2010 Mazda MAZDA6
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › MAZDA6 › 2010
These records cover every 2010 Mazda MAZDA6. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
9 recalls name the 2010 Mazda MAZDA6. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.
Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.
Mazda North American Operations (Mazda) is recalling certain 2009-2010 Mazda Mazda6 vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin…
Risk and remedy
Risk
Corrosion may weaken the mounting point for the passenger side lower control arm, unexpectedly changing the steering alignment and increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will inspect the cross member and either install a side member and drain hose and apply wax to protect from rust, or install a drain hose and an improved front cross member, free of charge. The recall began March 18, 2019. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 2818I.
Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.
Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air…
Risk and remedy
Risk
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.
Mazda North American Operations (Mazda) is recalling certain model year 2009-2010 Mazda6 vehicles manufactured February 4, 2008, to December 3, 2009. The protective coating may not have been properly applied to the air bag control unit (ACU) and, as a result, moisture may damage the unit causing it to malfunction.
Risk and remedy
Risk
Failure of the ACU would illuminate the air bag warning light and prevent the air bags from deploying in the event of a crash, increasing the risk of injury.
Remedy
Mazda dealers will replace the ACU, free of charge, however parts are not currently available. The recall began June 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9816H.
Mazda North America Operations (Mazda) is recalling certain model year 2010-2012 Mazda6 vehicles manufactured September 14, 2009, through May 2, 2011, and equipped with 2.5L engine. In the affected vehicles, spiders may weave a web in the evaporative canister vent hose, blocking it and causing the fuel tank to have an excessive amount of negative pressure.
Risk and remedy
Risk
Negative pressure could cause the fuel tank to crack resulting in a fuel leak, increasing the risk of a fire.
Remedy
Mazda will notify owners, and dealers will reprogram the powertrain control module and inspect and clean the canister vent line. If a web was found in the line, the fuel tank and check valve on canister vent line will be replaced. These repairs will be done free of charge. The recall began on April 30, 2014. Owners may contact Mazda at 1-800-222-5500. Mazda's recall number associated with this campaign is 7214C.
Mazda is recalling certain model year 2009-2013 Mazda6 vehicles manufactured February 4, 2008, through August 24, 2012. The door latch mounting screws may become loose.
Risk and remedy
Risk
If all three door latch mounting screws become excessively loose the door latch mechanism would not engage and the door might open while the vehicle is in motion increasing the risk of accident or injury.
Remedy
Mazda will notify owners, and dealers will apply a thread locking adhesive to the door screws and retorque them, free of charge. The recall began on October 29, 2013. Owners may contact Mazda at 1-800-222-5500. Mazda's recall number is 7013I.
Mazda IS recalling certain model year 2009-2010 mazda6 vehicles manufactured from april 8, 2008, through february 8, 2010. a certain type of spider may weave a web in the evaporative canister vent line and this may cause a restriction in the line. if this occurs, the fuel tank pressure may become excessively negative when the emission control system works…
Risk and remedy
Risk
As the canister IS purged repeatedly during normal operation, the stress on the fuel tank may eventually result in a crack, potentially leading to fuel leakage ad an increased risk of fire.
Remedy
Dealers will inspect and clean up the canister vent line, and install a spring to prevent this type of spider from entering the vent line. this service will be performed free of charge. the safety recall IS expected to begin on or before march 25, 2011. owners may contact mazda customer assistance center at 1-800-222-5500.
Owner complaints
225 complaints5 involved a crash2 involved a fire2 injuries
What owners report most
Latest complaints
- Suspension
I recently had my front subframe replaced as part of your recall, however, the rear subframe and all components attached are suffering from the exact same rust and potential component failure as the front. I was replacing my brakes today and noticed that the entire structure is on the verge of…
I recently had my front subframe replaced as part of your recall, however, the rear subframe and all components attached are suffering from the exact same rust and potential component failure as the front. I was replacing my brakes today and noticed that the entire structure is on the verge of complete failure. The right rear suspension already makes unusual noises when going over even small bumps and I imagine if I were to hit a large pothole that would probably be the end of this car. I imagine all similar Mazda 6s in the Midwest suffer from the exact same degradation and it is a major safety concern. There are places where there's chunks of subframe missing because it has rusted completely through and just disintegrated.
- Suspension · Unknown or other
I looked up recalls on my vehicle and it states that The 2011 Mazda6 is part of a recall (NHTSA 19V-323, Mazda 2818I) covering 2011-2013 models for front cross member (subframe) corrosion due to insufficient rust protection . In salt-belt states, this corrosion can cause the lower control arm to…
I looked up recalls on my vehicle and it states that The 2011 Mazda6 is part of a recall (NHTSA 19V-323, Mazda 2818I) covering 2011-2013 models for front cross member (subframe) corrosion due to insufficient rust protection . In salt-belt states, this corrosion can cause the lower control arm to detach, reducing steering control and increasing crash risk. Key Details regarding the 2011 Mazda6 Subframe Recall: Scope: The recall affects specific 2011-2013 Mazda6 vehicles (and 2009-2010 models in a previous, related recall). Location Restrictions: Vehicles must have been originally sold in, or currently/previously registered in, 23 "salt belt" states (including CT, NY, MI, MN, OH, etc.). The Issue: The front cross member may experience severe corrosion, causing structural failure of the passenger-side lower control arm mounting point. Symptoms: Drivers may notice a change in steering alignment or a broken cross member. Remedy: Dealers will inspect the cross member and replace it if necessary. Action Required: Owners should contact their local Mazda dealership to check their VIN for open recalls. The recall was officially announced in May 2019 and is an expansion of a 2018 action.
- Steering · Structure
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently veered to the left. There was no warning light illuminated. The contact stated that the vehicle became difficult to steer. The vehicle was taken to an independent mechanic…
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently veered to the left. There was no warning light illuminated. The contact stated that the vehicle became difficult to steer. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine cradle had failed and was severely rusted and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.
- Air bags
The airbag light is still flashing on the dashboard after the airbag recall on this vehicle was fixed. It may be related to a different recall, which is safety campaign #16V594000.
- Suspension
Extensive rust and corrosion in rear subframe. So severe the vehicle is unsafe to drive.
- Suspension
2010 mazda 6 i series sedan the entire rear subframe/cradle is rotted along with all the other parts connected to it, the A arm, bumper stops, control arms, rear sway bar the entire rear under carriage. took it to the shop and they said there have been several complaints about this exact issue…
2010 mazda 6 i series sedan the entire rear subframe/cradle is rotted along with all the other parts connected to it, the A arm, bumper stops, control arms, rear sway bar the entire rear under carriage. took it to the shop and they said there have been several complaints about this exact issue on several of these cars from 09-13 models. the parts was not painted correctly like the front that was recalled. exposed to all weather elements, the shop wants almost 4k for labor only to fix but the main problem is finding the rear subframe on these cars is almost impossible next to cost a fortune. now i have a yard ornament. junk yard wants to give me 170 bucks for the car but im not doing that. Mazda needs to fix this issue. i would of never know it was rotted out unless i took it to the shop for rear swaying and sagging. its all over the road. very dangerous and will cause a wreck almost certainly. please someone do something about this issue. dont have the money to fix this let alone buy another car.
- Suspension
The rear subframe is compromised; it separated from the body of the car. The vehicle is in my driveway and available for inspection should the need arise. The rear end had felt a bit shaky for a month so I took it to my mechanic, who declared the vehicle "unfit for the road" due to the fact that…
The rear subframe is compromised; it separated from the body of the car. The vehicle is in my driveway and available for inspection should the need arise. The rear end had felt a bit shaky for a month so I took it to my mechanic, who declared the vehicle "unfit for the road" due to the fact that the subframe was rotted away and detached from the car itself. I was told one big bump is an accident waiting to happen...pieces of the car would go flying and I could be left with zero mobility to evade oncoming traffic. The possibility of projectiles injuring anyone around the car was enough for me to park it. The car has not been inspected by Mazda, the police, or insurance because there was no accident. Since it's not safe to drive, I took the word of my independent mechanic rather than driving it to a dealership. There were no warnings other than a bit of a sway in the rear end, which I originally attributed to its age. I've researched the issue and it seems to be a result of subpar quality with regard to the metal that was used in manufacturing.
- Structure › Frame and members
The contact owns a 2010 Mazda Mazda6. The contact stated while driving 40–45 MPH, there was an abnormal sound coming from the vehicle. The TPMS warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the rear main sub frame was completely…
The contact owns a 2010 Mazda Mazda6. The contact stated while driving 40–45 MPH, there was an abnormal sound coming from the vehicle. The TPMS warning light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact that the rear main sub frame was completely rusted. There was a crack detected in the middle of the sub frame. The vehicle was taken to the local dealer, where it was diagnosed that the rear sub frame was rusted and needed to be replaced. The vehicle was not repaired. The manufacturer informed the contact that it was normal wear and tear, but no assistance was provided. The failure mileage was approximately 130,000.
- Suspension
Rear sub frame on car rusting out. Never protected from corrosion or rust. Car is currently in shop. Car has rusted out in the joint just behind drivers rear tire. Received notice of recall on the front of car due to salt and weather conditions front sub frame area replaced . Currently multiple cars have same issues Mazda hasnt fixed or issued any repairs for this
- Suspension
My gf went for a basic oil change and the automotive person was shocked to find the rear right cross bar to be suffering from incredible corrosion. He said at this point it is unsafe to drive. We looked into recalls for this make and model and there is one for the front cross bar due to…
My gf went for a basic oil change and the automotive person was shocked to find the rear right cross bar to be suffering from incredible corrosion. He said at this point it is unsafe to drive. We looked into recalls for this make and model and there is one for the front cross bar due to insufficient or improper application of a corrosion spray on the frame. How can they say the front needs to be recalled and not the back? If the dealership didn’t do a good job of covering the appropriate metal frame in corrosion resistant spray any car that has that level should be recalled. This is immensely dangerous
- Unknown or other
Mazda issued a extended warranty for sticky dash board and supposedly mailed notices to owners. I never received one and dispute the fact they mailed it to all owners. The sticky dash repair should be issued as a recall as it presents a significant safety issue. The sticky dash is so shiny that it…
Mazda issued a extended warranty for sticky dash board and supposedly mailed notices to owners. I never received one and dispute the fact they mailed it to all owners. The sticky dash repair should be issued as a recall as it presents a significant safety issue. The sticky dash is so shiny that it reflects sun into driver’s eyes and should be considered a significant safety issue. I request the NHTSA to mandate Mazda to make the sticky dash repair a recalled issue versus allowing them to issue a extended warranty. I never got the notice and the issue existed within the warranty period. In addition, what happens if the issue arises after the warranty period. This sticky dash is a defect in the manufacturing of the vehicle and presents a significant safety issue to drivers as it impacts their road visibility, which may lead to increased accidents. Please have Mazda issue a recall on the sticky dash repair due to the manufacturer’s defect. Thank you.
- Structure · Suspension
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the rear frame detached from the vehicle. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V631000 (Suspension, Structure) and the contact related the…
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the rear frame detached from the vehicle. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 18V631000 (Suspension, Structure) and the contact related the failure to the recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.
- Suspension
The rear frame completely corroded. I was on my way to work this morning and the frame broke due to corrosion. I almost lost my life this morning. According to the recall only the front end was considered faulty. I took the vehicle in for the recall and only the front was looked at and replaced.
- Suspension
I took car to dealership for recall repair (3) one of which was for front sub-frame corrision While it was there thet called Me and said that the rear sub-frame was rausted so bad it was unsafe to drive and that it would cost $4600 to fix it. It seems to Me if You aknowledge a corrision problem in…
I took car to dealership for recall repair (3) one of which was for front sub-frame corrision While it was there thet called Me and said that the rear sub-frame was rausted so bad it was unsafe to drive and that it would cost $4600 to fix it. It seems to Me if You aknowledge a corrision problem in the front then You would accept responsibility for rear. Mazda said that They would have fixed it if the title were not branded ? It was wrecked in the front end and I replaced hood grille bumper lights etc and has nothing to do with the rear sub-frame. The Mazda Forum say's that it is shoddy workmanship. This car only has 147,000 miles on it and runs like a new car. I am a US army Vet 10 years) and am retired and cannot afford to fix this on My own and this is about doing what is right so I am asking You to help Me to get this problem fixed so I can drive this car. Thank You,
- Steering · Suspension · Wheels
While im driving the steering is shifting to the right and seems lower on right side. My tires daily need to have air in them because of the uneven weight. While I drive and let go of the gas the car pulls back like an E brake could be stuck not sure though. No accidents at all but it seems like…
While im driving the steering is shifting to the right and seems lower on right side. My tires daily need to have air in them because of the uneven weight. While I drive and let go of the gas the car pulls back like an E brake could be stuck not sure though. No accidents at all but it seems like the vehicle is getting weaker and weaker with the uneven weight going down on the tires and steering seems like it's going to crash onto the right without being able to control it.
- Structure › Interior panels › Dashboard
The contact owns a 2010 Mazda Mazda6. The contact stated that the dashboard on the passenger’s side of the vehicle was melted, causing a glare on the windshield which obstructed the view of the contact while driving. The vehicle was taken to the dealer; however, the warranty had expired. The manufacturer was made aware of the failure. The failure mileage was approximately 32,000.
- Structure · Suspension
The contact owns a 2010 Mazda Mazda6 . The contact stated while driving approximately 25 mph and drove over a bump and lost control of the vehicle and crashed into another vehicle. The contact stated the disc off warning light was illuminated. The contact stated no one was injured nor sought…
The contact owns a 2010 Mazda Mazda6 . The contact stated while driving approximately 25 mph and drove over a bump and lost control of the vehicle and crashed into another vehicle. The contact stated the disc off warning light was illuminated. The contact stated no one was injured nor sought medical attention. A police report was not filed. The vehicle was not drivable. The contact was towed to her residence and then to a local dealer, where it was diagnosed with the rear structure was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 180,000. The contact stated that the dealership deemed the vehicle unsafe to bring to the shop and therefore did not perform the necessary repairs in the recall. The dealer notified the contact about that as well as the manufacturer. The contact must arrange a way to tow the vehicle off of their lot.
- Suspension
The rear subframe is corroded with rust to the point of about to break into pieces. I did not have control of the vehicle and could not drive above 40mph, sudden pull to one side while braking, loose steering. I could have had a wreck if the subframe would have broke before taking the vehicle in…
The rear subframe is corroded with rust to the point of about to break into pieces. I did not have control of the vehicle and could not drive above 40mph, sudden pull to one side while braking, loose steering. I could have had a wreck if the subframe would have broke before taking the vehicle in to be inspected by an independent service center. I live over an hour to the nearest Mazda dealership and the car is not drivable. No warning lamps came on and I first noticed the problems around January 11,2023. The part looks completely tissue thin all over and the rest of the components look new bolted to it. I do have pictures from the independent service center. I think the car needs to be seen by a regional service manager like a Mazda engineer. This is not just rust this is a defective part that was to thin to begin with.
- Suspension
The contact called on behalf of a client who owns a 2010 Mazda Mazda6. The contact stated that the steering wheel failed to operate as designed and the vehicle was pulling either to the left or the right. The vehicle was diagnosed that the rear passenger’s side cross member was rusted and needed to…
The contact called on behalf of a client who owns a 2010 Mazda Mazda6. The contact stated that the steering wheel failed to operate as designed and the vehicle was pulling either to the left or the right. The vehicle was diagnosed that the rear passenger’s side cross member was rusted and needed to be replaced. The dealer was notified of the failure and the contact was advised that the rear cross member was not covered. The vehicle was not repaired. The manufacturer was notified of the failure and the mechanic was informed that the customer was liable for the cost of the repair. The failure mileage was approximately 70,000.
- Suspension
Rear subframe is rotted
- Structure › Frame and members
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the vehicle made abnormally loud sounds. The vehicle was taken to the dealer where it was diagnosed that the rear cross members and brakes needed to be replaced. The dealer advised the contact to…
The contact owns a 2010 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, the vehicle made abnormally loud sounds. The vehicle was taken to the dealer where it was diagnosed that the rear cross members and brakes needed to be replaced. The dealer advised the contact to not drive the vehicle until the repairs were performed. The vehicle was then taken to an independent mechanic who replaced the brakes; however, the rear cross members were not replaced. The manufacturer was not made aware of the failure. The failure mileage was approximately 186,000.
- Unknown or other
The dasboard on the rite side is melting, causing a sicky like surface and is reflecting the light on to the driver, making it hard to drive.
- Structure · Suspension
The contact owns a 2010 Mazda Mazda6. The contact stated that the vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 18V631000 (Suspension, Structure). The contact stated that while driving at an undisclosed speed, she lost control of the vehicle. The failure caused the…
The contact owns a 2010 Mazda Mazda6. The contact stated that the vehicle had previously been serviced at the dealer under NHTSA Campaign Number: 18V631000 (Suspension, Structure). The contact stated that while driving at an undisclosed speed, she lost control of the vehicle. The failure caused the passenger's side rear tire to rub on the fender while driving. The vehicle was taken to an independent mechanic who diagnosed that the passenger's side rear subframe was severely corroded and had fractured in half. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 82,000.
- Suspension
Crossmember rust from recall campaign 2818I is able to effect structural attachment despite recall work. The recall installed an "improved: cross member. This was not an actually replacement cross member, rather additional plate steel between the rear and front of the existing attachment points of…
Crossmember rust from recall campaign 2818I is able to effect structural attachment despite recall work. The recall installed an "improved: cross member. This was not an actually replacement cross member, rather additional plate steel between the rear and front of the existing attachment points of the defective OE cross member. Improved cross member contains no provisions to support rapidly corroding lower control arm attachment point in original cross member. Added member for recall also does not appear to additionally support lateral stresses from control arm. Evaluation of original cross-member seemed inadequate to detect structural integrity based on condition of the cross member today. "improved" cross member does not support mounting points of the control arm. Based on recall documents, some "improved" cross members have supports for Lower Control Arm (LCA) mounts. This issued occurred with sudden change in steering and braking characteristics. Vehicle suddenly started pulling right. Issue further exacerbated after follow on braking. Passenger wheel suddenly lost alignment and camber is indicating lower attachment geometry change. I was able to control vehicle, but with significant effort.
- Electrical system · Power train
Car won't start due to PCM/TCM lost communication.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Front Subframe Corrosion
In a letter dated September 14, 2018, Mazda North American Operations (Mazda) notified the National Highway Traffic Safety Administration (NHTSA) of a defect in the front subframe assemblies of model year (MY) 2009 through 2010 Mazda6 vehicles in certain states with high road salt use in winter months (Recall…
In a letter dated September 14, 2018, Mazda North American Operations (Mazda) notified the National Highway Traffic Safety Administration (NHTSA) of a defect in the front subframe assemblies of model year (MY) 2009 through 2010 Mazda6 vehicles in certain states with high road salt use in winter months (Recall 18V-631). The recall covers approximately 48,814 vehicles that were sold or ever registered in the following states and District of Columbia:Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, and Wisconsin. Mazda indicated that the recalled vehicles may have insufficient paint coating on the front cross member, which after continuous use in salt states may cause premature corrosion of the cross member. As the corrosion progresses over time, the structural integrity of the mounting point at the passenger side of the lower control arm may deteriorate and cause the steering alignment to change. If the steering alignment changes significantly while the vehicle is in motion this may increase the risk of a vehicle crash.ODI's analysis of complaints it has received from the public (VOQ's) and Mazda complaint data submitted in response to the information request letter for PE18-006 identified a total of 53 non-duplicative reports alleging incidents in which front cross-member corrosion had progressed to the stage of complete or partial separation of the subject steering or suspension components and another 98 reports alleging premature and/or excessive corrosion of the subject components with no separation. Mazda's recall will inspect the subframe and apply structural reinforcements, anti-corrosive wax and an AC drain tube free of charge. In cases of excessive corrosion, the subframe will be replaced free of charge.All 53 complaints alleging complete or partial separations involved vehicles that will be covered under Mazda's recall, resulting in a failure rate of 108.6 reports per 100,000 vehicles (R/100k) in the recalled population. When all complaints are analyzed by region, 150 involve vehicles included in Mazda's recall (307.3 R/100k) and just 1 involved a MY 2009 through 2010 Mazda6 vehicle not included in 18V-631 (2.8 R/100k). The field data indicate that Mazda's recall adequately covers vehicles with a risk of experiencing premature corrosion-related failure of the subject steering and suspension components in the subject vehicles. Based on Mazda's safety recall, this investigation is closed.The following VOQs allege loss or compromised steering control while vehicle was in motion:11115277, 11115790, 11128449, 10706604, 10846298, 10899584, 11019306, 11033821, 11048014, 11074634, 11078734, 11080014, 11083781, 11090944, 11091913, 11098279, 11101718, 11102209, 11102796, 11110606, 11110773, 11112830, 11113461, 11113963, 11114039, 11114567, 11114939, 11115303, 11119368, 11119423, 11121341, 11123997, 11124647, 11128648, 11128774, 11130281, 11132046, 11133295, 11133511, 11138829, 11139187, 11139486The following VOQs allege subframe corrosion detection prior to subframe failure:11141172, 11131161, 11129747, 11129349, 11129185, 11128591, 11128223, 11124644, 11122948, 11120047, 11119752, 11119362, 11118786, 11118242, 11115432, 11114568, 11114477, 11114061, 11105334, 11104096, 11103756, 11103724, 11101659, 11100420, 11099962, 11097874, 11084411, 11081783, 11034064, 11025276, 10956316Some VOQs have been omitted from this list due to duplicate VOQ submission between ODI records and Mazda records.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10232299Speedometer replacement procedure
- 10226924If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices. Examples: 1. Devices connected to the DLC-2 (battery discharge/DTC stored) 2. Cell phone charger/accessory in 12V socket (engine no start or unable to turn off) 3. GPS tracking device (engine no start/battery discharge) 4. Dash cam (DTC stored) 5. Non-certified USB cable (Apple Carplay/ Android Auto will not connect) 6. Over-sized wheels/tires (incorrect GPS location)
- 10226814Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guidelines below to determine if the condition is a result of the normal sweeping process or a failure of the shaft seal.
- 10225724Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10217209In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
- 10215274This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer, inspect and maintain the battery periodically according to the repair procedure.
- 10213460LDWS or ALH warning light on with DTC C1001:92
- 10213430Excessive condensation or water within the headlamp assembly caustion
- 10213429Paint damage Mazda pocket paint guide
- 10213427HandsFree bluetooth module and/or text messaging troubleshooting procedure
- 10213425Speedometer replacement procedure
- 10213423Siriusxm satellite radio registration transfer after unit replacement
- 10213422Proper usage of driver's floor mat.
- 10213421Condensation/Fog in front and rear combination lights
- 10213417Passenger fAirbag deactivation (PAD) indicator light illumination
- 10213401Mazda Service Support MX Connect MTips
- 10213399Brake noise, judder and dragging diagnosis and servicing
- 10213387Shock absorber replacement guidelines
- 10213385Stains appear on wheels
- 10213333Battery test procedure requirements using the GR81291
- 10213332Battery Maintenance
- 10213331Sulfur smell from exhaust system.
- 10213330PreMixed long life "FL22" Engine Coolant
- 10213329Engine Start /Stop Procedure with room fuse removed
- 10213326Mazda guidelines for factory scheduled maintenance
- 10209778The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle batteries and to generate a Warranty Code.
- 10209761Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
- 10208567Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10208556Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10206002Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common cause of repeat A/T failures is lack of lubrication to the front and rear planetary gears. This is usually caused by an accumulation of metal particles and debris (from a previous A/T failure) on the internal mesh type baffle of the oil cooler. Power flushing will remove the restriction by back flushing, followed by forward flushing to dislodge a restriction, then back flushing again. This will in turn ensure full ATF flow for the transmission when it is operating.
Every Mazda MAZDA6 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.