2010 Chrysler Town And Country
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Chrysler › Town And Country › 2010
These records cover every 2010 Chrysler Town And Country. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2010 Chrysler Town And Country. Newest first.
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of…
Risk and remedy
Risk
Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy
Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles…
Risk and remedy
Risk
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Risk and remedy
Risk
An overheated switch may result in a vehicle fire.
Remedy
Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and…
Risk and remedy
Risk
Failure of the rear axle may increase the risk of a crash.
Remedy
Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Chrysler IS recalling certain model year 2010 dodge journey, grand caravan, and chrysler town & country vehicles manufacturer from august 3, 2009, through june 17, 2010. Some vehicles may experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off.
Risk and remedy
Risk
Engine shut off while driving could increase the risk of a crash.
Remedy
Dealers will replace the win modules free of charge. the safety recall IS expected to begin during july 2011. owners may contact chrysler at 1-800-853-1403.
Owner complaints
1,556 complaints35 involved a crash25 involved a fire38 injuries1 deaths
What owners report most
Latest complaints
- Air bags · Electrical system
The contact owns a 2010 Chrysler Town and Country. The contact stated that while pulling out of the parking space or while driving at an undisclosed speed, the vehicle started stalling. The contact stated that the ignition key was loose, and whenever the key was jiggled, the vehicle became…
The contact owns a 2010 Chrysler Town and Country. The contact stated that while pulling out of the parking space or while driving at an undisclosed speed, the vehicle started stalling. The contact stated that the ignition key was loose, and whenever the key was jiggled, the vehicle became inoperable. The contact associated the failure with NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 130,000.
- Air bags · Electrical system
The contact owns a 2010 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power. The failure caused a loss of power steering and power braking. The contact coasted the vehicle to the side of the road. The vehicle was turned…
The contact owns a 2010 Chrysler Town & Country. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly lost motive power. The failure caused a loss of power steering and power braking. The contact coasted the vehicle to the side of the road. The vehicle was turned off and restarted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air bags); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 168,000.
- Electrical system
While driving my car it stopped all of a sudden leaving the car behind to slide out of control so not to hit me. A light came on. when I read the code it said vehicle ignition switch. This also happened a year ago only the car didn’t stop it slowed down to 5 miles an hour. I did repair it a year…
While driving my car it stopped all of a sudden leaving the car behind to slide out of control so not to hit me. A light came on. when I read the code it said vehicle ignition switch. This also happened a year ago only the car didn’t stop it slowed down to 5 miles an hour. I did repair it a year ago only for it to happen again. This is a very serious thing as I had my grand babies with me and the car behind me had three children.
- Wheels
The contact owned a 2010 Chrysler Town and Country. The contact stated that the vehicle was taken to a tire center, where a routine alignment was performed. The contact stated that while driving at 35 MPH, the wheels locked up, and the driver lost control of the vehicle. The vehicle was towed to…
The contact owned a 2010 Chrysler Town and Country. The contact stated that the vehicle was taken to a tire center, where a routine alignment was performed. The contact stated that while driving at 35 MPH, the wheels locked up, and the driver lost control of the vehicle. The vehicle was towed to the tire center, which eventually took possession of the vehicle due to the contact's inability to pay the service fee. The contact walked to the residence. The contact called the FTC and was referred to the NHTSA Hotline for assistance. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
- Electrical system · Unknown or other
while driving my kids to school going on a curve about 15 mph, the car shutdown and loss control of power steering and the braking. Findings upon inspection and diagnostics review, it was determined that the Wireless Ignition Node (WIN) Module is faulty. This component is critical to vehicle…
while driving my kids to school going on a curve about 15 mph, the car shutdown and loss control of power steering and the braking. Findings upon inspection and diagnostics review, it was determined that the Wireless Ignition Node (WIN) Module is faulty. This component is critical to vehicle ignition and operation. The failure of the WIN module causes the engine to complete shut down while the vehicle was in motion on the highway. The shutdown resulted in an immediate loss of power steering and power breaking functions, leaving the driver with severely reduced control of the vehicle. Such a malfunction poses a significant safety hazard, as the driver is unable to maintain proper handling or safely maneuver the vehicle during operation. The WIN Module has fail and must be replace immediately. Continued operation without repair could result in repeated engine shutdowns, increasing the risk of a crash or serious injury. Need replace the WIN Module with an OEM or certified equivalent part. Reprogram/ reinitialize the module as per manufacturer specifications. Test drive post-repair to ensure reliability and safety.
- Air bags
See attached document for complaint.
- Air bags
Recall repair for Chrysler recall W09 did not work. Airbag emblem still peeled from steering wheel. In event that drivers airbag deploys the emblem would be launched at the drivers face which could cause injury.
- Electrical system
I have a 2010 Chrysler Town & Country (Sport Van) that has broken down and will not start. At first we thought it was the battery and then the starter. after replacing both parts that could cause for the van to not start. The problem still wasn't fix. We then had an car service center run a…
I have a 2010 Chrysler Town & Country (Sport Van) that has broken down and will not start. At first we thought it was the battery and then the starter. after replacing both parts that could cause for the van to not start. The problem still wasn't fix. We then had an car service center run a diagnostic check to pin point the issue. The diagnostic code shown Number (p0513). This code described the symptoms the van is having, but not while driving. After learning about the diagnostic code we learned that there was a recall. The summary of the recall is as follow: "Chrysler is recalling certain model year 2010 Dodge Journey, Grand Caravan, and Chrysler Town & Country vehicles manufacturer from August 3, 2009. through June 17, 2010. Some vehicles may experience inadvertent ignition key displacement from the run to accessory position while driving causing the engine to shut off". After reading about the issues with this recall, I immediately contacted 2 separate Chrysler dealerships about the recall and the issue I am having with my 2010 Chrysler Town & Country. Both dealerships told me the same thing, that my van wasn't covered under the recall. I was confused as to why and wanted more answers. I did have the pleasure with speaking to service person by the name given "Ash" at the Chrysler dealership at Whitten Brothers Chrysler Jeep, Midlothian, VA. Who then directed me to contact FCA Chrysler Service Corporation. After contacting Chrysler Corporation I had the pleasure with speaking with (Mina) a customer service representative, which further explained how recalls work. After explaining what happen with my van and the symptoms with no starting and the diagnostic coding shown to why. Mina, recommended that I should contact you guy to look further into my case in hope to grant us a recall and service to our 2010 Chrysler Town & Country that is showing and giving us the same effects listed in Chrysler recall for this year, make, and model. Please consider helping
- Electrical system › Instrument cluster/panel · Power train · Service brakes, hydraulic
The contact owns a 2010 Chrysler Town and Country. The contact stated that while operating the vehicle, the brake warning light and traction control warning light suddenly illuminated, and the instrument panel gauges became inoperable before the vehicle momentarily shut off and restarted.…
The contact owns a 2010 Chrysler Town and Country. The contact stated that while operating the vehicle, the brake warning light and traction control warning light suddenly illuminated, and the instrument panel gauges became inoperable before the vehicle momentarily shut off and restarted. Additionally, after starting the vehicle, the gear shifter failed to immediately shift out of park. The contact stated that after turning off and restarting the vehicle, the contact was able to shift the gear shifter out of park(P). The cause of the failure was not yet determined. The local dealer was not contacted. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 150,000.
- Electrical system · Engine · Suspension
So my vehicle, the key fob for some odd reason goes from in the run position to the off position, which caused my car to turn off while driving shuts down the entire car and with that makes it hard to stop
- Latches/locks/linkages › Doors › Latch · Structure › Body
The contact owns a 2010 Chrysler Town And Country. The contact stated that while driving on a highway at 45 MPH, the driver's side door caught on fire from the vent window switch. No warning lights were illuminated. The contact stated that she proceeded to drive the vehicle to the residence. The…
The contact owns a 2010 Chrysler Town And Country. The contact stated that while driving on a highway at 45 MPH, the driver's side door caught on fire from the vent window switch. No warning lights were illuminated. The contact stated that she proceeded to drive the vehicle to the residence. The contact was able to reach her residence in time to exit the vehicle, and to call her husband who quickly rushed over to extinguish the fire. A fire department report was not filed. The contact stated that the door latch was melted and the door was no longer lockable. The contact mentioned during the failure she inhaled smoke and was coughing but no physical injuries were sustained. The contact received medical attention for her smoke inhalation. The local dealer was contacted and the contact was advised that the soonest appointment available for a diagnostic was early next year. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 114,633.
- Air bags · Electrical system
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving below 35 MPH on several occasions, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic however, the failure was not duplicated. The contact believed…
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving below 35 MPH on several occasions, the vehicle stalled. The contact was able to restart the vehicle. The vehicle was taken to an independent mechanic however, the failure was not duplicated. The contact believed that the failure was associated with NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags). The manufacturer was notified of the failure. The failure mileage was unknown.
- Electrical system
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated on and off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the…
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle stalled. Several unknown warning lights illuminated on and off. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 11V139000 (Electrical System). The dealer was made aware of the failure but confirmed that the vehicle was not under the recall the contact was relating the failure too. The manufacturer was not made aware of the failure. The failure mileage was approximately 181,750.
- Electrical system
While driving my van would shut off. It would always crank again. This began happening in 2018. No warning lamps or indicators went off. The van just died. I could not tie it to any particular road conditions. I eventually quit driving the van because I realized it to be unsafe. I could not…
While driving my van would shut off. It would always crank again. This began happening in 2018. No warning lamps or indicators went off. The van just died. I could not tie it to any particular road conditions. I eventually quit driving the van because I realized it to be unsafe. I could not jeopardize the lives of others or my grandchildren.The local Chrysler dealer could not diagnose a problem so they could fix nothing. The same scenario happened with a local mechanic. I recently took it to different mechanics who explored the ignition switch as an issue.
- Unknown or other
Every so often there’s like a miss or jerk as if it’s the transmission also there’s moments I’ll go after stopped and there’s no power until a few seconds
- Engine
The contact owns a 2010 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated while driving 20-25 MPH, the vehicle lost motive power. The contact was able to pull to the side of the road. The contact was able to restart…
The contact owns a 2010 Chrysler Town and Country. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated while driving 20-25 MPH, the vehicle lost motive power. The contact was able to pull to the side of the road. The contact was able to restart the vehicle and continue driving. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 217,000.
- Electrical system · Engine
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle shut off unintendedly. The driver was able to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated…
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at various speeds, the vehicle shut off unintendedly. The driver was able to restart the vehicle. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who stated that the failure was due to the electrical system. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V139000 (Electrical System). The manufacturer was notified about the failure, but no assistance was provided. The failure mileage was approximately 130,000.
- Electrical system
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The…
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the Totally Integrated Power Module (TIPM). The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Wheels
The end of the tire stem broke off when I was refilling the tires. This prevented the tires from staying filled and I was nervous about driving the vehicle until I could get it to a shop to be repaired. We replaced all the stems, but replacing the sensors was too expensive. If this damage had…
The end of the tire stem broke off when I was refilling the tires. This prevented the tires from staying filled and I was nervous about driving the vehicle until I could get it to a shop to be repaired. We replaced all the stems, but replacing the sensors was too expensive. If this damage had occurred while driving, a sudden flat tire could have been very dangerous. Never thought to take pictures for a report until after we had already replaced the valves.
- Air bags · Electrical system
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was not…
The contact owns a 2010 Chrysler Town and Country. The contact stated that while driving 40 MPH, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 144,000.
- Engine
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but had started occurring more frequently and the vehicle would…
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving approximately 35 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but had started occurring more frequently and the vehicle would stall at various speeds. The contact had taken the vehicle to an independent mechanic who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 171,000.
- Engine
While driving lost all power to vehicle. Lights, power steering etc. Able to shift into neutral and restart. This has occurred a few times. Very dangerous at night with no lights.
- Electrical system
The headlights went out on me. I confirmed it was not the bulbs. I confirmed it was not the switch. Highbeams work. low beams do not. Further research indicates that this is a very very common problem with the TIPMs totally integrated power module. it is not just a relay or fuse. it is a very…
The headlights went out on me. I confirmed it was not the bulbs. I confirmed it was not the switch. Highbeams work. low beams do not. Further research indicates that this is a very very common problem with the TIPMs totally integrated power module. it is not just a relay or fuse. it is a very expensive part that has a long delay. https://www.chryslerforum.com/forum/chrysler-voyager-town-country-21/2010-chrysler-town-country-tipm-16614/
- Unknown or other
The key was lost, so I had a locksmith replace it. Later in the next week, my husband had another key made, and I drove it for about a week, then when I was driving on an interstate at 65mph everything quit, including the power steering. I was lucky to get it pulled over to the side of the road.…
The key was lost, so I had a locksmith replace it. Later in the next week, my husband had another key made, and I drove it for about a week, then when I was driving on an interstate at 65mph everything quit, including the power steering. I was lucky to get it pulled over to the side of the road. I took it to my mechanic, who thought it might be the computer b/c several different problems came up on the diagnostics. They could not fix it, so I had it towed to a bigger automotive place, who replaced an engine oil pressure switch but it still would not start or run so they suggested sending it to Chrysler. now I'm having it towed to Tri Lakes Chrysler in Branson MO who says they don't know if they can fix it.
- Engine
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle however, the failure recurred. Several unknown warning lights were illuminated. The…
The contact owns a 2010 Chrysler Town and Country. The contact stated while driving 30 MPH, the vehicle lost motive power and stalled. The contact pulled over to the side of the road and restarted the vehicle however, the failure recurred. Several unknown warning lights were illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 213,000.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007…
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
- Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine…
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10229898Service Bulletin 08-046-14 REV. A Superseded By Customer Satisfaction Notification (CSN) P25 Refer to service procedures outlined in CSN P25.
- 10229830This Bulletin involves disconnecting the switch for the rear power vent window, if requested by the customer
- 10229829Power Window-Vent Switch - Interim CSN Repair
- 10229178Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10228989Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10224887RES / RHA / REB Radios That Support Bluetooth and Hands-Free 1. For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands; DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Hands Free Module (and associated components) are the systems responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis. Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
- 10224693Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10224077Active Head Restraint (AHR) Inadvertent Deployment - X87 Warranty Extension This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. Customers may comment on the following:The AHR is deployed on one or both front seats and will not reset.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10223028Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
- 10221831(Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- 10221512Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10221066Service Bulletin 08-046-14 REV. A Superseded By Customer Satisfaction Notification (CSN) P25 Refer to service procedures outlined in CSN P25.
- 10220645Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
- 10220576SAFETY RECAL W09 DRIVER AIR BAG EMBLEM Updated Dealer Instructions
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10219732HVAC Distribution Housing
- 10218818Flash: Dead Battery This Bulletin involves updating the Fold and Stow Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The customer may experience a dead battery.
- 10217517Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10217510Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 1021645482212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10216395Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10215972Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used This bulletin involves re-flashing the Amplifier with updated software. The customer may experience audio distortion from the front door speakers when the rear AUX port is in use. The distortion may occurs when playing certain media with a lot of high frequency content. The equalization doesn't have a settings for rear AUX mode and defaulted to the AM mode. The AM mode equalization has a boost for high frequencies. This increase boost can cause the Amp to distort the sound.
- 10209647W5A580 (NAG1) Valve Body - complete
- 10204370Customer Satisfaction Notification Y22 Driver Airbag Emblem
- 10204368Customer Satisfaction Notification Y22 Driver Airbag Emblem
- 10188780SAFETY RECAL W09 DRIVER AIR BAG EMBLEM Updated Dealer Instructions
- 10187667Warranty Bulletin D-20-21 (X91) Active Head Restraint - Select 2010 Dodge Journey (JC), Dodge Avenger/Chrysler Sebring (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan/Chrysler Town & Country (RT) (Rev. A)
- 10181504Cooler line, Power steering return The clips that hold the line to the core support are not available at this time and will need to be reused. Use care when opening and re-latching clip.
- 10180221(Revision A) No Start No Crank ? Starter Will Not Engage And There Are No Related Codes Or Concerns
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
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