2021 Ford Ranger
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › Ranger › 2021
These records cover every 2021 Ford Ranger. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
6 recalls name the 2021 Ford Ranger. Newest first.
Ford Motor Company (Ford) is recalling certain 2016-2019 Lincoln MKC, 2016-2023 Explorer, 2019-2020 Fusion, 2019-2024 Ranger, 2020-2022 Lincoln Corsair, Escape, 2021-2024 Bronco, Bronco Sport, and 2022-2024 Maverick vehicles. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.
Risk and remedy
Risk
An electrical short circuit can increase the risk of a fire.
Remedy
Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded blanking plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed December 3, 2025. Additional letters will be sent once the final remedy is available, anticipated December 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA4. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 15, 2025.
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A…
Risk and remedy
Risk
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Ford Motor Company (Ford) is recalling certain 2022-2023 Bronco, 2023 Super Duty F-250, and 2019-2023 Ranger vehicles. The Tire and Loading Information (TREAD) label states the incorrect load carrying capacity, which can result in an overloaded vehicle. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard…
Risk and remedy
Risk
An overloaded vehicle increases the risk of a crash.
Remedy
Ford will mail a new TREAD label to install over the existing label, free of charge. Owners will also have the option to take their vehicle to a Ford or Lincoln dealer to have the new label installed, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C18.
Ford Motor Company (Ford) is recalling certain 2021 Ranger and Bronco vehicles. The cruise control radar module was misaligned during production.
Risk and remedy
Risk
A misaligned radar module may prevent the vehicle from maintaining a safe distance from other vehicles when adaptive cruise control is active. In addition, the automatic emergency braking (AEB) system may react slowly, or not react at all, during a pre-collision assist braking event. Any of these scenarios can increase the risk of a crash.
Remedy
Dealers will adjust the angle of the cruise control radar module, free of charge. Owner notification letters were mailed January 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S52.
Ford Motor Company (Ford) is recalling certain 2019-2021 Ford Ranger Super Cab vehicles. The front passenger outboard seat belt may not have been assembled properly, allowing the seat belt to be misrouted. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 208, "Occupant Crash Protection" and 209…
Risk and remedy
Risk
A misrouted seat belt may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy
Ford will provide owners with instructions to perform a preliminary inspection of their front seat belts. Owners that detect an issue with the driver's seat belt, are unsure of the results, or do not want to perform an inspection, should not drive their vehicles and contact a Ford dealership. Dealers will inspect the front row outboard seat belts and replace them, if necessary, free of charge. Interim owner notification letters were mailed on November 5, 2021. Owner notification letters were mailed December 22, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C25.
Ford Motor Company (Ford) is recalling certain 2020-2021 Ranger Super Cab vehicles equipped with rear seats containing fixed head restraints. The fixed head restraints may interfere with proper installation of certain types of child seats. Additionally, the child seat may not attach properly to the lower-rear anchors. As such, these vehicles fail to…
Risk and remedy
Risk
An improperly attached child seat can increase the risk of injury in a crash.
Remedy
Dealers will inspect the rear-lower child restraint anchorages for correct alignment and adjust as necessary. Separately, dealers will replace the non-removable head restraints with removable head restraints, free of charge. Interim owner notification letters were mailed on November 5, 2021. Owner notification letters were mailed on March 17, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C24.
Owner complaints
119 complaints6 involved a crash3 involved a fire9 injuries
What owners report most
Latest complaints
- Structure › Body
The chrome coating on both interior door handles is peeling. The chrome coating creates very sharp edges and has already cut a passenger who was getting out of the car. I checked the internet and found that the same thing has been happening to Ford Expeditions of these same years. They have been recalled for the chrome peeling and possibly cutting passengers.
- Power train
I am reporting a potential drivetrain safety defect involving the rear driveshaft bearing on my 2021 Ford Ranger FX4 Lariat. On September 3, 2025, I brought my truck to Larry H. Miller Ford Lakewood after experiencing an intermittent abnormal whistling/mechanical noise while driving. The vehicle…
I am reporting a potential drivetrain safety defect involving the rear driveshaft bearing on my 2021 Ford Ranger FX4 Lariat. On September 3, 2025, I brought my truck to Larry H. Miller Ford Lakewood after experiencing an intermittent abnormal whistling/mechanical noise while driving. The vehicle had 38,275 miles and was still under warranty. Ford retained it until September 6 but could not reproduce or diagnose the noise. This is documented on service invoice #415969. The noise continued and progressively worsened, eventually accompanied by increased vibration. In early July 2026, an independent repair shop identified a rear driveshaft problem and recommended replacement. I returned to Ford on July 15, 2026, where the rear driveshaft bearing issue was subsequently confirmed. Dealership personnel, including the service technician and service department director, advised that the vehicle was unsafe for my intended highway use. I am concerned that continued operation, particularly at highway speeds, could result in further drivetrain deterioration, loss of propulsion, or other dangerous consequences affecting myself and other motorists. Despite the original complaint occurring under warranty, Ford initially disputed coverage because the warranty had recently expired. Ford eventually agreed to assist with the repair, but the replacement component remains backordered. As of October 15, 2026, the vehicle has remained unrepaired for over three months since the July visit. I have been unable to safely use it for my normal transportation needs. I request that NHTSA investigate this potential drivetrain safety defect and determine whether similar failures have occurred in other Ford Ranger vehicles. The vehicle and affected component remain available for inspection, subject to coordination with the servicing dealership.
- Power train
I was parking the truck and I put it in reverse and no reverse whatsoever. I put it and drive them back and reverse nothing. I put it in park turned it off restarted it and reverse worked took it to the dealer and they said the transmission has to be replaced due to faulty parts from Ford on the…
I was parking the truck and I put it in reverse and no reverse whatsoever. I put it and drive them back and reverse nothing. I put it in park turned it off restarted it and reverse worked took it to the dealer and they said the transmission has to be replaced due to faulty parts from Ford on the original transmission although it might be covered under the 200,000 mile powertrain warranty it is still a big inconvenience and this is not the first time I was having problems with the transmission if I have to pay for it it could be up to $8500
- Power train
The 2021 Ford Ranger Lariat , mileage 42,362 would not go into reverse, the wrench was lit up on dash. Shut Truck off it cleared the code, immediately took it to Ford dealer. Was sent home because the tech said the light was off so he couldn’t diagnose. After reading about the issue we made the…
The 2021 Ford Ranger Lariat , mileage 42,362 would not go into reverse, the wrench was lit up on dash. Shut Truck off it cleared the code, immediately took it to Ford dealer. Was sent home because the tech said the light was off so he couldn’t diagnose. After reading about the issue we made the appt for a diagnostic scan. The codes were P2704, P0772 . The truck has been with dealership since 09/14/2026. It’s the 10R80 transmission with a service bulletin out on the CDF drum.mechanical defect that Ford knowingly sold to unsuspecting consumers. I was able to get a goodwill assist from Ford to help with repair , told they would cover 40% but are now only wanting to pay 16% . The time warranty is over is by 33 days the mileage is under by 18,000 miles. Did notice some sluggish shifting but thought it was from the engine shut off when stopped at lights months ago but not reported. I think Ford should have to cover this at 100% seeing that the Truck was purchased on 03/10/2025 with 24,809 miles , we asked the dealership about the transmission and was told it was sound.
- Engine
Vehicle is just out of warranty and has less than 45,000 miles yet I'm being told I need a full transmission replacement. I know of 4 other rangers that as soon as they hit 40,000 or there about, began having jerky transmission issues. I reached out to ford for a goodwill request and am being told…
Vehicle is just out of warranty and has less than 45,000 miles yet I'm being told I need a full transmission replacement. I know of 4 other rangers that as soon as they hit 40,000 or there about, began having jerky transmission issues. I reached out to ford for a goodwill request and am being told that I have to pay to have the transmission disassembled just to see IF they will pay for anything to be fixed. Is this not planned obsolesence?
- Power train
While driving from [XXX] to [XXX] on XXX my 2021 Ford Ranger's dash light came on and I noticed harsh shifting and the vehicle began jolting unpredictably while I was driving at highway speeds. To avoid imminent danger, I pulled off the 101 and slowly drove to the closest Ford dealership, Vista…
While driving from [XXX] to [XXX] on XXX my 2021 Ford Ranger's dash light came on and I noticed harsh shifting and the vehicle began jolting unpredictably while I was driving at highway speeds. To avoid imminent danger, I pulled off the 101 and slowly drove to the closest Ford dealership, Vista Ford Lincoln of [XXX], in order to have the truck assessed. Technicians performed a diagnostic evaluation and retrieved DTC P0766 (shift solenoid "D" performance/stuck off) and P2703 (transmission friction element "D" apply time.) These codes are the documented engineering signature of internal CDF clutch drum bushing migration- a known, widespread manufacturing defect inherent to Ford's 10R80 transmission platform. Vista Ford confirmed the transmission required a complete replacement, but assured me that I could slowly drive the truck home to [XXX] for the repair. [XXX] of [XXX] confirmed the error codes and quoted me $9,857.86 to repair the existing transmission and $13,295.84 to replace the transmission. I reached out to Ford Corporate (case number: [XXX]) who explicitly refused a reasonable goodwill remedy, offering only a 10% discount against [XXX]'s replacement quote. This left me with an untenable $11, 966.26 bill for a known factory defect, therefore I transferred the truck to B'N'C Mobile Auto Repair where the transmission replacement cost me $7, 954.73 Although the 5 year express powertrain warranty concluded on XXX, a major vehicle powertrain components failing at just 48,820 miles under normal during conditions is dangerous and unacceptable. I have preserved all diagnostic sheets, including trouble codes, paid receipts and my original 2021 sale contract. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
One suspects dealership misrepresented sale. Website lists vehicle series, XL; window sticker document indicates Lariat. 2021 Ford Ranger Lariat Tremor might have been rebuilt without instrument reporting changes. Because one has been ambushed - one no longer has collateral. One is attempting such…
One suspects dealership misrepresented sale. Website lists vehicle series, XL; window sticker document indicates Lariat. 2021 Ford Ranger Lariat Tremor might have been rebuilt without instrument reporting changes. Because one has been ambushed - one no longer has collateral. One is attempting such creation report via XXX Code [XXX] for unwinding contract, good faithing Wells Fargo lien key negotiation VIN hold: [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
The contact owns a 2021 Ford Ranger. The contact stated that while driving at an undisclosed speed and shifting gear, the transmission shifted hard. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was repaired. The dealer was contacted and…
The contact owns a 2021 Ford Ranger. The contact stated that while driving at an undisclosed speed and shifting gear, the transmission shifted hard. The vehicle was taken to an independent mechanic and was diagnosed with transmission failure. The vehicle was repaired. The dealer was contacted and informed the contact that the transmission was operating as designed. The manufacturer was made aware of the failure and stated that there was no recalls on the VIN associated with the failure. The failure mileage was approximately 59,000.
- Power train
2021 ford ranger 98160 millas firts time buy 01 19 2022 transmition went out 7 2 2026, my factory defect
- Unknown or other
Chrome metal peeling up on 3 door handles. Started peeling around 39K miles. Cut my fingers and my daughter's fingers. Brought it to local dealer who filed a repair request and Ford said I would have to pay for ful door handle assemblies out of pocket. Truck was too new and well taken care of for me to feel comfortable paying out of pocket.
- Unknown or other
Chrome metal on 3 door handles sticking up. Cut my daughter's fingers and my fingers. Was reported to Ford and local dealer but Ford said I would have to pay out of pocket to replace full handle assemblies. Ford offerred a discount, but it was still expensive. Truck was too new for the chrome to be coming off. I rarely use the back seat/doors, and those handles are peeling up just like front handles.
- Power train
Transmission hard shifts in low gear and sometimes slips gears or revs up engine without accelerating then slams into gear lurching forward. Had transmission oil checked by dealer and they said it looked great. Happened 29 July several times and again 5 Aug all throughout the day.
- Power train · Unknown or other · Vehicle speed control
The 10R80 10-speed automatic transmission and the gear-shift linkage module are defective, and the truck remains available for inspection. Our safety is constantly put at risk because the transmission exhibits an extremely violent, highly intermittent powertrain lunging jolt during deceleration and…
The 10R80 10-speed automatic transmission and the gear-shift linkage module are defective, and the truck remains available for inspection. Our safety is constantly put at risk because the transmission exhibits an extremely violent, highly intermittent powertrain lunging jolt during deceleration and stopping. The impact is so severe that it sounds and feels like a loud gunshot firing right next to the cabin occupants. Furthermore, the transmission simultaneously exhibits severe throttle hesitation and gear-skipping. This causes the vehicle to drop gears and completely fail to move when attempting to accelerate at busy stoplights, trapping us as a sitting duck in active traffic. Earlier in our timeline, the technician improperly reassembled the shift linkage, which caused the multi-ton vehicle to refuse to engage in Park and violently roll backward down a steep residential incline; an emergency parking brake deployment was required to prevent a catastrophic accident. The transmission defect was physically confirmed by [XXX] of Papillion, who verified scored, sticking fluid control valves inside the main control unit. Additionally, the hazard was officially confirmed by BBB AUTO LINE National Arbitrator Sharon Katt (Case XXX). The arbitrator officially signed a ruling certifying that our safety, use, and value concerns are completely valid, explicitly noting that the intermittent nature of this transmission failure does not minimize the extreme safety hazard. There were no warning lamps prior to the failure. The symptoms first appeared at ~49,000 miles. The dealer has since refused advanced diagnostics, executed an irrelevant radio reset instead, and willfully fabricated a fake service record on CARFAX on April 21, 2026, to force-close system safety alerts in their database. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
I've had many issue's with this vehicle's transmission: Harsh and erratic shifting. Shuddering when accelerating. Slippage. On several occasions not able to go in reverse. Issue's started at 45k miles. Had it in the shop on several occasions to address problem. I've had to replace faulty…
I've had many issue's with this vehicle's transmission: Harsh and erratic shifting. Shuddering when accelerating. Slippage. On several occasions not able to go in reverse. Issue's started at 45k miles. Had it in the shop on several occasions to address problem. I've had to replace faulty transmission at 70k miles. This is a faulty transmission due to incompetent CDF Clutch drum. This is NOT a safe vehicle to operate.
- Power train
The ring gear wore out and had to replace the whole rear end
- Power train
The contact owns a 2021 Ford Ranger. The contact stated that while driving at various speeds, the transmission was slipping in and out of gear. There was no warning light illuminated. After approximately 3 seconds, the transmission shifted into the correct gear. The failure had occurred while…
The contact owns a 2021 Ford Ranger. The contact stated that while driving at various speeds, the transmission was slipping in and out of gear. There was no warning light illuminated. After approximately 3 seconds, the transmission shifted into the correct gear. The failure had occurred while driving through an intersection, placing the contact at risk of being rear-ended. The dealer was contacted, and it was confirmed that the VIN was not under recall. The manufacturer was not informed of the failure. The failure mileage was approximately 93,000. The VIN was not available.
- Power train · Unknown or other
Vehicle: 2021 Ford Ranger. Mileage: 44,000 My 2021 Ford Ranger begin experiencing dangerous transmission shifting issues with absolutely no warning signs or indicator lights prior to the incidents. On multiple occasions the truck suddenly and randomly stalled in the middle of the freeway and in…
Vehicle: 2021 Ford Ranger. Mileage: 44,000 My 2021 Ford Ranger begin experiencing dangerous transmission shifting issues with absolutely no warning signs or indicator lights prior to the incidents. On multiple occasions the truck suddenly and randomly stalled in the middle of the freeway and in the middle of the road, feeling as if the transmission went into neutral with no power to move the vehicle. These incidents occurred multiple times putting myself and my small child at serious risk of injury or death. At no point did any warning lights illuminate or any indication appeared on the dashboard to alert me of a problem before these dangerous events occurred. The truck was taken to a Ford dealership where it was diagnosed with an electrical fault in the transmission solenoids. The final diagnosis is a full Transmission R&I and overhaul at only 44,000 miles. This issue is covered under Ford TSB 21-2315 which acknowledges that the 10-speed automatic transmission may exhibit harsh engagement, delayed shifts, and shifting problems due to known defects. My 5yr/60,000-mile powertrain warranty expired 3 months ago by time only. I am well under the mileage limit at 44,000 miles. Ford has agreed to cover only $2,097.06 of the $5,242.65 repair, leaving me responsible for $3,145.59 for a known manufacturing defect. When I contacted Ford requesting full goodwill warranty coverage, I received poor customer service a manger (Luis) promised to call back multiple times with additional coverage options and never did. A full transmission overhaul at 44,000 miles is not consistent normal wear and tear and is clearly the result of a manufacturing defect that Ford has already acknowledged through TSB 21-2315. The sudden and unexpected nature of these failures with no warning, combined with the serious safety risk posed to myself and my child, makes this matter extremely urgent. I am requesting NHTSA investigate this matter and Ford's handling of this known defect.
- Unknown or other
My interior door handles have chrome-plated stickers. They have started to bubble and peel to the point where my wife sliced her finger requiring an ER visit and stiches. I've seen on Reddit that other vehicle owners have had the same issues. I noticed on June 9th, 2026 Ford issued a recall for…
My interior door handles have chrome-plated stickers. They have started to bubble and peel to the point where my wife sliced her finger requiring an ER visit and stiches. I've seen on Reddit that other vehicle owners have had the same issues. I noticed on June 9th, 2026 Ford issued a recall for its For Expedition, for a similar issue but with its center console, not the door handles. I believe this is a serious issue that could easily cause bodily harm. This should be investigated. Thank you
- Electrical system · Power train · Service brakes
During low speed driving, mainly stop and go traffic the truck will randomly lunge forward when the brake pedal is engaged. It happens when accelerating and the truck will shift in to second gear, then if you apply the brake the truck will act like it is going to stall, the engine rpm will spike…
During low speed driving, mainly stop and go traffic the truck will randomly lunge forward when the brake pedal is engaged. It happens when accelerating and the truck will shift in to second gear, then if you apply the brake the truck will act like it is going to stall, the engine rpm will spike and the truck will launch forward. If you dont force the brake pedal to the floor, the truck will continue to accelerate, potentially slamming into another vehicle. This has happened multiple times, the dealer has rebuilt the transmission and that fixed the issue for the last 6-8k miles. the issue has returned and the truck is back at the dealership for diagnostics. This is becoming a serious safety concern and the potential that someone gets hurt grows every day. I have seen other complaints on the internet about this same issue in trucks with the same transmission.
- Power train
truck hesitates to go into gear then slams into reverse unexpectedly with a lot of force backing up - almost ran over a family member. Same thing when cold and going from park to drive, almost drove off my driveway down a steep mountain. I believe it is related to TSB 24-2046 No warning lights or anything, dealer has not been able so far to reproduce because the weather warmed up
- Power train
The 10R80 transmission CDF drum failed due to a defective bushing housing, resulting in the replacement of the 10R80 transmission. The diagnosis of the failure took 3 weeks because there were no warning lights or engine codes. The symptoms of the failure were erratic shifting in heavy highway…
The 10R80 transmission CDF drum failed due to a defective bushing housing, resulting in the replacement of the 10R80 transmission. The diagnosis of the failure took 3 weeks because there were no warning lights or engine codes. The symptoms of the failure were erratic shifting in heavy highway traffic, causing harsh up/down shifts and shift patterns. The erratic shifting makes driving feel unsafe, as the vehicle may lurk or seem to lose power. Currently, with the new 10R80 transmission with the redesigned CDF drum bushing housing, similar symptoms of erratic up/down shift going between 20-40 mph and between gears 3-7 are present. The vehicle is going back in to the shop for diagnosis and potential repairs
- Power train
Automatic transmission had a hard time finding gears and accelerating while in a parking lot. There were vehicles behind me that could have run into me during the brief failure. There was no warning light on the dash. I have not been able to replicate it since yesterday, but my spouse had it happen a few months ago as well.
- Power train
What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic transmission failed How was your safety or the safety of others put at risk? While merging into traffic the transmission would not shift and the truck lost power and began to slow down.…
What component or system failed or malfunctioned, and is it available for inspection upon request? Automatic transmission failed How was your safety or the safety of others put at risk? While merging into traffic the transmission would not shift and the truck lost power and began to slow down. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes the dealership experienced the same problem. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The Ford dealership is replacing the transmission at my cost. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lamps or messages. The transmission was working fine and then it wasn't.
- Power train
Transmission failure at 75k miles. It downshifted from 10th gear into 4th at highway speeds and started throwing transmission codes. Almost caused me to get rid as I was on the interstate in traffic at a speed of roughly 65-70 mph. Vehicle is currently being gone over by a Ford dealership who advises a complete transmission overhaul at the cost of 7,000 or total transmission replacement.
- Power train
While accelerating from a stop the truck went from 1st gear and then would not go into 2nd gear for a 5 seconds and then it engaged into 2nd with a harsh gear change. This happened several more times to various degrees of time out of gear and not engaging into gear.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11006862Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
- 11006036Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
- 11005746Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
- 11005710Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.
- 11003146Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
- 11001646This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
- 11000297Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- 10252674This article supersedes TSB 24-2046 to update the Service Procedure LTIS statement. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251469This article supersedes TSB 23-2350 to update the Issue statement and the Service Procedure. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10250852Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10245418Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
- 10244707Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
- 10243648Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability. Use the Report a Vehicle Concern link at the bottom of OASIS to submit a report if there is a customer concern of whine noise describing operating conditions and noise severity.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10241524Some 2019-2023 Ranger (non-Tremor) vehicles may exhibit a shudder/vibration when accelerating. This may be due to an excessive rear axle pinion angle (rear wheel drive (RWD) vehicles) or the pinion and driveshaft assemblies (four-wheel drive (4WD) non-Tremor vehicles). To correct the condition, follow the Service Procedure steps to adjust the rear axle pinion angle on 4x2 vehicles or replace the rear axle pinion and driveshaft on 4x4 non-Tremor vehicles.
- 10241447This article supersedes TSB 22-2428 and 23-2176 to update the Issue, Action and Service Procedure. Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60/10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10237977Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10237786TSB 22-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
- 10236683This article supersedes TSB 23-2123 to update the Issue statement. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2023 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the keep alive memory in the PCM/TCM or the transmission main control valve body. To correct the condition, follow the Service Procedure to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
- 10236680Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60 transmission and built on or before 23-Dec-2022 or with a 18R80/10R80MHT transmission and built on or before 15-Aug-2022 may exhibit a harsh/delayed engagement and/or harsh/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the PCM or TCM, the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10234596Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2023 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware break-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
- 10233740Some 2021-2023 F-150, 2021-2023 F-Super Duty, 2021-2023 Ranger customers may have concerns including, but not limited to: no power to the distribution box, rear camera inoperative, rear park assist inoperative, box lights inoperative, power up/down tailgate inoperative, unable to open tailgate by tailgate switch, and no tailgate ajar message when the tailgate is ajar. These concerns may be caused by faulty connections between the pickup bed, tailgate, rear lamp assemblies, or bumper where connectors are disconnected, damaged, or coated with bedliner. Prior to performing any warranty diagnosis or repairs, verify if the vehicle had an aftermarket spray-in-bedliner. Any repairs resulting from aftermarket products/installation, including but not limited to a spray-in bedliner, are not covered under warranty.
- 10233738Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10233695Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability.
- 10233590Some 2019-2023 Ranger vehicles may exhibit a shudder/vibration when accelerating from a stop. This may be due to an excessive rear axle pinion angle. To correct the condition, follow the Service Procedure steps to adjust the rear axle pinion angle.
- 10233585Some 2019-2023 Ranger crew cab vehicles may exhibit excessive latching effort when returning the rear seat backrest assembly to the upright position. This may be due to oversized rear seat backrest bumpers preventing latch to striker engagement. Vehicles built on or before 04-Feb-2019 may also have excessive deadening material inside the rear seat backrest latch. To correct this condition, follow the Service Procedure to replace the rear seat backrest bumpers and adjust the striker position.
- 10230773Some 2019-2022 Ranger vehicles may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304 and/or P0316 stored in the powertrain control module (PCM). This may be due to water build up in the spark plug well(s) which can lead to signs of corrosion on ignition system components. To correct the condition, follow the Service Procedure to resolve the source of all DTCs and to install an engine appearance cover.
- 10228884Some 2021-2023 F-150, 2021-2022 F-Super Duty, 2021-2023 Ranger customers may have concerns including, but not limited to: no power to the distribution box, rear camera inoperative, rear park assist inoperative, box lights inoperative, power up/down tailgate inoperative, unable to open tailgate by tailgate switch, and no tailgate ajar message when the tailgate is ajar. These concerns may be caused by faulty connections between the pickup bed, tailgate, rear lamp assemblies, or bumper where connectors are disconnected, damaged, or coated with bedliner. Prior to performing any warranty diagnosis or repairs, verify if the vehicle had an aftermarket spray-in-bedliner. Any repairs resulting from aftermarket products/installation, including but not limited to a spray-in bedliner, are not covered under warranty.
- 10228880Some 2015-2023 F-150, 2017-2022 F-Super Duty, and 2019-2023 Ranger vehicles may exhibit dust ingress into the cabin through the doors or air extractors. This may be due to the climate control system being in recirculation mode as a result of the recirculation button being on or automatic strategies for heating/cooling efficiency. To minimize dust ingress when driving in off-road or secondary road conditions, make sure that all doors and windows are fully closed and the climate control system is switched to defrost on and the instrument panel and footwell air vents are switched to off. Temperature and fan settings may be adjusted as desired. Alternatively, max defrost can be activated which will adjust all settings automatically. Operating in defrost mode will keep constant air flow through the rear air extractors and other small areas, helping minimize dust ingress.
- 10228855Some 2019-2022 Ranger vehicles not equipped with an engine appearance cover may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304 and/or P0316 stored in the powertrain control module (PCM). This may be due to water build up in the spark plug well(s) which can lead to signs of corrosion on ignition system components. To prevent reoccurrence, an engine appearance cover must be installed on the vehicle. Currently, the engine cover (SPN: L1MZ-6A949-A) is not available to order and a new engine cover kit is being released. Repair the vehicle by replacing suspect ignition system components and schedule an appointment with the customer to have an engine cover installed when the engine cover kit becomes available in April 2023. Monitor OASIS for updates
- 10228846Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10224334Some 2020-2022 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10220379Some 2018-2021 Expedition/Navigator, 2018-2020 F-150/Mustang and 2019-2021 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P163E stored in the powertrain control module (PCM) or transmission control module (TCM) after replacing the main control valve body. This may be due to software incompatibility between the replacement main control valve body solenoid strategy file and the PCM/TCM software. To correct this condition, follow the Service Procedure to enter only the 13-digit solenoid body strategy when downloading transmission strategy.
- 10218921Some 2019-2022 Ranger vehicles (equipped without an engine appearance cover) may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P0300, P0301, P0302, P0303, P0304 and/or P0316 stored in the powertrain control module (PCM). This may be due to water build up in the spark plug well(s) which can lead to signs of corrosion on ignition system components. To prevent reoccurrence, an engine appearance cover must be installed on the vehicle. Currently, the engine cover (SPN: L1MZ-6A949-A) is not available to order and a new engine cover kit is being released. Repair the vehicle by replacing suspect ignition system components and schedule an appointment with the customer to have an engine cover installed when the engine cover kit becomes available in November 2022. Monitor OASIS for updates
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