2016 Freightliner Cascadia
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Freightliner › Cascadia › 2016
These records cover every 2016 Freightliner Cascadia. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
12 recalls name the 2016 Freightliner Cascadia. Newest first.
Daimler Trucks North America LLC (DTNA) is recalling certain 2006-2020 Freightliner Columbia, 2006-2021 Freightliner Business Class M2, 2007-2020 Freightliner Coronado, 2014-2021 Freightliner 122 SD, 2007 Sterling A 9500, 2006 Freightliner Argosy, 2006-2007 Sterling AT9500, 2008-2021 Freightliner Cascadia, 2006-2008 Freightliner Classic, 2006-2011…
Risk and remedy
Risk
The vehicle's rearward visibility may be reduced, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and reposition the reflective tape to ensure that it is completely visible, as necessary, free of charge. The recall began May 29, 2020. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL848.
Daimler Trucks North America LLC (DTNA) is recalling certain 2004-2019 Freightliner 108SD, 114SD, 122SD, Cascadia, Columbia, Classic, FL80, FLD 120SD, Business Class M2, Western Star 4700, 4900, 6900, Sterling Acterra, L7500, LT7500, L8500, LT8500, L9500, and LT9500 vehicles. The vehicles may have an insufficient service brake air reservoir capacity. As…
Risk and remedy
Risk
An insufficient air reservoir volume may reduce brake effectiveness, increasing the risk of crash.
Remedy
DTNA will notify owners, and dealers will add air reservoir capacity to the affected vehicles. Owner letters were mailed on November 29, 2021. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-815.
Daimler Trucks North America LLC (DTNA) is recalling certain 2013-2016 Freightliner Cascadia vehicles equipped with Hendrickson 5" drop axles. In certain front axle, brake lining, and brake spider combinations, braking may cause high vibrations, resulting in early failure of the tie-rod tube.
Risk and remedy
Risk
A tie-rod failure would cause a disconnect between the front wheels, resulting in a loss of steering ability, thereby increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the stamped brake spiders and the tie-rod, free of charge. The recall began April 12, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-807.
Daimler Trucks North America LLC (DTNA) is recalling certain 2002-2017 Freightliner Cascadia, Century Class, Columbia and Coronado trucks and Western Star 4700, 4900, 5700, 5900 and 6900 trucks. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers that may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.
Remedy
DTNA will notify owners, and instruct them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began on April 11, 2018. Owners may contact DTNA customer service at 1-800-547-0712, or contact Kidde customer service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. DTNA's number for this recall is FL-759.
Daimler Trucks North America, LLC (DTNA) is recalling certain 2008-2018 Freightliner Cascadia, Western Star 4700, 4900, 5700, and 6900 trucks. After hard brake applications, the brake light pressure switch may not activate the brake lights with a light application of the brake pedal.
Risk and remedy
Risk
If the brake lights fail to illuminate, there would not be a signal to other motorists that the vehicle is slowing, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will repair the vehicles, free of charge. Daimler issued interim notifications to owners on January 22, 2018. The recall began on May 9, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-756.
Daimler Trucks North America LLC (DTNA) is recalling certain 2016 Western Star 4900 and Freightliner Cascadia vehicles, equipped with certain Spicer D-Series and E-Series steer axles. The castellated nut on the steer axles may not be properly torqued, allowing the tie rod to loosen.
Risk and remedy
Risk
If the tie rod loosens, it may disconnect from the steering knuckle, causing a complete loss of steering and increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect the torque of the castellated nut and tie rod, tightening it as necessary. If the tie rod stud and knuckle on units cannot be sufficiently torqued, the dealer will replace the knuckle and tie rod end assembly, free of charge. DTNA issued an interim to owners on December 4, 2017. The recall began on March 7, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-751.
Daimler Trucks North America, LLC. (DTNA) is recalling certain model year 2013-2017 Freightliner Cascadia vehicles manufactured September 24, 2012, to May 27, 2015 and equipped with compressed natural gas (CNG) engines. The affected vehicles have a Power Distribution Module (PDM) that is mounted near the CNG fuel tank. Due to its location, the PDM may be…
Risk and remedy
Risk
If the PDM short circuits, there would be an increased risk of a fire, especially if the nearby CNG tank leaks.
Remedy
DTNA will notify owners, and dealers will relocate the PDM, free of charge. An interim notice was mailed to owners on November 7, 2016. The recall began on March 3, 2017. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-721.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2014-2017 Freightliner M2 Business Class, 108 SD, 114 SD, Cascadia, Coronado, Western Star 4700, 4800, and 5700 XE trucks manufactured March 15, 2013, to July 29, 2016 and equipped with Conmet aluminum non-high capacity hubs. These vehicles specify a front axle weight limit that may be…
Risk and remedy
Risk
If a wheel separates from the axle, there would be an increased risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the front axle hubs, free of charge. The recall began during November 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-718.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2015-2016 Freightliner Cascadia trucks manufactured from March 24, 2014, through November 9, 2015. The affected vehicles are equipped with Bergstrom Parksmart HVAC auxiliary units. On these units, there may be inadequate contact between the electrical connector on the compressor and…
Risk and remedy
Risk
The overheated connection can increase the risk of a fire.
Remedy
DTNA will notify owners, and dealers will replace the connector caps. Additionally, dealers will replace the harnesses if there is evidence of heat discoloration. These repairs will be performed free of charge. The recall began on May 12, 2016. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's recall number for this campaign is FL-703.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, and 122SD, Western Star 4700 and 4900, Thomas Built Buses Saf-T-Liner C2, and Freightliner MT55 vehicles manufactured August 7, 2015, to August 26, 2015. The affected vehicles are equipped with certain Cummins ISB6.7, ISL9…
Risk and remedy
Risk
An engine that stalls without warning increases the risk of a crash.
Remedy
DTNA will notify owners, and dealers will replace the ECM free of charge. The recall began on October 22, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-690.
Daimler Trucks North America, LLC (DTNA) is recalling certain model year 2015-2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, and Western Star 4700 trucks manufactured January 4, 2015, to April 24, 2015, and equipped with Eaton Fuller FR 10-speed manual transmissions. In the affected vehicles, when the transmission shift lever is moved from…
Risk and remedy
Risk
Even though the transmission has been shifted out of reverse into neutral, the vehicle may unexpectedly move backwards, increasing the risk of a crash.
Remedy
DTNA will notify owners, and dealers will inspect and repair the affected transmissions if necessary, free of charge. The recall began on November 24, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-693.
Daimler Trucks North America LLC (DTNA) is recalling certain model year 2016 Freightliner Cascadia, Business Class M2, 108SD, 114SD, 122SD, Coronado Glider, and Columbia Glider vehicles manufactured June 29, 2015, to September 7, 2015. In the affected vehicles, the steering arm bolts may not be properly tightened.
Risk and remedy
Risk
If the steering arm bolts are not properly tightened, the steering arm may separate from the knuckle causing a loss of steering and increasing the risk of a crash.
Remedy
DTNA will notify owners, and Daimler Trucks North America or Detroit Diesel authorized service facilities will inspect the steering arm bolts, tightening them as necessary, free of charge. The recall began on November 12, 2015. Owners may contact DTNA customer service at 1-800-745-8000. DTNA's number for this recall is FL-691.
Owner complaints
12 complaints1 involved a crash3 involved a fire1 injuries
What owners report most
Latest complaints
- Unknown or other
There is a defect on the Freightliner Cascadia Oil Pump Manifold aka Oil Pickup Tube which causes engine failure and will go out without warning
- Engine · Fuel/propulsion system
Injector cup started leaking damaging injectors and causing cross contamination between fuel and coolant. This is a know problem for the isx and cummins should pay for the repair
- Equipment · Service brakes, air › Drum › S-cam
The contact owns a 2016 Freightliner Cascadia. The contact stated that while a driver was attempting to exit parking lot, the S-Cam 2 and S-Cam support bracket independently detached. No warning light was illuminated. A local independent mechanic arrived on scene to inspect the vehicle and it was…
The contact owns a 2016 Freightliner Cascadia. The contact stated that while a driver was attempting to exit parking lot, the S-Cam 2 and S-Cam support bracket independently detached. No warning light was illuminated. A local independent mechanic arrived on scene to inspect the vehicle and it was determined that the S-Cam bracket and S-Cam mount needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 22V338000 (Equipment) however, the VIN was not included. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 700,000.
- Engine
The contact owns a 2016 Freightliner Cascadia. The contact stated that while her worker was driving at various speeds, the vehicle lost motive power and stalled. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was then towed to a local dealer, where it was…
The contact owns a 2016 Freightliner Cascadia. The contact stated that while her worker was driving at various speeds, the vehicle lost motive power and stalled. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was then towed to a local dealer, where it was diagnosed that the engine control module (ECM), engine, and an unknown fuse needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 600,000.
- Forward collision avoidance › Warnings · Steering
______________________________________________________________________________ Last October 2021 I bought truck Freightliner Cascadia 2016. Vin # [XXX]. Mileage: 477400. Last my trip I made in May 2022 from Nogales, AZ to Boise, ID When I approaching Ely, NV about 5-8 miles I drive down from the…
______________________________________________________________________________ Last October 2021 I bought truck Freightliner Cascadia 2016. Vin # [XXX]. Mileage: 477400. Last my trip I made in May 2022 from Nogales, AZ to Boise, ID When I approaching Ely, NV about 5-8 miles I drive down from the mountain hill . I used speed 25-30 MPH, suddenly my steering wheel was locked and did not made right turn. I used hardly brake because my truck was out of control and pulled forward shoulder out of highway. Only because I hardly used brake I save my lives. When I stopped before roll over from highway I lightly make right turn steering wheel and left turn steering wheel was unlocked. When I reach Loves truck Stop in Ely, NV it is repeated 3 times. I just lightly made right turn steering wheel and left turn wheel unlocked again. Now I want to inform You Freightliner Cascadia 2016 is very danger truck to use on road in the USA. Inventors from freightliner must recall this truck and fined out mistakes in steering Column Why steering Column? Because from 2004 I used Volvo 780. Now my Volvo truck pass 2 000 000. ( two million miles) About after 950 000 I fined out power steering pump not working correctly. When I used steering wheel on low RPM , steering wheel unable made right or left, but when I increase RPM it worked correctly. I install new steering pump and forgot for this problem. In my case on low RPM Freightliner steering Wheel working good, and it happened because something wrong with steering column. In Ely, NV I made exchanged steering oil. After exchanged steering Oil I safety reached Boise, ID. In my Volvo truck I exchanged steering oil about 11-12 times just when my steering wheel worked tight on low RPM I checked Steering Oil filter and Chengde Oil, and Volvo steering wheel never locked steering wheel like on Freightliner Cascadia. I send N INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
- Electrical system
Truck was parked for about 5-6 hours on yard and randomly catching fire and burns up , see similar year make and model had similar things happen and was recalled my truck was manufactured in the time period of the other recalls but I didn’t get a letter please advise
- Electrical system · Engine · Structure › Body
I am a fire investigator with onondaga county ny recently I had two separate fires in similar vehicles (see nhtsa compliant # 11390543) both origin and cause investigations revealed a malfunction/failure in what has been described to me as a power distribution modular (pdm) both vehicles were…
I am a fire investigator with onondaga county ny recently I had two separate fires in similar vehicles (see nhtsa compliant # 11390543) both origin and cause investigations revealed a malfunction/failure in what has been described to me as a power distribution modular (pdm) both vehicles were totally destroyed by the resulting fire. both vehicles were parked and not running at the time of event.*dt*jb*jb*jb*jb consumer believes the melting snow which entered the electric components was contributing factor that caused the fire.*jb
- Electrical system · Engine · Structure › Body
I am a fire investigator with onondaga county fire investigation unit. recently I had two fires with similar vehicles both were 2016 freightliners cascadia 125 both were parked and not running at the time of the fire events. both origin and cause investigations appeared to reveal a…
I am a fire investigator with onondaga county fire investigation unit. recently I had two fires with similar vehicles both were 2016 freightliners cascadia 125 both were parked and not running at the time of the fire events. both origin and cause investigations appeared to reveal a failure/malfunction at the what has been described to me as being the power distribution modular (pdm). both resulted in the vehicles being destroyed by fire.*dt*jb*jb*jb*jb*jb
- Visibility/wiper
In 01/2019 the arm from motor to wiper linkage failed and wipers stopped during a snow storm on I-79, outside of pittsburg, pa. Was able to safely get to an exit off ramp to park and investigate the issue. Replaced the motor and linkage as recommended to remedy the problem. Now 11 months later…
In 01/2019 the arm from motor to wiper linkage failed and wipers stopped during a snow storm on I-79, outside of pittsburg, pa. Was able to safely get to an exit off ramp to park and investigate the issue. Replaced the motor and linkage as recommended to remedy the problem. Now 11 months later, wipers stop completely for no reason at all. When I turn the wipers back off, then back on, still nothing. Immediately I pull vehicle to shoulder to investigate, but could find nothing wrong. I restart vehicle and to my surprise the wipers begin to work. This has happened twice in two weeks, both times in heavy rain. Once on new york thruway heading south just north of the mahwah rest area and then on I-87, northway at exit 4. Both times I was able to successfully correct the issue by turning off the truck for a few minutes then restarting. The wipers began working again after that. Very fortunate to be able to move vehicle to shoulder to investigate both times. Wipers are very important to the safe operation of a vehicle and should be taken seriously. The motor and linkage doesn't even have a year from the time it was installed. Everything looks good on linkage, nothing binding or catching, also fuses are good. All wiring good as well. thank you
- Air bags · Steering
TL* the contact owns a 2016 freightliner cascadia. While driving, the contact heard a loud boom noise but could not determine the location of the noise. The contact stated that the vehicle independently drifted to the left and then independently drifted to the right. As a result, the contact lost…
TL* the contact owns a 2016 freightliner cascadia. While driving, the contact heard a loud boom noise but could not determine the location of the noise. The contact stated that the vehicle independently drifted to the left and then independently drifted to the right. As a result, the contact lost control of the steering wheel. The vehicle slammed into a guardrail and bounced into a wall, which damaged the front driver's side. There were no warning indicators illuminated. The air bags failed to deploy. The contact sustained a head injury and body aches, which required medical attention. A police report was filed. The vehicle was towed to an impound. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact referenced nhtsa campaign number: 15v613000 (steering). The manufacturer was notified of the failure and stated that the vehicle was not included in a recall. The approximate failure mileage was 100,000. updated 09/07/17*lj *cn
- Power train · Steering · Unknown or other
Multiple vehicle recalls that have costed me thousands from excessive operating cost , and have been endangering my life since the day I bought my tractor:-(
- Unknown or other
Jake brake handle falls from off position to on position over bumps. on rt 81 north cruise set at 60 hit bump make went full on threw me against seatbelt. Thankfully dry road
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- SAM Cab Water Intrusion
On August 31, 2020, the Office of Defects Investigation (ODI) opened a recall query, RQ20001, to investigate the allegations of water intrusion into the truck cab signal-detect and activation module (SAM cab).The investigation further evaluated the effectiveness of the original recall remedy, and the installation of…
On August 31, 2020, the Office of Defects Investigation (ODI) opened a recall query, RQ20001, to investigate the allegations of water intrusion into the truck cab signal-detect and activation module (SAM cab).The investigation further evaluated the effectiveness of the original recall remedy, and the installation of an updated drip shield as it relates to continual water intrusion resulting in the loss of electrical functions and potential fire.The potential hazard was the increased risk of a crash and injury in certain model year (MY) 2007-2021 Freightliner Cascadia P3 vehicles manufactured by Daimler Trucks North America (DTNA). ODI sent DTNA an information request (IR) letter on September 29, 2020.DTNA's November 20, 2020, IR response detailed how the company had implemented various improvements through recall 09V024 and multiple technical service bulletins (TSBs) to mitigate water intrusion.The effectiveness of new windshield seals and revisions to the drip shield is evident by the downward trend in claims rate from an average high of 7.64% in the beginning product life of Cascadia P3 (MYs 2007-2009), to 1.79% average for MYs 2011-2018, and down to 0.49% towards the end of the Cascadia P3 production.Moreover, the data shows that most failures occurred within the first three years of service with a significant downward trend thereafter. In view of the current overall low failure rate, the nature of early-life failure, and failure rate trending downward since model year 2017, this Recall Query (RQ) is closed. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Intermittent Loss of Power Steering Assist
On May 1, 2020, the Office of Defects Investigation (ODI) opened PE20006 to investigate complaints of intermittent loss of power steering assist in Daimler Truck North America (DTNA), Volvo Trucks of North America (Volvo) and PACCAR vehicles equipped with a ZF/TRW (TRW) THP60 steering gear. The investigation focused…
On May 1, 2020, the Office of Defects Investigation (ODI) opened PE20006 to investigate complaints of intermittent loss of power steering assist in Daimler Truck North America (DTNA), Volvo Trucks of North America (Volvo) and PACCAR vehicles equipped with a ZF/TRW (TRW) THP60 steering gear. The investigation focused on 2010-2020 DTNA Freightliner Cascadia, M2 and WST; Volvo VN, VAH and VHD and PACCAR 337, 365, 389, 567, 579 model vehicles.Field reports and interviews with fleet drivers allege that high power steering fluid temperatures could result in internal seal and bearing failures causing pressure fluctuation, affecting left and right-hand turns. The inability of the driver to steer the vehicle as intended can increase the risk of a crash and injury. ODI analyzed data provided by TRW, DTNA, Volvo, and PACCAR in response to individual information request letters.ODI found that most failures occurred within the first two years and/or 50,000 miles of service. The claim rate decreased with time and miles in service and remained less than 0.5%. ODI normalized data from each of the manufacturers and determined that there was not a substantial difference in the failures.Additionally, TRW improved a seal in the steering gear in December 2015.Trucks built on or after 2016 (as 2017 and newer model years) show a decreasing trend of failures. In view of the overall low failure rate, the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this Preliminary Evaluation (PE) is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- PNDB Electrical Power Distribution
On April 23, 2018, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE18-004) to investigate certain alleged defects affecting the Powernet Distribution Box (PNDB) and associated wiring on certain model year (MY) 2011-2016 Freightliner Cascadia (P3 platform) truck tractors that may result…
On April 23, 2018, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE18-004) to investigate certain alleged defects affecting the Powernet Distribution Box (PNDB) and associated wiring on certain model year (MY) 2011-2016 Freightliner Cascadia (P3 platform) truck tractors that may result in disruption or loss of electrical power to the PNDB itself and other electrical circuits, thermal events, and/or vehicle fires.On May 7, 2018, ODI sent an Information Request (IR) letter to Daimler Trucks North America LLC (DTNA). On June 19, 2018, ODI received an IR response from DTNA that included vehicle production, consumer complaint, field report, warranty, manufacturer actions, changes and other data related to the alleged defects. On April 8, 2019, ODI received a supplemental IR response from DTNA that included their assessment of the alleged defects. Furthermore, ODI engaged in discussions with the manufacturer about the alleged defects on multiple occasions during the course of this investigation. ODI analysis of all available data indicates there is not an apparent defect trend. The most recent field report data reviewed was from 2017Q1 and the most recent complaint data was received by ODI in 2019Q1. The complaint rate is low. Most warranty claims occurred early in the vehicles' service life, and with the newest of the subject vehicles being over four years old, they are all now beyond that point. The warranty claim rates for loose input or output terminals (0.16%), loose fuses (0.25%), PNDB power (B+) supply cable corrosion or improper PNDB power (B+) supply cable routing and/ or securement (0.00%) are all low.The most serious consequence in the warranty claim data alleged engine shutoff with a vehicle in motion. While some vehicles did experience a loss of electrical power resulting in loss of motive power with no immediate restart capability, the bulk of the warranty claims were for vehicles equipped with an optional cab power disconnect switch solenoid with an automatic reset feature that may exhibit a brief, intermittent loss of power. If the input and output voltages differ by an unacceptable amount, potentially due to foreign object debris or corrosion on the solenoid's contacts, the PNDB senses the difference and enters an auto-reset mode in an attempt to correct the condition. The internal contacts open for one second, stopping the flow of electricity, and then close, restoring the flow for two seconds. This cycle is repeated for up to five times; after a maximum of thirteen seconds, the PNDB defaults to the on position and electrical power is restored. This condition exhibits a transient loss of power but it does not cause any permanent engine disablement. As a precaution, the solenoid-equipped PNDB part was modified in August 2017 to eliminate the auto-reset feature. Since 2010, there has been only 1 report of vehicle fire and zero reports of crash, injury or death. Accordingly, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.
- Daimler Trucks North America Recalls
On April 23, 2018, the National Highway Traffic Safety Administration (“NHTSA”) opened Audit Query (AQ18002) to assess the timeliness and scope of four recalls filed by Daimler Trucks North America, LLC (“DTNA”). NHTSA subsequently expanded AQ18002 to examine the timeliness and scope of three additional DTNA recalls and…
On April 23, 2018, the National Highway Traffic Safety Administration (“NHTSA”) opened Audit Query (AQ18002) to assess the timeliness and scope of four recalls filed by Daimler Trucks North America, LLC (“DTNA”). NHTSA subsequently expanded AQ18002 to examine the timeliness and scope of three additional DTNA recalls and compliance with early warning reporting and manufacturer communications reporting requirements. NHTSA and DTNA entered into a Consent Order on December 29, 2020, to resolve NHTSA’s assertions that certain recalls within the scope of AQ18002 were untimely, DTNA failed to timely submit certain manufacturer communications to NHTSA, and DTNA failed to submit field reports to NHTSA as required. As part of the Consent Order, DTNA agreed to a total civil penalty of thirty million dollars ($30,000,000), of which ten million dollars ($10,000,000) was paid on January 12, 2021. Also, of that total civil penalty, DTNA agreed to spend five million dollars ($5,000,000) on the specific performance obligations to develop advanced data analytics capabilities to enhance its ability to detect and study emerging safety-related defect trends on its vehicles (“Safety Data Analytics infrastructure”) and an advanced data analytics and reporting platform that integrates data on emerging safety-related defect trends on its vehicles and recall lessons learned (“Safety Communications Platform”). The Consent Order also held fifteen million dollars ($15,000,000) of the civil penalty in abeyance pending DTNA’s satisfactory completion of the requirements of the Consent Order, and its compliance with the Safety Act, and regulations thereunder. NHTSA and DTNA agreed to a two-year term for the Consent Order—with an option for NHTSA to extend the Consent Order for an additional year, if warranted. In the Consent Order, DTNA agreed to numerous performance obligations, including monthly meetings with NHTSA to discuss potential safety issues, recent manufacturer communications, and recall decision-making, among other things; quarterly meetings with NHTSA to discuss DTNA’s progress on the performance obligations under the Consent Order, including the Safety Data Analytics infrastructure and Safety Communications Platform, and any issues related to compliance with the Consent Order, Safety Act, or regulations; development of written procedures and employee training materials to help DTNA comply with its legal obligations to timely identify and report safety defects and noncompliances, submit complete and accurate recall filings, and timely submit manufacturer communications and field reports to NHTSA; and identifying and reporting previously unreported manufacturer communications and field reports. Also, via the Consent Order, DTNA acknowledged that the failure or inability to identify a specific root cause, develop an adequate remedy or repair, or confirm the affected population of vehicles are not bases for delaying filing a recall with NHTSA. On December 22, 2022, NHTSA extended the Consent Order for a term of one year due to concerns about DTNA’s compliance with its recall-related obligations. Specifically, NHTSA expressed concerns about the completeness of DTNA’s recall reports and issues identified with owner notification letters during the term of the Consent Order, as well as the length of time that DTNA took to consider a straightforward noncompliance issue before filing a recall and DTNA’s interactions with NHTSA during the term of the Consent Order. NHTSA addressed these concerns with DTNA during the third year of the Consent Order. The extended term of the Consent Order expired on December 28, 2023. Based on the Consent Order, this investigation, AQ18002, is closed. Closure of this AQ has no bearing on the terms of the Consent Order or DTNA’s ongoing legal obligations, and it does not represent a determination by NHTSA as to DTNA’s performance under the Consent Order.
- RQ17 - 008 Closing
On February 26, 2016, Bergstrom Inc. notified NHTSA of a safety defect in approximately 10,819 of its ParkSmart auxiliary electrical temperature management units. These units were installed on Freightliner Cascadia Class 8 trucks that may overheat due to high resistance, resulting in possible fires. One of the…
On February 26, 2016, Bergstrom Inc. notified NHTSA of a safety defect in approximately 10,819 of its ParkSmart auxiliary electrical temperature management units. These units were installed on Freightliner Cascadia Class 8 trucks that may overheat due to high resistance, resulting in possible fires. One of the contributing factors which led to this recall was a plastic vented cap covering the compressor connectors allowing increased flow of air to the overheated connectors, which increased the risk of a fire.ParkSmart units equipped with non-vented caps, according to Bergstrom, were not affected. See Bergstrom recall 16E-017.On March 7, 2016, Daimler Trucks North America (DTNA), the parent company of Freightliner, filed its corresponding defect decision as to the impacted Freightliner trucks.DTNA identified 8,865 model year 2015-2016 Freightliner Cascadia trucks installed with the ParkSmart units.On September 18, 2017, the Recall Management Division (RMD), opened this investigation to resolve the discrepancy between the larger number of units Bergstrom recalled with the smaller number of trucks DTNA identified as impacted, and to pursue additional recall actions as needed. RMD issued an information request to DTNA on Oct. 26, 2017 inquiring about the discrepancy, as well as field experience information.DTNA filed several responses of different dates that provided shipping and distribution information as well as field reports.DTNA explained that their recalled population was comprised only of vehicles they had produced for the U.S. market.They identified that 1,282 vehicles were produced for the Canadian market, and 122 vehicles for the Mexican market.DTNA said that the remaining balance of parts were likely supplied to parts depots for service (service loops) for other purchasers, such as Freightliner dealers sourcing custom vehicle requests. RMD also requested and reviewed shipping and distribution materials from Bergstrom. These materials identified Park Smart units intended for MY 2014 Cascadia trucks (e.g., vehicles outside the DTNA recall population).RMD confirmed with DTNA that the MY 2014 trucks had the non-vented cap design used on them and so were properly excluded from the recall population.In addition to collecting information and documentation from the involved companies, ODI reviewed early warning reporting information. This search identified nine reports of thermal events. All events, however, occurred on MY 2014 Cascadia trucks that, for reasons explained above, were not part of the DTNA recall and the event linked to other causes. In view of the information available to it at this time, RMD is satisfied that the scope of the DTNA recall is adequate.Accordingly, this RQ is closed.
- Steering Arm Capscrew Failures
The Office of Defects Investigation (ODI) opened this investigation based on one (1) Vehicle Owner Questionnaire (VOQ) and associated Police Accident Report (PAR) that described a crash where the vehicle had a separated steering linkage at one wheel-end as the result of lower steering arm capscrew failures.It was…
The Office of Defects Investigation (ODI) opened this investigation based on one (1) Vehicle Owner Questionnaire (VOQ) and associated Police Accident Report (PAR) that described a crash where the vehicle had a separated steering linkage at one wheel-end as the result of lower steering arm capscrew failures.It was unknown at the time whether the separation caused the crash or was the result of the crash.Recall 15V-613 corrected an under-torque issue in upper steering arm capscrews on these vehicles.ODI opened this Recall Query to assess the scope and remedy of the 15V-613 recall.ODI collected the front axle from the crash vehicle for inspection and sent an Information Request Letter (IR) to Daimler Trucks North America (DTNA).The Vehicle Research and Test Center (VRTC) analyzed the crash truck's front axle.Based on the fracture surfaces of the capscrews and numerous witness marks on the tires, wheels, and vehicle, VRTC determined that the steering linkage separated due to the crash and was not the cause of the crash.However, VRTC noted that the capscrews on the opposite wheel end were at a much lower torque value than specified by the manufacturer.In DTNA's IR response, they reported one additional crash where a separated steering linkage was observed.DTNA determined the separation was the result of the crash and not the cause of the crash.DTNA had no complaints and all warranty reports were related to the upper steering knuckles and recall 15V-613.During the investigation ODI received one crash report from a transportation investigator retained by a fleet which involved a similar vehicle and alleged defect.The steering linkage was observed to have separated at the lower knuckle arm capscrews on the driver's side.The passenger side capscrews were found to be at a lower torque value than specified.In order to prevent a future assembly defect as identified in recall 15V-613, Detroit Axle, who manufactured the axles in the subject vehicles, made several production process changes to ensure capscrews were properly torqued.On October 14, 2015, the assembly tool was modified to monitor torque and turn of each capscrew.On this date, the tool was also changed to ?Lock on Reject.? If a bolt was not properly torqued the tool would not release until the operator acknowledged and corrected the defect.ODI conduced a roadside inspection study to help explain the low torque observed in the crash vehicle.With the help of the Virginia State Police Motor Carrier Enforcement Division ODI inspected thirty-nine (39) trucks and 156 capscrews over a two day period.No trucks were found to have under-torqued capscrews.ODI included some older trucks outside the scope of this investigation to offer additional time in service.One such truck was twelve (12) years old and had nearly 1 million miles.It too, was within specification.Based on the information collected, this investigation is closed. The agency reserves the right to take further action if warranted.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following complaint identification number: 10926527
- Windshield Wiper Motor Failure
On April 3, 2017, the Office of Defects investigation (ODI) opened Engineering Analysis (EA17-001) as an upgrade to a Preliminary Analysis (PE16-005). The investigation focused on alleged windshield wiper failures on 2015-2016 MY Freightliner Cascadia trucks. ODI received Early Warning Reporting (EWR) field reports…
On April 3, 2017, the Office of Defects investigation (ODI) opened Engineering Analysis (EA17-001) as an upgrade to a Preliminary Analysis (PE16-005). The investigation focused on alleged windshield wiper failures on 2015-2016 MY Freightliner Cascadia trucks. ODI received Early Warning Reporting (EWR) field reports from the manufacturer describing wipers that intermittently failed to operate, causing a loss of visibility for the driver while driving in rain or snow. Several of the reports alleged multiple vehicles experiencing the failure, while multiple failures also happened on the same vehicle. Many of the field reports indicated the windshield wiper problem was resolved once the wiper motor was replaced.Following a detailed analysis of data collected by ODI it was determined that a low failure rate for a complete loss of wiper function existed on the subject vehicles. Given this low failure rate and the Technical Service Bulletins (TSBs) to address this issue released by DTNA, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.For a detailed summary of the investigation see attached closing resume document.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification number: 11141519
- Wiper Motor Failure
On April 13, 2016, the Office of Defects investigation (ODI) opened this Preliminary Evaluation on 2015-2016 MY Freightliner Cascadia trucks, alleging windshield wiper motor failures. The investigation was opened based on EWR field reports describing windshield wipers that intermittently failed to operate, causing a…
On April 13, 2016, the Office of Defects investigation (ODI) opened this Preliminary Evaluation on 2015-2016 MY Freightliner Cascadia trucks, alleging windshield wiper motor failures. The investigation was opened based on EWR field reports describing windshield wipers that intermittently failed to operate, causing a loss of vision and increasing the risk of a crash. Several of the reports alleged multiple vehicles experiencing the failure, while multiple failures happen on the same vehicle. Many of the field reports indicated the windshield wiper problem was resolved once the wiper motor is replaced.Through communications with the manufacturer, ODI learned they had received 4 complaints, 12 field reports and 1,852 warranty reports involving the alleged defect on the subject vehicles. ODI was also made aware of a crash due to wiper failure during a rain storm. ODI interviewed both the owner and driver of the truck. The driver alleged he switched the wiper speed from intermediate to high and the wiper stopped working. During the loss of vision event, he lost control of his vehicle, hitting an embankment on the passenger side. The owner of the truck stated that after towing the vehicle back to their property, the function of the wipers was tested and they were found not to operate.The manufacturer informed ODI they had collected wiper motors from vehicles that allegedly had wipers fail and bench tested them. In each case they state the motor was found to operate normally. The manufacturer states they have not been able to duplicate the wiper failure problem as described in reports.This investigation has been upgraded to an Engineering Analysis (EA17-001) for ODI to gather additional information concerning wiper system performance. ODI will also study peer vehicles to understand how they perform relative to the subject vehicles.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011115Detroit Emission recall for GHG14 DETROIT DD16 Software Reprogramming
- 11011114Detroit Emission recall for GHG14 DETROIT DD16 Software Reprogramming
- 11011104Detroit Emission recall for GHG14 DETROIT DD16 Software Reprogramming
- 11011082CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
- 11011076Warranty Information letter for Detroit Line or Line Seal, High Pressure Fuel Injector Standard Repair Time Updates
- 11010186CX Advocate for CARB tightening the Readiness Criteria applied to On-Board Diagnostic (OBD) test submissions for the Clean Truck Check.
- 11007516CX Advocate for clean idle label placement
- 11007487Important Campaign Information letter for DDC D23M3 - Campaign Reactivated and Extended. Field Service Campaign D23M3 - GHG17 DETROITTM DD16 Vibration Damper Replacement has been extended for an additional 6 months.
- 11005504CX Advocate for Oil Suction manifolds
- 11005500CX Advocate for NOx conversion low faults. Update to CXA 6_24_NOx submission.
- 11003889CX Advocate communication for NOx conversion low faults
- 10251202Important Campaign Information letter for FL974 - Revised Bulletin & Population
- 10251200Revised Emissions Recall: Cummins DEF Sensor Shortage. REVISION: Some vehicles formerly in Group F have been moved to Group G and have been assigned a new part number as specified in Table 1. An SRT for 'Calibration Code Only: Update or Confirm' has been added, as shown in Table 2, to be used when a new DEF header is not required. There have been some other minor changes to the work instructions and SRT times.
- 10249516Emissions Recall: Cummins DEF Sensor Shortage
- 10236419ABS Light illuminating in the ICU.
- 10236418ICUC Bulb check function.
- 10235642Revised Freightliner Service Bulletin for Converting CTP1 to CTP2. Description of Revisions: This bulletin replaces the version dated 11/28/2022. The CTP replacement part number has been updated.
- 10226982Freightliner Service Bulletin for Converting CTP1 to CTP2.
- 10225500Service Solution for DPF Harness Rub-Chafe onTrans-Wire Braided Air Hose.
- 10214910Service Solution for SSAM Fault 520197/31 - MQ SwitchMalfunction Troubleshooting
- 10210548Important Campaign Information Letter for DDC D21M1 Termination Date Extended. This letter is to inform you that a revised bulletin for Detroit Diesel Field Service Campaign D21M1, DT12 Transmission Drive Shaft Cover Plug Reseal has been EXTENDED for an additional three months. Please use the extended termination date for all work under D21M1 from this point forward. REVISION: D21M1 termination date extended to July 1, 2022.
- 10209296Revised Freightliner Service Bulletin for ParkSmart Eberspaecher Auxiliary Heater Service. This bulletin replaces the version dated May 2015. The note in General Information has been revised to include New Cascadia. Espar information has been changed to reflect a company name change to Eberspaecher.
- 10208389Freightliner Service Bulletin for DEF Connector Reinforcement Caps.
- 10199899End of Production for the Freightliner P3 Cascadia Sales Cabs. Due to low production volumes, DTNA will be discontinuing the production of the Freightliner Cascadia P3 Sales Cabs.
- 10197276Vehicles built in model year 2016 use a bulkhead module (BHM) with a 500k auto baud rate. If a BHM needs replacement, it must be replaced with the new BHM (A66-03086-000) with a 500k auto baud rate.
- 10195924SAM Cab & SAM Chassis Wall Charts
- 10195913Cascadia Fault codes 6.0
- 10195716Odometer racks up mileage when the vehicle is stationary - Cascadia
- 10195701Cascadia - Engine Will Not Crank (No Starter Output from SAM Cab)
- 10195659SS 1032974 High Oil Pressure on 2017 DTNA Vehicles Instrument Cluster Display
- 10195626SS 469068 Cascadia SAM Cab, SAM Chassis, MSF and CGW Hardware Compatibility
- 10195593Service Solution SS 1033047 M2 Battery Drain Problem Mismatched I...
- 10195576SS 1033121 Adding a Fan Override Switch (Legacy Cascadia)
- 10195575Service Solution SS 1033094 KUS Float Tube Fuel Level Sensor Inform...
- 10195478SS 1033638 - Power Window Express Down Module Discontinued
- 10194884TechTalk Discussion Reprogramming a used CPC4 without having the truck
- 10194876Tech Talk Discussion RAC Failure (Roll Advisor and Control System)
- 10194872Tech Talk Discussion Integrated Predictive Powertrain Control IPPC01T I...
- 10194846Tech Talk Discussion CPC Failure
- 10194828Tech Talk Discussion CPC Failure - SPN 91 FMI 8, SPN 111 FMI 3, RAC System Failure| HSA and Check Engine (amber) ON
Every Freightliner Cascadia model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.