2019 Ford Edge
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2019 Ford Edge. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
3 recalls name the 2019 Ford Edge. Newest first.
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A…
Risk and remedy
Risk
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Risk and remedy
Risk
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy
Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Ford Motor Company (Ford) is recalling certain 2019 Edge vehicles. The driver-side seat belt pretensioner anchor may have been improperly crimped, possibly resulting in the seat belt webbing detaching from the anchor in the event of a crash.
Risk and remedy
Risk
In the event of a crash, seat belt webbing that detaches from the anchor will not properly restrain the driver, increasing their risk of injury.
Remedy
Ford has notified owners, and dealers will inspect and, if necessary, replace the driver's side pretensioner assembly, free of charge. The recall began November 12, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19S37.
Owner complaints
774 complaints7 involved a crash1 involved a fire4 injuries
What owners report most
Latest complaints
- Power train
2019 Ford Edge SEL internal torque converter shutters at 25-60miles an hr. Took to ford garage varied that it is the torque converter is bad with metal in transmission pan guild. Extended warranty called they only want to put a used transmission in with 45000 miles on it when my car only has 57000…
2019 Ford Edge SEL internal torque converter shutters at 25-60miles an hr. Took to ford garage varied that it is the torque converter is bad with metal in transmission pan guild. Extended warranty called they only want to put a used transmission in with 45000 miles on it when my car only has 57000 miles and when I bought it in 02/12/22 it has 26,231 miles on it . It is known to have this problem with transmissions for that yr . There should be a recall on it since so many people that have reported this to ford . So now I have to come up with around $2000.00 for a new transmission bc warranty company refuses to pay for a new transmission . Contact ford about this and lady told me I’ll just have to pay out of pocket then bc they can’t help me. It’s not right I paid for extended warranty should be able to have new one
- Power train
Per dealership at 69,000 miles, need to repair torque converter and planetary assembly or replace transmission
- Unknown or other
My suv has been stuttering/hesitating. Especially going uphills. After replacing quite a few things, we took it to ford for a diagnostic test. They report that the torque converter has gone bad. It started Aug 28 2026. Ford diagnosed it yesterday Oct 19. Waiting on fords printed report.
- Engine
Car started running running roughly with white smoke coming out the exhaust. As since researched, it’s a known issue, the coolant intrusion into the cylinder. Repair shop says it needs a new engine. I called Ford to check to see if they could offer any assistance but they couldn’t, the car is…
Car started running running roughly with white smoke coming out the exhaust. As since researched, it’s a known issue, the coolant intrusion into the cylinder. Repair shop says it needs a new engine. I called Ford to check to see if they could offer any assistance but they couldn’t, the car is just out of warranty (2019 with 62,000 miles). They opened a case #CXH-09690702 and advised to keep all repair receipts in case Ford should ever do a recall in the future.
- Power train
The vehicle shudders and misses bad at this has been going on for several months. Wehaditscanned by a transmission shop and the said it was spark plug trouble. We replaced them twice and did not fix problem. We had it scanned again and was coil packs which we replaced twice an it did not fix it.…
The vehicle shudders and misses bad at this has been going on for several months. Wehaditscanned by a transmission shop and the said it was spark plug trouble. We replaced them twice and did not fix problem. We had it scanned again and was coil packs which we replaced twice an it did not fix it. Ford dealership did a scan and said it was the torque converter and would be $4000.00 to fix. Transmission shop quoted about 2800.00. They said to wait till mid October because Ford was making a valve body that might fix the problem.
- Power train
In late August 2026, I was driving my 2019 Ford Edge SEL (2.0L EcoBoost, AWD, 8F35 8-speed automatic) at approximately 100,085 miles with my young son as a passenger. After coming to a normal stop at a stop sign, the vehicle would not engage any gear when I attempted to pull away. It rolled in…
In late August 2026, I was driving my 2019 Ford Edge SEL (2.0L EcoBoost, AWD, 8F35 8-speed automatic) at approximately 100,085 miles with my young son as a passenger. After coming to a normal stop at a stop sign, the vehicle would not engage any gear when I attempted to pull away. It rolled in neutral, with no drive power, approximately 150 feet past the stop sign before coming to a stop. The rotary shifter then automatically returned itself to Park. The wrench and check engine warning lights were illuminated. From that point on, the transmission would not engage any gear, including Neutral. Every time I tried selecting a gear, the shifter automatically returned to Park. The vehicle was completely immobilized and had to be towed home, and later towed to a Ford dealership. Since the day I purchased the vehicle, it exhibited transmission shudder at speeds below approximately 30-35 mph, a condition documented for this model year in TSB 25-2154, as well as occasional rough shifting at random times with no consistent pattern. The dealer service center the vehicle is currently with diagnosed the failure and recommended a transmission replacement, quoting $6,957.94 for parts and $3,325 for labor + taxes/fees for a total of $11,015.62. This was a sudden, complete loss of motive power while pulling away from a stop with a child in the vehicle. Had it occurred while crossing an intersection or merging, a collision could easily have resulted. The 8F35 transmission in 2019 Edge vehicles has multiple related service bulletins and recalls, including TSB 19-2213, TSB 25-2154, and Safety Recall 20S49 (start/stop accumulator issues that can progress to loss of transmission function). My VIN shows no open recalls. I am filing this complaint because a complete loss of drive at approximately 100,000 miles, occurring immediately after a stop, suggests a defect that NHTSA should evaluate across this transmission population.
- Power train
My car is having an extremely hard time accelerating and when it does its shifting rough, shuttering and lagging. I cant tell if the transmission is slipping or if its coil packs and spark plugs but its struggling. It throws no codes which keeps everyones hands tied because we dont even know which direction to go with it. My warranty covers power train but with no codes being thrown, no one is honoring the warranty.
- Unknown or other
No accident. The vehicle will jerk and shrugs when accelerating. Losses performance and has a high rpm reading. I'm not sure of the date but it was like 5 months ago. It doesn't do it every time I drive it. More often than not though.
- Power train
•Torque converter failure diagnosed by dealership available for inspection until scheduled repair work. •In danger of complete failure; could cause highway accident if sudden failure or personal danger if broken down along roadways. •Only inspected by dealership service dept. •No indicator lights or warning lamps. I did notice RPM gauge needle jumping slightly several weeks before shudder was felt physically.
- Power train
Experienced a shudder when accelerating from a stop, increasing in intensity as time went on. There was no warning lamp or any other indication from the vehicle system that there was a problem. After a few weeks of increasing concerns, I brought the car in to my Ford Dealer for diagnostics. Ford…
Experienced a shudder when accelerating from a stop, increasing in intensity as time went on. There was no warning lamp or any other indication from the vehicle system that there was a problem. After a few weeks of increasing concerns, I brought the car in to my Ford Dealer for diagnostics. Ford Dealer confirmed this was due to a failing torque converter, which is very common in this vehicle, and a Technical Service Bulletin had just been issued for this. I was advised not to drive it, as it would eventually cause severe damage to the transmission. Additionally, continued driving could lead to sudden acceleration loss, engine stalling in traffic, and dangerous transmission overheating which are serious safety concerns for myself and drivers around me. I contacted Ford for financial assistance with this repair because they were fully aware of this common problem with their vehicles, and my car was just out of warranty. Ford offered to pay 40% of the repair, but I still ended up paying over $4,000 out of pocket to repair an issue that was a result of their faulty factory product that should have been part of a mass recall. It took 7 long weeks for this repair to be completed due to low availability of several parts that were on back-order.
- Power train
Replaced transmission in April 2025. On 9/14 error messages displayed powertrain failure. 9/15 car would not reverse. At shop pending diagnostic
- Power train
Transmission failure, specially torque converter. It's my primary vehicle and my children and I are at risk daily due to delay in the system when accelerating and shuddering. You can't accelerate quickly because the car can't keep up. There is the chance of complete failure while driving putting…
Transmission failure, specially torque converter. It's my primary vehicle and my children and I are at risk daily due to delay in the system when accelerating and shuddering. You can't accelerate quickly because the car can't keep up. There is the chance of complete failure while driving putting others and myself at risk of an accident. Due to overheating elements an engine fire is also a valid concern. Other components have started to go bad on the vehicle after this. Problem was reproduced with a service agent at the dealer. The dealer scheduled an in depth transmission study. It found a failing torque converter. The dealer and service team have inspected it and determined it needed replaced. PARTS ARE BACK ORDERED DUE TO THE INFLUX OF THIS BEING A KNOWN ISSUE CAUSING SAFETY ISSUES FOR MANY EXPECTED TO CONTINUE DRIVING THE VEHICLES INCLUDING MYSELF BECAUSE IT'S MY PRIMARY VEHICLE. Today is September 16, it was diagnosed and parts ordered September 8. Parts may not even be available until October 5, that's if they are no longer back ordered. That doesn't include the time it takes the dealer to get your repairs scheduled. Best case scenario it's fixed before winter. Worst case it leaves our family hurt, stranded, or with other compiling issues. No warning for this issue.
- Engine and engine cooling
The contact owns a 2019 Ford Edge. The contact stated that after starting the vehicle the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The vehicle was diagnosed with engine failure caused by coolant intrusion into the engine. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 35,330.
- Power train
Torque converter began to fail around 50k miles. Took to Ford for service under TSB last July at around 60k miles, but performance has steadily deteriorated to present, around 80k miles, while waiting for service parts. Issue has expanded to cause violent engine surging, which I worry will increase the risk of a crash. Ford quoted $11k to replace the torque converter, a part they acknowledge is faulty.
- Power train
-took my vehicle into the dealership after it left my wife and kids stranded in the middle of the highway. Codes came up as a transmission problem. Took it to the dealership and they said it needs a whole new transmission. Car only has 115k miles. Transmission fluid has been replaced 2 times. Dealer has confirmed and diagnosed the issues.
- Engine
Engine coolant leak inside the cylinder Local mechanic inspected and confirmed engine head gasket blown off. Car driven only 66k miles.
- Engine · Fuel/propulsion system · Power train
accelerated from a stop sign and engine cut out, leaving me stopped dead in the middle of the street, the engine would not restart after 4 tries, I let it sit, I googled the incident, and was told to let car sit for a minute and try to restart. I let it sit for a minute and it restarted like…
accelerated from a stop sign and engine cut out, leaving me stopped dead in the middle of the street, the engine would not restart after 4 tries, I let it sit, I googled the incident, and was told to let car sit for a minute and try to restart. I let it sit for a minute and it restarted like nothing happened. Google said there was a sensor fault because of an error temperature reading in the crank position sensor, so the car shut down to protect the engine. I think this could have been a dangerous situation, if there had been traffic. the temperature gauge read normal.
- Engine
The engine blew due to coolant getting into the engine. This happened in 2025 and I had to have the engine replaced and pay completely out of pocket for it. I see that there is an investigation into 2015-2018 Ford Edge motors. Mine is a 2019 but has the same engine and had the same issue.
- Engine
My vehicle experienced a serious engine failure after exhibiting symptoms that included loss of coolant, sputtering/rough running, a check-engine light, loss of power, and the vehicle shutting down. I have since been advised that the engine has failed and requires significant repair or replacement.
- Engine · Power train
The engine failed in 2024, leaving me stalled on the side of a major highway. More recently, in August 2026, my vehicle began experiencing problems shifting into reverse. A warning message stating, “Selected Gear will engage at low speed,” would appear. I contacted my local Ford dealership, and…
The engine failed in 2024, leaving me stalled on the side of a major highway. More recently, in August 2026, my vehicle began experiencing problems shifting into reverse. A warning message stating, “Selected Gear will engage at low speed,” would appear. I contacted my local Ford dealership, and they stated that the transmission fluid was in poor condition, although they were unable to reproduce the specific shifting issue I was experiencing at that time. On September 3, 2026, while driving to work, my vehicle began losing transmission pressure and was unable to accelerate while I was traveling on the main highway. I contacted my local Ford dealership again, and I was informed that the transmission pump was failing. The vehicle and transmission components are available for inspection upon request. My safety, my child's safety, and the safety of other drivers on the highway were put at risk. While traveling on a major highway, my vehicle suddenly lost the ability to accelerate. A complete loss of power or the vehicle stalling in traffic could have resulted in a serious accident, particularly with vehicles traveling behind me at highway speeds. Yes. My local Ford dealership has confirmed that the transmission pump is failing. The vehicle has been inspected/diagnosed by my local Ford dealership. It has not been inspected by police or insurance representatives. Yes. The vehicle has experienced ongoing issues for approximately the past two years. I have repeatedly attempted to have the problems diagnosed and repaired. I was previously told that the issues were related to the turbo/engine boost system. In August 2026, the vehicle began having noticeable problems shifting into reverse, accompanied by the warning message “Selected Gear will engage at low speed.” The dealership initially stated that the transmission fluid was bad but did not reproduce the specific issue I was experiencing. On September 3, 2026, the vehicle experienced a more serious failure while I was drivin
- Power train · Vehicle speed control
My 2019-2021 Ford Edge, equipped with the 8F35 8-speed automatic transmission, is experiencing severe transmission shuddering, harsh shifting, and jerking symptoms consistent with premature torque converter and internal mechanical failure. I had to pay $800 out-of-pocket for dealership…
My 2019-2021 Ford Edge, equipped with the 8F35 8-speed automatic transmission, is experiencing severe transmission shuddering, harsh shifting, and jerking symptoms consistent with premature torque converter and internal mechanical failure. I had to pay $800 out-of-pocket for dealership diagnostics and a transmission fluid flush to address these severe driveability issues. Despite the flush, the vehicle continues to shift poorly, presenting an unpredictable driving hazard during acceleration and highway merging. Ford corporate has acknowledged the systemic nature of this transmission defect by negotiating a potential 100,000-mile extended warranty with me. However, a software update or a fluid flush does not remedy the underlying hardware failure of the torque converter. I am filing this complaint to urge the NHTSA to open a formal safety investigation into the 8F35 transmission defect, as it poses a sudden loss of acceleration risk on public roadways.
- Power train › Automatic transmission › Torque converter
The contact owns a 2019 Ford Edge. The contact stated that while driving 25 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle shuddered while driving approximately 25–45 MPH. The vehicle was taken to the dealer, where it was diagnosed with…
The contact owns a 2019 Ford Edge. The contact stated that while driving 25 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle shuddered while driving approximately 25–45 MPH. The vehicle was taken to the dealer, where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on back order. The manufacturer was made aware of the failure, and a case was filed. The contact filed a case with the customer service relations department. The failure mileage was approximately 77,000.
- Power train
The contact owns a 2019 Ford Edge. The contact stated that the dealer had previously repaired the vehicle under an unknown TSB for the torque converter shudder; however, the failure persisted. The vehicle was taken back to the dealer, who determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 110,000.
- Power train
The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle hesitated and bucked. The vehicle was taken to a dealer, where it was diagnosed that the transmission had failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 68,400.
- Power train
The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate from a stop, the vehicle was shuddering, jerking, and vibrating abnormally. The vehicle was cautiously driven to the local dealer, and it was determined that the failures were associated with the transmission…
The contact owns a 2019 Ford Edge. The contact stated that while attempting to accelerate from a stop, the vehicle was shuddering, jerking, and vibrating abnormally. The vehicle was cautiously driven to the local dealer, and it was determined that the failures were associated with the transmission and torque converter, which included a 24-man-hour repair. No further information was available. The vehicle was not yet repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the manufacturer's extended warranty or a TSB associated with the failure. The failure mileage was 87,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010950Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
- 11009445Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11006862Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
- 11006036Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
- 11005746Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
- 11005710Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.
- 11003146Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
- 11001646This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10251455This TSB supersedes TSB 23-2049 to update the parts list. Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10245389Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit (RDU) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10245384Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10245258Some 2019-2023 Edge/Nautilus and 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use causal part 4000.
- 10244707Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10240577Some 2019-2023 Edge/Nautilus, 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport, 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use base (4000) causal part.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10233587Some 2018-2019 Edge/Continental, 2018 MKX and 2019 Nautilus vehicles built on or before 1-Aug-2019 and 2018-2019 Fusion/MKZ vehicles built on or before 15-Aug-2019 equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. To correct the condition, follow the Service Procedure steps to replace the oil pan with a new oil pan equipped with a press in place gasket.
- 10233584Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10232482Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.0L engine may exhibit a repeat block heater failure. This may be caused by air in the engine cooling system. The WSM replacement procedure has been updated to include the Engine Cooling System Draining, Vacuum Filling and Bleeding procedure found in Section 303-03A Engine Cooling - 2.0L EcoBoost (184kW/250PS) MI4, General Procedures as the final step. The block heater should not be tested unless all the air has been removed from the engine cooling system following this procedure.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10228866Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10225540Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
- 10225444Some 2019-2022 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222786Some 2021-2022 Bronco Sport 1.5L, 2019-2022 Edge/Nautilus, 2020-2022 Escape/Corsair, and 2022 Maverick vehicles may exhibit an illuminated AWD warning indicator or fault message with diagnostic trouble code (DTC) C0095:71/:19 stored in the all wheel drive (AWD) module. Some 2021-2022 Bronco Sport 2.0L may exhibit an illuminated AWD warning indicator or fault message with DTC C05D9:71, C05E8:71, C05D8:19 and/or C05E7:19 stored in the AWD module. This may be due to a rear drive unit (RDU) motor magnet ring misalignment. RDU assembly replacement is no longer required. To correct the condition, replace the RDU motor which is now available separately for service. Refer to Workshop Manual, Section 205-02 for diagnosis and repair procedures. For claiming use causal part 4C210 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10217839Some 2018-2022 Ford and Lincoln vehicles equipped with the 8F35 transmission built on or before 16-Mar-2022 may exhibit transmission slip during acceleration from a stop when hot. This may be due damaged internal case half pump seals (7N265). To correct the condition, remove the transmission and replace the internal case half pump seals. Refer to Workshop Manual (WSM), Section 307-01.
- 10217830Some 2018-2022 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
- 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- 10216544Some 2019-2022 Edge/Nautilus, 2018-2022 Expedition/Navigator, 2020-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1-866-869-7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
- 10214878Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
- 10214832Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
- 10214125Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
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