2019 Dodge Grand Caravan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › Grand Caravan › 2019
These records cover every 2019 Dodge Grand Caravan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2019 Dodge Grand Caravan. Newest first.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model…
Risk and remedy
Risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Vantage Mobility International, LLC (Vantage) is recalling certain Vantage-modified 2016-2019 Dodge Grand Caravan vehicles. The fuel pump gasket may deteriorate, allowing fuel to leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Vantage will notify owners, and will provide parts and reimbursement to owners for repair facilities to replace the fuel tank gasket, free of charge. The recall began May 19, 2020. Owners may contact Vantage customer service at 1-800-488-9082.
Chrysler (FCA US LLC) is recalling certain 2019 Dodge Grand Caravan vehicles. The welds on the outboard rear seat strikers for the second row bench and second row bucket seats may fail during a front impact crash. The front outboard seat strikers for the third row bench seats may fail in the event of a rear impact crash. In addition, the second row bench…
Risk and remedy
Risk
If the seat strikers fail, the seat or seat belt may not adequately restrain the occupant, increasing the risk of injury.
Remedy
Chrysler will notify owners, and dealers will weld in a striker reinforcement bracket on the second and third row outboard seat strikers, free of charge. The recall began December 19, 2019. Owners may contact FCA US customer service at 1-800-853-1403. FCA's number for this recall is V91.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.
Risk and remedy
Risk
A reduction of braking performance can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.
Owner complaints
245 complaints6 involved a crash3 involved a fire20 injuries
What owners report most
Latest complaints
- Electrical system · Exterior lighting
About a month ago had an issue where the battery was drained completely. Couldn't unlock the van with the FOB, had to use the physical key to unlock the door. Was able to jump the battery and i started right up. Assumed that a over-head light was left on. Confirmed the battery was holding a…
About a month ago had an issue where the battery was drained completely. Couldn't unlock the van with the FOB, had to use the physical key to unlock the door. Was able to jump the battery and i started right up. Assumed that a over-head light was left on. Confirmed the battery was holding a charge, no issues with alternator. Had the same battery drain a couple of days later. Jumped the van again. Remove any devices from all the power outlets. The battery issue went away. 2 weeks ago noticed that the instrument cluster console appeared to be frozen. I tried to change the settings to view the trip counter. Turns out that none of the steering wheel buttons were working, except for the Cruise Contorl. The steering wheel horn is not working either. However the horn beeps when I use the FOB to lock the van. As it was at night time, noticed that the over-head interior lights are not working either. The lights in the doors are working. The vanity mirror lights are working. Checked the owners manual and online look-ups, found that the M20 fuse is responsible the following items (which are not working) - Instrument Cluster Interior Light, Switch Bank, Steering Column Module, Switch Steering Wheel Pulled the fuse and found that it was blown. With the van not running, replaced the fuse. And it blew immediately. Based on online searches, and some troubleshooting to help try and narrow the issue, it appears that the problem is the clockspring in the steering wheel. Based on information it appears to be known issue. I called the dealer to see what the cost was to diagnose and replace. i'm looking at over 1K for parts and labor to replace the clockspring. My previous mini-van, which was a 2015 dodge caravan with 180K had no issues with the clockspring. This van is 4 years newer and half the miles.
- Electrical system
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the vehicle had experienced various electrical system failures. The contact stated that the vehicle failed to recognize when occupants had fastened the seat belts, the windshield wiper activated independently, the fuel gauge…
The contact owns a 2019 Dodge Grand Caravan. The contact stated that the vehicle had experienced various electrical system failures. The contact stated that the vehicle failed to recognize when occupants had fastened the seat belts, the windshield wiper activated independently, the fuel gauge displayed empty, and the air bags appeared to be disengaged. The manufacturer was notified of the failure. The failure mileage was 66,900.
- Back over prevention
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while the vehicle was in reverse, the rear-view camera displayed an upside-down image or a blank screen. The dealer was contacted by phone. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 80,000.
- Engine
The vehicle has experienced repeated serious engine/cooling-system problems. It ran hot/overheated and would lose some power on even very slight inclines; when this occurred, the temperature gauge would rise. It never completely lost power or stalled. The vehicle developed an engine ticking noise…
The vehicle has experienced repeated serious engine/cooling-system problems. It ran hot/overheated and would lose some power on even very slight inclines; when this occurred, the temperature gauge would rise. It never completely lost power or stalled. The vehicle developed an engine ticking noise that continues. An oil-pressure warning appeared, and the check-engine light repeatedly came on. In approximately March 2026, the engine failed and was replaced with a used engine reportedly having approximately 40,000 miles. Within approximately six months, the replacement engine developed additional oil-pressure/oil-system problems and continues to make a ticking noise. The vehicle has required substantial additional repairs. These problems create a safety concern because overheating, loss of power and possible engine failure could occur while driving and could leave the vehicle unable to safely maintain speed or operate normally in traffic. The problems have been diagnosed and repaired by independent automotive service facilities. The vehicle has not been inspected by the manufacturer, police or an insurance representative. The vehicle is available for inspection upon request. The symptoms began after we purchased the vehicle used on September 2, 2023, at approximately 68,000 miles. It now has approximately 109,000 miles. We have limited driving to very short trips because of these ongoing concerns. I HAVE RECIEPTS FOR the MOST RECENT 2026 REPAIRS , However the system here wont allow my picture/files
- Air bags
Airbag system not working for 7 months because replacement parts are not available. very serious safety issue!!!!!!
- Structure
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while detailing the vehicle, the front driver’s side headrest exploded outward. The vehicle was taken to a local dealer, and it was determined that the headrest needed to be replaced. The contact associated the failure with an…
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while detailing the vehicle, the front driver’s side headrest exploded outward. The vehicle was taken to a local dealer, and it was determined that the headrest needed to be replaced. The contact associated the failure with an unknown Technical Service Bulletin. The manufacturer was made aware of the failure via telephone. The failure mileage was approximately 139,000.
- Engine · Vehicle speed control
I just started having this issue 3 days ago. When I put the car in reverse it does not directly go into drive. I have to go back to park to get the car back in drive. I put a brand new transmission in this car in 2024 and since I can only drive 45 miles per hour. When the drive or reverse does not light up in green, the camera in the back does not operate or show up at all.
- Air bags
Air Bag light stays on. Mechanic found defect in driver's side headrest. Part was ordered in February 2026, still waiting for the replacement part 6 months later. Dodge has no idea when the part will be available. Extremely HAZARDOUS driving condition, driving without air bag protection because…
Air Bag light stays on. Mechanic found defect in driver's side headrest. Part was ordered in February 2026, still waiting for the replacement part 6 months later. Dodge has no idea when the part will be available. Extremely HAZARDOUS driving condition, driving without air bag protection because Chrysler/Dodge doesn't have replacement parts. This dangerous condition should be considered a SAFETY RECALL, that would get Chrysler/Dodge to take this more seriously and have the replacement parts. 08/06/26
- Structure › Body
Minivan has sliding door lock actuator failure, driver side. Unable to open sliding door manually or with power door motor. Lock/unlock latch IS stuck in locked position. This IS a safety issue in case of vehicle crash or fire. Exact same issue with older models. Chrysler has issued a warranty…
Minivan has sliding door lock actuator failure, driver side. Unable to open sliding door manually or with power door motor. Lock/unlock latch IS stuck in locked position. This IS a safety issue in case of vehicle crash or fire. Exact same issue with older models. Chrysler has issued a warranty bulletin (d-21-15) for factory repair of this same issue for 2015-2017 models. The exact same actuators are used in 2018 and 2019 models.
- Power train
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving 60 MPH, the vehicle started jerking, lost motive power, and the RPMs elevated to the red line. The contact pulled over to the side of the road with the engine running, but the vehicle was unable to drive forward. The…
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving 60 MPH, the vehicle started jerking, lost motive power, and the RPMs elevated to the red line. The contact pulled over to the side of the road with the engine running, but the vehicle was unable to drive forward. The vehicle had experienced transmission failure. The vehicle was towed to a local transmission shop where it was diagnosed and determined that an internal transmission pump failure was preventing transmission fluid from pumping to the clutch. The vehicle was repaired out of pocket. The manufacturer was not notified of the failure. The failure mileage was 100,000.
- Seats
While driving my headrest popped forward and hit me in the back of the head.
- Electrical system · Structure › Body
Automatic sliding doors will not unlock or open at all- not manually, not with the inside door buttons, not with my key fob, and not with the automatic buttons on the front ceiling of the van. I have 3 young children all 5 and under. This is an EXTREMELY dangerous fault that puts all of their lives…
Automatic sliding doors will not unlock or open at all- not manually, not with the inside door buttons, not with my key fob, and not with the automatic buttons on the front ceiling of the van. I have 3 young children all 5 and under. This is an EXTREMELY dangerous fault that puts all of their lives into danger! The inconvenience of a grown adult having to climb through the back hatch to lock her kids in is annoying yes but my concern is how I'm supposed to safely get to them if we were in an accident! My husband can not get to the kids at all as he is well over 6 foot and can not fit. I'm trying to get the dealership to fix the issue but they're telling me that there is no recall even though I thought I received something in the mail awhile back. The message that appears when we try to automatically open the door is that we should first unlock the doors to which we already have. The lock will not move when you manually try to unlock it either.
- Air bags
The contact owns a 2019 Dodge Caravan. The contact stated that while operating the vehicle the airbag warning light had remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the front driver side head rest sensor had failed and needed to replaced. The mechanic…
The contact owns a 2019 Dodge Caravan. The contact stated that while operating the vehicle the airbag warning light had remained illuminated. The vehicle was taken to the local mechanic who diagnosed that the front driver side head rest sensor had failed and needed to replaced. The mechanic contacted the local dealer and informed that the part was on back order and not available. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 73,000.
- Power train
The torque converter(automatic transmission) began failing causing the vehicle to stall when at a traffic light in heavy city traffic allowing for the possibility of being struck by other vehicles because of a restart delay. The only way to bypass the issue we learned was to put the vehicle in…
The torque converter(automatic transmission) began failing causing the vehicle to stall when at a traffic light in heavy city traffic allowing for the possibility of being struck by other vehicles because of a restart delay. The only way to bypass the issue we learned was to put the vehicle in neutral when stopping. This reduced the stalling incidents but created other issues in heavy stop and go traffic. The vehicle was inspected by a transmission shop and they confirmed that the transmission was failing and the torque converter was causing the issue. There are no warning lights for transmission failure in these vehicles. In fact you can’t even check fluid levels on these transmissions. Only technicians can. A transmission failure on a 7 year old vehicle under normal wear and tear (113,000 miles) is unacceptable and we had to spend 5000.00 for a new transmission in order to remedy the obvious safety issues. Before the repair, my wife managed the stalling issue at 50+ years old by using neutral in between braking so the vehicle wouldn’t stall but imagine a teenager or elderly person dealing with that. I do have receipts for the repair. There was one interstate fender bender. We could not avoid because of people looking at accident on the side of the road. My wife was unable to shift the vehicle into neutral to keep it from installing in traffic and we ended up hitting somebody from behind. Very minor damage on the caravan to the front end.( I have a pic) the other vehicle was a large truck and received zero damage and was OK letting it go. State trooper at the accident people were watching said there were no harm done. Nobody at fault here , both parties agreeable , no injuries , so we elected not to turn in a police report.. This is just a credit card receipt for part of the repair total and we paid cash/check for remainder. Could look up if necessary.
- Electrical system
Windows and doors buzz. The windows and doors will not open or will open very slowly. the alarm will go off. The only way to stop it is to disconnect the battery. Sliding door lock will not lock or will lock and not open.
- Power train
The contact's daughter owns a 2019 Dodge Grand Caravan. The contact stated that while her daughter was driving at an undisclosed speed, the transmission was slipping and made abnormal grinding sounds. There was no warning light illuminated. The driver pulled over and had the vehicle towed to the…
The contact's daughter owns a 2019 Dodge Grand Caravan. The contact stated that while her daughter was driving at an undisclosed speed, the transmission was slipping and made abnormal grinding sounds. There was no warning light illuminated. The driver pulled over and had the vehicle towed to the residence. The vehicle was later towed to an independent mechanic, who discovered that there was no transmission fluid inside the transmission. The mechanic replaced the transmission. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was 120,211.
- Power train
We purchased our 2019 Dodge Caravan July 31, 2022. We really like this Caravan and find it quite comfortable on long drives. Our transmission had a problem at 86,000 miles with a catastrophic transmission failure and we had the vehicle towed back to where it came from at IG Burton in Milford.…
We purchased our 2019 Dodge Caravan July 31, 2022. We really like this Caravan and find it quite comfortable on long drives. Our transmission had a problem at 86,000 miles with a catastrophic transmission failure and we had the vehicle towed back to where it came from at IG Burton in Milford. Your repair shop replaced the old transmission with an OEM remanufactured transmission and provided a Three Year Mopar Warranty on Work order DTCS818344 Jan 21, 2024. It worked well for the next 26,000 miles. February 4, 2026 we experienced a problem after we made a right hand turn off Highway 404 onto Route 309. The transmission started racing and slowed down and it ran into limp mode. We brought it home 5 miles and got it into our driveway. We shifted it to neutral and then back to drive and it made a loud clunk noise and the whole car shook. The same thing happened in reverse when we pulled the car around to aim it out for the tow truck driver and at that point we turned the car off. When decided to try restarting it, the powertrain sounded normal. It shifted correctly, no problems and it was the same thing when the tow truck driver put it on his towing rig. The vehicle was towed to Fred Frederick Chrysler thinking it was a repeated transmission failure. The vehicle sat for two months and it was driven for 125mi and the mechanic said it could not repeat the same code it showed upon arrival. The initial code found was DTC PO755 2-4 solenoid circuit stored and not active. They released it to us on Thursday March 20, 2026. The put it in writing they could not find anything wrong with it. Tested the car for 125mi claimed could not duplicate the DTC. They did say hard shifting may occur when the vehicle is cold and fluids are not warmed up and this issue won’t occur when it’s hot; What? Transmission was already well warmed up leaving DE home to our MD home. Millsboro Preston Hyundai car code C212A system voltage below threshold.
- Seats › Front assembly › Head restraint
The contact's husband owns a 2019 Dodge Grand Caravan. The contact stated that while her husband was driving at 20 MPH, the front, passenger side headrest deployed without warning. The contact, who was an occupant in the front, passenger seat, was hit in the neck by the headrest. The force of the…
The contact's husband owns a 2019 Dodge Grand Caravan. The contact stated that while her husband was driving at 20 MPH, the front, passenger side headrest deployed without warning. The contact, who was an occupant in the front, passenger seat, was hit in the neck by the headrest. The force of the deployment propelled the contact forward as she was secured by her seatbelt. The contact suffered pain in her neck and went to an urgent care facility the next day for treatment. The facility took an X-ray of her cervical spine and advised to make an appointment with her primary care doctor. The primary care doctor scheduled the contact for a CT scan of her brain and an MRI of her cervical spine. The tests showed damage to the contact's spine, and the contact was referred to an orthopedic physician for additional care. The dealer was notified of the failure, and the contact was informed that there were no recalls on the vehicle. The manufacturer was also notified of the failure, and the contact was given a case number. The vehicle was not repaired. The failure mileage was approximately 137,600.
- Power train
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving 55 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was coasted to the shoulder of the roadway. The vehicle was then…
The contact owns a 2019 Dodge Grand Caravan. The contact stated that while driving 55 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was coasted to the shoulder of the roadway. The vehicle was then coasted into a nearby parking lot. While coasting into the parking lot, the vehicle jerked and bucked abnormally. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact stated that the transmission was replaced by the dealer three times within 107,000 miles. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under warranty. The failure mileage was approximately 59,000.
- Power train
The contact owns a 2019 Dodge Grand Caravan. The contact stated that she had stopped the vehicle on the street on a slight incline with the front of the vehicle pointed up the incline and had shifted to park (P). The contact stated that she was not sure if she engaged the parking brake. The contact…
The contact owns a 2019 Dodge Grand Caravan. The contact stated that she had stopped the vehicle on the street on a slight incline with the front of the vehicle pointed up the incline and had shifted to park (P). The contact stated that she was not sure if she engaged the parking brake. The contact stated that she thought she had left the keys in the ignition, but had not heard a key warning chime when she exited. The contact stated that she had stepped away from the vehicle and almost immediately, it started to roll backwards. The contact stated that she ran after the vehicle. The contact had left the driver's side window down and was able to jump into the vehicle. The contact stated she attempted to shift the vehicle to park (P), but could not reach the shift lever. The contact tried to open the door, but it was locked, and she lost her balance; the top half of her body was in the vehicle, and she was balanced on her stomach in the window. The contact fell onto the roadway. The contact stated that she watched the vehicle roll down the road, and it veered to the left into a residence's front yard, where it came to a stop. The contact stated that she was able to drive the vehicle off the person's yard and drove herself to an urgent care facility. The contact stated that she had broken her left ankle and had a contusion on the back of her head. The contact stated she had scrapes on her right ankle and pain in her right shoulder. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 97,000.
- Structure › Body
the sliding doors and sometimed the trunk door on this van unlocl and szlf open randomly. I took it to a mechanic and they said that it is the actuator failing. Dodge knows that this is a problem and extended the warranty, but the dealership in south audtin is difficult to work with. THIS JUSTIFIED A FULL RECALL BECAUSE THE DOORS COULD JUST SELF OPEN WHENEVER AND SOMEONE COULD FLY OUT OF THE VAN
- Engine
Engine loss of power, failure to accelerate, sudden forward lurch when stopped, Check engine light diagnosed by dealership and independent shop as Cylinder 2 failure. Purchased from Carvana 11/2024 with just over 70,000 miles on it. Currently has about 77,000. Cylinder head is currently being replaced at a cost of $6,500.00
- Engine · Fuel/propulsion system
2ND cylinder head and exaust valvue part # r3602014aa intake manifold part #5184199af defective oil filter housing adaptor parts defective: 68228480aa
- Unknown or other
The sliding door lock actuator froze there was an extended warranty on them for 10 years or 100,000 miles. Mine went out at 129,000
- Power train
I purchased this van from a used car lot in December of 2025. After driving it for a little over 2 weeks the check engine light came on. My mechanic did a computer check on it and it showed that the transmission is bad. Apparently, through much investigation work on my part, the warranty I paid…
I purchased this van from a used car lot in December of 2025. After driving it for a little over 2 weeks the check engine light came on. My mechanic did a computer check on it and it showed that the transmission is bad. Apparently, through much investigation work on my part, the warranty I paid for on the vehicle is “void” because the dealer that I purchased it from was well aware that it needed a transmission! They reset the computer according to what I was able to find out, and then sold it to me. It’s a 2019 model and for the transmission to be in need of replacement already, I’m questioning why! I’m surprised that no other owners have evidently had this issue. Please let me know if there have been other owners that have experienced transmission issues in this van. Thank You
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10243207FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
- 10243206Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
- 10243192Suspected engine coolant leak.
- 10242771FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
- 10242768Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10236969Mirror
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10231711Washer Light On And Will Not Turn Off After Adding Washer Solvent.
- 10230183No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230029Customer Complaint May Include Engine Oil Leak Or Consumption
- 10229810Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10229775Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town & Country/2013?2020 Dodge Caravan (RT) - Corrosion ? Complete Hood Panel Warranty Claim
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10229285Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
- 10229059No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
- 10229041Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223987Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10223551Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The Powertrain Control Module (PCM) Software. (ETL, ETM, ETN Engines)
- 10223417Customer Complaint May Include Engine Oil Leak Or Consumption
- 10223257Customer Complaint May Include Engine Oil Leak Or Consumption
- 10223097No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
Every Dodge Grand Caravan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.