2012 Toyota Highlander
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Toyota › Highlander › 2012
These records cover every 2012 Toyota Highlander. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2012 Toyota Highlander. Newest first.
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota…
Risk and remedy
Risk
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013…
Risk and remedy
Risk
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Owner complaints
182 complaints16 involved a crash3 involved a fire13 injuries
What owners report most
Latest complaints
- Forward collision avoidance › Adaptive cruise control · Service brakes
While driving one day i got the ABS light and brake light on on my car screen and the small display showed "Barke Malfunction" when i did the scan it is C1391 Code which is for ABS Accutator issue. This showed be fixed by Toyota dealership for free. this is design issue seems like based on the google search with Toyota Hybrid vehicles
- Other/i am not sure
The unmatched handle completely broke. So now the insert and the base are stuck together and I can not unlatch them to use this carseat properly to transport my son. I have to take the base and all out of the car as one piece
- Engine and engine cooling · Suspension
The contact owns a 2012 Toyota Highlander. The contact stated that 5,000 miles after purchasing the vehicle, the contact noticed an oil leak. The contact performed the oil changes and had noticed that engine oil had leaked down onto the weather seal in the vehicle. The contact noticed several oil…
The contact owns a 2012 Toyota Highlander. The contact stated that 5,000 miles after purchasing the vehicle, the contact noticed an oil leak. The contact performed the oil changes and had noticed that engine oil had leaked down onto the weather seal in the vehicle. The contact noticed several oil stains on the ground during rainy weather. The contact noticed that the new tires that the dealer installed at the time of the vehicle sale were worn out. The contact checked the tires and noticed that the plastic rubber on the front strut was severely damaged. The vehicle was taken to an independent mechanic who diagnosed that the timing cover had a leak, and that the timing cover area was smeared with an unknown silicone patch. The struts were replaced. The contact stated that the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
- Tires › Pressure monitoring and regulating systems
The contact owns a 2012 Toyota Highlander. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a Tire Center, which was unable to determine the cause of the failure. Upon further investigation, the contact linked the failure to NHTSA Campaign Number: 24V452000…
The contact owns a 2012 Toyota Highlander. The contact stated that the TPMS warning light was illuminated. The vehicle was taken to a Tire Center, which was unable to determine the cause of the failure. Upon further investigation, the contact linked the failure to NHTSA Campaign Number: 24V452000 (Tires). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 90,200.
- Structure › Body
The paint is malfunction , and is available for inspection upon request.
- Electrical system · Engine · Unknown or other
I think there is odometer fraud by this company selling this car. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
2012 Toyota Highlander Blizzard white paint peeling I need help!!! I noticed paint peeling on a side panel 2 months ago and then followed up the peeling to find the entire top of my car is totally peeled! Please, help!!! [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Structure › Body
Hello, to whom it may concern: My 2012 Toyota Highlander Color Pearl White vin [XXX] ) has a repaint recall before Nov 2024. I was told at the dealer that I have to contact the Toyota dealers until I get the opportunity to get it paint. I was told that I had to contact any Toyota dealer until I…
Hello, to whom it may concern: My 2012 Toyota Highlander Color Pearl White vin [XXX] ) has a repaint recall before Nov 2024. I was told at the dealer that I have to contact the Toyota dealers until I get the opportunity to get it paint. I was told that I had to contact any Toyota dealer until I get a date of acceptance. Thinking that it was not fair to delegate the responsibility on myself I made a few calls until I did get an appointment to get my SUV painted. The recall period is almost over (Nov 2024) I was told and I will put a claim on Toyota Corporation for not making sure all the vehicles are completely painted. I will also put a lawyer to help me get across my claim if I am not informed from Toyota the date that they will work on my SUV with the repaint recall. Respectfully, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Service brakes
All brake warning indicators lit up. Took it to a mechanic that specializes in hybrids and they diagnosed it as a brake assembly/actuator issue, with a diagnostic code of C1391, with a repair estimate of $4888. Found online that there was a Toyota Customer Support Program 21TE03 that addressed this…
All brake warning indicators lit up. Took it to a mechanic that specializes in hybrids and they diagnosed it as a brake assembly/actuator issue, with a diagnostic code of C1391, with a repair estimate of $4888. Found online that there was a Toyota Customer Support Program 21TE03 that addressed this issue, but my vehicle was outside of both the primary and secondary coverage periods. My issue is that if they knew this was a very serious safety defect for older hybrid vehicles, why would they only offer to address it during a very short period of time?? There are many people reporting online that the same thing happened to them (problem arose after coverage period expired). Toyota says they “care about the customers’ ownership experience,” but by neglecting to help those of us experiencing this issue, they are showing the exact opposite. Hope you will help the roughly 74,700 owners potentially impacted by this, by encouraging Toyota to be accountable for the safety of their owners. Thanks.
- Unknown or other
No accident
- Electrical system · Unknown or other
2012 TOYOTA HIGHLANDER was locked & battery was dead. Could not unlock using either the key fob or the mechanical key in the fob. Was told even the mechanical key requires battery power.
- Engine · Power train
Toyota Piston and Ring defect. My 2012 Toyota Highlander engine has defective pistons and rings that have led to excessive oil consumption and the potential for a serious accidents as it causes the engine to lose compression and conk out, all of a sudden, in traffic, and costly repair for us…
Toyota Piston and Ring defect. My 2012 Toyota Highlander engine has defective pistons and rings that have led to excessive oil consumption and the potential for a serious accidents as it causes the engine to lose compression and conk out, all of a sudden, in traffic, and costly repair for us customers with less than 150,000 miles. Piston/ring issue diagnosed by Toyota Dealer in Panama City, Florida. A class Action lawsuit needs to be initiated, immediately, for the 2012 Toyota Highlander. Toyota has already had a Class Action Lawsuit for this same problem in 2014 for their other Toyota models.
- Structure › Body › Roof and pillars
The contact owns a 2012 Toyota Highlander. The contact stated that he noticed that the front and rear driver’s side and rear passenger’s side carpet were soaked with water. The contact then stated that he also noticed the water had leaked from the sunroof. The vehicle was taken to an independent…
The contact owns a 2012 Toyota Highlander. The contact stated that he noticed that the front and rear driver’s side and rear passenger’s side carpet were soaked with water. The contact then stated that he also noticed the water had leaked from the sunroof. The vehicle was taken to an independent mechanic where it was diagnosed that water had entered through the sunroof due to the drain tube being improperly designed. The contact stated that he was concerned because of two visible electrical connectors near the front driver’s side floorboard and possible mold, corrosion, and rust. An undisclosed dealer was notified of the failure and the contact was informed that he would receive a call back but no response was received. The manufacturer was not notified of the failure. The failure mileage was approximately 128,000.
- Engine
Around 112,500 miles our vehicle's oil pressure light came on. My husband drove it home, and our mechanic told us to tow it to his shop for inspection. The next day I drove it to the shop, which was only a few miles away, and my mechanic informed us that there was "no oil left" inside the engine…
Around 112,500 miles our vehicle's oil pressure light came on. My husband drove it home, and our mechanic told us to tow it to his shop for inspection. The next day I drove it to the shop, which was only a few miles away, and my mechanic informed us that there was "no oil left" inside the engine and that it was a miracle the engine didn't seize on the way. We left it at the shop, a certified Toyota mechanic, overnight for inspection. The next day our mechanic informed us that the piston rings in the engine have failed and oil was burning internally. Every service had been done on this vehicle by a Toyota dealership or a certified mechanic. We were shocked considering the mileage on the vehicle. We have since discovered that the V4 engine in this vehicle was also problematic with Camrys and other Toyotas, but that the recalls were only repaired prior to 60k miles and our vehicle was not apart of that service bulletin, even though it was the same problem and same engine. We could have been on the interstate with our 4 and 6 year old children in the vehicle if the engine seized. This is a tremendous engine issue and we understand that soon the engine will produce smoke that could blow into the vehicle. We have calculated that a quart of oil is being burned every 600 or so miles.
- Structure › Interior panels › Sun visor
The contact owns a 2012 Toyota Highlander. The contact stated while driving 65 MPH, the driver’s side sun visor detached and fell on the contact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the driver side sun visor to be replaced. The vehicle was repaired.…
The contact owns a 2012 Toyota Highlander. The contact stated while driving 65 MPH, the driver’s side sun visor detached and fell on the contact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the driver side sun visor to be replaced. The vehicle was repaired. The contact stated that in September 2022, the driver's and the passenger's side sun visors detached. The contact took the vehicle to the second local dealer, Capitol Toyota (6800 Automall Pkwy, Gilroy, CA 95020, (408) 335-0587) where the vehicle was diagnosed and determined that the driver’s and the passenger's side sun visors needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was unknown.
- Electrical system · Service brakes
This is the second Highlander Hybrid I've owned that has had the brake actuator and booster assembly fail affecting the functionality of the car's braking system. Replacing these two parts has an absurd price of over 3k at the dealership and other independent hybrid repair shops. My car only has…
This is the second Highlander Hybrid I've owned that has had the brake actuator and booster assembly fail affecting the functionality of the car's braking system. Replacing these two parts has an absurd price of over 3k at the dealership and other independent hybrid repair shops. My car only has 70k miles on it and I've read this issue applies to almost all other Toyota Hybrids. If most hybrid's brakes will fail eventually, putting at risk owners, why is there not a recall to fix this "not a matter of if, but when" possible life threatening issue?
- Electrical system · Engine
When turning on the defrost button, the engine shuts off while driving.
- Forward collision avoidance › Automatic emergency braking · Service brakes
I was driving and arrived home and suddenly lost my braking and almost hit my house if I didn't steer the wheel towards my lawn and put on my parking brake it would have been a disaster. I felt so unsafe that I had my vehicle towed for repair and had to replace the brake master cylinder. Two…
I was driving and arrived home and suddenly lost my braking and almost hit my house if I didn't steer the wheel towards my lawn and put on my parking brake it would have been a disaster. I felt so unsafe that I had my vehicle towed for repair and had to replace the brake master cylinder. Two weeks later, we went on a family trip and parked my vehicle with my family and it was on a slight slope and went to put on the parking brake and it was still slightly moving forward only to put my vehicle in reverse QUICKLY in order in NOT DRIVE INTO A LAKE WITH MY FAMILY IN THE vehicle!!! I have just read the complaints and this is an ongoing problem since 2011 and I am quite SHOCKED that this is NOT ON RECALL!!! My wife has a Prius V 2013 and have not had any problems at all, BUT has a recall on a Brake Hydro-Boost pump fail for her vehicle, BUT nothing is wrong with her brakes, ONLY THE 2012 TOYOTA HIGHLANDER!!! Please let me know what Toyota needs to do to get this this fixed!!! I know there are probably more that no one is reporting this and I guess there must be a fatality in order for Toyota to fix this problem!!!!
- Service brakes
The Brake Hydro-Boost pump failed while driving on I-75. Subsequently almost all braking was lost on the vehicle. I have researched similar failures on the same model brake pump assemblies, and feel that this is a very unsafe failure condition for the vehicle. The repair cost for this failure is…
The Brake Hydro-Boost pump failed while driving on I-75. Subsequently almost all braking was lost on the vehicle. I have researched similar failures on the same model brake pump assemblies, and feel that this is a very unsafe failure condition for the vehicle. The repair cost for this failure is exorbitant given the rate of failure which seems to exist with this make/model. Luckily I was driving the vehicle at the time and had the presence of mind to allow the vehicle to roll to a stop using engine braking. This failure could have caused a multiple fatality accident in may opinion. Toyota is negligent in their care regarding theses failures.
- Vehicle speed control
On December 29, 2021, while backing up my 2012 Toyota Highlander accelerated at speed that I was unable to control. One car that was packed in the driveway was damaged beyond repair. An office building where I was working was damaged and has been accessed with a loss of over $100,000. I contacted…
On December 29, 2021, while backing up my 2012 Toyota Highlander accelerated at speed that I was unable to control. One car that was packed in the driveway was damaged beyond repair. An office building where I was working was damaged and has been accessed with a loss of over $100,000. I contacted Toyota after knowing that there was a recall regarding unintended acceleration in some Toyota cars. Toyota sent an inspection team to Geico Insurance company which had taken over possession of the car. The inspection team and the Toyota representative assured me a final report would be sent to me within a month after the inspection had been completed but even up to this moment Toyota has not responded to my email requesting for the report. You can reach out to Toyota and reference File # 220105001224. For the six years I owned the car, i have never been informed of any recall. My car was regularly serviced by Toyota Ourisman Chantilly and Ourisman Toyota Fairfax.
- Air bags
The front passenger side airbag light has been going off and on for a few months when someone is sitting in the seat now and now the sea is showing up
- Unknown or other
In July 2018, I was rear ended and had to have the Toyota of Greenville repair and repaint the rear of my car. Prior to that I had had no issues with chipping paint anywhere on my car. After that I began to have small bubbles of chipping paint on the front end of my car. I questioned the process…
In July 2018, I was rear ended and had to have the Toyota of Greenville repair and repaint the rear of my car. Prior to that I had had no issues with chipping paint anywhere on my car. After that I began to have small bubbles of chipping paint on the front end of my car. I questioned the process and what may have caused it. I got nowhere with the Toyota of Greenville repair shop. I returned to Toyota of Greenville because that is where I bought my Highlander which is a 2012 and felt that service would be superior. That was in 2018 and as of today March 2, 2022 the front end of my Highlander has more chips and dings of paint. The rear end also had to be redone two times because of poor quality if the paint shop did not use adequate materials and protect the rest of my car the change in the temperature etc. could have aggravated the paint and caused it to chip and bubble. I requested that Toyota consider this a recall issue or service repair issue and repaint my Highlander. I purchased the Highlander because I was assured that it would maintain its exterior for many years. I have noted several recalls on paint colors that are metallic and my car has a metallic gray which could be an issue.
- Engine
The contact owns a 2012 Toyota Highlander. The contact stated while driving 60 MPH, the vehicle suddenly loss motive power while depressing the accelerator pedal. The contact pulled over and attempted to restart the vehicle; however, the vehicle failed to restart. There were several unknown warning…
The contact owns a 2012 Toyota Highlander. The contact stated while driving 60 MPH, the vehicle suddenly loss motive power while depressing the accelerator pedal. The contact pulled over and attempted to restart the vehicle; however, the vehicle failed to restart. There were several unknown warning lights illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing chain fractured and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 120,000.
- Service brakes · Unknown or other
I have had at least 6 occasions that in shifting from reverse and backing up that the bakes did not work, fortunately I was going slow and stopped with emergency brake. I have it also after backing safely, then shifting into drive that the brakes went to the floor and wouldn’t stop the vehicle…
I have had at least 6 occasions that in shifting from reverse and backing up that the bakes did not work, fortunately I was going slow and stopped with emergency brake. I have it also after backing safely, then shifting into drive that the brakes went to the floor and wouldn’t stop the vehicle again, between the emergency brake and park I avoided disaster. Our car has only 27000 miles and we are very concerned that something bad could easily happen. The multiple occurrences have taken place in the last 1 - 2 years most recent today 12/12/2021.
- Wheels
Toyota and other vehicle brands use wheel lug nuts that become "swollen" over time. This happens because a cosmetic cap (with no mechanical purpose) made from a different metal is bonded over the metal of the lug nut. The cosmetic cap deforms or swells, because of its different properties…
Toyota and other vehicle brands use wheel lug nuts that become "swollen" over time. This happens because a cosmetic cap (with no mechanical purpose) made from a different metal is bonded over the metal of the lug nut. The cosmetic cap deforms or swells, because of its different properties compared to the lug nut itself. On 12 August 2021 I was unable to change a flat tire because the lug nut wrench that came with the vehicle no longer would fit over the lug nuts in order to loosen them. The lug nut wrench would not fit any of the 20 lug nuts on the vehicle. There is not one single mention in the 636-page owner's manual about swollen lug nuts, only an advisory to use genuine Toyota wheel nuts and wrenches, which easily become incompatible. The genuine Toyota wrench no longer fit, I had no other means of loosening the lug nuts, and became stranded. I was fortunate that a friendly motorist with a set of different sockets and a breaker bar came along and was able to assist me. Such fortune is not always the case. Being stranded puts the personal safety of the motorist in jeopardy, as can be confirmed in numerous reported incidences. On 13 August 2021 I went to the dealer to repair / replace the flat tire. The dealer acknowledged that the swollen lug nuts were a known mechanical defect with many Toyota vehicles, but refused to install lug nuts on my vehicle without this defect. The only recourse offered was for me to buy new lug nuts of the same style, which would not have improved the situation. Because of the personal safety issues involved, intentionally selling vehicles with know mechanical defects to unsuspecting buyers should come with serious consequences for a manufacturer. Refusing to repair such defects when pointed out to the dealers should also carry consequences.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Steering Column Separation
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given…
On November 16, 2018, the Office of Defects Investigation (ODI) opened an Engineering Analysis (EA18-006) as an upgrade to a Preliminary Evaluation (PE18-005). The investigation focused on allegations of steering wheel separation from the lower steering column after using the tilt and/or telescoping mechanism. Given the separation occurring when operating the tilt and/or telescoping function and failure of both shear capsules to maintain the lower steering column mounting position, potential for shear capsule damage in the known failures due to collisions, the overall low rate of occurrence, and the updated manufacturer documentation, this investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves right to take further action if warranted by the circumstances. A detailed summary of the investigation is attached to this closing resume. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Upper Steering Column Separation
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle…
On May 4, 2018, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-005 to investigate three allegations of steering column separation for Model Year (MY) 2008 through 2013 Toyota Highlander vehicles. Two (2) of the 3 complaints were received by ODI in April 2018 and occurred while the vehicle was in motion. Since opening PE18-005, one (1) additional VOQ involving steering column separation has been received. This incident occurred while the vehicle was stationary.As part of PE18-005, ODI examined the field data, warranty data, and relevant technical information submitted by Toyota in response to the PE18-005 information request letter. Ten (10) additional incidents of steering column separation were identified. Four (4) of these instances occurred while driving. During PE18-005, ODI confirmed that the steering columns in the subject vehicles are equipped with breakaway capsules that are designed to collapse/shear during certain types of vehicle collisions. This design feature aims to reduce driver injury severity from impact with the steering wheel in frontal vehicle collisions. There is no direct method for detecting when the capsules in the subject vehicles have sheared. If the driver operates the tilt/telescoping feature after the breakaway capsules have separated, the steering column may drop out of position and could subsequently detach entirely from the rest of the steering assembly. Loss of steering while driving may cause a loss of vehicle control, which could lead to a vehicle crash.To date, ODI has identified 14 incidents involving complete steering column separation, 6 of which occurred while driving. One of these incidents involved a minor crash. Additionally, there have been 16 events where the steering column dropped from the dashboard mounting brackets, but column separation did not occur. Four of these incidents happened while driving. Of these 30 total separation/drop incidents, 5 of the vehicles have evidence of minor collision repairs months or years prior to the steering column failure.This investigation has been upgraded an to Engineering Analysis (EA18-006) in order to 1) conduct a more detailed analysis of the conditions that may cause the steering column breakaway capsules to separate and 2) assess factors that may contribute to the problem of failing to detect and repair breakaway capsules after they have separated. Toyota has recently revised their repair manual and issued a Collision Repair Information Bulletin to help address the second concern.The VOQs associated with this investigation can be viewed at www.NHTSA.gov under the following ODI complaint numbers: 11141761, 11083623, 11083280, 10888043.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007455Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006161Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11005122Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
- 11005119This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025 model year Toyota vehicles.
- 11005064Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
- 11005061This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025 model year Toyota vehicles.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
- 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10238157TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
- 10230369DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230368DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230367DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10227920DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10227919DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10227918DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10227916DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10227915TI: TECHNICAL INSTRUCTIONS Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10227914CSP: Customer Support Program ZKG ? Paint Repair Process
- 10227913DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10227912DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10227898TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10224108TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
- 10220183TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
- 10220174TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process
- 10220158DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10214323TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions
- 10211829DD: Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint Toyota has added approximately 430,700 2008 ? 2018 model year Highlander and Highlander Hybrid vehicles to this Customer Support Program
Every Toyota Highlander model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.