2013 Volvo XC90
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Volvo › XC90 › 2013
These records cover every 2013 Volvo XC90. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
11 complaints1 involved a fire
What owners report most
Latest complaints
- Air bags
My vehicle's air bag light IS on. my dash message IS: passenger airbag off service urgent. I took it to koons volvo of owings mills, inc to be serviced. I was told that the passenger occupancy weight sensor has stopped working and need to be replaced. the service technician could not tell me…
My vehicle's air bag light IS on. my dash message IS: passenger airbag off service urgent. I took it to koons volvo of owings mills, inc to be serviced. I was told that the passenger occupancy weight sensor has stopped working and need to be replaced. the service technician could not tell me why it would have stopped working. he just said it could just happen. I asked the service technician what does it do and he said that it weighs passengers for the correct pressure of the airbag in case it IS deployed. He also said that my complete airbag system will not work without it which means that the driver's side as well as the side airbags will not deploy in case of an accident. the cost of this repair IS $2,249 which IS extremely expensive. this appears to be more of a defect and not wear and tear. volvo advertises it's safety features which attracted me to purchase one. they don't tell you that the safety features may not work when you need them. I was told by another service station in alexandria, va that this IS a common repair that he performs on volvos. I saw the airbag light one morning when I turned on the car after it had been sitting overnight. no one was in the passenger seat. it was not there the night before.
- Air bags
I am the second owner of this car the other owner was in the family and the airbags have never been deployed. a couple months ago the srs airbag service urgent light came on and we took it to the dealership to have it looked at. they said that the airbags needed to be replaced. being that this…
I am the second owner of this car the other owner was in the family and the airbags have never been deployed. a couple months ago the srs airbag service urgent light came on and we took it to the dealership to have it looked at. they said that the airbags needed to be replaced. being that this IS such a crucial component that should be working if it has never been used I wanted to alert nhtsa and see if it were a more widespread concern. I appreciate you looking into this. There were no events leading up to the airbag light and that IS the reason for my concern.
- Structure › Body
I was driving down an old highway at 45mph. The driver's door opened while in motion while the door was closed and locked. The door did not fly open, I think locking mechanism helped keep the door from swinging out. There was an immediate rush of air coming through my door and the warning light came on saying driver's door was open. I was able to unlock and pull my door back into the closed position while in motion.
- Air bags · Engine · Structure › Body
Having bought a 2013 volvo XC90 with 36K miles on it, I was driving on a highway 2 weeks later when I saw smoke coming out of the engine. The engine stalled and shut down. I quickly pulled over the car and was able to get out as the smoke was increasing. Within 4-5 minutes, the car was on fire. It…
Having bought a 2013 volvo XC90 with 36K miles on it, I was driving on a highway 2 weeks later when I saw smoke coming out of the engine. The engine stalled and shut down. I quickly pulled over the car and was able to get out as the smoke was increasing. Within 4-5 minutes, the car was on fire. It was completely gutted and destroyed. Volvo declined to accept blame and said that the cause of fire cannot be determined. This IS supposed to be the safest car and I was surprised at their callous attitude. The dealer from summit nj was far more professional. The highway it happened on was rt. 295 near princeton nj. I hope others can learn from this debacle and get some help if there IS a fundamental problem with 2013 XC90. They did have a recall for the 2010 XC90 for the same reason. I feel the cause was either an electrical short circuit or a problem with transmission.
- Fuel/propulsion system
The XC90 I just bought from a dealer as IS two days ago has some leaking of fuel. I suspect something IS wrong with the fuel pump. The previous owner did not bring the car to volvo dealer to replace the fuel pump under the extended warranty. Now I have to pay thousand dollars to repair it.
- Electrical system
The anti skid service IS not functioning. The warning light keeps coming on and off periodicially. When this happens, I sometimes lose the dash lights, blinkers and the fuel door unlocks. The issue IS not happening consistently it happens when the weather gets bad. Everything just goes out. Its stationary at the because I have no lights or one light wont go off.
- Electronic stability control (esc)
Anti skid warning lights are coming up
- Electrical system
The anti skid service IS not functioning. The warning light keeps coming on and off periodicially. when this happens, I sometimes lose the dash lights, blinkers and the fuel door unlocks. the issue IS not happening consistently. sometimes it won't happen for months and then it will happen again multiple times. I have taken it to volvo twice and they are unable to determine why this issue IS happening.
- Wheels
Continental factory equipped tires are worn to the point of need for replacement at 25,000 miles. this vehicle IS driven by a 65 year old lady and in most part in town at 45 mph or less. It IS maintained by the selling volvo dealer. Tires are tmps monitored and proper inflation IS maintained. With…
Continental factory equipped tires are worn to the point of need for replacement at 25,000 miles. this vehicle IS driven by a 65 year old lady and in most part in town at 45 mph or less. It IS maintained by the selling volvo dealer. Tires are tmps monitored and proper inflation IS maintained. With no side to side difference in tread wear in both front and rear tire placements there IS no reason for premature tire wear. One of the four tires have a bump when cold that disappears when the tires warm up. Why only one. I feel that continental tire company should adjust the tires for premature tread wear....
- Unknown or other
The anti skid service IS not functioning. The warning light keeps coming on and off periodicially.
- Engine
I was driving the vehicle down the highway when it started to stall and then the engine just cut off. This happened in the middle of the road with traffic in both directions leaving me and my wife vulnerable in the middle of traffic. I made several attempts to restart the engine and it would not…
I was driving the vehicle down the highway when it started to stall and then the engine just cut off. This happened in the middle of the road with traffic in both directions leaving me and my wife vulnerable in the middle of traffic. I made several attempts to restart the engine and it would not start, it started to smoke after a few attempts. Roadside assistance had to be called and the vehicle was towed to the volvo service department which told me that the engine failure was due to a faulty starter. This IS a fairly new vehicle with no damage. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007925Information about valid Software partnumbers to order and download Software for "PDS" Pre-Delivery Service
- 10249191This is a Technical Journal: 12V Battery Testing Method
- 10241661Complimentary upgrade c00009 description.
- 10241651Rubber cushion
- 10234826Left front LED flickers after turning car off
- 10234763Keyless Drive receiver issues
- 10234711SiriusXM Radio inop or No Sound on SAT Source
- 10234662To further enhance the customer?s Volvo ownership experience, Volvo Car USA, LLC offers the MY 2013 and later Volvo Complimentary Factory Scheduled Maintenance Program. Model Year 2013 and later vehicles, the service intervals are every 10,000 miles and ALL 2013 and later vehicles must use synthetic oil only.
- 10224584Expendable Items Parts List.
- 10219421Engine Control Module (EMS) Software (MSW) Information August 2022; Improvement List (Change Log) - US21+OBD22 (13L VGT, TC) And US17+OBD22 (11L) Emissions
- 10219302Part information for AMT input shaft repair kits and the shim kit that is required for repair.
- 10213885The Deutronic DBL-1200 is an advanced battery maintainer/charger with the flexibility to be updated as products and repair methods evolve.
- 10213883ICUP/Google Built-In Diagnostic Operations
- 10213882Battery Charger/maintainer requirement
- 10212892Shipping and Handling of Volvo Lithium-ion 48V Mild Hybrid Battery to Global Battery Solutions (GBS)
- 10212891VIDA QR Scanner Mobile App
- 10205670XC90 Noise/Squeal from rear brakes
- 10205639Volvo Complimentary Factory schedualed maintenance
- 10203167Volvo Chassis 2008 And Up LED Headlight Conversion Programming Procedure
- 10202436New Software Products (SP) have been developed to convert a Care Key to a standard key.
- 10197371This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10188881Volvo?s Warranty Department tracks Retailer warranty spending by utilizing the Warranty Retailer Counseling Process (WRCP). The WRCP is used to gauge individual retailer performance on objective measures over time. By setting clear performance expectations and parameters and assisting retailers in focusing on individual processes and procedures, all retailers are provided with adequate tools to help achieve the ultimate goal of qualifying for self-authorization status.
- 10182494This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10182493This is a Service Manager Bulletin : Volvo Electric Vehicle Technical De-Energization Permit to Work Form
- 10181041Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10179681This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
- 10173760This is a Service Manager Bulletin: Service 2.0 Software & Total Upgrade Reminder
- 10172469Volvo Complimentary Factory Scheduled Maintenance 'FSM330' MY2013 and later. Factory Scheduled Maintenance up to the first 3 years or 36,000 miles (whichever comes first) as recommended in the Volvo Warranty and Maintenance Information booklet.
- 10172464This is a Service Journal: Coolant Filling Equipment Tool
- 10171688This is a Technical Journal: 4 Cylinder VEP engine: Castrol Edge Professional V 0W-20 Synthetic oil.
- 10171676Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10170147Service Manager Bulletin TITLE : Service Action Notification Re - Mails GROUP : NO : ISSUING DEPARTMENT : CAR MARKET : Product Safety & Compliance United States and Canada 00 325 REFERENCE BULLETINS : DATE : SMB00 - 323 and SMB00 - 323A YEAR MONTH DAY SERVICE SERVICE WARRANTY 2013 02 15 MANAGER WRITER ADMINISTRATOR Service Personnel : Read and initial Page 1 of 1 Volvo monitors completion rates for all service actions and will complete notification re - mails to vehicle owners when necessary . Listed below are the latest notification re - mails . Please refer to SMB 00 - 323 and SMB 00 - 323A for information on how and where to find the related Service Action documents in VRC2 and TIE . FEBRUARY RE - MAILS Action Description # of Re - Mails Service Campaign 236 Washer Reservoir Sensor Canada ? 295 Recall 129 Brake Vacuum Pump U.S . ? 3,430 Recall 245 Replace Fuel Lines U.S . ? 48 MARCH RE - MAILS Action Description # of Re - Mails Recall 246 Inspect P / S Return Hose U.S . ? 1,367 Recall 246 Inspect P / S Return Hose Canada ? 95 Recall 251 Inspect Underbody Coating Canada ? 54 Recall 255 TCM Software Upgrade U.S . ? 499 Recall 256 TPMS Warning Message U.S . ? 123 Please be prepared to accommodate vehicle owners that may contact you regarding these actions . ? Fixed Right ? First Time ? Produced in the USA and available as an electronic document . Hard copy documents are printed in USA on recycled paper containing a minimum of 50 % wastepaper and 10 % post - consumer waste . 2013 VOLVO CARS OF NORTH AMERICA , LLC
- 10169394This is a Technical Journal: Swapping control modules from vehicle to vehicle for diagnostics should be avoided. Swapping control modules may result in consequential damage to the swapped control module and in certain cases several other control modules in the vehicle. Swapping the Driver Information Module (DIM) is strictly forbidden as the DIM it is the main carrier of the odometer function, and will, in case of swapping, result in manipulated odometer value. Service: Please do NOT swap any control modules from vehicle to vehicle for testing, unless instructed to do so in a Vehicle Report by the Technical Helpdesk
- 10169393This is a Technical Journal: Swapping control modules from vehicle to vehicle for diagnostics should be avoided. Swapping control modules may result in consequential damage to the swapped control module and in certain cases several other control modules in the vehicle. Swapping the Driver Information Module (DIM) is strictly forbidden as the DIM it is the main carrier of the odometer function, and will, in case of swapping, result in manipulated odometer value. Service: Please do NOT swap any control modules from vehicle to vehicle for testing, unless instructed to do so in a Vehicle Report by the Technical Helpdesk
- 10169391Software Installation Policy changes.
- 10169389This is a Service Manager Bulletin: Technician Skillset Requirments
- 10169388This is a Technical Journal: This Journal is a guide for performing Software Downloads. Service: *See guide updated Oct. 12, 2016 for relevant P5/SPA Software Download information: P5_SPA_SW_Guide.pdf See VIDA Software tab for all other vehicles.The attached checklists can be used for restoring customer settings, where applicable.
- 10169036Mandatory Tool List bulletin: Volvo mandatory Special Tools are necessary for technicians to properly diagnose and repair Volvo cars. They are used in development of Volvo labor operations and repair methods, and promote safety and quality repairs in a timely manner. Tools are classified as mandatory because associated repairs and/or diagnostics cannot be completed properly without them.
- 10169030This is a Technical Journal: Oil in cooling system. New cleaning method developed.
- 10169022This is a Technical Journal: In case of complaint of Noise, some "tools" have been created to help you to do a better and more precise fault tracing
Every Volvo XC90 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.