2014 Chevrolet Silverado 3500
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chevrolet › Silverado 3500 › 2014
These records cover every 2014 Chevrolet Silverado 3500. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2014 Chevrolet Silverado 3500. Newest first.
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants, resulting in serious injury or death.
Remedy
GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
General Motors LLC (GM) is recalling certain 2011-2015 Chevrolet Silverado 3500 and GMC Sierra 3500 trucks equipped with dual fuel tanks. The low fuel level sensor for the front tank may stick causing the rear tank to overfill the front tank.
Risk and remedy
Risk
If the front tank overfills, the excess pressure may cause the front tank to expand and contact the driveshaft, possibly resulting in a hole in the tank. The hole will leak fuel, which in the presence of an ignition source, can increase the risk of a fire.
Remedy
GM has notified owners, and dealers will replace the rear tank fuel pump or update the fuel-level sensor software, as well as inspect the front tank, replacing it as necessary, free of charge. The recall began December 11, 2017. Owners may contact GM customer service for Chevrolet 1-800-222-1020 or for GMC customer service at 1-800-462-8782. GM's number for this recall is 17399.
Owner complaints
10 complaints1 involved a crash1 involved a fire1 injuries
What owners report most
Latest complaints
- Air bags
Takata recall. The contact owns a 2014 Chevrolet Silverado 3500. The contact received notification of NHTSA campaign number 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available.…
Takata recall. The contact owns a 2014 Chevrolet Silverado 3500. The contact received notification of NHTSA campaign number 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
- Electrical system
Vehicle parked at my home, stared remotely to defrost. Upon entering smelled slight smoke smell. Noticed right side of rear sliding window had shattered.checked on line for possible issues, recall in canada. Also found program n192265660 from g.m.. Servicing dealer contacted gm, they won't do…
Vehicle parked at my home, stared remotely to defrost. Upon entering smelled slight smoke smell. Noticed right side of rear sliding window had shattered.checked on line for possible issues, recall in canada. Also found program n192265660 from g.m.. Servicing dealer contacted gm, they won't do anything about issue. Luckily no one was in rear seat where they probably would have been hit with shattered glass. Appears electrical issue caused glass to shatter.
- Fuel/propulsion system
The 2014 chevy silverado 3500hd duramax diesel comes equipp ed with the bosch CP4 injection fuel pump. This pump IS prone to failure at anytime mileage wise. The pump was used in european diesel engines with success since their fuel has a higher content of lubricity. Due to the ultra-low sulfur…
The 2014 chevy silverado 3500hd duramax diesel comes equipp ed with the bosch CP4 injection fuel pump. This pump IS prone to failure at anytime mileage wise. The pump was used in european diesel engines with success since their fuel has a higher content of lubricity. Due to the ultra-low sulfur fuel mandated for us diesel engines this pump has a history of catastrophic results when used in the 2011-2016 duramax 6.6L chevy engines.metal to metal wear causes small metal fragments to enter the fuel system thereby causing engine failure. This event can happen without warning. If the engine has stopped while in motion this presents an accident waiting to happen. My concern IS that I tow a 14000lb rv 5TH wheel trailer with my truck. How can it be stopped safely with out the engine providing power to the braking system?. This engine IS very popular among rv'ers, boaters, flatbed haulers etc; basically anyone moving a heavy load down the highway.if this incident happens when the vehicle IS out of warranty the repairs can cost $8 to 12K. Many websites contain information about the CP4 failure. My son had 2 such vehicles in a small trucking fleet costing him over $20K to repair. I feel general motors should issue a recall or provide owners of this vintage truck additional coverage. This pump was also used by ford & dodge in the mid 2012-2014 with the same results. The may 2019 issue of "trailer life" magazine contains an article about the bosch CP4 on pages 77-81. to date my vehicle has not had this problem yet. My sons trucks blew up in july 2017
- Fuel/propulsion system
The fuel transfer pump, which moves fuel from the rear tank to the front tank has malfunctioned. This has caused the fuel gauge to read inaccurately, causing engine to stop running, has illuminated the service engine light multiple times, displaying code p2068 and p0463. Vehicle can run out of…
The fuel transfer pump, which moves fuel from the rear tank to the front tank has malfunctioned. This has caused the fuel gauge to read inaccurately, causing engine to stop running, has illuminated the service engine light multiple times, displaying code p2068 and p0463. Vehicle can run out of fuel unexpectedly, due to gauge showing more fuel than IS available. This has caused the engine to stall unexpectedly. this problem IS exactly as described in recall document 13421 from gm, however, the vin number of my vehicle IS not included in the recall. I had an independent auto repair shop verify the cause of the service engine light codes, and their findings are consistent with mine. The vehicle has 98,000 mile. I am the original owner. I have spoke with gm customer service department, who IS looking in to this, however has not yet responded to my complaint. I am awaiting their response in the next 24 hrs. thank you.
- Unknown or other
Dashboard cracks near airbag and on defroster panel
- Steering
When turning the power steering will sometimes fail for a second or more,
- Steering
Steering gets very hard to turn (like when the engine if off) when vehicle IS in motion and has happened on multiple occasions over the past year or more. when it's happened it's been difficult to control the vehicle and the dealership I take it to doesn't think it's something chevrolet IS going…
Steering gets very hard to turn (like when the engine if off) when vehicle IS in motion and has happened on multiple occasions over the past year or more. when it's happened it's been difficult to control the vehicle and the dealership I take it to doesn't think it's something chevrolet IS going to resolve under warranty since they have not been able to repeat the problem themselves at their shop. I worry that it will come up at an inopportune time causing a possible accident.
- Air bags
TL* the contact owned a 2014 chevrolet silverado 3500. While driving approximately 60 mph, the contact fell asleep and crashed into a guardrail and a couple of trees. The air bags failed to deploy. The contact sustained injuries to the left leg, right eye, and trauma to the head, which required…
TL* the contact owned a 2014 chevrolet silverado 3500. While driving approximately 60 mph, the contact fell asleep and crashed into a guardrail and a couple of trees. The air bags failed to deploy. The contact sustained injuries to the left leg, right eye, and trauma to the head, which required medical attention. A police report was filed. The vehicle was towed to an auto shop. The contact called brenengen chevrolet (608-786-0400, 990 WI-16, west salem, wi 54669) where it was confirmed that no recalls were associated with the vin. The vehicle was not diagnosed or repaired. The vehicle was destroyed. The manufacturer was notified of the failure and the contact was offered a fee. No further assistance was offered. The approximate failure mileage was 19,000.
- Fuel/propulsion system
TL* the contact owns a 2014 chevrolet silverado 3500. While driving 65 mph, the speedometer decelerated to 1 mph without warning. The vehicle was towed to a dealer where it was diagnosed that the high pressure fuel pump failed and caused the metal shavings to clog the fuel system. The manufacturer…
TL* the contact owns a 2014 chevrolet silverado 3500. While driving 65 mph, the speedometer decelerated to 1 mph without warning. The vehicle was towed to a dealer where it was diagnosed that the high pressure fuel pump failed and caused the metal shavings to clog the fuel system. The manufacturer was made aware of the failure and stated that there was a tsb in reference to the failure. The tsb number was unavailable. The failure mileage was approximately 196,000.
- Engine
Tl*the contact owns a 2014 chevrolet silverado 3500. the contact stated that while driving at approximately 65 mph, there was smoke coming from the hood and there was a chemical odor inside the vehicle. The contact mentioned that the exhaust fluid contained ammonia. The failure recurred on…
Tl*the contact owns a 2014 chevrolet silverado 3500. the contact stated that while driving at approximately 65 mph, there was smoke coming from the hood and there was a chemical odor inside the vehicle. The contact mentioned that the exhaust fluid contained ammonia. The failure recurred on multiple occasions. the vehicle was taken to a dealer where it was diagnosed that diesel exhaust fluid was leaking due to a gasket failure. the vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 18,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011989This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid.
- 11011900This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
- 11011805This Preliminary information communicates a GM part number forreflective high temperature heat or insulating tape when repairing wiring harnesses.
- 11011782This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking tension or probing the .64 series terminals. The test probe terminal has been released in the terminal repair kit (J-38125-620H) located in Lear Tray 7 part number 963716-2. There are 5 terminated leads in a package part number is 13505346, which can be ordered through your normal General Motors Customer Care and Aftersales parts channel.
- 11011709This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
- 11011704This informational bulletin provides technicians and dealership personnel with spray-in bed liner general information and repair procedures.
- 11011444This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
- 11011205This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
- 11011119This Preliminary information communicates to dealers GM is working on a solution for outdated Apps
- 11010546This informational bulletin provides technicians and dealership personnel with spray-in bed liner general information and repair procedures.
- 11010545This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
- 11010544This service bulletin explains how to measure for oil consumption and possible reasons for loss of oil.
- 11010491This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
- 11010490This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
- 11010421This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
- 11009764This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
- 11009756This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
- 11009532This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009531This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
- 11009170This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus.
- 11009156This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving website address and step by step instructions to complete the update.
- 11009118This Preliminary information communicates information on adding RPO UF3 Fast Idle to a vehicle.
- 11009088This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. This is a slight movement that is more often seen visually, rather than felt, when viewed from the outside and using the auto-start feature, if equipped.
- 11009039This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
- 11009037This service bulletin provides information on Enhancing Field Product Reports with Digital Pictures.
- 11009031This informational bulletin provides information on Steering Bump or Clunk Noise on Rough Roads or Potholes.
- 11008986This Preliminary information communicatesdirection and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC.
- 11008956This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
- 11008906This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
- 11008898The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
- 11007936This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007935This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
- 11007744This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007743This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have high and low pressures, outside temperature, humidity, and vent temperature.
- 11007721This service bulletin provides information on AGM batteries that require less frequent charging in storage.
- 11007208This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. General Motors will only support a tire calibration for tires that have been sized, tested and designed for the vehicle in question and its applications. Technician should not use the information that is provided by the antilock braking system tire size selection.
- 11007196This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- 11007155This informational bulletin advises the technician that the engine and related parts will be debited if found that the tech did not properly prepare the engine block from dirt and debris in bolt holes or if found that the block was damaged by the tech.
- 11007121This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
- 11007116This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
Every Chevrolet Silverado 3500 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.