2021 Honda CR-V
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Honda › CR-V › 2021
These records cover every 2021 Honda CR-V. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2021 Honda CR-V. Newest first.
Honda (American Honda Motor Co.) is recalling certain 2018-2021, 2023 Acura TLX, 2019-2024 RDX, 2017-2020, 2022-2026 MDX, 2017-2021, 2023, 2025 Honda Ridgeline, 2017-2022 Pilot, 2019-2021 Passport, 2018-2026 Odyssey, 2019-2022 Insight, 2019-2021 HR-V, 2018-2020 Fit, 2020-2022 CR-V Hybrid, 2017-2022 CR-V, 2017-2018, 2021 Civic Type R, 2017-2021 Civic…
Risk and remedy
Risk
Air bags that deploy unintentionally during a crash increase the risk of injury.
Remedy
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed July 7, 2026. Owners may contact Honda's customer service at 1-888-234-2138. Honda's numbers for this recall are BOL, WO9, OOA, WOM, XOH, NOC, POD, BOE, UOF, POB, EOG, AOI, QO8, TOJ, DO7, and SOK. This recall expands previous NHTSA recall number 24V064. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning May 29, 2026.
Honda (American Honda Motor Co.) is recalling certain 2020-2022 Pilot, Accord, Civic sedan, HR-V, Odyssey, 2020 Civic coupe, Fit, 2021-2022 Civic hatchback, 2021 Civic Type R, Insight, 2020-2021 CR-V, CR-V Hybrid, Passport, Ridgeline, Accord Hybrid, 2020 Acura MDX, 2022 Acura MDX, 2020-2022 Acura RDX, and 2020-2021 Acura TLX vehicles. The front passenger…
Risk and remedy
Risk
An air bag that deploys unintentionally during a crash can increase the risk of injury.
Remedy
Dealers will replace the seat weight sensors, free of charge. Owner notification letters were mailed March 28, 2024. This is a phased recall. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for these recalls are XHP and VHQ.
Honda (American Honda Motor Co.) is recalling certain 2013-2023 Honda Accord, Civic Coupe, Civic Sedan, Civic Hatchback, Civic Type R, CR-V, HR-V, Ridgeline, Odyssey, Acura ILX, MDX, MDX Hybrid, RDX, RLX, TLX, 2019-2022 Honda Insight, Passport, 2020 Honda CR-V Hybrid, 2018-2019 Honda Clarity PHEV, Fit, and 2015-2020 Honda Accord Hybrid, Pilot, Acura NSX…
Risk and remedy
Risk
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Remedy
Dealers will replace the fuel pump module, free of charge. Owner letters were mailed September 6, 2024. Owners may contact Honda customer service at 1-888-234-2138. Honda's numbers for this recall are KGC and KGD. This recall is an expansion of NHTSA recall numbers 21V-215 and 20V-314.
Honda (American Honda Motor Co.) is recalling certain 2021 Accord Sedan, Accord Hybrid, CR-V, Ridgeline, 2022 Insight and CR-V Hybrid vehicles. The automatic locking retractor on the second-row center seat belt assembly may deactivate improperly, which can result in an unsecured child restraint system. As such, these vehicles fail to comply with the…
Risk and remedy
Risk
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will replace the second-row center seat belt assembly, free of charge. Owner notification letters were mailed January 14, 2022. Owners may contact Honda customer service at 1-888-234-2138.
Owner complaints
338 complaints14 involved a crash1 involved a fire13 injuries
What owners report most
Latest complaints
- Forward collision avoidance › Automatic emergency braking · Fuel/propulsion system
While I was driving my kids home my 2021 Honda CRV had every warning light turn on my dash and the car started jerking and braking and nearly caused me to get in accident with my [XXX] and [XXX] in the car. My husband took the car into the shop and the shop said it was the fuel pumps. They are…
While I was driving my kids home my 2021 Honda CRV had every warning light turn on my dash and the car started jerking and braking and nearly caused me to get in accident with my [XXX] and [XXX] in the car. My husband took the car into the shop and the shop said it was the fuel pumps. They are trying to charge us over 1000 for something that is a Honda issue. Many Honda cars have had this issue and there should have been a recall for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
Electronic power steering failing. Honda dealer verified. EPS keeps sticking and pulling when turning right and over sharp turns particularly more pronounce over uneven roads.
- Suspension · Unknown or other
*Steering rack assembly and pinion *If this goes out I would not be able to steer the car causing harm to my life and others *yes at 2 Honda dealerships *I only take my car to Honda dealership *no warning lamps came on, the failure started last year in 2025 and finally diagnosed 7/9/25 at Royal…
*Steering rack assembly and pinion *If this goes out I would not be able to steer the car causing harm to my life and others *yes at 2 Honda dealerships *I only take my car to Honda dealership *no warning lamps came on, the failure started last year in 2025 and finally diagnosed 7/9/25 at Royal Honda and again recently 9/2026 at Honda of Harvey. I notice a lot of Honda crv 2022 and on have recalls for steering rack assembly and pinion it should be 2021 also.
- Engine · Fuel/propulsion system
Car shut off and stalled while Driving.
- Steering
Steering gets slightly stuck when turning left and makes a clicking sound. Seems this is already a recalled issue on newer CRV models. The root cause is a manufacturing defect in the electronic power steering gearbox where an improperly set internal spring and insufficient grease cause the worm gear to bind and suddenly release. Dealer wants over $4000 to fix this issue.
- Air bags
The contact owns a 2021 Honda CR-V. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The dealer was contacted by phone and made aware of the failure. The contact's friend used a code reader and retrieved DTC: B002-13 (Passenger Air Bag Inflator) and B00D5-17 (Driver Air Bag Inflator).
- Fuel/propulsion system
my fuel pump failed on an interstate in [XXX] while I was going 65 miles an hour and the speed of my car dropped to 20 mph and I was lucky to change to the right lane and get onto the shoulder or I would have been hit by an oncoming car.I had the car towed to [XXX] where my mechanic diagnosed…
my fuel pump failed on an interstate in [XXX] while I was going 65 miles an hour and the speed of my car dropped to 20 mph and I was lucky to change to the right lane and get onto the shoulder or I would have been hit by an oncoming car.I had the car towed to [XXX] where my mechanic diagnosed failure of high and low pressure fuel pumps and I had the repair done.When the pump failed,all the lights on the dash showed systems failure.Honda would not reimburse me for the repair because my car was six months out of warranty. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
There is a hesitation when I turn the steering wheel. and also I slight click too
- Fuel/propulsion system
NHTSA SAFETY COMPLAINT SUMMARY Vehicle Identification: 2021 Honda CR-V Touring (1.5L Turbo) Current Mileage: 91,259 miles Failed Component: High-Pressure Fuel Pump (HPFP) & Associated High-Pressure Fuel System Diagnostic Trouble Codes: P0087 (Fuel Rail/System Pressure Too Low) Technician…
NHTSA SAFETY COMPLAINT SUMMARY Vehicle Identification: 2021 Honda CR-V Touring (1.5L Turbo) Current Mileage: 91,259 miles Failed Component: High-Pressure Fuel Pump (HPFP) & Associated High-Pressure Fuel System Diagnostic Trouble Codes: P0087 (Fuel Rail/System Pressure Too Low) Technician Diagnostic Findings & Symptoms: Vehicle experienced sudden loss of power, erratically low fuel pressure under load, hard starting, and multiple dash warning lights. Independent repair shop technician confirmed the High-Pressure Fuel Pump was internally failing and dropping fuel pressure under load. The failing pump caused low fuel pressure readings at the fuel rail, resulting in severe engine power loss while driving. Total Repair Estimate Amount: $3,222.65 HPFP Assembly Replacement: $1,453.78 Fuel Pressure Rail Replacement: $1,193.80 Spark Plugs Replacement: $318.00 Engine Oil/Filter Change: $69.65 Safety Hazard Narrative: The internal mechanical failure of the high-pressure fuel pump causes a sudden loss of engine power and hesitation during vehicle acceleration, posing a severe traffic hazard and risk of rear-end collision when merging onto highways. Furthermore, internal HPFP failures on Honda 1.5L direct-injection engines can result in fuel dilution into the engine crankcase, risking major engine damage.
- Forward collision avoidance › Automatic emergency braking · Forward collision avoidance › Warnings
I was driving on a clear mid-day with very little traffic. There were no cars in front of or beside me. There were no people or animals anywhere in sight. I was traveling west at 45MPR when suddenly the car slammed on the brakes. The warning light and beeping came on. I was panicked thinking I…
I was driving on a clear mid-day with very little traffic. There were no cars in front of or beside me. There were no people or animals anywhere in sight. I was traveling west at 45MPR when suddenly the car slammed on the brakes. The warning light and beeping came on. I was panicked thinking I hit something but there was nothing/no one in sight. This happened in August 2026. I am not sure of the exact date. I just thought it must have been a fluke (bird flew by or some other random event) About a week-2 later on August 30th, I was traveling with a friend on the highway going 70MPH at the time when once again the brakes slammed on. It was so sudden and without warning that we both screamed wondering what had happened. Again - no cars, people, animals in sight. Fortunately both times, no one was behind me or I likely would have been hit. The automatic braking mitigation system is malfunctioning and is a very serious safety concern. On September 2, I took my car to Roush Honda to have it checked out. After keeping my car for 5 hours, running it through the computer evaluation and taking it for a drive at different speeds, they could not duplicate the problem and told me there was nothing they could do. I informed them I wanted the system turned off as it is unsafe to drive my car as is. They told me I could turn it off each and every time I started up my car. I do not feel that I should have to to this. I paid for a safety feature that is clearly malfunctioning but having it on is like playing Russian Roulette with my safety and the safety of my passengers. No one other than the dealership has inspected the vehicle. The brakes slammed on hard at the same time that the warning sound and orange warning came on. It is truly terrifying to drive the car with this problem so I have forfeited this safety feature by turning it off each time I start up my car afraid that it could malfunction again causing potential injury.
- Power train
June 22nd- Merging car onto NJ turnpike near Manasquan, NJ...accelerated to merge onto highway. Engine light started to blink and then car lost power as pushing the gas pedal no longer powered car. Pulled off the road. Turned the car off. Restarted it and car functioned and power came from pressing…
June 22nd- Merging car onto NJ turnpike near Manasquan, NJ...accelerated to merge onto highway. Engine light started to blink and then car lost power as pushing the gas pedal no longer powered car. Pulled off the road. Turned the car off. Restarted it and car functioned and power came from pressing gas pedal. Safety of driver at risk as car was approaching merging onto highway speeds when suddenly lost power to accelerate. Luckily car had enough room with traffic that it could coast off road and come to a stop.
- Steering
There are steering problems with our 2021 Honda CRV. My wife & I notice two issues: 1. When driving on the interstate, we notice the steering wheel seems to grab or stick when we try to slightly turn it. It causes the car to suddenly jerk. 2. When driving on the interstate, we notice that we…
There are steering problems with our 2021 Honda CRV. My wife & I notice two issues: 1. When driving on the interstate, we notice the steering wheel seems to grab or stick when we try to slightly turn it. It causes the car to suddenly jerk. 2. When driving on the interstate, we notice that we constantly have to constantly adjust the steering wheel (either to the left or right) to keep it moving straight. If we try to hold the steering wheel straight, the car starts moving either left or right. We have not taken the car to be inspected by a mechanic, but are getting more concerned about the problem as we have been doing more interstate travel lately.
- Fuel/propulsion system · Unknown or other
All the warning lights on the dash board started to randomly light up like a Christmas tree while driving to get something to eat. The car began to shake and the steering stiffened up while the brakes were not working well enough to stop completely causing me to turn on the hazards lights to make…
All the warning lights on the dash board started to randomly light up like a Christmas tree while driving to get something to eat. The car began to shake and the steering stiffened up while the brakes were not working well enough to stop completely causing me to turn on the hazards lights to make it back home safely with my child in the car. An OBD-II SENSOR READS P0087. The fear of the car turning off while driving in the rain almost caused me to try and steer clear of cars and press brakes harder to make the car stop, I was in fear my life and my child's.
- Steering
When turning left, my steering wheel sticks/locks. This is an ongoing issue and continues to get worse.
- Fuel/propulsion system
NHTSA SAFETY COMPLAINT SUMMARY Vehicle Identification: 2021 Honda CR-V Touring (1.5L Turbo) VIN: [XXX] Current Mileage: 91,259 miles Failed Component: High-Pressure Fuel Pump (HPFP) & Associated High-Pressure Fuel System Diagnostic Trouble Codes: P0087 (Fuel Rail/System Pressure Too Low)…
NHTSA SAFETY COMPLAINT SUMMARY Vehicle Identification: 2021 Honda CR-V Touring (1.5L Turbo) VIN: [XXX] Current Mileage: 91,259 miles Failed Component: High-Pressure Fuel Pump (HPFP) & Associated High-Pressure Fuel System Diagnostic Trouble Codes: P0087 (Fuel Rail/System Pressure Too Low) Technician Diagnostic Findings & Symptoms: Vehicle experienced sudden loss of power, erratically low fuel pressure under load, hard starting, and multiple dash warning lights. Independent repair shop technician confirmed the High-Pressure Fuel Pump was internally failing and dropping fuel pressure under load. The failing pump caused low fuel pressure readings at the fuel rail, resulting in severe engine power loss while driving. Total Repair Estimate Amount: $3,222.65 HPFP Assembly Replacement: $1,453.78 Fuel Pressure Rail Replacement: $1,193.80 Spark Plugs Replacement: $318.00 Engine Oil/Filter Change: $69.65 Safety Hazard Narrative: The internal mechanical failure of the high-pressure fuel pump causes a sudden loss of engine power and hesitation during vehicle acceleration, posing a severe traffic hazard and risk of rear-end collision when merging onto highways. Furthermore, internal HPFP failures on Honda 1.5L direct-injection engines can result in fuel dilution into the engine crankcase, risking major engine damage. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Air bags
Seat Weight Sensor Recall. The air bag sensor light is on but dealership will not fix since the car is built in [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel/propulsion system
Car suddenly fails to accelerate and dashboard lights all go off. Multiple repairs of fuel pumps have not fixed the issue. Mechanics cant find why it's not being solved
- Steering
The contact owns a 2021 Honda CR-V. The contact stated that while driving at an undisclosed speed and turning left, the steering wheel was making a clicking sound and became difficult to turn the steering wheel back to center. The contact associated the failure with Technical Service Bulletin…
The contact owns a 2021 Honda CR-V. The contact stated that while driving at an undisclosed speed and turning left, the steering wheel was making a clicking sound and became difficult to turn the steering wheel back to center. The contact associated the failure with Technical Service Bulletin: 24-011 (that addressed a sticky steering, increased steering effort, or clicking noises caused by excessive internal friction in the electronic power steering (EPS) gearbox). The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 45,000.
- Electrical system · Engine · Fuel/propulsion system
Hello NHSTA -- My Honda is a 2021 CR-V AWD Hybrid. Two very unsafe events to report which occurred within a few weeks of each other, apparently from the same cause. First event, on 27 Feb 2026, I was driving on a two lane county road, traveling about 40 mph, I was in the lead with 2 or 3 cars…
Hello NHSTA -- My Honda is a 2021 CR-V AWD Hybrid. Two very unsafe events to report which occurred within a few weeks of each other, apparently from the same cause. First event, on 27 Feb 2026, I was driving on a two lane county road, traveling about 40 mph, I was in the lead with 2 or 3 cars behind me. Suddenly, on a fairly level grade, I noticed that the car was gradually slowing down; I was not touching the brakes, my foot was on the accelerator. When I pushed it to speed up, there was no effect, no change in the engine sound. I put on my flashers, and scanned for a place to pull-over, but there was no shoulder. My speed had reduced to around 5 mph. The check engine light flashed I believe, but it did not stay on. In about a hundred yards I was able to locate a broad drive-way entrance to pull in to and I was able to let the cars behind go by. Turned the engine off 2 or 3 times. On the 3rd time, the car moved a little bit. When I put it in reverse, it moved back a little bit. So, when the road was clear I put it in drive again and it took off like normal. I drove directly to my local Honda shop. The kept it for a couple of days. They couldn't find anything, and said that no service codes had been recorded in the system. Given the age of the battery, we put in a new one. And the car ran fine from that point. Then, second event, a few weeks later on 30 March 2026, I was driving on an Interstate (3 lanes each way), traveling around 55 mph, flat terrain. Suddenly, the car began to lose power and gradually slow down, I had no acceleration or control over it. I was in the middle lane, Put on the flashers and drifted into the right lane, the other cars slowed for me. Got over to the shoulder. Check engine light was on steady. Called Honda, per their instructions from the first event. They told me to have it towed. Bottom line, Honda said that the intake valves were too tight. See attached worksheets. Clearly a factory build defect. Valves are not checked until 90K.
- Steering
I love my Honda CRV however, I recently have experienced what I call "Sticky Steering". I purchased this vehicle brand new from Jones Honda in Lancaster and have followed all the service suggestions for the most part to the "T". I used it for my Real Estate job along with filling in the gaps with…
I love my Honda CRV however, I recently have experienced what I call "Sticky Steering". I purchased this vehicle brand new from Jones Honda in Lancaster and have followed all the service suggestions for the most part to the "T". I used it for my Real Estate job along with filling in the gaps with driving for lyft. About 4 months ago I noticed the steering sorta wanted to stay in the position it was in when I wanted to slightly adjust the steering it was "Stuck" and I had to extend more pressure than normal to get it to move. Than all of the sudden it moved to another spot but got stuck in that spot. Needless to say this really concerned me. I than searched online to see if others are having the same problem to find out they are! When I checked the recall on my vehicle I found out that 2022-2024's were recalled but my 2021 CRV was not. This is definitely a safety issue because if a person would "Over steer" to get it unstuck the car could jolt into another lane of traffic or even go off the road and have a crash. I found out that there are many people having and complaining about this same issue online. I do not have the money to make the repair myself so that is why I am reaching out. Maybe my vehicle along with other 2021 models can be repaired and hopefully save someone from being killed. It's very unnerving when it occurs. The problem is I never know when it's going to get stuck. I was hoping to drive this CRV till the wheels fell off but now I am forced to drive with extreme caution every time I get behind the wheel for fear of not knowing when the steering will "Stick". Please help me get this repaired. From my understanding there is a faulty electric motor that controls the steering that for some reason does not operate properly.
- Steering
While driving the 2021 Honda CRV in March 2026 on the highway (above 50 mph) the steering wheel would "lock up" causing me to be unable to guide the car back into my lane of traffic. Initially, it was thought the lane drift feature was activating. After it was determined that was not the case…
While driving the 2021 Honda CRV in March 2026 on the highway (above 50 mph) the steering wheel would "lock up" causing me to be unable to guide the car back into my lane of traffic. Initially, it was thought the lane drift feature was activating. After it was determined that was not the case (experimenting by me), the "lock up" was noticed multiple more times over several weeks, especially when driving on the highway. I was very concerned for myself and my passengers as I never knew when the steering wheel would "allow" me to correct the vehicle. I made an appointment with my Honda dealership in April 2026 which is where the vehicle was originally purchased, to see what was happening. I asked about a recall and the service advisor assured me that there was not recall on my vehicle. After the vehicle was repaired and I read the actual invoice detailing the repair, I noticed how similar the description of the problem was to the symptoms of the sticky steering recall. I contacted Honda Corporation and reported the issue and repair that was completed. I asked for reimbursement for the repair. Copies of my repair bill were sent and after consideration, the representative asked what amount I would consider for reimbursement. I suggested $4500 (the total bill for repair was $4661.35). After several business days, Honda called back to "respectfully decline" to reimburse me for the repair.
- Lane departure › Assist · Steering
The steering wheel has developed resistance to turning left and right. It is most noticeable when driving on highways where small steering inputs are needed to keep the vehicle within a lane. The steering wheel with stick in place requiring more effort than normal to turn in either direction. When…
The steering wheel has developed resistance to turning left and right. It is most noticeable when driving on highways where small steering inputs are needed to keep the vehicle within a lane. The steering wheel with stick in place requiring more effort than normal to turn in either direction. When the steering wheel does turn, there is an audible click sound. The additional force needed to rotate the steering wheel past the sticking point can cause oversteering. This makes it difficult to smoothly control the vehicle and keep it within the lane while driving. I purchased this vehicle new from a Honda dealership in the fall of 2021. The vehicle currently is at 41,000 miles, but the problem began within a year of purchase and with less than 10,000 miles. The sticking and clicking sound is not constant, making the problem difficult to diagnose. The steering system is completely original (as purchased), and it has not been in a collision that would have caused damage to the steering system.
- Steering
Gently used car, the steering wheel makes strange noise, sticking and clicking, not felling safe when driving. There are a lot of complaints about steering wheel problems. Why there is no recall on it, I cannot spend $5000 for fixing and is all about 2021 crvs. defected? Need to be recalled or replaced. So sad it is only 5 year old car. My 2011 honda crv lasts 11 years with no problems. Very disappointed.
- Steering · Unknown or other
Unknown. The driver reports that while the vehicle was moving at moderate speed (~35 mph), the steering wheel would not turn, resulting in the vehicle striking a pole- causing significant damage to vehicle. Airbags were deployed and occupants taken to hospital for injuries.
- Seats
Description of Incident: Immediately after purchasing this 2021 Honda CR-V Hybrid brand-new at an authorized Honda dealership in Maryland, the driver’s seat frame exhibited abnormal mechanical play. The seat shifts and rocks forward and backward during standard acceleration, braking, and turning…
Description of Incident: Immediately after purchasing this 2021 Honda CR-V Hybrid brand-new at an authorized Honda dealership in Maryland, the driver’s seat frame exhibited abnormal mechanical play. The seat shifts and rocks forward and backward during standard acceleration, braking, and turning maneuvers. The issue was brought to the selling/servicing Honda dealership in Maryland shortly after delivery while under factory warranty. However, dealership service staff refused to repair or replace the frame assembly, claiming the play was within normal specifications. The defect has persisted throughout the vehicle's operation. Safety Risk: The failure of the seat structure to remain rigidly locked in place compromises the integrity of the vehicle’s primary driver restraint system. Unintended seat shifting during sudden stops, sharp turns, or a collision alters driver posture, increases driver distraction, and potentially impacts the proper alignment of the seatbelt and airbag deployment zones. Confirmation & Inspection History: Reproduced/Confirmed: Yes, the physical shifting occurs continuously during operation and was directly presented to the servicing Honda dealership. Inspected By: Authorized Honda dealership service personnel in [XXX]. Symptoms & First Appearance: Mechanical rocking and play present from the day of purchase at 0 miles. No electronic warning lights or messages. Honda Automobile Customer Service Case #XXX INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Inadvertent Automatic Emergency Braking
On February 21, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE22003) to assess reports of inadvertent activation of the Collision Mitigation Braking System (CMBS), an automatic emergency braking (AEB) system, in model year 2017-2019 Honda CR-V and 2018-2019 Honda Accord vehicles. …
On February 21, 2022, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE22003) to assess reports of inadvertent activation of the Collision Mitigation Braking System (CMBS), an automatic emergency braking (AEB) system, in model year 2017-2019 Honda CR-V and 2018-2019 Honda Accord vehicles. The reports allege that activation of the AEB system occurs while driving with no apparent obstruction in the vehicle's forward path, resulting in sudden vehicle deceleration. Honda indicated that they were aware of a total of X,XXX reports that may relate to the alleged defect. Honda provided analysis of the alleged defect and alleges that some customers possibly had an inadequate understanding of the CMBS and its limitations. However, many consumer complaints allege that Honda dealerships were unable to reproduce the condition or state that they were informed that this is considered normal CMBS operation. To date, ODI has received a total of 1,294 consumer complaints of inadvertent activation of CMBS in 2017-2022 Honda CR-V and 2018-2022 Honda Accord vehicles. A total of 31 complaints alleged a crash and 50 alleged an injury. The Total column in the Failure Report Summary removes duplicate reports and shows the total number of reports with unique VINs from all Manufacturer, ODI, and EWR data sources. In some cases, there were multiple reports associated with a particular vehicle in which recurring failures were alleged. In total, there were X,XXX reports, 93 injury incidents and 47 crashes involving vehicles with unique VINs that may relate to the alleged defect. PE22-003 has been upgraded to an Engineering Analysis to further assess the scope, frequency, and potential safety related consequences of the inadvertent AEB activations. The scope has been expanded to include assessment of model year 2020-2022 Honda CR-V and Accord vehicles. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Rear Differential Seizure
On November 29, 2022, the Office of Defects Investigation (ODI) opened PE 22-011 after reviewing field reports alleging rear differential seizure in 2018-2022MY Honda CR-V and HR-V vehicles equipped with all wheel drive. To date, ODI has not received any consumer complaints. Some of the field reports received alleged…
On November 29, 2022, the Office of Defects Investigation (ODI) opened PE 22-011 after reviewing field reports alleging rear differential seizure in 2018-2022MY Honda CR-V and HR-V vehicles equipped with all wheel drive. To date, ODI has not received any consumer complaints. Some of the field reports received alleged the vehicle’s wheels locked up with no warning while the vehicle was in motion. These vehicles were towed to a dealership. Examination of these vehicles showed the driveshaft had broken and the differential unit was completely damaged. The field reports cited a lack of oil due to damaged oil seals as the cause. Honda provided data including consumer complaints, field reports, and warranty claims they received relating to the loss of oil retention and resulting differential damage. Honda’s data cited 1201 incidents with unique vehicle identification numbers (VINs). The rear differential oil seals prevent the oil from leaking out and protect internal components from contaminants. A loss of oil lubrication results in failure of the vehicle differential. Honda stated that the oil seal’s lip contact with the driveshaft may become unstable due to intermittent changes in internal pressure. Their review of field report and warranty data indicated that these failures occurred early in the vehicle’s life thus the failures were covered by the manufacturer’s warranty. Honda stated that in November 2021 they changed the seal specifications and improved the packaging process of the parts for transport. Honda also enacted an enhanced visual inspection process both before and after the oil seal installation on the assembly line. Honda stated that in the event of differential failure, the operator can control the vehicle without stability loss. After the drive shafts break due to differential failure, the operator will hear noises and the vehicle will still function as a 2WD vehicle preventing complete loss of motive power. Based on the following factors, ODI is closing this investigation: · Information regarding field failures does not indicate hazardous outcomes · The failures are occurring early in the life of the vehicle · Repairs are covered under the manufacturer’s warranty · The vehicle can continue functioning as a 2WD without loss of stability control in the event of failure The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11009168Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11008039Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11007891Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11007887Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 11007648Service Bulletin - Steering effort complaint while driving at moderate or highway speeds, with a possible complaint of a clicking noise at slow speeds while turning, and no MIL illuminated, or DTC stored.
- 11006815Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11006807Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11006533Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord 1.5Ls (no 2.0L) & FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11006244Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 11005519Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2022 Accord 1.5Ls (no 2.0L) & FHEVs, as well as 2017-2022 CR-V 1.5Ls (no 2.4L), & 2020-2022 CR-V FHEVs with a customer complaint of the Malfunction Indicator Light (MIL) on with the DTC P030X (Cylinder Misfire Detected) stored. Customer may also experience engine running rough condition. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
- 11005269Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 11004269Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 11002712Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement, the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
- 11000713Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 11000281Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 11000133Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 10253304Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 10252474Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics, 2020-2022 CR-Vs, 2022-2023 Pilots & Passports with a customer complaint of the center display flickering, flashing, or frozen (Civics and CR-Vs only). To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 10252082Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics & 2020-2022 CR-Vs with a customer complaint of the center display flickering, flashing, or frozen. To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 10251162Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics & 2020-2022 CR-Vs with a customer complaint of the center display flickering, flashing, or frozen. To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 10250740Owner Notification Letter - The driven pulley in the transmission (CVT) was not properly hardened due to improper heat treatment during the manufacturing process. Over time, this may lead to abnormal wear to the driven pulley or damage to the CVT belt which may cause the vehicle to experience a slip accompanied by an abnormal noise and multiple warning lights illuminating. This may lead to not being able to move forward after coming to a stop.
- 10250725Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2021 Civics & 2020-2022 CR-Vs with a customer complaint of the center display flickering, flashing, or frozen. To better understand the cause of this condition, AHM would like to collect information from the vehicle prior to you attempting a repair of any kind.
- 10249629Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement, the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
- 10245277Service News - Some customers have complained of fluid leaking from the rear differential after it has been serviced due to over-torqueing of the drain plugs during servicing.
- 10243739Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
- 10237958Owner Notification Letter - Due to a new North America regulation that introduced a new refrigerant and oil requirement, the compressor shaft seal may leak. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
- 10237949Service Bulletin - Due to a new North America regulation that introduces a new refrigerant and oil requirement, the compressor shaft seal may leak. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal, which may increase seal gaps around the compressor shaft allowing refrigerant to leak out. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation.
- 10237039Service Bulletin - Due to a new North America regulation which introduces a new refrigerant and oil requirement the compressor shaft seal may leak. American Honda is extending the warranty on the A/C compressor shaft seal from the original 3 years to 10 years from the original date of purchase, with no mileage limitation. The new refrigerant and oil may cause swelling of the compressor shaft seal. The swelling may lead to abnormal wearing of the seal which may increase seal gaps around the compressor shaft allowing refrigerant to leak out.
- 10237023Dealer Message - Due to supplier process concerns, the A/C compressor may not have been manufactured to specifications. As a result, abnormal wearing of the rubber seal may occur causing gaps in the compressor shaft to develop allowing refrigerant to leak out.
- 10235549Dealer Message - We have identified a potential concern with GUIDE, AC COMP SEAL 07AAG-5AAA100, which was a part of 6CVC SEAL REPLACEMENT KIT, 07AAC-5AAA1Z0 that was recently sent to all Honda dealers. These tools have the tool number and manufacture date laser marked on a critical surface that may contact the new A/C compressor seal during installation. The added roughness of the laser markings may cause damage to the seal and potentially result in an oil and/or refrigerant leak.
- 10234580Service Bulletin - The vehicle message "All Wheel Drive System Problem" is shown on the dash. The possible cause is the machining marks on the motor shaft allowed differential oil to be pulled into the motor assembly.
- 10234576Service Bulletin - Customers have complained of the air conditioning system not blowing cold air due to the oil/refrigerant leak from the A/C compressor main shaft seal.
- 10233667Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
- 10233206Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
- 10232101Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2022 Accords with a customer complaint of the front passengers window inop & 2019-2022 CR-Vs with a customer complaint of the rear passengers window inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
- 10231062Owner Notification Letter - The driven pulley in the transmission (CVT) was not properly hardened due to improper heat treatment during the manufacturing process. Over time, this may lead to abnormal wear to the driven pulley or damage to the CVT belt which may cause the vehicle to experience a slip accompanied by an abnormal noise and multiple warning lights illuminating. This may lead to not being able to move forward after coming to a stop.
- 10231056Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2022 Accords with a customer complaint of the front passengers window inop & 2019-2022 CR-Vs with a customer complaint of the rear passengers window inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
- 10231055Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2019-2022 Accords with a customer complaint of the front passengers window inop & 2019-2022 CR-Vs with a customer complaint of the rear passengers window inop. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
- 10229686Dealer Message - American Honda Motor Co., Inc. (AHM) is investigating certain 2020-2022 Accords, CR-Vs, Odysseys, Passports, Pilots, Ridgelines, 2020 Fits, 2020-2021 Civic Hatchbacks, 2020-2023 Civic Sedans/Coups with a customer complaint of the Check Engine Light (CEL) on & the DTC P0087 (Fuel Rail Pressure Too Low [Loss of Fuel Pressure]) stored. In some cases, the customer may also experience such conditions as engine hard to start, no start or start & stumble in conjunction with CEL. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
- 10229679Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2021 Civics & CR-Vs with a customer complaint of a inop, blank, or black meter display (gauge cluster) with no prior repairs made to the vehicle. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.
Every Honda CR-V model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.