2002 Nissan Quest
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Nissan › Quest › 2002
These records cover every 2002 Nissan Quest. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Owner complaints
29 complaints1 involved a crash1 involved a fire6 injuries
What owners report most
Latest complaints
- Air bags · Steering · Suspension
On mayaugust 6TH 2021on may 6TH 2021 I purchased a 2002 nissan quest van fron pick-n-pull auto locate at 2015 east summer street in hammond in 46320 I never informed about the problems that this van had. 1.Engine dropped down from the bottom. By this time lost control of steering pulling to the right side. Unsafe to drive!
- Engine
TL* the contact owns a 2002 nissan quest. The contact stated that while driving at an unknown speed, the vehicle temperature rose. The vehicle was stopped and coolant was added to the engine and the contact proceeded to drive the vehicle home. The vehicle was taken to an independent mechanic the…
TL* the contact owns a 2002 nissan quest. The contact stated that while driving at an unknown speed, the vehicle temperature rose. The vehicle was stopped and coolant was added to the engine and the contact proceeded to drive the vehicle home. The vehicle was taken to an independent mechanic the following day and was informed that the head gasket would need to be replaced. The gasket had been replaced once before at 40,000 miles. The vehicle had not been repaired. The failure and current mileage was 104,000.
- Visibility
Description: the inside rear view mirror in my 2002 nissan quest IS an electro chromic self-dimming mirror that has no manual backup. The mirror contains a fluid which has recently accumulated on the bottom 3/4 of the mirror surface causing the self-dimming mirror to fail to provide dimming against…
Description: the inside rear view mirror in my 2002 nissan quest IS an electro chromic self-dimming mirror that has no manual backup. The mirror contains a fluid which has recently accumulated on the bottom 3/4 of the mirror surface causing the self-dimming mirror to fail to provide dimming against rear approaching headlights on the top 1/4TH. Additionally, the bottom 3/4ths IS so dark it IS almost impossible to see vehicles approaching unless their lights are on. A person standing behind the vehicle could not be seen at dusk. There are many documented cases of these mirrors failing in various makes and models as a result usually from the internal fluid leaking. This mirror was made by magna donnelly. Replacement mirrors are approximately $350 from the dealership. *Tr
- Latches/locks/linkages · Structure › Body › Door
Rear door handles on 2002 nissan quest break off, leaving no way to open the door to the passengers from the outside of the vehicle. *Tr
- Tires
Widetrack sr bl tire p22565/16 nissan quest minivan. Right rear tire blowout march 09, then, left rear tire blowout april 20, 09. Tires purchased feb.2005 at ted weins las vegas. *Tr
- Exterior lighting
Tl*the contact owns a 2002 nissan quest. the contact noticed that the exterior headlights would sporadically fail, which reduces visibility. he took the vehicle to the dealer on three occasions and they replaced the headlight connector, the headlight socket twice, and the bulb in the headlamp.…
Tl*the contact owns a 2002 nissan quest. the contact noticed that the exterior headlights would sporadically fail, which reduces visibility. he took the vehicle to the dealer on three occasions and they replaced the headlight connector, the headlight socket twice, and the bulb in the headlamp. as of august 7, 2008, none of the repairs have successfully remedied the failure. the contact called the manufacturer, but was not provided with any assistance because his vehicle exceeded its warranty. the failure mileage was 24,794 and current mileage was 120,000.
- Latches/locks/linkages › Doors › Latch
The door handles on the nissan quest came off in my hands while I was trying to open the sliding doors. the consequence was that neither of the sliding doors will open and the inside handles were not working either. Nothing was done to fix them, even though I have the best extended warranty nissan offered, door handles were not covered. They claimed that I ripped them off with undue force.*ak
- Child seat
Dt*: the contact stated the handle failed to lock in place. this could potentially cause the seat to spin upside down dumping the baby out of the seat. the child safety seat manufacturer was graco; model number: 7479ctc. the manufacturer date was july-02.*ak
- Suspension › Rear › Axle › Spindle
Dt*: the contact stated while receiving a maintenance inspection by an authorized dealer, it was determined the rubber boot on the axle spindle had deteriorated. the dealer replaced the rubber boots on the axle spindle and attributed the deterioration to the heat and humidity.
- Visibility › Rearview mirrors/devices
The rearview mirror on the vehicle, donnelly glare free compass mirror, has become unusable. at first I thought it was because of the heat and sun in guam but after reviewing the web site, I found out that there IS a technical service bulletin on this mirror. *Jb
- Electrical system › Wiring
There have been several occurrences when I went to start my vehicle and the radio would not come on and the clock on the radio would not display the time. at first I thought that it was a blown fuse. I replaced the fuse but this event kept occurring over and over again. one day it was raining…
There have been several occurrences when I went to start my vehicle and the radio would not come on and the clock on the radio would not display the time. at first I thought that it was a blown fuse. I replaced the fuse but this event kept occurring over and over again. one day it was raining and the radio would not come on nor would the time be displayed on the screen and then I found out my wipers would not work either. so whenever this occurred again, I would check the wipers and find out that when the radio was not working, neither would the wipers. I would have to stop the vehicle, start and stop the engine repeatedly until the radio would come on. once that happened, my wipers would begin working too. this IS still an ongoing problem. my wife had the vehicle at the dealership for maintenance and when she left, the radio was not working so she pulled back into the dealership and stopped the vehicle, talked to the service agent. he went out and started the vehicle and the radio was working. there IS definitely an electrical short somewhere in this vehicle. *jb
- Structure › Body › Door › Hinge and attachments
The chrome on both front door handles are chipping away. When the doors are opened the chrome IS cutting the occupants hands. Dealership IS not returning consumer's calls. *Ak the chrome has chipped away on the driver's side door, causing cuts to driver's left hand. the chrome on the…
The chrome on both front door handles are chipping away. When the doors are opened the chrome IS cutting the occupants hands. Dealership IS not returning consumer's calls. *Ak the chrome has chipped away on the driver's side door, causing cuts to driver's left hand. the chrome on the passenger's side door handle IS cracking along the upper side and IS bubbling on the exterior side. the service manager agreed that the passenger's side looked as though it was bubbling and would chip away and to install new door handles would cost approximately$250.00. manufacturer not willing to help at this time. *tt *nm
- Electrical system
The vehicle's remote door entry system, automatic windows, seat heaters and compass mirror failed. *nm the repair entailed installing a new controller which required new remote entry keys. originally the consumer was issued two remote keys after repair an the keys where replaced. the consumer only received one and was requested to pay for the second one. *tc
- Electrical system › Wiring
I owned a 2002 nissan quest with approx. 40,000 miles. on january 13, 2005, I returned to my home at 2:00am. at approximately 2:15am I heard 2 loud pops come from outside my home. when I looked outside my van was completely engulfed in flames and was completely destroyed from the fire damage.…
I owned a 2002 nissan quest with approx. 40,000 miles. on january 13, 2005, I returned to my home at 2:00am. at approximately 2:15am I heard 2 loud pops come from outside my home. when I looked outside my van was completely engulfed in flames and was completely destroyed from the fire damage. previous service history included: check of drivers side power window for out of track problems and problems with electrical (console lights and tail lights) acting improperly which the dealership said they could not re-duplicate. worked with autumn at nissan north america, very rude and unhelpful. nissan stated that I hit a large object and damaged the fuel tank however, the vehicle had never been invloved in any other incidents or accidents.*ak
- Tires
Purchased new 2002 nissan quest on 12/201.current millage IS 26,000. All 4 tires have had tire separation. We replaced the first one on 7/03 with only 17,800 miles on it, the second one on 12/03, the third one on 7/12/04, and the forth on 8/22/04. After contacting the manufacturer (continental…
Purchased new 2002 nissan quest on 12/201.current millage IS 26,000. All 4 tires have had tire separation. We replaced the first one on 7/03 with only 17,800 miles on it, the second one on 12/03, the third one on 7/12/04, and the forth on 8/22/04. After contacting the manufacturer (continental tires) they have made me pay for all 4 replacement tires. I have told them that I belive that those tires must have been defective. They said that they would prorate the tires, but why should I have to pay for their defective tires? If those tires wouold have been good they should have lasted at least 40-50 thousand miles. I have also had to pay to re-align the van. This IS a second vehicle that, as you can see by the millage, IS not used alot. All tires were replaced at tire kingdom in apopka, so I don't have the tire numbers you might need. They said they had to return them to continental for the warranty. The consequences could have been fatal on all four occasions. Twice we were driving long distance and could have had a serious accident on the interstate. Tire size IS: p215/65r16 the replacement tires are the same as the ones before, but I don't want them! I don't trust them! What I would like IS a new set of tires from a different manufacturer or at least repayment of the prorated money I had to invest plus the alignment which amounts to $224.19. *ak
- Electrical system
Car refuses to start. acts like battery problem but system checked out by dealer and nothing found . *jb
- Tires › Tread/belt
While driving 70 mph on three occasions rear/front and rear passenger tires steel belt separated. Consumer managed to pull over to change tire. Dealership was notified, but did not resolve the problem. Continental, p215/65r16. *Ak
- Equipment › Mechanical › Accessory scissor/screw/bottle jack/lift · Structure › Body
While trying to jack up the vehicle the jack collapsed under the vehicle. the running board on driver's side was damaged along with the front skirt. also, driver's side front rotor struck the ground very hard and may be damaged as well. *ak
- Engine and engine cooling
There IS a foul smell that comes from my air condition vents in my vehicle; nissan north america refuses to admit to the problem.
- Engine and engine cooling › Engine · Suspension › Front
We purchased a 2002 nissan quest van in february, 2003 from asheboro, nc nissan. the day that we purchased the van, we experienced an oil leak. this problem was repaired by dealership, and we have had no other problems. in march, 2003, we started experiencing problems with a vibration in the…
We purchased a 2002 nissan quest van in february, 2003 from asheboro, nc nissan. the day that we purchased the van, we experienced an oil leak. this problem was repaired by dealership, and we have had no other problems. in march, 2003, we started experiencing problems with a vibration in the steering, console, seats and floor. asheboro nissan replaced one continental tire in april then 2 more were replaced in october (same tire make replaced). since all of this, the asheboro nissan dealership has backed out of our problem, and I am now dealing with kenneth carter at nissan america in la. we have now had a total of 7 continental tires on our van, and the problem still persists. my wife was told by jeff at asheboro nissan months ago that it may be a problem with the axle. I am not sure if this was ever checked out. I was told to file this complaint by the nc atty. Generals office. *la
- Tires › Tread/belt
I recently experienced complete and partial tire wall separation on 3 of 4 continental touring contact a/s p215/65r-16 tires during one 1200 mile trip. The tire wall separation occurred on my 2002 nissan quest which had only 9500 miles on the vehicle. The three tire wall separations occurred…
I recently experienced complete and partial tire wall separation on 3 of 4 continental touring contact a/s p215/65r-16 tires during one 1200 mile trip. The tire wall separation occurred on my 2002 nissan quest which had only 9500 miles on the vehicle. The three tire wall separations occurred suddenly while driving at highway speed resulting in two near-serious accidents and collisions. Upon inspection by a nissan service center and local tire distributor, two tires were found to have very obvious and total tire wall separation and one tire was found to have partial separation. There was no indication of any tire punctures or obvious damage that may have caused the tire wall separations. Despite the vehicle being under factory warranty, the dealership was unwilling to assume any responsibility associated with continental tire failure. Upon contacting the continental customer service hotline, continental tire was unwilling to offer any form of reimbursement for the defective tires that left me stranded in two states because the replacement tires were replaced with non-continental tires and replaced at an unauthorized continental dealer. The only compromise that they were willing to make was to replace the defective tires with another continental brand tire if an authorized continental tire dealer verified the tire wall separation. Due to the obvious defectiveness of this brand of continental tires, I was unwilling to jeopardize my family's safety by placing another continental brand tire on my vehicle. *ph
- Equipment › Appliance › Air conditioner
Loud clunk during cold start and again when a/c IS turned on. Started at 11,000 miles, and seems to be getting worse. If van sits for several days it will stall and does not want to start. Nissan calls this a design feature and says it can't be fixed.*ak
- Air bags
The left rear tire experienced a blowout and splitted at the sidewall , which caused an accident, and the air bags failed to deploy. *jb continental touring contact as. dot # unknown. *tt
- Tires › Tread/belt
The left rear tire experienced tread separation. *jb
- Vehicle speed control › Accelerator pedal
While driving the accelerator pedal had gotten stuck and the vehicle revved up to a speed of 110 mph. ts the vehicle was hard to stop while driving at 10 mph(had to throw in park), and after the incident, the consumer was unable to start the vehicle. scc
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11004962VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001201WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001194REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 11001191WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10243708DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10239062SILICONE-BASED LUBRICANT OR GREASE CAN DAMAGE ELECTRICAL COMPONENTS SERVICE INFORMATION Do not apply Silicone-based lubricants or grease to, or around, any interior electrical components. To avoid the risk of death or severe personal injury, do not directly spray Silicone-based lubricant or grease, or inadvertently overspray Silicone-based lubricant or grease onto any interior electrical components. These types of lubricants can be detrimental to the proper operation of electrical components.
- 1023906012 VOLT BATTERY TESTING FOR IN-SERVICE VEHICLES SERVICE INFORMATION The following Service Information lists NNA procedural recommendations for establishing good connections while performing 12V battery testing. These recommendations are expected to promote uniformity during the connection process, therefore reducing the number of incorrect Test with DCA and Replace results. HINT: If 12 volt batteries are allowed to discharge for a prolonged period of time, battery life may be drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction. IMPORTANT: CPX-900 is now an accepted testing tool to use along with or in place of the DSS-5000 CPX-900 operating instructions are found at: https://nissancpx900.midtronics.com/ DSS-5000 operating instructions are found at: https://nissandss5000.midtronics.com/ DCA-8000 is now a required testing tool to be used for all warranty replacement decisions. The DCA-8000 is also a more efficient charger than previously available, and will charge any available 12 volt lead acid battery safely and accurately as long as all precautions and inputs are made correctly. The DCA-8000 operating instructions are found at: https://nissandca8000.midtronics.com/
- 10235710INTELLIGENT KEY REPLACEMENT OR SWAPPING BETWEEN VEHICLES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin.
- 10235707VEHICLE KEY NOT DETECTED / AUTHENTICATED, ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232658REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232657WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232656WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10232652DIAGNOSIS OF VEHICLE PULL (DRIFT) AND/OR STEERING WHEEL OFF-CENTER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10206391STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10192801SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement "Certification Label" or "VIN Plate / Label" may be needed. These items may be available from Nissan by request if certain criteria are met. This bulletin lists the criteria and provides an application form for such replacements. See this bulletin for further detail.
- 10192677SERVICE INFORMATION Windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * Most any foreign material on the surface of the Windshield can be cleaned off by using #0000 super fine steel wool. >The #0000 grade super fine steel wool can be found in most hardware stores. Please see this bulletin for further details.
- 10192513SERVICE INFORMATION Changes or modifications to the front seat assembly trim materials may affect the proper operation of the Front Seat-Mounted Side-Impact Supplemental Air Bags and Passenger Occupant Classification Sensor and could result in serious personal injury or death. Nissan STRONGLY RECOMMENDS AGAINST making any change to seat trim materials from the factory equipped condition. This specifically applies to replacing the seat trim with non-factory materials; adding leather/cloth seat covers, seat pads, or seat storage pouches, etc. around or over the seat back and the passenger seat cushion. See this bulletin for further detail.
- 10192305SERVICE INFORMATION Information necessary to service the Supplemental Restraint System (SRS) safely is included in the "RESTRAINTS" section of the Electronic Service Manual (ESM) for each vehicle. IMPORTANT: Turn the ignition switch OFF, disconnect both battery terminals, and wait at least 3 minutes before performing any service on the SRS. See this bulletin for further detail.
- 10192233Nissan Original Equipment or Genuine Accessory Alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve Nissan design and performance standards. These Original Equipment or Genuine Accessory wheels are subjected to testing to ensure they meet Nissan's standards. Nissan Original Equipment Alloy or Genuine Accessory wheels subjected to aftermarket chroming may no longer continue to meet these standards and may be seriously damaged. Therefore, Nissan most strongly discourages, and recommends that these wheels NEVER be subjected to, aftermarket chroming. See this bulletinfor further detail.
- 10192217If YOU CONFIRM: A vehicle needs to have the brake rotors resurfaced (front or rear). ACTION: Use the ProCut PFM Series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - The ProCut PFM Series brake lathe has been chosen as the approved tool for rotor resurfacing. - The ProCut PFM Series brake lathe can be ordered from TECH-MATE at 1-800-662-2001. - ProCut technical support or service can be obtained by calling 1-800-543-6618. NOTE: Brake rotors may need to be resurfaced during routine brake repair or for brake "judder" incidents. - Brake judder: A brake pedal pulsation and/or steering wheel shimmy when braking that occurs when there is too much thickness variation of the brake rotors (see NTB00-033). See this bulletin for further detail.
- 10192216SERVICE INFORMATION - This bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - Most brake incidents fall into the following categories: a. Brake Noise: A squeak, squeal, clunk, or groan that occurs when the brakes are applied or released. b. Brake Judder: A vibration that can be felt in the vehicle, steering wheel or brake pedal when the brakes are applied. c. Pedal Feel: The effort needed to operate the brakes is too high or too low. SERVICE PROCEDURE 1. Verify the condition by road testing the vehicle with the customer. 2. Determine the specific brake incident based on the description in the Service Information above. 3. Follow the appropriate repair procedure(s), listed on the following pages, for your specific incident. See this bulletin for further details.
- 10192192As part of an enhanced emissions test for Inspection & Maintenance (I/M), some States may require the System Readiness Test (SRT) status be checked. - The SRT is used to indicate whether the engine control module (ECM) has completed self diagnosis of major emissions systems and components. - In these instances the State may require completion of the SRT before permitting the emissions inspection to proceed. Refer to this Bulletin for further details.
- 10192145SERVICE INFORMATION This bulletin provides information to identify: - A leaking strut or a shock absorber that qualifies for replacement under warranty. - A strut or shock absorber that has slight oil seepage, a condition which is considered normal, does not affect strut/shock absorber operation or performance, and does not require replacement. - A strut or shock absorber that should be replaced due to rod resistance/noise issues. See this bulletin for further detail.
- 10188377STRUT AND SHOCK ABSORBER REPLACEMENT GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
- 10051767Nissan: lock/unlock request button on outside handle does not respond.
- 10032506Nissan: vent control valve replacement. When replacing the evap canister vent control valve for reason: use the one listed on page 2; for vent control valve replacement procedure, refer to the appropriate section of the electronic service manuals (esm; when installing the new valve, do not add any lube to its o ring; for frontier (D40 series) only, install the protector listed in parts information. Includes 2005-09 frontier. Updated 12/8/10.
- 10032306Nissan: exterior lamp fogging. Occasionally water IS noticed in the exterior lamps. This IS generally not due to a defect. All current exterior lamp assemblies are vented to the atmosphere (not sealed). This IS necessary to allow for expansion and contraction of air from temperature variations (warmer or colder) without damage to the lamp. Moisture in the air sometimes travels into and out of the lamp assembly through these vents. Certain environmental conditions may cause moisture to condense. The fogging/cloudiness should disappear over time when the lamp IS in a dry environment. No models listed. Updated 5/7/10. Updated 12/9/13.
- 10031305Nissan: tire pressure monitoring system (TPMS) warning light on/flashing. No models or model years listed. Updated on 08-11-2011.
- 10030165Nissan: the 12 volt battery IS an important part of the vehicle electrical system and IS required to stay connected when the engine IS running. To prevent damage to vehicle electronic components follow the instructions/cautions. No model years listed.
- 10025522Nissan: srs precautions during service;improper maintenance, including incorrect removal and installation of the srs, can lead to a serious injury or death caused by unintentional activation of the srs on all nissan models with the srs systems. Updated 2/21/14.
- 10021508Exterior lamp fogging.
- 10019300Malfunction indicator lamp on with diagnostic trouble code u1000 or u1010 stored in engine control unit.
- 10017473Front seat belt latch plate retaining button missing.
- 10012843Auto-dimming electrochromic (ec) mirror diagnosis.
- 10004603Nissan integrated homelink transmitter system used to activate most electronic garage doors and securty gates. Various models including the 2004 pathfinder armada.
- 10003515Front seat belt latch plate retaining button missing.
- 10001487The 2ND or 3RD side window pops open or will not latch under when a door IS closed; when the vehicle IS driven over rough roads.
- 10001337Passenger's front air bag cover appearance.
- 10001327Family entertainment system video monitor inoperative.
- 630795Subject regarding rear a/c outlets blow warm air.
Every Nissan Quest model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.