2018 Ford Edge
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2018 Ford Edge. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
7 recalls name the 2018 Ford Edge. Newest first.
Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
Risk and remedy
Risk
A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.
Ford Motor Company (Ford) is recalling certain 2016-2018 Lincoln MKX and 2015-2018 Edge vehicles. The rear brake jounce hose may rupture and leak brake fluid.
Risk and remedy
Risk
A brake fluid leak can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the brake jounce hoses and adjust brake jounce hoses with no damage present, free of charge. Owner notification letters were mailed September 17, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S87.
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Risk and remedy
Risk
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Risk and remedy
Risk
A ruptured front brake hose will cause a brake fluid leak, lengthening the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the front brake hoses with the new hoses that have a revised braid material, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S42.
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge and Lincoln MKX vehicles. These vehicles may have door striker bolts that are shorter than intended. Vehicles with shorter door striker bolts fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components" potentially…
Risk and remedy
Risk
If the doors open in the event of a crash, there is an increased risk of injury.
Remedy
Ford will notify owners, and dealers will replace the door striker bolts, free of charge. The recall began October 18, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18C06.
Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.
Risk and remedy
Risk
An electrical arc can increase the risk of a fire.
Remedy
Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Risk and remedy
Risk
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the torque converters, free of charge. The recall began on July 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16 (S2). Note: This recall is an expansion of recall 17V-427.
Owner complaints
850 complaints17 involved a crash3 involved a fire24 injuries
What owners report most
Latest complaints
- Electrical system · Engine
Coolant leak into the cylinders which has caused misfires & overheating. Vehicle no longer starts and has a complete engine failure. not even 75,000 miles have been put on the car.
- Engine
The vehicle experienced a sudden loss of engine power, violent shaking on cold starts, and a low coolant warning light. A formal inspection has confirmed catastrophic internal coolant intrusion into the cylinders, requiring a complete engine long-block replacement. The official repair estimate from…
The vehicle experienced a sudden loss of engine power, violent shaking on cold starts, and a low coolant warning light. A formal inspection has confirmed catastrophic internal coolant intrusion into the cylinders, requiring a complete engine long-block replacement. The official repair estimate from the shop is $9297.30 at 81,320 miles. This failure directly matches the manufacturing defect detailed in Ford TSB 19-2346 and is part of the open NHTSA investigation into 2015-2018 Ford Edge engine power loss. The threat of sudden engine failure while driving presents a severe highway safety hazard.
- Engine · Fuel/propulsion system
I have a 2018 Ford Edge with the 2.0L EcoBoost engine. Currently the head gasket is cracked and coolant is constantly dripping out under hood. Im constantly running out of coolant and my engine light is on.
- Engine
While driving our 2018 Ford Edge we noticed a sudden loss of power, hesitation, white smoke during operation and a loss of coolant. Vehicle idles poorly and sometimes dies when stopped at stop lights.
- Engine
The 2018 Edge has been having Engine misfires for at least 3 months. Edge has had rough starts in the AMs - Check engine has gone on and off. Two main concerns is that the issue with the 2.0 Eco boost is the coolant intrusion into cylinders causing a whole engine replacement. Currently the 2018…
The 2018 Edge has been having Engine misfires for at least 3 months. Edge has had rough starts in the AMs - Check engine has gone on and off. Two main concerns is that the issue with the 2.0 Eco boost is the coolant intrusion into cylinders causing a whole engine replacement. Currently the 2018 Edge only has 65,723 Miles Ford has quoted the repair at a cost of 11k I was prompted to take vehicle in because when I was driving on the Highway at 65mph the engine gives gives you a message the car is going to overheat - so it will automatically reduce engine power to not crack the engine block but not great when you are travelling at a high rate of speed.
- Engine
Check engine light appeared, heat stopped working, and received alerts for overheated coolant for 5 second intervals before it would disappear. Mechanic evaluation: Technician performed diagnostic inspection due to multiple engine fault codes, overheating, and engine misfire conditions. Upon…
Check engine light appeared, heat stopped working, and received alerts for overheated coolant for 5 second intervals before it would disappear. Mechanic evaluation: Technician performed diagnostic inspection due to multiple engine fault codes, overheating, and engine misfire conditions. Upon inspection, technician found evidence of an internal cylinder head gasket failure allowing engine coolant to leak into the combustion chamber and cylinder wall area. Coolant intrusion into the affected cylinder is causing improper combustion, resulting in engine misfire, especially during initial start up. The internal coolant leak can also contribute to coolant loss, overheating, and internal engine damage.
- Engine
"I am reporting a severe, known manufacturing defect involving internal coolant intrusion on my 2018 Ford Edge 2.0L EcoBoost, which has caused total engine failure and rendered the vehicle entirely unsafe and completely inoperable. The vehicle began throwing codes P0300 (Random Misfire), P0302…
"I am reporting a severe, known manufacturing defect involving internal coolant intrusion on my 2018 Ford Edge 2.0L EcoBoost, which has caused total engine failure and rendered the vehicle entirely unsafe and completely inoperable. The vehicle began throwing codes P0300 (Random Misfire), P0302 (Cylinder 2 Misfire), and P0303 (Cylinder 3 Misfire) due to liquid coolant flooding the combustion chambers. The engine is now completely locked and will not start, stranding me at home with no transportation. This is a critical safety issue. Liquid coolant leaking into active engine cylinders poses an immediate risk of sudden engine stalling while driving, loss of motive power in traffic, and potential engine fire hazards. This failure matches Ford's own Technical Service Bulletin (TSB 22-2229), proving Ford has long-standing knowledge of this hazardous design defect. When I contacted Ford Motor Company corporate customer service for emergency assistance and towing to a dealership, Ford explicitly refused to assist me and instructed me to contact class-action plaintiff's attorneys instead. Ford is actively refusing to remedy a severe, known safety hazard for a stranded consumer. I request that NHTSA escalate its investigation into Ford EcoBoost coolant intrusion to force a mandatory safety recall before this defect causes a serious highway accident."
- Electrical system · Engine · Fuel/propulsion system
I have barely had my car now for 2 years and have had nothing but problems with it since the day I bought it it spends more time in the shop then any other vehicle I’ve owned! I’ve had to relaxed the coils 8 times now in the past year 5 of them in the past 5 months! The coolant continues to leak…
I have barely had my car now for 2 years and have had nothing but problems with it since the day I bought it it spends more time in the shop then any other vehicle I’ve owned! I’ve had to relaxed the coils 8 times now in the past year 5 of them in the past 5 months! The coolant continues to leak into the fuel system calling it an COOLANT INTRUSION which is causing havoc on my cold my engine my catalic converter to get extremely hot and causing my coils to burn and melt leaving me stranded alone on dark freeways costing me hundreds now thousands from having to have it towed to time in the shop parts and labour not to mention countless hours and days missed off work unable to get there or being late already lost one job and on the verge of losing another! The lady 2 coils that I had to replace weren’t lasting more than a week to a few days! I know there are countless complaints about this issue and major problem! WHY HAS THERE NOT BEEN ANYTHING DONE ABOUT IT YET WHY ISN’T THIS BEEN RECALLED ARE THEY WAITING FOR SOMEONE TO GET KILLED BECAUSE THEIR STATUS ON FIRE AND BLOWS UP?? I’m ready to start Law suit this is not right nor ok! We trust these manufacturers to build safe reliable vehicles and if not then they need to replace or repair them! This is the only vehicle I have and I’m disabled and can’t just go out and buy a new car let alone continue to pay for repairs I shouldn’t ever have to pay for over and over again! Please help?! You want dates? I have several dates!
- Engine and engine cooling
The contact owns a 2018 Ford Edge. The contact stated that while driving at 5 MPH and depressing the accelerator pedal, the vehicle began to overheat, with white smoke emitted from the front and rear of the vehicle. The vehicle was towed to the dealer, where diagnosis revealed coolant leaking into cylinder three. The vehicle was repaired. The manufacturer was notified of the issue. The failure mileage was 106,425.
- Engine
The contact owns a 2018 Ford Edge. The contact stated that while idling, a loud rattling sound was heard from the vehicle. The sound occurred for a month before the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a fractured flex plate. The…
The contact owns a 2018 Ford Edge. The contact stated that while idling, a loud rattling sound was heard from the vehicle. The sound occurred for a month before the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with a fractured flex plate. The dealer informed the contact that the issue was a known problem; however, the vehicle was not covered under warranty due to the age and mileage. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 127,000.
- Engine · Engine and engine cooling
The contact owns a 2018 Ford Edge. The contact stated that while driving, the check engine warning light illuminated. The contact stated that the vehicle was losing coolant, but there was no leak found. The vehicle was towed to Meineke, where it was informed that the engine needed to be replaced.…
The contact owns a 2018 Ford Edge. The contact stated that while driving, the check engine warning light illuminated. The contact stated that the vehicle was losing coolant, but there was no leak found. The vehicle was towed to Meineke, where it was informed that the engine needed to be replaced. The vehicle was towed to an unknown dealer, but no issue was found. There was coolant added to the coolant reservoir. The vehicle was placed on a pressure machine for 4 hours, and a small leak was found. The contact was informed that the head gasket needed to be replaced. The thermostat and cap were previously replaced, and the vehicle was repaired. There was smoke coming from the vehicle. The contact stated that the dealer had not thoroughly checked the vehicle. The failure mileage was approximately 95,655.
- Engine
Vehicle began a slight engine miss and acceleration hesitation occasionally. Over a year it began to be more often. I had the car in for maintenance several time to diagnose the problem but the engine light never came on there was no code. After another year it became worse and the engine light…
Vehicle began a slight engine miss and acceleration hesitation occasionally. Over a year it began to be more often. I had the car in for maintenance several time to diagnose the problem but the engine light never came on there was no code. After another year it became worse and the engine light came. The mechanic says that a cylinder has water intrusion from the cooling system. The mechanic states that the vehicle needs a new engine. Research shows this is a common problem with this model engine. Ford has no fix currently for the engine. My mechanic says that a new engine is around $8,000-9,000.00.
- Engine
I own a 2018 Ford Edge with a 2l Eco Boost motor. I bought it 3 months ago. The car now has 39,000 miles on it and the engine started bucking and cutting out as I drove down the rode. I took it to the dealer and they said it is coolant intrusion. They have to replace the engine at a cost of…
I own a 2018 Ford Edge with a 2l Eco Boost motor. I bought it 3 months ago. The car now has 39,000 miles on it and the engine started bucking and cutting out as I drove down the rode. I took it to the dealer and they said it is coolant intrusion. They have to replace the engine at a cost of $10,000. After reaching out to Ford they refuse to cover or even help cover the cost. The defect is a well known design flaw and is well documented on the internet. I think they need to be forced to recall these motors before someone gets killed or injured from the cars erratic behavior. When it happens its like the car slams on its brakes for a moment and it scares the crap out of you. I just paid $21,000 for this vehicle. Carfax was clean, no mention of any issues whatsoever.
- Engine
Coolant intrusion on the engine block a manufacturers problem which now leaked into the engine block and the vehicle has 50,618 miles and needs a total engine replacement. This is a 2018 and it has internal engine failure, there is a lawsuit but I need my car now to get to and from work.
- Engine · Power train
My 2018 Ford Edge with the 2.0L EcoBoost engine has approximately 80,000 miles. The vehicle recently experienced a significant loss of engine coolant with no visible external leak found. The coolant level was extremely low when checked. While driving the vehicle, the engine began running very…
My 2018 Ford Edge with the 2.0L EcoBoost engine has approximately 80,000 miles. The vehicle recently experienced a significant loss of engine coolant with no visible external leak found. The coolant level was extremely low when checked. While driving the vehicle, the engine began running very rough and the check-engine light started flashing, indicating a severe misfire. Because of the sudden change in engine operation and concern about possible engine damage or loss of power, I turned around and stopped driving the vehicle. It has not been driven normally since. The vehicle has not yet gone through Ford’s full diagnostic procedure for internal coolant intrusion. I am aware that Ford has issued TSB 19-2346 concerning coolant intrusion into the cylinders on certain 2015-2018 Ford Edge vehicles equipped with the 2.0L EcoBoost engine. Based on the severe coolant loss with no visible external leak and the subsequent misfire/flashing check-engine light, I am concerned that my vehicle may be experiencing the same condition. The vehicle is available for inspection. A Ford dealership recently inspected the vehicle for a separate flexplate concern and advised that it was not exhibiting the cracked-flexplate issue. The coolant-loss and engine-misfire condition occurred afterward. I am reporting this because a sudden severe engine misfire, overheating, or loss of engine power while driving could create a safety risk, especially if it occurs at highway speeds or in traffic.
- Engine
Engine rough idling, power compromised, check engine light on, determined coolant intrusion into engine which had to be replaced.
- Engine and engine cooling
The contact owns a 2018 Ford Edge. The contact stated that an independent mechanic became aware that coolant was leaking into cylinder #3. The check engine warning light was illuminated. Additionally, DTC: P0303 was displayed. The contact associated the failure with NHTSA Action Number: DP26008…
The contact owns a 2018 Ford Edge. The contact stated that an independent mechanic became aware that coolant was leaking into cylinder #3. The check engine warning light was illuminated. Additionally, DTC: P0303 was displayed. The contact associated the failure with NHTSA Action Number: DP26008 (Engine and Engine Cooling). The dealer was contacted. The manufacturer was contacted by phone and made aware of the failure. The failure mileage was approximately 114,700.
- Engine
Have water intrusion into engine which caused engine to overheat and started knocking as I was trying to get off hwy to safety from other hwy traffic. And ford knows about this issue and will not do nothing until if fails. Well I failed on me and put me in a unsafe zone when it did and now its out…
Have water intrusion into engine which caused engine to overheat and started knocking as I was trying to get off hwy to safety from other hwy traffic. And ford knows about this issue and will not do nothing until if fails. Well I failed on me and put me in a unsafe zone when it did and now its out of warranty and ford wants to charge me thousands to repair thier flaw they know has issues and can put customers into danger areas when fails
- Engine · Fuel/propulsion system
Coolant intrusion, Ford service shop states it needs a new motor. This is a known issue and the vehicle is not over 100k miles. Driving on highway and loss of power, swapped spark plugs and ignition coil, check engine light turned back on a week later and engine overheated. White smoke and loss of coolant.
- Engine
My 2018 Ford Edge Titanium (2.0L EcoBoost) is experiencing internal engine coolant intrusion - the defect described in Ford Technical Service Bulletin 22-2229 (June 10, 2022), which covers 2015-2018 Ford Edge 2.0L EcoBoost vehicles for coolant leaking into the engine cylinders. The engine loses…
My 2018 Ford Edge Titanium (2.0L EcoBoost) is experiencing internal engine coolant intrusion - the defect described in Ford Technical Service Bulletin 22-2229 (June 10, 2022), which covers 2015-2018 Ford Edge 2.0L EcoBoost vehicles for coolant leaking into the engine cylinders. The engine loses motive power without warning: it revs but the vehicle barely accelerates, including at road speed - a sudden loss-of-power hazard in traffic. Symptoms began approximately 09/08/2026. The check-engine light is illuminated with diagnostic codes P0300, P0302, P0303 (engine misfires, cylinders 2 and 3), P0316 (misfire on startup), P0217, P1285, P1299 (overheating - the computer has entered cylinder-head over-temperature protection mode), P0299 (turbo underboost), P0012 (cam timing), P0172 (rich condition), and P0420. This matches Ford's own bulletin identifying coolant intrusion into the cylinders, a condition the bulletin says may require complete engine (long-block) replacement. The selling dealer (JD Byrider) was formally notified on 09/29/2026 and I have requested cooling-system pressure testing and cylinder inspection. Exact current mileage is unknown - the vehicle is at the dealership.
- Engine
Ref existing NHTSA DP26008 report Significant loss of engine power An "Engine Coolant Over Temperature" warning After the vehicle sits and cools, the engine can run roughly A cylinder-misfire check-engine light can appear. defect addressed by FORD TSB 19-2346/22-2229. The vehicle has only 78,000…
Ref existing NHTSA DP26008 report Significant loss of engine power An "Engine Coolant Over Temperature" warning After the vehicle sits and cools, the engine can run roughly A cylinder-misfire check-engine light can appear. defect addressed by FORD TSB 19-2346/22-2229. The vehicle has only 78,000 miles and requires approximately $12,000 in engine replacement. Car is unsafe to drive due to intermittent engine stalling/lack of performance
- Power train
At a routine oil change visit, Akins Ford found the engine coolant low and added coolant. That had not happened before. Later, while my daughter was driving the vehicle, the check engine light came on and an engine warning message appeared. The engine lost power and the vehicle could not be driven…
At a routine oil change visit, Akins Ford found the engine coolant low and added coolant. That had not happened before. Later, while my daughter was driving the vehicle, the check engine light came on and an engine warning message appeared. The engine lost power and the vehicle could not be driven normally. A scan tool read DTC P0303, cylinder 3 misfire detected. The vehicle was towed to Akins Ford in Winder, Georgia. On XXX Akins opened repair order 955703 and diagnosed a cylinder number 3 misfire caused by coolant intrusion into the cylinder. The dealer performed a borescope inspection and confirmed coolant in the engine. The dealer said the engine long block has to be replaced and estimated the repair at $9,051.31. The vehicle had approximately 83,931 miles. It is still at the dealership and has not been repaired. Ford issued Technical Service Bulletin 19-2346 on XXX, titled "2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." It covers 2015-2018 Edge vehicles with the 2.0L EcoBoost engine. It describes a low coolant level and a runs rough condition with DTCs including P0301 through P0304, states the cause may be coolant intrusion into the cylinder, and directs dealers to replace the long block engine assembly. My vehicle is within that range. My failure matches the bulletin on model year, engine, symptom and diagnostic code. I contacted Ford on XXX and asked for assistance. Ford denied assistance and said the vehicle was too old because it is more than six years old. The vehicle has under 100,000 miles. My Ford case number is [XXX]. I am reporting this as a safety problem because the engine lost power while my daughter was driving the vehicle. I understand NHTSA opened defect petition DP26008 on XXXcovering the 2.0L EcoBoost engine in 2015-2018 Edge vehicles. There was no crash, no fire and no injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
The coolant start leaking into cylinder#1 and cause a check engine light on and problems with the idle and engine performance, my care has only 40k mileage on it and the warantty already passed on it. Its a big ford fail of design or production and i want them to handle that. We can't buy expensive…
The coolant start leaking into cylinder#1 and cause a check engine light on and problems with the idle and engine performance, my care has only 40k mileage on it and the warantty already passed on it. Its a big ford fail of design or production and i want them to handle that. We can't buy expensive cars and not trust a big company like ford. I can't handle the repair cost out of pocket and i want to file an official complain against ford to carry all the repair cost and get my car repaired and ready to drive in safely.
- Engine
Coolant leaking directly into the engine’s combustion chambers. Mechanical failure, not a simple leak: coolant crosses from the cooling jacket into the cylinders themselves, fouling combustion instead of regulating temperature. The defect traces to the engine block and cylinder head design…
Coolant leaking directly into the engine’s combustion chambers. Mechanical failure, not a simple leak: coolant crosses from the cooling jacket into the cylinders themselves, fouling combustion instead of regulating temperature. The defect traces to the engine block and cylinder head design, combined with a head gasket seal, inadequate. The resulting symptoms as a sudden, significant loss of power paired with an “Engine Coolant Over Temperature” warning on the dashboard, often followed by rough running once the engine cools and a check-engine light tied to a cylinder misfire. Stopped at a green light to turn left. When the oncoming traffic cleared. Hit gas and it almost stalled. Addition traffic approaching me had to slow down to avoid hitting me.
- Engine
Coolant intrusion into cylinder 3, diagnosed at two different shops. This is a known defect in the manufacturing of the engine block and Ford corporate refused to assist us in any way in fixing it. $9600+ repair quote on a car with 121000 miles! There is am active TSB, so they know all about it! This should not be allowed!!!
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of Motive Power
The Office of Defects Investigation (ODI) received a petition on August 5, 2026, requesting a defect investigation into the 2.0 Liter EcoBoost engine on model year 2015-2018 Ford Edge vehicles. The petition alleges that engine coolant intrusion results in a significant loss of engine power, accompanied by an "Engine…
The Office of Defects Investigation (ODI) received a petition on August 5, 2026, requesting a defect investigation into the 2.0 Liter EcoBoost engine on model year 2015-2018 Ford Edge vehicles. The petition alleges that engine coolant intrusion results in a significant loss of engine power, accompanied by an "Engine Coolant Over Temperature" warning message. The petition further alleges that after the vehicle has sat and cooled down, the engine runs roughly and generates a check engine light for a cylinder misfire. This defect petition is being opened to evaluate the issue and determine whether to grant or deny the petition. The petition can be reviewed at NHTSA.gov under ODI number 11754989.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010950Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
- 11009828The affected vehicles have an emissions control system that does not account for certain in-use conditions and might not control tailpipe emissions effectively over time.
- 11009445Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11008410The affected vehicles have an emissions control system that does not account for certain in-use conditions and might not control tailpipe emissions effectively over time.
- 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10237445Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Cracks REASON FOR THIS SUPPLEMENT Aftermarket torque converters are no longer approved for this program, Ford part number DG9Z- 7902-H is readily available Customers will be mailed a second owner letter in June 2023 Added Attachment IV Mobile Repair Assessment Added Pick-up and Delivery information for Participating Dealers Updated Technical Instructions, Verbal Authorization needed prior to parts being ordered by SSSC
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10233587Some 2018-2019 Edge/Continental, 2018 MKX and 2019 Nautilus vehicles built on or before 1-Aug-2019 and 2018-2019 Fusion/MKZ vehicles built on or before 15-Aug-2019 equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. To correct the condition, follow the Service Procedure steps to replace the oil pan with a new oil pan equipped with a press in place gasket.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10228866Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10225540Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222518Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters
- 10218899Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Crack In some of the affected vehicles, a cracked flexplate may cause a rattling noise at start up and/or while driving the vehicle. The rattling noise may vary with vehicle operation and is most apparent with transmission in drive at idle speed. Some customers may also feel a powertrain vibration, encounter an inability to start the engine, or experience a loss of motive power while driving.
- 10218898Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time.
- 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- 10214126Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
- 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
- 10210391Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
- 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10208146Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
- 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- 10205482Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10202617Some 2015-2021 Edge, 2016-2018 MKX, and 2019-2021 Nautilus vehicles may exhibit the parking lamps stay on and/or the trailer lights flicker with vehicle turned off when a trailer is connected to the vehicle. This may be due to the software in the trailer module (TRM). To correct the condition, reprogram the TRM with the latest software of the appropriate Ford diagnostic scan tool. Use causal part 19H332 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201635This article supersedes TSB 17-0065 to update the Service Procedure and vehicles affected. Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles built on or before 05-Jun-2019 may exhibit a rattle or flutter noise from the underbody of the vehicle while moving. This may be due to the movement of loose underbody shield fasteners which are attached to the underbody shields. To correct the condition, follow the Service Procedure to remove the assembly aid fasteners.
- 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10201019Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
- 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
- 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10199502Some 2015-2021 Edge, 2016-2018 MKX and 2019-2021 Nautilus vehicles may exhibit a hood bounce or flutter condition at high speeds. This may be due to an incorrect adjustment of the rubber bump stops. To correct this condition, make sure the rubber bump stops are in contact with the inner hood sheet metal. Using a piece of paper between the hood and the rubber hood stop, make sure the paper fits snug with hood closed. For claiming, use causal part number 16612 and applicable labor times from Section 12 of the Service Labor Times Standard (SLTS) Manual.
- 10198658Some 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Every Ford Edge model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.