2023 Toyota RAV4
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Toyota › RAV4 › 2023
These records cover every 2023 Toyota RAV4. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2023 Toyota RAV4. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As…
Risk and remedy
Risk
A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the parking assist software, free of charge. Owner letters were mailed January 2, 2026. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB13 and 25LB06. Subaru's number for this recall is WRE25.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025 Lexus RX, Toyota Crown Signia, Camry, RAV 4 Plug-in Hybrid (PHEV), and 4 Runner vehicles. Due to an error in the instrument panel software…
Risk and remedy
Risk
An instrument panel display that does not show critical information can increase the risk of a crash or injury.
Remedy
Dealers will update the instrument panel software over-the-air (OTA) for non-PHEV vehicles, free of charge. For PHEV vehicles, dealers will inspect the instrument panel assembly, and either replace it, or update the software, free of charge. Owner letters were mailed December 5, 2025. Additional letters will be sent, anticipated in May 2026. This is a phased recall. Owners may contact Toyota's customer service at 1-800-331-4331. Toyota's numbers for this recall are 25TB08 and 25TA08. Lexus' numbers for this recall are 25LB05 and 25LA05.
Gulf States Toyota, Inc. (GST) is recalling certain 2023 Toyota RAV4 vehicles equipped with 17" black alloy accessory wheels. During installation of the alloy wheels, the tire valve stem may have been improperly installed or damaged. In addition, the load carrying capacity label may state the incorrect weight. As such, these vehicles fail to comply with…
Risk and remedy
Risk
A damaged or improperly installed valve stem may allow air to leak and/or the tires to be underinflated, increasing the risk of tire failure and a crash.
Remedy
Dealers will inspect and, if necessary, replace the wheel valve stems and replace the load carrying capacity modification labels, free of charge. Owner notification letters were mailed on August 18, 2023. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 23R1.
Owner complaints
164 complaints19 involved a crash1 involved a fire15 injuries
What owners report most
Latest complaints
- Electrical system · Visibility/wiper
A 2023 Toyota RAV4 Hybrid XSE, purchased October 17, 2023, has experienced serious, recurring safety-related electronic failures for more than two years. The rearview backup camera intermittently displays a completely black image, even while other camera display functions remain operational. The…
A 2023 Toyota RAV4 Hybrid XSE, purchased October 17, 2023, has experienced serious, recurring safety-related electronic failures for more than two years. The rearview backup camera intermittently displays a completely black image, even while other camera display functions remain operational. The multimedia/navigation screen also malfunctions or goes black while driving, causing navigation directions to disappear unexpectedly. These failures create dangerous conditions. Loss of the backup camera compromises a critical safety feature when reversing, particularly around pedestrians and children. Unexpected display failures while driving can cause dangerous distractions and increase the risk of a collision, serious injury, or death. Toyota's authorized dealership technicians have PERSONALLY WITNESSED these malfunctions. Despite repeated service attempts on April 16, 2025; September 24, 2025; September 1, 2026; and October 2, 2026, the vehicle has NEVER been permanently repaired. The dealership repeatedly returns the vehicle with the same problems unresolved or recurring. Only after escalation did Toyota suddenly claim to have identified a possible repair. However, the earliest available appointment with a loaner vehicle is November 24, 2026. After years of unsuccessful repairs, this is completely unacceptable. NHTSA Safety Recall #25V744000 describes the same type of blank or frozen rearview camera malfunction. This vehicle exhibits substantially similar symptoms. An urgent investigation is requested to determine whether the same or a related defect affects additional vehicles. Photographic evidence, multiple videos, and service records document these failures. IMMEDIATE ACTION IS REQUESTED. After years of unsuccessful repairs and continued safety concerns, manufacturer intervention and consideration of a replacement vehicle or repurchase are warranted. This dangerous situation should not continue until someone is seriously injured.
- Visibility/wiper
The rear fixed panoramic roof glass panel spontaneously shattered while driving on the highway at 70 mph with no external impact or road debris present. The shattering sounded like a gunshot. The sliding panel below the glass was closed at the time, but this could have been a major safety issue…
The rear fixed panoramic roof glass panel spontaneously shattered while driving on the highway at 70 mph with no external impact or road debris present. The shattering sounded like a gunshot. The sliding panel below the glass was closed at the time, but this could have been a major safety issue if it was open and glass shattered into the vehicle and hit the driver. The roof glass was inspected by the collision center and our insurance company covered it as a comprehensive claim with zero evidence of a collision or impact. There was no warnings prior to failure of the glass.
- Electrical system
The contact owns a 2023 Toyota Rav4. The vehicle was previously taken to the dealer to be repaired under NHTSA Campaign Number: 25V595000 (Electrical System); however, the dealer repeatedly delayed the repair due to parts availability issues. The dealer kept the vehicle for the duration due to the…
The contact owns a 2023 Toyota Rav4. The vehicle was previously taken to the dealer to be repaired under NHTSA Campaign Number: 25V595000 (Electrical System); however, the dealer repeatedly delayed the repair due to parts availability issues. The dealer kept the vehicle for the duration due to the instrument panel failing. Once the parts had arrived and the repairs started, the dealer declined to complete the recall repair because the vehicle had accumulated too many miles. The failure mileage was 126,293.
- Structure › Body
My daughter was driving it on the interstate and I was the passenger. When she got up to 60MPH, the hood of the car began a slight vibration. When she got up to 70MPH, the hood began to flutter. As soon as possible, she exited the interstate so that I could be sure the hood was closed properly. It…
My daughter was driving it on the interstate and I was the passenger. When she got up to 60MPH, the hood of the car began a slight vibration. When she got up to 70MPH, the hood began to flutter. As soon as possible, she exited the interstate so that I could be sure the hood was closed properly. It was, but it was still possible to press down on the hood. Though I've had the car two years, most of my driving is local with speed limits far below 60MP. The few times I've been on open highway, I can't see the hood seated in the driver's seat...I am short. I've found information on the Internet that this is a known issue with Rav4's in a certain year range. I have NOT been able to find out if it is only some Rav4's in those years or all models. I feel this is a safety issue....what is to keep the hood from flying open or OFF at highway speeds? Is the buyer expected to drive under 60MPH for the life of the vehicle? This defect WAS NOT disclosed when I purchased the car in 2024.
- Electrical system · Engine
While in stop and go traffic during heavy rain, vehicle stalled and would not restart. After several attempts, it did restart but ran very rough. A couple days before, a red warning light came on for the steering system, also during a rain event.
- Service brakes
Vehicle produces a plastic-sounding grinding noise from the brake area whenever the vehicle rolls over a rough or uneven road surface while braking. This has occurred since purchase of the vehicle and continues to occur as of current mileage (approximately 45,000 miles). The noise is distinct from…
Vehicle produces a plastic-sounding grinding noise from the brake area whenever the vehicle rolls over a rough or uneven road surface while braking. This has occurred since purchase of the vehicle and continues to occur as of current mileage (approximately 45,000 miles). The noise is distinct from normal brake pad wear squeal -- it sounds like a hard plastic component grinding or rattling, correlated specifically with braking over bumps/uneven pavement rather than constant or speed-dependent. The dealer has not yet inspected this specific complaint. Other owners of the same model year have filed similar NHTSA complaints describing brake grinding/squealing noise beginning well under 10,000 miles, with one referencing a technical service bulletin for brake noise on 2019-2023 model year vehicles of this make/model, suggesting this may be a widespread condition rather than an isolated defect.
- Fuel/propulsion system
Fuel gauge needle drops to empty when approximately one-quarter tank or more of fuel remains. First noticedXXX; the exact day is approximate (first noticed sometime in XXX). Dealer (Toyota of Gastonia, [XXX], phone [XXX]; repair order XXX dated XXX) diagnosed a suspected deformed fuel tank and…
Fuel gauge needle drops to empty when approximately one-quarter tank or more of fuel remains. First noticedXXX; the exact day is approximate (first noticed sometime in XXX). Dealer (Toyota of Gastonia, [XXX], phone [XXX]; repair order XXX dated XXX) diagnosed a suspected deformed fuel tank and faulty fuel level sender causing improper fuel level readings, and quoted $1,788.85 for tank removal, inspection, and tank assembly replacement. This is the same defect family Toyota acknowledged in Technical Service Bulletin T-SB-0109-20 and Customer Support Program 20TE04 (fuel tank shape variation causing the fuel sender gauge to read incorrectly) for 2019-2021 RAV4 Hybrids. The vehicle is a 2023 RAV4 Hybrid exhibiting the same failure. Inaccurate fuel level readings prevent the driver from knowing the actual fuel remaining, creating a risk of unexpected fuel exhaustion and stalling. Dealer has submitted a coverage request to Toyota; no resolution yet. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Lane departure › Assist · Lane departure › Warning · Steering
1. System Failure & Availability: Vehicle's automated driver-assist (Lane Tracing/Keeping Assist) and steering modules failed. The vehicle is intact and available for inspection under a strict spoliation hold at an independent facility. 2. Safety Risk & Injuries: On a curve at ~50 mph, the…
1. System Failure & Availability: Vehicle's automated driver-assist (Lane Tracing/Keeping Assist) and steering modules failed. The vehicle is intact and available for inspection under a strict spoliation hold at an independent facility. 2. Safety Risk & Injuries: On a curve at ~50 mph, the automated steering suffered a violent uncommanded intervention, overrode human control, and jerked the wheel out of the driver's hands, causing a head-on collision with a tree. Injuries required immediate ambulance transport. Diagnoses include a concussion, a severe large left leg hematoma with extreme swelling, open wounds, and deep tissue trauma causing foot numbness. This required a secondary ER return and an active orthopedic referral from a specialized Wound Care Center. 3. Problem Reproduction: The vehicle was rendered a total loss and is non-operational, preventing physical test-driving. The defect is expected to be confirmed forensically via electronic diagnostics. Onboard modules contain recorded Pre-Crash Steering Torque Discrepancies and Vehicle Control History (VCH) metrics showing the automation overrode manual input. 4. Inspections Conducted: The manufacturer's corporate liability division opened an accident investigation. A signed Imaging Authorization form is executed; corporate technicians have contacted the driver to finalize the date to download Event Data Recorder (EDR) logs at the yard. The auto insurer explicitly refused to inspect the vehicle or download data, citing a 4-month policy lapse. 5. Prior Warning Symptoms: No dashboard warning indicators occurred immediately preceding the crash. Intermittently, vehicle logs from April 2025 show an electronic control malfunction alert and master warning directing a dealership visit for safety module failure. Manufacturing data confirms a known defect loop where lane-assist features toggle back on automatically, overriding active driver deactivation.
- Structure › Body · Visibility/wiper
The exterior plastic parts on this 2023 Toyota RAV4 XLE Premium are warping, bubbling, and melting. It began with both side mirror covers (left and right). Later, the black plastic trim panels alongside the rear windows (rear pillar trim) began failing the same way. The damage is on different…
The exterior plastic parts on this 2023 Toyota RAV4 XLE Premium are warping, bubbling, and melting. It began with both side mirror covers (left and right). Later, the black plastic trim panels alongside the rear windows (rear pillar trim) began failing the same way. The damage is on different parts, on different sides of the vehicle, and appeared at different times. All affected parts are still on the vehicle and available for inspection. The manufacturer claims the cause is "solar convergence" or "outside influence" — sunlight reflecting off a window. This does not hold up. Sunlight is not selective. It cannot single out only certain black plastic pieces and melt them while leaving the paint, glass, and every surrounding surface undamaged. If concentrated sunlight were really hitting these areas, the nearby surfaces would be damaged too — and they are not. The only thing the failed parts share is the type of plastic they are made from. That points to poor-quality material that cannot handle normal sun and heat, not to an outside cause. I first reported this to a Toyota dealership while the vehicle was still under warranty. The dealership took photographs and sent them to the manufacturer's regional representatives. The claim was denied based on those photos alone. No one physically inspected the vehicle, and no one ever identified the specific window or surface supposedly responsible. A denial based on an unverified theory, with no inspection, is not a credible finding of the cause. This is a known, recurring problem reported by many RAV4 owners across multiple model years, including in mild climates — the mark of a material defect. There were no warning lights. This is a gradual physical failure that has worsened over months. I have not had a crash, fire, or injury from it. Safety: the side mirror covers are part of the exterior mirrors used for visibility and blind-spot checks; continued degradation could affect mirror function, which is a safety risk.
- Unknown or other
The "failed or malfunctioning" system is the JBL infotainment system software, and it is available for inspection upon request. The safety of others and my own safety was compromised by the system's natural but inconsistent tendency to often default to the Toyota "Experience Drive Connect"…
The "failed or malfunctioning" system is the JBL infotainment system software, and it is available for inspection upon request. The safety of others and my own safety was compromised by the system's natural but inconsistent tendency to often default to the Toyota "Experience Drive Connect" advertisement screen rather than immediately resuming apple CarPlay or android auto. The reason this is a safety concern is because attention is taken away from the road to click the CarPlay/android auto button on screen to resume navigation, causing a risk of diverted attention and potentially collisions. The problem is easily reproduced by the vehicle owner, it has not been brought to the attention of a dealer or service center. The vehicle/component for this specific issue has not been inspected by the manufacturer, police, insurance or others. No other symptoms.
- Other/i am not sure
The rotating mechanism does not allow the seat to lock properly.
- Unknown or other
The backup camera display only works intermittently. About 75% of the time the screen is blank when I put it into reverse
- Tires
The contact owns a 2023 Toyota Rav4 equipped with Firestone Tires, Tire Line: Destination LE2, Tire Size: 225/65/R17, DOT Number: [XXX]. The contact stated that while driving on [XXX], the red light illuminated and there was an abnormal rumbling sound. The contact pulled over at the exit and became…
The contact owns a 2023 Toyota Rav4 equipped with Firestone Tires, Tire Line: Destination LE2, Tire Size: 225/65/R17, DOT Number: [XXX]. The contact stated that while driving on [XXX], the red light illuminated and there was an abnormal rumbling sound. The contact pulled over at the exit and became aware that the outside circumference of the tire was shredded on the driver’s side rear tire. The tread was in good working order. The vehicle was taken to the local dealer, where all four tires were replaced. The manufacturer was contacted and informed the contact about rebates on the tires. The tire and failure mileage was approximately 58,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Forward collision avoidance › Adaptive cruise control · Vehicle speed control
Front forward camera unavailable, World wide shortage of part. No known date of supply.
- Electrical system · Engine · Power train
The vehicle experienced a sudden, severe loss of vehicle control while driving twice. Without any warning lights, dash indicators, or stored error codes, it began violently surging and decelerating uncontrollably around 20 mph with severe bucking. My [XXX] daughter was driving. Fortunately, this…
The vehicle experienced a sudden, severe loss of vehicle control while driving twice. Without any warning lights, dash indicators, or stored error codes, it began violently surging and decelerating uncontrollably around 20 mph with severe bucking. My [XXX] daughter was driving. Fortunately, this occurred on a quiet local residential road at 5 am; had this sudden failure occurred at highway speeds, it would have resulted in a catastrophic rear-end collision. The vehicle was purchased in May 2023, has 42k miles, and was used normally for school commuting. Incident 1 (XXX): Towed to Toyota. Techs could not diagnose it and opened a Tech Case. Per instructions, dealer replaced shifter assembly due to internal short (Part 33560-0R070). However, within 24 hours of return, the exact same dangerous failure reoccurred suddenly without warning in mild traffic. Experiencing an uncontrollable vehicle was terrifying. Fortunately no crash occurred, but it was towed back immediately. When I raised urgent safety concerns and sought a permanent resolution, Toyota stated it takes 60 days for review. During this period, if the dealer requests loaner return, I must return it immediately. They further stated that as soon as the dealer declares the vehicle "ready for pickup," I must retrieve it immediately or be charged daily storage fees. When I asked how the dealer could diagnose and repair the car entirely on their own—without Toyota Corporate engineering instructions while Toyota is supposedly still investigating the root cause—Toyota had no logical answer. When I asked who assumes legal and safety responsibility if another failure or accident occurs after pickup, Toyota Executive Offices explicitly stated "no one" assumes responsibility. No reasonable consumer would drive an unresolved, life-threatening defect under an explicit disclaimer of safety accountability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Latches/locks/linkages › Electronic lock/latch actuator
Description of the Defect:I am reporting a premature and dangerous failure of the electronic door lock actuators on my 2023 Toyota RAV4 Hybrid SE. The issue began with the driver’s door lock intermittently failing to respond to the key fob and the internal master switch. Shortly after, the rear…
Description of the Defect:I am reporting a premature and dangerous failure of the electronic door lock actuators on my 2023 Toyota RAV4 Hybrid SE. The issue began with the driver’s door lock intermittently failing to respond to the key fob and the internal master switch. Shortly after, the rear passenger door developed the exact same failure. Both doors can now only be operated strictly by manual intervention. The vehicle currently has over 36,000 miles, meaning this safety-critical component failed immediately after the expiration of the manufacturer's bumper-to-bumper warranty.Safety Risk:This component defect poses a severe safety hazard. In the event of a severe crash, electrical failure, or fire, passengers (especially children or occupants in the rear seats) face a high risk of entrapment, as the doors cannot be unlocked electronically for a quick evacuation. Furthermore, because the doors fail to lock automatically while driving, the occupants are left vulnerable to carjacking or external intrusion at intersections, and the doors could potentially be forced open by a child pulling the lever while the vehicle is in motion. This is a well-documented systemic issue across Toyota's 5th generation RAV4 platform, and a safety recall is urgently needed
- Visibility
The contact owns a 2023 Toyota Rav4. The contact stated that while her husband was driving approximately 25 MPH, there was an abnormal bang coming from the vehicle, and the rear glass shattered without impact. The vehicle was taken to a local dealer, and the contact was informed that the damage was…
The contact owns a 2023 Toyota Rav4. The contact stated that while her husband was driving approximately 25 MPH, there was an abnormal bang coming from the vehicle, and the rear glass shattered without impact. The vehicle was taken to a local dealer, and the contact was informed that the damage was not covered under warranty. The contact was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was approximately 57,079.
- Engine · Fuel/propulsion system
On August 6 2026, my RAV4 just cut off at the traffic light. The car was completely dead. I was unable to unlock the trunk but the doors did open. The vehicle was towed to the local dealership. The tow truck man hooked up his portable car charger and the car started. On August 8, 2026 the car cut…
On August 6 2026, my RAV4 just cut off at the traffic light. The car was completely dead. I was unable to unlock the trunk but the doors did open. The vehicle was towed to the local dealership. The tow truck man hooked up his portable car charger and the car started. On August 8, 2026 the car cut off after parking in a parking space and would not start so I had to get a jump off. After driving for approximately 50 miles to home, I got a low voltage warning and a statement the battery is charging. The local Toyota dealership did a diagnostic test on August 11, 2026 and stated the battery, starter, and alternator were okay. The same thing happened again on August 12, 2026. The car just cut off after stopping in the parking lot. After getting a jump off, I received a message that the battery is charging. Also, the car shifts speed while driving.
- Unknown or other
Driving South on [XXX] and almost to [XXX] about 60 MPH. The rubber roof drip moldings released and starting flying against my car very hard, this was beyond scary. I had to pull over and try to tuck them in, they are so worn and keep scratching my car from hitting it and could possibly break…
Driving South on [XXX] and almost to [XXX] about 60 MPH. The rubber roof drip moldings released and starting flying against my car very hard, this was beyond scary. I had to pull over and try to tuck them in, they are so worn and keep scratching my car from hitting it and could possibly break window or fly off damaging another vehicle. These rubber moldings have flown all over the place ever since I got vehicle in 2023, I have continually tried to glue them in they won't stay. There is one on each side and their both loose, I keep pushing back in but won't stay. They have scratched my paint and trim so badly. I called and reported to Toyota they didn't care. They told me you shouldn't run vehicle through car wash, that was a very dumb response, everyone uses car washes. I don't have time to hand wash my vehicle weekly, this should be made to go through a car wash. This is my company vehicle and its the most dangerous vehicle I've ever driven, I'm working in it all day long. I would never buy this vehicle because of this issue, I don't feel safe. Everyone at my company that has this vehicle has the same problem. We purchase all our fleet cars from Toyota and are a huge company Nationwide, Old Dominion Freight Line. This is a major hazard and I'm asking you publish a recall immediately, Toyota needs to fix this dangerous issue and should not sell a vehicle like this. Please I'm asking for your help, thanks so much. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Forward collision avoidance › Automatic emergency braking · Service brakes
While making a left turn in my 2026 Toyota RAV4, the vehicle's Automatic Emergency Braking / Pre-Collision System suddenly activated without cause. The system sounded an audible warning beep and forced the vehicle to brake and come to a hard stop mid-turn. There was nothing in front of me that…
While making a left turn in my 2026 Toyota RAV4, the vehicle's Automatic Emergency Braking / Pre-Collision System suddenly activated without cause. The system sounded an audible warning beep and forced the vehicle to brake and come to a hard stop mid-turn. There was nothing in front of me that should have triggered the system. This put my safety and the safety of other drivers at risk. The forced stop occurred suddenly and unexpectedly while turning, which nearly caused an accident, as vehicles behind me had no warning that I would suddenly brake mid-turn. There were no warning lamps or dashboard messages prior to the incident — the false activation occurred suddenly with no prior symptoms. I have dashcam footage of the incident attached below.
- Visibility/wiper
Hello Respected Sir/Madam, I am the owner of a 2023 Toyota RAV4. I discovered a visible hairline crack in the windshield that originated from the lower left corner on the passenger side. The crack measured approximately 6 inches when I first noticed it in the morning and grew to approximately 12…
Hello Respected Sir/Madam, I am the owner of a 2023 Toyota RAV4. I discovered a visible hairline crack in the windshield that originated from the lower left corner on the passenger side. The crack measured approximately 6 inches when I first noticed it in the morning and grew to approximately 12 inches by the afternoon. The windshield was not impacted by a rock, road debris, or any other object, and the vehicle was not involved in an accident. There were no visible chips or signs of external damage at the point where the crack originated. The crack appeared to develop spontaneously and continued to spread on its own. I am submitting this complaint because I am concerned that the windshield may have a manufacturing or installation defect that could affect visibility and vehicle safety. Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Seat belts
I am reporting a serious safety concern involving the rear passenger-side seat belt in my 2023 Toyota RAV4. After normal use, a child who had been properly secured in a child booster seat in the rear passenger-side seating position was unable to be released from the seat belt. The vehicle had not…
I am reporting a serious safety concern involving the rear passenger-side seat belt in my 2023 Toyota RAV4. After normal use, a child who had been properly secured in a child booster seat in the rear passenger-side seating position was unable to be released from the seat belt. The vehicle had not been involved in an accident, collision, or any emergency situation. The child had simply been riding in the vehicle under normal driving conditions. When it was time for the child to exit the vehicle, the rear passenger-side seat belt had become tangled and tightened around the child. The seat belt would not unlock or release despite repeated attempts to unbuckle it and allow the belt to retract or loosen. The restraint effectively trapped the child in the booster seat. Because the child could not be freed using the seat belt release mechanism, the only way to remove the child safely was to cut the seat belt. This occurred solely because the seat belt could not be released after ordinary use, not because of a crash or any other unusual event. A seat belt is intended to protect occupants while also allowing them to exit the vehicle safely after normal operation. In this case, the rear passenger-side seat belt failed to function as intended and created a serious safety hazard by trapping a child and requiring the seat belt to be cut in order to free them. I am requesting that this incident be investigated to determine whether the rear passenger-side seat belt or its locking mechanism has a manufacturing defect or design issue that could pose a risk to other occupants, particularly children using booster seats. I am able to provide additional information, photographs, repair records, or any other documentation requested as part of an investigation.
- Latches/locks/linkages › Electronic lock/latch actuator
Door locks not working front doors had actuators replaced after about a year and a half . They have since went out again.
- Exterior lighting
I am writing to formally express my concern regarding the premature oxidation developing inside the tail lights on my 2023 Toyota RAV4 XLE. The oxidation is present on both the driver and passenger side tail light assemblies. As the oxidation continues to worsen, it reduces the clarity and…
I am writing to formally express my concern regarding the premature oxidation developing inside the tail lights on my 2023 Toyota RAV4 XLE. The oxidation is present on both the driver and passenger side tail light assemblies. As the oxidation continues to worsen, it reduces the clarity and effectiveness of the tail lights. This is not only a cosmetic concern but also a potential safety issue. Diminished light output can make it more difficult for other drivers to clearly see my brake lights, tail lights, and turn signals, particularly during nighttime driving or in adverse weather conditions. This increases the risk of rear-end collisions and compromises the safety of both myself and other motorists. I have taken good care of my vehicle, and I do not believe this level of deterioration is reasonable for a 2023 model. Exterior lighting components should remain clear and functional for many years under normal use. The fact that both tail lights are experiencing the same issue suggests this may be a manufacturing or material defect rather than normal wear and tear. I respectfully request that Toyota investigate this matter and inspect my vehicle under the applicable warranty or goodwill policy. If this is a known issue affecting other 2023 RAV4 vehicles, I ask that Toyota consider replacing the affected tail light assemblies at no cost. Vehicle lighting is a critical safety feature, and I believe it is important to address this issue before visibility is further compromised. I have always appreciated Toyota’s reputation for quality, reliability, and commitment to customer safety, and I hope this concern will be resolved promptly. I look forward to your response and a satisfactory resolution. Thank you for your time and attention to this matter.
- Back over prevention › Rearview system braking · Back over prevention › Sensing system › Camera · Forward collision avoidance › Warnings
Back up camera stopped working screen is black when put into reverse. Approximately 2 weeks after camera stopped working warnings appeared on dash headlight system malfunction pre collision system malfunction rear cross traffic alert malfunction blind spot monitor malfunction LTA malfunction. There is no current recalls on this particular car but others of same make and model have recalls with same issues
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011643Some technicians may report an engine oil leak from the Engine Oil Level Sensor area
- 11010361The table below describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
- 11010360SECOND KEY DELIVERY PROGRAM 23TJ01 Multiple Models and Model Years Second Key Delivery Program Frequently Asked Questions
- 11010359The supply of Smart Keys available for Toyota vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips. Affected vehicles have been delivered with only one Smart Key and a second mechanical key.
- 11010358The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
- 11010357Customers may experience a MIL ON, or an intermittent MIL ON condition, accompanied by DTC P140018, Exhaust Gas Recirculation "A" Control Circuit 2 Circuit Current Below Threshold
- 11010351Some 2022 model year Avalon and Avalon Hybrid, 2022 2024 model year Camry, Camry Hybrid, Corolla, Corolla Hatchback, Corolla Hybrid, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid, 2023 2024 model year Crown, and 2024 model year Grand Highlander vehicles may exhibit a high-pitched noise coming from the front HVAC blower motor while operating the air conditioner or heater. This condition does not affect the operation of the vehicle, however, a heater cover has been developed to help reduce or potentially eliminate the noise.
- 11010346Some 2023 2024 model year Camry, Camry Hybrid, RAV4, and RAV4 Hybrid vehicles and 2024 model year Grand Highlander Hybrid vehicles equipped with an A25A-FKS or an A25A-FXS engine may exhibit an oil leak that originates between the oil pan sub-assembly and the stiffening crankcase assembly.
- 11010341Some 2023-2024, Camry, Camry HV, Crown, RAV4, and RAV4 HV, may exhibit an oil leak from the cylinder head cover, near the union of the timing chain cover and cam housing.
- 11010326Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. Some 2023 model year Corolla, Corolla Cross, Corolla Cross Hybrid, Corolla Hatchback, Corolla Hybrid, Crown, GR Corolla, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles and 2024 model year Grand Highlander and Grand Highlander Hybrid vehicles with DCM firmware versions earlier than LG-N210jj3333-09, LG-N210nn1212-09, LG-N310kk4646-0I, LG-N310ll4A4A-0I, LG-N310mm8A8A-0I, LG-N310nnBLBM-0I, or LG-N310oo1B1B-0I may exhibit a condition in which remote services are inoperative. Some 2023 model year Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, and Highlander Hybrid vehicles, 2023 2024 model year Corolla Hybrid, GR Corolla, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles, 2024 model year Grand Highlander, Grand Highlander Hybrid, and Land Cruiser vehicles; 2023 2025 Corolla Hatchback and Crown vehicles, and 2025 Crown Signia vehicles with DCM firmware versions earlier than LG-N210qq####-## or LG-N310qq####-## may exhibit a condition in which Apple Music or Amazon Music streaming and/or remote services are inoperative. A DCM firmware update is now available.
- 11010105The table below describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
- 11010104SECOND KEY DELIVERY PROGRAM Frequently Asked Questions
- 11010103The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
- 11010071Customers may experience a MIL ON, or an intermittent MIL ON condition, accompanied by DTC P140018, Exhaust Gas Recirculation "A" Control Circuit 2 Circuit Current Below Threshold
- 11010068The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
- 11010067The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
- 11010061P010012 or P010014 DTC sets after driving in the rain. DTC P010012/14 is currently under investigation.
- 11010059Some customers have expressed concern that the wireless functions of their Key Fob stop working. Key Fob LEDs will not turn ON, but engine starts with key held up against start button. Key battery voltage is confirmed OK and no DTC/RoB is found. This condition may occur if customer places Key Fob near wireless charger while phone is charging. When the key battery is removed and reinstalled, the Key Fob begins to operate normally.
- 11007455Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11007454OBSOLETE NOTICE July 18, 2024: This bulletin is now obsolete. Please see T-SB-0062-24.
- 11007453Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. Some 2023 model year Corolla, Corolla Cross, Corolla Cross Hybrid, Corolla Hatchback, Corolla Hybrid, Crown, GR Corolla, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles and 2024 model year Grand Highlander, and Grand Highlander Hybrid vehicles with previous versions of DCM firmware (see Table 1 below) may exhibit a condition in which remote services are inoperative. A DCM firmware update is now available to address this condition.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006161Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11006160OBSOLETE NOTICE July 18, 2024: This bulletin is now obsolete. Please see T-SB-0062-24.
- 11006159Some 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more. Some 2023 model year Corolla, Corolla Cross, Corolla Cross Hybrid, Corolla Hatchback, Corolla Hybrid, Crown, GR Corolla, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles and 2024 model year Grand Highlander, and Grand Highlander Hybrid vehicles with previous versions of DCM firmware (see Table 1 below) may exhibit a condition in which remote services are inoperative. A DCM firmware update is now available to address this condition.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005181Second Key Delivery Program Frequently Asked Questions
- 11005180The table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11005122Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
- 11005119This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025 model year Toyota vehicles.
- 11005107Technical instructions for special service campaign 24tc03 data communicaton module (dcm) update certain 2023 corolla, corolla cross, corolla hatchback, corolla hv, gr corolla, crown, highlander, highlander hv, prius, RAV4, RAV4 prime, RAV4 hv, venza hv
- 11005103The Data Communication Module (DCM), which supports Toyota Connected Services in your vehicle, may not have activated properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the SOS emergency calling feature.
- 11005102The Data Communication Module (DCM), which supports Toyota Connected Services in your vehicle, may not have activated properly during vehicle delivery. This results in all connected services becoming inoperative, including Safety Connect features such as the SOS emergency calling feature.
- 11005098Second Key Delivery Program Frequently Asked Questions
Every Toyota RAV4 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.