2002 Toyota RAV4
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2002 Toyota RAV4. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
527 complaints36 involved a crash15 involved a fire48 injuries
What owners report most
Latest complaints
- Engine · Power train · Vehicle speed control
My car engine light goes on and off due to transmission fault. It continuously has a hard time shifting gears in between 2500-3000 rpm and gives a jerky stop before continuing to speed up/accelerate despite when I have not let go of my foot from the pedal. After taking it to the auto shop, I was…
My car engine light goes on and off due to transmission fault. It continuously has a hard time shifting gears in between 2500-3000 rpm and gives a jerky stop before continuing to speed up/accelerate despite when I have not let go of my foot from the pedal. After taking it to the auto shop, I was told this is the same problem other Toyota RAV 4 between 2001-2003 experiences and the mechanics told me that there was a lot of recall for the same code my car is giving (2 codes that the computer diagnosed were p0775 and p0161). While Toyota extended the warranty to 10years/150,000k and my car is 1-2 years past the warranty, it's only been barely 80,000mi and it should not be causing this problem. This transmission/ECM problem puts me and the passengers to risks because both the speed and RPM don't go past certain numbers which is low at most times, limiting myself as the driver to go even within the speed limits. All the more, with this happening more frequently these days than it had in the past, I am highly concerned for my safety and not feel safe to have someone in my car. I have been to 4 different mechanics and they have told me the same problem and that it's the same case as they saw from different RAV4's recall problem. This car was handled very carefully and this is the only occurring problem. With engine light being on and off, it is my concern that I need to have this car inspected, related to Toyota RAV4 recalls.
- Power train › Automatic transmission
The contact owns a 2002 Toyota Rav4. The contact stated while driving 40 MPH, she heard an abnormal sound coming from the engine compartment. The vehicle returned to normal functionality, but the failure had since become a regular occurrence. The check engine warning light was illuminated. The…
The contact owns a 2002 Toyota Rav4. The contact stated while driving 40 MPH, she heard an abnormal sound coming from the engine compartment. The vehicle returned to normal functionality, but the failure had since become a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who determined that the transmission needed to be replaced. The vehicle was then taken to the dealer, who confirmed the diagnostic result. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.
- Power train
2002 Toyota RAV4 AWD transmission problems and will be available upon request. Transmission caused vehicle to disengaged , jerks, stalls with severed engine braking while driving creating a safety performance and hazard on the roads to myself and other unexpected drivers. Upon reading similar…
2002 Toyota RAV4 AWD transmission problems and will be available upon request. Transmission caused vehicle to disengaged , jerks, stalls with severed engine braking while driving creating a safety performance and hazard on the roads to myself and other unexpected drivers. Upon reading similar complaints of other owners reported similar transmission problems. This was believed to be a reproduced problem and should be investigated for Safety-Related defects. The vehicle was inspected by manufacture according to previous owner. Manufacturer recently replaced transmission and updated ECM per previous owner. The vehicle appeared in working order for 3-4 months then the transmission problems occurred again as mentioned above. There was no warning lights while I experienced this transmission problem.
- Power train
The contact owned a 2002 Toyota RAV4. The contact stated while driving approximately 35 MPH, an abnormal noise was heard. The brake pedal was depressed, and the vehicle spun 360 degrees and stopped on the opposite side of the road. No warning light illuminated. The contact called the independent…
The contact owned a 2002 Toyota RAV4. The contact stated while driving approximately 35 MPH, an abnormal noise was heard. The brake pedal was depressed, and the vehicle spun 360 degrees and stopped on the opposite side of the road. No warning light illuminated. The contact called the independent mechanic who advised her to turn off the vehicle. The contact turned off and restarted the vehicle and drove the vehicle approximately 3-feet before the rear wheels locked up. The vehicle was towed to the independent mechanic and diagnosed with rear differential failure. The contact was informed that the rear differential needed to be replaced. The vehicle was not repaired because the contact took the vehicle back to the used car dealer. The contact stated that the used car dealer stated that the mechanic did not diagnose the correct failure. The dealer's independent mechanic diagnosed the failure as a transmission transfer case failure. The manufacturer was not made aware of the failure. The approximate failure mileage was 123,000.
- Power train
2002 toyota rav. Consumer writes in regards to transmission problems. *Ld *js
- Power train
Erratic shifting especially at low speeds. Problem IS intermittent. Car may lock in high gear (4 speed automatic) or seem to be stuck in 2 gears at once and refuse to move at all. Can bang harshly when shifting. Locked up at a busy intersection nearly causing an accident. At other times it works…
Erratic shifting especially at low speeds. Problem IS intermittent. Car may lock in high gear (4 speed automatic) or seem to be stuck in 2 gears at once and refuse to move at all. Can bang harshly when shifting. Locked up at a busy intersection nearly causing an accident. At other times it works perfectly. Has not occurred at highway speeds, although the problem just began a few days ago. Before that there was no hint of a problem.
- Power train
Vehicle stalls and jerks constantly while driving; unable to accelerate after stoplight. Very unpredictable.this IS due to defective ecm which toyota has been aware of but refuses to list as a recall.i purchased the used car 1 month ago --- had no idea it had this serious, dangerous problem. took it to toyota dealer which IS saying it will cost $5K to fix !! Car only has 77K miles.
- Electrical system · Power train · Unknown or other
2002 RAV4 ecu shifting problem (dtc code p0755). The car jitters when switching from gear 1 to 2 as well on reverse. It also jitters when it drives on low gear. There IS an well known problem with RAV4 2001-2003 but toyota has failed to recall it, despite being a safety hazard as it has caused accidents and bodily injury. It has the high likelihood to destroy the transmission.
- Steering
Power steering stopped while driving. Vehicle had to be manually steered to local mechanic for diagnosis. Shop stated they hadn't seen power steering spewing from power steering fluid well upon removal of lid while vehicle was on.
- Electrical system · Electronic stability control (esc)
The past couple weeks my car had been laghing more an more when at complete stop. This past week it has been the worst. Whenever I try to accelerate from.a complete stop my car with lag and jerk like it IS trying to shift into gear but cant. When I took it in to a transmission specialist they said…
The past couple weeks my car had been laghing more an more when at complete stop. This past week it has been the worst. Whenever I try to accelerate from.a complete stop my car with lag and jerk like it IS trying to shift into gear but cant. When I took it in to a transmission specialist they said it was my ecm and that this year specifically has had problems recorded fron others with the same issues with the emc. One incident I had specificaly was when inwas trying to go up a mountain to get to work my rpms were spiking as my rav was trying to shift gears to get up the mountain and my car staller out. I had no clue it died untill I was driving down the mountain and turning my steering wheel became a struggle. I had to put on my e break just to stop and try and turn it on to shift into neutral so I could get down the mountain. I have had serveral cases when I have almost been re ended because of the jerking has been so rough.
- Engine
TL* the contact owns a 2002 toyota RAV4. While driving low speeds, the vehicle was abnormally loud while idling and the check engine indicator illuminated. The contact mentioned that the vehicle unintentionally accelerated on occasion. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not notified of the failure. The failure mileage was 91,789.
- Electrical system · Power train
TL* the contact owns a 2002 toyota RAV4. After starting the engine, the vehicle would not properly accelerate when depressing the accelerator pedal. The vehicle was taken to fred anderson toyota (9101 glenwood avenue, raleigh, nc) where it was diagnosed that the electronic control module and…
TL* the contact owns a 2002 toyota RAV4. After starting the engine, the vehicle would not properly accelerate when depressing the accelerator pedal. The vehicle was taken to fred anderson toyota (9101 glenwood avenue, raleigh, nc) where it was diagnosed that the electronic control module and transmission were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified, but no assistance was provided. The failure mileage was 91,000. *Tt consumer stated transmission failed while in traffic, car was able to accelerate properly and was longer shifting gears.*jb
- Tires
TL* the contact owns a 2002 toyota RAV4 equipped with cooper futura scrambler C14L tires, size: p215/70/r16 (na). While driving 70 mph, the rear passenger and rear driver side tires blew out without warning. The vehicle was towed to the contact?s residence. An independent mechanic was made aware of…
TL* the contact owns a 2002 toyota RAV4 equipped with cooper futura scrambler C14L tires, size: p215/70/r16 (na). While driving 70 mph, the rear passenger and rear driver side tires blew out without warning. The vehicle was towed to the contact?s residence. An independent mechanic was made aware of the failure, but no diagnostic test was performed. The dealer was not contacted. The manufacturer was notified of the failure. The tires were not replaced. The approximate vehicle failure mileage was 169,000. The tire failure mileage was 123,000.
- Power train
TL* the contact owns a 2002 toyota RAV4. While driving approximately 10 mph, the vehicle felt as if it switched gears independently. The contact depressed the accelerator pedal; however, the transmission failed to engage and the vehicle did not proceed forward. The contact depressed the accelerator…
TL* the contact owns a 2002 toyota RAV4. While driving approximately 10 mph, the vehicle felt as if it switched gears independently. The contact depressed the accelerator pedal; however, the transmission failed to engage and the vehicle did not proceed forward. The contact depressed the accelerator pedal several times before the transmission finally engaged and the vehicle operated normally. The contact took the vehicle to a certified mechanic who was unable to identify the cause of the failure. The failure recurred. The dealer and manufacturer were not notified. The approximate failure mileage was 200,000. *Tt *tr
- Air bags
TL* the contact owned a 2002 toyota RAV4. The contact was involved in a multiple vehicle crash. While driving 65 mph, the contact crashed into the front and rear driver side of another vehicle. The contact's air bags were the only ones not to deploy. The contact sustained a broken finger, multiple…
TL* the contact owned a 2002 toyota RAV4. The contact was involved in a multiple vehicle crash. While driving 65 mph, the contact crashed into the front and rear driver side of another vehicle. The contact's air bags were the only ones not to deploy. The contact sustained a broken finger, multiple bumps, and bruises all over the body. Medical attention was not received. A police report was filed. The vehicle was destroyed. The vehicle was not taken to a dealer to be repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 200,000.
- Power train
The car make noise,by the transmission area and the 3 gear not working when the car IS already hot. I think my car still under garanty IS only 128,000 miles.
- Power train
I never received a notice or letter from toyota about extending the warranty to the transmission for the RAV4 sent to owners. I even went to the toyota dealer in rapid city for car maintenance and they never told me about this issue. I donated the car to my daughter who lives in seattle and she IS…
I never received a notice or letter from toyota about extending the warranty to the transmission for the RAV4 sent to owners. I even went to the toyota dealer in rapid city for car maintenance and they never told me about this issue. I donated the car to my daughter who lives in seattle and she IS having problem with the car transmission. The toyota dealer in seattle wants to charge $4500 for fixing it. What do I or my daughter do? I was never informed about this extended warranty. Please let me know. thank you
- Air bags
I was involved in a head-on collision in june 2016 with another vehicle that had veered into my lane and my vehicle was totaled and me and my spouse sustained injuries. None of the airbags in my vehicle deployed like they were supposed to. All of the airbags in the vehicle that hit us head on were…
I was involved in a head-on collision in june 2016 with another vehicle that had veered into my lane and my vehicle was totaled and me and my spouse sustained injuries. None of the airbags in my vehicle deployed like they were supposed to. All of the airbags in the vehicle that hit us head on were deployed, protecting the driver. However, my airbags failed to deploy which caused me and my spouse to have several injuries involving me being admitted to that hospital.my vehicle was traveling at 45 mph and the vehicle that hit us head-on was going much faster. If my airbags would have deployed like they were supposed to then my spouse and I would not have been injured like we were. There has to be a reason that my airbags did not deploy.
- Unknown or other
Mpg isn't as rated. Rated 25 city/30 hwy. im getting 18 city/22 hwy. IV had it checked at the toyota RAV4 2002 dealer and they found nothing wrong. I've replaced all O2 sensors, spark plugs, air filter. The car runs perfect but the mileage sucks!! There mist be a fix for this issue. I've seen that there several other RAV4 owners having the same problems. Yet there many that get the rated mpg.
- Electronic stability control (esc) · Power train · Vehicle speed control
Faulty ecu computers causeing variations in speed and problems with hard shifting, damageing transmissons, causeing vehicles to fail while driving while in motion vehicle will not shift correctly. My vehicle stopped in an intersection and I was nearly hit by another vehicle while attempting to…
Faulty ecu computers causeing variations in speed and problems with hard shifting, damageing transmissons, causeing vehicles to fail while driving while in motion vehicle will not shift correctly. My vehicle stopped in an intersection and I was nearly hit by another vehicle while attempting to accelerate the vehicle would not shift into gear while turning left. I felt I could have been killed by on comming traffic with no ability to control my vehicle. Toyota dealer and mechanic told me this IS a well know defect and problem know to toyota with rav 4 2001-2003. Also, 02 sessors go bad early leading to hazardous emissions to public and this burns out catalitic converters which can also cause harmful emissions. Rav 4 2001 to 2003 have been identified as having faulty ecu's, auto transmissions and 02 sensor deficits and should be recalled by toyota to protect the public from accidents related to poor shifting, unsafe speed control and harmful emissions to the public. I notified toyota and they said they would do nothing because they offered an extended warnety but that expired after 10 years and they never notified me of any problems to look out for with the transmission. I feel these vehicles may be a danger to the public due to built in engineering defects that affect speed control and emissions. They also lead to very costly repairs for the customers.
- Air bags
Takata recall! march 28, 2017 [xxx] [xxx] telephone: [xxx] email: [xxx] my airbags failed to deploy! dear sir: I would like to say that in june 2015 was driving my 2002 toyota RAV4 SUV and I hit by another vehicle that had run a stop sign and the driver…
Takata recall! march 28, 2017 [xxx] [xxx] telephone: [xxx] email: [xxx] my airbags failed to deploy! dear sir: I would like to say that in june 2015 was driving my 2002 toyota RAV4 SUV and I hit by another vehicle that had run a stop sign and the driver veered into my lane and hit me. I was stuck in my vehicle because the impact of the collision had pushed the front of my vehicle back and the front doors would not open and people standing around said that the car was on fire. When the police came, the fire department and the ambulance personnel tried to pry open the front doors and finally after the fire was put out the fire I was able to get out of the car. The air bags on my 2002 toyota RAV4 SUV failed to deploy and I suffered injuries to my head, neck, chest, stomach and left hand. All of the people from the police department, fire department, and the ambulance personnel all asked the same question: why did your airbags fail to deploy. I told them that I did not know. My 2002 toyota RAV4 SUV was totaled and I ended up in the hospital for several injuries. The vehicle that hit me was driven by a lady who was talking on her cell phone and did not see the red stop light until it was too late and she rammed into me going 45 mph. The vehicle that hit my vehicle, all of their airbags deployed and the lady driving had no injuries. I am still receiving care for my injuries. my vehicle was totaled. my chest hit the steering wheel with such force that it left the imprint of the toyota emblem on my chest (this IS where the driver's airbag IS supposed to deploy from). I sustained injuries to my head, neck, and left hand and to my stomach area. please advise thank you. [xxx] *dl information redacted pursuant to the freedom of information act (foia), 5 u.s.c. 552(B)(6).'*jb
- Power train · Vehicle speed control
TL* the contact owns a 2002 toyota RAV4. While driving approximately 25 mph, the vehicle independently shifted into second gear and lunged forward. The vehicle came to a complete stop on the side of the road. The vehicle was driven home. The following day, the vehicle was taken to the dealer where…
TL* the contact owns a 2002 toyota RAV4. While driving approximately 25 mph, the vehicle independently shifted into second gear and lunged forward. The vehicle came to a complete stop on the side of the road. The vehicle was driven home. The following day, the vehicle was taken to the dealer where it was diagnosed that the electronic control module failed; however the class action settlement ended in 2012. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 53,612. updated 04/25/17 lj *cn
- Power train
Tsb = tc002-06. Known ecm issues caused transmission to shift incorrectly and ruined transmission. ecm has to be replace and transmission rebuilt. searching online, this appears to be a very common problem for my generation RAV4. if a faulty product causes so many people to risk driving safely…
Tsb = tc002-06. Known ecm issues caused transmission to shift incorrectly and ruined transmission. ecm has to be replace and transmission rebuilt. searching online, this appears to be a very common problem for my generation RAV4. if a faulty product causes so many people to risk driving safely and be out several thousand dollars, there should be a recall placed to fix the issue. thousands of people affected. https://mbeach1b.files.wordpress.com/2010/10/tc002-061.pdf http://www.toyotaproblems.com/trends/rav4-transmission/
- Exterior lighting
Check engine light constantly comes on, but after checking, no issues are tound
- Fuel/propulsion system · Fuel system, gasoline · Vehicle speed control
I was driving my RAV4 down my road when I suddenly lost control of the accelerator with my foot on the brake not touching the gas pedal at all my vehicle continued speeding up. I had my emergency brake locked which slowed me down but couldn't stop me. I placed the vehicle in neutral and the car…
I was driving my RAV4 down my road when I suddenly lost control of the accelerator with my foot on the brake not touching the gas pedal at all my vehicle continued speeding up. I had my emergency brake locked which slowed me down but couldn't stop me. I placed the vehicle in neutral and the car came to a stop but the rpms went up to 9000rpm's immediately so I turned the car off in hopes something would reset. When I turned the car back on the problem continued until I was able to stop in my driveway. Both my kids were in the car and I nearly crashed into an intersection which IS why I am reporting this. I have always liked and maintained my car otherwise. *tr
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
- 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10238157TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
- 10214323TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions
- 10210375TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s).
- 10207946POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it. Customers can find this information on the Owner?s section of Toyota.com. Dealers can locate a copy of this guide on the Claims Processing & Resource Center in Dealer Daily as well.
- 10197476Replacement vin plates.
- 10197473Product general information.
- 10190460Toyota Safety Recall and Service Campaign - Technician Certification Requirements
- 10190453TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10188913TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2021 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10187241TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10186195TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
- 10177782TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see T-SB-0063-20.
- 10177781TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST005-01, SU001-08, and T-SB-0391-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. This Service Bulletin provides best practice procedures for vehicle pulling complaint, diagnosis, and repair for 2002 ? 2021 model year Toyota vehicles. This information supplements Repair Manual procedures when the symptoms are: ?Vehicle Pulling: The vehicle moves to the right or left when the driver holds the steering wheel while driving straight ahead without exerting steering effort. ?Steering Wheel Off Center: The vehicle travels straight, but the steering wheel is not pointed straight ahead. The vehicle is not pulling. Before repairing a vehicle pulling to one side, it is necessary to clearly identify the cause of the pulling condition. Frequently, pulling to one side is diagnosed as a wheel alignment concern. However, the actual cause may be related to the lateral force generated by the tires, vehicle damage, road crown or worn components. Performing a wheel alignment when tire force is the cause could result in the wheel alignment being set at a value outside of specifications. This could then cause other problems such as uneven tire wear, etc. A customer may notice a pull to the left when in the left lanes of travel and notice a pull to the right or no pull when traveling in the right lanes of travel on the very same section of roadway. This road crown effect is environmental and cannot be corrected with suspension adjustments or any other wheel or tire modification discussed in this bulletin.
- 10174891TSB: OBSOLETE NOTICE April 07, 2020: This bulletin is now obsolete. Please see T-SB-0032-20. Replacement Certification Labels and VIN Plates
- 10174890TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. PG021-88, PG015-89, PG0015-90, PG002-91, PG002-93, PG005-97, PG007-01, PG007-07, PG006-01, PG004-97, T-SB-0144-08, and T-SB-0304-17. The aforementioned bulletins are obsolete, and any printed versions should be discarded. Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2020 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10171405TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? should be repaired accordingly and will be covered under warranty if applicable. Cases that are determined to be a ?seep? should be documented on the repair order and inspected at the next service interval. Follow the Repair Information in this bulletin to determine if the concern in question is a fluid leak or fluid seep and review the Repair Procedure section to address the condition. NOTE This bulletin applies to ALL powertrain fluids excluding fuel and coolant.
- 10164330TSB: REVISION NOTICE July 01, 2019 Rev2: ? Applicability has been updated to 2019 ? 2020 model year Toyota vehicles. ? The Techstream Preparation and Process Overview sections have been updated. October 30, 2017 Rev1: ? Applicability has been updated to include 2018 model year vehicles. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0012-13. Service Bulletin No. T-SB-0012-13 is obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. Flash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information. NOTE ECU is a Toyota term used to describe integrated computerized devices responsible for managing the operation of a system or subsystem. For the purposes of this bulletin, the term ?ECU? is used as a generic label for the following SAE J1930 standard references: ? Powertrain Control Module (PCM) ? Engine Control Module (ECM) ? Transmission Control Module (TCM) ? Any other Toyota specific control unit
- 10152205TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. T-SB-0101-11. Applicability has been updated to include 2016 ? 2017 model year vehicles. Service Bulletin No. T-SB-0101-11 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this bulletin before proceeding. When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. Many lubricants, cleaners, and automotive chemicals contain silicone or other compounds that may contaminate electrical contacts, and therefore increase electrical resistance and decrease switch performance. The use of any cleaners or fluids may increase the risk of further damage to electrical components.
- 10150418TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10149217TSB: Supersession Notice. Flash reprogramming allows the ECU software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins. This bulletin details the Techstream ECU flash reprogramming process and outlines use of the Technical Information System (TIS) and the Calibration Update Wizard (CUW). Flash calibration updates can only be applied to the vehicle/ECU combination for which they are intended. ECUs have internal security that will not allow them to be programmed with another ECU?s information.
- 10145776Update on Technician Certification Requirements.
- 10145749Technical Service Bulletin: OBSOLETE NOTICE: July 31, 2018: This bulletin is now obsolete. Please see T-SB-0304-17.
- 10145748Technical Service Bulletin: OBSOLETE NOTICE: July 31, 2018: This bulletin is now obsolete. Please see T-SB-0304-17.
Every Toyota RAV4 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.