2011 Toyota Avalon
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Toyota › Avalon › 2011
These records cover every 2011 Toyota Avalon. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
1 recall names the 2011 Toyota Avalon. Newest first.
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011-2012 Toyota Avalon vehicles manufactured February 9, 2010, to October 22, 2012. In the affected vehicles, the sub-woofer speaker located in the trunk may experience an intermittent electrical short which may cause damage to the integrated circuit (IC) in the audio…
Risk and remedy
Risk
A constant electrical current flow may cause the sub-woofer to overheat, increasing the risk of fire.
Remedy
Toyota will notify owners, and dealers will replace the audio system amplifier and install a protective cover around the sub-woofer, free of charge. The recall began on July 1,2015. Owners may contact Toyota customer service at 1-888-270-9371.
Owner complaints
106 complaints14 involved a crash6 injuries
What owners report most
Latest complaints
- Seat belts
The contact owns a 2011 Toyota Avalon. The contact stated that while the vehicle was parked, the front passenger's side seat belt failed to function as intended. The contact stated that the front passenger's side seat belt latch failed to unlock. The contact stated that his wife was stuck in the…
The contact owns a 2011 Toyota Avalon. The contact stated that while the vehicle was parked, the front passenger's side seat belt failed to function as intended. The contact stated that the front passenger's side seat belt latch failed to unlock. The contact stated that his wife was stuck in the seat for five minutes doe to the failure. The contact attempted several times before the seat belt unlatched. Additionally, the contact stated that the seat belt became inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was scheduled to be repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 121,578.
- Unknown or other
the rear trunk lid arms broken lid feel on top of me
- Unknown or other
The rear sun screen will get stuck in the up position . At night there is almost no visibility out of the back window. This is a very dangerous safety problem. Apparently Toyota has had a problem with this feature with no effort made to correct it.
- Engine
The engine has quit while in traffic several times and the check engine light and the skid control lights are the only lights lit on the dashboard. Once the car comes to rest and one waits 3 to 5 minutes, the car will restart. We have taken the car to the dealer twice, ( each time the had it for…
The engine has quit while in traffic several times and the check engine light and the skid control lights are the only lights lit on the dashboard. Once the car comes to rest and one waits 3 to 5 minutes, the car will restart. We have taken the car to the dealer twice, ( each time the had it for nearly a week) and they could not find the problem. This is a very serious problem because the engine stops without notice causing loss of power steering and total loss of control. The lights for check engine and skid control are sometimes on when this happens, but not always; and the fact that these lights are lit does not predict this event happening.I think there might be a sensor in the engine that is faulty.
- Visibility/wiper
Failure of the Sun shade in the rear causes a problem with visability. Stays stuck in up or down position. Creates a loud distracting grinding noise when in operation and highly reduces visibility through the rear window. Particularly when it is stuck in the half way position.
- Unknown or other
Telescoping steering column lock loosens while driving causing steering wheel and brakes to shake. Advised my local toyota dealer and they said it was not covered under warranty but I could pay them to repair the issue with a upgraded repair that toyota has identified. A notice was never sent out…
Telescoping steering column lock loosens while driving causing steering wheel and brakes to shake. Advised my local toyota dealer and they said it was not covered under warranty but I could pay them to repair the issue with a upgraded repair that toyota has identified. A notice was never sent out to toyota owners. This should be a recall notice. safety issue while driving. Service bulletin (#00206, nhtsa # 10019669) they now inform me of a known issue with the telescopic lever detent clip and a technical service bulletin tsb-0147-13 and also that toyota had a warranty enhancement program - zty to address it which expired in september of 2019. I don't understand how this IS not a safety recall that toyota should continue to stand behind.
- Steering
TL* the contact owns a 2011 toyota avalon. The contact stated while making a right or left turn, the steering column was loose. The contact stated no warning light was illuminated. The contact stated he was able to readjusted the steering column however, experienced the failure within a few days.…
TL* the contact owns a 2011 toyota avalon. The contact stated while making a right or left turn, the steering column was loose. The contact stated no warning light was illuminated. The contact stated he was able to readjusted the steering column however, experienced the failure within a few days. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 111,800.
- Latches/locks/linkages
2011 toyota avalon. Consumer writes in regards to defective key fob and door locks. *Ld the consumer stated the door locks failed intermittently. The key fob at times would only unlock the driver's door. All other doors had to be unlocked manually. More recently, the key fob does not work at all as well as the lock switches. The dealer advised the vehicle needed a new ecm. *Js
- Electrical system
Headlights flickering constantly and at times one or both will go completely off. Will have to manually turn off and then turn on again. Both will shine steady for about 2 minutes and then began to flicker again. This happens when parked or when in motion. This only applies to when the lights are on low beam. (This has been happening for a few months).
- Seats · Steering
I was using the lever to push the seat away from the steering wheel when one side stopped moving, causing the other side to derail. I took the car to jim hudson toyota immediately, and the technician was able to get seat back on track. however, he wasn't able to get the side moving, and stated…
I was using the lever to push the seat away from the steering wheel when one side stopped moving, causing the other side to derail. I took the car to jim hudson toyota immediately, and the technician was able to get seat back on track. however, he wasn't able to get the side moving, and stated the entire seat rail would have to be replaced. furthermore, I was told I have a leak in the rod and pinion system because the inner seal needs to be replaced. although, I service my vehicle regularly with fred anderson toyota, and nothing has ever been said about this.
- Visibility/wiper
The rear sunshade does not work and obstructs your view of the rear road. If you google it I'm not the only one with this complaint.
- Steering
While driving, the steering column telescopic lever comes loose and the column depresses. It has happened several times while pulling up on the bottom of the steering wheel, during sharp turns for example, and the lever unlocks. Then as soon as you press on the steering wheel, perhaps some time…
While driving, the steering column telescopic lever comes loose and the column depresses. It has happened several times while pulling up on the bottom of the steering wheel, during sharp turns for example, and the lever unlocks. Then as soon as you press on the steering wheel, perhaps some time later, the steering wheel goes completely into the dash. It IS almost as if the steering wheel IS falling away from me, and I have partially gone through two (thankfully empty) intersections because I lost control of the car because the steering column collapsed unexpectedly.
- Visibility/wiper
I raised my rear sunshade and couldn't lower it. It was during the day running errands and very difficult to see out the back window. I chose not to drive my car late evenings and night because of safety and visibility .i need my car 24/7, I paid for the shade to be lowered but it's inoperable. This summer I know I will need the sunshade.
- Steering
Power steering fluid was seeping and then became a full leak that resulted in loss of all power steering fluid. Vehicle was examined, and toyota quoted a $1800 rack and pinion replacement. Mileage of failure IS approximately 126K miles.
- Structure › Body
My paint IS peeling off my car already had one area fixed on it & now more IS peeling on the roof. This IS ridiculous I'm still paying on this car & this looks hideous 🤬 toyota needs to do some recalls sooner then later.
- Steering
The tilt/telescopic lever on the left side of the steering column stays in place via some type of friction tension. it regularly disengages by itself and allows the steering column/steering wheel to fall down or suddenly move inward. this can occur when the vehicle IS in motion at both highway…
The tilt/telescopic lever on the left side of the steering column stays in place via some type of friction tension. it regularly disengages by itself and allows the steering column/steering wheel to fall down or suddenly move inward. this can occur when the vehicle IS in motion at both highway and slow speeds. it IS dangerous as it can make it difficult to hang onto the steering wheel. a simple google search of this issue shows literally hundreds of complaints about this problem. it has happened to me perhaps more than 50 times since I've owned the vehicle.
- Visibility/wiper
Flim over rear window, inside the glass , around the heat elements.i can not clean the film off.i can not see through the rear glass, this IS a safety hazard.
- Vehicle speed control
TL* the contact owns a 2011 toyota avalon. When the contact pulled into the driveway, she depressed the brake pedal and the vehicle unintendedly accelerated. The vehicle crashed into a generator and spun in the garage. The air bags did not deploy. The contact did not sustain any injuries and no…
TL* the contact owns a 2011 toyota avalon. When the contact pulled into the driveway, she depressed the brake pedal and the vehicle unintendedly accelerated. The vehicle crashed into a generator and spun in the garage. The air bags did not deploy. The contact did not sustain any injuries and no medical attention was needed. Toyota towed the vehicle to jeff hendricks toyota: 228 s college rd, wilmington, nc 28403 (910) 791-2424, where the vehicle was diagnosed by an investigator who traveled from virginia. The test was not completed and the results were not available as of yet. the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 42,000.
- Visibility/wiper
Rear window sunshade makes a loud grinding noise in the down position. It must remain in the up position at all times. Visibility IS zero at night. it started a couple weeks ago. The loud noise IS while in reverse and continues unless you manually place the shade in the up position. this continues regardless of in motion or stationary, turning, street or highway
- Steering
Telescopic steering wheel lever will randomly drop, causing the steering wheel to collapse. happens while the car IS in motion
- Service brakes
I have had to replace my front brake rotors 4 times on my 2011 avalon.. I currently have 173,800 miles with 75-80% of this mileage on the open highway. Several mechanics have indicated that this premature wear on the front rotors IS highly unusual. My attempts to contact toyota about this…
I have had to replace my front brake rotors 4 times on my 2011 avalon.. I currently have 173,800 miles with 75-80% of this mileage on the open highway. Several mechanics have indicated that this premature wear on the front rotors IS highly unusual. My attempts to contact toyota about this premature rotor wear issue have either no response or a form letter stating they have no issues with their brakes. my vehicle IS serviced regularly and to me this IS a very serious and potentially dangerous issue. Perhaps you can get the attention of toyota to look into this matter.
- Visibility/wiper
The rear sunshade IS stuck in the upright position without being activated and does not go down when the car in put in reverse. this IS a very dangerous and potentially fatal situation at night when visibility IS poor. There are a plethora of complaints about the sunshade on the internet. when I…
The rear sunshade IS stuck in the upright position without being activated and does not go down when the car in put in reverse. this IS a very dangerous and potentially fatal situation at night when visibility IS poor. There are a plethora of complaints about the sunshade on the internet. when I asked the dealership how much it would cost to repair, they only replace the device for $1000, and the defective sunshade even after replacement could repeat the hazardous situation. toyota should replace the defective, hazardous part at no cost. it IS a threat to safety for all passengers. the defect occurred randomly without provocation upon startup with the car parked. a grinding noise was heard, then the shade went up - unresponsive to the activating/deactivation control button. I had to drive in the slow lane due to poor visibility.
- Steering
Went for my routine service and was told I have a rack&pinion leak, no leaking observed under carport but was shown the leak once car was placed on rack to be viewed. Asked if car was safe to drive to atlanta, mechanic and service manager encouraged me to go ahead and drive it, they stated it will…
Went for my routine service and was told I have a rack&pinion leak, no leaking observed under carport but was shown the leak once car was placed on rack to be viewed. Asked if car was safe to drive to atlanta, mechanic and service manager encouraged me to go ahead and drive it, they stated it will need a new rack & pinion, stating it will cost approx.. $800.00 pulse $89.00 for front end aligment. They said this IS normal for avalons to have this problem. This car was purchased from a toyota dearlership with 38,000 on speedometer and at the time of service I only had put approx. 21,000 miles. I read up on rack and pinion leaks and it stated it could be dangerous if the fluid started to spur out without a warning and can cause you to lose control of the vehicle. I purchased I thought an extended warranty for $2600 and to be told that the warranty expired in may 2018, 3YRS or 30 thousand miles and car was served in aug.2018. I filed bankruptcy in 2016 and don't have extra money to fix my car so I called the fedelity warranty company and they told me I should as my dealership for a possible refund. Now the vehicle drive very bad and I feel like they should at compensate me and fix the vehicle at a reduced charge since I paid them $2600. I feel like my life has been put in danger because I can't afford to make a car note and pay a large fee to fix the car. Also I asked for new tires, but they said the tires were good for at 15,000 miles. I paid $24,995 for the avalon 2011 in 2014. They agreed to give me 2 new tires when needed, but these were not michelins, they were cheap tires and the these were placed on the front and the old michelins were placed on the back last year and at the next service date they told med they could not balance the tires. I'm disappointed because I feel I got a bad deal. I have never known it to be normal for a toyota brand car to expect problems.
- Electrical system
The door lock actuator on the passenger side IS not working this part IS terribly expensive to replace. A part like this should last a lot longer than it does and should not be causing one to take out a loan to get it fixed!
- Latches/locks/linkages
TL* the contact owns a 2011 toyota avalon. The contact stated that the key fob failed to lock and unlock the front and rear passenger side doors and the rear driver door. The dealer (glockner toyota, 2867 US-23, portsmouth, oh, 740-351-2980) diagnosed that the door lock actuators needed to be…
TL* the contact owns a 2011 toyota avalon. The contact stated that the key fob failed to lock and unlock the front and rear passenger side doors and the rear driver door. The dealer (glockner toyota, 2867 US-23, portsmouth, oh, 740-351-2980) diagnosed that the door lock actuators needed to be replaced. The dealer also stated that there was no recall to provide coverage for the repair. The manufacturer was notified of the failure and advised the contact to take the vehicle to a dealer for repairs. The vehicle was not repaired. Failure mileage were not available. *Tt
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11007455Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11007445The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11007444To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11007443Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11006161Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This Service Bulletin is to provide a general overview and direction for the odor remediation process.
- 11006151The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11006150To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible.
- 11006149Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. It is the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11005153Toyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
- 11005149Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. This type of contamination can be identified by the presence of small, red or brown particles on the paint surface. These particles are often difficult to see on dark color paints but can be easily felt when brushing a hand across horizontal body surfaces such as the hood, roof, or deck lid.
- 11005122Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
- 11005119This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025 model year Toyota vehicles.
- 11005064Some 2005 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this Service Bulletin is to provide general guidelines and procedures for odor remediation. This Service Bulletin provides a guide on how to prepare and treat the interior of the vehicle for odor remediation. Refer to the applicable model and model year Repair Manual and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines.
- 11005061This Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 2025 model year Toyota vehicles.
- 11003649The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003647To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003644Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 11003594The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. If these contaminants settle and remain on a painted vehicle surface, especially the horizonal areas of the hood, roof, and decklid, significant damage can occur. This damage is the result of actual etching of the paint and appears as pitting or water spots. As acid rain droplets on the vehicle surface evaporate, the concentration strength of the acid increases, causing deeper and more rapid damage. This evaporation and corrosive action also occur more rapidly on dark colored cars as direct sun heat increases. While Toyota paint quality, durability, and resistance to environmental factors is continuously being improved, it remains the responsibility of the dealer to protect and maintain the vehicles paint finish from the time of arrival at the dealership until retail delivery to the customer. In areas known for high frequency and/or concentration of acid rain (see Figure 1), frequent vehicle washing during high heat or humidity periods will minimize the potential for paint damage caused by acid rain. It is further recommended that either reverse osmosis or deionized water be used to prevent water spotting.
- 11003592To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. The purpose of the wheel film is to shield the disc brake rotor from weather elements and initial rust before the vehicle is delivered to the customer. Consequently, the film should remain on the wheel for as long as possible. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. PD017-04. The entire bulletin has been updated.
- 11003589Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. If these acidic compounds settle on an exposed vehicle, especially the horizontal areas such as the hood, roof, and decklid, significant damage to the painted surfaces can occur. Acid rain damage can typically be identified on vehicles by the presence of stains on the paint surface that resemble hard water spots. Unlike water spots however, acid rain damage cannot be removed by regular washing procedures. Also, because acid rain can etch and soften the paint, normal buffing or polishing repair procedures should not be attempted. This can cause further damage and result in visible depressions in the paint surface. The following are the three major categories of acid rain damage: Minor damage: requires only buffing to repair. Moderate damage: usually requires neutralizing, color sanding, and buffing. Severe damage: extending beyond 1/2 mil of clearcoat on a pearl, metallic, or solid color, requires neutralization, sanding, and repainting. In cases where acid rain damage is minor, neutralization and buffing with a liquid-type paint finessing product may provide an adequate repair. Only specially formulated products outlined in this bulletin should be used for that purpose. Unfortunately, other than minor damage, there is no simple method of determining the actual extent (depth) of acid penetration other than color sanding a representative affected area until there is no visible etching or depressions, followed by measuring the amount of paint removed with either a magnetic or digital-type film thickness gauge. The procedures in this bulletin are intended for use by qualified body/paint technicians and should not be attempted by inexperienced personnel. While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to the first sale. To read, While the quality and durability of paint on Toyota vehicles is continuously being improved, it remains the dealers responsibility to protect and maintain the quality of the vehicles paint finish after receipt at the dealership prior to first sale. Perform frequent vehicle washing, as often as daily, during high heat and humidity periods to minimize the potential for paint damage due to acid rain exposure. This is especially important in geographical areas known for high frequency and concentration of acid rain and industrial fallout.
- 10253223This is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
- 10251070OBSOLETE NOTICE January 22, 2024: This bulletin is now obsolete. Please see T-SB-0057-18.
- 10244113TSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ? 2023 model year vehicles may be available provided the requests meet the criteria listed in this Service Bulletin. Follow the Procurement Procedure in this bulletin to request a replacement certification label or VIN plate.
- 10238157TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. Follow the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system.
- 10230369DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230368DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10230367DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10227919DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement.
- 10227918DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10227916DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10227912DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10227898TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process.
- 10224108TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
- 10220183TSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?. The wrinkles may trap water and cause the paint to stain from the trapped moisture, especially on horizontal surfaces such as the hood, roof, and trunk. Follow the Repair Procedure in this bulletin to address this condition
- 10220174TSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. The purpose of this service bulletin is to provide general guidelines and procedures for odor remediation. This service bulletin provides a guide on how to prepare the interior of the vehicle prior to an odor remediation being performed, as well as contact information for an approved vendor who will arrange the remediation, and instructions on how to prepare the interior of the vehicle for reassembly once the remediation has been completed. Refer to all model and model year specific Repair Manuals and the EPA (Environmental Protection Agency) website for the most up-to-date safety and precautionary guidelines. This service bulletin is to provide a general overview and direction for the odor remediation process
- 10220158DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above. The following information is provided to inform you and your staff of the program notification schedule and your degree of involvement
- 10214323TT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions
- 10211828DL: Toyota has received reports of paint peeling on certain vehicles with the original factory-applied Blizzard Pearl or Super White paint colors. These reports indicate that vehicles with these specific paint colors, applied during the vehicle manufacturing process, may experience paint peeling on exterior metal body panels. Although the original factory paint is covered by Toyota?s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers? ownership experience. Toyota is providing coverage for repairs related to the condition described above.
- 10211827TI: Technical Instructions Customer Support Program ZKG Multiple Models and Model Years Vehicles Painted with Blizzard Pearl (070) or Super White (040) Paint Color Coverage for Peeling of Factory-Applied Paint
- 10211826CSP: Customer Support Program ZKG - Paint Repair Process Operation Flow Chart
Every Toyota Avalon model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.