2004 Toyota Prius
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2004 Toyota Prius. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2004 Toyota Prius. Newest first.
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 6, 2003, through March 30, 2009 and FCHV-adv vehicles manufactured December 12, 2008, through September 13, 2011. During manufacturing, a scratch may have occurred inside of the electrically driven water pump at the coil wire. The coil wire may corrode at the scratched…
Risk and remedy
Risk
The corroded coil wire may break and the water pump could stop. The corroded coil wire could cause a short circuit between coil wires and a possible open fuse, creating a stall-like condition of the hybrid system while the vehicle is being driven. This may increase the risk of a vehicle crash.
Remedy
Toyota will notify its owners, and dealers will replace the electric water pump, free of charge. The recall began on January 17, 2013. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Toyota is recalling certain model year 2004-2009 Prius vehicles manufactured August 5, 2003, through March 30, 2009. The affected vehicles have a steering intermediate extension shaft assembly built with metal splines that complete the connection from the steering wheel to the steering gear. These splines may have been manufactured with an insufficient…
Risk and remedy
Risk
Over time, the splines may wear and eventually fail resulting in a loss of steering ability, increasing the risk of a vehicle crash.
Remedy
Toyota will notify owners, and dealers will inspect the extension shaft and replace it if it is one with insufficient hardness, free of charge. The recall began during December 2012. Owners may contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331.
Toyota IS recalling certain model year 2004-2010 passenger vehicles. the accelerator pedal can get stuck in the wide open position due to its being trapped by an unsecured or incompatible driver's floor mat.
Risk and remedy
Risk
A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death.
Remedy
Toyota filed an amended defect report on november 25, 2009, stating that dealers will modify the accelerator pedal and, on certain vehicles, alter the shape of the floor surface under the pedal. these changes address the risk of pedal entrapment due to interference with the floor mat. redesigned accelerator pedals will become available beginning in april 2010 and dealers will replace any modified pedal with the new pedal if desired. also, dealers will replace any genuine toyota or lexus all-weather floor mats with redesigned all-weather mats, or repurchase the previous mats from owners who do not want the new ones. additionally, software modifications will be installed on camry, avalon and lexus ES 350, IS 350 and IS 250 models that will ensure that the brake overrides the accelerator in the event both brake and accelerator pedals are applied. toyota will begin mailing letters to owners on december 31, 2009. owners may contact toyota at 1-800-331-4331, lexus at 1-800-255-3987.
The intermediate shaft and sliding yoke in the electric power steering system can crack when large forces are applied and the connection may separate or the sleeve may fracture.
Risk and remedy
Risk
This could result in a loss of steering control of the vehicle.
Remedy
Toyota will replace the steering intermediate shaft and inspect the sliding yoke and replace it if necessary. the recall began on june 9, 2006. owners may contact toyota at 1-800-331-4331.
On certain vehicles, due to improper assembly of the air bag inflator, which IS used in the side air bag, the curtain shield air bag, and the knee air bag assembly, some inflators were produced with an insufficient amount of the heating agents necessary for proper air bag deployment. in this condition, the expansion force of the gas may be insufficient to…
Risk and remedy
Risk
This may increase the risk of injury to the occupant in the involved seating position in the event of a crash.
Remedy
Dealers will replace the specific srs air bag. the recall began on april 6, 2006. owners may contact toyota at 1-888-270-9371, scion at 1-866-548-1851, or lexus at 1-800-255-3987.
Certain passenger vehicles may be equipped with an improperly designed brake light switch. a silicon oxide build-up occurs on the contacts inside the brake light switch, which can make it inoperable.
Risk and remedy
Risk
If the switch IS inoperable, the brake lights will not illuminate and can increase the risk of a crash.
Remedy
Dealers will replace the brake light switch. the recall began during december 2004. owners should contact toyota at 1-800-331-4331.
Owner complaints
610 complaints38 involved a crash2 involved a fire29 injuries
What owners report most
Latest complaints
- Service brakes
Codes C1256 and C1391 ACC low pressure and abnormal leak of ACC press
- Electrical system
The odometer on my 2004 Prius stops at 299,999. This is a known problem in the 04-05 models that was corrected in 2006. Leaves me unable to track miles for maintenance and other uses. This also has the problem with the entire digital dash going dark which means no speedometer or gas gauge. Making…
The odometer on my 2004 Prius stops at 299,999. This is a known problem in the 04-05 models that was corrected in 2006. Leaves me unable to track miles for maintenance and other uses. This also has the problem with the entire digital dash going dark which means no speedometer or gas gauge. Making the vehicle almost unable to be driven safely at this point. I have reached out to Toyota and they verify that it was an issue with this year range but because I have owned it too long they don't do anything about it
- Electrical system
During a hot period of summer, my drive selector decided to not stay in the drive position unless I held it there. I could make the initial selection of drive and then stop on the gas, but it would not stay unless I physically held the lever down in the drive position. I never had an issue with the…
During a hot period of summer, my drive selector decided to not stay in the drive position unless I held it there. I could make the initial selection of drive and then stop on the gas, but it would not stay unless I physically held the lever down in the drive position. I never had an issue with the reverse position; only drive. I could always get the car back into Park. This is an extremely unsafe driving condition because it happens without warning and the fix is not obvious. Once the driver is aware of the fix, it forces them into an unsafe driving condition: driving with one hand on the parking selector. Once cooler weather came, the issue went away. It didn't happen on all hot days and was intermittent. I replaced the drive selector in 2022 and have only had the issue come up one other time since replacing this part.
- Forward collision avoidance › Automatic emergency braking · Steering
The contact owns a 2004 Toyota Prius. The contact stated while driving 51 MPH, the vehicle experienced phantom braking and a loss of power steering assist with the engine overheating message displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 154,079.
- Electrical system › 12v/24v/48v battery · Engine
The contact owns a 2004 Toyota Prius. The contact stated while driving approximately 30 MPH, the vehicle stalled. The vehicle lost power steering functionality but the contact was able to safely pull off of the road. The contact stated that the check engine warning light and other unknown warning…
The contact owns a 2004 Toyota Prius. The contact stated while driving approximately 30 MPH, the vehicle stalled. The vehicle lost power steering functionality but the contact was able to safely pull off of the road. The contact stated that the check engine warning light and other unknown warning lights were illuminated before the vehicle stalled. Additionally, the instrument panel went black. The contact stated that she attempted to restart the vehicle but the vehicle would not restart. The contact had the vehicle towed to her residence and later towed to an independent mechanic. The vehicle was diagnosed and it was determined that a wiring cable connector had melted onto the battery and affected the engine. Additionally, the fuel pump needed to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 83,200.
- Unknown or other · Vehicle speed control
I need your help to get Toyota to fix 2 items: -ABS Accumulator: I understand Toyota at one time had a recall on the ‘ABS Accumulator’, that may have expired. At that time, I did not have any issue, nor was I aware of the recall. Now the ‘ABS Accumulator’ has gone out and is really hurting the…
I need your help to get Toyota to fix 2 items: -ABS Accumulator: I understand Toyota at one time had a recall on the ‘ABS Accumulator’, that may have expired. At that time, I did not have any issue, nor was I aware of the recall. Now the ‘ABS Accumulator’ has gone out and is really hurting the braking. I had to get new brakes & they get locked because of the ABS malfunction. It is an expensive item – more than the cost of the car. I intend to keep the car for a long time, if Toyota can help me get the ABS Accumulator fixed? -MFD: The Multi-Functional Display (MFD) in the middle of the dashboard, has gone blank. It used to just partially blank out before, but now the whole screen is blank all the time, making it very hazardous to drive. Obviously, there is nothing I have done & it is a manufacturing defect, because it should last the life of the car. Please have Toyota fix the 2 problems (ABS & MFD). All requests to Toyota have gone unfulfilled. Your help is needed & will be greatly appreciated.
- Service brakes
ABS failure. Won't pressurize. Anti-lock brakes quit working.
- Service brakes
Toyota has issued time-limited 'Warranty enhancement program ZG1' instead of working with the NHSTA to issue a comprehensive BRAKE ACTUATOR ASSEMBLY RECALL. ZG1 was explicitly in place only from April 2016 to Dec 2017, requiring dealer verification of an actual system failure prior to 31 Dec 2017.…
Toyota has issued time-limited 'Warranty enhancement program ZG1' instead of working with the NHSTA to issue a comprehensive BRAKE ACTUATOR ASSEMBLY RECALL. ZG1 was explicitly in place only from April 2016 to Dec 2017, requiring dealer verification of an actual system failure prior to 31 Dec 2017. My failure occurred in 2021 and Toyota will not extend ZG1 for me (case 211015000390). Obviously the BRAKE ACTUATOR is a key safety component. Obviously this is a design flaw - brake systems MUST be designed to last the life of the vehicle. Obviously Toyota has had an excessive number of failures. Toyota is improperly using this 'warranty enhancement program ZG1' to avoid the NHSTA and to avoid responsibility for the poor BRAKE ACTUATOR ASSEMBLY design. Per their letter to owners, Toyota was NOT replacing the BRAKE ACTUATOR ASSEMBLY on a preventive basis prior to actual brake failure. Because of the importance and severity, Toyota should have replaced the BRAKE ACTUATORS via a recall. I would like Toyota to fix my faulty brakes at their expense.
- Service brakes
Brake actuator went out and dealer said toyota used to cover it, but not anymore. I searched the internet and discovered this [part IS bad in most prius vehicles and toyota extended the coverage on the 2010-2015 until august 31, 2021. Unfortunately my car IS 2004 and does not get the benefit of the…
Brake actuator went out and dealer said toyota used to cover it, but not anymore. I searched the internet and discovered this [part IS bad in most prius vehicles and toyota extended the coverage on the 2010-2015 until august 31, 2021. Unfortunately my car IS 2004 and does not get the benefit of the extension. The cost to repair IS almost $4,000. toyota knows of this issue and should repair my car as they are with the other years 2010-2015. this IS a driver safety issue.
- Electrical system · Exterior lighting · Unknown or other
All the instrument cluster lights continue to go out on my 04 prius. I don't know how much fuel I have this could be a safety issue. I don't know how fast I'm going this could definitely be a safety issue. And zero warning lights come on this IS definitely a safety issue. By looking on the internet…
All the instrument cluster lights continue to go out on my 04 prius. I don't know how much fuel I have this could be a safety issue. I don't know how fast I'm going this could definitely be a safety issue. And zero warning lights come on this IS definitely a safety issue. By looking on the internet I can tell thousands of priuses have this exact same issue with the instrument panel cluster going out. This should definitely be a recall.
- Exterior lighting
My left headlight goes off but if I turn the headlights back off and back on it comes back on. The headlight IS not burned out. This happens while on the freeway in the dark while raining. This happens intermittently and not all the time.
- Exterior lighting
About 1.5 years ago during a vacation. My car decided to not shut off. I drove to the nearest dealership that was about the close. They assisted and said to hold the power button down until it shuts off then turn it back on. This was a dealership in georgia. The mechanic had heard of the problem…
About 1.5 years ago during a vacation. My car decided to not shut off. I drove to the nearest dealership that was about the close. They assisted and said to hold the power button down until it shuts off then turn it back on. This was a dealership in georgia. The mechanic had heard of the problem before. I recently had the front dash light go completely out. I did not have an instrument panel at all. The was not a way to see mph, gas gauge, warning lights, nothing. The center monitor stayed on. It took 2 days but it came back on. A week later it happened again and again came back on. Warning lights came on and I drove to dealership. It was the 2ND water pump going out. As I was leaving my dash lights went out again. I took it back into the prius dealership. They had paperwork stating there had been issues with the metered dash before. IS there a recall on it or not? I had to have a car and was allowed to leave with the dash not working. I drove to a gas station. After filling with gas the dash lights came on again. I had to pay for the metered dash part to be ordered up front because the mechanic said it may come back on. There should be a recall on this as it IS an ongoing issue. The mechanic even called it a short. Due tot he paperwork the desk representative had, it appears there have been several reports before on the metered dash shorting. Please help. I need the car and cannot afford these ridiculous prices for manufacturer mistakes.
- Steering
I was driving approx. 15 mph on a street on 5/14/20 and was making a soft turn and heard a 'click' noise. Immediately after my steering wheel began to spin freely while totally disengaged from the front wheels causing total inability to control direction of vehicle travel. This caused a minor…
I was driving approx. 15 mph on a street on 5/14/20 and was making a soft turn and heard a 'click' noise. Immediately after my steering wheel began to spin freely while totally disengaged from the front wheels causing total inability to control direction of vehicle travel. This caused a minor collision with rock /debris which caused minor front bumper damage. I then had vehicle towed to nearest mechanic who determined that the main bolt at the intermediate steering shaft and steering rack was disconnected. The mechanic checked the shaft and splines for damage and found none, then proceeded to reattach bolt. I was also informed by this mechanic that toyota had two related recalls: one for the steering shaft, and one for the intermediate steering shaft extension. both of these recalls had been addressed and replacement parts installed for my vehicle. There are two related recalls: 06v188000 (steering shaft) and 12v537000 (intermediate steering extension shaft). *tr
- Electrical system
Headlights occasionally go out at random while driving. began with driver side, very intermittent, became more frequent, now also includes passenger side. both have gone out at the same time while driving at night twice. turning all lights off briefly and back on will re-illuminate the…
Headlights occasionally go out at random while driving. began with driver side, very intermittent, became more frequent, now also includes passenger side. both have gone out at the same time while driving at night twice. turning all lights off briefly and back on will re-illuminate the headlights. problem first occurred several months ago and has gotten progressively more frequent. now, once light(s) goes out during a drive, it will continue to do so repeatedly every few minutes. very dangerous.
- Exterior lighting
Headlight go out daily and happens while driving at night from work, they turn back on switch on and off
- Electrical system
Combination meter IS black 90% of the time. Restarting engine or disconnecting battery only works on occasion. Have safety concerns.
- Service brakes
When stopping suddenly sometimes the brakes on my 2004 prius would not respond immediately as they should. They would release the calipers completely and the only way to stop would be to let off the brakes and press them again. It does not happen often but it IS regular enough that this has always…
When stopping suddenly sometimes the brakes on my 2004 prius would not respond immediately as they should. They would release the calipers completely and the only way to stop would be to let off the brakes and press them again. It does not happen often but it IS regular enough that this has always concerned me very much. Today I was following a car who slammed on their brakes very suddenly and therefor I also had to slam on my brakes. This same issue occurred and I did not have time to release the brakes and press them again causing me to hit the back of the car that I was following. I maintain my cars very well and this car was in top condition with brand new tires. The brakes do not even activate enough to squeal or leave any rubber behind. There IS no way that I could possibly have stopped in time. This IS not safe and needs to be resolved for other people who have these cars.
- Service brakes
Brake actuator assembly malfunctioned, and had to be replaced, just as predicted in toyota's warranty enhancement ZG1. Toyota knows the part IS defective, but they refused to replace it until it failed, and mine did not fail until after the extended warranty deadline. This failure happened on I-45 near madisonville and I had to pull off the road because a warning light brake light went on.
- Service brakes
When driving down the road all of a sudden we tried to use the brakes and it felt like we only had 10% of our braking ability. The brake light came on and ABS light went on and the stability control light came on as well as a warning buzzer. it felt like we had manual brakes.
- Steering
TL* the contact owns a 2004 toyota prius. The contact stated that the power steering warning indicator illuminated. The vehicle was serviced per nhtsa campaign number: 12v537000 (steering) by balise toyota (1399 riverdale st, west springfield, ma 01089, (413) 306-3037), but the remedy failed to…
TL* the contact owns a 2004 toyota prius. The contact stated that the power steering warning indicator illuminated. The vehicle was serviced per nhtsa campaign number: 12v537000 (steering) by balise toyota (1399 riverdale st, west springfield, ma 01089, (413) 306-3037), but the remedy failed to repair the vehicle. The contact mentioned that the power steering warning indicator illuminated after the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 138,000.
- Electrical system · Fuel/propulsion system · Vehicle speed control
I am the owner of a 2004 prius. After buying my car used 2 years ago I noticed that once in awhile the display, including fuel consumption, speedometer, odometer, and more, would not light up and that the car would not turn off easily several times I have been in situations where I have little gas…
I am the owner of a 2004 prius. After buying my car used 2 years ago I noticed that once in awhile the display, including fuel consumption, speedometer, odometer, and more, would not light up and that the car would not turn off easily several times I have been in situations where I have little gas an am unable to see my gas gauge or know how fat iam going on the highway. I understand that this was once covered by toyota under the warranty extension but IS not considered a safety concern. The warranty extension IS expired. In what universe are a functioning fuel gauge and speedometer not considered a safety concern? I am also concerned that this will deteriorate further and cause an accident.
- Electrical system · Electronic stability control (esc)
(Combination meter problem) while driving at night on the freeway the entire instrument panel (dash board) started blinking on and off. For our safety, we decided to slow down and exit the freeway and stop in a safe area. we turned the ignition off, then started the car, with nothing appearing on…
(Combination meter problem) while driving at night on the freeway the entire instrument panel (dash board) started blinking on and off. For our safety, we decided to slow down and exit the freeway and stop in a safe area. we turned the ignition off, then started the car, with nothing appearing on the instrument panel beside the check engine light. We lost the speedometer, all gauges and all the electrical and electronics which normally helps to guide our driving.we had to take the car to the toyota dealer the following morning which took seven days to replace the combo meter. I later found out that this issue IS not knew and there was a letter issued by toyota titled (2004 to certain 2009 model year prius vehicles combination meter warranty enhancement notice). The letter stated that they had problems with some of these prius year models and that if the owner did not experience this condition to file the letter in their vehicle's owner's warranty information booklet. here IS my request: this should not be a warranty issue but should have been a safety recall as depending of the number of miles the vehicle IS driven, this issue seems to sooner or later occur. I repaired my vehicle and paid for all the repairs, all I need now IS for the nhtsa to look into this problem, investigate it and have toyota send a recall letter rather than an extended warranty. This way I can receive a reimbursement for the repairs. here IS a link to the letter and all consumers complaints: https://www.toyoheadquarters.com/threads/2004-2009-toyota-prius-combination-meter-warranty-extension-ztv.174/ I believe for the safety of all prius drivers in the USA, this should be changed to a recall since many of these model and year prius vehicles are still on the road and will reach a certain mileage to make to combination meter fail.
- Electrical system
Takata recall vehicle needs to have brake actuator. bg brake fluid service.
- Service brakes
While driving, the ABS, vcs and red brake light all came on. Had it towed to the dealership and was told the brake actuator needed to be replaced for $3,000. It was diagnosed as: replace brake accumulator assy. (Brake accumulator assy. Leak/ low pressure (c1256, c1391))
- Electronic stability control (esc)
ABS actuator failures. Effecting the braking.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for…
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021.On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject matter described in the petition. On June 24, 2023 and as supplemented on June 25, 2023, the petitioner notified NHTSA he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioner's withdrawal, DP22-005 is closed. Closure of this DP does not represent a determination by NHTSA regarding the subject matter of the petition.
- Intermediate Steering Shaft Separation
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI…
The Office of Defects Investigation (ODI) received a January 2013 defect petition requesting that it open an investigation on Model Year (MY) 2004-2009 Toyota Prius vehicles to address a possible manufacturing safety defect related to the steering column intermediate shaft.During the defect petition evaluation, ODI: 1.Reviewed the petition and its enclosures; 2.Reviewed the subject steering system layout; 3.Examined the Petition Vehicle?s history, including its repair history; 4.Reviewed and followed-up potentially related consumer complaints; 5.Assessed Safety Recalls 06V-188 and 12V-537; and, 6.Requested and examined complaint, claim, field report, service history, and warranty information from Toyota.ODI's review revealed that the petition vehicle had been recalled (Recall 06V188) to remedy a defect in the system identified in the petition with the remedy taking place prior to the failure that prompted the petition. Circumstances point to incorrect reassembly of the petitioner's vehicle by those who performed the recall remedy.ODI examined the issues raised by this petition to identify any related safety defect trend in the general subject vehicle population.That review identified a low rate of related consumer complaints (twenty-five over a eight year period from a population of over 600,000 vehicles) and no pattern that would identify either a safety defect not already covered by the two existing steering safety recalls by Toyota or a systematic problem with either recall remedy.Based on this evaluation, ODI does not believe that additional investigation will lead to a finding that a defect related to motor vehicle safety exists in the subject vehicles. Therefore, in view of the need to allocate and prioritize NHTSA?s limited resources to best accomplish the agency's safety mission, the petition is denied. The denial of this petition does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take further action if warranted by the circumstances.For more information, see the Federal Register notice in the public file for this action (https://www.nhtsa.gov/recalls#vehicle, select NHTSA ID, enter: DP13001)The ODI reports cited above can be reviewed on-line (https://www.nhtsa.gov/recalls#vehicle) under the following NHTSA ID numbers:10407520, 10418710, 10429551, 10473654, 10478195, 10478053, 10437229, 10489425, 10510722, 10639984, 10648277, 10499778, 10712626, 10723196, 10787530, 10808124, 10838803, 11071646, 11098144, 11099507, 11102659, 11160767, 11192607, 11287550, 11287606
- Engine stalling
Odi opened pe05-029 based on 33 reports of alleged gasoline engine stalling on the subject vehicles.the subject vehicles are gasoline/ electric hybrid vehicles that can be operated in gasoline or electric modes, or a combination of both depending on the power demand.all reports allege that the gasoline engine shut…
Odi opened pe05-029 based on 33 reports of alleged gasoline engine stalling on the subject vehicles.the subject vehicles are gasoline/ electric hybrid vehicles that can be operated in gasoline or electric modes, or a combination of both depending on the power demand.all reports allege that the gasoline engine shut down suddenly without warning.some of the complainants reported that the vehicle continued to operate using the electric mode for a period of time after the gas engine stalled and some reported that the vehicle shut down at the same time that they felt the gas engine stalled.some consumers reported that they were able to restart the vehicle either immediately or after allowing the vehicle sit for a short time, whereas others reported that they had their vehicle towed.during pe05-029, additional failure data was identified as noted in the failure report summary above.the complaint data represents incidents where engine stalling was alleged or where the vehicle was alleged to have one of the various conditions that causes the gas engine to stall.in its august 26, 2005 response to odi's information request, toyota identified various conditions that could cause the subject vehicles to experience a gas engine stall.if this happens, the driver IS alerted by an audible sound and various warning lights.the vehicle will continue to operate in the electric mode and the electrically-powered brake and steering operation will continue to function normally. Analysis of the warranty data indicated that over 97% of vehicles experiencing a gas engine stall resulted from an issue with the program logic in the electronic control module (ecm) system, which may cause the ecm system to not start the gas engine when required.as a result, the vehicle will enter the limited operation mode described above.the majority of the odi complaints also indicated that the driver experienced this condition in conjunction with the engine stall. During october 2005, toyota informed odi that it would initiate a special service campaign (ssc) to reprogram the ecm software on approximately 75,000 my 2004 and early 2005 subject vehicles to address the gas engine stalling condition.during this ssc, dealers will also apply special dielectric grease to a transaxle connector to prevent water intrusion which may also cause similar limited operation conditions.based on odi's analysis, this remedy should address most of the incidents resulting in a limited operation mode.given these circumstances, further use of the agency resources in this matter does not appear to be warranted.accordingly, this investigation IS closed.the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.the agency will continue to monitor complaints and other information relating to the alleged defect in the subject vehicles and take further action in the future if warranted.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
- 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10238157TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
- 10214323TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions
- 10213902TSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing a rescue charge. The GRX-5100 should be used wherever the Repair Manual references the Toyota Hybrid System (THS) charger
- 10210376OBSOLETE NOTICE Month 09, 2022: This bulletin is now obsolete. Please see T-SB-0014-22.
- 10210375TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
- 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10203532TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
- 10197476Replacement vin plates.
- 10197473Product general information.
- 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
- 10190453TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10188913TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10187241TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10186195TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10183185TSB: Some 2004 ? 2020 model year Hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the HV battery intake filter or cooling fan. The condition could reduce the efficiency of the HV battery cooling system. Perform the procedures outlined in this bulletin to address this condition.
- 10182983TT: Some customers may encounter Bluetooth connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle. ?Various Bluetooth Audio functions are no longer functioning with customer?s phone such as ability to change the track using the steering wheel controls. These concerns can be caused by changes made on the customer?s phone. Make sure to inquire with the customer if the connectivity concerns occurred after receiving an operating system update on their phone, or if they have restored their phone data/settings recently.
- 10179764TSB: OBSOLETE NOTICE August 11, 2020: This bulletin is no longer applicable and is now obsolete.
- 10179720TSB: OBSOLETE NOTICE August 11, 2020: This bulletin is no longer applicable and is now obsolete.
- 10179703TSB: OBSOLETE NOTICE August 08, 2020: This bulletin is no longer applicable and is now obsolete.
- 10179698TSB: Some 2003 ? 2020 model year Prius, Prius C, Prius V; 2006 ? 2019 model year Highlander Hybrid Vehicle; 2007 ? 2020 Camry Hybrid Vehicle; 2013 ? 2020 model year Avalon Hybrid Vehicle; 2016 ? 2020 model year Mirai and RAV4 Hybrid Vehicle; and 2020 model year Corolla Hybrid Vehicles may exhibit a MIL ON condition with Diagnostic Trouble Codes (DTCs) P0A80/P1AC000 and/or P0A7F/P1A8000 stored due to dust or debris buildup in the HV battery cooling fan and/or HV cooling filter. Follow the procedure in this bulletin to address this condition.
- 10179607TSB: OBSOLETE NOTICE August 08, 2020: This bulletin is no longer applicable and is now obsolete.
- 10179602TSB: Some 2003 ? 2020 model year Prius, Prius C, Prius V; 2006 ? 2019 model year Highlander Hybrid Vehicle; 2007 ? 2020 Camry Hybrid Vehicle; 2013 ? 2020 model year Avalon Hybrid Vehicle; 2016 ? 2020 model year Mirai and RAV4 Hybrid Vehicle; and 2020 model year Corolla Hybrid Vehicles may exhibit a MIL ON condition with Diagnostic Trouble Codes (DTCs) P0A80/P1AC000 and/or P0A7F/P1A8000 stored due to dust or debris buildup in the HV battery cooling fan and/or HV cooling filter. Follow the procedure in this bulletin to address this condition.
- 10177782TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see T-SB-0063-20.
Every Toyota Prius model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.