2002 Chevrolet Silverado 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Silverado 3500 › 2002
These records cover every 2002 Chevrolet Silverado 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2002 Chevrolet Silverado 3500. Newest first.
Certain replacement fuel filters, fram brand name p/n g3727, with date codes x52911 through x60801 sequentially or x600141 and a mexico country or origin marking on the fuel filter housing manufactured from october 18, 2005, through march 21, 2006, sold for use on the vehicles listed above and on certain school buses. (to see the school bus engine sizes…
Risk and remedy
Risk
This condition may cause an inadequate seal at the connection, potentially leading to a fuel leak. In the presence of an ignition source, a fire could occur.
Remedy
Honeywell will notify owners and replace the fuel filters free of charge. the recall began on october 18, 2006. owners may contact fram customer service at 1-800-890-2075 (option 1).
Vehicle description: certain pickup trucks equipped with 6.6L diesel engines fail to comply with requirements of fmvss no. 105, "hydraulic and electric brake systems." these vehicles have a brake system warning light in the instrument cluster that may not illuminate when the brake fluid IS low. In addition, when the brake fluid IS low, the vehicle may…
Risk and remedy
Risk
These conditions could result in reduced braking capability, which could lead to a crash.
Remedy
Dealers will change the location of a wire connection in the underhood bussed electrical center. owner notification began july 9, 2001. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact chevrolet at 1-800-222-1020 or GMC at 1-800-462-8782.
Owner complaints
50 complaints4 involved a crash
What owners report most
Latest complaints
- Fuel system, gasoline · Service brakes
2002 chevrolet silverado. consumer writes in regards to several fuel injector failures and oem uncoated carbon steel brake lines. *m the consumer stated gm withheld material facts concerning duramax LB7 diesel fuel injector failures in violation of missouri merchandising practices act at the time of sale and delivery. *Js
- Service brakes
When positioning my truck to hook up my 5TH wheel camper I lost my brakes. there was no warning of any kind and I wasn't sure until I got out and saw the puddle . even after moving the truck an losing more fluid there was still no warning. I hate to think if had hooked up and been down the highway when corroded metal lines blew out!
- Electrical system · Engine · Fuel system, diesel · Power train · Service brakes
While driving the vehicle just completely shuts off, I have replaced everything & 1 year later and 25,000 miles later & 5 accidents the vehicle still does it now it wont even start. this IS very dangerous and there should be a re-call on this I've read that this IS very common in this vehicle and…
While driving the vehicle just completely shuts off, I have replaced everything & 1 year later and 25,000 miles later & 5 accidents the vehicle still does it now it wont even start. this IS very dangerous and there should be a re-call on this I've read that this IS very common in this vehicle and there are various recalls on the wiring harness, transmission, fuel line, filter, headlights, towing package, brake system, brake lights, brake warning lights. everybody who IS experiencing this issue should file a complaint to resolve this issue. I almost lost my life many times and I lost alot of money on this vehicle gm should take this truck back that's for sure 2002 c3500 express / cutaway duramax diesel *tr
- Service brakes
TL* the contact owns a 2002 chevrolet c/k 3500. The contact stated that while driving 15 mph, he depressed the brake pedal but the vehicle continued traveling into the intersection until the vehicle stopped. The vehicle was taken to the dealer for inspection where they stated that the front brakes…
TL* the contact owns a 2002 chevrolet c/k 3500. The contact stated that while driving 15 mph, he depressed the brake pedal but the vehicle continued traveling into the intersection until the vehicle stopped. The vehicle was taken to the dealer for inspection where they stated that the front brakes needed to be replaced. The vehicle was repaired but the failure recurred four additional times. The manufacturer was notified of the failure. The failure mileage was 22,000. The vin was unavailable.
- Engine
TL* the contact owns a 2002 chevrolet silverado 3500. The contact stated while traveling various speeds, the vehicle suddenly stalled. The vehicle was taken to the dealer who stated that the crankshaft position sensor failed. The vehicle was being repaired. The manufacturer was contacted about the failure. The failure mileage was 500.
- Tires
I have had 2 of them fail on my work truck. Both had very low miles. Tires completely blew out.
- Service brakes
Brake line failure. Coming to stop light, brakes went out causing me to run the light almost causing major accident. This happened in feb 2013. had brake line repaired. in june 2013 same thing happened again / different brake line. need to replace all brake lines. *tr
- Service brakes
While stopping; brake pedal went to the floor and was barely able to stop vehicle. If I had been diving @ highway speed I would not have been able to stop and would have been in a bad accident. after getting out of vehicle, found brake fluid leaking on ground under vehicle that was coming from…
While stopping; brake pedal went to the floor and was barely able to stop vehicle. If I had been diving @ highway speed I would not have been able to stop and would have been in a bad accident. after getting out of vehicle, found brake fluid leaking on ground under vehicle that was coming from above left frame member just to rear of firewall @ location were brake lines all come together. There was a line of brake fluid on pavement the entire distance that I had been trying to stop. Brake lines appeared to be rusted thru also observed that fuel lines badly rusted also. I have since found out that this IS an ongoing problem with chevrolet trucks and that gm has made a kit to repair problem. this IS serious design flaw that gm should issue a recall and fix @ their expense. there should be an immediate safety recall to address the problem before someone get seriously injured or killed. *tr
- Service brakes
Brake failed coming into home's driveway which resulted in crash with minor damage. Inspection showed that the rear brake lines were completely rusted through. *tr
- Service brakes, hydraulic
TL* the contact owns a 2002 chevrolet c3500. The contact was driving approximatley 25 mph when the brakes were applied and the pedal went to the floorboard without the vehicle stopping. The contact was able to coast to the side of the road without a crash. The contact checked the master cylinder…
TL* the contact owns a 2002 chevrolet c3500. The contact was driving approximatley 25 mph when the brakes were applied and the pedal went to the floorboard without the vehicle stopping. The contact was able to coast to the side of the road without a crash. The contact checked the master cylinder and found that the brake fluid was depleted and he could see brake fluid leaking from under the vehicle. The failure was caused by a rupture of one of the master cylinder brake lines. The vehicle was not repaired. the failure mileage was 41,500.
- Service brakes, hydraulic · Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings
S10 appropriate handling -copy of a letter to the president re the dangers of rupturing brake lines on a 2002 chevrolet silverado 3500. *Tgw the consumer stated the vehicle needed front brake pads, rotors which were more rusted out than worn and one caliper. as the consumer was bleeding the air…
S10 appropriate handling -copy of a letter to the president re the dangers of rupturing brake lines on a 2002 chevrolet silverado 3500. *Tgw the consumer stated the vehicle needed front brake pads, rotors which were more rusted out than worn and one caliper. as the consumer was bleeding the air from the hydraulic circuit, he noticed brake fluid pouring out of three locations on the driver's side. The steel brake lines had ruptured on both hydraulic circuits due to the steel lines rusting out. the consumer replaced all of the steel lines, as some of the rust was hidden from view within plastic retainers. *Jb
- Tires
On sunday may the 15TH the walmart tle on bush river rd in columbia sc installed two front tires on a 2002 chevy 3500 van. They installed two p rated tires even though the vehicle calls for LT. They all so put 55psi in the tires when the tires are only rated for 44psi. The tires are not rated for this. Also there was no dot card given out. *tr
- Service brakes, hydraulic
Husband performed oil change on truck. truck IS driven infrequently, only used for towing my horse trailer, so oil IS only changed about once a year, and truck IS garage kept. when underneath truck, husband noticed that all brake lines feeding into the ABS unit are severely corroded and could…
Husband performed oil change on truck. truck IS driven infrequently, only used for towing my horse trailer, so oil IS only changed about once a year, and truck IS garage kept. when underneath truck, husband noticed that all brake lines feeding into the ABS unit are severely corroded and could fail at any time. based on condition of brake lines, husband (a mechanic) feels ABS unit IS probably full of rust as well. entire braking system may be compromised and full of rust. truck will not be safe to drive until brake lines are replaced, and potentially entire braking system IS overhauled. called dealership, they refused to do anything because the truck IS out of warranty. we have contacted chevrolet directly and are awaiting a return phone call. my husband has 30 and 40 year old cars at home that have cleaner original brake lines than our 10 year old truck does.
- Engine and engine cooling
Tl*the contact owns a 2002 chevrolet silverado 3500. The contact stated the vehicle would shut down without warning. There was no indication that the vehicle was shutting off, but the vehicle would start back up within a few minutes. The contact replaced the fuel filter and had the fuel system…
Tl*the contact owns a 2002 chevrolet silverado 3500. The contact stated the vehicle would shut down without warning. There was no indication that the vehicle was shutting off, but the vehicle would start back up within a few minutes. The contact replaced the fuel filter and had the fuel system checked, but none of the repairs corrected the failure. The contact found nhtsa campaign ID number: 01v521000 (engine and engine cooling), dealing with the crankshaft position sensor for the 2001 model year and indicated that the 2002 model year had the identical failure. the failure mileage was 34,000 and the current mileage was 35,000. updated 5/24/11 *cn the consumer stated he replaced the crankshaft position sensor at his expense. Updated 06/06/11
- Visibility › Glass, side/rear
Tl*the contact owns a 2002 chevrolet 3500 . The contact stated that the rear windows on both sides fell out on the road at different times. The dealer was not notified. The vehicle was not repaired. the contact stated that the windows were manufactured by c. R. Laurence company in houston texas. the current mileage was 30,000.
- Service brakes, hydraulic
Anti-lock braking system consistently engages when at slow-speed stopping (5-8 mph). Problem started at the 40,000 mile mark. Dealer informed that there IS a recall on the issue but my vin does not qualify. *Tr
- Engine and engine cooling › Engine
TL* the contact owns a 2002 chevrolet silverado 3500. The contact stated when at speeds of at least 60 mph sitting idle at a traffic stop, the vehicle would stall without warning. When the failure would occur, the vehicle would lose power steering and braking power as he would coast to the side of…
TL* the contact owns a 2002 chevrolet silverado 3500. The contact stated when at speeds of at least 60 mph sitting idle at a traffic stop, the vehicle would stall without warning. When the failure would occur, the vehicle would lose power steering and braking power as he would coast to the side of the roadway. The contact would be able to restart the vehicle and on occasion, it would take several attempts. The dealer was unable to duplicate the failure and the vehicle was not repaired. The manufacturer filed a claim for the contact but would not provide any immediate assistance. The failure mileage was 62,000 and the current mileage IS 69,976. the consumer stated since the report was filed, he had the crank sensor replaced and it eliminated the problem. Updated evoq 10/22/10
- Service brakes, hydraulic · Steering
Hydraulic:antilock during low-speed brake applications the brakes push back and don't not stop the truck the power steering also cuts out when this happens. *Tr
- Engine and engine cooling › Engine › Diesel · Fuel system, gasoline › Fuel injection system › Injectors
TL* the contact owns a 2002 chevrolet silverado 2500. The fuel injector that connects to the motor has failed. The vehicle dealer and manufacturer were notified. He was advised to that he would have to bear the expense of the repair. the failure mileage was 87,000. updated 2/17/10 *cn updated 02/22/10
- Service brakes, hydraulic
TL* the contact owns a 2002 chevrolet silverado 3500. The front brake sensor has failed because of corrosion. The vehicle was taken to the dealer and he was advised that since the warranty expired no assistance would be provided. the failure mileage was 135,000.
- Parking brake
Tl*the contact owns a 2002 chevrolet silverado 3500. the contact stated that the parking brake will not hold, which causes unintended vehicle movement. he took the vehicle to a local repair shop and the mechanic attempted to adjust the cables. immediately after the repair, the failure continued.…
Tl*the contact owns a 2002 chevrolet silverado 3500. the contact stated that the parking brake will not hold, which causes unintended vehicle movement. he took the vehicle to a local repair shop and the mechanic attempted to adjust the cables. immediately after the repair, the failure continued. the manufacturer stated that the vin was not included in nhtsa campaign ID number 05v161000 (parking brake); therefore, they would not assume any responsibility. the vehicle has not been repaired according to the recall. the failure mileage was 60,000 and current mileage was 71,500.
- Power train › Manual transmission
Flywheel rattles and vibrates. This IS second occurrence at 100,000 miles and was replaced by dealer the first time at 50,000 miles. *Tr
- Tires
Tl*the contact owns a 2002 chevrolet silverado 3500. the vehicle has goodyear wrangler sra tires, size 215/85/16 (na). while driving 70 mph on normal road conditions, the vehicle vibrated excessively. the contact pulled over to the side of the road and noticed that the front passenger side tire…
Tl*the contact owns a 2002 chevrolet silverado 3500. the vehicle has goodyear wrangler sra tires, size 215/85/16 (na). while driving 70 mph on normal road conditions, the vehicle vibrated excessively. the contact pulled over to the side of the road and noticed that the front passenger side tire was blistering on the sidewall. the tire has not been replaced for the defect. the manufacturer has been notified of the defective tire. the failure and current mileages were 87,000. updated 12/30/08 *cn the consumer stated goodyear replaced the tires. Updated 01/02/09. *Jb
- Engine and engine cooling
I have a 2002 silverado 3500 8.1 liter and the truck will just turn off with no notice while at highway speeds and also in traffic started at 60,000 miles gm will not take care of the problom also while driving the light for what gear you are in will go out and the truck will go in neutral or stop shifting all together. *tr
- Visibility › Windshield wiper/washer › Switch/wiring
Windshield wiper intermittent switch failure (2ND time since bought truck new in 2002). When switch to intermittent, wipers come on and stay on. *Tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Hydraulic pump failres
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these…
Gm IS conducting a recall on all subject vehicles build between may 1999 and october 14, 1999.significant changes were incorporated into production in early october 1999, and vehicles built after that date have lower warranty failure rates.the complaint and warranty data appear to support the effectiveness of these changes. Gm made additional changes in november 1999, february 2000, may 2001, and february 2004.odi will continue to monitor this problem and will take further action, if warranted, in the future.for further technical details see the attached engineering analysis report.
- Hydraulic pump shaft failures
The preliminary evaulation IS being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003…
The preliminary evaulation IS being upgraded.during the ea odi will limitits investigation to only those vehicles equipped with a hydro-boost system, which provides power assist to the braking and steering sytems.vaccuum brake booster vehicles are excluded.odi hasexpanded the scope of the ea to include model years2003 and 2004, asduring the pe, odi learned that the hydroboast pumps were modified in febraury 2004.therefore,odi has expanded the scope to include the additional model years.odi's IS concerned because thisisa sudden failure that affects two critical systems of the vehicle, brakes and steering, at the same time.the ability of the operator to handle the dual failures IS a concern. Further, these vehicles tend to be work vehicles, with some over 10,000 pounds gvwr and many equipped to pull large trailers.dual failures of heavily loaded vehicles and vehicles pulling trailers further increases the safety risk.odi plans to conduct testing to quantify the braking and steering performance degradation and the impact on safe vehicle control, when a hydroboast pump fails.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11006621Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). The updating of modules is completed in parallel instead of the technician needing to update one module at a time. This allows a more streamlined approach for dealers and customers.
- 11006421GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. This bulletin advises the dealers to be more careful not to damage the transmissions during removal and to package the core properly for return.
- 11004761This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 11004557This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 11002312This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
- 10252735This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
- 10252163XM Audio Traffic And Travel Link Availability And Operation.
- 10251890This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
- 10251887This bulletin advises the technician of possible location of an internal coolant leak from a specific cylinder head and location.
- 10250775This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
- 1025004605500 ignition distributor system corrosion inspect / replace
- 10249980This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Diagnostic Kit to effectively diagnosis vehicles. Technician should drive the vehicle will using the Pico Oscilloscope to record data. After the data is recorded it should be reviewed to determine the root cause of the concern. If a repair attempt made the concern better but not eliminated or had no affect at all, and are requesting assistance from General Motors Technical Assistance Center record another Pico file and save it to the computer. After the new Pico Oscilloscope data has been saved email the data to General Motors Technical Assistance Center in the subject line include ?Vibration? ?Business Associate Code? and the last 8 of the Vehicle Identification Number.
- 10249590This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
- 10249579This PI bulletin advises the technician on the proper way to install the pistons in an engine.
- 10249011This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
- 10248444Vehicle Recalls
- 10247780This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 10247681Information On Requests To Add OnStar Bluetooth Option.
- 10247552This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 10246952Programming And Activation Of Replacement OnStar Modules.
- 10246951Programming And Activation Of Replacement OnStar Modules.
- 10246647Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246646Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246645Pre-Formed and Pre-Flared Hydraulic Brake Pipe Kits Now Available for Service
- 10246631Expanded Availability for Remanufacture and Return (R&R) Electronic Control Modules
- 10246624Car and Truck Fix it Right the First Time Issues
- 10246499Duramax Diesel Glow Plugs Difficult to Install Due to Carbon Buildup - New Glow Plug Bore Reamer Available
- 10245951Canadian Customers Unable To Place Calls And Turn By Turn Inoperative In The United States.
- 10245950Canadian Customers Unable To Place Calls In The United States
- 10244274This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10244201This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
- 10242843The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
- 10242262This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 10242252This technical bulletin provides information and a solution to a condition of Brake Pedal Moves or Self Applies at Full Turns.
- 10240344This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 10236164This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
- 10235802This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 10235799This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
- 10234141This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
Every Chevrolet Silverado 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.