2009 Dodge Grand Caravan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Dodge › Grand Caravan › 2009
These records cover every 2009 Dodge Grand Caravan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2009 Dodge Grand Caravan. Newest first.
Chrysler (FCA US LLC) is recalling certain 2008-2010 Chrysler Town and Country and Dodge Grand Caravan and 2007-2011 Dodge Nitro vehicles. These vehicles may have a loose or missing brand emblem in the center of the steering wheel. The loose emblem or the securing nuts for the emblem within the driver air bag module may become projectiles in the event of…
Risk and remedy
Risk
Projectiles as a result of driver air bag deployment in the event of a crash can increase the risk of injury.
Remedy
Chrysler will notify owners, and dealers will replace the driver's air bag cover with a redesigned cover, free of charge. The recall began February 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. Chrysler's number for this recall is W09.
FCA US LLC (Chrysler) is recalling certain model year 2009 Dodge Journey vehicles manufactured December 31, 2007, to August 31, 2008, 2008-2009 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured June 18, 2007, to August 31, 2008. In the affected vehicles, the air bag control units may corrode and fail.
Risk and remedy
Risk
If the air bag control unit fails, the air bags may not deploy in the event of a crash, increasing the risk of occupant injury. Additionally, the air bags may inadvertently deploy, increasing the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the air bag control unit, free of charge. The recall began on December 6, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S07.
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. Chrysler Group LLC (Chrysler) is recalling certain model year 2009-2010 Dodge Journey vehicles…
Risk and remedy
Risk
If the ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began on May 26, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R03. Note: This is an expansion of recall 11V-139.
Freedom Motors Inc., (Freedom Motors) of Savaria Vehicle Group (formerly The Liberty Motor Company) is recalling one model year 2009 Volkswagen Routan and certain model year 2008-2010 Dodge Grand Caravan and Chrysler Town & Country wheelchair accessible vehicles modified by The Liberty Motor Company from February 2008 through January 2011. Over time and…
Risk and remedy
Risk
Failure of the rear axle may increase the risk of a crash.
Remedy
Freedom Motors will notify owners, and dealers will replace the affected axles, free of charge. The recall began on April 1, 2014. Owners can contact Freedom Motors at 1-800-561-9600. Freedom Motors' number for this recall is ENGF0216-3.
Chrysler IS recalling certain model year 2008 and 2009 dodge grand caravan and chrysler town & country passenger vehicles manufactured from february 2007 through september 2009. some of the vehicles may have been built with an improperly routed wire harness that may have a condition where the lower sliding door hinge bracket can make contact and wear…
Risk and remedy
Risk
A short circuit could occur inside the sliding door, overheating the latch, possibly resulting in a fire.
Remedy
Chrysler will notify owners and dealers will repair the vehicles free of charge. the safety recall began on november 15, 2010. owners may contact chrysler toll-free at 1-800-853-1403.
Eldorado national IS recalling model year 2008-2009 amerivan mobility vehicles built on chrysler town & country and dodge grand caravan platforms vehicles. the rear brake lines may have been improperly routed and not secured properly during the alteration. if not routed and secured properly, the brake lines could rub against the vehicle causing a brake…
Risk and remedy
Risk
A brake fluid leak could result in a loss of braking ability, possibly causing a crash.
Remedy
Eldorado national amerivan dealers will inspect the vehicles and if the brake lines were improperly routed they will be correctly reinstalled free of charge. The safety recall began on october 13, 2009. owners may contact eldorado national at 1-800-955-9086. these minivans have been altered into wheelchair accessible vehicles by eldorado. this recall IS not being conducted by chrysler group llc and will not be performed at no cost by dodge or chrysler dealers unless they are also an eldorado national dealer.
Chrysler IS recalling 6,138 my 2009 town and country and dodge grand caravan vehicles. unused electrical connectors for the blind spot detection system may become corroded and could short circuit, which can cause a variety of conditions.
Risk and remedy
Risk
If the fuse for this circuit does not blow, the connectors could overheat and potentially catch fire.
Remedy
Dealers will seal the power circuit at the subject connector and replace the fuse for this circuit if necessary free of charge. the recall began on march 9, 2009. owners may contact chrysler at 1-800-853-1403.
Owner complaints
544 complaints11 involved a crash6 involved a fire8 injuries
What owners report most
Latest complaints
- Engine · Service brakes · Steering
While driving, the engine shuts off, leaving the driver with no power steering or power brakes. All power is off. There is no warning or error messages on the dash of any kind. No warning at all. The last time this happened, I was able to coast to the side of the road to a stop. Once stopped, i can…
While driving, the engine shuts off, leaving the driver with no power steering or power brakes. All power is off. There is no warning or error messages on the dash of any kind. No warning at all. The last time this happened, I was able to coast to the side of the road to a stop. Once stopped, i can put the transmission in Park, restart the vehicle and continue. This time, I drove directly to my service shop to have the computer checked for codes. There were none, like the event never happened. They could not reproduce the problem. This has happened 3 times since August 2025. The wireless ignition module was replaced in 2015 under the recall notice 14V373000. That recall was for exactly this situation. So far, I have been fortunate to avoid hitting another vehicle or other objects. This is not a safe situation, especially knowing it might happen tomorrow.
- Air bags
In August 2024, the airbag system in a 2009 Dodge Grand Caravan (VIN: [XXX] ) deployed unexpectedly while the vehicle was parked and not in operation. There was no collision, impact, or known external trigger at the time of deployment. The malfunction involved the airbag restraint system and/or…
In August 2024, the airbag system in a 2009 Dodge Grand Caravan (VIN: [XXX] ) deployed unexpectedly while the vehicle was parked and not in operation. There was no collision, impact, or known external trigger at the time of deployment. The malfunction involved the airbag restraint system and/or related electrical or control components. An unexpected airbag deployment creates a serious safety concern because it could injure vehicle occupants or bystanders and indicates a potential defect in the restraint system. The vehicle was immediately taken to Banister Chrysler Dodge Jeep Ram in Hampton, Virginia, where it has remained since the incident. To the best of our knowledge, the vehicle has remained in dealership/manufacturer custody and should be available for inspection. The manufacturer indicated they were reviewing the matter and determining the value of the vehicle; however, despite extended time passing, no repair, replacement, or written resolution has been provided. The issue has not been reproduced because the vehicle has remained out of service since the incident. It is UNKNOWN whether the precise cause has been formally confirmed by the manufacturer or dealership. No injuries occurred, but the incident placed the safety of the owners and others at risk because a critical safety restraint system deployed without warning while the vehicle was stationary. Documented NHTSA recalls affecting Dodge Grand Caravan airbag systems and related models demonstrate prior manufacturer awareness of airbag-related safety defects. Although this VIN currently shows no open recall, the spontaneous deployment raises concern regarding unresolved or inadequately corrected airbag system defects. No known warning lamps or dashboard messages were specifically recalled prior to the incident. Any additional warning indicators are UNKNOWN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel/propulsion system
Car will crank but not start. Can cannot be started intermittently which could be dangerous considering location of vehicle, adverse weather conditions, etc. There are no warning lamps or messages related to the problem. This is a known problem with other Chrysler models and model years. TIMP fuel…
Car will crank but not start. Can cannot be started intermittently which could be dangerous considering location of vehicle, adverse weather conditions, etc. There are no warning lamps or messages related to the problem. This is a known problem with other Chrysler models and model years. TIMP fuel pump relay has failed. Bypassing the fuel pump relay will allow car to start. See attached file of Vertical Vissions' bypass solutions to this problem.
- Electrical system
While driving on major (multi-lane) city street (40 mph) the vehicle began to slow, steering became difficult and a single amber caution for the traction control was illuminated. Tachometer indicated 0 RPM. After pulling over, the vehicle was restarted and driven without further issue. Recall on…
While driving on major (multi-lane) city street (40 mph) the vehicle began to slow, steering became difficult and a single amber caution for the traction control was illuminated. Tachometer indicated 0 RPM. After pulling over, the vehicle was restarted and driven without further issue. Recall on the ignition switch was addressed in 2009. Unexpected engine shutdown could have significantly reduced safety margins in heavy traffic. No third party inspected vehicle after incident. Owner notes that key fob does not have anything hanging of it that could aggravate unwanted movement of ignition switch
- Unknown or other
I had a flat tire (drivers front). I Parked on a level parking lot. I put bricks behind other tires to prevent movement. Next I loosened lug nuts, I then removed the spare and original equipment jack. I began jacking the car up with the jack in the area indicated for jacking by the instructions.…
I had a flat tire (drivers front). I Parked on a level parking lot. I put bricks behind other tires to prevent movement. Next I loosened lug nuts, I then removed the spare and original equipment jack. I began jacking the car up with the jack in the area indicated for jacking by the instructions. The tire was off the ground. I was beginning to spin off the lug nuts when the car dropped with a brrrrrt sound. The main screw in the scissors jack pulled through the threaded nut on the end. The jack was still upright but the screw threads failed. No one was hurt but the potential is high for the jack to fail suddenly and without warning. Note the van was not occupied or in any way loaded. The second picture attempts to show the screw threads deformed after pulling through the nut.
- Air bags
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while parked with the keys out of the ignition, the contact heard a loud pop coming from the passenger’s side of the vehicle. The contact stated that the driver’s and passenger’s side deployed without impact. The dealer was…
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while parked with the keys out of the ignition, the contact heard a loud pop coming from the passenger’s side of the vehicle. The contact stated that the driver’s and passenger’s side deployed without impact. The dealer was contacted and advised the contact to inform the manufacturer of the failure. The vehicle was towed to the dealer who had not diagnosed or repaired the vehicle. The manufacturer was made aware of the failure and opened a case. The contact stated that the vehicle was not inspected. The approximate failure mileage was 160,000.
- Electrical system · Fuel/propulsion system · Visibility/wiper
It started out as the van would not start almost everytime I got ready to leave and would have someone jump my battery, and it would start right back up. after a few weeks of having to do this, i had help jumping my battery once again but this time my wind shield wipers wouldnt shut off resulting…
It started out as the van would not start almost everytime I got ready to leave and would have someone jump my battery, and it would start right back up. after a few weeks of having to do this, i had help jumping my battery once again but this time my wind shield wipers wouldnt shut off resulting in me having to take the fuse out and back in when it rains. when this happened the what i believe is called the "multi functional shift " (the stick on the left side of steering wheel that controls my wipers, wiper fluid, turn signals, bright lights, etc.) completely stopped working with no sign of it having problems previously. Along with that the stereo keeps flickering and switching channels on its own. Lastly, when i am pumping gas, i can barely pull up the trigger without the pump shutting off like as if my tank was full. This has all happened in the last 6 or 7 months or so and has not yet been investigated.
- Unknown or other
Key stuck in the ignition does not turn properly
- Electrical system
Key in into slips from run to accsry and causes van to stall. Has happened a few times. Very dangerous to have van stall while driving
- Engine
The contact owns a 2009 Dodge Grand Caravan. The contact stated while driving 5 MPH, the vehicle started to stall with the Anti-theft lock warning light illuminated. The vehicle lost motive power and stalled and failed to restart. The contact was able to push the vehicle into a gas station and the…
The contact owns a 2009 Dodge Grand Caravan. The contact stated while driving 5 MPH, the vehicle started to stall with the Anti-theft lock warning light illuminated. The vehicle lost motive power and stalled and failed to restart. The contact was able to push the vehicle into a gas station and the vehicle however, the vehicle would not restart. The vehicle was towed to the dealer and the contact was informed that the vehicle needed a new computer. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 180,000.
- Power train › Automatic transmission › Control module (tcm/pcm/tecm)
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the traction control, ABS, and check engine warning lights illuminated. The contact reset the PCM; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 113,000.
- Tires
225/65 R 16 100 My van is available for inspection; the left front driver’s-side tire was repaired (under warranty) on 6 August 2022; a plug was installed to repair a ticking sound, which ended up being a nail imbedded in the tire. Once on the road again, I still heard an annoying sound( I…
225/65 R 16 100 My van is available for inspection; the left front driver’s-side tire was repaired (under warranty) on 6 August 2022; a plug was installed to repair a ticking sound, which ended up being a nail imbedded in the tire. Once on the road again, I still heard an annoying sound( I realized the mechanic may not have cut the plug flush). I intended to go back to have them cut it off, but forgot due to my recent part-time work activities & starting College at night.(as well as getting Covid on 28 September 2022. I was scheduled to work at Davanni’s on 21 October 2022. I got into work around 12:33. I use an App on my phone to deliver pizza’ & hoagies. I took a large order around 15:30. I was nervous driving, because my van(previously reported on this site)was having the electrical issues, even when I put my vehicle in park. I messaged my customer when I was 2-3 minutes away(I was extra cautious because my signals wouldn’t show drivers behind me that I was turning, so my 1st text would usually be at a semi-fore, then when I park in driveway, I send a text I am there. The customer had a pretty high incline when I parked. After sending the text I proceeded to exit my vehicle. (my phone was in my right hand). I stepped out with my left foot, then the right; I was fully standing when all of a sudden I felt my door pushing on my left side, I braced my left arm, looked down & noticed the van was rolling back. I felt the tire start to hit my toe then instantly brought my right foot up to step on the brake. In doing so I had my right buttocks wedged against my seat base. I slammed my elbow & ribs onto the threshold of the door and my right arm/pit against the seat. I looked up by the steering wheel where the shift stick is, & realized it was down. I reached up with my left arm & pushed up 2- notches, couldn’t reach park. I texted the person that I need help. He came out swiftly, put it in park & help me arise from my wedged position. I went to ER next day
- Electrical system
On 10 October 2022 @ 21:05 hours, I was driving home (to Waconia) from Academy College (Bloomington, MN). Upon entering I35 W North entrance ramp, I had engaged my left turn signal; looking in my driver-side mirror as I merged, I seen the headlights behind me & proceeded to accelerate on the…
On 10 October 2022 @ 21:05 hours, I was driving home (to Waconia) from Academy College (Bloomington, MN). Upon entering I35 W North entrance ramp, I had engaged my left turn signal; looking in my driver-side mirror as I merged, I seen the headlights behind me & proceeded to accelerate on the freeway. I was partially in the lane when I heard a horn & wheels screeching to my left. I was close enough to the shoulder & quickly turned sharp then the vehicle blew by me, barely colliding with my vehicle. (I stayed steady & did box breathing as I tried to calm myself). The next day I was driving my van and when I used my left turn signal, I noticed on my instrument panel it was not reflecting my turn signal light, so when I had the near collision the night before, they did not see my turn signal light! The electrical problem with this 2009 Dodge Grand Caravan while driving; at 4-7 minute intervals, this happens while driving; headlights; wipers all instrument panel lights come on; chime rings all at the same time! Days before the near collision, I brought my van in to the mechanics shop and told the owner what was happening. He knew right away that it was the TIP Module needs replacement, due to corrosion under the fuse panel. He sends customers to the Chrysler dealer, which costs $3000 to install & there is a waiting period for the part.(had put $1900 into the ATV-multi vehicle reseal side cover; oil pan gasket & water pump; l/r & r/r calipers; brake fluid; engine coolant/conditioner kit & cooling system flush(which I had to borrow from a friend, as I am only on SSDI). I looked up the part # online & order it, from my friend again; $410. Since it has to be programmed; I watched a You tube video on how to do it. I have not gotten it fixed yet, as I hurt myself at my part-time Davanni’s pizza delivery job, involving my brakes failing, nearly rolling over me. I file Work comp, then made a PIP Claim with my auto insurance for lost wages. I have 2-weeks off/Doctor. The contact stated the vehicle was taken to the d
- Electrical system
While driving all electrical systems fail, warning lights flash on and off, power steering and brakes fail, all lights go out. If I do not pull over and turn the car off as soon as it starts, I will stall out in the middle of the road. This has been happening for months and every mechanic I take my car to states everything tests fine.
- Electrical system · Engine · Service brakes
While driving all electrical systems fail, warning lights flash on and off, power steering and brakes fail, all lights go out. Can shift to neutral and restart, drive on until it repeats.
- Power train
Parked vehicle and put gear in park.Vehicle rolled down hill through chain link fence and did front end damage. No person was inside vehicle at time it rolled off.
- Electrical system
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while the vehicle was parked at his residence, a fire started from the drivers side tail light. The tail light, the rear bumper, and part of the rear seat were melted, additionally the rear windshield shattered. The fire…
The contact owns a 2009 Dodge Grand Caravan. The contact stated that while the vehicle was parked at his residence, a fire started from the drivers side tail light. The tail light, the rear bumper, and part of the rear seat were melted, additionally the rear windshield shattered. The fire department was called and they extinguished the fire using chemical powder and water. The fire marshal wrote an incident report. The contact stated no warning light was illuminated. The contact did not take the vehicle to a local dealer to be diagnosed. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 95,000.
- Electrical system
The window track broke on the driver side window. The motor was good because it still worked to rolls down all windows except the wing windows! So we replace the track got it all in every window worked except the wing windows again! Then it broke 2 weeks later again so we bought the whole set up…
The window track broke on the driver side window. The motor was good because it still worked to rolls down all windows except the wing windows! So we replace the track got it all in every window worked except the wing windows again! Then it broke 2 weeks later again so we bought the whole set up for driver window track & motor, sill wing windows won't work and the track on the driver window broke less than a week after putting it in! Now I have wood holding the driver side window up and my wing windows still won't open! I'm not sure specific dates so I'm gonna guess below I can get record from autozone to prove I've bought the parts 2 times!
- Engine · Service brakes · Steering
I was driving at about 30 mph on a town road and the car randomly shut off. There was a traction control light that came on. All electrical still worked but no acceleration, power steering or power brakes. I had to slow down, put the car in park and restart the car. What if I was on the high way?…
I was driving at about 30 mph on a town road and the car randomly shut off. There was a traction control light that came on. All electrical still worked but no acceleration, power steering or power brakes. I had to slow down, put the car in park and restart the car. What if I was on the high way? What if I was crossing an intersection? My wife drives my 3 children around in this car. This has happened 3 times this past week. Never did it before. And I've already had the ignition switch replaced that dodge sent out a recall for.
- Engine
There IS a leak in the heating coolant hose. This makes a toxic smell inside the vehicle while driving.
- Air bags · Electrical system · Seat belts
Airbag light came on when started vehicle and never turned off. Took it in to dealer and was told it was my battery causing the light. Replaced the battery and they re-did the diagnostic and they told me the orc module IS bad due to the battery. They said my battery was charging to 1000 volts and…
Airbag light came on when started vehicle and never turned off. Took it in to dealer and was told it was my battery causing the light. Replaced the battery and they re-did the diagnostic and they told me the orc module IS bad due to the battery. They said my battery was charging to 1000 volts and was only supposed to be 800volts. So now I am stuck with a bill for $631. I was told that the same year model had a recall for this reason and mine didn't qualify because it was made 23 days after the recal notice S07. The van IS in the shop currently waiting on the part.
- Electrical system
The win module was replaced under a safety recall in 2017 for abruptly shutting down the engine while driving. the module worked fine until this month, the car suddenly died twice in the space of approximately two miles. I was able to start it and it did not fail again on the way to the…
The win module was replaced under a safety recall in 2017 for abruptly shutting down the engine while driving. the module worked fine until this month, the car suddenly died twice in the space of approximately two miles. I was able to start it and it did not fail again on the way to the dealership for repairs. the dealership diagnosed the problem as the win module and replaced it for $582. I requested it be covered under the recall and was told chrysler would not honor it a second time. I contacted chryslers customer service and was told the recall replacement part had a 2 year warranty and that they would not cover replacement. I am concerned that the original defect IS still in the module or there IS another new defect in the module. in any event the problem of unexpected shutdown of the vehicle while driving still exists. I would hope you could show chrysler the wisdom in fixing this issue and making their customers whole.
- Electrical system · Power train
TL* the contact owns a 2009 dodge grand caravan. The contact stated that after stopping and placing the vehicle in park, the ignition failed to go in the off position. The contact was unable to remove the key from the ignition. The contact stated that the battery was drained due to the failure.…
TL* the contact owns a 2009 dodge grand caravan. The contact stated that after stopping and placing the vehicle in park, the ignition failed to go in the off position. The contact was unable to remove the key from the ignition. The contact stated that the battery was drained due to the failure. Additionally, the gear shifter also ceased in the park position. The contact stated that the failure recurred several times. The vehicle was not taken to a dealer nor independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.*dt*jb
- Electronic stability control (esc) · Power train
Keep having issues with transmission while driving with my children in the car. *tr
- Electrical system
At approx 182000 miles the electrical system controlling my dashboard warning lights,speedometer,tachometer,wipers,lights and switches for power windows and locks went completely haywire. This happened without warning upon starting vehicle. At the moment of start up wipers began to swipe without…
At approx 182000 miles the electrical system controlling my dashboard warning lights,speedometer,tachometer,wipers,lights and switches for power windows and locks went completely haywire. This happened without warning upon starting vehicle. At the moment of start up wipers began to swipe without turning on switch, headlights began to flash and all warning lights on dash lit indicating failure of all safety systems. After carefully driving around a parking lot I was in to see if the vehicle was safe and driveable I then noticed that my speedometer and tachometer would cycle on and off at random intervals.they would indicate proper functioning for minutes and then go completely off with all warning lights activating. This on and off scenario lasted all the way home a journey of approx 20 miles. Upon reaching home I also found that I could no longer control the electric windows or locks from my drivers position. I did an internet search when I got home about this issue and luckily was able to find a youtube video from an owner of a 2008 chrysler town&country minivan similar to mine who had encountered the same safety issue. Apparently this owner had done some investigating of their own and found that a wire coming from the engine compartment into the drivers door either breaks over time from opening and closing of door over the years, or a wire chafes and shorts out intermittently thus causing this issue. In order to fix this problem the driver side interior door skin must be removed and the wire loom going to the driver door controls must be examined in order to find the proper wire to repair.this repair was accomplished by a local mechanic for me based on my showing him the video. In my opinion this IS a definite safety issue as it involves,speedometer, tach, warning lights,wiper control,headlights that flash and use of power locks and window controls.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007…
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
- Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine…
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The report identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10220576SAFETY RECAL W09 DRIVER AIR BAG EMBLEM Updated Dealer Instructions
- 10220486Expansion of previous safety recall L25.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10216395Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10215972Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used This bulletin involves re-flashing the Amplifier with updated software. The customer may experience audio distortion from the front door speakers when the rear AUX port is in use. The distortion may occurs when playing certain media with a lot of high frequency content. The equalization doesn't have a settings for rear AUX mode and defaulted to the AM mode. The AM mode equalization has a boost for high frequencies. This increase boost can cause the Amp to distort the sound.
- 10204370Customer Satisfaction Notification Y22 Driver Airbag Emblem
- 10204368Customer Satisfaction Notification Y22 Driver Airbag Emblem
- 10191460Valve Body. These may cause over drive cycling.
- 10191457Expansion of previous safety recall L25.
- 10188780SAFETY RECAL W09 DRIVER AIR BAG EMBLEM Updated Dealer Instructions
- 10188667Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used This bulletin involves re-flashing the Amplifier with updated software. The customer may experience audio distortion from the front door speakers when the rear AUX port is in use. The distortion may occurs when playing certain media with a lot of high frequency content. The equalization doesn't have a settings for rear AUX mode and defaulted to the AM mode. The AM mode equalization has a boost for high frequencies. This increase boost can cause the Amp to distort the sound.
- 10175743Disinfectant Solution Recommended for COVID-19
- 10175735Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
- 10169249Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10169247Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10169245Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10166537RADIO [RES] - New and/or Service Exchange For RES radio concerns. Use the wiTECH 2.0 and inspect the radio part number and serial number under the Radio/ECU Details tab. Please verify that the radio part number and/or serial number is not "FFFF". If either field shows "FFFF", please contact Mike Wielgat at 248-576-6696 or Rohan Negandhi at 248-421-9608 If no response in 15 minutes, proceed with repair.
- 10144752Service Bulletin sent to all dealers to inspect L-track bolts for correct torque and to incorporate torque check as part of regular maintenance
- 10140065Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10139985Restraints Information Sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10139978Restraints Remove I-Sheet from packaging. Correct information sheet (I-Sheet) has been added to Star Parts. Print I-Sheet for technician use.
- 10139651Flash: Dead Battery This Bulletin involves updating the Fold and Stow Module (FSM) with new software because the FSM stays awake resulting in a continuous electrical draw. The customer may experience a dead battery.
- 10138987Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10136845Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used This bulletin involves re-flashing the Amplifier with updated software. The customer may experience audio distortion from the front door speakers when the rear AUX port is in use. The distortion may occurs when playing certain media with a lot of high frequency content. The equalization doesn't have a settings for rear AUX mode and defaulted to the AM mode. The AM mode equalization has a boost for high frequencies. This increase boost can cause the Amp to distort the sound.
- 1012900882212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois, Michigan, and Ohio). Mopar offers an alternative product (82213192) which is a water based product approved for sale in the aforementioned states.~ ~ Please inform the customer & your prep dept that spraying excessive amounts of the fabric protector on load floors will result in the breaking down of the adhesive (glue) that is used to create the bond between the fabric (carpet) and the load floor. This will apply to any vehicles equipped with rear load floors such as WK, WD, PM, MK, KA, KK. The carpet will appear to be loose, wrinkly, or bunch up~
- 10128948Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10121927NAG1 (5A580) Valve Body As per Warranty Bulletin D-13-22, please use R2108213A$ valve body for all Warranty (W), Mopar (M) and Mopar Vehicle Protection (F) claims.~ Assembly also includes Filter (52108325AA) and Gasket (52108332AA).~
- 10119463Instructions to inspect the EO label on the fuel tank for accuracy and replace as required any affected label
- 10074748Summary to be provided on a future date.
- 10038125Chrysler group: when the sliding door IS fully open and IS being closed the door may bind. 2009-2010 town & country.
- 10034498Chrysler: sliding door will not latch in the full open position. Involves inspecting the right and/or left sliding door operation and if necessary adjusting the sliding door latch position. Applies to vehicles built before 4/30/10.
- 10033687Chrysler: power steering return lines. Involves inspecting and if necessary removing and replacing the gear to cooler power steering return hose with a kevlar braided return hose. May experience leaks in power steering return line, at cold start up in temperatures below-40%c (-40%F) and increased steering efforts or noisy power steering pump.
- 10033110Chrysler/dodge: radiator cap on about 276,000 grand caravan and town and country vehicles may experience engine coolant weep and/or a slow leak resulting in low engine coolant levels. The radiator cap must be replaced. Csc letter was rec'd.
Every Dodge Grand Caravan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.