2014 Dodge Grand Caravan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › Grand Caravan › 2014
These records cover every 2014 Dodge Grand Caravan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2014 Dodge Grand Caravan. Newest first.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model…
Risk and remedy
Risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from…
Risk and remedy
Risk
If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy
Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
FCA US LLC (Chrysler) is recalling certain model year 2015-2016 Chrysler Town and Country, and 2014-2015 Dodge Grand Caravan vehicles manufactured August 16, 2014, to December 5, 2015. The windshield on the affected vehicles may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash. As such…
Risk and remedy
Risk
If the windshield dislodges during a crash, there is an increased risk of occupant injury.
Remedy
Chrysler will notify owners, and dealers will replace the windshield, free of charge. The recall began March 4, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S02.
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured March 20, 2014, to April 22, 2014, and 2014 Jeep Wrangler vehicles manufactured March 21, 2014, to April 22, 2014. Due to a software error, the Tire Pressure Monitoring System (TPMS) may fail to learn the locations of…
Risk and remedy
Risk
If the TPMS light illuminates because the sensors cannot be located, it could mask an actual low tire pressure condition, possibly resulting in tire failure, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will reprogram the TPMS module, free of charge. The recall began on October 23, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P63.
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Risk and remedy
Risk
An overheated switch may result in a vehicle fire.
Remedy
Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Owner complaints
359 complaints11 involved a crash13 involved a fire21 injuries
What owners report most
Latest complaints
- Power train
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving 40-45 MPH and depressing the accelerator pedal, the engine revved but failed to accelerate as intended, and the transmission skipped gears, and made an abnormal whining sound. The vehicle was driven to the residence.…
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving 40-45 MPH and depressing the accelerator pedal, the engine revved but failed to accelerate as intended, and the transmission skipped gears, and made an abnormal whining sound. The vehicle was driven to the residence. The vehicle was towed to an independent mechanic, where it was diagnosed, and metal shavings were found inside the transmission. The mechanic determined that the transmission needed to be replaced. The manufacturer was notified of the failure by phone and confirmed that the VIN was not under recall. The failure mileage was approximately 84,900.
- Air bags · Seats
The headrest safety feature deployed while the car was parked with the key OUT of the ignition. The internal plastic components have failed and broken and the headrest is not repairable. This incident happened on 9/23/2026. No prior warning lights were displayed and no previous symptoms were…
The headrest safety feature deployed while the car was parked with the key OUT of the ignition. The internal plastic components have failed and broken and the headrest is not repairable. This incident happened on 9/23/2026. No prior warning lights were displayed and no previous symptoms were visible before failure. Currently, part is available for inspection. A dealer was contacted to check on warranty replacement. Vehicle is out of even the "extended" warranty due to the time frame being from date of service instead of being extended from the end of the initial warranty period. Part was not inspected by the dealer. Due to the potential severe impact these devices could enforce, these headrests should be recalled and replaced with new designed headrests and/or replaced with standard non-safety headrests for the life of the vehicles.
- Unknown or other
Safety issue with slider doors not opening. You can hear the sound of the locking mechanism noise continuing after attempting to open the doors. This will happen when it is very hot or cold weather. I think it might be the actuator. I have three toddlers and have had to climb over the front seats to get into the back seats!
- Air bags · Seats · Seats › Front assembly › Head restraint
The airbag compartment in the drivers seat headrest popped open while driving and I have been unable to pop it back in. I was not injured but it scared me and could have caused an accident.
- Seats › Front assembly › Head restraint
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while entering the vehicle, the front driver’s seat headrest deployed. The contact stated that during the failure the key was not in the ignition, and the vehicle was off. No injury was sustained. The cause of the failure was not yet determined. The manufacturer and local dealer was not yet notified of the failure. The failure mileage was 96,000.
- Engine
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving at approximately 30 MPH, the vehicle would lose automotive power and the steering wheel became difficult to veer in either the left or right direction. No warning lights illuminated. The local dealer was contacted…
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving at approximately 30 MPH, the vehicle would lose automotive power and the steering wheel became difficult to veer in either the left or right direction. No warning lights illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the VIN not being included in any recalls. Upon further investigation, the contact related the failure to an unknown NHTSA Campaign number; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 175,000.
- Wheels
Tire pressure sensor light keeps coming on I've had the tire pressure sensors replaced with non OEM and now OEM Chrysler parts and vehicle doesn't recognize any of the sensors other than the Left front but all sensors pass when individually scanned vehicle was made with in one week of end date of…
Tire pressure sensor light keeps coming on I've had the tire pressure sensors replaced with non OEM and now OEM Chrysler parts and vehicle doesn't recognize any of the sensors other than the Left front but all sensors pass when individually scanned vehicle was made with in one week of end date of the safety recall p63 NHTSA 14V-632 mechanic shop found this recall and thinks this vehicle should be included but I can't find a dealership that will honor the recall I have 2 other invoices for this same problem
- Seats
The passenger's headrest just exploded.
- Latches/locks/linkages › Doors › Latch
The contact owns a 2014 Dodge Grand Caravan. The contact stated that upon entering the vehicle with other passengers, the passenger's side sliding door failed to latch and close securely. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or to an independent…
The contact owns a 2014 Dodge Grand Caravan. The contact stated that upon entering the vehicle with other passengers, the passenger's side sliding door failed to latch and close securely. The door ajar warning light was illuminated. The vehicle was not taken to the dealer or to an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 77,000.
- Power train
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the vehicle suddenly came to a stop. The RPM increased to 4,000 and then decreased. The brake pedal was depressed to avoid a crash. The contact stated that the transmission became inoperable. The…
The contact owns a 2014 Dodge Grand Caravan. The contact stated that while driving at 30 MPH, the vehicle suddenly came to a stop. The RPM increased to 4,000 and then decreased. The brake pedal was depressed to avoid a crash. The contact stated that the transmission became inoperable. The transmission downshifted unexpectedly, and the vehicle bucked for 1/8th of a mile. There was an abnormal sound coming from the transmission. There were no warning lights illuminated. The vehicle was towed to an independent mechanic who determined that the transmission needed to be replaced. The contact called the local dealer, who confirmed there were no open recalls associated with the VIN. The dealer emailed the VIN to the manufacturer. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 79,000.
- Seats
.....2014 Dodge Grand Caravan...dc: 07-14...approx date of incident:09-12-2025...reported to Dealer and Dodge customer svc @ 1997. Reported on 09 - 24,25,26 - 2025, after researching on you tube and the net and finding other vehicles with same issue, dodge case was opened with NO assistance from…
.....2014 Dodge Grand Caravan...dc: 07-14...approx date of incident:09-12-2025...reported to Dealer and Dodge customer svc @ 1997. Reported on 09 - 24,25,26 - 2025, after researching on you tube and the net and finding other vehicles with same issue, dodge case was opened with NO assistance from dodge at this time! Out of warranty! Dodge is aware of the problem and extended a warranty on the issue up to 10 years/ unlimited mileage...Problem; While driving down the interstate at highway speed my drivers side SEAT BACK HEAD RESTRAINT EXPLODED, almost causing an accident! No warnings, No check engine lights, No airbag lights, nothing just a loud bang and the head restraint slammed forward into the back of my head.....
- Air bags
Passenger headrest airbag went off /exploded open while I was parking the van in my driveway. No one was sitting in the passenger seat so no one was injured. Yes, you can inspect it. I called dodge but they said there were no recalls. No one has inspected it. No warning lights.
- Electrical system · Fuel/propulsion system · Wheels
I have a 2014 Dodge Caravan.The van only has 48 k miles. The battery went bad so I replaced the battery. Then the problem started. 1st the car will NOT turn off. I remove the key and the engine is still running and won't turn off. I had to remove the ASD relay which was very hot. Once I was able to…
I have a 2014 Dodge Caravan.The van only has 48 k miles. The battery went bad so I replaced the battery. Then the problem started. 1st the car will NOT turn off. I remove the key and the engine is still running and won't turn off. I had to remove the ASD relay which was very hot. Once I was able to shut down ,now the dashboard shows the car in reverse but it is actually in park and won't come out of gear. The check engine light is on, the tire is low light is on, and the car with tire tracks is on,(abs). I looked up recalls and they have had a recall on the fuelpump relay .
- Electrical system · Engine · Structure › Body
First, the back hatch would just open itself even if you were going 30 miles an hour or under. Had it checked out couldn’t afford the diagnostics so I took out the fuse. Second, there is a ticking in my right back corner. It doesn’t happen when you’re going down the road, but it happens while…
First, the back hatch would just open itself even if you were going 30 miles an hour or under. Had it checked out couldn’t afford the diagnostics so I took out the fuse. Second, there is a ticking in my right back corner. It doesn’t happen when you’re going down the road, but it happens while you’re parked or just starting out. Mechanic friend of mine checked into it we would have to trace the electrical from front to back and again, I cannot afford that. So there’s 135,000 miles on my vehicle now and this happened about six months ago. I forgot there was a place to report it. I’m not very car savvy. Also, I had to replace my entire starting my starter, my alternator, a battery actually too and now I’m going to have to replace the switch for the ignition that’s all happened within one year or less. Just thought somebody should report these each time I fixed an ignition issue, the problem was fixed for at least a month or two and then the next one would happen. Very aggravating.
- Latches/locks/linkages › Electronic lock/latch actuator
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the actuator for the driver’s side rear sliding door failed to operate as intended, and the contact was forced to secure the door with a ratchet strap. There was no warning light illuminated. The vehicle was taken to a local…
The contact owns a 2014 Dodge Grand Caravan. The contact stated that the actuator for the driver’s side rear sliding door failed to operate as intended, and the contact was forced to secure the door with a ratchet strap. There was no warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the door actuator was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 110,000.
- Latches/locks/linkages › Doors › Latch
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving 30 MPH, the sliding door became ajar. The door was difficult to close or latch securely. There were no warning lights illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The…
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving 30 MPH, the sliding door became ajar. The door was difficult to close or latch securely. There were no warning lights illuminated. The local dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 200,000.
- Seats
The passenger side headrest just exploded. It turns out that this is a safety feature that deployed on its own as part of the housing that holds the unit together just apparently broke. Had someone been sitting there, this would have blasted them in the back of the head. There were no warnings or…
The passenger side headrest just exploded. It turns out that this is a safety feature that deployed on its own as part of the housing that holds the unit together just apparently broke. Had someone been sitting there, this would have blasted them in the back of the head. There were no warnings or messages. Now I'm concerned the driver side headrest will explode too while I'm driving and I have an exploded passenger headrest thats now not safe for passengers.
- Electrical system · Engine · Fuel/propulsion system
My car shuts down while idling at a stop light. Before that happens, the rpm drops down, the car shakes a bit, and then the engine dies. What could be the problem?
- Air bags · Seats
Was driving down the highway coming back from Orlando when my air bag light went off. Heard cracking in my head test and all of a sudden it expired and deployed and hit me in the back of the head and almost knocked me out. Made me dizzy and I had my kids in the car. This should not have happend if…
Was driving down the highway coming back from Orlando when my air bag light went off. Heard cracking in my head test and all of a sudden it expired and deployed and hit me in the back of the head and almost knocked me out. Made me dizzy and I had my kids in the car. This should not have happend if I was not in a car crash and dodge refuses to fix it. It was faulty without any warning. There are many people this has happend to and the had a extension back in 2024 and to repair them and I never received a letter
- Engine
The seals in the oil cooler/filter assembly are leaking and causing oil to run down the motor and along the exhaust system underneath potentially causing a serious fire risk. The leak could also cause the engine to seize and pose a risk while driving at highway speeds or in corners. When searching…
The seals in the oil cooler/filter assembly are leaking and causing oil to run down the motor and along the exhaust system underneath potentially causing a serious fire risk. The leak could also cause the engine to seize and pose a risk while driving at highway speeds or in corners. When searching for recalls on the internet it says there isn’t enough vehicles with the problem to trigger a recall. It don’t take long searching to see this is a wide spread well know issue with most all the 3.6 and 3.2l engines. It was a terrible plastic design places in one of the hottest areas of the engine. This issue was so common dodge eventually changed to design of the cooler to correct the safety issue and it was so prevalent on all these engines. The fix is fine but it has left all these other vehicles on the road with the unsafe design flaw. I really can’t understand why an issue as well known, common and serious has been allowed to remain without a recall, especially given they have an updated replacement part available to correct the issue. I can’t help but wonder if this issue was on an import it would have had a recall years ago but because it’s a US manufacturer is getting swept under the rug. Please do the right thing and look into the issue, especially as common as it is. I can’t even get an inspection sticker on the vehicle because is unsafe and doesn’t meet the standard for a Maine inspection, so there is no way one can argue it isn’t a safety issue.
- Air bags · Electrical system
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed at night, the vehicle lost motive power. No warning light was illuminated. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or…
The contact owns a 2014 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed at night, the vehicle lost motive power. No warning light was illuminated. The contact was able to restart the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to NHTSA Campaign Number: 14V373000 (Electrical System, Air Bags); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 178,000.
- Seats
While driving in the parking lot of my kids school to drop them off in the morning, I heard a loud noise and felt something hit me in the back of my head with some force. It was not painful, but was actually very uncomfortable. I stopped in the parking lot to see what it was. I noticed that my…
While driving in the parking lot of my kids school to drop them off in the morning, I heard a loud noise and felt something hit me in the back of my head with some force. It was not painful, but was actually very uncomfortable. I stopped in the parking lot to see what it was. I noticed that my driver side headrest was out of place (the fabric portion was popped forward) away from the plastic backing. I could see the the springs inside the headrest. My husband used a zip tie to pull the headrest back together. My vehicle was not in any accidents to cause this to happen. I did not take it to a dealer to inspect, as it just occurred. There were no warning signs/lights. It was very unexpected and abrupt. No one was injured, but my head was actually uncomfortable and I very glad that I did not have my son driving at the time, as he could have been injured due to the spring loaded force.
- Latches/locks/linkages › Doors › Latch
The contact owns a 2014 Dodge Grand Caravan. The contact stated while operating the vehicle, the passenger’s side electronic sliding door locking mechanism malfunctioned and erroneously unlatched. Additionally, on several occasions, the sliding door failed to unlatch, and the door could not be…
The contact owns a 2014 Dodge Grand Caravan. The contact stated while operating the vehicle, the passenger’s side electronic sliding door locking mechanism malfunctioned and erroneously unlatched. Additionally, on several occasions, the sliding door failed to unlatch, and the door could not be opened. The contact stated that occasionally while driving at undisclosed speeds, the message that the door was not latched securely was displayed. During the failure, the interior roof light remained illuminated, and the vehicle would not lock as intended. The battery was disconnected and reconnected to correct the failure. The vehicle was taken to the local mechanic who diagnosed that the siding door locking mechanism was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer was notified of the failure. The manufacturer was not yet notified of the failure. The failure mileage was 235,000.
- Engine · Traction control system
The contact's mother owns a 2014 Dodge Grand Caravan. The contact stated that after shifting into drive(D), the vehicle failed to accelerate upon depression of the accelerator pedal. The contact stated that the check engine and traction control warning lights were displayed on the instrument panel.…
The contact's mother owns a 2014 Dodge Grand Caravan. The contact stated that after shifting into drive(D), the vehicle failed to accelerate upon depression of the accelerator pedal. The contact stated that the check engine and traction control warning lights were displayed on the instrument panel. Due to the failure, the vehicle was towed to an independent mechanic where the contact was informed that the fuse box in the engine had melted. The vehicle was not repaired and remained in the possession of the mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Electrical system · Fuel/propulsion system
I have a problem with fuel pump circuit .it stays open and drain the battery after I shut the car off ,the problem with the fuel pump rely witch s integritated in the TIPM, to solve the problem I have to replace whole TIPM wich is cost $1070. All Dodge Grand Caravan model 2010 to model 2020 have same problem . Please liste this problem as a recall. Thanks for understanding.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007…
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248517LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10243207FCA Caribbean Warranty Bulletin ID-22-23 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
- 10243206Warranty Bulletin D-22-17 - 2017 - 2023 (Current) Chrysler Pacifica (RU) and 2013 - 2016 Chrysler Town & Country/ 2013 - 2020 Dodge Caravan (RT) - Corrosion - Complete Hood Panel Warranty Claim Simplification (Rev. B)
- 10242771FCA Caribbean Warranty Bulletin ID-22-23 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
- 10242768Warranty Bulletin D-22-17 - 2017-2023 (Current) Chrysler Pacifica (RU) and 2013-2016 Chrysler Town & Country/ 2013-2020 Dodge Caravan (RT) - Corrosion Complete Hood Panel Warranty Claim Simplification (Rev. A)
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10239957Water Quality When Mixed With Engine Coolant
- 10236933wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
- 10234468Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10234420Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10230180Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
- 10230029Customer Complaint May Include Engine Oil Leak Or Consumption
- 10229987Hands Free Feature Inoperative
- 10229960Unable to Program Keys After Wireless Ignition Node Replacement
- 10229952Intermittent Extended Crank, Long Crank Time.
- 10229898Service Bulletin 08-046-14 REV. A Superseded By Customer Satisfaction Notification (CSN) P25 Refer to service procedures outlined in CSN P25.
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229829Power Window-Vent Switch - Interim CSN Repair
- 10229810Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Digital imaging pre authorization is required for Smart Warranty Base dealers or Pre Approval is required from Regional Office depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10229775Warranty Bulletin D-22-17 2017?2023 (Current) Chrysler Pacifica (RU) and 2013?2016 Chrysler Town & Country/2013?2020 Dodge Caravan (RT) - Corrosion ? Complete Hood Panel Warranty Claim
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228142Pentastar Oil Filter Adapter
- 102280983.2L - 3.6L Cylinder Head Assy Multiple cylinder head replacement. If cylinder head is replaced on a vehicle more than 1 time for any reason, please call any of the following people.~ First: Ron Dallison ? Cell (248) 292-9510 Ron.dallison@fcagroup.com ~ Second: Joe Lovell - Cell (734) 309-6467 joe.lovell@fcagroup.com~ If a response is not received within 15 mins, then proceed with the necessary repair.~
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223987Aluminum Body Panel Corrosion Repair This bulletin involves inspecting and if necessary removing corrosion and refinishingthe suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10223855Washer Fluid Level Sensor Prior to replacing this part due to "Low Washer Fluid" tell tale light on the dash and the washer fluid bottle is full, please perform the this inspection. Inspect the sensor for a fluid coating on the sensor pins. Orange colored rain repellant can cause this fluid build-up. Clean the pins, drain the reservoir, and fill with Mopar approved washer fluid. Check to determine if the issue has been resolved. Continue with repair if necessary. Also, please inform the customer not to use Rain-X in the system to avoid this issue. Please contact Chuck Hood at cell (248) 613-7591 if you have questions or need additional information. Thank you.
Every Dodge Grand Caravan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.