2004 Mazda Mpv
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2004 Mazda Mpv. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2004 Mazda Mpv. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2003-2008 Mazda6, 2004-2005 MPV, 2004 RX-8, and 2006-2007 Mazdaspeed6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 2618F. Note: This recall supersedes recalls 13V130, 14V362, 14V773 and 15V869.
Mazda North America Operations (Mazda) is recalling certain 2003-2008 Mazda6, 2006-2007 Mazdaspeed6 and 2004 MPV vehicles nationwide. Mazda is also recalling 2005-2006 MPV vehicles in Alabama, Arizona, Arkansas, California, Delaware, the District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Mississippi…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began July 6, 2018. Mailing to the affected RX-8 owners began July 6, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 2618F. Note: With the addition of the RX-8 vehicles, this recall fully supersedes recall 16V354.
The tire inflation pressure indicated on the vehicle certification label IS not correct. The labels show the maximum tire pressure as 240 kpa/32 psi when it should be shown as 240 kpa/35 psi. as a result of this error, the load ratios for the 205/65r15 94H and the 215/60r16 95H tires exceed the levels permitted by fmvss 120.
Risk and remedy
Risk
If the tire IS operated in an under-inflated condition, the load carrying capacity of the vehicle may be compromised, increasing the risk of a crash.
Remedy
Owners will be provided with a corrected label that they can apply to their vehicle, or they can have a dealer install the label, if desired. the recall began on july 16, 2004. owners should contact mazda at 1-800-222-5500, option #4.
Certain minivans fail to comply with the requirements of federal motor vehicle safety standard no. 208, "occupant crash protection." some of these vehicles were produced with air bag warning labels intended for the canadian market. thus, the labels contain warnings in both english and french. as a result, the area of the english warning IS only 16…
Risk and remedy
Remedy
Owners will be provided with air bag caution labels and installation instructions which were mailed on july 22, 2004. owners should contact mazda at 1-800-222-5500.
As a result of an ncap test, certain minivans fail to comply with the requirements of federal motor vehicle safety standard no. 208, "occupant crash protection." the front passenger seat air bag was not correctly wiring.
Risk and remedy
Risk
In the event of a crash, the air bag will not provide adequate protection.
Remedy
Dealers will install a new wiring harness in the front passenger seat air bag system. The recall bagan march 5, 2004. owners should contact mazda at 1-800-222-5500.
Owner complaints
71 complaints2 involved a crash1 involved a fire2 injuries
What owners report most
Latest complaints
- Unknown or other
2004 mazda mpv. Consumer writes asking to be removed from recall list because they no longer own the vehicle.
- Unknown or other
Front cross member corrosion; frame damaged; car dangerously unstable. Wheel alignment cost me $72.64 and frame repair cost $693.36. The vehicle in the shop for 4 days. Mental anguish. Mazda dealer declined repairs. Mazda customer service declined to pay. now they are admitting that problem on mazda 6 vehicles. It's an old problem probably related to metallurgy or improper paint protection.
- Suspension
Suspension subframe rusted and cracked.
- Air bags
TL* the contact owns a 2004 mazda mpv. While the contact's wife was driving 15 mph, she struck another vehicle on the driver's side door. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was towed to an unknown location. The vehicle was not taken to a…
TL* the contact owns a 2004 mazda mpv. While the contact's wife was driving 15 mph, she struck another vehicle on the driver's side door. The air bags did not deploy. There were no injuries and a police report was filed. The vehicle was towed to an unknown location. The vehicle was not taken to a dealer to determine the cause of the failure. The manufacturer was made aware of the failure and informed the contact to send documentation from the dealer. The failure mileage was approximately 166,000.
- Air bags
I went into the dealership to get my safety recalls done at the mazda dealership on torrance but they said I needed to fill out a form and to wait for them to receive the auto parts. It has been more than 6 months since I went, I have not heard from the at all.
- Air bags
TL* takata recall. The contact owns a 2004 mazda mpv. The contact stated that the recall notice for nhtsa campaign number: 16v354000 (air bags) was received in may of 2016. After contacting the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy…
TL* takata recall. The contact owns a 2004 mazda mpv. The contact stated that the recall notice for nhtsa campaign number: 16v354000 (air bags) was received in may of 2016. After contacting the manufacturer on multiple occasions, the contact was informed that the parts needed for the recall remedy were still not available and no estimated time for receiving the parts could be provided. The local dealer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
Air bag inflator replacement first notice rec.8/1/16,called bomarito(local dealer)-no parts-would call called again1/2/17-same response second notice rec.4/17/17-called again same response.
- Air bags
Takata recall: I received mazda offer to replace defective part and accommodate for transportation while the car IS being repair. The only requirement to have this accommodations IS to make an appointment for them to deliver such offer to fix the inconveniences that this brings. I called to make…
Takata recall: I received mazda offer to replace defective part and accommodate for transportation while the car IS being repair. The only requirement to have this accommodations IS to make an appointment for them to deliver such offer to fix the inconveniences that this brings. I called to make the arrangements but now mazda refuses to give another transportation while fixing the car, even though this IS included in their written offer.
- Air bags
TL* takata recall. The contact owns a 2004 mazda mpv. The contact received notification of nhtsa campaign number: 16v354000 (air bags) however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts unavailable.
- Suspension
There IS no way to adjustment the alignment of the rear wheels on this year mazda mpv, thus the tires ware out early because they are not in alignment. Tire failure occurred while driving on highway mazda dealer says no adjustment can be done as mazda did not provide a way to correct this…
There IS no way to adjustment the alignment of the rear wheels on this year mazda mpv, thus the tires ware out early because they are not in alignment. Tire failure occurred while driving on highway mazda dealer says no adjustment can be done as mazda did not provide a way to correct this alignment problem so early tire failure can result. Mazda dealer work sheet for alignment states that the rear wheels are out of factory specification and if not corrected can lead to excessive tire wear, handling and safety issues. Mazda by there own admission did not provided any way to correct this safety issue. I'm driving a vehicle with tire safety issues due to lack of ability to align the rear wheels to mazdas own specifications. *tr
- Air bags
TL* takata recall. The contact owns a 2004 mazda mpv. The contact received notification of nhtsa campaign number: 16v354000 (air bags); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2004 mazda mpv. The contact received notification of nhtsa campaign number: 16v354000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Air bags
TL* takata recall. The contact owns a 2004 mazda mpv. The contact received notification of nhtsa campaign number: 16v354000 (air bags) however the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts unavailable.
- Fuel/propulsion system
Accelerator (gas pedal) stock open when pedal pressed for acceleration onto interstate highway. Vehicle accelerated to very high speed. Pressing brake slowed vehicle to 55 mph. Shifted to neutral, heard a low pop and accelerator mechanism disengaged.
- Air bags
TL* the contact owns a 2004 mazda mpv. The vehicle was repaired under nhtsa campaign number: 14v773000 (air bags); however, the air bag light continuously illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unavailable.
- Air bags
Tl*the contact owns a 2004 mazda mpv. the contact stated that the driver side air bag was faulty. the contact mentioned that the vehicle was previously repaired under nhtsa campaign number: 14v773000 (air bags). However, the recall only included the passenger side air bag. the manufacturer was…
Tl*the contact owns a 2004 mazda mpv. the contact stated that the driver side air bag was faulty. the contact mentioned that the vehicle was previously repaired under nhtsa campaign number: 14v773000 (air bags). However, the recall only included the passenger side air bag. the manufacturer was notified of the failure, who advised the contact that the drivers side airbag was discontinued and the part needed to do the repair was unavailable. the vehicle was not repaired. the approximate failure mileage was 51,000.
- Air bags
Why does recall only cover the passengers side air bag inflator? What company manufactured the drivers side air bag inflator? I would like the drivers side replaced also. I was told by service department that mazda will not cover replacement of drivers side air bag inflator. I asked parts…
Why does recall only cover the passengers side air bag inflator? What company manufactured the drivers side air bag inflator? I would like the drivers side replaced also. I was told by service department that mazda will not cover replacement of drivers side air bag inflator. I asked parts department if I could purchase drivers side inflator. They said that the part was discontinued. I don't feel safe driving my vehicle. What IS the solution to this problem? *tr
- Engine
TL* the contact owns a 2004 mazda mpv. The contact stated while driving various speeds the vehicle would intermittently stall without warning. Immediately after the failure occurred all of the warning indicator lights illuminated on the contacts instrument panel. Both the manufacturer and dealer…
TL* the contact owns a 2004 mazda mpv. The contact stated while driving various speeds the vehicle would intermittently stall without warning. Immediately after the failure occurred all of the warning indicator lights illuminated on the contacts instrument panel. Both the manufacturer and dealer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 100,000. The vin was not available. rk
- Electrical system · Power train · Suspension › Rear
Vehicle was lurching, no warning light was on. It took a while to figure out the rear coil was bad. We spent $1200 getting a tune up and that didn't fix the problem took a while to figure it out. also, the transmission failed on this vehicle completely at 55 thousand miles. We had taken it in 3 times before it failed and they said nothing was wrong with it. *tr
- Fuel/propulsion system · Vehicle speed control
I was on I-75 when I accelerated hard while trying to merge into a gap in heavy, merging traffic. when I took my foot off the accelerator my van continued to accelerate as the engine continued to rev at a high rpm. I stabbed at the accelerator with my foot to see if I could unstick it, but it…
I was on I-75 when I accelerated hard while trying to merge into a gap in heavy, merging traffic. when I took my foot off the accelerator my van continued to accelerate as the engine continued to rev at a high rpm. I stabbed at the accelerator with my foot to see if I could unstick it, but it only caused the engine to rev even higher - to full-throttle. I jabbed at it multiple times to no avail. I tried to lift the gas pedal with my foot by jamming it underneath the pedal and pulling it up, but it floated freely and continued to fall back to its full-throttle position. although I was confident that the floor mat was not the cause of the problem I pulled it away from the pedals and, as expected, there was no effect. I was able to keep control of my van by applying extremely heavy pressure to the brake while shifting between neutral and drive. during that time I was still jabbing and lifting the accelerator with my right foot trying to 'unstick' the gas pedal. I was entering and crossing and overpass that was undergoing construction. concrete barriers lined both sides of the highway and bridge where the emergency lanes would have otherwise been located. I had to maintain some speed, for fear of being rear-ended, while searching for the first opportunity to pull over. my vehicle was towed to the nearest mazda dealership where the mechanic was able to quickly ascertain that the screwing mechanism from an unsecured air hose clamp had snagged the throttle arm - the clamp attaches the hose to the engine. as I pushed harder on the gas pedal it further exacerbated the problem by locking the arm in a more wide-open throttle position. the clamp had been left unsecured from previous work done at a mazda dealership. According to the mechanic, this could have also occurred if the clamp had been secured, but not positioned out of the way of the arm. *tr
- Engine and engine cooling
The engine coils have failed 4 times since we have owned the vehicle. last night while traveling on the interstate in the rain, key words, in the rain it started again. I am sure at least one if not two coils went this time. just had a coil and all the boots that are suppose to protect the coils…
The engine coils have failed 4 times since we have owned the vehicle. last night while traveling on the interstate in the rain, key words, in the rain it started again. I am sure at least one if not two coils went this time. just had a coil and all the boots that are suppose to protect the coils and keep the moisture out replaced in february, 2012. it always happens when it rains. mazda IS well aware of the situation and has done nothing to fix this issue except to stop using this system and start making their cars differently. but what about the people who own the older models? this IS a dangerous situation as I was on the highway, at night, and it was pouring down rain and the van starts slowing down and sputtering along, with traffic traveling behind me. this should be a recall issue as it IS a known problem and it IS because of a manufacturing defect not anything that owners can avoid. *tr
- Engine and engine cooling
My radiator fan constantly runs intermittently but with increasing lengths of time, regardless of the weather (hot, cold.) the engine does not overheat. but the lights dim at night when the fan kicks in and creates a loud humming sound that IS becoming more irritating. I read on the web that…
My radiator fan constantly runs intermittently but with increasing lengths of time, regardless of the weather (hot, cold.) the engine does not overheat. but the lights dim at night when the fan kicks in and creates a loud humming sound that IS becoming more irritating. I read on the web that many earlier models of the mazda had a recall for the fan control module up to 2003. my vehicle IS not in the recall, but I noticed a lot of people on the web have models after the recall period and we all have the same problem as the recalled modules. (SP-60 I think IS the recall notice.) I'm not sure I am contacting the right office, but how do you get this on the recall program or determine that the faulty modules aren't creating the same problem for models made after the recalled versions? can you help? *kb
- Electrical system · Engine and engine cooling
Ignition coils retain moisture and cause cylinders to misfire. this causes vehicles to stall or lose power -- usually when raining. in our case, this has happened repeatedly on the interstate during rain. we early caused an accidents by our inability to get out of traffic with our…
Ignition coils retain moisture and cause cylinders to misfire. this causes vehicles to stall or lose power -- usually when raining. in our case, this has happened repeatedly on the interstate during rain. we early caused an accidents by our inability to get out of traffic with our suddenly-slowed vehicle. replacement of a single coils cost us over $200. there are six ignition coils (over $1000). many internet forums indicate that this problem IS systemic in this make/model. we understand that the manufacturer redesigned the coil for subsequent models. they obviously recognized the flaw.
- Electrical system
2004 mazda MINI van the ignition coils are continually having to be replaced-i am on the 4TH time having one of them replaced over the pass 4 years. *tr
- Electrical system · Engine and engine cooling › Engine
2004 mazda mpv. Consumer states that while driving speeds of 70 mph the vehicle just lost all acceleration dropping to below 5 mph. She also states that the vehicle just shut off. *kb the mechanics were unable to find a problem. *Jb
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016 four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016 four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The investigation now includes all manufacturers and vehicles known to be affected at this time.ODI's investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
- Air Bag Inflator Rupture
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and…
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the rupture and for the majority of their service life, and were equipped with inflators produced by Takata, a tier-one supplier of automotive air bag systems.During the course of PE14-016, ODI determined that five additional vehicle manufacturers used inflators of a similar design and vintage also supplied by Takata. No evidence of field failures was found in vehicles produced by these five additional manufacturers.Nonetheless, at ODI's insistence, all 10 vehicle manufacturers initiated a regional recall within approximately two weeks of the opening of the investigation.The regions recalled initially included Florida, Puerto Rico, Hawaii, and the U.S. Virgin Islands, areas with consistently high absolute humidity and climatic conditions believed to be a significant factor in the inflator ruptures.As part of the recall actions, inflators removed from remedied vehicles are to be returned to Takata for testing.Takata's initial test results on passenger inflators from remedied vehicles indicated a much higher than anticipated rupture frequency for inflators returned from Florida.Accordingly, ODI requested all 10 manufacturers expand the regional recalls for passenger inflators to include other geographic areas where high absolute humidity conditions exist, including the Gulf States and other coastal areas.Takata's testing of the passenger inflators to date continues to indicate this geographic area as having the highest risk, with no ruptures occurring from inflators returned from outside the expanded recall regions.During PE14-016, four additional passenger inflator field events occurred, all in vehicles from the same expanded geographic region.Also during PE14-016, four additional driver inflator field events occurred including two in vehicles from regions not known for high absolute humidity, specifically California and North Carolina.Accordingly, ODI requested all five of the affected vehicle manufacturers currently using the subject Takata driver inflators expand to nationwide recalls.Significantly, neither of the affected vehicle manufacturers or Takata provided any explanation to account for these two driver air bag inflator ruptures outside the area of high absolute humidity.Takata testing of returned driver inflators indicates a lower rupture frequency as compared to passenger inflator testing.All test ruptures reported by Takata to date have occurred on inflators returned from high absolute humidity areas.The PE is now closed/upgraded to an Engineering Evaluation (EA15-001) to include all manufacturersand vehicles known to be affected at this time.ODI's EA investigation will focus on, among other things, root cause analysis, other potential defect consequences, identification of affected vehicles scope, and adequacy of the remedy.The recalls related to this PE are: 14V343, 14V344, 14V348, 14V351, 14V353, 14V655, 14V700, 14V701, 14V752, 14V763, 14V770, 14V773, 14V787, 14V802 and 14V817.The number of vehicles affected are an estimate since some vehicles may have both the driver and passenger side inflators recalled. The five ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10537899, 10568848, 10585224, 10605877, 10651492
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10232299Speedometer replacement procedure
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213429Paint damage Mazda pocket paint guide
- 10213425Speedometer replacement procedure
- 10213422Proper usage of driver's floor mat.
- 10213387Shock absorber replacement guidelines
- 10213333Battery test procedure requirements using the GR81291
- 10213332Battery Maintenance
- 10213331Sulfur smell from exhaust system.
- 10213326Mazda guidelines for factory scheduled maintenance
- 10213185Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
- 10205994Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200933This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10200527This service bulletin provides information regarding the proper use of the drivers floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
- 10198689Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected. Accessories E-catalog For models prior to 2016: Accessory Parts and Installation Instructions
- 10194661Subject: ** UPDATE** - Takata Inflator Special Service Program (Extended Warranty) Special Service Program SSPB3: In December 2017 Special Service Program SSPB3 - Takata Inflator Extended Warranty was announced. The extended warranty was a result of the Takata airbag inflator class action settlement. Mazda will provide supplemental warranty coverage for all repairs and replacements (including parts and labor) to correct any defects in the materials or workmanship of Takata airbag inflators and the replacement inflators installed pursuant to the Takata airbag recalls. The program covers defects in the Inflator only and does not cover other items in the airbag system. Additionally, the program also does not cover airbags that have properly deployed as a result of a collision.
- 10188016This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10188015The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10186703In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
- 10186701A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10186693Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10179228New CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
- 10177847When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
- 10173097Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10170817When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
- 10170661In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 10170656Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10169539A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. Mazda Air Cooling Coil Coating is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years. NOTE: See parts information for Mazda Air Cooling Coil Coating and Kit part numbers.
- 10163367A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condensation, dust, and pollen within the cooling unit. This condition is usually worse during high humidity conditions. "Mazda Air Cooling Coil Coating" is available to encapsulate the mold to reduce odors. If the product is properly applied, it can effectively reduce the musty/mildew odor for up to three years.
- 10154139If a vehicle has body vibration or steering wheel shimmy while driving and the root cause is determined to be tire balance, re-balance the tires using a Hunter GSP9700 or equivalent balance machine. If your dealer does not have a GSP9700 or equivalent balance machine, sublet the vehicle out for repair. To find the location of a GSP9700 near your dealer, visit Hunter?s web site at www.gsp9700.com and click on ?Locate a GSP9700 Road Force Balancer.?
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