2002 Nissan Sentra
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2002 Nissan Sentra. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
14 recalls name the 2002 Nissan Sentra. Newest first.
Nissan North America, Inc. (Nissan) is recalling certain air bag inflator replacement service parts that may have been installed as part of a theft or collision repair. The parts include certain passenger-side air bag inflators designed to fit Infiniti 2002-2003 QX4, 2006-2010 M35 and M45; Nissan 2001-2003 Maxima, 2002-2006 Sentra, and both driver and…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Dealers will inspect and replace the inflators as necessary, free of charge. Owner notification letters are expected to be mailed September 14, 2022. Owners may contact Nissan's customer service at 1-800-867-7669.
Nissan North America, Inc. (Nissan) is recalling certain 2002-2006 Sentra vehicles whose passenger air bags were previously inspected and may have been released without replacing the Takata air bag inflator. In the event of a crash, Takata frontal passenger air bag inflators may explode due to propellant degradation occurring after long-term exposure to…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Owners are advised not to drive their vehicles until the repair has been completed. Nissan will notify owners, and dealers will re-inspect the vehicle and, if necessary, replace the air bag inflator, free of charge. The recall began January 22, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PM964.
Nissan North America, Inc. (Nissan) is recalling certain 2001-2003 Maxima, 2002-2006 Sentra, 2002-2004 Pathfinder, 2007-2011 Versa Sedan and Versa Hatchback, 2001-2004 Infiniti I30 and I35, 2002-2003 Inifiniti QX4, 2003-2008 Infiniti FX35 and FX45 and 2006-2010 M35 and M45 vehicles. The vehicles are equipped with non-desiccated, frontal passenger air bag…
Risk and remedy
Risk
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the front passenger air bag inflators with alternate desiccated inflators, free of charge. The recall began February 12, 2020. Owners may contact Nissan customer service at 888-737-9511 or Infiniti customer service at 888-810-3715.
Nissan North America, Inc. (Nissan) is recalling certain model year 2001-2003 Nissan Maxima, 2002-2004 Pathfinder, 2002-2006 Sentra, 2002-2003 Infiniti QX4 and I35, 2003 FX35 and FX45, and 2001 I30 vehicles. Upon deployment of the passenger side frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk and remedy
Risk
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Nissan will notify owners, and dealers will replace the passenger air bag inflator, free of charge. The recall began on June 15, 2015. Owners may contact Nissan customer service at 1-800-647-7261. Note: On December 18, 2015 Nissan informed NHTSA of an amendment of this recall to remove 2004-2005 Infiniti FX35 and FX45 vehicles.
Dope, inc. IS recalling 42,540 combination corner and bumper lamp assemblies of various part numbers sold for use as aftermarket equipment for various passenger vehicles. these headlamps fail to conform to the requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these lamps do not contain…
Risk and remedy
Risk
Decreased lighting visibility may result in a vehicle crash.
Remedy
Dope, inc. Will notify owners and offer a full refund for the noncompliant combination lamps. the safety recall began on july 28, 2009. owners may contact dope, inc. At 1-626-272-1798.
On certain passenger vehicles equipped with a 2.5L engine, the crankshaft position sensor can overheat causing a brief interruption in the signal output from the sensor.
Risk and remedy
Risk
If the interruption in the signal from the crankshaft position sensor IS so brief that the electronic control module (ecm) logic does not have time to diagnose the condition, the engine may stop running without warning while the vehicle IS driven at a low speed increasing the risk of a crash.
Remedy
Dealers will reprogram the ecm free of charge. certain my 2006 altimas which have been previously remedied under recall campaign 06v223 (nissan r0606) are not included in this recall since the reprogramming for 06v223 also included this reprogramming. the recall began on december 31, 2007. owners may contact nissan at 1-800-647-7261.
Certain tradesonic combination lamps sold as replacement lamps for use on the above listed passenger vehicles. combination lamps not equipped with amber side reflectors fail to conform with the requirements of federal motor vehicle safety standard no. 108, lamps, reflective devices, and associated equipment.
Risk and remedy
Risk
Lack of amber side reflectors in the lamps will decrease lighting visibility to other drivers and may possibly result in a vehicle crash.
Remedy
Tradesonic will notify owners and replace the lamps free of charge. the recall IS expected to begin during july 2006. owners may contact tradesonic at 626-934-8884.
Certain anzo combination headlamp assemblies sold as replacement lamps for use on certain passenger vehicles. some combination lamps are not equipped with amber side reflectors which fail to conform to federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment."
Risk and remedy
Risk
Without the amber reflectors, the vehicle will be poorly illuminated, possibly resulting in a vehicle crash.
Remedy
Anzo will notify owners and replace the headlamps free of charge. the recall began may 9, 2006. owners may contact anzo USA at 909-468-3688.
On certain electric vehicles, the front suspension transverse link's ball joint bracket may break from stress concentration at a notch created by surface roughness and the shape of the material cut-line.
Risk and remedy
Remedy
Dealers will replace the bracket on these vehicles. owner notification began december 15, 2003. owners should contact nissan at 1-800-647-7261.
On certain passenger vehicles, the circuit board for the crank position sensor or cam position sensor may have an improper solder joint due to solder deformation caused by heat stress accelerated by the existence of flux residue during the soldering process.
Risk and remedy
Risk
This could cause the "service engine soon" warning light to come on, create a no start condition, cause reduced engine power, or cause the engine to stop running without warning during vehicle operation, which could result in a crash.
Remedy
Dealers will replace the crank position sensors. Camshaft position sensor(s), and in some cases, the variable timing control sensor(s). vehicles involved in a previous recall campaign, 01v357, are also included in this new campaign. the replacement sensors used in that campaign are also affected. owner notification began on december 22, 2003. owners should contact nissan at 1-800-647-7261 or infiniti at 1-800-662-6200.
On certain passenger vehicles equipped with the qg18de engine or qr25de engines, the foam material used for the interior lining of the electronic control module (ecm) box emits sulfur as it cures.
Risk and remedy
Risk
If one of the resistors inside the ecm has a crack on the surface coating, the gas may cause corrosion of the resistor. this could cause the malfunction indicator light to come on, poor drivability (idle instability, poor accelerator), or the engine to stop running during vehicle operation, which could result in a crash.
Remedy
Dealers will remove the inside lining material from the ecm box. owner notification began on december 22, 2003. owners should contact nissan at 1-800-647-7261.
On certain vehicles equipped with the 2.5 liter engine, the exhaust pipe hanger pin may catch debris from the road that could be ignited by contact with the main catalyst. also on 2002 altima and sentra vehicles, certain engine operating conditions may cause the pre-catalyst to overheat and damage the catalyst substrate.
Risk and remedy
Risk
Either of these two conditions could result in a fire.
Remedy
Dealers will remove the protruding portion of the exhaust pipe hanger pin. in addition to the corrective action, in order to reduce the risk of fire in the event of poor or improper maintenance that could result in oil spillage, heat shield(s) will be installed on the pre-catalyst and exhaust tube. owner notification began on july 28, 2003. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261. nissan recall nos. R3007, r3014, r3015, r3016, r3017. also on 2002 altima and sentra vehicles, certain engine operating conditions may cause the pre-catalyst to overheat and damage the catalyst substrate. if substrate particles enter the combustion chamber, they could score the cylinder walls, resulting in increased oil consumption. if the engine oil level IS not checked on a periodic basis and drops below the low level, and the driver continues to operate the vehicle ignoring noticeable engine noise, engine damage may occur which could result in a fire. the pre-catalyst will be tested to ensure it IS working properly and replaced if necessary. if damage IS found inside the pre-catalyst, it will be necessary to replace the engine.
On some passenger vehicles equipped with a nissan-approved accessory floor mat that was installed either at the assembly plant or by the dealer, due to the length of the driver side floor mat, a small amount of mat movement could cause the mat to interfere with the accelerator pedal and not allow the pedal to release after it IS depressed.
Risk and remedy
Risk
If this occurs unexpectedly, it could lead to a crash.
Remedy
Dealers will inspect the driver side floor mat and if it IS a nissan floor mat subject to this recall, the dealer will replace both the driver and passenger side floor mats. owner notification began march 18, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261.
Vehicle description: certain passenger vehicles fail to comply with requirements of federal motor vehicle safety standard no. 108, "lamps, reflective devices, and associated equipment." these vehicles were missing tamperproof caps that prevent horizontal headlamp adjustment.
Risk and remedy
Risk
These caps are installed to prevent misadjustment of the headlamps.
Remedy
Dealers will install a tamperproof cap over the horizontal adjustment screw for both headlamps. owner notification began january 14, 2002. owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact nissan at 1-800-647-7261.
Owner complaints
304 complaints19 involved a crash6 involved a fire22 injuries
What owners report most
Latest complaints
- Air bags
The contact called regarding the ownership of the 2002 Nissan Sentra. The contact received notification of NHTSA Campaign Number: 20V008000 (Air Bags); and would like the address to be removed from the vehicle recall distribution list because the vehicle owner does not live at the contact’s address. The manufacturer was contacted.
- Air bags
Unknown
- Engine · Unknown or other
There's something wrong with the cooling system when I recall data refreshed on nov 04,2020 1unrepaired recalls associated with this vin jan 09,2020 manufacturer recall numberpm684 nhtsa recall number20v-008 recall statusrecall incomplete summary takata has determined that a defect related…
There's something wrong with the cooling system when I recall data refreshed on nov 04,2020 1unrepaired recalls associated with this vin jan 09,2020 manufacturer recall numberpm684 nhtsa recall number20v-008 recall statusrecall incomplete summary takata has determined that a defect related to motor vehicle safety may arise in some of the subject non-desiccated ammonium nitrate inflators due to propellant degradation occurring after prolonged exposure to high absolute humidity, high temperatures and high temperature cycling this car.
- Engine
TL* the contact owns a 2002 nissan sentra. The contact stated that while driving 40 mph or stopped at a traffic light, the vehicle shutoff without warning. The contact had an independent mechanic replace the fuel pump, the spark plugs, the fuel filter and the exhaust pipes. A dealer was not contacted. The failure persisted. The manufacturer was contacted and informed of the failure. The failure mileage was 120,000.
- Air bags
No longer own this car
- Engine
I was made aware recently( march 2020) that the cam sensor in my car IS defective. There was a recall on this part in 2004. After contacting the nissan corporate headquarters, they inform me that their records show the recall remedy was satisfied in 2004. I do not remember bringing the car to the dealership nor does the dealership have any record the recall was satisfied.
- Air bags
Takata recall. Went to dealership to replace the recalled airbag. They inspected the airbag inflator, said it does not need to be replaced. They did not do any repair or replacement work on the takata airbag despite the fact that the recall notification stating that the nissan dealer will replace the air bag inflator with a new one. *Dt vin available *jb
- Air bags
I was notified of air bag recall by nissan. I took my vehicle to the local dealership and they agreed to fix but wanted me to release them of responsibility if they cracked my dash board during the repair. I refused to give permission to damage my vehicle. as instructed by the dealership I…
I was notified of air bag recall by nissan. I took my vehicle to the local dealership and they agreed to fix but wanted me to release them of responsibility if they cracked my dash board during the repair. I refused to give permission to damage my vehicle. as instructed by the dealership I called 1800 nissan consumer affairs and reported and they also confirmed they could repair but said I would have to assume responsibility for any damage caused by/during the repair. my vehicle currently IS not damaged and I refuse to assume responsibility for any damage they may cause.
- Air bags · Electrical system
TL* the contact owns a 2002 nissan sentra. The contact received notification of nhtsa campaign numbers: 15v287000 (air bags) and 07v527000 (electrical system); however, the contact was unable to get the remedy performed due to the nearest dealer being 600 miles away. The contact stated that the…
TL* the contact owns a 2002 nissan sentra. The contact received notification of nhtsa campaign numbers: 15v287000 (air bags) and 07v527000 (electrical system); however, the contact was unable to get the remedy performed due to the nearest dealer being 600 miles away. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue in november of 2017 and stated that they would send out a technician to perform the repairs; however, there has been no response. The contact had not experienced a failure. *Tt *tr
- Air bags
Takata recall......ive been advised by a class action lawsuit settlement notice that my vehicle may have inflators that are subject to recall but I havent heard anything from the manufacturer as to whether my specific vehicle IS affected or not. I would like to be contacted to know whether or not my vehicle needs to be checked or repaired.
- Air bags
On october 25, 2017 I received a letter about airbag safety recall from the department of highway safety and motor vehicle regarding an urgent request from nissan manufacturer concerning safety issues affecting my vehicle. There information received from my nissan 2002 sentra that IS currently…
On october 25, 2017 I received a letter about airbag safety recall from the department of highway safety and motor vehicle regarding an urgent request from nissan manufacturer concerning safety issues affecting my vehicle. There information received from my nissan 2002 sentra that IS currently registered under my name. I am filing the complaint to verify what will be my next step to take immediate action and have this issue repaired for free. I am concern for my safety !
- Air bags
On october 25, 2017 I received 2 letters regarding a vehicle recall for my nissan sentra 2002 concerning issues with my airbag that IS defective am reporting this problem because I will like to know what will be my next step and how can I fix this issue that concerns me.
- Air bags
Takata recall central houston nissan dealership number (713) 661-9955 x 5355 IS busy, does not call me back to schedule bag replacement. Nissan customer care (kayla (615) 725-7543, case # 28688503) has not helped and does not call me back. I called 1-888-327-4236 and made a complaint, but haven't heard back.
- Air bags
TL* takata recall. The contact owns a 2002 nissan sentra. The contact received notification of nhtsa campaign number: 15v287000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall…
TL* takata recall. The contact owns a 2002 nissan sentra. The contact received notification of nhtsa campaign number: 15v287000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Central houston nissan (2901 s loop w, houston, tx 77054, (713) 277-7566) was contacted, but was unable to schedule an appointment due to the parts not being available. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect. *bf consumer stated left vehicle for unscheduled repair 11/17/17 at central houston nissan. Updated 7/31/18*jb
- Electrical system
While driving on highway car engine shut off. It did this twice. The second time the car would not restart as of 7-29-2017
- Unknown or other
The car shut down sometimes when I stop in a red light. even sometimes inside the freeway. When almost stop. I belive IS a malfuntion of the engine control module ( ecm )
- Electronic stability control (esc) · Engine
Car has been turning off a few times when brake had been pushing down.(when the car had been stopping)
- Unknown or other
I'm not sure if the ecm reprogram that IS out for my vehicle will remedy this by the dealer refused to fix it because I refused to pay for a recall! I was traveling low speed and decelerating to pull into my work and the car went into failsafe mode and almost caused me to crash and get hurt it was…
I'm not sure if the ecm reprogram that IS out for my vehicle will remedy this by the dealer refused to fix it because I refused to pay for a recall! I was traveling low speed and decelerating to pull into my work and the car went into failsafe mode and almost caused me to crash and get hurt it was also on a city street when I was downshifting probably about 5-10 mph then I tried to turn and there was no power and a truck from behind was flying up on me and barely swerved out of the way to not hit me and it was a super humid hot day when it first happened! I have never had a major problem on my car! It has always been taken care of like it was royalty! The obd11 reads p0605 code and the description IS a rom error it says, let me state even though my car IS a 2002 it only has 28,750 miles on it and near perfect condition! I can erase the code and drive it then it will go into failsafe mode after driving for a few minutes! The dealership tried to tell me the ecu was fried and to bring it in and expect a minimum charge of a hour for them to just get my car in there building! That IS not right! I have 2 recalls and that IS all I want done! If the ecu was truly fried then the car would not be able to start at all! The car also sat for many years but was well properly stored and taken care of when it sat!
- Engine · Vehicle speed control
TL* the contact owns a 2002 nissan sentra. While driving various speeds, the vehicle stalled and independently accelerated. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 140,000.
- Electrical system · Vehicle speed control
Car turn off while driving. *tr
- Air bags · Electronic stability control (esc) · Vehicle speed control
Takata recall; after purchasing vehicle and driving for about 10 minutes; check engine light suddenly comes on prior to picking up speed to enter highway; vehicle abruptly loses power at a speed of 65 miles per hour and stalls in traffic causing a near fatal traffic accident; after running the vin…
Takata recall; after purchasing vehicle and driving for about 10 minutes; check engine light suddenly comes on prior to picking up speed to enter highway; vehicle abruptly loses power at a speed of 65 miles per hour and stalls in traffic causing a near fatal traffic accident; after running the vin number in nhtsa database vehicle was never recalled for grossly negligent issue with crankshaft and camshaft position sensors. This leads me to the fact that vehicle manufacturer never contacted original owner concerning this terrible safety issue. After finding out about two outstanding recalls that were never addressed in which the vehicle has exhibited potential catastrophic consequences based upon the manufacturers product defect it was uncovered that the vehicle has a potential fatal issue with the passenger side airbag. I am extremely terrified to operate this vehicle and my experience on october 1, 2016 of operating this vehicle and it losing power abruptly risking my life and limb has caused me extreme depression, stress, and mental anguish. If these issues are not corrected immediately as a remedy at law with the nearest nissan dealer including towing at manufacturer's expense, I and the texas office of the attorney general will pursue a gross product liability negligence legal action against nissan based upon my legal advice and texas law; which clearly states that in a product liability dispute the statute of limitations IS 15 years from sale unless manufacturer says useful life IS longer. Texas civil practice & remedies code ann. 16.012. Thank you for your time and attention to this serious safety matter. *tr
- Air bags
TL* takata recall. The contact owns a 2002 nissan sentra. The contact received notification of nhtsa campaign number: 15v287000 (air bags). The manufacturer was unable to provide a reasonable time frame to supply the part to the dealer. The contact had not experienced a failure. Parts distribution disconnect.
- Air bags
TL* takata recall. The contact owns a 2002 nissan sentra. The contact stated that the air bag warning light remained illuminated. The vehicle was included in nhtsa campaign number: 15v287000 (air bags), but the contact did not receive a recall notification. The failure mileage was not available. Parts distribution disconnect.
- Engine
TL* the contact owns a 2002 nissan sentra. While driving 45 mph, the check engine code: p0335 (crank sensor) illuminated. The vehicle was taken to an independent mechanic where the crank sensor was replaced. The vehicle was repaired, but the failure recurred. The vin was not included in nhtsa…
TL* the contact owns a 2002 nissan sentra. While driving 45 mph, the check engine code: p0335 (crank sensor) illuminated. The vehicle was taken to an independent mechanic where the crank sensor was replaced. The vehicle was repaired, but the failure recurred. The vin was not included in nhtsa campaign number: 03v455000 (engine and engine cooling). The manufacturer was not notified of the failure. The approximate failure mileage was 156,000.
- Engine · Vehicle speed control
My nissan sentra decided to stall out in the middle of a very busy intersection. was able to restart the nissan after about 15 seconds. later that day I was unable to start my car. battery was jumped and the car was running until I turned my headlights on. I had to be towed home. I believe my can sensor and crank sensor need to be replaced and there was a recall for this complaint before.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10235729RADIO INTERMITTENTLY REBOOTS DURING AUDIO PLAYBACK VIA BLUETOOTH CONNECTED IPHONE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232657WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232656WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232652DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206391STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192801SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192677SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
- 10192513SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Nissan STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192305SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle. IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192233Nissan Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Nissan design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Nissan's standards. Nissan Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Nissan most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletinfor further detail.
- 10192217If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see NTB00-033). See this bulletin for further detail.
- 10192216SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake incidents fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake incident based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific incident. See this bulletin for further details.
- 10192192As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192145SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10188377STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10152994Subject: Takata Completion Objectives for Q4 Nissan is continuing to ask its dealers to urgently help increase customer participation in the Takata recalls and to help it achieve 100% customer recall participation for the following vehicles: - 2007-11 Versa Sedan - 2007-12 Versa Hatchback - 2002-06 Sentra - 2002-04 Pathfinder - 2001-03 Maxima Nissan expects to upload the next refreshed owner list to DBS by the middle of February. At the time of monthly updates, we reassign owner lists based on dealer buy/sells. We anticipate having this automated within DBS by the end of the fiscal year. This is an extremely serious safety issue and Nissan is taking significant and unprecedented steps to increase customer recall participation but it needs dealer help to achieve its remedy goals. A separate communication will be released later this week informing regional personnel of the requirements for bonus payout in Q4. The Q4 objective is based on the average number of repairs in Q3 multiplied by the number of service days in Q4 (Mon-Sat minus any holidays). Dealer engagement is critical with this effort. It is a company-wide responsibility to make it a priority to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation represents significant gross profit opportunity for our dealers. Regional personnel can access current completions via the tableau Takata tracker (https://tableau.na.nissan.biz/#/site/SLSMKG/views/TakataCampaignReport/TakataCampaign?:iid=3 ). Q4 objectives will be updated by the end of the week in the tableau Takata tracker, but current overall completion rates are included above.
- 10152508Dealer Engagement for Takata Awareness Nissan is committed to the safety and security of its customers and their passengers. As you are likely aware, Nissan has initiated multiple field actions to execute the Takata Airbag Recall in accordance with the schedule set by the National Highway Traffic Safety Administration (NHTSA). Nissan has employed a variety of methods to reach affected customers to increase repair completion. However, your help is needed to raise awareness to remedy the approximately seven hundred thousand vehicles that remain unrepaired. This is a serious issue and we need everyone?s help to further increase recall awareness. Nissan is asking all dealers to provide their employees with instructions on how to identify vehicles affected by the Takata airbag recall and encourage them to help draw an affected owner?s attention to this danger. Your employee?s actions could save someone?s life or prevent a significant injury. Supporting Materials To assist with this request, each dealer will receive thirty ?Takata Airbag Recall Alert Cards? by December 5, 2018. Each ?Alert Card? has eight (8) individual tear off cards (written in English and Spanish) that can be distributed to owners to make them aware of how to check their vehicle for an open Takata recall, and of the importance of having the repair performed. To facilitate identification of affected vehicles, your employees can download the free Airbag Recall App from the App Store or Google Play. This app will work for any brand vehicle affected by the Takata recall, and will inform your employees if any of the affected vehicles listed below have an open Takata recall. Affected Vehicles: - NISSAN: - 2001-2003 Maxima - 2002-2004 Pathfinder - 2002-2006 Sentra - 2007-2011 Versa Sedan - 2007-2012 Versa Hatchback - INFINITI: - 2001 I30 - 2002-2004 I35 - 2002-2003 QX4 - 2003-2008 FX35/45 - 2006-2010 M35/45
- 10148768Free Oil Change Specific Vehicles Subject to the Takata Recall *****Detailed Information***** To help accelerate repair completions on specific populations of vehicles recalled for the Takata airbag, Nissan is offering a special incentive for certain populations of affected vehicles for a limited time. The expiration date for this offer is December 31, 2018. Nissan is offering a complimentary oil change for participating customers free of charge. Nissan Consumer Affairs will be outreaching to these eligible owners directly, but dealers may also offer this incentive to eligible owners found on your retailed vehicle open campaign report if their VIN has PC650 or PC655 applied in Service Comm or DBS National Service History ? Open Campaign. *****What Dealers Should Do***** 1. Dealers should verify if vehicles are eligible for this complimentary oil change using Service Comm or DBS National Service History ? Open Campaign I.D. PC650 or PC655. - The free oil change should only be performed if the Takata recall campaign has been performed first or at the same time as the oil change. NOTE: Customers should be informed that this free oil change offer is timelimited. Owners may redeem this free oil change offer at any point from the date of Takata repair until December 31, 2018. SERVICE COMM will be deactivated on January 1, 2019, and the offer will expire at that time. 2. The service department should submit the free oil change offer and Takata recall repairs as two separate campaign repair claims. Once the oil change claim has been submitted and paid, the offer will no longer display in Service Comm.
- 10051767Nissan: lock/unlock request button on outside handle does not respond.
- 10039804Nissan: the engine cranks longer than 3 seconds when starting. 2002-2006 sentra.
- 10034677Nissan: the clutch pedal spring needs to be replaced for any reason (such as noise). Replace the spring and bushings with the ones listed in parts information section. Do not replace the entire clutch pedal assembly if only replacing the spring IS necessary.
- 10032506Nissan: vent control valve replacement. When replacing the evap canister vent control valve for reason: use the one listed on page 2; for vent control valve replacement procedure, refer to the appropriate section of the electronic service manuals (esm; when installing the new valve, do not add any lube to its o ring; for frontier (D40 series) only, install the protector listed in parts information. Includes 2005-09 frontier. Updated 12/8/10.
- 10032306Nissan: exterior lamp fogging. Occasionally water IS noticed in the exterior lamps. This IS generally not due to a defect. All current exterior lamp assemblies are vented to the atmosphere (not sealed). This IS necessary to allow for expansion and contraction of air from temperature variations (warmer or colder) without damage to the lamp. Moisture in the air sometimes travels into and out of the lamp assembly through these vents. Certain environmental conditions may cause moisture to condense. The fogging/cloudiness should disappear over time when the lamp IS in a dry environment. No models listed. Updated 5/7/10. Updated 12/9/13.
- 10031305Nissan: tire pressure monitoring system (TPMS) warning light on/flashing. No models or model years listed. Updated on 08-11-2011.
- 10030165Nissan: the 12 volt battery IS an important part of the vehicle electrical system and IS required to stay connected when the engine IS running. To prevent damage to vehicle electronic components follow the instructions/cautions. No model years listed.
- 10025522Nissan: srs precautions during service;improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs on all nissan models with the srs systems. Updated 2/21/14.
- 10021508Exterior lamp fogging.
- 10019613Mil on with dtc u1000 or u1010 stored in engine control unit.
- 10019300Malfunction indicator lamp on with diagnostic trouble code u1000 or u1010 stored in engine control unit.
- 10017473Front seat belt latch plate retaining button missing.
Every Nissan Sentra model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.