2011 Dodge Grand Caravan
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Dodge › Grand Caravan › 2011
These records cover every 2011 Dodge Grand Caravan. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2011 Dodge Grand Caravan. Newest first.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model…
Risk and remedy
Risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US LLC) is recalling certain 2011-2012 Dodge Grand Caravan vehicles. In the affected vehicles, the driver's frontal air bag may unexpectedly deploy if the air bag wiring harness gets chafed within the steering wheel and short circuits.
Risk and remedy
Risk
Unexpected deployment of the driver's frontal air bag increases the risk of a crash or driver injury.
Remedy
Chrysler will notify owners, and dealers will inspect the air bag wiring within the steering wheel, replacing it if necessary. A protective cover will also be installed. These repairs will be made free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T33.
Chrysler Group, LLC (Chrysler) is recalling certain model year 2010-2014 Chrysler Town and Country and Dodge Grand Caravan vehicles manufactured August 25, 2010, through October 31, 2013. The affected vehicles may experience overheating of the vent window switch in the driver's door armrest.
Risk and remedy
Risk
An overheated switch may result in a vehicle fire.
Remedy
Chrysler will notify owners, and dealers will replace the vent window switch with a newer version, free of charge. The owner notification letter was issued and the remedy campaign launched on on December 31, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P25.
Chrysler IS recalling certain model year 2011dodge journey, jeep wrangler, chrysler 200, chrysler 200 convertible, dodge avenger, dodge nitro, jeep liberty, dodge caliber, jeep compass, jeep patriot, dodge grand caravan and chrysler town & country vehicles. some of these vehicles may have been built with a missing or incorrectly installed steering column…
Risk and remedy
Risk
A missing or incorrectly installed rivet could compromise the ability of the steering column to support the occupant loads in the event of a frontal crash, decreasing the effectiveness of the frontal impact safety system. as a result, the condition may increase the potential for injury in a frontal crash.
Remedy
Dealers will inspect for rivet presence and alignment and repair the steering column pivot as required, free of charge. the safety recall began on july 4, 2011. owners may contact chrysler at 1-800-853-1403.
Owner complaints
530 complaints9 involved a crash17 involved a fire17 injuries1 deaths
What owners report most
Latest complaints
- Electrical system
The contact owned a 2011 Dodge Grand Caravan. The contact stated that while the vehicle was parked, turned off, and unoccupied, the front driver’s side of the vehicle near the driver’s door caught fire. The contact extinguished the fire. No fire or police report was filed. The front driver’s side…
The contact owned a 2011 Dodge Grand Caravan. The contact stated that while the vehicle was parked, turned off, and unoccupied, the front driver’s side of the vehicle near the driver’s door caught fire. The contact extinguished the fire. No fire or police report was filed. The front driver’s side of the vehicle was consumed by the fire. The contact believed the failure was due to an electrical malfunction located in the driver's door that caused the fire. The dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was towed to a salvage facility. The manufacturer was made aware of the failure. The approximate failure mileage was 200,000.
- Electrical system › Instrument panel › Speedometer/odometer
Odometer Fraud. The contact stated that while considering purchasing a 2011 Dodge Grand Caravan, the odometer mileage was 101,000 but the registration information indicated that in 2022 the odometer mileage was 125,000. The vehicle was a private sale.
- Vehicle speed control
Motor problems and transmission problems, so can’t use the cruise control.
- Engine · Steering
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while starting the vehicle, there was an abnormal whining sound coming from the engine. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the water pump was replaced. The contact stated…
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while starting the vehicle, there was an abnormal whining sound coming from the engine. There was no warning light illuminated. The vehicle was taken to an independent mechanic where the water pump was replaced. The contact stated that several months later, while driving 65 MPH, the steering wheel seized without warning. The contact used excessive force to steer the vehicle to an independent mechanic, where a power steering flush was performed; however, the failure persisted. The mechanic replaced the steering pump, which seemed to correct the failure. The contact then stated that the whining sound returned without warning. The vehicle was taken back to an independent mechanic, where the contact was informed that the valves inside the engine connected to the fuel injector were defective and needed to be replaced. The contact stated that after the diagnostic tests, the vehicle failed to start up after several attempts. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 130,000.
- Other/i am not sure
The manufacture date is after the expiration date for example the manufacturer date is 2024/07/15 The expiration date is 2024/07/12 Both car seats that I have are this way along with the bases.
- Electrical system · Engine · Fuel/propulsion system
V51 recall cause problems with power control module. Poor fuel economy Trouble starting/ restarting Engine not receiving power
- Electrical system
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle suddenly stalled. There were no warning lights illuminated. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the instrumental panel…
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving at an undisclosed speed, the vehicle suddenly stalled. There were no warning lights illuminated. The vehicle was repaired; however, the failure reoccurred. Additionally, the contact stated that the instrumental panel became inoperable. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
- Electrical system · Engine · Fuel system, gasoline › Delivery › Fuel pump
The contact owns a 2011 Dodge Grand Caravan. The contact stated that the engine turned over, but the vehicle failed to start. The contact became aware that the jumper ends were burned. There was no fuel entering the engine. The contact stated that the silicon on the relays needed to be replaced and…
The contact owns a 2011 Dodge Grand Caravan. The contact stated that the engine turned over, but the vehicle failed to start. The contact became aware that the jumper ends were burned. There was no fuel entering the engine. The contact stated that the silicon on the relays needed to be replaced and the fuel pump had failed. Additionally, the driver's side window became inoperable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System). The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 160,000.
- Fuel system, gasoline › Delivery › Fuel pump
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while attempting to start the vehicle, the engine failed to turn over. The contact stated that the battery was replaced; however, the failure recurred. The vehicle was diagnosed by an independent mechanic as battery failure due to…
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while attempting to start the vehicle, the engine failed to turn over. The contact stated that the battery was replaced; however, the failure recurred. The vehicle was diagnosed by an independent mechanic as battery failure due to extended use of the fuel pump. The contact stated that the fuse had to be unplugged for the fuel pump to shut off. The vehicle was not diagnosed by a dealer. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 300,000.
- Electrical system · Engine · Fuel/propulsion system
Dealership still cannot pinpoint exactly what is wrong but the car does not start. One time it’ll start and the next it won’t. It’s actually left me stranded in the cold because that seems to be the only time it won’t start. It’s happened to many other grand caravan owners too. No mechanic I’ve taken it to can solve the problem I’ve spent so much money replacing parts on this car.
- Power train · Service brakes · Unknown or other
While the Emergency Parking Brake was activated and vehicle in Park in the driveway that is on a hill, the car began rolling down the driveway at a fast rate of speed with no one in drivers seat. 3 young kids were in car seats in the van with it running while we were outside of the vehicle…
While the Emergency Parking Brake was activated and vehicle in Park in the driveway that is on a hill, the car began rolling down the driveway at a fast rate of speed with no one in drivers seat. 3 young kids were in car seats in the van with it running while we were outside of the vehicle speaking. All doors locked and it flew down the driveway almost flipping over at the bottom. We took the vehicle to the dealership we purchased it from on June 29, 2023 and they could not recreate the issue. No warning lights were on prior to this incident and when citizens that stopped when this happened, got in the vehicle to dislodge it from the dirt that thankfully stopped it from flipping, they verified that it still showed the E Brake as being engaged it was still in park. No police or insurance was called because there was no damage to the vehicle or children but the dealership was called. I do have video of this event but your website does not accept videos
- Electrical system · Engine · Service brakes
Vehicle randomly dies completely like no battery connected either while parked or in motion. Then after a few moments vehicle starts like nothing is wrong. No codes no warning.
- Electrical system
My van caught fire. Randomly after not being driven for more than 15 hours. The investigator says it is believed to be the inverter in the back drivers side panel under the cup holders which short circuited and caught fire which engulfed my entire vehicle in a mater if 40 minutes while waiting for…
My van caught fire. Randomly after not being driven for more than 15 hours. The investigator says it is believed to be the inverter in the back drivers side panel under the cup holders which short circuited and caught fire which engulfed my entire vehicle in a mater if 40 minutes while waiting for the fire department to arrive. The van is obviously a goner. Burnt to a crisp along with all of our DeWalt power tools batteries fishing poles tackle chainsaw and 4 brand new car seats that were just purchased with the last 2 months. Along with cracking all the windows on that side of my home due to the heat from the blaze...
- Electrical system · Fuel/propulsion system · Steering
The TIPM failed which caused a loss of power to the vehicle and power to the fuel pump. I was driving at approximately 60 MPH when the vehicle lost all power and the steering wheel felt locked. I was unable to turn the steering wheel as the Dodge Grand Caravan came to a quick stop as if it was out…
The TIPM failed which caused a loss of power to the vehicle and power to the fuel pump. I was driving at approximately 60 MPH when the vehicle lost all power and the steering wheel felt locked. I was unable to turn the steering wheel as the Dodge Grand Caravan came to a quick stop as if it was out of gas. Luckily I reacted quickly and was able to avoid an accident. After approximately 10 minutes of trying to restart the vehicle and drive to a safe location the vehicle restarted. This happened again when I was driving and came to a red light at a major intersection and the vehicle stalled out as if out of gas and the steering locked. I again tried to restart the vehicle intermittently for 15 minutes; after which it finally restarted, and I was able to drive and get out of the intersection without an accident. I was lucky that this didn't cause an accident. The other times the defective TIPM and power to the fuel pump caused the vehicle to fail to start and left me stranded. I have had the vehicle diagnosed and the TIPM repair price is quite expensive. The vehicle did not have any check engine or warning lights before this occurred. I have read many similar complaints of this occurring with others driving Dodge/Chrysler vehicles. I feel that there is evidence that the TIPM and the fuel pump on the 2011 Dodge Caravan are safety concerns. Every experienced mechanic I have spoken with is aware of the common issue with the TIPM, and power to the fuel pump and vehicle. Although I avoided an accident there is a concern for everyone's safety.
- Unknown or other
My Chrysler Van first started to experience strange electrical issues. Key FOB would not open doors, driver seat could not be adjusted without blowing a fuse, and finally it started to get almost impossible to start when the engine was cold in the morning. I took it to my trusted mechanic, and…
My Chrysler Van first started to experience strange electrical issues. Key FOB would not open doors, driver seat could not be adjusted without blowing a fuse, and finally it started to get almost impossible to start when the engine was cold in the morning. I took it to my trusted mechanic, and after running a diagnostic, he said they got over 300 message errors. However, since they were not a dealership, they were unable to repair my van. They said they had seen this issue before, and I needed to take it to a Chrysler dealership for repair. I took it to Chrysler, with the note from my mechanic about the 300 errors, and they said this was a WELL KNOW issue. They commented that I was lucky to be able to drive the van to their dealership, because most vans with this problem had to be towed in. They said my entire fuse box needed to be replaced, and the cost of the job would be over $1,100.00 dollars, BUT THE REAL ISSUE WOULD BE GETTING THE BOX IN THE FIRST PLACE! The service department mgr. said it took 1 customer over 9 months to have his van repaired because the part was unavailable. I placed my order on 3/28/23. As of today June 5, the part is not scheduled until June 23. In the meantime, along with the $1,100 repair, I am paying $160/month to rent a vehicle from my brother. Since this is a known issue, I believe Chrysler should have to pay: 1) $791.06 for the fuse box. 2) Half the labor costs for installation and programming - About $150. 3) Reimburse me for at least 3/4 of the cost of renting my brothers car. Having to wait MONTHS for a part that has been a problem for years is unacceptable for a major car manufacturer.
- Electrical system › Alternator/generator/regulator
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving 45 MPH, the battery warning light illuminated. The contact was able to continue driving to his residence. The contact inspected the vehicle and noticed that the alternator was burned and needed to be replaced. The contact…
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving 45 MPH, the battery warning light illuminated. The contact was able to continue driving to his residence. The contact inspected the vehicle and noticed that the alternator was burned and needed to be replaced. The contact towed the vehicle to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 99,938.
- Electrical system
Hi. The heater turn on and off without me touching the button to turn it on this problem is very annoying I almost had a accident due to this annoying problem. I drive a 2011 dodge grand caravan crew. This problem started 2 months believe me is very annoying problem. Need to recall this problem fix it asap. Thanks.
- Engine and engine cooling › Engine › Engine control module (ecu/ecm)
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle went into LIMP Mode, with several unknown warning lights illuminated. The contact stated that she was able to maneuver the vehicle off the roadway. The vehicle was taken to an…
The contact owns a 2011 Dodge Grand Caravan. The contact stated while driving at an undisclosed speed, the vehicle went into LIMP Mode, with several unknown warning lights illuminated. The contact stated that she was able to maneuver the vehicle off the roadway. The vehicle was taken to an independent mechanic where it was diagnosed that the ECM needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that an unknown recall repair was previously performed. The manufacturer was not notified of the failure. The failure mileage was approximately 151,000.
- Electrical system
New battery is dead after sitting for a week or more. Has happened several times…
- Electrical system · Engine · Fuel/propulsion system
This vehicle always fails to start in the colder weather. After a review of this condition. It has been found that the fuel pump relay does not send proper signal. This relay is a part of the Totally Integrated Power Module (TIPM). When it fails to operate, the vehicle will experience long crank…
This vehicle always fails to start in the colder weather. After a review of this condition. It has been found that the fuel pump relay does not send proper signal. This relay is a part of the Totally Integrated Power Module (TIPM). When it fails to operate, the vehicle will experience long crank times. With its ignition switch style, as soon as you turn the key, the vehicle will continue to crank UNLESS you manually turn the switch all the way back to the off position. This condition will cause the starter motor to overheat or burn up. Eventually the vehicle may start then die. Fuel delivery is too inconsistent when colder weather arises. You can't just replace a plug-in-style replacement fuel pump relay since it is a part of the whole TIPM. This vehicle has not yet died in traffic or on the highway thank God. There is never any CEL illumination or any stored fault codes. It started doing this the first winter I bought it. This is my second year and it's only just Fall and it is acting up again. This is a KNOWN issue among these TIPMs that are on more than just this vehicle but many other Dodge/Chryslers with this same TIPM. Someone needs to take accountability for a faulty product that needs redesigned before these issues continue to affect the consumers that trust in their product. I hope that this issue is addressed and resolved before others continue to complain about vehicle faults, or even worse experience any catastrophic conditions resulting in death of consumers based on this faulty TIPM, that controls most aspects of the whole vehicle.
- Seats
While driving my vehicle at highway speed (75mph), the driver's seat headrest, for lack of a more descriptive term, exploded and struck me in the back of my head. After the incident I stopped the vehicle and looked at the headrest. It appears to be spring loaded and something in the headrest failed…
While driving my vehicle at highway speed (75mph), the driver's seat headrest, for lack of a more descriptive term, exploded and struck me in the back of my head. After the incident I stopped the vehicle and looked at the headrest. It appears to be spring loaded and something in the headrest failed causing it to spring forward for no reason. The headrest is now compressed and held in place with zip ties until I can find a replacement. I feel this is a safety issue due to the disorientation and headache that immediately followed the incident.
- Electrical system
Vehicle windows intermittently would roll down on there own and car horn would beep, than vehicle intermittently would not start engine would just shut off. Vehicle, stalls when in gear and wouldn't restart. Replaced, TIPM vehicle seemed to go back into normal operation for few minutes than TIPM faulted again. I understand, NHTSA has investigated this issue with Dodge Caravan and needing to recall faulty TIPM.
- Fuel/propulsion system
The tipm fuel pump relay is stuck causing the fuel pump to stay on even when the vehicle is turned off and the key is not in the ignition switch. This problem is, its dangerous if I was ever to be in an accident and fuel pump will stay on according to the mechanic. Also my car battery is drained…
The tipm fuel pump relay is stuck causing the fuel pump to stay on even when the vehicle is turned off and the key is not in the ignition switch. This problem is, its dangerous if I was ever to be in an accident and fuel pump will stay on according to the mechanic. Also my car battery is drained after an hour making it undrivable until I call a tow or get a jump start. It was inspected by a mechanic and the vehicle is available for inspection. No warning lamps were on or previous symptoms before 4/30/21. Only the sound of a running fuel pump when the car is completely off. Mechanic states car is known to have this issue. Recalls were made for other dodge vehicles with same part number but they failed to include the this model.
- Engine · Fuel system, gasoline › Delivery › Fuel pump
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving at 35 MPH, the vehicle stalled inadvertently. There were several unknown warning lights illuminated on the instrument panel. The contact was able to veer to the side of the road, where he successfully restarted the…
The contact owns a 2011 Dodge Grand Caravan. The contact stated that while driving at 35 MPH, the vehicle stalled inadvertently. There were several unknown warning lights illuminated on the instrument panel. The contact was able to veer to the side of the road, where he successfully restarted the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The contact stated that after the vehicle had been repaired, the vehicle would fail to start intermittently, and would only start after several attempts. An unknown dealer was notified of the failure and informed the contact that there were no open recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 200,000. THE CONSUMER STATED THE VEHICLE WAS REPAIRED BY REPLACING THE INGNITION SWITCH. THE CONSUMER DISCOVERED AN IGNITION SWITCH RECALL THAT THE VEHICLE WAS NOT INCLUDED IN DUE TO THE MODEL YEAR. THE CONSUMER REQUESTED THAT THE VEHICLE BE INCLUDED IN THE RECALL, AS IT DISPLAYED THE SAME FAILURE DETAILED IN THE RECALL NOTICE.
- Electrical system · Fuel/propulsion system
Car starts intermittently especially when In colder conditions takes 3 to 4 starts , hard to start , put in neutral and starts right away ,car feels like it’s going to stall out when accelerating at times
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Totally Integrated Power Module Failure
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007…
In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans beginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is den
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10234379ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10234378ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10229945MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension)
- 10229899MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any the following Diagnostic Trouble Codes have been set: P0300- Multiple Cylinder Misfire P0302- Cylinder 2 Misfire P0304- Cylinder 4 Misfire P0306- Cylinder 6 Misfire
- 10229898Service Bulletin 08-046-14 REV. A Superseded By Customer Satisfaction Notification (CSN) P25 Refer to service procedures outlined in CSN P25.
- 10229871Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10229829Power Window-Vent Switch - Interim CSN Repair
- 10229572Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10228020Customer Satisfaction Notification V51 Reprogram Powertrain Control Module
- 10227983If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
- 10225424Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10225287Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural components.
- 10223599Part Description: Valve Body Assembly Issue Description: Valve body design was changed between 2010MY and 2011MY applications. To prevent mix matching valve bodies and solenoid packs the connectors are color coded.~ Valve bodies with a white connector can be used on 2010, 2009, 2008..., model years. Valve bodies with a gray connector can only be used on 2011, 2012, 2013..., model years.~ Solenoid packs with a white connector are used with 2010, 2009, 2008..., model years. Solenoid packs with a gray connector are used with 2011, 2012, 2013..., model years.
- 10221231PLATE, TORQUE CONVERTER DRIVE For 3.6L with 62TE NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME USEAGE & MUST BE REPLACED & PROPERLY TORQUED TO 105NM Replace the eight bolts (8) 06503465 drive plate to crank shaft and the four TC bolts 06504383 as they have sealants Vehicle miles < 30K: Mandatory replacement of transmission and driveplate Vehicle miles > 30K: Replace driveplate only (shot peened)
- 10221097Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built prior to 10/23/2015 requires Service Kit PN 68461214AA; includes Transmission Isolator PN 68264483AA, and Adaptation Bracket 68264479AA and Fastener Service Kit PN 68329056AA Vehicles built after on or after 10/23/2015 will require only the Fastener Service Kit PN 68329056AA. 2. All 3.6L/62TE equipped vehicles. If the vehicle you are repairing has a crack in the flex plate or failed pump bushing inspect and confirm that both (2) dowel pins are present in the engine block, which align the transmission center line to the crank shaft centerline and visually inspect the dowel alignment holes in the transmission case. If the holes are damaged or elongated the transmission should be replaced to prevent further damage to the transmission/flexplate or pump bushing due to the inability to properly align the engine to the transmission during the repair. 3. All 62TE equipped vehicles. If pump bushing is scored or damaged and the dowel pin alignment holes are ok, replace the pump assembly as opposed to complete transmission. 4. All 62TE equipped vehicles. If vehicle is jerking/slipping with MIL code(s) P0740 or P2764, check TCC Solenoid operation. If TCC Solenoid is ok, the codes are indicative of a torque converter failure. Replace the torque converter.
- 10221067MIL Illumination: P0300, P0302, P0304 or P0306 (X56 Warranty Extension) This bulletin involves checking for excessive cylinder leakage and replacing the cylinder head if necessary. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the Technician may find that any the following Diagnostic Trouble Codes have been set: P0300- Multiple Cylinder Misfire P0302- Cylinder 2 Misfire P0304- Cylinder 4 Misfire P0306- Cylinder 6 Misfire
- 10221066Service Bulletin 08-046-14 REV. A Superseded By Customer Satisfaction Notification (CSN) P25 Refer to service procedures outlined in CSN P25.
- 10220101Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
- 10220099Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
- 10220098Authentic Mopar Glass Replacement This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the recommended usage of Authentic Mopar Glass.
- 10220097Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
- 10218783Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10218303RES / RHA / REB radio that supports Bluetooth and Hands-Free For issues with Bluetooth, Hands-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands-Free Module system (also called the Telematics Module). The Telematics Module (and associated components) is the system responsible for these features. A power cycle may be required for the hands-free module for proper diagnosis.~ Please reference; 8T - Navigation/Telecommunication Diagnosis and Testing (DIAGNOSIS AND TESTING - HANDS FREE PHONE)
- 10217942Dielectric Grease This product is no longer approved for use on ignition coil and spark plug boots. Current plug boot material(silicone) is not compatible with this grease and can cause deterioration over time.
- 10217569Failure Code Change This bulletin involves notifying the dealers and technicians of a change to the Required Flash (RF) and Customer Concern (CC) failure codes.
- 10217521Oil Pump Assembly If error code P06DD present on any Pentastar V6 application, please inspect oil pump for relief valve failure. See photo attached. If valve is found out of place please call Bob Jackson (248) 944-0466 bob.jackson@fcagroup.com, or Joe Lovell (734) 309-6467 joe.lovell@fcagroup.com before proceeding. If unable to reach after 15 minutes record the following information and proceed with oil pump replacement and hold part for return to FCA via Fastrack system
- 10216395Gasoline Engine Diagnostic Inspection Procedure This bulletin provides a procedure to determine repair versus replacement of a gasoline long block engine assembly. This procedure is to be used prior to conducting any engine related repairs or removal of engine components.
- 10216338Flash: RHR, RHW Or RHP Radio Software Enhancements This bulletin involves upgrading the software on the RHR, RHW or RHP Radio. The customer may experience one or more of the following conditions. Erratic alternate frequency switching (International only). Bluetooth phone muting during European traffic announcement (International only). Lost channel presets, home addresses, address book entries & Travel Link favorites. Not able to change default country and state then route. Unable to load .jpeg files onto hard drive to display on touch screen. Vehicle with Start/Stop feature, the screen will go black when the engine turns off at a stop. (International only). Incomplete Travel Link temperature displayed when the temperature is over 100F. Example, if the temperature is 107F the screen will display 07. (Domestic U.S. only). Cancel key inoperative after pressing the international button. iPhone4 dial not possible after second call. Missing Travel Link buttons from SAT menu (Domestic U.S. only). Devices button disabled in VES menu. Unable to route to a recent route after a map update. Remove Travel Link disclaimer popup (Domestic U.S. only). Duplicate phone numbers in popup after pressing the international button. During active call and on hold, DIAL button should be displayed (not ?TONE? button). International button not visible. Point of interest (POI) Search enhancements. When video in remote DVD player is stopped devices button wrongly labeled as DVD. Access Travel Link immediately after radio no update when staying on TL screen. iPod, track selection enhancements.
- 10215972Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used This bulletin involves re-flashing the Amplifier with updated software. The customer may experience audio distortion from the front door speakers when the rear AUX port is in use. The distortion may occurs when playing certain media with a lot of high frequency content. The equalization doesn't have a settings for rear AUX mode and defaulted to the AM mode. The AM mode equalization has a boost for high frequencies. This increase boost can cause the Amp to distort the sound.
- 10215071Hands Free Module Prompts Begin Erroneously.
- 10212513PLATE, TORQUE CONVERTER DRIVE For 3.6L with 62TE NOTE: FOR ALL PROMASTER VF 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS Part Number 06511385A$ ARE ONE TIME USEAGE & MUST BE REPLACED & PROPERLY TORQUED TO 105NM Replace the eight bolts 8 06503465 drive plate to crank shaft and the four TC bolts 06504383 as they have sealants Vehicle miles < 30K: Mandatory replacement of transmission and driveplate Vehicle miles > 30K: Replace driveplate only shot peened
- 10212248Oil Filter If a Mopar Oil Filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. Recommended Brands: Wix, Purolator, and NapaGold
- 10188667Flash: Audio Distortion From The Front Door Speakers When The Rear Aux Port Is Used This bulletin involves re-flashing the Amplifier with updated software. The customer may experience audio distortion from the front door speakers when the rear AUX port is in use. The distortion may occurs when playing certain media with a lot of high frequency content. The equalization doesn't have a settings for rear AUX mode and defaulted to the AM mode. The AM mode equalization has a boost for high frequencies. This increase boost can cause the Amp to distort the sound.
- 10187668Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan/Chrysler Town & Country (RT), Dodge Durango (WD), Jeep Grand Cherokee (WK) (Rev. A)
- 10187659Warranty Bulletin D-20-22 (X92) Active Head Restraint - Select 2011 Dodge Journey (JC), Dodge Avenger/Chrysler 200 (JS), Dodge Nitro (KA), Jeep Liberty (KK), Jeep Compass/Jeep Patriot (MK), Dodge Caliber (PM), Dodge Caravan (RT), Dodge Durango (WD), Jeep Grand Cherokee (WK)
Every Dodge Grand Caravan model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.