2014 Nissan Versa
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Nissan › Versa › 2014
These records cover every 2014 Nissan Versa. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2014 Nissan Versa. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain model year 2012-2015 Nissan Versa sedan vehicles manufactured June 9, 2011, to March 11, 2015, and 2014-2015 Nissan Versa Note vehicles manufactured April 23, 2013, to March 11, 2015. The affected vehicles have a center console trim panel that may catch the driver's shoe and delay the transition…
Risk and remedy
Risk
A delay in the application of the brake pedal would lengthen the distance needed to stop the vehicle and increase the risk of a crash.
Remedy
Nissan will notify owners, and dealers will modify the console trim panel, free of charge. The recall began on September 14, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Nissan North America, Inc. (Nissan) is recalling certain model year 2014 Versa Sedan vehicles manufactured July 16, 2013, to January 29, 2014, 2013-2014 Cube vehicles manufactured July 3, 2013, to October 21, 2013, and 2013-2014 Juke vehicles manufactured July 3, 2013, to October 22, 2013. When exposed to hot temperatures, the affected vehicles have an…
Risk and remedy
Risk
If the engine start/stop button gets stuck in the housing, road vibrations may cause the engine to shut off unexpectedly while the vehicle is being driven, increasing the risk of a crash.
Remedy
Nissan will notify owners, and dealers will modify the start/stop switch housing, free of charge. The recall began on August 4, 2015. Owners may contact Nissan customer service at 1-800-647-7261.
Owner complaints
207 complaints27 involved a crash17 injuries1 deaths
What owners report most
Latest complaints
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact purchased a 2014 Nissan Versa. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 98,488. It was discovered from a Carfax Report that mileage in 2015 was 96,458, and in the same year in…
Odometer Fraud. The contact purchased a 2014 Nissan Versa. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 98,488. It was discovered from a Carfax Report that mileage in 2015 was 96,458, and in the same year in September that the mileage was 42,613. On January 1, 2023, the mileage was 34,483, and the Carfax Report indicated that due to mileage discrepancies, there was possible odometer fraud.
- Engine · Power train › Automatic transmission › Internal › Cvt · Suspension › Front › Wheel bearing
The contact's daughter owns a 2014 Nissan Versa. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds, failed to accelerate while turning, and shuddered abnormally. The RPM remained steady with the check engine warning light illuminated. The vehicle was…
The contact's daughter owns a 2014 Nissan Versa. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds, failed to accelerate while turning, and shuddered abnormally. The RPM remained steady with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, and it was determined that the wheel bearing and continuously variable transmission (CVT) needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 59,200.
- Engine · Power train
When continuing forward from a stop sign, the car has a slight shutter when accelerating. This was confirmed by an independent service center. Has not been inspected by the manufacturer. No visual warnings or prior symptoms. There was a recall for this particular issue for a 2014 Nissan Versa, but my VIN number was not included for which I believe should have been. My current mileage to date is 35,600.
- Suspension
We have had this car since 2017 and in that time the bearings have had to be replaced 3 times and about to be a 4th. Considering that your tire can come completely off while driving shouldn’t this be a recall? 1st replacement was in 2018
- Air bags
Vehicle was involved in a frontal impact crash, passenger side airbag popped out of the dashboard, but did not inflate, causing significant injury to the passenger of the vehicle. A police report was filed, but it is not available yet. It takes up to 10 business days from date of accident.
- Steering
The contact owns a 2014 Nissan Versa. The contact stated that while starting the vehicle, the power steering warning light intermittently illuminated and experienced a loss of power steering assist. The failure had occurred twice. The vehicle was taken to the dealer, who determined that the…
The contact owns a 2014 Nissan Versa. The contact stated that while starting the vehicle, the power steering warning light intermittently illuminated and experienced a loss of power steering assist. The failure had occurred twice. The vehicle was taken to the dealer, who determined that the steering control unit needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 59,535.
- Power train › Manual transmission
See attached document for complaint
- Visibility
The contact owns a 2014 Nissan Versa. The contact stated that water frequently entered the vehicle from an unknown location, soaking the rear center passenger's side seat and floorboard. The contact cleaned the front windshield cowl; however, the failure persisted. The vehicle was not diagnosed or…
The contact owns a 2014 Nissan Versa. The contact stated that water frequently entered the vehicle from an unknown location, soaking the rear center passenger's side seat and floorboard. The contact cleaned the front windshield cowl; however, the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.
- Power train
At approximately 130K miles the CVT transmission had a sudden failure. Struggles to shift gears properly and often will pick a random one, which causes further damaged. Vehicle has sat for years, the transmission is unrepairable and a new unit must be installed which cost around $3500 for the…
At approximately 130K miles the CVT transmission had a sudden failure. Struggles to shift gears properly and often will pick a random one, which causes further damaged. Vehicle has sat for years, the transmission is unrepairable and a new unit must be installed which cost around $3500 for the transmission alone not including labor as told by the Nissan dealership. I now sit with a giant paper weight that is useless and worth nothing. Manufacturer should be held responsible as this issue exists and has been recalled in other models and years with the same transmission or issue.
- Power train
The car is constantly jerking and losing power. The car has been towed for not responding after acceleration. Mechanic has told me it is the transmission. Car only has roughly 86k miles on it. Not safe to drive at all.
- Engine · Fuel/propulsion system · Unknown or other
The first incident, my car shut off as I was driving down the road. I had to put it in park in the middle of the road, start the car, and floor it to get there car to go. The second incident was after I took it in to Nissan. They said it was fixed, and two days after I picked it up, the car shut off on me as I was leaving a gas station, and the check engine light is back on.
- Power train
The contact owns a 2014 Nissan Versa. The contact stated that after reversing out of a parking space, while attempting to shift into drive(D), the contact discovered that the transmission failed to shift into drive(D). The vehicle was undrivable and was towed to an independent mechanic, who…
The contact owns a 2014 Nissan Versa. The contact stated that after reversing out of a parking space, while attempting to shift into drive(D), the contact discovered that the transmission failed to shift into drive(D). The vehicle was undrivable and was towed to an independent mechanic, who diagnosed the vehicle and determined there was no transmission fluid inside the CVT transmission. The vehicle was towed to the dealer, who confirmed a failure with the CVT transmission. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 83,700.
- Unknown or other
When I was driving normally on a hot day(90 degree), in on and go traffic, the lights of Engine, brake, battery, power steering suddenly all lighted up and the Engine stalked any the same time without any warning. Brake, power steering, oil pedal all stopped working. At that time, the AC was not…
When I was driving normally on a hot day(90 degree), in on and go traffic, the lights of Engine, brake, battery, power steering suddenly all lighted up and the Engine stalked any the same time without any warning. Brake, power steering, oil pedal all stopped working. At that time, the AC was not in use so it would not be a problem. I turned off the Engine, and turned on it again and everything worked normally again. I brought my car to check the battery, charging system, starting system. All good. Also, I check all fluid levels(brake, transmission, engine oil, coolant, window wash fluid) which were all normal. I am the first owner of the car. The car was well maintained and gently used, and only has 15,000 miles. The most recent oil change was two months ago and it was also inspected by the Nissan dealer that time without any problems. This is very dangerous for my family. That time I was driving in the heavy traffic on high way, when the engine stalked suddenly and my car lost power, my car was hit by a SUV behind me. I researched this problem online and found I was not alone. Many people experienced same thing as a Nissan Versa owner. (https://www.youtube.com/watch?v=DFrQBnIxyq8&ab_channel=KTNVChannel13LasVegas)
- Unknown or other
My car is not 10 years in and the car has started to force itself/ judders when I’m accelerating a bit on the street and freeway. It basically back tracts when I’m driving. I’m starting to not feel not safe in the car. I need my car to get to school and work. I took my car today to the mechanic and…
My car is not 10 years in and the car has started to force itself/ judders when I’m accelerating a bit on the street and freeway. It basically back tracts when I’m driving. I’m starting to not feel not safe in the car. I need my car to get to school and work. I took my car today to the mechanic and he told me the transmission is faulty which is causing the problem. He told me his other customers with same car are having those problems too.
- Power train
Transmission acts up Every time I accelerate to 30-35mph. Must remove foot from gas until RPMs go down to at least 2(if I'm lucky). If this process is not done the car continues to get louder and doesn't perform properly. I have two kids that I regularly take to school and other places so this is a…
Transmission acts up Every time I accelerate to 30-35mph. Must remove foot from gas until RPMs go down to at least 2(if I'm lucky). If this process is not done the car continues to get louder and doesn't perform properly. I have two kids that I regularly take to school and other places so this is a big problem. Also if car is going 15mph or slower it's the same process. This started happening about 6 months after purchasing the vehicle. Odometer reading at time of purchase 75,500
- Power train › Automatic transmission
The contact owns a 2014 Nissan Versa The contact stated while driving at an undisclosed speed the vehicle started to have issues with changing from one gear to another. The contact stated that he had just left the dealer from getting his transmission serviced and then the transmission failed. There…
The contact owns a 2014 Nissan Versa The contact stated while driving at an undisclosed speed the vehicle started to have issues with changing from one gear to another. The contact stated that he had just left the dealer from getting his transmission serviced and then the transmission failed. There was no warning prior to the failure. The vehicle was taken to a dealer and diagnosed as the transmission needing replacement. The vehicle has been repaired. The manufacturer was notified of the failure and told the contact they would be responsible for repairs. The failure mileage was approximately 119,000.
- Engine
The contact owns a 2014 Nissan Versa. The contact stated that while driving 60 MPH, the vehicle stalled. The contact stated that she was able to restart the vehicle after approximately fifteen minutes. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact…
The contact owns a 2014 Nissan Versa. The contact stated that while driving 60 MPH, the vehicle stalled. The contact stated that she was able to restart the vehicle after approximately fifteen minutes. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact then stated that the failure recurred. The check engine warning light was illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no further assistance was provided. The failure mileage was approximately 57,000. The VIN was unavailable.
- Power train
When I first bouth this car used in 2020, the car suddenly begins accellerating rapidly but going nowhere while driving and I had the transmission replaced very soon after 68000 miles but, luckily it was under warranty. Now, less than 2 years after NISSAN replaced the transmission, I am driving…
When I first bouth this car used in 2020, the car suddenly begins accellerating rapidly but going nowhere while driving and I had the transmission replaced very soon after 68000 miles but, luckily it was under warranty. Now, less than 2 years after NISSAN replaced the transmission, I am driving down the interstate and my car starts jumping and going really slow and sluggish to get to the next gear then just takes off normally again. This will happen with the car just driving normally after that then again a shudder and slow down but its never consistent. I took it to Nissan again and guess what, the transmission went again. These Automotic CVT RE0F11A Transmissions in Nissans are severe safety issues and I have noticed and heard from mechanics all over and on this website even.
- Power train
The contact owns a 2014 Nissan Versa. The contact stated while driving 25 MPH, the vehicle started jerking and making abnormal sounds while attempting to accelerate. The contact stated that the vehicle failed to accelerate as needed. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer was not contacted. The failure mileage was 93,000.
- Unknown or other
My 2014 Nissan Versa has been acting strange after giving a family member a jump. Now my transmission seems to slip; I would put my foot on the gas and the rpm will sometimes be stuck at 3 for longer than normal. In addition, my back driver seat lock/latch stopped unlocking all of a sudden.
- Unknown or other
Transmission slips/inoperable while driving which has proven to be extremely dangerous. Vehicle taken to multiple repair locations but all were unable to fix or repair.
- Power train
Continuous Variable Transmission Assembly Failure; Engine Stalled on the Highway; around 4/25/2022 No warning lights came up. Took it to the Nissan Dealer; They charged $495 for reprogramming Computer and Test Drive. The problem came up PF17F0 - Judder. CVT Assembly has to be replaced. The car…
Continuous Variable Transmission Assembly Failure; Engine Stalled on the Highway; around 4/25/2022 No warning lights came up. Took it to the Nissan Dealer; They charged $495 for reprogramming Computer and Test Drive. The problem came up PF17F0 - Judder. CVT Assembly has to be replaced. The car has run only 33,000 miles and is good condition. The dealer says to REPLACE the Transmission with a new ONE. They stopped installing REFURBISHED Continuous Variable Transmission Assemblyand will only sell the new ones for others to repair cars. It costs $6,500/== More than the worth of the cars. THEY WILL NOT SELL PART - creating Monopoly.
- Unknown or other
In February 2022, our 2014 Nissan Versa (which my husband purchased new in 2014) started to sputter and nearly stall upon acceleration. Today (3/14/2022) I visited Younger Nissan- a Nissan dealer in Frederick, MD where he purchased the car- for diagnosis and repair. They found that the car at…
In February 2022, our 2014 Nissan Versa (which my husband purchased new in 2014) started to sputter and nearly stall upon acceleration. Today (3/14/2022) I visited Younger Nissan- a Nissan dealer in Frederick, MD where he purchased the car- for diagnosis and repair. They found that the car at 77,666 miles needs a completely new transmission, costing over $4000 in repairs. This is a critical safety issue. The car could have stalled at any speed, and there is no error or alarm shown on the car's dashboard indicating an issue. This is a product defect and with no warning or alarms there was no opportunity to fix or check the issue while under still under warranty. I have been driving this unsafe vehicle for several weeks, unaware that there was a critical safety issue for myself and other drivers- this is unacceptable! This is a known issue for Nissan. If you Google "2014 Nissan Versa transmission" you will find complaint after complaint- including a class action law suit- about this issue. It seems that Nissan knows and is trying to ignore this issue. I would appreciate if you looked into this issue with Nissan and their CVT transmission issues with their 2014 Nissan Versa models. I also plan to contact Nissan North America, the US Department of Transportation, the Maryland State Attorney General and possibly Small Claims Court about this issue. Please look into this so that myself and other drivers are not risking our lives driving these vehicles. I am happy to provide you with copies of my payments etc. once the car is fixed. I had to finance the majority of the repair cost as I am sure a large majority of other drivers have had to do as well. Thank you for any assistance and feedback.
- Power train
I was told by Nissan of Tustin, CA, that I need trans repair. I was also told that several other issues exist. For minor items that cost a healthy price. After the repairs I’m called and told I have an additional charge for rear tail lights and brake lights which occurs when repairs on the trans…
I was told by Nissan of Tustin, CA, that I need trans repair. I was also told that several other issues exist. For minor items that cost a healthy price. After the repairs I’m called and told I have an additional charge for rear tail lights and brake lights which occurs when repairs on the trans are done. This sounds like something that nissan knows so why not cover that in the repair? Doesn’t sound separate sounds like compound issue from trans. Is there a recall order for this issue with the Sentra, which is the same cvt transmission?
- Vehicle speed control
I purchased my car 2 years ago from a used car dealership. It began to give me problems a few months after that. I then took my car to Nissan to be reprogrammed for free back when there was an open recall on my car when I found out it had too many miles for the warranty that would allow the…
I purchased my car 2 years ago from a used car dealership. It began to give me problems a few months after that. I then took my car to Nissan to be reprogrammed for free back when there was an open recall on my car when I found out it had too many miles for the warranty that would allow the transmission to be replaced. I've been driving it since and doing normal maintenance on it regularly. It recently began giving me trouble. I had to pull off the interstate because it would not accelerate and could have easily gotten into a car accident. I took it back to the dealership where they will be performing a diagnostic study on the car.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Pedal Operation Interference
On August 11, 2015, Nissan North America, Inc., submitted a Defect Information Report (DIR) describing a condition that may impede the driver's ability to transition quickly and smoothly from the accelerator pedal to the brake pedal in certain model year (MY) 2012 through 2015 Nissan Versa Sedans and MY 2014 through…
On August 11, 2015, Nissan North America, Inc., submitted a Defect Information Report (DIR) describing a condition that may impede the driver's ability to transition quickly and smoothly from the accelerator pedal to the brake pedal in certain model year (MY) 2012 through 2015 Nissan Versa Sedans and MY 2014 through 2015 Nissan Versa Note vehicles (NHTSA Recall No. 15V-507).According to Nissan's DIR, in certain circumstances related to driver foot position and shoe type, the right edge of the driver?s shoe may catch the edge of the center console lower trim panel.Nissan indicated that this condition could cause a slight delay in the smooth transition between the accelerator pedal and the brake pedal which may increase the braking distance; therefore increasing the risk of a crash.Nissan's recall instructs dealers to trim the console panel so that the leading edge is at a greater distance from the driver?s foot.Nissan had previously issued a service campaign (Nissan Campaign ID #P5308; TSB #NTB15-033) on April 16, 2015, to provide the remedy for the same set of vehicles before deciding to change the program to a safety recall.Of the approximately 421,305 vehicles covered by recall 15V-507, approximately 122,558 have already been repaired under the service campaign. ODI's investigation also examined allegations that an HVAC duct in the driver's footwell area may interfere with the driver's right foot in certain circumstances.ODI's analysis of all complaints related to foot obstructions in the subject vehicles identified 45 complaints, 7 crashes and 1 minor soft tissue injury.Thirty-five (35) of the complaints, all 7 crashes and the only injury were caused by the trim panel condition which is the subject of the recall.ODI will continue to monitor complaints related to the HVAC duct condition.This investigation is closed based on Nissan's recall.The VOQs associated with the closing of this investigation are: 10725339, 10723544, 10711794, 10691631, 10649259, 10640644, 10629161, 10614957, 10610356, 10606832, 10606766, 10606670, 10597004, 10573057, 10503811, and 10498000.
- Pedal Operation Interference
On June 24, 2014, the Office of Defects Investigation (ODI) opened PE14-018 to investigate allegations that the tunnel carpet cover trim panel on model year (MY) 2012 through 2014 Nissan Versa, Versa Sedan and Versa Note vehicles has, in certain situations, interfered with the driver's ability to promptly release the…
On June 24, 2014, the Office of Defects Investigation (ODI) opened PE14-018 to investigate allegations that the tunnel carpet cover trim panel on model year (MY) 2012 through 2014 Nissan Versa, Versa Sedan and Versa Note vehicles has, in certain situations, interfered with the driver's ability to promptly release the accelerator pedal and transition to the brake pedal. This may result in delayed brake application or brief incidents of unwanted acceleration.At the opening of PE14-018, ODI had identified one complaint, VOQ 10597004, alleging that the driver's foot became caught by the subject trim panel to the extent that the driver decided that it was necessary to pull on their leg to get the foot free of the interference, almost causing a crash. The trim panel in question (Figure 1) is located next to the accelerator pedal and the lower corner is positioned such that it is near the right outer edge of the driver's shoe. The complainant supplied a photograph (Figure 2) showing how the edge of the panel wedged itself in the driver's shoe.An additional complainant, 10573057, alleged that when attempting to remove their foot from the accelerator pedal to apply the brake, their shoe was caught by the trim panel which delayed braking ability several times. During the investigation ODI received a VOQ, 10614957, that alleged that the driver's foot was interfered with by the trim panel, delaying the driver's ability to apply the brakes, resulting in a crash and minor injuries to the driver.In addition, during PE14-018, ODI has received VOQs alleging that the HVAC relay actuator/duct, (Figures 3 and 4) can also interfere with the driver's ability to react quickly to apply the brakes, which has been added to the scope of Engineering Analysis EA15-003. MY 2015 Versa Sedan and Note vehicles have been added to EA15-003 as they are believed to have the same panel design and actuator/duct placement as the subject vehicles.MY 2012 vehicles were found to be of a different design and not included in the scope of EA15-003.This Preliminary Evaluation PE14-018 is hereby closed and upgraded to Engineering Analysis EA15-003.
- Excessive Brake Pedal Travel
On May 20, 2014, ODI opened PE14-014 based on eight complaints alleging incidents of excessive brake pedal travel in model year (MY) 2013 through 2014 Nissan Sentra, Versa Sedan and Versa Note passenger cars (Figure 1) and information in Early Warning Reporting field reports indicating issues with master cylinder…
On May 20, 2014, ODI opened PE14-014 based on eight complaints alleging incidents of excessive brake pedal travel in model year (MY) 2013 through 2014 Nissan Sentra, Versa Sedan and Versa Note passenger cars (Figure 1) and information in Early Warning Reporting field reports indicating issues with master cylinder internal seals.In response to an information request letter sent by ODI, Nissan identified a condition with the master cylinder in early production subject vehicles that could result in a slow internal leak past one of the recuperating seals to the brake reservoir when the brake pedal is depressed very slowly or lightly (Figure 2).The subject vehicles are equipped with fixed seal master cylinders supplied by TRW.To address concerns with water hammer noise with the standard seal design, the master cylinders in the early production subject vehicles used AWH (anti-water hammer) seals.The AWH seals are sensitive to contamination from assembly plant cleanliness issues, which can produce the internal leak condition during slow or light brake applies but perform as designed with normal or emergency brake applications.TRW indicated that the risk of contamination interacting with the subject seals is greatest after the evacuation and pressure fill process used to fill the brake system during the manufacturing process (early life issue).TRW developed a new master cylinder seal design (EVO seal) that addresses the noise concern and eliminates the internal leak concern associated with contamination by providing a secondary seal (Figure 3).Nissan implemented the new master cylinder design in vehicle production on September 23, 2013.ODI's analysis shows that the master cylinder warranty claim rate is much higher in vehicles produced before the change (Figure 4).Statistical analysis showed that the condition is an early-life problem with relatively low failure rates projected through 100,000 miles and approximately 58 percent of the failures projected to occur by that mileage have already occurred (Table 1).Warranty claims are highest (78% of claims) in vehicles with less than 10,000 miles (Figure 5) and 50 percent of claims involved vehicles with less than 90 days in service (Figure 6).ODI evaluated 22 crash claims that included allegations of master cylinder failure, sinking brake pedal or pedal to the floor (Table 2).The analysis identified only three crashes in which a brake performance issue related to the master cylinder was duplicated by post-incident inspection, including one with a different problem than the seal leak issue (a broken plunger).The two crash complaints related to a possible master cylinder concern involved 1 vehicle with the AWH seal and 1 with the EVO seal.Both were minor crashes.The remaining crashes do not appear to be related to any issues with the master cylinder or other brake system fault.In the 4 crashes with Event Data Recorderinformation available, the data indicated that the brakes were applied too late to avoid the collisions.These include 2 crashes with less than a half second of braking before impact and 2 in which brake applications lasting 1.0 to 2.5 seconds resulted in high decelerations consistent with fully functioning brake systems, but too late to avoid the collision.Overall, the rates of crashes adjusted for vehicle exposure (total vehicle years in service) do not show any correlation to the high warranty rates associated with the AWH seal leak concern (Table 3 & Figure 7).Given these circumstances, further use of the agency resources in this matter does not appear to be warranted.Accordingly, this investigation is closed. The closing o
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009068DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)
- 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004961CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11004960CAN COMMUNICATION CODES DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235698HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10234044DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233904CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10233896ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232657WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232656WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232652DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10222714CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10218745ENHANCED DIAGNOSTIC LOGIC FOR CVT This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10213158DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208953DTC P0456 CAUSED BY EVAP LEAK AT VENT CONTROL VALVE O-RING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208948EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10208946CAN COMMUNICATION NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206391STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206373CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10199148CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10194184Fuel Filler Cap tether clip service information
- 10194174Audio Ulnit Replacement - Vehicles with color display audio and navigation system
- 10192840SERVICE INFORMATION Temporary tire Flat Spotting is common on New Dealer In-Stock vehicles that have not been occasionally moved. Flat Spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most cases it is temporary. In extreme cases it can be permanent. Vehicles should be moved every 30 days, in one direction only, enough to rotate the tires 90 (see Figure 1). Moving vehicles as shown will prevent tire Flat Spotting. See this bulletin for further detail.
- 10192814IF YOU CONFIRM * The key cannot be removed from the ignition. And/or * The Shifter will not move out of park. NOTE: For Rogue (T32), it is possible that shifter selector knob may not be installed correctly. Please refer to NTB14-058 for shift selector knob service information before applying this bulletin. ACTION a. Adjust the key interlock cable. b. Adjust the stop lamp switch. NOTE: Nissan vehicle warranty does not cover incidents due to lack of vehicle maintenance and/or physical damage. Refer to New Vehicle Limited Warranty in the Nissan Assurance Products Resource Manual (APRM) for warranty coverage guidelines and complete information regarding warranty coverage. Please see this bulletin for further details.
- 10192813SERVICE INFORMATION If the configuration of the Audio/Navigation unit has not been completed correctly, some of the symptoms that may occur are: * Intermittent or no back up camera operation * No steering wheel switch response to audio inputs * No volume response from volume knob * Volume very loud or very quiet and adjustment is overly sensitive * Equalizer is adjusted so that Bass control is at maximum all the time * DTC U1000 for AVM C/U could be present If the above symptoms occur: * Confirm the configuration of the Audio/Navigation unit is correct. NOTE: Correct configuration of the appropriate control unit will restore correct operation. Audio/Navigation unit configuration is outlined starting on page 2. See this bulletin for further detail.
- 10192787SERVICE INFORMATION If the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. NOTE - Do not replace the fuel filler cap if only the pin is needed. See this bulletin for further detail.
- 10192750SERVICE INFORMATION Occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in the headlamps is normal or not. Nissan?s new vehicle limited warranty does not cover physically damaged (cracked or broken) headlamps. All current headlamp assemblies are vented to the atmosphere (not sealed). - This is necessary to allow for expansion and contraction of air from temperature "variations" (warmer or colder) without damage to the headlamp. - Moisture in the air sometimes "travels" into and out of the headlamp assembly through these vents. - Certain environmental conditions may cause moisture to condense. - The fogging/cloudiness should disappear over time when the headlamp is in a dry environment. See this bulletin for further detail.
- 10192727SERVICE INFORMATION The purpose of this bulletin is to give Nissan dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?s responsibility. Nissan North America (NNA) is not responsible for damage to glass that is a result of objects striking or scratching the glass. However, NNA is responsible for manufacturing issues such as distorted glass and cracks that are due to improper installation or damage to the glass during vehicle assembly. NNA typically does not find any type of cracks in the windshield due to stress after the dealership PDI. See this bulletin for further detail.
- 10192707SERVICE INFORMATION The Intelligent Keys used on the various Nissan vehicles may not be interchangeable between models and years. See this bulletin for further detail.
- 10192687SERVICE INFORMATION Design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintenance of vehicle 12 volt batteries is essential to insuring good battery operating life and customer satisfaction. Dealers are responsible for maintaining vehicles in their inventory. 12 volt batteries in vehicle inventory should always be kept at a full charge to prevent excessive discharge during storage and so they are ready for delivery to customers at any time. See this bulletin for further detail.
- 10192677SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
Every Nissan Versa model year
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