPH, the vehicle and the steering wheel started shaking abnormally. Several unknown warning lights were illuminated. The contact pulled over to the right side of the road, turned off, and exited the vehicle to inspect the brakes. The brakes on the vehicle and the brakes were extremely hot. The contact reentered and started the vehicle after five minutes, and the vehicle operated as intended. An independent mechanic was contacted. The vehicle was taken to the independent mechanic to be diagnosed, and it was determined that the brake caliper needed to be replaced. The brake caliper, rotors, and brake pads were replaced. The contact associated the failure with NHTSA Campaign Number: 17V301000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 125,000.
- Steering · Suspension · Wheels
Tire rods and suspension failed vehicle is unsafe to operate .
- Power train · Service brakes, hydraulic
The contact owns a 2017 Jeep Compass. The contact stated that while driving approximately 20 MPH, the ABS and Traction Control warning lights illuminated, and the steering wheel and the front passenger’s side of the vehicle were shaking and vibrating abnormally. The contact stopped the vehicle to…
The contact owns a 2017 Jeep Compass. The contact stated that while driving approximately 20 MPH, the ABS and Traction Control warning lights illuminated, and the steering wheel and the front passenger’s side of the vehicle were shaking and vibrating abnormally. The contact stopped the vehicle to inspect it and became aware that the front passenger’s side wheel was extremely hot to the touch. The contact deactivated the Traction Control light, and the failure was temporarily corrected before recurring. The cause of the failure was not yet determined. The local dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was not yet contacted. The contact was informed that the VIN was not included in NHTSA Campaign Number: 17V301000 (POWER TRAIN). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 61,000.
- Engine · Power train
The contact owns a 2017 Jeep Compass. The contact stated that while driving 10 MPH in the middle lane, the vehicle stopped unexpectedly. While accelerating, there was an abnormal grinding and clanking metallic sound coming from the vehicle. There were no warning lights illuminated. After three…
The contact owns a 2017 Jeep Compass. The contact stated that while driving 10 MPH in the middle lane, the vehicle stopped unexpectedly. While accelerating, there was an abnormal grinding and clanking metallic sound coming from the vehicle. There were no warning lights illuminated. After three hours of being stranded on the roadway, the vehicle was towed to the residence. An independent mechanic determined that the failure was related to the drive shaft, transfer case, and driver’s side front half shaft. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,851.
- Air bags · Electrical system · Engine
I was approaching a stoplight and every light on the dash lit up, the car wouldn’t go after stopping and it wouldn’t turn off when put in park. I also couldn’t shift into any other gear. This is seriously dangerous and not the first time I’ve had major mechanical issues with this vehicle.
- Electrical system
My lights keep blinking on dashboard saying 4 wheeldrive isn't available and my vehicle keeps shutting off in the middle of me driving it,this is very dangerous,I took it to Carlock Dodge Jeep and for recall on vehicle that they say was causing the problem they fixed the recall but vehicle still doing the same thing
- Service brakes
While driving, my parking break will turn on and halt the car. It usually is around when there is an issue with my auto start/stop.
- Electrical system · Engine · Unknown or other
While attempting to do a U-turn on two different occiasions once the U-turn has been completed the car would stop and turn off. There was not power. Would attempt to restart the car and it would not. Needed to get a jump-start for the car to start. One other time when attempting to do a U-turn the car would act as if would stop, in this case did not but took about 2 miles before it would accelerate properly
- Suspension
The contact owns a 2017 Jeep Compass. The contact stated that while driving at an undisclosed speed, the vehicle was violently shaking. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 57,000.
- Power train
The contact owns a 2017 Jeep Compass. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking, and the contact noticed a burning odor. Additionally, the transmission failed to shift as intended. The vehicle was taken to an independent mechanic, where it was…
The contact owns a 2017 Jeep Compass. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking, and the contact noticed a burning odor. Additionally, the transmission failed to shift as intended. The vehicle was taken to an independent mechanic, where it was diagnosed with a fractured half-shaft. The contact was informed that the half-shaft needed to be replaced. The vehicle was not repaired. The vehicle was towed to the residence. The contact referenced NHTSA Campaign Number: 17V301000 (Power Train); however, the VIN was not included in the recall. The vehicle had been taken to the dealer several times; however, the failure recently became a persistent failure. The contact was referred to the NHTSA Hotline to report the failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,862.
- Air bags
My front passenger active headrest deployed while parked.
- Engine · Service brakes · Steering
When driving my Jeep Compass, there have been numerous instances of the vehicle stalling out when slowing down or stopping at a light/stop sign. This has happened on busy roads, at busy intersections, and on country roads. When it happens, I cannot control any aspect of the vehicle; the breaks no…
When driving my Jeep Compass, there have been numerous instances of the vehicle stalling out when slowing down or stopping at a light/stop sign. This has happened on busy roads, at busy intersections, and on country roads. When it happens, I cannot control any aspect of the vehicle; the breaks no longer work, I cannot turn the wheel, I cannot change gears or easily put it into park, and it takes multiple attempts to turn it off and back on. There are no warning lamps, messages or other symptoms prior to the incidents occurring, which started on 4/22/2025. Today, 4/29/2025, I checked my oil level and found that it was extremely low, although it should not be and I'm not yet due for an oil change. The Jeep Compass is going through more oil than usual and there is no message or notification showing at any time. I believe that this is the cause of the issues, and makes it extremely unsafe for myself, my passenger and other drivers/vehicles as it has happened on the highway and at intersections, where it could easily result in a serious accident.
- Electrical system · Engine
When driving the vehicle it has shut off the engine and stalled, it also shut off and a few milliseconds later restarted on the highway has done the multiple time
- Seat belts
The contact owns a 2017 Jeep Compass. The contact stated while driving approximately 30-40 MPH, the driver’s side front seat belt unclipped and failed to secure the occupant. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 108,000.
- Air bags · Electrical system · Engine
Wiring compartment under the front wheel well is completely eroded away which caused my vehicle to completely stop driving and turning on. When looking at the whole wiring harness under the wheel well, wires were completely falling out of where they connect to the fuses because of how bad the…
Wiring compartment under the front wheel well is completely eroded away which caused my vehicle to completely stop driving and turning on. When looking at the whole wiring harness under the wheel well, wires were completely falling out of where they connect to the fuses because of how bad the erosion is. I was driving my car with my 4 year old child in it on the highway and it started to jerk, lights started flashing on the dash, including the airbag light, and then all at once shut completely off, lights went out, would not start back up at all. I had it towed back to my house and now it will not start up at all. I replaced a bunch of parts to it and then that is when I discovered that it was the whole wiring box under the wheel well that had corrode a bunch of wires. When hooking up the battery to try and jump it to. see if it would start, the wires that were loose started sparking and almost caught fire.
- Air bags · Power train
Unknown
- Unknown or other
Auto Start Stop feature stop working and caused my car to stall. I had to set my car to stop, take my foot of the break. Re started my car, all while traffic was going, in danger of getting rear ended.
- Unknown or other
Uconnect radio screen has severe delamination. This caused ghost presses on the screen. The ghost presses continuously make random phone calls including calls to emergency services. This poses a severe safety hazard as the operator has to pick their phone up to communicate with emergency personnel…
Uconnect radio screen has severe delamination. This caused ghost presses on the screen. The ghost presses continuously make random phone calls including calls to emergency services. This poses a severe safety hazard as the operator has to pick their phone up to communicate with emergency personnel so law enforcement does not send a responding officer thinking there’s an emergency. It also poses a safety hazard for responding emergency personnel trying to respond to the false emergency notification.
- Unknown or other
Car shakes when on hill hadly
- Electrical system
The contact owns a 2017 Jeep Compass. The contact stated while driving at an undisclosed speed, the instrument panel became inoperable. The contact stated that several warning lights were illuminated after restarting the vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,955.
- Electrical system · Fuel/propulsion system · Unknown or other
While driving Jeep losses power and stops. At garage now and they can’t find reasonable explanation. Has less than 50k miles. Danger while driving since it just shuts off while no lights come on to indicate problems
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air…
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mounted in the vehicle and deploys the vehicle air bags and seat belt pretensioners in accordance with manufacturer design specifications. The ECU in the subject vehicles contains a model DS84 application-specific integrated circuit (ASIC) which controls the communication of the crash sensor signal, firing commands (i.e., when to deploy the airbag(s) and/or pretensioners), and fault information (e.g., diagnostic trouble codes). In September 2016, FCA announced recall 16V-668 for certain model year (MY) 2010 to 2014 Chrysler, Dodge and Jeep products manufactured with the subject ZF-TRW ACU. In this recall, FCA discussed an EOS condition that resulted in a failure of the subject DS84 ASIC, which caused air bag non-deployment. FCA noted that the defect condition had only been observed in vehicles equipped with sensor harnessing routed across the front of the vehicle. Other FCA vehicles that also used the subject ACU, but were not equipped with cross-car harnessing, had not experienced EOS failures, despite similar time in service. During the course of this investigation, ODI sent two separate Information Request (IR) letters to six vehicle manufactures (including FCA, Hyundai, Honda, Kia, Mitsubishi, and Toyota) and one IR letter to ZF-TRW. These IR letters resulted in ODI receiving comprehensive data from these manufacturers and suppliers. Studies of this data found that the DS84 ASIC does not have sufficient protection against negative electrical transients or electrical overstress (“EOS”) that can be generated in certain severe crashes. An electrical transient occurs when the electrical power supplied to a circuit changes momentarily over a short duration of time. In these severe crash cases, the crash sensors and other powered wiring can be damaged and short circuited so as to create a negative electrical transient of sufficient intensity and duration (that are outside the vehicle manufacturer's specification) to damage the ASIC before the restraint device deployment signal is received by the SRS ECU. This damaged signal can lead to incomplete or nondeployment of the air bags and/or pretensioners. Airbag non-deployment and/or lack of pretensioner operation can increase the risk or severity of injury in a crash.A total of 8 fatalities and 14 injuries were associated with known EOS events. The common element in all investigated manufacturers vehicles is the SRS ECU containing a DS84 ASIC manufactured by ZF-TRW. The risk associated with the ASIC is equally shared among all OEMS involved in the investigation. The actual real-world risk can be mitigated by other factors which were assessed by ODI during this investigation. The first mitigating factor involves protections built into the ACU design which protect the DS84 ASIC from damage. There are multiple strategies and levels of protection employed by different OEMs that provide effective EOS mitigation. The two most common strategies at the ACU level are circuit protection diodes on the remote senor signal lines, and current limiting resistors that protect critical components. The second mitigating factor is found at the vehicle level and involves the location and routing of the wires leading from the crash sensors to the SRS ECU. If the wires are well protected in a crash and are not routed with other power wires carrying large currents, the risk for an EOS event is significantly reduced or eliminated. These design specific factors combine to produce a spectrum of risk for the vehicles equipped with ACUs using the DS84 ASIC. Given the many of years of field exposure, it is possible to divide the subject population into two groups; vehicles which have experienced EOS events, and vehicles which have not experienced EOS field events. Four of the six OEMs involved in this investigation have experienced EOS field events on at least one of their models equipped with a DS84 ASIC. All vehicle models (including the Toyota models identified in the Failure Report Summary of the opening resume for this investigation) with field events have been recalled. In an abundance of caution, ODI kept this investigation open five years to monitor field performance and did not identify any field events on vehicles not included in existing safety recalls. Given the spectrum of risk identified in this investigation and that all vehicles with a demonstrated unreasonable risk have been recalled, ODI is closing this investigation. ODI is closing this investigation with the following manufacturer safety recalls: 16V-668, 18E-043, 18V-137, 18V-363, and 20V-024. With the recall actions taken by the subject vehicle and equipment manufacturers, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exists on other model or model year vehicles outside of the recall scopes. The agency reserves the right to take further action if warranted by the circumstances.
- Northwest Chrysler Jeep Dodge Sale Issue
NHTSA opened AQ17-004 to determine whether Northwest Chrysler Jeep Dodge of Houston, Texas (Northwest) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a…
NHTSA opened AQ17-004 to determine whether Northwest Chrysler Jeep Dodge of Houston, Texas (Northwest) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, that a manufacturer notify its dealers of defects related to motor vehicle safety and non-compliances with Federal Motor Vehicle Safety Standards and, in turn, that a dealer not sell a new vehicle subject to a recall unless the recall remedy has been performed (49 U.S.C. 30120(i)). NHTSA issued information request letters (IRs) to Northwest and Fiat Chrysler Automobiles US LLC (FCA) in August 2017, and again in October 2017 and December 2017. NHTSA's investigation indicated that Northwest sold and delivered at least 310 recalled vehicles that did not have the recall remedy completed at the time the vehicles were delivered to the customers. On August 19, 2020, NHTSA entered into a Settlement Agreement with Northwest and its parent company, Ken Garff Automotive LLC, to resolve the Audit Query. In the agreement, Northwest agreed to pay a $100,000 civil penalty and Ken Garff agreed to certain training and auditing requirements. The training relates to company policy, procedures, and compliance to prohibit sales of motor vehicles with open recalls and the integration of FCA's recall notifications into the dealership's inventory system.This Audit Query is closed.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006983"2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block."
- 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 11002805"Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light layer of condensation on the inside of the lenses Fig. 1. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). Lens fogging can also occur under certain atmospheric conditions after a vehicle has been parked outside overnight (i.e. a warm humid day followed by clear cool night). This will usually clear as atmospheric conditions change to allow the condensation to change back into a vapor. Turning the taillamps on will usually accelerate this process. This bulletin is to communicate the procedure for rear taillamp condensation clearing."
- 11002425Motor - windshield wiper
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239986Radio SW update GR18.8 Customers may experience one or more of the following: ? WiFi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA). ? Navigation voice prompts are in a different language than what is set. ? Radio may reset or go blank (Rear View Camera (RVC) not affected). ? Unable to enter non-alphanumeric (Emoji) characters into the Wireless phone book for caller?s name ? Unable to communicate with the radio using wiTECH. This bulletin involves inspecting and if required, updating the radio software level to 18.7 (UGQ or UDQ) 18.8 (UAQ or UCQ).
- 10239957Water Quality When Mixed With Engine Coolant
- 10239857HEADLAMP WITHOUT BALLAST,If a replacement D5S BULB is needed, order the following: FOR North America D5S PART NUMBER: L0000D5S FOR Enlarged Europe XF D5S PART NUMBER: 71777147 FOR Enlarged Europe XP D5S PART NUMBER: 1609490380
- 10239856HEADLAMP WITHOUT BALLAST,If a replacement D5S BULB is needed, order the following: FOR North America D5S PART NUMBER: L0000D5S FOR Enlarged Europe XF D5S PART NUMBER: 71777147 FOR Enlarged Europe XP D5S PART NUMBER: 1609490380
- 10236957Rear Tail Lamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior tail lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. This may be reported after the lamps have been turned on and brought up to operating temperature, turned off, and then rapidly cooled by cold water (such as rain, or the water from a vehicle wash). This bulletin is to communicate the procedure for rear tail lamp condensation clearing.
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 102369282.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 102318002.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an oil consumption verification test and possibly replacing the long block.
- 10231750Warranty Bulletin D-23-01 - (XB1) 2.4L Engine ? Select 2014 - 2019 Jeep Cherokee (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Dart (PF), 2015 - 2017 Chrysler 200 (UF), 2016 - 2018 Fiat 500X (FWD) (FB), (AWD), 2015 - 2018 Ram Promaster City (VM)
- 10230537Electronic Shift Module (ESM) Updates
- 10230302No Start, Start Stop Inoperative, Cluster Message Service Start Stop System
- 10230301Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed
- 10230242Customer Satisfaction Notification W84 Powertrain Software Update
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230077Bubbles Or Delamination On The Radio Display
- 10229998KEY, BLANK WITH TRANSMITTER Please note that after programming the new key integrated transmitter that Lock, Unlock and Remote Start will all function as expected but the Remote Start Cancel button requires a double (2x) button press versus the original single (1x) button press to cancel the remote start function and turn the vehicle off.
- 10229820UCQ UAQ UGQ and UDQ Radio Enhancements Software Updated to 18.8 Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure (UAQ and UCA). ? Mobile Station Integrated Services Digital Network (MSISDN) missing from radio, no connected services working (UAQ and UCA)..** ? Navigation voice prompts are in a different language than what is set ? Radio may reset or go blank (Rear View Camera (RVC) not affected). ? Unable to enter non-alphanumeric (Emoji) characters into the Bluetooth phone book for caller?s name. ? Unable to communicate with the radio using wiTECH. This bulletin involves inspecting and if required, updating the radio software level to 18.7 (UGQ or UDQ) **18.8 (UAQ or UCQ)**.
- 10229810Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 102298042.4L Engine Oil Consumption Test The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine. This bulletin involves performing an oil consumption verification test.
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229347Interior Water Intrusion Through HVAC Air Inlet This bulletin involves installing new stud clips on the headlamp wiring harness, inspecting and possibly replacing, the cowl panel cover, instrument panel insulator and front carpets for water intrusion. The customer may describe one or more of the following:The front passenger floor carpets or mats are wet. An unpleasant cabin odor. Water leakage from behind the instrument panel.
- 102293202.4L Engine Oil Consumption Test This bulletin involves performing an oil consumption verification test. The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine.
- 10229310Valve Body Learn Procedure On WiTech Shows The Transmission Is Not In The Proper Gear After Repairs
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
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Bars are owner complaints, dots mark years with recalls. Select a year to open its report.