2018 Jeep Grand Cherokee
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2018 Jeep Grand Cherokee. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
11 recalls name the 2018 Jeep Grand Cherokee. Newest first.
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may incorrectly illuminate the brake lights and disable the ABS and electronic stability control (ESC). In addition, the vehicle operator may be able to start and shift out of Park without the brake…
Risk and remedy
Risk
A vehicle that can be started and shifted out of Park without applying the brake pedal can result in a vehicle rollaway. Disabled ABS and ESC systems can reduce vehicle handling and control in certain driving situations. Brake lights that incorrectly illuminate can fail to properly indicate the driver's intention to following traffic. Any of these scenarios can increase the risk of a crash.
Remedy
Dealers will replace the integrated pressure transducer and update the ABS module software, as necessary free of charge. Owner notification letters were mailed December 16, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 94B. This recall replaces previous recall number 22V-426. Vehicles previously remedied under 22V-426 will need to have the new remedy completed.
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
Risk and remedy
Risk
An engine stall can increase the risk of a crash.
Remedy
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Risk and remedy
Risk
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Remedy
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Chrysler (FCA US, LLC) is recalling certain 2018-2019 Jeep Grand Cherokee and Dodge Durango vehicles. A malfunction in the antilock-brake system (ABS) module may illuminate the brake lights, and allow the vehicle to start and shift out of Park without the brake pedal being applied.
Risk and remedy
Risk
A vehicle that starts and shifts out of Park without applying the brake pedal can result in vehicle rollaway, increasing the risk of a crash without prior warning and/or injury to others outside of the vehicle.
Remedy
This recall is replaced by NHTSA recall number 24V838. Vehicles already repaired under this recall will need to have the new remedy completed. The remedy includes updated HCU/ABS module software that prevents the HCU/ABS module from falsely reading pressure in the primary circuit. FCA has decided to do a two-Phase Campaign remedy schedule. Phase 1 began November 17, 2022. Phase 2 begin date has not been determined yet. Interim owner notification letters explaining the safety risk were mailed July 28, 2020. Owner notification letters were mailed on November 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z48.
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Risk and remedy
Risk
Combustion in the intake manifold can increase the risk of a fire.
Remedy
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Chrysler (FCA US LLC) is recalling certain Mopar Floor Mats, part numbers 6ML07TRMAA and 6GA92TRMAA, sold as accessory equipment for 2018 Jeep Grand Cherokee Street and Racing Technology ("SRT") and Trackhawk vehicles. These floor mats may have insufficient clearance between the mat and the accelerator pedal, possibly inhibiting the pedal from returning to…
Risk and remedy
Risk
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB5.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Street and Racing Technology (SRT) and Trackhawk vehicles. The driver's floor mat may have insufficient clearance between the mat and the accelerator pedal, possibly preventing the pedal from returning to the idle position.
Risk and remedy
Risk
If the floor mat prevents the accelerator pedal from returning to idle, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace any of the affected floor mats, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UB3.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid…
Risk and remedy
Risk
A vehicle stall can increase the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb)…
Risk and remedy
Risk
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Remedy
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Chrysler (FCA US LLC) is recalling certain 2018 Dodge Charger, Durango and Challenger, Jeep Grand Cherokee and Wrangler, Chrysler 300, and RAM 1500 vehicles. An incorrect transmission park lock rod may have been installed in the transmission.
Risk and remedy
Risk
If the incorrect park lock rod is installed, the transmission may not shift into 'PARK' and keep the vehicle from moving, increasing the risk of unintended vehicle movement and the risk of a crash.
Remedy
Chrysler will notify owners, and dealers will install the correct park lock rod, free of charge. The recall began June 28, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U43.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Grand Cherokee Trackhawk vehicles equipped with a 6.2L Supercharged Engine. The fuel line may separate.
Risk and remedy
Risk
If the fuel line separates, the engine may stall, increasing the risk of a crash. In addition, a fuel line separation increases the risk of an engine compartment fire and injury.
Remedy
Chrysler will notify owners, and dealers will inspect and, as necessary, replace the fuel line, free of charge. The recall began February 23, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U02.
Owner complaints
855 complaints42 involved a crash10 involved a fire33 injuries
What owners report most
Latest complaints
- Engine
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking the vehicle to a service center for an oil change, the oil filter plastic housing unexpectedly warped after the oil change. The contact stated that after the failure, smoke was coming from the vehicle, and an oil odor…
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while taking the vehicle to a service center for an oil change, the oil filter plastic housing unexpectedly warped after the oil change. The contact stated that after the failure, smoke was coming from the vehicle, and an oil odor was coming from the vents when the heat was activated. The contact stated that after the vehicle was parked at the residence, there was a trail of oil coming from the vehicle. The failure mileage was 96,685.
- Engine
Sudden loss of power while driving 75mph in the fast lane on [XXX] in [XXX]. My 2018 with the 3.0ltr Eco diesel engine was involved in a sever life-threatening event That caused my engine to fail while driving and I request immediate corporate escalation! On XXX while driving in the fast lane…
Sudden loss of power while driving 75mph in the fast lane on [XXX] in [XXX]. My 2018 with the 3.0ltr Eco diesel engine was involved in a sever life-threatening event That caused my engine to fail while driving and I request immediate corporate escalation! On XXX while driving in the fast lane after just fueling up not more than 15-20min prior. my vehicle suffered, for no known reason, a catastrophic engine failure. There are no codes to be found (so said the dealer) "we cant tell you what happened to your engine", the dealer has sent me in writing. All of the sudden the dashboard read, " PULL OVER AND PUT IN PARK IMMEDIATELY".... I lost all power and was fortunate to ba able to catch an off-ramp to get off of the highway. After a 350mi tow to the walnut creek chrysler/jeep dealer. They were unable to tell me what went wrong or why a simple oil/ check engine light never happened to alert the operator? I was then told it would be a $35k engine replacement? most diesel engines historically run 250,000 to 500,000 miles and up with regular maintenance... I purchased this showroom quality vehicle from a private seller... never having even been towed 1 single time in its life before this event. I need to know what recourse that may exists for me regarding this most tragic and unsafe situation... So foreign investment groups can purchase USA auto factories and turn them into horible products... and that's okay? I have driven well over 1 million miles in my lifetime. I currently own 2 trucks, an Audi A3, 8 motorcycles, and a sprinter van RV. I formerly owned an Eagle tour coach. I am an experienced rider driver of nearly 40yrs on the road. please help [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Vehicle speed control
system works intermittently--sometimes won't engage--other times suddenly cuts off when engaged
- Seats
In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the…
In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the seat at the time, so fortunately no one was struck or injured. The vehicle had approximately 55,179 miles at the time of the incident. Its current mileage is 55,279 miles. Following the unexpected deployment, the passenger-side head restraint developed a persistent rattling condition. I brought the vehicle to Naples Chrysler Dodge Jeep Ram for inspection. The dealer advised that the head restraint would need to be replaced and provided an estimate of approximately $1,001.95, including parts and labor. I subsequently contacted Jeep Customer Care regarding the problem. My case was assigned Case Number 97938645 and was initially characterized as a high-priority Repair Cost Assistance matter. I was later advised that Goodwill assistance was not available for my 2018 vehicle. I am submitting this complaint because the Active Head Restraint is a safety device, and it spontaneously deployed while the vehicle was traveling approximately 40 mph, without a collision or rear impact. I am concerned that an inadvertent deployment of this safety device could strike and injure an occupant or potentially create a dangerous distraction or loss-of-control situation if it occurs while the vehicle is moving. I understand that certain 2014–2018 Jeep Grand Cherokee vehicles have been subject to FCA warranty-related action concerning Active Head Restraint inadvertent deployment. I am not asserting that my particular VIN qualifies for that coverage; I am reporting the actual safety event and asking NHTSA to consider it in evaluating this potential safety issue.
- Electrical system · Engine · Power train
Subject: 2018 Jeep Grand Cherokee – Sudden Loss of Power, PCM Failure, Electrical Failures, and Concern Regarding Recall-Related Symptoms I am filing this complaint because my 2018 Jeep Grand Cherokee experienced a sudden and unexpected loss of power while I was driving, and I am very concerned…
Subject: 2018 Jeep Grand Cherokee – Sudden Loss of Power, PCM Failure, Electrical Failures, and Concern Regarding Recall-Related Symptoms I am filing this complaint because my 2018 Jeep Grand Cherokee experienced a sudden and unexpected loss of power while I was driving, and I am very concerned about the safety implications and the possible connection to the recall-related electrical problems associated with this vehicle. Before the final failure, my Jeep had been experiencing electrical and starting problems. The alternator failed, the batteries went bad, and I had already paid for multiple diagnostics and repairs. At the time, we did not understand that these problems could potentially be leading to or connected with a PCM failure. I have spent approximately $800 on diagnostics and parts trying to determine and repair the cause of these issues. The most serious incident occurred when I was driving near a school and approaching a stop sign. The Jeep suddenly began losing power and would no longer operate normally. I did not receive an adequate warning that the vehicle was about to completely shut off. The dashboard/screen began flashing, electrical functions began going out, and the vehicle progressively lost power. I was able to slowly move the Jeep toward the right side of the road before it completely shut off. The Jeep then would not start again. This was extremely frightening because the vehicle lost power while I was operating it in an area where there were other vehicles and children nearby. I was concerned about my ability to safely get the vehicle off the roadway and about what could have happened if the Jeep had completely lost power in moving traffic or at a higher speed. The vehicle has since been diagnosed as having a PCM failure. I have already paid for diagnostics rather than simply bringing the vehicle in without any prior information about the problem. Despite this, the Jeep dealershiphas my vehicle now to determine if this is part of recall
- Power train · Vehicle speed control
I am reporting repeated drivetrain and transmission failures involving my 2018 Jeep Grand Cherokee SRT. The problems began with failure of the driveshaft carrier bearing, which was replaced with a brand-new component by an independent mechanic. The transfer case subsequently required replacement…
I am reporting repeated drivetrain and transmission failures involving my 2018 Jeep Grand Cherokee SRT. The problems began with failure of the driveshaft carrier bearing, which was replaced with a brand-new component by an independent mechanic. The transfer case subsequently required replacement and was replaced with a brand-new unit by a reputable dealership. After these repairs, the original transmission mechanically failed at approximately 99,000 miles. I replaced it with a transmission from a 2021 model that had approximately 45,000 miles. That transmission then failed after only approximately 5,000 miles of use in my vehicle. I am now having another transmission installed, meaning my Jeep is receiving its third transmission. By the completion of these repairs, I will have spent more than $20,000 addressing drivetrain and transmission failures. I am concerned that an underlying drivetrain, transmission, electronic/control, or other vehicle-related condition may be contributing to these repeated failures. Replacing major drivetrain components has not resolved the problem, and I am concerned about the safety and reliability of the vehicle. I am also aware of a similar situation involving my niece’s 2021 Dodge Durango R/T with approximately 60,000 miles. Her vehicle is also on its third transmission, with brand-new replacement transmissions being installed under warranty. I am requesting that NHTSA review these repeated failures and determine whether similar transmission or drivetrain problems have been reported and whether they may indicate a safety-related defect or broader pattern.
- Air bags
I own a 2018 Jeep Grand Cherokee Limited. The driver's-side Active Head Restraint (AHR) suddenly deployed/opened without the vehicle being involved in a collision or rear impact. The head restraint separated/opened with significant force and will not remain in its normal position. I am not aware…
I own a 2018 Jeep Grand Cherokee Limited. The driver's-side Active Head Restraint (AHR) suddenly deployed/opened without the vehicle being involved in a collision or rear impact. The head restraint separated/opened with significant force and will not remain in its normal position. I am not aware of any warning lights, warning messages, or other symptoms before the head restraint deployed. This creates a serious safety concern because the Active Head Restraint is positioned directly behind the driver's head and neck. An unexpected deployment while the vehicle is occupied or being driven could cause injury to the driver's head or neck and could also startle or distract the driver. The vehicle has not been involved in an accident that would have caused the Active Head Restraint to deploy. The failed head restraint/component is available for inspection. After researching the failure, I discovered that FCA/Stellantis has previously issued technical service and warranty information concerning inadvertent Active Head Restraint deployment, including TSB 23-018-20 and related AHR warranty-extension programs. I also learned that NHTSA investigated inadvertent Active Head Restraint deployments involving Jeep Grand Cherokee vehicles, including later model-year vehicles. I contacted FCA/Stellantis regarding the failure. I was initially referred to a Jeep dealership, and I am continuing to request that Stellantis review the failure and determine whether it falls under one of its Active Head Restraint warranty-extension programs.
- Electrical system · Engine · Power train
The Jeep was giving me a warning sign. It said stop slowly. Your jeep will shut off so I replaced the two batteries. As my Mechanic told me I replaced the alternator. I also replaced the ground wires. Nothing is making my jeep start. We ran the codes on the jeep and it came back as a U0100 code…
The Jeep was giving me a warning sign. It said stop slowly. Your jeep will shut off so I replaced the two batteries. As my Mechanic told me I replaced the alternator. I also replaced the ground wires. Nothing is making my jeep start. We ran the codes on the jeep and it came back as a U0100 code with the PCM system. No connection error. we looked up the recall information and a recall popped up for this 2018 jeep Grand Cherokee. I am being told that I am not affected by this recall.. the jeep was giving warning Saenz before I replaced the battery and alternator. After that. It did not give warning Saenz Anymore. It’s just completely Shut Off With no warning. Leaving me on the side of the road stranded twice. It will not start and it is reading these codes.
- Engine and engine cooling
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that since the vehicle was purchased, there was an abnormally strong coolant odor coming from the vehicle. The dealer was notified of the failure and informed the contact that the coolant reservoir was recently refilled, and the odor…
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that since the vehicle was purchased, there was an abnormally strong coolant odor coming from the vehicle. The dealer was notified of the failure and informed the contact that the coolant reservoir was recently refilled, and the odor might be due to an overflow. The contact stated that the failure persisted, and the vehicle was taken to the dealer, where the water pump was replaced. The contact stated that the water pump had been replaced approximately nine times under warranty due to the strong coolant odor and a water pump leak; however, the failure persisted. The vehicle was not yet repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 125,000.
- Engine · Fuel/propulsion system
Vehicle Information: 2018 Jeep Grand Cherokee Overland 3.0L V6 EcoDiesel 4x4Component Affected: Fuel/Propulsion System (High-Pressure Fuel Pump) Safety Incident Narrative: The vehicle previously underwent a mandatory manufacturer safety recall replacement for the Bosch CP4 High-Pressure Fuel Pump…
Vehicle Information: 2018 Jeep Grand Cherokee Overland 3.0L V6 EcoDiesel 4x4Component Affected: Fuel/Propulsion System (High-Pressure Fuel Pump) Safety Incident Narrative: The vehicle previously underwent a mandatory manufacturer safety recall replacement for the Bosch CP4 High-Pressure Fuel Pump under FCA Safety Recall Z46 (NHTSA Campaign Number: 22V-406). At 111,948 miles, while operating the vehicle, the engine suffered a sudden, catastrophic mechanical failure accompanied by an immediate and total loss of engine oil pressure. This caused the engine to suddenly stall and lose all propulsion while in motion, creating an immediate and severe highway safety hazard to myself and surrounding traffic.The vehicle was towed to an authorized Jeep dealership under Repair Order #5823328. The manufacturer (Stellantis) and the dealership are currently refusing to authorize diagnostic teardown labor or a mechanical review of the internal safety recall componentry to investigate an acute internal fuel-pump shaft seal leak or residual micro-particle metallic debris from the prior campaign. An internal drive-shaft seal failure on this replacement pump architecture dumps raw diesel fuel directly into the engine's internal oil crankcase, causing severe oil dilution, an immediate collapse of structural oil pressure, and catastrophic engine seizure. The manufacturer is attempting to shift 100% of the financial burden ($25,000 engine replacement cost) onto the consumer, actively obstructing an essential safety failure investigation into a federally recalled component.
- Electrical system · Power train
The transmission goes into neutral. It has gone into neutral on the highway,local streets, also from a stop. From a stop in drive the electronic D on the instrument panel starts flashing. I turn on the hazards put transmission shifter in Park and start engine. This problem is intermittent, it can…
The transmission goes into neutral. It has gone into neutral on the highway,local streets, also from a stop. From a stop in drive the electronic D on the instrument panel starts flashing. I turn on the hazards put transmission shifter in Park and start engine. This problem is intermittent, it can be cold or hot, it has happened 4x in 2 years. No accidents thankfully. The engine does not stall, the transmission goes into neutral.
- Unknown or other
Went for an oil change and learn the cooler has a leak. Car was getting over heated. What cause this issue as I just got it in Feb.2026
- Power train
I was initially traveling at the posted speed limit of 65 when all of a sudden the engine started shaking profusely, and I lost total power of the vehicle. Therefore, I had to immediately jump onto the shoulder without being rear ended and come to a complete stop while trying to coast safely to a…
I was initially traveling at the posted speed limit of 65 when all of a sudden the engine started shaking profusely, and I lost total power of the vehicle. Therefore, I had to immediately jump onto the shoulder without being rear ended and come to a complete stop while trying to coast safely to a place so I wouldn’t be hit by traffic . My car was then brought to the local Jeep dealership and they had told me that my left camshaft needs to be replaced also the lifters rockers and oil cooler need to be replaced as well. I have not drove my vehicle since it’s been seen by the dealer , I was told that any type of Driving could completely mess up my engine, so it’s been sitting for a couple of months .
- Carry handle, shell, base · Chest clip, buckle, harness
This car seat does not click into the base properly and I cannot loosen the straps properly. This form does not let me upload videos however, I do have video evidence of both malfunctions happening
- Engine
VEHICLE & PURCHASE DETAILS: 2018 Jeep Grand Cherokee (3.6L V6 Pentastar Engine). Purchased on/around April 27 in agreement with my credit union. INCIDENT & DEFECT DESCRIPTION: Upon taking delivery, the vehicle immediately displayed diagnostic warning codes. The selling dealer attempted…
VEHICLE & PURCHASE DETAILS: 2018 Jeep Grand Cherokee (3.6L V6 Pentastar Engine). Purchased on/around April 27 in agreement with my credit union. INCIDENT & DEFECT DESCRIPTION: Upon taking delivery, the vehicle immediately displayed diagnostic warning codes. The selling dealer attempted diagnosis/repair for a week before directing me to take it to Bonham CDJR in Bonham, TX. Bonham CDJR cleared the codes and returned the vehicle. A couple of weeks later, while my wife was driving home, the engine suddenly and severely overheated without warning. I instructed her to pull over immediately to prevent engine destruction or stall in active traffic. My wife was stranded on the roadside in extreme Texas heat until a flatbed wrecker towed the vehicle back to Bonham CDJR. WARRANTY OBSTRUCTION & KNOWN FAILURE POINT: Upon arrival at Bonham CDJR, I informed service advisors that my third-party warranty provider (First Guard) would handle coverage. However, the dealership demanded a $1,300 upfront, out-of-pocket engine teardown fee just to "prove" the cause of failure to the warranty company. The 3.6L V6 Pentastar platform is notorious for cracking plastic oil filter/cooler housing units and failing thermostat assemblies, causing rapid coolant loss and overheating. Requiring consumers to pay massive teardown fees out-of-pocket to diagnose a known, unaddressed manufacturer design flaw creates an administrative barrier that leaves defective, dangerous vehicles on the road. SAFETY HAZARD & IMPACT: Sudden engine overheating at driving speeds causes sudden power loss, severe traffic hazards, thermal fire risks, and roadside stranding in hazardous ambient heat. This ongoing ordeal has caused severe personal distress, financial strain, and loss of wages. REQUESTED ACTION: I request NHTSA open a safety defect investigation into 3.6L Pentastar engine cooling failures and mandate a manufacturer recall with consumer repair reimbursement.
- Fuel/propulsion system
I own a 2018 Jeep Grand Cherokee EcoDiesel that has experienced repeated high-pressure fuel pump (HPFP) failures despite completion of the NHTSA HPFP safety recall. After the recall was performed, my vehicle developed the exact failure described in the recall. Metal contamination was found in the…
I own a 2018 Jeep Grand Cherokee EcoDiesel that has experienced repeated high-pressure fuel pump (HPFP) failures despite completion of the NHTSA HPFP safety recall. After the recall was performed, my vehicle developed the exact failure described in the recall. Metal contamination was found in the fuel system, requiring replacement of the HPFP and major fuel system components. Approximately 13,000 miles later, during routine fuel filter maintenance, I suspected the failure had returned. I asked the dealership to inspect the fuel filters for metal contamination, but they declined. I then removed and cut open the filters myself and documented visible metal shavings consistent with the recall failure. This is the second occurrence of metal contamination after the recall repair. I retained the filters, saved fuel samples, and documented everything with photos and video. I provided this evidence to the dealership and Stellantis. A STAR case was opened, but the Stellantis District Manager instructed the dealership not to perform any repairs because the vehicle has no check engine light and remains operable. The recall warns that HPFP deterioration can contaminate the fuel system and cause a sudden loss of engine power, increasing the risk of a crash. It also states this failure may occur without warning lights. My concern is that Stellantis is requiring complete pump failure before authorizing repairs, despite documented evidence that the recall failure condition has returned. I still possess the contaminated filters, fuel samples, photographs, video, and service records and will provide them upon request. I respectfully request that NHTSA investigate whether the recall remedy adequately corrects this defect and whether Stellantis' refusal to repair a vehicle exhibiting the same safety-related failure condition is appropriate.
- Unknown or other
while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing…
while driving the car puts itself in park, then the gear shift D starts blinking and the dashboard says put into Park. I've took it to jeep to figure it out and fix it. i got it back and while on the highway it did it again causing me to almost get hit by several cars. I was on the highway doing the speed limit and no brake lights also when it happens. I took it back to jeep and they still have no clue but my jeep is to dangerous to drive period. There are not warning signs when it happens.
- Unknown or other
My mother went to open the door and the plastic covering of the handle had some how chipped or melted and she sliced her pointer finger down the middle. There was a massive loss of blood and she is anemic.
- Air bags
I was traveling south on Lee Jackson hwy in Staunton Va at about 40 to 45 mph and was t-boned on the right passenger side with the impact just in front of the passenger door and front quarter panel. The damage ended up being all the way to the right rear passenger door. None of the air bags or side curtain airbags deployed.
- Engine
* Upon normal driving the vehicle suddenly began to run rough. At that point the engine light came on and began flashing. Yes, it is available for inspection * I was traveling at highway speeds with my two young son's in the vehicle, when out of nowhere we experienced a major loss in power…
* Upon normal driving the vehicle suddenly began to run rough. At that point the engine light came on and began flashing. Yes, it is available for inspection * I was traveling at highway speeds with my two young son's in the vehicle, when out of nowhere we experienced a major loss in power, Forcing us to get to the far right lane and off on the next exit. * The problem has been Confirmed (Passenger Side intake camshaft has 5 out of 6 lobes significantly worn off. .119" of material missing as well as 2 holes on cylinder 6 piston. * It was inspected by and independent mechanic who discovered the damage to the camshafts and the piston. It was suggested that I return the vehicle to the dealer as it would be needing a new motor seeing as the damages were premature and catastrophic in nature. Upon initial inspection at the dealer, they failed to identify the 2 holes in cylinder 6 piston. Suggesting that the "said holes" were nothing other than flaked carbon deposits. * There were no warning lights or any symptoms that would have indicated anything was wrong.
- Engine and engine cooling · Exterior lighting · Structure › Interior panels › Dashboard
See attached document for complaint.
- Air bags · Seats · Unknown or other
While driving my 2018 Jeep Grand Cherokee Limited 4x2, the driver side Active Head Restraint deployed without any collision, rear impact, crash, or other triggering event. There was a sudden loud bang directly behind my head, which startled me and created an immediate safety distraction while the…
While driving my 2018 Jeep Grand Cherokee Limited 4x2, the driver side Active Head Restraint deployed without any collision, rear impact, crash, or other triggering event. There was a sudden loud bang directly behind my head, which startled me and created an immediate safety distraction while the vehicle was in motion. I did not know what had happened at the time. The head restraint remains deployed/open and cannot be reset. The vehicle was not involved in a crash, there was no rear impact, and there was no airbag deployment. FCA/Stellantis has issued an X88 Active Head Restraint warranty extension for certain Jeep Grand Cherokee vehicles involving inadvertent deployment of the front Active Head Restraint where it cannot be reset due to internal damage. My vehicle appears to have experienced the same failure mode, but Jeep/Stellantis has advised that my VIN does not qualify for X88 coverage, apparently because the vehicle was built after the selected warranty extension population. My vehicle build date is January 2018, with MDH 011623. I am filing this complaint because this was a safety related head restraint failure that occurred while driving without a collision. The sudden deployment caused a loud impact immediately behind my head and created a dangerous distraction. I am concerned that vehicles outside the current X88 warranty population may still be experiencing the same inadvertent Active Head Restraint failure. The vehicle was factory ordered and delivered in February 2018, which may explain the later January 2018 build date, but it is still a 2018 Jeep Grand Cherokee and appears to have experienced the same inadvertent Active Head Restraint failure mode described in FCA’s X88 warranty extension.
- Electrical system · Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Warnings
The Cruise control pacing/follow option does not slow down/break and will rear end/strike any vehicle. The auto breaking does not work. The touch screen constantly cycles randomly changing map directions, radio stations, heat and air conditioning, seat heating and cooling. Puts driver at risk due to constant changes and alert sounds.
- Unknown or other
My daughter that is [XXX], her in the passenger seat, me driving were traveling down a street. I slowed to enter a turn lane going maybe 10 mph and heard a loud bang. I said "what was that noise." I glanced at my daughter she looked dazed and said "I don't know but something slammed into the back…
My daughter that is [XXX], her in the passenger seat, me driving were traveling down a street. I slowed to enter a turn lane going maybe 10 mph and heard a loud bang. I said "what was that noise." I glanced at my daughter she looked dazed and said "I don't know but something slammed into the back of my head." I pulled in where we were going and looked to find the head rest was popped open behind her head. There were no bumps, no impacts and not even high speed. This headrest mechanism literally deployed for no reason slamming at high speed into the back of her head and neck. I stopped called Mopar and made a complaint because it was right at 5pm and dealers were closing. She was slurring speech, dazed and repeating herself. Took her to the urgent care that sent me to the ER out of concern. They told me she may need head and neck images. The doctors and staff were so confused as to what I was even talking about. I showed them photos so they could see the situation. I was in the ER with her for 5 hours. She has a concussion. THESE HEADRESTS ARE DANGEROUS AND JUST INJURED A MINOR. WHAT DO YOU MEAN WE ARE NOT CALLING FOR RECALL. THIS ISNT JUST ABOUT EQUIPMENT REPLACEMENT. THIS INJURY COULD HAVE BEEN WORSE AND THERE IS OBVIOUSLY SOMETHING FLAWED HERE. I HAVE SEEN MANY OF THE SAME STORY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Electrical system · Exterior lighting
Headlight beams do not function. Beam lights come on upon starting car then turn off moments after. Then I am driving done the street in complete darkness. I have taken the Jeep to the dealership of purchase ( Elmhurst Chrysler/jeep/dodge Elmhurst Illinois 630-834-8000 ) 4 times over several…
Headlight beams do not function. Beam lights come on upon starting car then turn off moments after. Then I am driving done the street in complete darkness. I have taken the Jeep to the dealership of purchase ( Elmhurst Chrysler/jeep/dodge Elmhurst Illinois 630-834-8000 ) 4 times over several months. They have confirmed the problem. Two days ago they had me replaced the battery. There was NO messages or other warnings that the lights have failed.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- High pressure fuel pump failure
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel…
The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a comprehensive recall population could not be produced by FCA and BMW.During the investigation FCA filed recalls 22V406, 22E048, 22V767, and 22E087 which include vehicles not identified in the initial subject population by ODI. ODI also received recall 21V586, involving loss of motive power due to failed CP4 fuel pumps on certain BMW manufactured vehicles. An information request letter response received from BMW indicated that failed pumps on their vehicles were caused by an interaction between pump internal components and US market diesel fuel, leading to increased slip and eventual particle-generating wear surface. Additional work will be done to identify whether a similar root cause is associated with the FCA recalled population and if similar wear dynamics occur on pumps supplied to vehicle manufacturers other than those included in the recalled population.ODI has upgraded this investigation to an EA in order to 1) determine engineering specifications of internal pump components that are correlated with pump failure leading to loss of motive power or other safety related hazards, 2) identify vehicle populations equipped with alleged defective pump variants, 3) assess if vehicles equipped with alleged defective pump variants result in an unreasonable risk to motor vehicle safety and 4) gather and review any other relevant information related to high pressure fuel pump failure associated with the subject populations of recalls 21V586, 21V880, 21E094, 22V406, 22E048, 22V767, and 22E087.Review of the above information will allow NHTSA to confirm root cause and recall remedy viability, and identify and evaluate vehicle populations equipped with pump components that may pose an unreasonable risk to motor vehicle safety.The ODI reports cited above can be reviewed at: http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID using the following complaint identification numbers: 11257550, 11351441, 11361603, 11361616, 11365300, 11365426, 11365858, 11366401, 11372337, 11373793, 11374797, 11376793, 11377871, 11378173, 11384377, 11386063, 11387018, 11399710, 11402550, 11415339, 11418868, 11418870, 11427075, 11434276, 11436807, 11437226, 11437249, 11437273, 11437292, 11437294, 11437394, 11437399, 11437403, 11437405, 11437423, 11437528, 11437565, 11437579, 11437580, 11437590, 11437679, 11437744, 11437781, 11437842, 11437993, 11438006, 11438008, 11438121, 11438138, 11438155, 11438392, 11438629, 11439359, 11439879, 11440397, 11443030, 11446542, 11448163, 11453556, 11458918, 11460558, 11469337
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
- Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011512HEADREST Incoming Vehicles with Deployed Active Head Rest (AHR) should have a through enquiry. If there is no Broken Pieces or Electrical failure, Direction to follow the RESET Procedure in service Library to RESET the AHR
- 11010205Plate - Planetary
- 11006814Pump water & connector - oil cooler tube
- 11005320"Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: Verify current warranty policy to determine if digital imaging pre-authorization is required or pre-approval is required from the Regional Office; depending on market. This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels."
- 11002828"Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On "
- 11002351Pump water & connector - oil cooler tube
- 11002350Pump water & connector - oil cooler tube
- 11001459Suspected Engine Coolant Leak
- 11001198Suspected Engine Coolant Leak
- 11000195"PUMP WATER For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures."
- 10251785SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- 10251783Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
- 10248877Verifying Camshaft Diagnosis
- 10248848Spring Front Upr - Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. ~ If no response in 15 minutes, proceed with repair.
- 102485628-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
- 10248509Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10248505PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
- 10247995Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to determine if digital imaging pre authorization is required or Pre Approval is required from Regional Office depending on market.** This bulletin involves inspecting and if necessary removing corrosion and refinishing the suspect aluminum panels on the vehicle, hood, door, fenders, hinges, swing gates or liftgate panels.
- 10247967Malfunction Indicator Lamp Illumination (MIL). Diagnostic Trouble Code (DTC) P203E ? Reductant Level Sensor 1 Circuit Intermittent-Erratic Set.
- 10247965CEL (Check Engine Lamp) Illuminates, Recent PCM Replace or Flash Update Performed, Diagnostic Trouble Codes (DTCs) P057B Brake Pedal Position Sensor Circuit Performance, P1572 Brake Pedal Stuck, C0042-54 Brake Pedal Missing Calibration
- 10247963Customer complaint may include a coolant leak, or, a coolant leak is detected during a routine oil change inspection.
- 10247953Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw
- 10247906ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 10247905ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1) Remove OFA 2) Replace only the oil inlet O-ring and gaskets (seals kit in SOL above). 3) Re-install the OFA. For 2023MY and beyond use black O-ring. For 2022MY and prior use red O-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- 102444018-Speed Transmission, Additional Transmission Fluid Leak Inspection/Repair Guidelines.
- 10244356LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
- 10244348Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect repair kit part number to populate. Please use the Mopar Connector Repair Kit Website until this issue is resolved.
- 10244344PUMP Water For 2016-2024MY 3.6L Pentastar Upgrade with suspected coolant leak. PRIOR TO PERFORMING ANY WATER PUMP REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2307000002. Please submit pictures of the leak area thru the DIDI process outlined in the STAR Online document. NOTE: Some coolant residue may be found at the water pump weep hole plug area which may be normal, but coolant should not be dripping from this location. If unsure about, use the Pressurized Coolant System Inspection process as found in the Dealer Connect Cooling Diagnosis and Testing Procedures.
- 10243231Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? P0420 - Catalyst System Efficiency Below Threshold Bank 1. ? P0430 - Catalyst System Efficiency Below Threshold Bank 2. ? P0606 - Internal Control Processor. Customer may also experience the following: ? While the engine is running, customer may experience a vehicle limp in/home mode (speed limitation, engine throttle limitation and the ETC light flashing and MIL will be on) or the vehicle may experience a no-start condition. NOTE: Associated with DTC: P0606 - Internal Control Processor. This bulletin involves reprogramming the PCM with the latest available software.
- 10243209FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
- 10243208Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
- 10243192Suspected engine coolant leak.
- 10243172Low Charging Voltage Displayed On Cluster
- 10243153Apple CarPlay Does Not Work Or Not Connecting
- 10243131CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance
- 10242779Customer Satisfaction Notification ZD7 - Radio Software update
- 10242717Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
- 10241123Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTCs) have been set: ? **P0441 - EVAP Purge System Performance.** ? P0456 - EVAP System Small Leak. NOTE: If DTC P0456 is present use the wiTECH Small Leak Verification test (SLVT) to determine if a leak is present in the system. ? P06EF - Engine Restart Performance. This bulletin involves reprogramming the PCM with the latest available software.
- 10241056Customer Satisfaction Notification ZD7 - Radio Software Update
- 10240035MIL lamp-on. Engine noise, rattle. Misfire or rough running.
Every Jeep Grand Cherokee model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.