2015 Mazda MAZDA6
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Mazda › MAZDA6 › 2015
These records cover every 2015 Mazda MAZDA6. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2015 Mazda MAZDA6. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda6 and 2014-2016 Mazda3 vehicles. Water could possibly enter the brake caliper causing the parking brake actuator shaft to corrode and possibly bind.
Risk and remedy
Risk
If the parking brake actuator shaft binds, the parking brake may not engage or disengage fully. If the parking brake does not engage properly, the vehicle may move unexpectedly if it is parked on a slope, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will check the parking brake actuator shafts, replacing any that are corroded, free of charge. Remedy parts are currently unavailable. Interim notices informing owners of the safety risk were mailed August 24, 2017. Owners will receive a second notice when remedy parts become available. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1217F.
Mazda North American Operations (Mazda) is recalling certain model year 2014-2015 Mazda6 vehicles manufactured October 25, 2012, to October 10, 2014. If the pressures of four of the tires on an affected vehicle gradually drop at the same time, the tire pressure monitoring system (TPMS) may not warn the driver of the drop in pressure. As such, these…
Risk and remedy
Risk
A vehicle that is driven with under inflated tires may experience a sudden tire failure, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will update the TPMS software, free of charge. The recall began on December 10, 2014. Owners may contact Mazda customer service at 1-800-222-5500.
Mazda North America Operations (Mazda) is recalling certain model year 2014 Mazda3 vehicles manufactured June 12, 2013, through December 18, 2013, and model year 2014-2015 Mazda6 vehicles manufactured May 20, 2013, through December 4, 2013, and both equipped with a 2.5L engine and a regenerative engine braking system. When driving the affected vehicles in…
Risk and remedy
Risk
Once the PCM assumes that the charging system has failed, the vehicle will stop charging and could result in poor acceleration, loss of steering assist and windshield wiper operation, and a possible engine stall, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will reprogram the PCM with updated software, free of charge. The recall began on May 19, 2014. Owners may contact Mazda at 1-800-222-5500. Mazda's number for this recall is 7314D.
Owner complaints
60 complaints6 involved a crash2 injuries
What owners report most
Latest complaints
- Structure › Frame and members › Underbody shields
The contact owns a 2015 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, there was a loud clanking sound coming from the rear end on the passenger's side. The contact stated that while the vehicle was parked, the contact noticed that the rear end of the vehicle was…
The contact owns a 2015 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, there was a loud clanking sound coming from the rear end on the passenger's side. The contact stated that while the vehicle was parked, the contact noticed that the rear end of the vehicle was severely corroded. The contact reached out to a mobile independent mechanic, and it was determined that the underbody of the vehicle was severely damaged and could not be repaired or replaced. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 111,000.
- Suspension
The contact owns a 2015 Mazda Mazda6. The contact stated while driving at an undisclosed speed, there was an abnormally loud clicking sound coming from the vehicle. The contact stated that the rear of the vehicle was bouncing, and the clicking sound was extremely loud. The contact stopped and…
The contact owns a 2015 Mazda Mazda6. The contact stated while driving at an undisclosed speed, there was an abnormally loud clicking sound coming from the vehicle. The contact stated that the rear of the vehicle was bouncing, and the clicking sound was extremely loud. The contact stopped and parked the vehicle. The contact was fearful of driving the vehicle. The vehicle was towed to the residence. The contact stated that an independent mobile mechanic visited the residence and inspected the vehicle. The vehicle was diagnosed with severe corrosion of the suspension. The contact was informed that the corrosion was irreparable. In addition, the contact was informed that the rear passenger’s side suspension was fractured due to severe corrosion. The dealer that sold the vehicle was made aware of the failure but provided no assistance. The contact stated that the vehicle had been parked since the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.
- Fuel/propulsion system
Fuel started leaking after 90,000 miles when tank is over 3/4 full.
- Fuel system, gasoline
The contact owns a 2015 Mazda Mazda6. The contact stated that after refueling, the odor of fuel was present inside and outside the vehicle. The contact stated that there was fuel leaking underneath the rear driver's side of the vehicle. The contact stated that the failure occurred whenever there…
The contact owns a 2015 Mazda Mazda6. The contact stated that after refueling, the odor of fuel was present inside and outside the vehicle. The contact stated that there was fuel leaking underneath the rear driver's side of the vehicle. The contact stated that the failure occurred whenever there was more than 3/4 tank full of fuel in the fuel tank. The cause of the failure was not yet determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 90,000.
- Service brakes
See attached document for complaint.
- Air bags
Hi, car was involved in a small fender bender. Airbags were NOT deployed. However, an error code 19 (B0001) came on the dash related to driver side sensor. If not fixed, airbags will not deploy in case of accident and that puts me and my family in danger. Dealer won't service the vehicle because it…
Hi, car was involved in a small fender bender. Airbags were NOT deployed. However, an error code 19 (B0001) came on the dash related to driver side sensor. If not fixed, airbags will not deploy in case of accident and that puts me and my family in danger. Dealer won't service the vehicle because it has more than 100,000 miles (122,000 miles to be exact on my car). Other mechanics won't touch the airbag system. What am I supposed to do as the car is not safe to be driven and dealer refusing to help.
- Service brakes
Emergency brake Calipers not working. Same problem as previous years recall. Calipers stuck.
- Seat belts › Front › Retractor
The contact owns a 2015 Mazda Mazda6. The contact stated while adjusting the front driver’s seat, the seat failed to move forward or backward. The vehicle was not taken to be diagnosed. The dealer was contacted and stated that the vehicle was not included any recalls. The manufacturer was contacted…
The contact owns a 2015 Mazda Mazda6. The contact stated while adjusting the front driver’s seat, the seat failed to move forward or backward. The vehicle was not taken to be diagnosed. The dealer was contacted and stated that the vehicle was not included any recalls. The manufacturer was contacted and stated that the vehicle was not under recall for the failure. The vehicle was not repaired. The failure mileage was 102,000.
- Tires
The contact owns a 2015 Mazda Mazda6 equipped with Firestone Tires, Tire Line: Firehawk Indy 500, Tire Size: 225/45/R19, DOT Number: EJE8CFJ3819. The contact stated while driving 40 MPH, the front passenger’s side tire experienced a blowout. The contact stated that after pulling over, he noticed…
The contact owns a 2015 Mazda Mazda6 equipped with Firestone Tires, Tire Line: Firehawk Indy 500, Tire Size: 225/45/R19, DOT Number: EJE8CFJ3819. The contact stated while driving 40 MPH, the front passenger’s side tire experienced a blowout. The contact stated that after pulling over, he noticed the wheel was angled inward and had detached from the wheel hub and that there was damage on the sidewall. The dealer was not contacted. The tire was replaced with a spare while awaiting the diagnostic test and repair at independent mechanic. The tire was the original equipment. The manufacturer was notified of the failure. The failure mileage was 88,513.
- Electrical system · Power train · Suspension
My RPM'S reaved up real high while driving 60mph and all the sudden the car down shifted and I had to put car in neutral in order maintain control. The traction control light and heck engine lights came on same time, lost power to the car the navigation and radio and dash lights, had no power to…
My RPM'S reaved up real high while driving 60mph and all the sudden the car down shifted and I had to put car in neutral in order maintain control. The traction control light and heck engine lights came on same time, lost power to the car the navigation and radio and dash lights, had no power to drive train, had vechile dinogstic check done at O'Reilly auto and they told me it was a PCM power control module. And I called the mazda dealer in Fostoria ohio the macanhic told me the PCM power control module had been reprogram and I never received no notice on any recalls or the person I bought my car never either. My car is 7 years old and if it war reprogram it should not go bad that soon. Unless there is a problem with there components there using. But my car will cause a accident if I continue to drive it. I like my mazda6 2015 but I'm afraid after having the car doing what it did to me on the highway. I had no warning lights come on until the day I was driving down the highway when this problem occurred.
- Power train · Structure › Body · Suspension
Premature sub-frame corrosion front and rear due to road salt and poor part finishing affecting most underbody components. All exposed stamped structural sub-frame components rusting at weld locations. Critical parts with severe rust and imminent failure: Lower Rear Control Arms (Left & Right)…
Premature sub-frame corrosion front and rear due to road salt and poor part finishing affecting most underbody components. All exposed stamped structural sub-frame components rusting at weld locations. Critical parts with severe rust and imminent failure: Lower Rear Control Arms (Left & Right), Rear Stabilizer Links (Left & Right). Potentially hazardous corrosion on Front Lower Control Arms. Rear Cross-member rusting at all weld locations. Cat. Sensor Protector Shield has disintegrated. Available for inspection upon request. Failure has not happened yet, but when it does vehicle control will be compromised. Dealer identified problems 12/18/21 and recommended/quoted repair. Vehicle inspected by dealer only. No indicator warnings exist for structural corrosion.
- Service brakes
Mazda recalled the problem with the emergency brake(recall1217F) .The dealership did some cosmetic fix that did not prevent it from happening. The emergency brake when applied activated a lever when the brake is released the lever returns to it's original position.The recall was supposed to address the corrosion on the lever shaft that causes it to stick and not release the brake.
- Steering
While driving my 2015 mazda 6 GT, with 40,0000 miles on it, on a main local road, with a max speed limit requirement of 45 mph, I attempted to turn into the right turn lane at a speed of approx 35 mph, while lightly depressing the brake. as I began to turn, the steering just locked up, and the…
While driving my 2015 mazda 6 GT, with 40,0000 miles on it, on a main local road, with a max speed limit requirement of 45 mph, I attempted to turn into the right turn lane at a speed of approx 35 mph, while lightly depressing the brake. as I began to turn, the steering just locked up, and the power steering stopped working. A few dashboard lights also came on at the same time.. One said power steering malfunction, the other was a red hazard symbol, and I don't specifically recall the other. I finally shut the car off after a few minutes. when I restarted the car, after several seconds the wheel regained mobility and the dashboard lights went off. I carefully and slowly drove my car home, aprrox 2 miles from where it happened. I haven't driven the car since, due to fear of it happening again. I was almost rear ended twice when it happened.
- Power train
Audible whine from transmission when in motion. I can't recreate the noise when stopped or in neutral and can be heard when in driving and picking up speed.
- Suspension
My vehicle has had strange grunting, squeaking, popping noises coming from the frontend, particularly the drivers side. It has had this issue since I bought the car in june 2017. The noise seems to be worse when driving over small bumps. It's very noticeable when I back out of my driveway. I have…
My vehicle has had strange grunting, squeaking, popping noises coming from the frontend, particularly the drivers side. It has had this issue since I bought the car in june 2017. The noise seems to be worse when driving over small bumps. It's very noticeable when I back out of my driveway. I have addressed this issue with the dealership I purchased my car from. They can't duplicate. I have researched this exact issue and found there IS a tsb for the suspension issue I'm describing. I'm just getting worried about my safety. I'm afraid something will fail and I feel it's the manufacturers responsibility to correct this unsafe issue with the suspension that affecting many other mazda 6 vehicles.
- Air bags
TL* the contact owns a 2015 mazda 6. The contact stated that the air bag warning indicator flashed on and off and the front passenger air bag off indicator remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was contacted and advised the contact to take the vehicle to the dealer for diagnostic testing. The dealer was not contacted. The failure mileage was 60,000.
- Electrical system
After stopping, the car does not power off all the way, dashboard and radio are still on. It happens very frequently and in some cases I waste a lot of time to try this 10-20 time before it actually turns off. On some occasions, I did not have much time and I left it that way and I could not close the car and after few hours the battery drained and I could not start the car.
- Service brakes
TL* the contact owns a 2015 mazda 6. The contact stated that the vehicle was repaired per an unknown recall regarding the brakes in march of 2018. After the repair, the contact heard a grinding sound coming from the brakes. The initial repairs were performed by bradshaw mazda service (2512 laurens…
TL* the contact owns a 2015 mazda 6. The contact stated that the vehicle was repaired per an unknown recall regarding the brakes in march of 2018. After the repair, the contact heard a grinding sound coming from the brakes. The initial repairs were performed by bradshaw mazda service (2512 laurens rd, greenville, sc 29607, (864) 458-3500). The vehicle was taken back to the dealer who wanted to charge the contact a diagnostic fee. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 42,172.
- Visibility/wiper
I am the original owner of a 2015 mazda 6. While traveling on a straight 60 mph highway, my sunroof window suddenly exploded, with a loud "bang!". The window was closed at the time and had not been opened in approximately 3 days. Fortunately, the interior deflector (sliding cover) was closed at the…
I am the original owner of a 2015 mazda 6. While traveling on a straight 60 mph highway, my sunroof window suddenly exploded, with a loud "bang!". The window was closed at the time and had not been opened in approximately 3 days. Fortunately, the interior deflector (sliding cover) was closed at the time, or glass shards would have rained down on my face and hair. No objects or sudden motions provoked the explosion. Police would not write a report because there were "no suspects of vandalism" and "no collision with other vehicles or property". $725 later, I have a new replacement window from the manufacturer and hope for no similar future incidents or possible mold/mildew issues. The cause of the safety risk IS unknown but IS certainly unacceptable, given that I maintain my vehicle to the highest standards and am the original owner of only 3 years. I have repair invoices, should they be necessary to substantiate this complaint.
- Electrical system · Visibility/wiper
Vehicle has had 3 windshield replacements in just three years of use and ownership. the windshield design seems to be extremely fragile and induces safety related sensor function anomalies. my grand touring model IS also equipped with a bose speaker system which causes popping from a faulty speaker. this seems to be a common problem with these vehicles.
- Wheels
Last week the while driving the car it was felt that the vehicle was going out of control and a metallic knocking sound was coming from the front right side. after parking the vehicle it was noticed that the front right tire had completely deflated. but he TPMS did not show any abnormality ever…
Last week the while driving the car it was felt that the vehicle was going out of control and a metallic knocking sound was coming from the front right side. after parking the vehicle it was noticed that the front right tire had completely deflated. but he TPMS did not show any abnormality ever during the drive. the tire was damaged to an extent that it had to be replaced. thankfully this happened at a low speed and it appears that the TPMS sensors (on which there was an earlier recall) IS not working correctly.
- Air bags
We received a recall notice now no record with you or mazda three attempts to arrange a repair now telling us they have no notice
- Parking brake
2015 mazda 6. Consumer writes in regards to safety recall notice 17v-393. *Ld the consumer stated while stated the dealer attempted to remove the rear wheels and stripped the locking lug nut on the driver's side, it was unable to be removed. The dealer advised it would cost 150.00 an hour to repair the damage caused by the servicer. The dealer managed to complete the recall without removing the wheels. *Js
- Electrical system · Service brakes · Structure › Body
This car IS not safe and mazda has known for years. The door sash molding has caused me permanent brain damage. At age 43, I had to retire/disability due to defects mazda knew of and just inform consumer of in 2018? I was making right hand turn, legally. Someone in lane next to me decided to turn…
This car IS not safe and mazda has known for years. The door sash molding has caused me permanent brain damage. At age 43, I had to retire/disability due to defects mazda knew of and just inform consumer of in 2018? I was making right hand turn, legally. Someone in lane next to me decided to turn and hit side of car. I as not injure on impact. It was the three week had to drive damage car while wait for lady's insurance to pay. The metal piece that in sspa5 status stuck out and hit head on it multiple times. My neurologist was dumfounded and could not figure out where my various horrible symptoms came from. The accident occur march 2017,mazda has known for years, check mazda forum. Had this fix 3 times and IS falling apart on passenger side again. As far as electrical, I will be at red light or stopped and car turn off for no reason, the bluetooth which need for directions goes in and out. It IS safety concern for me due to confusion symptom of brain damage. I just received in febuary 2018 safety recall 1217f on brake issue. It state mazda concerned about safety, but again knew of issue and hat sent recall. the car has many serious manufacture defect that have caused my life to be ruin, and as I research, bodily harm to other people. Mazda, even when shown medical record and note from neurologist will not release me from my lease unless I get another mazda, which I will never do. I am on restricted driving and need to feel safe in the car I drive. I absolutely do not. Can only imagine what safety recall will come next month. If mazda cared about humans, these recalls would have been sent minute issue was acknowledged. The very least mazda can do IS release me from lease, but they wont. Please get me out of this deadly machine so I am not afraid of car. Thank you. I don't know how to add documents,another symptom of brain damage, memory loss,
- Service brakes
Mechanical type parking brake, water may enter the brake caliper protective boot due to inappropriate sealing performance of the rear brake caliper. The actuator shaft may rust.which may stick result in the rear brakes dragging while driving and also a decreased parking brake holding force. ref: recall 1217f (mazda) 6 months and still haven't got parts for repair
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
- 11009654The SKYACTIV-DRIVE FW6A-EL AT uses Automatic Transmission Fluid (ATF) Type: FZ. Only use ATF-FZ to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.
- 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11008577Some customers may complain about scratches on the instrument cluster lens.
- 11007029For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11007018Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.
- 11007013Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- 11007010Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
- 11007009Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003397Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 11003396Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11000772Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
- 10254191Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 10254188Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
- 10252508Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10243568Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10241637Some customers may complain about scratches on the instrument cluster lens.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10238697Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- 10238695Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
- 10238663Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10237215Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 10237199Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).
- 10235414Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
- 10233704Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
- 10233669There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
- 10232304Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
- 10232299Speedometer replacement procedure
- 10232277Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
- 10230875Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10230865When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder block diagram.
Every Mazda MAZDA6 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.