2013 Ford Edge
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2013 Ford Edge. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2013 Ford Edge. Newest first.
Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus and Lincoln MKS vehicles manufactured August 25, 2011, to November 30, 2013; and 2013-2014 Ford Flex and Lincoln MKT vehicles manufactured September 12, 2011, to November 30, 2013.…
Risk and remedy
Risk
If the halfshaft and linkshaft become disengaged while driving, power will no longer be transmitted to the wheels, increasing the risk of a vehicle crash. Additionally, if the parking brake is not applied before exiting the vehicle, the vehicle may roll away despite the transmission being placed in 'Park', increasing the risk of injury to exiting occupants and bystanders.
Remedy
Ford will notify owners, and dealers will inspect the vehicles to make sure that the halfshaft is properly retained. If it is not, dealers will replace the linkshaft and also replace the halfshaft if it shows evidence of spline damage, free of charge. The recall began on August 4, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S10.
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Edge vehicles manufactured from September 2, 2010, through April 25, 2013, and equipped with 2.0L engines. The fuel line pulse damper metal housing may crack as a result of an improper manufacturing process. A cracked fuel line pulse damper housing may result in a combination of fuel…
Risk and remedy
Risk
A fuel leak in the presence of an ignition source may result in a fire.
Remedy
Ford will notify owners, and dealers will replace the fuel line with one that does not have a damper, free of charge. The safety recall began on February 25, 2014. Owners may contact Ford at 1-866-436-7332. Ford's number for this recall is 13S13. IMPORTANT: This recall supersedes recall 12V-438. All vehicles that have been remedied under the previous recall need to have the current remedy applied.
Owner complaints
2,447 complaints33 involved a crash7 involved a fire40 injuries1 deaths
What owners report most
Latest complaints
- Visibility/wiper
The rear view camera intermittently does not work. It is unsafe to rely on it for reversing, and fails me for a state inspection in Maine. I had brought it to the dealer, and they stated other models have a recall for this, but my VIN is not listed. It does not give a warning, when it does not work the screen goes black and says 'camera unavailable, see dealer ' This quote is 863.31 before taxes
- Service brakes
The brake pedal suddenly became extremely stiff, accompanied by a hissing sound when the brake pedal was applied. The vehicle does not stop normally or immediately after the brake pedal is pressed, creating a serious safety concern. The vehicle was inspected by a Ford dealer, who recommended…
The brake pedal suddenly became extremely stiff, accompanied by a hissing sound when the brake pedal was applied. The vehicle does not stop normally or immediately after the brake pedal is pressed, creating a serious safety concern. The vehicle was inspected by a Ford dealer, who recommended replacement of the brake booster and master cylinder. The dealer also recommended replacement of the ECU and hydro unit associated with the braking system. However, Ford has reportedly informed the dealer that the required ECU is not currently available. I have found several complaints from other owners describing similar brake-related symptoms, including a very stiff brake pedal, hissing noise, and reduced braking effectiveness. Despite these reports, Ford has not adequately addressed what appears to be a potentially serious and recurring safety issue. A sudden loss or significant reduction of braking assistance can substantially increase stopping distance and may result in a collision, particularly in an emergency situation. This is a serious safety concern for the occupants of the vehicle and other road users. I am requesting that NHTSA investigate this issue and determine whether there is a safety defect affecting these vehicles. I also request that Ford be required to provide an appropriate and timely remedy for affected vehicles, including vehicles for which replacement parts are currently unavailable.
- Service brakes
The brake booster has gone out and the car don’t want to stop
- Electrical system · Unknown or other
The back up camera is inoperable at times. Rarely works on hot days or anytime the rear of the EDGE is facing the Sun. It hasn't worked properly for years. I'm not sure of the exact date or mileage it first happened, but it definitely started acting up around 2019.
- Service brakes, hydraulic
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds and attempting to decelerate or come to a complete stop, there was an abnormal sound while depressing the brake pedal. The brake warning light was illuminated. In addition, the contact stated that while in…
The contact owns a 2013 Ford Edge. The contact stated that while driving at various speeds and attempting to decelerate or come to a complete stop, there was an abnormal sound while depressing the brake pedal. The brake warning light was illuminated. In addition, the contact stated that while in reverse, the rear-view camera displayed an upside-down image. The vehicle was taken to a local dealer where it was diagnosed and determined that the power booster brake hose needed to be replaced. The vehicle was not repaired. Upon further investigation, the contact associated the failure with an unknown recall; however, the VIN was not under recall. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 100,000.
- Service brakes
The car did not brake randomly back in may when I was picking my toddler up from school. I contacted Ford dealership and they said braking issues is a known issue with the edge but my vehicle has no recalls. I could pay almost $300 for a diagnostic fee but nothing would be covered because their was…
The car did not brake randomly back in may when I was picking my toddler up from school. I contacted Ford dealership and they said braking issues is a known issue with the edge but my vehicle has no recalls. I could pay almost $300 for a diagnostic fee but nothing would be covered because their was a recall for the brake booster but that was back in 2013-2014. So I went to brakes plus, first they replaced the master cylinder then they replaced the brake booster a week later. Here I am 3 months later and the same issue.The vehicle randomly did not brake AGAIN. Got the vehicle back to brakes plus to have the vehicle looked at again. They replaced the brake booster under warranty then reached out to Ford who let them know the brake booster and brake lines are a know defect with the vehicle and I can have my vehicle looked at by them but I would need to pay the fee and nothing would be covered . How is this a known issue and nothing is covered? Ford checked my Vin and no vehicle recall. I reached out to Ford corporate and they created a case number: Cxh-09196123-F6m4z3 I am pregnant and I feel this car is dangerous if this is a known issue.
- Service brakes
Just purchased this used vehicle from Orange Auto Connection in [XXX] on XXX. Car was in perfect operating condition. 2 days later while driving with my 2 granddaughters I was approaching a stop sign at about 35-40 mph and as I started to push on the break pedal it became very soft and pushed all…
Just purchased this used vehicle from Orange Auto Connection in [XXX] on XXX. Car was in perfect operating condition. 2 days later while driving with my 2 granddaughters I was approaching a stop sign at about 35-40 mph and as I started to push on the break pedal it became very soft and pushed all the way to the floor with no resistance. I thought the car wouldnt stop,. Thankfully it did without an accident . It has not returned to the normal breaking conditions. Today is XXX. I have to drive this car everyday as it is my only vehicle. I didn't buy an extended warranty from the dealer because I couldn't afford it. Why has this issue not become a safety recall. If I had known about this problem that has apparently been addressed years ago and had just expired in November 2025 prior to buying this car I wouldn't have purchased it. They are a lot of people including myself that live check to check and still struggle with every day necessities and potentially being faced with a heafty repair bill to fix a dangerous fault that manufacture knew about really causes sleepless nights and undo stress that they should not have to endure because they are afraid they will be hurt or hurt othera in an accident caused by a manufacture defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train · Unknown or other
While driving on the highway at 70 mph, the driver's side front halfshaft completely detached from the vehicle, causing an immediate loss of drive power and creating a severe crash hazard."
- Unknown or other
The backup camera will flip upside down or go completely blank or not work at all. I had my car in reverse and the camera didn’t come on and one time I flipped upside down and now it don’t work at all.
- Service brakes, hydraulic
The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 30 MPH, the brake pedal was inoperative. The contact stated that the vehicle drove for several yards, and the contact was unable to reach the parking brake. The vehicle was shifted into park(P) to attempt to stop…
The contact owns a 2013 Ford Edge. The contact stated that while driving approximately 30 MPH, the brake pedal was inoperative. The contact stated that the vehicle drove for several yards, and the contact was unable to reach the parking brake. The vehicle was shifted into park(P) to attempt to stop the vehicle. The contact stated that the vehicle crashed into the shrubs in front of the window at an independent mechanic shop, causing the vehicle to come to a stop right before almost crashing into the shop window, which resulted in minor damage to the front bumper. No warning lights were illuminated. The air bags were not deployed. An independent mechanic diagnosed the vehicle and stated that the brake pads and rotors needed to be replaced. The vehicle was repaired; however, the failure persisted. The vehicle was taken to another independent mechanic, where it was diagnosed and determined that the brake booster module needed to be replaced. The vehicle was repaired; however, the failure persisted. The contact researched and was made aware of an unknown recall; however, the VIN was not included. The failure had occurred on several occasions. There were no injuries sustained. A Police report was not filed. The manufacturer was notified of the failure. The failure mileage was approximately 78,000.
- Electrical system · Unknown or other
When I put my 2013 Ford edge in reverse the backup camera goes out for about 5 to 10 seconds or it just doesn’t work at all. And also I just paid $672 to have the drivers side door latch replaced because the recall had expired in November of 2025 the door ajar light would stay on and the dash would say place vehicle in park
- Fuel/propulsion system
The Gas Cap is defected the light always comes on and you have to pump gas a certain way.
- Unknown or other
Frequently, when the car is in reverse, the screen which shows the image from the backup camera goes blank while backing up. The screen typically stays blank for approximately 5 seconds and then comes back on. Sometimes I have to place the shifter in “park” and then return to “reverse” to get the…
Frequently, when the car is in reverse, the screen which shows the image from the backup camera goes blank while backing up. The screen typically stays blank for approximately 5 seconds and then comes back on. Sometimes I have to place the shifter in “park” and then return to “reverse” to get the screen to display the image. I have received a letter from Ford Motor Co. which describes the stated condition and offering to repair free of charge for vehicles that are not older than 15 years. However, the letter references only my 2015 Ford F150. I called the local dealer to see if my 2013 Edge is covered under the recall and the dealer stated it is not covered. Since my Edge is less than 15 years old I think Ford should have to cover all Ford vehicles which have the stated problem.
- Back over prevention › Rearview system braking
Back up camera displays upside down image when vehicle is placed in Reverse making it extremely difficult to determine images pertaining to the safe operation of my vehicle while performing backing up or checking for obstacles; i.e. pedestrians, pets, bicycles, nearby vehicles or other objects that…
Back up camera displays upside down image when vehicle is placed in Reverse making it extremely difficult to determine images pertaining to the safe operation of my vehicle while performing backing up or checking for obstacles; i.e. pedestrians, pets, bicycles, nearby vehicles or other objects that can cause damage to my vehicle. My vehicle was purchased in 2025 and was informed that this has been a known issue by Ford but a recall has not been issued yet.
- Unknown or other
The backup camera flips upside down when I try and reverse and or an error message pops up
- Engine · Fuel/propulsion system · Power train
I am filing a consumer complaint against Ford Motor Company regarding a known, severe safety defect in my 2013 Ford Edge 3.5L AWD. The internal water pump has failed, leaking green coolant onto the ground and threatening catastrophic engine failure. Ford designed this vehicle with an internal water…
I am filing a consumer complaint against Ford Motor Company regarding a known, severe safety defect in my 2013 Ford Edge 3.5L AWD. The internal water pump has failed, leaking green coolant onto the ground and threatening catastrophic engine failure. Ford designed this vehicle with an internal water pump that dumps coolant into the engine oil when it fails, hiding the defect from consumers until the powertrain is destroyed. Furthermore, the All-Wheel Drive Power Transfer Unit (PTU) is overheating due to a design that labels the fluid 'lifetime' and prevents standard servicing. I purchased this vehicle for $14,400 and have invested $4,000 in maintenance, and I am seeking state consumer protection advocacy regarding Ford's deceptive engineering practices."
- Unknown or other
I drive a 2013 Ford Edge. It's getting the same error on the rearview camera that many other Ford vehicles have had recalled.
- Back over prevention › Rearview system braking · Electrical system · Unknown or other
The safety system back up camera has been malfunctioning for 18 months. At times the image will be inverted, at times it will appear to be zoomed in very close, but most of the time it does not work at all. The alerts (beeping) that should be occurring when identifying a hazard do not work. The…
The safety system back up camera has been malfunctioning for 18 months. At times the image will be inverted, at times it will appear to be zoomed in very close, but most of the time it does not work at all. The alerts (beeping) that should be occurring when identifying a hazard do not work. The horn no longer works. Several times the entire electrical system will shut off and then reset. There have not been any warning lights on the dash to indicate why this is happening. My vehicle has not been examined by a dealer or independent service center.
- Back over prevention › Warnings · Unknown or other
On the 2013 Ford edge I own the backup camera fails frequently and without warning. Sometimes the camera will not work at all when the transmission is placed in reverse, other times the camera will fail while during the process of backing up. Problem - does not work at all: When the car is placed…
On the 2013 Ford edge I own the backup camera fails frequently and without warning. Sometimes the camera will not work at all when the transmission is placed in reverse, other times the camera will fail while during the process of backing up. Problem - does not work at all: When the car is placed in reverse the camera projects a blue screen then states the camera is not available, this happens when it does not work at all. Problem - shuts down while in use: Turns off while in use, one has the rear camera view when backing up, then the camera does one of two things it flips flops (top to bottom) or flashes a blue screen then states the camera is not available. And then sometimes the camera will work for one to three times (the camera is working while backing up, turn the vehicle off, exit / re-enter the vehicle and it works for backing up, but the next time the vehicle is entered and placed in reverse the camera is not working at all and the message reads camera is not available. This has been occurring on a more frequent basis over the last month
- Service brakes
I am submitting this letter to report a serious safety defect involving the brake system on my 2013 Ford Edge (VIN: [XXX]). The vehicle is experiencing a brake failure consistent with known ABS/HCU pump issues that have affected similar Ford Edge model years. On XXX, the vehicle was inspected at…
I am submitting this letter to report a serious safety defect involving the brake system on my 2013 Ford Edge (VIN: [XXX]). The vehicle is experiencing a brake failure consistent with known ABS/HCU pump issues that have affected similar Ford Edge model years. On XXX, the vehicle was inspected at Randall Reed’s Planet Ford 635 in Garland, Texas. Service Advisor Luis Rodriguez confirmed the brake concern and provided a repair estimate of $3,500. The dealership indicated that the failure is related to the ABS/HCU system. The symptoms include: A spongy brake pedal Inconsistent brake pressure Reduced braking effectiveness Increased stopping distance Unpredictable brake response These symptoms match those described in Ford Recall 16C10, which addressed ABS/HCU pump failures on certain 2012–2014 Ford Edge vehicles. Although my VIN is not included in the recall, the failure pattern is identical and presents a clear safety hazard. I have contacted Ford Motor Company multiple times, including through executive escalation channels, but I have not received a response or assistance. Given the nature of this defect and its similarity to a previously acknowledged safety issue, I believe this may indicate a broader pattern that warrants investigation. I respectfully request that NHTSA review this matter to determine whether the existing recall should be expanded to include additional VINs or model ranges affected by the same ABS/HCU defect. Thank you for your attention to this safety concern. I am available to provide additional documentation, including the dealership diagnosis, repair estimate, and service notes. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
The rear back up camera stopped working , goes black or flips upside down. Sometimes even flickers and then says contact your local dealer for assistance.
- Service brakes
The brakes on my 2013 Ford Edge failed with no notice. Luckily I was able to coast into a parking lot to get stopped. Even pushing the brake pedal to the floor will not stop the car. We immediately and safely took the car to our local repair shop who confirmed we needed 2 ABS parts to fix the…
The brakes on my 2013 Ford Edge failed with no notice. Luckily I was able to coast into a parking lot to get stopped. Even pushing the brake pedal to the floor will not stop the car. We immediately and safely took the car to our local repair shop who confirmed we needed 2 ABS parts to fix the car. That was Oct, 2025 and as of today (June 10, 2026)the parts are still not available to order. I have checked with 3 Ford dealers in 3 states and all say the same thing. They can't order the parts to fix my car and say over 1,500 are on back order. The car is undriveable with no brakes and creates a major safety risk. I have heard some dealers got Ford to provide a rental car. It is becoming a financial burden not having a car to drive for 10 months and Ford doesn't seem to have put out any recall or offer any help.
- Service brakes, hydraulic
The contact owns a 2013 Ford Edge. The contact stated that while driving at 25 MPH, the brakes failed, and the vehicle coasted to the side of the road. There was no warning light illuminated. The contact stated that the failure was recurrent. The dealer was notified of the failure, but repairs…
The contact owns a 2013 Ford Edge. The contact stated that while driving at 25 MPH, the brakes failed, and the vehicle coasted to the side of the road. There was no warning light illuminated. The contact stated that the failure was recurrent. The dealer was notified of the failure, but repairs were pending due to parts unavailability. The manufacturer was not made aware of the failure. The failure mileage was approximately 226,424.
- Unknown or other
The rear backup camera is distorted and the image has flipped upside down
- Back over prevention › Warnings · Unknown or other
The backup camera glitches repeatedly. Have to put in park then reverse and repeat until it displays. When it is producing the error, the alerts are not received to assist with alerting the driver of any potential hazards and you are unable to see due to camera not working. Also, happened in our…
The backup camera glitches repeatedly. Have to put in park then reverse and repeat until it displays. When it is producing the error, the alerts are not received to assist with alerting the driver of any potential hazards and you are unable to see due to camera not working. Also, happened in our 2014 Ford Escape. Although I paid the dealership $600+ to replace it. Now receiving a notice for my 2017 Ford Edge regarding the malfunctioning camera and wondering why either of the other vehicles were not included in this recall.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Door Ajar Warning Light Always On
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated…
The Office of Defects Investigation (ODI) opened this investigation on September 28, 2016 based on allegations that the door ajar light located on the instrument cluster stays on all of the time even when all doors are closed and fully latched on 2011-2013 model year Ford Edge vehicles.When the light is illuminated continuously, vehicle occupants cannot be certain if any of the doors are properly latched.Reported safety consequences as a result of this issue include doors opening while driving (because doors were initially not latched properly), doors cannot be locked while driving, and the interior dome lights staying on continuously. Ford data received from the Information Request letter corresponding to this investigation indicates the failures were caused by contamination of the electrical contacts on the switch located within each door latch that tells the vehicle if the door is open or closed.All four doors contain the same latch design and switch.According to Ford, the Body Control Module (BCM) monitors the position of the switch and continuously samples it to detect a state of change.After a closed door state is detected, a continuous wetting current designed to keep the electrical contacts clean is sent from the BCM to the switches as long as the BCM is active.Beginning with the 2011 model year Edge vehicles, a change in BCM strategy resulted in a reduction of the wetting current sent out to clean the switch contacts by more than 75%.Over time, this low level of current is not sufficient to keep the switch contacts clean and contamination build up causes them to fail as described above.During the course of this investigation, ODI has identified a total of 1,983 complaints related to the door ajar light.Of these complaints, 14 indicated that a door opened while driving.Twelve of the 14 door opening events were situations where an occupant of the vehicle (often a child) opened a passenger door because the doors were not locked.The remaining two complaints involved a door opening on its own because the driver was unaware that the door was unlatched.There were no accidents but one complainant reported that a shoulder injury was caused by the driver having to repeatedly slam the door in an effort to get the door ajar light to turn off.After reviewing all available data, an unreasonable risk to motor vehicle safety has not been identified.The door latches themselves continue to function properly, remaining securely latched until acted upon by a driver or passenger.Child safety locks on the rear doors continue to function properly and can be used to prevent the rear doors from opening via the inside door handles.Vehicle crashworthiness is not affected by the lock condition of the doors and all active safety systems continue to function normally even if the vehicle BCM believes one or more doors is open.In addition, no accidents or accident related injuries have been reported.A safety-related defect trend has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor the issue and reserves the right to take future action if warranted by the circumstances.ODI numbers for the reports cited above are shown in the attached document.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10251228Certain 2010-2014 Model Year Edge and MKX Vehicles - Extended Warranty Coverage on Brake Booster
- 10246076Certain 2010-2014 Model Year Edge and MKX Vehicles - Extended Warranty Coverage on Brake Booster
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10205031Touchscreen navigation system - arabic language - blank screen
- 102050102.0L Ecoboost - Fuel odor
- 102050086F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013
- 10204994Online automotive service information system for March 2016
- 1020498749 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
- 1020498649 CFR Part 579.5 Monthly Communications - January 2016
- 102049792.0 GTDI/2.3L - Front wheel drive - Bibration and/or grinding/banging/clicking noise
- 10183767Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
- 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
- 10177598These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
- 10176123Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. The cellular cloud systems will only allow two remote start requests from the MyFord Mobile/Ford Pass/Lincoln Way apps without a vehicle drive event occurring. If a third remote start request is received, a Vehicle Failed To Start message will be displayed quickly in the mobile app. Once the vehicle is driven, the remote start counter is reset and will allow remote start commands to be sent from the mobile app. If the remote start system is not functioning using the key fob, refer to Workshop Manual (WSM) Section 303-06 for further diagnosis.
- 10169994Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage
- 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
- 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
- 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
- 10159494SSM 47948 - 2010-2019 Various Vehicles - Turbocharged Engines - Oil Supply Filter Replacement When Replacing The Turbocharger Or The Turbocharger Oil Supply Tube For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. When specified in the WSM, the turbocharger oil supply filter must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
- 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
- 10156863Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
- 10155551Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
- 10152473For 2010-2019 vehicles equipped with turbocharged engines, when diagnosing and/or replacing turbo related concerns, all steps within the Workshop Manual (WSM) procedure must be followed including replacement of all mandatory discarded parts. For all turbocharged engine applications, the turbocharger oil supply filter (6C683 gas engine/6L625 connector style or 6A968 diesel engine) must be replaced whenever the turbocharger or the turbocharger oil supply tube are replaced. Turbocharger bearing failure may occur if oil starvation occurs due to a restricted filter.
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10140287Some 2011-2013 Edge/MKX, 2013 Flex/MKT vehicles built on or before 15-Jul-2013 and 2013-2014 Explorer vehicles built on or before 15-Aug-2013 may exhibit a door ajar lamp illuminated with all doors closed. This may be due to the door ajar sensor within the door latch. Follow the Service Procedure steps to correct the condition.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138508Some 2011-2013 Edge/MKX, 2013 Flex/MKT vehicles built on or before 15-Jul-2013 and 2013-2014 Explorer vehicles built on or before 15-Aug-2013 may exhibit a door ajar lamp illuminated with all doors closed. This may be due to the door ajar sensor within the door latch. Follow the Service Procedure steps to correct the condition.
- 10137131Some 2007-2016 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Police Interceptor Sedan/Explorer/Police Interceptor Utility vehicles equipped with AWD and built on or before 30-Jun-2016 may exhibit a propane or natural gas odor during idle or low speed driving. This may be due to break down of the power transfer unit (PTU) fluid caused by excessive heat. If the source of the odor is identified as originating from the PTU, an idler bearing repair kit is available to repair the PTU. Refer to the Workshop Manual (WSM), Section 308-07. If the PTU is determined to be repairable, utilize kit GB5Z-7P258-A and the included instruction sheet. For claiming use causal part 7P258 and applicable labor operations in section 07 of the Service Labor Time Standards (SLTS) Manual.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
- 10127405Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
- 10115953Some 2013-2017 Edge/MKX/Escape/MKC/Fusion/MKZ/Flex/MKT/Mondeo/Kuga/EcoSport AWD vehicles where diagnosis leads to a RDU clutch issue, a rear drive unit (RDU) service kit is available. Use the vehicle identification number (VIN) in the parts catalog to look for base part 4A232. If clutch assembly (base 4A232) is not listed in the catalog, this message does not apply. For vehicle repairs refer to updated Workshop Manual (WSM), Section 205-02 on ATC clutch repairs. Use causal part 4A232 or equivalent and applicable labor operations.
- 10109079Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 101090122013-2017 Edge/MKX/Flex/MKT/MKZ/MKS/Taurus/Taurus Police/Explorer/Explorer Police/Continental vehicles equipped with a 3.5L or 3.7L engine, all wheel drive (AWD) and a power transfer unit (PTU) that is being repaired or replaced for an internal failure must also have the vent hose replaced due to contamination in the hose.
- 10095858Some 2007-2016 edge/mkx/flex/mkt/mkz/mks/taurus/taurus police/explorer/explorer police equipped with all wheel drive (AWD) and built on or before 30-jun-2016 may exhibit a ticking and/or knocking noise coming from the driveline area. To identify this noise, refer to workshop manual (wsm), section 100-04, and follow the symptom chart. If the source of the noise IS identified as the ptu and/or internal to the ptu, disassemble ptu assembly. Refer to updated wsm, section 308-07. If the ptu IS determined to be repairable, utilize kit gb5z-7p258-a and the included instruction sheet. For claiming, use causal part 7p258 and applicable labor operations in section 07 of the service labor time standards (slts) manual.
- 10095154To help differentiate engine oil leaks from other possible sources, a new white-colored fluorescent engine oil dye IS available. Workshop manual (wsm), section 303-00 has been revised to reference the new white-colored dye. The new white fluorescent dye provides a distinct white glow to identify engine oil leaks. The new white fluorescent dye requires a pure uv diagnostic inspection lamp. The white-colored fluorescent dye and pure uv lamp are now in the rotunda catalog. Dye and lamp part numbers. Gasoline only dye: 1 ounce bottle 164-tp-33200601. Diesel only dye: 8 ounce bottle: 164-tp-3320-0008. Pure uv diagnostic inspection lamp 164-tp8695 or 164-r3748.
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