2016 Chevrolet Express
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2016 Chevrolet Express. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2016 Chevrolet Express. Newest first.
General Motors LLC (GM) is recalling certain 2016-2019 Chevrolet Express and GMC Savana vehicles. One or both of the rear-quarter windows may be tempered glass instead of laminated glass. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 226, "Ejection Mitigation."
Risk and remedy
Risk
Tempered glass increases the risk of injury in the event of a side impact or rollover crash.
Remedy
GM will notify owners, and dealers will replace the tempered glass windows with laminated glass windows, as necessary, free of charge. The recall began July 5, 2019. Owners may contact GM customer service at 1-586-596-1733. GM's number for this recall is N192218960.
General Motors LLC (GM) is recalling certain 2016-2018 Chevrolet Express and GMC Sierra vehicles equipped with a single, manual, rear climate control module (CCM). If the temperature is set to maximum heat or the mode knob is set to maximum floor vent and an electrical short occurs, components within the CCM may overheat.
Risk and remedy
Risk
If the CCM overheats, there is an increased risk of a fire in the vehicle's headliner.
Remedy
GM will notify owners, and dealers will remove the electrical insulation from a wiring connector within the CCM to remove the fire risk, free of charge. The recall began November 6, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 18299.
General Motors LLC (GM) is recalling certain 2014-2017 Chevrolet Express and GMC Savana vehicles equipped with power windows. Liquid may leak into the driver's power window switch and cause corrosion, resulting in high electrical resistance.
Risk and remedy
Risk
High electrical resistance can increase the risk of a fire.
Remedy
GM will notify owners, and dealers will replace the driver side window switch, free of charge. The recall began August 10, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 18155.
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
General Motors LLC (GM) is recalling certain model year 2016-2017 Chevrolet Express manufactured September 25, 2015, to August 22, 2016, and 2016 GMC Savana cargo and cutaway vans manufactured January 28, 2016, to May 18, 2016. The affected vehicles were manufactured without an inside rearview mirror and with a right-hand convex exterior review mirror.…
Risk and remedy
Risk
If the driver does not have a clear unobstructed view to the back of the vehicle, it can increase the risk of a crash.
Remedy
GM will notify owners, and dealers will instal a right-hand flat rearview mirror, free of charge. The recall began on November 8, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 16036.
General Motors LLC (GM) is recalling certain model year 2014-2016 Chevrolet Express and GMC Savana incomplete vehicles equipped with a 159 inch wheel base manufactured August 2, 2013, to January 30, 2016. The affected vehicles were shipped to final stage manufacturers without a tire pressure monitoring system (TPMS). As such, these vehicles fail to comply…
Risk and remedy
Risk
Without a TPMS, the driver would not be alerted if one or more tires became under inflated. Driving with under inflated tires increases the risk of a crash.
Remedy
GM will notify owners, and dealers will install the hardware and software necessary to equip the vehicles with a TPMS, free of charge. The recall began on May 25, 2016. Owners may contact Chevrolet customer service at 1-800-222-1020, or GMC customer service at 1-800-462-8782. GM's number for this recall is 15819.
Owner complaints
15 complaints2 involved a fire
What owners report most
Latest complaints
- Engine · Power train
The contact owns a 2016 Chevrolet Express. The contact stated while driving 65 MPH, the “Service Engine” warning light flashed on and off. The contact stated that after arriving to the residence and shifting into reverse(R), the vehicle failed to respond as needed. The vehicle was turned off and…
The contact owns a 2016 Chevrolet Express. The contact stated while driving 65 MPH, the “Service Engine” warning light flashed on and off. The contact stated that after arriving to the residence and shifting into reverse(R), the vehicle failed to respond as needed. The vehicle was turned off and restarted and the contact was able to park the vehicle. The vehicle was later towed to the dealer to be diagnosed. The contact was informed that the Progressive Snapshot device had caused the failure. The vehicle was repaired, and the Snapshot device was removed; however, the failure persisted. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000.
- Forward collision avoidance › Automatic emergency braking · Service brakes
ABS Module Broken. Needs repair. No part available. Part Number 84055065 needed. Vehicle was on highway slowed on to onramp when ABS went off for no reason. Van Pulled to right drastically.
- Engine and engine cooling · Tires
LT245/75R16 The fist tire failure was rear driver's side which caused a code service stable trac- this caused the vehicle to lose power and engine to die. I made home at 20mph in yraffic.I spent $500 for diagnostic check and new tire. The tire is misshapen and alerts sensor that caused engine to…
LT245/75R16 The fist tire failure was rear driver's side which caused a code service stable trac- this caused the vehicle to lose power and engine to die. I made home at 20mph in yraffic.I spent $500 for diagnostic check and new tire. The tire is misshapen and alerts sensor that caused engine to lose power and ultimately die. With new tire the problem was solved. But then the rear passenger tire while on the freeway acted up and caused the van to shake and rattle violently. Drove home at lower speed . I replace that tire with the spare which is a different brand and the van ran fine. Checked the bad tire and it is higher on one side than the other. Checked front tires and there are flat spots and irregularities on both tires
- Service brakes · Unknown or other
I'd be driving down the street when my brakes would apply by them selves slowing my car down . after that my dash would bong and the ABS light would come on . I took it to my Chevy dealer and they replaced the brakes and said it was fixed . I pulled out of the dealers lot and was driving at 35MPH…
I'd be driving down the street when my brakes would apply by them selves slowing my car down . after that my dash would bong and the ABS light would come on . I took it to my Chevy dealer and they replaced the brakes and said it was fixed . I pulled out of the dealers lot and was driving at 35MPH when the brakes locked and a skidded to a stop . If I hadn;t been buckled in I would have gone thru the windshield . I held the gas pedal to the floor and returnd to the dealer at about 20 MPH and some salesman came running out and said my van was on fire .I got out of my van but I didn't see any fire but there was heavy smoke coming from around the brakes . THE cHEVY DEALER HAD MY VAN APPROXIMATELY 7 MONTHS AND SAID THEY REPAIRED IT TWICE MORE , bUT EVERYTIME i PICKED IT UP THE BRAKES WOULD GO ON A SHORT DISTANCE AWAY AND i WOULD HAVE TO TAKE IT BACK . I have been driving the car because the chevy dealer says they can't get the ABS Module to fix it and I can't drive more than a mile or so from home because the brakes apply themselves and I'm afraid the car will break down or catch on fire . I need a safe car to drive and the chevy dealer says they can't fix it because they can't get the part .
- Service brakes
I'd be driving down the street and the brakes would start applying themselves by themselves . I took the van to Ganly Chevrolet the first time and they did a brake job and said it was fixed . I drove it about a half mile and was doing about 35MPH when the brakes locked , if I wasn't buckled in I…
I'd be driving down the street and the brakes would start applying themselves by themselves . I took the van to Ganly Chevrolet the first time and they did a brake job and said it was fixed . I drove it about a half mile and was doing about 35MPH when the brakes locked , if I wasn't buckled in I probably would have gone through the window . I immediately took it back by putting the gas pedal to the floor . you could smell and see the brakes burning . later Ganly said I needed a Brake Module and kept the car After about 6months of having my Van . they finally admitted they couldn't get a Brake Module and they had been on back order for about a year and didn't know if they would ever get one Later they called me and said they found a loose wire and my van was fixed again . I picked the Van up again and while driving home the brakes started stopping me again and my dash board started boinging and my ABS light came on . To this day if I drive it more than a mile my brakes grab , my dash starts boinging , my van shakes and my ABS light comes on and I must atep on the gas to get where I have to go and all this has happened since I paid Ganly Chevrolet approximately $2500.00 for fixing my Van this started in July of 3021 and is still going on .
- Electrical system
Problem: power window wouldn't work, rear defroster would not work, vehicle would not start, vehicle would crank but not start. Car had to be towed. the relays were defective and were replaced. upon taking the relays apart , I found that they were rusted inside and the rust was flaking off. I…
Problem: power window wouldn't work, rear defroster would not work, vehicle would not start, vehicle would crank but not start. Car had to be towed. the relays were defective and were replaced. upon taking the relays apart , I found that they were rusted inside and the rust was flaking off. I contacted chevrolet and I was told the vehicle was out of warranty and it would not cover rusted parts.the representative also said that he had other complaints about the relays failing.there are ten of these relays in this vehicle and four have failed due to rust. There IS no way to test the remaining units for rust until they fail. This IS a real electrical safety issue.
- Engine
TL* the contact owns a 2016 chevrolet express. While traveling up a hill at approximately 45 mph, the vehicle started misfiring and hesitating. After depressing the accelerator pedal several times, the vehicle responded normally. The contact stated that the failures occurred since may of 2019. The…
TL* the contact owns a 2016 chevrolet express. While traveling up a hill at approximately 45 mph, the vehicle started misfiring and hesitating. After depressing the accelerator pedal several times, the vehicle responded normally. The contact stated that the failures occurred since may of 2019. The vehicle was taken to george kell motors inc (3808s van dyke rd, newport, ar 72112) four times and they replaced the timing belt, torque converter, fuel injectors, catalytic converter, and muffler; however, the vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
- Unknown or other
Front a/c switch to turn a/c off and on and also to go from dash vent to floor vents and defrost will not go to anything but front vents...
- Electrical system · Structure › Body
TL* the contact owns a 2016 chevrolet express. The contact stated that water was leaking from the driver's side visor connection. Water also leaked onto the contact and the floor. The instrument panel was also leaking. There were no warning indicators illuminated. The vehicle was taken to sawyer…
TL* the contact owns a 2016 chevrolet express. The contact stated that water was leaking from the driver's side visor connection. Water also leaked onto the contact and the floor. The instrument panel was also leaking. There were no warning indicators illuminated. The vehicle was taken to sawyer chevrolet (351 w bridge st, catskill, ny 12414, (518) 291-4586) where it was diagnosed that a new wi-fi antenna gasket needed to be installed. The vehicle was repaired, but failed again days later. The manufacturer was notified and did not assist. The failure mileage was 36,000.
- Electrical system
TL* the contact owns a 2016 chevrolet express. Upon starting the vehicle, the service theft deterrent system warning indicator illuminated. The vehicle was taken to hayward mitsubishi (25601 mission blvd, hayward, ca 94544, (510) 999-5999) and the contact was informed that the ignition key could be…
TL* the contact owns a 2016 chevrolet express. Upon starting the vehicle, the service theft deterrent system warning indicator illuminated. The vehicle was taken to hayward mitsubishi (25601 mission blvd, hayward, ca 94544, (510) 999-5999) and the contact was informed that the ignition key could be the cause of the failure. The vehicle was repaired, but the contact was unaware of the repairs that were completed. The contact stated that the failure recurred several days later. The vehicle was taken back to the dealer who again stated that the failure could be the ignition key; therefore, a new key should be made for the ignition. The manufacturer was not notified of the failures. The failure mileage was unknown.
- Suspension
Vehicle bounces when travelling on an uneven surface. I.e., concrete bridge or overpass. This condition IS more prevalent when travelling on the highway. This vehicle IS unsafe to operate and the manufacturer IS unwilling to remedy the problem, stating this IS a characteristic of the vehicle and…
Vehicle bounces when travelling on an uneven surface. I.e., concrete bridge or overpass. This condition IS more prevalent when travelling on the highway. This vehicle IS unsafe to operate and the manufacturer IS unwilling to remedy the problem, stating this IS a characteristic of the vehicle and they cannot fix it. In contrast we have two older chevrolet vans that do not exhibit this problem. The vehicle IS not presently in service as a result of this defect. Chevrolet had opened a complaint under the number 8-3011733484 for fire extinguisher & supply co.,inc. Their representative was pam saunders. I am the president of fire extinguisher & supply co.,inc. The owner of the van. The dealer, banner chevrolet, has made several unsuccessful attempts to remedy the problem but now says there IS nothing they can do since this IS a characteristic of the vehicle. The dealer has replaced the front and rear shocks and springs, also paid to have an additional leaf spring installed, all to no remedy. The last action, replacing the front springs, was done without my consent or knowledge and actually made the problem worse. Now, they refuse to do anything more. I have consulted an attorney but this has not produced much in the way of a remedy. So, we are currently paying insurance and a truck note on a vehicle we cannot use because I don't want to put my employees or myself at risk of a serious accident.
- Fuel system, gasoline
TL* the contact owns a 2016 chevrolet express. While the vehicle was being operated at 55 mph, the vehicle stalled and there was an abnormal fuel odor. The failure occurred without warning. Upon inspection, it was noticed that there was a fuel leak. The vehicle was towed to a tow truck lot. The…
TL* the contact owns a 2016 chevrolet express. While the vehicle was being operated at 55 mph, the vehicle stalled and there was an abnormal fuel odor. The failure occurred without warning. Upon inspection, it was noticed that there was a fuel leak. The vehicle was towed to a tow truck lot. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The failure mileage was approximately 1,000. updated 10/21/16*lj the consumer stated the fuel line separated, due to a missing retaining clip. Also, two brackets that were suppose to attach to the fuel line were missing. Updated 10/25/16. *Jb
- Seat belts
This complaint in regards to how general motors has confiscated my new car!! my recently purchased (and, paid for) chevy SS has been confiscated by gm due to gm's poorly worded recall. I have the title and keys to the vehicle but due to the recall that effects model years 2014-2016, gm has been…
This complaint in regards to how general motors has confiscated my new car!! my recently purchased (and, paid for) chevy SS has been confiscated by gm due to gm's poorly worded recall. I have the title and keys to the vehicle but due to the recall that effects model years 2014-2016, gm has been decided that they can not release the car to me until a part has been designed, manufactured, tested, and shipped to the dealers for installation on these models!! This could take months. In the meantime: my car IS sitting on the dealer's storage lot in villa park, illinois! Extremely frustrated by this situation!! the consumer received a notice to inspect the vehicle's seat belt, but the consumer was not permitted access to the vehicle. *Js
- Structure › Body
TL* the contact owns a 2016 chevrolet express. The contact stated that when the vehicle was parked on an incline and the sliding door was opened, there was no locking mechanism to prohibit the sliding door from closing independently. The contact stated that on several occasions the door closed…
TL* the contact owns a 2016 chevrolet express. The contact stated that when the vehicle was parked on an incline and the sliding door was opened, there was no locking mechanism to prohibit the sliding door from closing independently. The contact stated that on several occasions the door closed independently while an employee was making deliveries with the vehicle. The manufacturer was notified of the failure and the contact was informed by the general motors fleet coordinator that the vehicle was operating as intended. The approximate failure mileage was 300.
- Structure › Body › Door
TL* the contact owns a 2016 chevrolet express. While the vehicle was parked, the door closed without warning even when the vehicle was on an incline. The failure recurred four times. The vehicle was taken to the dealer where the contact was advised by the technician that the door was performing as designed. The manufacturer was notified of the failure. The approximate failure mileage was 2,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011420This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.
- 11011408This Preliminary information communicates direction to find information at www.gmupfitter.com for Police and Special Service Vehicles.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010576This service bulletin provides information on All hazmat parts being returned to the Warranty Parts Center (WPC) must be shipped using Central Transport. Hazardous materials should never be sent by air transportation to the WPC.
- 11010566This service bulletin provides frame coating repair information to correct a customer concern of wax coating on frame peeling, metal shows corrosion/rusting (U.S. and Canada Only).
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11010495This bulletin provides information on Warranty Administration Required Operating Procedures - 8 Points (U.S. Only).
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010488This Warranty Administration bulletin provides information on the Global Warranty Management (GWM) Warranty Parts Center (WPC) Parts Return Program.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008966This technical bulletin provides a procedure for the techs to replace the forward check ball and separator plate if found the cause of the customers concern of No Forward Gear When Shifting from Park to Drive and/or Reverse to Drive.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007718This service bulletin explains how to identify possible DEF system contamination.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
Every Chevrolet Express model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.