2002 Toyota Prius
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Toyota › Prius › 2002
These records cover every 2002 Toyota Prius. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2002 Toyota Prius. Newest first.
Toyota IS recalling certain model year 2001 through 2003 prius passenger cars manufactured from january 28, 2000, through may 30, 2003. the steering linkage may loosen, resulting in reduced electric steering assistance when making a left turn.
Risk and remedy
Risk
Loss of power steering, particularly when an operator IS actively intending to steer the vehicle, may increase the risk of a crash.
Remedy
Toyota will notify owners and dealers will replace the nuts in the steering linkage free of charge. the safety recall began on july 8, 2011. owners may contact toyota at 1-800-331-4331.
On certain passenger vehicles, due to improper molding of the resin body of the crankshaft position senor installed on the engine block, engine oil may penetrate the seal and enter the sensor wiring connector. the wire harness connector may not be sufficiently attached to the locking tab of the sensor wiring connector.
Risk and remedy
Risk
Engine oil inside the sensor wiring connector could cause expansion due to the heat of the engine and could deform the sensor wiring connector. the connector may become disconnected, which could cause the engine to stall while driving and not be able to be restarted increasing the risk of a crash.
Remedy
Dealers will replace the crankshaft position sensor free of charge. the recall began on july 26, 2006. owners may contact toyota at 1-800-331-4331.
Owner complaints
167 complaints12 involved a crash4 involved a fire11 injuries5 deaths
What owners report most
Latest complaints
- Steering
I was driving on the 91 freeway west exit ramp to merge into the 57 freeway in Orange County ca. when suddenly I lost all power steering on the car . We managed to get out the freeway on the first exit
- Service brakes
Anti-lock brake failure. Failing to pressurize.
- Steering
Driving up and down a slight incline, power steering suddenly goes out. Only happened twice so far but I don't know what would prevent it from happening again. Probably going about 15-20mph uphill and maybe 20-25mph downhill. Happened on a city street.
- Service brakes · Vehicle speed control
Driving speed less than 25mph on familiar surface street with need to stop for a car about 75 feet (estimate) in front; should have been an easy stop; applied brakes but car accelerated (i think only electric motor); further brake pressure did not stop the car, continued to accelerate (estimate 30…
Driving speed less than 25mph on familiar surface street with need to stop for a car about 75 feet (estimate) in front; should have been an easy stop; applied brakes but car accelerated (i think only electric motor); further brake pressure did not stop the car, continued to accelerate (estimate 30 mph); fender bender crash of driver side front fender into passenger rear fender and side bumper. Very familiar with car (19 years driving it) and very familiar street near my home; confusion was not a factor; no airbags on either car activated; I was able to stop when I was beyond the struck vehicle. I plan on not driving car further and have asked toyota dealer to take it back for junk without a definite reply so far
- Steering
I was driving on the highway and felt a jerking at my steering wheel a few months back, I thought ok maybe the steering wheel loose or something, I was going around 65 mph. Fast forward to two weeks ago and the steering wheel completely locks up on me driving to a dr appointment I had to go to. I…
I was driving on the highway and felt a jerking at my steering wheel a few months back, I thought ok maybe the steering wheel loose or something, I was going around 65 mph. Fast forward to two weeks ago and the steering wheel completely locks up on me driving to a dr appointment I had to go to. I was going around 30 mph in traffic the steering locked up and the triangle illuminated on my navigation screen and the dreaded trouble sign appeared. Once this appeared on my screen the steering wheel felt like it had no power steering. At first I thought, I need to check the power steering fluid, I researched and realized this prius IS completely electric power steering. So I arrived at my doctors and turned the car off, when I came back and turned it back on to my amazement the light turned off and the power steering was back. Then the week after same problem happened, but I didn't have my obd 2 reader with me, so again I shut off the car and the problem went away. I started to do research and realized this IS a serious common problem with the electric power steering, the computer chip that controls the steering malfunctions and needs to be replaced, so I came here to check if any recalls on my vehicle and there IS not. The same problem happened again today, this time my girlfriend was driving and was going around 45, she said she almost crashed. This IS a serious safety hazard and toyota appears to be behind the eight ball in this as I have read numberous forums of this malfunction, it's a wide spread problem and extremely costly to fix. This problem shouldn't fall onto the owners as it IS the manufacturer's fault for not doing their due diligence and addressing this problem at the factory before mass producing and selling to consumers like i.
- Exterior lighting
The headlight lenses covers repeatedly clouds over to the point I can hardly see the roadway at night. dealer have cleanse the lenses how has last for about a month. the dealer now says these need to be replace at a cost to me for $750. I believe this IS manufacture's defect and it IS a serious safety issue for a recall. the dealer should develop a fix and replace these lenses without charging the vehicle owner.
- Steering
My steering wheel starts shaking violently when driving under 32 degrees outside and locks up the ability to steer which can be deadly on the highway which I don't drive much luckily and toyota has no open recalls even though I'm not the only one with this. I've has to hurt my hands wrestling with…
My steering wheel starts shaking violently when driving under 32 degrees outside and locks up the ability to steer which can be deadly on the highway which I don't drive much luckily and toyota has no open recalls even though I'm not the only one with this. I've has to hurt my hands wrestling with it to pull over which IS dangerous on some roads!!!! Very dangerous fault in a car this IS the 1 part I rely on to save me! Can't believe toyota won't fix it!!! Also this happens a few times every week though out the entire winter! It happens when driving on winding road at 10-35 mph and sometimes happens when turning right or left! I need advice!
- Steering
TL* the contact owns a 2002 toyota prius. The contact stated that the electric power steering failed without warning. Also, the steering wheel veered to the right, which caused the contact to drive over a curb. The contact turned off and restarted the vehicle. The vehicle was not included in nhtsa…
TL* the contact owns a 2002 toyota prius. The contact stated that the electric power steering failed without warning. Also, the steering wheel veered to the right, which caused the contact to drive over a curb. The contact turned off and restarted the vehicle. The vehicle was not included in nhtsa campaign number: 11v304000 (steering); however, the vehicle exhibited the same failure as listed in the recall campaign. The dealer (larry h. Miller liberty toyota colorado springs, 5115 new car dr, colorado springs, co 80923, (719) 419-5832) indicated that the vehicle was excluded from a warranty campaign and the steering gear and computer may need to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was not available. *As
- Steering
While driving on the freeway in stop and go traffic the steering wheel started to oscillate back and forth it subsided however a few min later as freeway speeds were approached the wheel tried turning hard left then vibrated center to left. if I had been unaware this would have resulted in hitting…
While driving on the freeway in stop and go traffic the steering wheel started to oscillate back and forth it subsided however a few min later as freeway speeds were approached the wheel tried turning hard left then vibrated center to left. if I had been unaware this would have resulted in hitting the center divider at freeway speeds. a brief research online shows this IS not the first known issue.. this was very similar to: https://www.youtube.com/watch?v=rv-ul1pxj1u very disturbing situation to be in - at first the ps warning indicator came on then said problem solved only to happen again (less pull the 2ND time but still noticeable.)
- Steering
When making a turn at slow speeds there IS violent back and forth uncontrollable movement in the steering wheel. You have to bring the vehicle to a stop. The problem IS your in the middle of a turn or intersection.very dangerous,there are no warnings when this occurs.
- Steering
While driving lost of steering momentarily for several months but thought it was belt slippage. Today (9/28/ 2018) total lost of steering. Was able to get vehicle to side of road and shutoff ignition switch. Started vehicle again and had normal steering control again. After reviewing recalls…
While driving lost of steering momentarily for several months but thought it was belt slippage. Today (9/28/ 2018) total lost of steering. Was able to get vehicle to side of road and shutoff ignition switch. Started vehicle again and had normal steering control again. After reviewing recalls noticed that toyota had two voluntary recalls on same problem but have now removed them. what can be done for this problem. (Xxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).
- Steering
Vehicle's steering wheel begins to vibrate out of control when attempting turns. This violent shaking poses serious dangers to driver while making turns, and causes driver to pull off of road and completely turn car off. Problem noticeable for approximately 1 month intermittently before problem…
Vehicle's steering wheel begins to vibrate out of control when attempting turns. This violent shaking poses serious dangers to driver while making turns, and causes driver to pull off of road and completely turn car off. Problem noticeable for approximately 1 month intermittently before problem began occurring without fail every single time vehicle was driven. When taken to toyota dealership in bloomington, in, mechanics said entire rack needed replacing, estimating a total much higher than value of car itself. No recall found for this problem, no paperwork provided to customer. Once customer paid for diagnostic charges and took vehicle back, power steering warning lights are permanently enabled and steering assist IS completely off, causing turning to continue to pose threat, although steering wheel does not vibrate, yet.
- Electrical system · Fuel/propulsion system
Hybrid circulation pump failed. Three warning lights came on.
- Steering
I have toyota prius 2002 I was driving yesterday the steering had been making like a rubber-squeak noise when turned to the right at low speeds.i was driving, and the wheel started to sort of pulse in my hands like it was gaining/losing power assist.about 10 minutes later, failed. Big ps button on…
I have toyota prius 2002 I was driving yesterday the steering had been making like a rubber-squeak noise when turned to the right at low speeds.i was driving, and the wheel started to sort of pulse in my hands like it was gaining/losing power assist.about 10 minutes later, failed. Big ps button on display, with the red triangle by the odometer. this morning I was driving the car when almost hate someone because a lost the control of the car and the steering was shaking.
- Steering
On dec 18, 2015, driving at about 20 mph on a neighborhood street which curved left, the steering wheel on my 2002 prius began shaking violently. I lost control of the car and struck a large landscaping rock. The car had $2233 in damages to the right front bumper, fender, wheel and tie rod. There…
On dec 18, 2015, driving at about 20 mph on a neighborhood street which curved left, the steering wheel on my 2002 prius began shaking violently. I lost control of the car and struck a large landscaping rock. The car had $2233 in damages to the right front bumper, fender, wheel and tie rod. There were no injuries. After repair, the mechanic could not replicate the shaking. Prior to the accident, the prius on rare occasion had brief episodes of steering wheel shaking, only while backing out of the driveway on cold mornings. In early jan 2016 the steering vibration occurred again while driving on neighborhood streets and could be stopped only by turning the car off. We ceased driving the car. I talked to our toyota dealer and were advised the probable cause was a defect in the electronic power steering system and to contact toyota. I communicated by phone, email and letter with toyota, provided a video of the shaking, and requested replacement of the power steering system. I got a case number and was scheduled for an inspection by toyota at the dealer. Toyota by letter on 3/22/16 stated 'we did not find any evidence that this incident was the result of any type of manufacturing or design defect.' when I picked up the vehicle, the violent steering shaking occurred in the dealer's parking lot and was witnessed by the technicians. this problem IS well known to toyota. In 2011 we received both a safety recall notice to replace the eps pinion nuts and a notice of warranty extension until dec 2013 for problems related to unusual steering vibration. We had the eps pinion nuts replaced on 12/30/2011 under the safety recall. many 2002 prius are still on the road. As evidenced by the warranty extension toyota knows about the power system flaws. My experience shows IS dangerous to drive the car with these flaws. I request that toyota be required to fix this problem.
- Steering
TL* the contact owns a 2002 toyota prius. While driving 55 mph, the steering wheel vibrated uncontrollably and the power steering warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The…
TL* the contact owns a 2002 toyota prius. While driving 55 mph, the steering wheel vibrated uncontrollably and the power steering warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The vehicle was not included in nhtsa campaign number: 00v285000 (steering). The vehicle was not repaired. The failure was intermittent. The manufacturer was notified of the failure. The approximate failure mileage was 170,000.
- Steering
TL* the contact owns a 2002 toyota prius. The contact stated that the steering wheel shook in very cold weather, but operated normally once the vehicle warmed up. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was 140,000.
- Steering
TL* the contact owns a 2002 toyota prius. The contact stated that when making turns or reversing at a slow speed, the steering wheel would shake violently. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 147,000.
- Steering › Rack and pinion
TL* the contact owns a 2002 toyota prius. While driving approximately 40 mph and making a left turn, the steering wheel became difficult to turn without warning. The failure recurred on several occasions while turning left. The vehicle was taken to an independent mechanic who diagnosed that the…
TL* the contact owns a 2002 toyota prius. While driving approximately 40 mph and making a left turn, the steering wheel became difficult to turn without warning. The failure recurred on several occasions while turning left. The vehicle was taken to an independent mechanic who diagnosed that the rack and pinion failed and needed to be replaced. The vehicle was not repaired. The contact stated that the vin was not included in nhtsa campaign number: 11v304000 (steering). The manufacturer was not made aware of the failure. The approximate failure mileage was 197,000.
- Steering
I was driving onto the freeway, turning right onto the ramp that circled into the southbound interstate when the a red hazard triangle popped up and the screen on my car stated ps error. The steering wheel locked for a bit but fortunately I was still able to steer. I got off on the next exit and…
I was driving onto the freeway, turning right onto the ramp that circled into the southbound interstate when the a red hazard triangle popped up and the screen on my car stated ps error. The steering wheel locked for a bit but fortunately I was still able to steer. I got off on the next exit and was barely able to turn. I turned off the car and looked up the error code to find out it was power steering, I checked the fluids and everything was ok. Turned on the car and the ps error had disappeared, it drove normally the rest of the way home. *tr
- Steering
When in cold temperature the steering wheel will violently shake when making a turn at slow speeds. *tr
- Steering
In a model 2002 toyota prius with less than 60000 miles, while starting out from park going into reverse the electric power steering violently started shaking and pulled the steering wheel from the drivers hands. This caused a temporary warning/caution light that quickly went out. After the…
In a model 2002 toyota prius with less than 60000 miles, while starting out from park going into reverse the electric power steering violently started shaking and pulled the steering wheel from the drivers hands. This caused a temporary warning/caution light that quickly went out. After the incident the problem became more frequent, happening while driving at any speed and while stopped. eventually the problem caused the steering assist to fail completely. When toyota was contacted, they knew about the problem and said they had recalls on other year prius models for the same issue. They reported the gear rack electronic sensor fails and the rack must be replaced but unfortunately the 2002 wasn't under the recall. When asked why, nobody seemed to know. *tr
- Steering
Made a left turn out of my driveway after starting vehicle. Steering began to violently shudder and shake, causing temporary loss of control (my grip was lost on the wheel). I was able to grab the wheel more forcefully and regain control and complete the turn. had this happened on an interstate…
Made a left turn out of my driveway after starting vehicle. Steering began to violently shudder and shake, causing temporary loss of control (my grip was lost on the wheel). I was able to grab the wheel more forcefully and regain control and complete the turn. had this happened on an interstate ramp, I may not be here to file this complaint. according to the toyota national service registry, my vehicle has already received the service covered under nhtsa campaign 11v304000 which makes me very, very very nervous. Please contact me for further details. *tr
- Steering
TL* the contact owns a 2002 toyota prius. The contact stated that without warning, the steering shook violently when making a turn. The vehicle was taken to a dealer where it was diagnosed that the steering rack and the nuts in the steering linkage needed to be replaced. The manufacturer was made…
TL* the contact owns a 2002 toyota prius. The contact stated that without warning, the steering shook violently when making a turn. The vehicle was taken to a dealer where it was diagnosed that the steering rack and the nuts in the steering linkage needed to be replaced. The manufacturer was made aware of the failure and stated that the vehicle was previously serviced under nhtsa campaign number 11v304000 (steering). The vehicle was not repaired. The approximate failure and current mileage was 109,000.
- Steering
Turned on car in cold weather (under 10degf). started up and tried to turn right. steering wheel shook very hard, fast, and loudly. turned off car and restarted, did ok for one shallower turn. 50 feet later again tried to turn right and same thing happened. let it shake for a few seconds then…
Turned on car in cold weather (under 10degf). started up and tried to turn right. steering wheel shook very hard, fast, and loudly. turned off car and restarted, did ok for one shallower turn. 50 feet later again tried to turn right and same thing happened. let it shake for a few seconds then turned off car and restarted. less than a minute after restart it happened again. after that left car off for a few hours. restarted. let car warm up for 2-3 minutes before moving. drove straight out of driveway. right turn 100ft later was ok. problem did not recur on 30min drive. this IS the second day I've had this problem. the first was a few weeks ago, also in very cold weather and also on a right turn when car was first started. so far I haven't had it happen on a left turn, but maybe that's just because I don't do one of those immediately on startup. I've never seen the problem if temps are above about 10 degrees f. *tr
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
- 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10238157TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
- 10214323TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions
- 10213902TSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger
- 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10197476Replacement vin plates.
- 10197473Product general information.
- 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
- 10190453TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10188913TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10187241TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10186195TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10177782TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see T-SB-0063-20.
- 10177781TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST005-01, SU001-08, and T-SB-0391-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Toyota vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10176284TT: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger.
- 10174891TSB: OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete. Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates
- 10174890TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10171405TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address the condition. NOTE This bulletin applies to ALL powertrain fluids excluding fuel and coolant.
- 10166044Dealer Package: 09/30/19 A watermark has been added to the Dealer Letter to indicate that ZTI expired on September 30, 2019. In our continuing efforts to assure the best in customer satisfaction, Toyota will initiate a Customer Support Program (CSP) to extend the warranty coverage on specific Malfunction Indicator Light (MIL) ?ON? Diagnostic Code for certain 2001 through 2003 model year Prius vehicles. Toyota has received reports that certain 2001 through 2003 model year Prius vehicles may exhibit a MIL (check engine light) ?ON? with the following codes: ? Diagnostic codes P3190 and P3101 with information code 204 or ? Diagnostic codes P3191 and P3101 with information code 205
- 10164330TSB: REVISION NOTICE July 01, 2019 Rev2: ? Applicability has been updated to 2019 ? 2020 model year Toyota vehicles. ? The Techstream Preparation and Process Overview sections have been updated. October 30, 2017 Rev1: ? Applicability has been updated to include 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0012-13. Service Bulletin No. T-SB-0012-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Toyota term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ?ECU? is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Toyota specific control unit
- 10152247TSB: This bulletin includes basic procedures for performing a Rescue Charge on Ni-MH High Voltage (HV) Batteries. This bulletin should be used in conjunction with the Repair Manual while performing Rescue Charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) Charger.
- 10152205TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service Bulletin No. T-SB-0101-11 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
- 10150418TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10150008Dealer Package: September 11, 2018 A watermark has been added to the Dealer Letter to indicate that ZTP expired on September 10, 2018. Toyota has received reports of customer concerns regarding an unusual steering wheel vibration when the driver releases the steering wheel in certain 2001 to 2003 model year Prius vehicles. Although the electronically-assisted power steering rack is covered by Toyota?s New Vehicle Limited Basic Warranty for 3 years or 36,000 miles, whichever comes first, we at Toyota care about the overall ownership experience with the Prius. To assure our customers that we stand behind our product, we are offering an extension of the warranty coverage on the vehicle?s electronically-assisted power steering rack. The following vital information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
Every Toyota Prius model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.