2017 Ford Edge
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2017 Ford Edge. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2017 Ford Edge. Newest first.
Ford Motor Company (Ford) is recalling certain 2015-2019 Lincoln MKC, Mustang, F-350 SD, F-250 SD, F-450 SD, 2015-2017 Lincoln Navigator, Expedition, 2015-2018 Edge, Transit Connect, 2016-2019 F-550 SD, Transit, 2017-2019 Econoline, and 2019 Ranger vehicles. The rearview camera may display a distorted, inverted, or blank image when the vehicle is in reverse.
Risk and remedy
Risk
A rearview camera that displays an inverted, distorted, or blank image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera as necessary, free of charge. Owner notification letters were mailed January 13, 2026. Ford owners will receive letters in phases, beginning January 2026 and June 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S89. This recall expands previous NHTSA recall number 25V270. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 8, 2025.
Ford Motor Company (Ford) is recalling certain 2016-2018 Lincoln MKX and 2015-2018 Edge vehicles. The rear brake jounce hose may rupture and leak brake fluid.
Risk and remedy
Risk
A brake fluid leak can extend the distance required to stop the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the brake jounce hoses and adjust brake jounce hoses with no damage present, free of charge. Owner notification letters were mailed September 17, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S87.
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Risk and remedy
Risk
A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.
Remedy
Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Risk and remedy
Risk
A ruptured front brake hose will cause a brake fluid leak, lengthening the distance needed to stop the vehicle, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the front brake hoses with the new hoses that have a revised braid material, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S42.
Ford Motor Company (Ford) is recalling certain 2017-2018 Ford Edge and 2017 Lincoln MKZ vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Risk and remedy
Risk
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the torque converters, free of charge. The recall began on July 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16 (S2). Note: This recall is an expansion of recall 17V-427.
Ford Motor Company (Ford) is recalling certain 2017 Lincoln MKZ and Ford Edge and Fusion vehicles. On vehicles with 2.0L gas engines and six-speed automatic transmissions, the torque converter weld studs may have been inadequately welded.
Risk and remedy
Risk
If the torque converter weld studs fail, the torque converter will not be connected to the engine flexplate and the vehicle will lose the ability to move, increasing the risk of a crash.
Remedy
Ford or Lincoln will notify owners, and dealers will replace the torque converters, free of charge. The recall began August 25, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S16.
Ford Motor Company (Ford) is recalling certain 2017 Edge vehicles equipped with the optional Panoramic Vista Roof. These vehicles may have an improperly welded windshield header, reducing the vehicle's lateral structural integrity. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 214…
Risk and remedy
Risk
If the vehicle has reduced lateral structural integrity, the occupants are at an increased risk of injury in the event of a side-impact crash.
Remedy
Ford will notify owners, and dealers will repair the windshield header, free of charge. The recall began May 18, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for the recall is 17C05.
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle…
Risk and remedy
Risk
During deployment, if the air bag does not fully inflate or the cushion detaches, there is an increased risk of injury in the event of a crash.
Remedy
Ford will notify owners, and dealers will replace the driver frontal air bag module, free of charge. The recall began June 16, 2017. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C02.
Owner complaints
1,377 complaints26 involved a crash1 involved a fire26 injuries
What owners report most
Latest complaints
- Electrical system · Unknown or other
At approximately 7:00 a.m. on 10/22/2026 I was driving my 2017 Ford Edge when suddenly there was a loud bang towards the rear of my car. Immediately after, I could hear my rear window shattering, cracking. There were no other cars near me at the time. As I continued to drive, the glass continued to…
At approximately 7:00 a.m. on 10/22/2026 I was driving my 2017 Ford Edge when suddenly there was a loud bang towards the rear of my car. Immediately after, I could hear my rear window shattering, cracking. There were no other cars near me at the time. As I continued to drive, the glass continued to crack and shatter. Glass started to break completely free from my window, and fall inside my rear hatch, as well as on the outside of the car on the road.
- Engine
I am currently dealing with the coolant intrusion into cylinder 2 of the 2.0L EcoBoost engine. In the beginning of XXX at about 134K miles, the check engine light came on. I was at a stop light (.2 miles from my home) and I got a warning message telling me the coolant temp was high and engine power…
I am currently dealing with the coolant intrusion into cylinder 2 of the 2.0L EcoBoost engine. In the beginning of XXX at about 134K miles, the check engine light came on. I was at a stop light (.2 miles from my home) and I got a warning message telling me the coolant temp was high and engine power was reduced. When I got home, I saw that the coolant was low, but there has not been any leaks noticed in driveway, refilled and was fine for 2 weeks. During those 2 weeks, I was having a rough idle at start up, and white smoke coming from exhaust. Then on the way to work the engine was overheating. Pulled over and turned off on the side of a highway to let it cool. After 10 minutes, turned the car back on to continue to work (which was a mile away), also turned on the heat to pull from the engine, the air was cold until I started driving then it warmed. I am now having to fill the coolant every few days and having misfires while accelerating causing me to stall and then traffic approaching me having to slow to avoid hitting me. I purchased this vehicle used in XXX from a dealership in [XXX] and the carfax did not state any of these issues at the time of purchase. The only repair given is the TSB 19-2346, and no safety recall has been issued for this defect. This defect poses a safety risk as it can lead to sudden engine stalling, loss of power while driving, and potential engine fires due to overheating. There is a financial burden since this repair is costly and Ford will not help with the cost of this repair. Car warranties are denying claims because Ford as acknowledged this defect. And dealerships are still selling these used cars despite the issues and because it is not a recall, they are not held liable for these repairs or made to disclose the defect. This is a huge safety issue and financial burden. As I am now out of a vehicle THAT FORD NEW WAS A DESIGN DEFECT.
- Engine
My 2017 Ford Edge SEL, equipped with a 1.5L EcoBoost engine, experienced a catastrophic engine failure at 66,897 miles due to coolant intrusion into the engine cylinders — a defect Ford Motor Company had already identified and documented in Technical Service Bulletin TSB 22-2229, issued in 2022.…
My 2017 Ford Edge SEL, equipped with a 1.5L EcoBoost engine, experienced a catastrophic engine failure at 66,897 miles due to coolant intrusion into the engine cylinders — a defect Ford Motor Company had already identified and documented in Technical Service Bulletin TSB 22-2229, issued in 2022. Warning symptoms: The check engine light began flashing accompanied by a rough cold start, noise on startup, and engine misfiring. These symptoms appeared suddenly and without prior indication of any mechanical issue. Component that failed: The 1.5L EcoBoost engine — specifically, coolant intrusion into the cylinder(s) caused by a known manufacturing defect. The failed long block engine is available for inspection upon request. Confirmed by dealer: Yes — confirmed by two separate authorized Ford dealerships. The first dealership initially misdiagnosed the failure as a spark plug and ignition coil issue ($830.66 charged for an ineffective repair). Ten days later the same dealership dispatched a technician who performed a coolant pressure test and borescope inspection, confirmed coolant intrusion consistent with TSB 22-2229, and recommended a complete long block engine replacement — waiving all fees, which I consider a tacit acknowledgment of the prior misdiagnosis. A second authorized Ford dealer subsequently confirmed the diagnosis and performed the long block engine replacement at a cost of $8,291.37. Manufacturer contact: Ford Motor Company Customer Service was contacted directly via live chat on July 19, 2024 (Case No. CXH-02371701-X1H6M4). Ford declined to provide any financial assistance, citing warranty expiration, and made no reference to TSB 22-2229 despite its existence in Ford's own OASIS dealer system. Safety risk: A sudden engine failure at highway speeds creates a significant risk of loss of vehicle control, inability to safely exit traffic, and potential collision — endangering the driver and other motorists. The engine misfiring and rough operation also c
- Engine
The component that has failed is the engine and it is available for inspection. The vehicle on multiple occasions has had loss of power while driving. The most recent incident was when I was driving 100 miles on interstate 81 and could not go more then 60 miles an hour. I had multiple semis and…
The component that has failed is the engine and it is available for inspection. The vehicle on multiple occasions has had loss of power while driving. The most recent incident was when I was driving 100 miles on interstate 81 and could not go more then 60 miles an hour. I had multiple semis and vehicles that had to go around me as the speed limit was 70. It also had severe loss of power going over mountains to go home. It also would shudder upon starting up and constantly lost antifreeze. I took the vehicle to Stuckey ford Bellefonte service shop and they confirmed coolant leaking into cylinder 2 and that it needed a new engine. They performed a multi-point vehicle inspection and a visual inspection. Stuckey Ford has inspected it and confirmed it. I called Ford customer care head quarters and quoted them the Ford technical service bulletin TsB19-2346 and they refuse to take ownership of the faulty engine. I also talked to Stuckey ford in Bellefonte and they stated they could not do anything to correct the faulty engine except charge me $8,000 for a new engine. Previously the check engine light came on. New coil packs and spark plugs were installed but this did not fix the problem. It often shuttered while starting up. When a scan tool was placed on it the codes were P0316, P0302, P0300 which means misfire cylinder 2, misfire first 1000 revolutions per minute, turbo over boost out of parameter.
- Engine
2017 Ford Edge 2.0L EcoBoost with 114,500 miles. Permanent P0303 code due to documented engine block coolant intrusion defect.
- Engine
My 2017 ford edge titanium 2.0 ecoboost has lost power and my coolant warning goes on. My check engine light stays on OBD scanner states p0301 cylinder one misfire. I have taken the spark plug out of cylinder 1 and did a coolant compression test and can clearly see coolant leaking onto cylinder 1. I do have a video of this as well.
- Engine
I am currently dealing with the coolant intrusion into cylinder 2 of the 2.0L EcoBoost engine. In the beginning of XXX at about 125K miles, the check engine light came on. I was at a stop light (.2 miles from my home) and I got a warning message telling me the coolant temp was high and engine power…
I am currently dealing with the coolant intrusion into cylinder 2 of the 2.0L EcoBoost engine. In the beginning of XXX at about 125K miles, the check engine light came on. I was at a stop light (.2 miles from my home) and I got a warning message telling me the coolant temp was high and engine power was reduced. When I got home, I saw that the coolant was low, but there has not been any leaks noticed in driveway, refilled and was fine for 2 weeks. During those 2 weeks, I was having a rough idle at start up, and white smoke coming from exhaust. Then on the way to work the engine was overheating. Pulled over and turned off on the side of a highway to let it cool. After 10 minutes, turned the car back on to continue to work (which was a mile away), also turned on the heat to pull from the engine, the air was cold until I started driving then it warmed. I am now having to fill the coolant every few days and having misfires while accelerating causing me to stall and then traffic approaching me having to slow to avoid hitting me. I purchased this vehicle used in XXX from a dealership in [XXX] and the carfax did not state any of these issues at the time of purchase. The only repair given is the TSB 19-2346, and no safety recall has been issued for this defect. This defect poses a safety risk as it can lead to sudden engine stalling, loss of power while driving, and potential engine fires due to overheating. There is a financial burden since this repair is costly and Ford will not help with the cost of this repair. Car warranties are denying claims because Ford as acknowledged this defect. And dealerships are still selling these used cars despite the issues and because it is not a recall, they are not held liable for these repairs or made to disclose the defect. This is a huge safety issue and financial burden. As I am now out of a vehicle that I just purchased a year ago. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Engine
I am reporting a loss-of-coolant and rough-running condition consistent with coolant intrusion into the cylinders, the defect described in Ford TSBs 19-2208, 19-2346, 22-2133, and 22-2229, and the subject of NHTSA defect petition DP26008. The engine has unexplained coolant loss with no visible…
I am reporting a loss-of-coolant and rough-running condition consistent with coolant intrusion into the cylinders, the defect described in Ford TSBs 19-2208, 19-2346, 22-2133, and 22-2229, and the subject of NHTSA defect petition DP26008. The engine has unexplained coolant loss with no visible external leak. It also has a rough start. A stored diagnostic code was present; I believe it was P0302, signalling a misfire in cylinder 2 and P0316, signaling misfire detected on start up. No crash, fire, or injury. I am reporting before a total loss of power because these failures are described as occurring while driving. In August, I brought the vehicle into my local Ford dealer for an oil change, described the coolant loss, rough start, an almost overheating situation, and the known 2.0L EcoBoost coolant-intrusion defect, and asked them to perform the cooling-system pressure test and spark-plug inspection in Ford’s TSBs. They refused the test, stating it sounded like a car they saw the week before. They also refused to note on the repair order that they had refused it. No OASIS campaign printout was given to me. Ford has acknowledged this failure mode in service bulletins. The specified repair is a long-block replacement. There is no Edge 2.0L customer-satisfaction program equivalent to the 1.5L short-block program. I want the defect investigated as a safety defect because coolant intrusion can cause misfire, overheating, and loss of motive power, all of which can be safety issues if they happen on the road in traffic.
- Service brakes, hydraulic · Service brakes, hydraulic › Foundation components › Disc › Rotor
The contact owns a 2017 Ford Edge. The contact stated that the front brake rotors failed to operate as intended. While driving 55-65 MPH, the rotors were shaking before the brakes locked up. The brake light illuminated and turned off before the failure. The dealer informed the contact that the…
The contact owns a 2017 Ford Edge. The contact stated that the front brake rotors failed to operate as intended. While driving 55-65 MPH, the rotors were shaking before the brakes locked up. The brake light illuminated and turned off before the failure. The dealer informed the contact that the failure was associated with the brake lines, but parts were on back order. The local dealer was contacted, and the brake lines were repaired. The approximate failure mileage was 90,000.
- Engine
Coolant intrusion in cylinder 3. Rough idle at start up. 79,000 miles
- Engine
2017 Edge with the 2.0L Eco boost coolant leaking into engine cylinder causing the engine to be inoperable.
- Engine
Coolant intrusion into cylinder 2 of the 2.0L EcoBoost engine, confirmed by an independent mechanic. In early July 2026, at about 107,100 miles, the check engine light came on. The engine ran rough and shook on cold starts, and a scan showed misfire codes P0302 and P0304. The coolant reservoir was…
Coolant intrusion into cylinder 2 of the 2.0L EcoBoost engine, confirmed by an independent mechanic. In early July 2026, at about 107,100 miles, the check engine light came on. The engine ran rough and shook on cold starts, and a scan showed misfire codes P0302 and P0304. The coolant reservoir was almost empty, but there was no external leak: cardboard under the engine stayed dry overnight. Coolant gurgled behind the dash after each cold start. I logged the engine with an OBD-II data logger over several cold starts. After the car sat about 32 hours, cylinder 2 misfired 4 times in the first 9 seconds after start-up and then ran clean. After about 21 hours parked, it did not misfire. That pattern fits coolant leaking into the cylinder while the car sits. On July 15, 2026, an independent mechanic confirmed coolant intrusion into cylinder 2: - The cooling system was pressurized to 24 psi and dropped below 20 psi overnight. - A borescope showed antifreeze pooled on top of the cylinder 2 piston. - On restart, the engine blew a puff of white smoke with an antifreeze smell. - The scan showed P0302 and P0316 (misfire during start-up). Safety risk: the coolant loss had no visible source, so the only warnings were the check engine light and a low reservoir. Coolant in a cylinder can lead to engine damage or loss of power while driving. The vehicle was out of warranty. The manufacturer did not inspect it. I paid $6,500 to replace the engine at an independent shop, completed in August 2026. My data logs, the borescope photo, and repair records are available on request. This is the coolant intrusion problem described in NHTSA defect petition DP26008.
- Engine
Coolant Intrusion issue due to defective build
- Back over prevention
The contact owns a 2017 Ford Edge. The contact stated that the back over prevention camera malfunctioned and there was no image displayed while the vehicle was in reverse(R). The contact later received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The vehicle was taken to…
The contact owns a 2017 Ford Edge. The contact stated that the back over prevention camera malfunctioned and there was no image displayed while the vehicle was in reverse(R). The contact later received notification of NHTSA Campaign Number: 25V572000 (BACK OVER PREVENTION). The vehicle was taken to the local dealer, and the back over prevention camera was replaced. After retrieving the vehicle, the contact discovered that the rear back up screen was still not operational. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage 137,000.
- Engine and engine cooling
The contact owns a 2017 Ford Edge. While driving approximately 25 - 35 MPH, the engine was running rough, and the message that the engine was overheating was displayed. The contact turned off the vehicle and waited, but the vehicle failed to restart. The vehicle was towed to an independent…
The contact owns a 2017 Ford Edge. While driving approximately 25 - 35 MPH, the engine was running rough, and the message that the engine was overheating was displayed. The contact turned off the vehicle and waited, but the vehicle failed to restart. The vehicle was towed to an independent mechanic, and it was determined that there was a misfire in cylinder #3 caused by coolant intrusion. The contact was informed that the long block needed to be replaced. The manufacturer was notified of the failure by phone. The failure mileage was approximately 80,000.
- Engine
Engine is misfiring due to coolant intrusion leak issue. The only solution is full engine replacement. A check engine light with code P0303 was shown. The car occasionally runs rough and coolant was observed to be low.
- Power train
On 11/09/2022 the vehicle (with 85658 miles) was brought to Laird Noller Ford of Topeka KS for "Customer satisfaction program 22N12 but was not repaired for some reason. Its been rattling for years and the flexplate finally broke and now the same dealership said I need to pay $3300 out of pocket to fix it, when it broke down and left me stranded.
- Engine
I am writing to formally demand a permanent resolution and full coverage for a severe manufacturing defect on my 2017 Ford Edge (VIN: [XXX]). Ford shop has repeatedly failed to properly diagnose this vehicle, costing me over $2,023 in useless repairs [image_S6uQaz.png, image_qhJEm9.png…
I am writing to formally demand a permanent resolution and full coverage for a severe manufacturing defect on my 2017 Ford Edge (VIN: [XXX]). Ford shop has repeatedly failed to properly diagnose this vehicle, costing me over $2,023 in useless repairs [image_S6uQaz.png, image_qhJEm9.png, image_1tAQVw.png].Here is the undeniable timeline and evidence of your shop's malpractice:First Visit (Invoice #XXX): I paid $1,072.67 for code P0036 [image_S6uQaz.png]. Ford team replaced the downstream O2 sensor and updated the PCM software per TSB 18-2212A [image_S6uQaz.png]. Ford invoice stated the "Complete Vehicle Check Up" was OK [image_S6uQaz.png]. The light came back on immediately.Second Visit (Invoice #XXX): I paid $950.95 because the vehicle was shaking [image_qhJEm9.png, image_1tAQVw.png]. Ford team replaced all 4 spark plugs and the #2 ignition coil [image_qhJEm9.png, image_1tAQVw.png]. Fordclaimed the issue was fixed. The light came back on again.The Absolute Proof (XXX): After experiencing another violent cold-start shudder, I took the vehicle to XXX Garage for an independent inspection. They found codes P0302 (Cylinder #2 Misfire) and P0316 (Misfire on Start-Up) [image_qhJEm9.png]. Upon opening the hood, the engine coolant level was found to be severely below the minimum line, completely empty at the bottom of the reservoir.Your technicians completely missed or ignored the root cause twice. This is a textbook, documented case of the notorious Ford 2.0L EcoBoost Coolant Intrusion / Engine Block structural defect. The burning coolant poisoned the O2 sensor during my first visit, and fouled the brand-new Cylinder 2 spark plug overnight during my second visit.Because your shop repeatedly misdiagnosed a known factory defect while taking thousands of dollars from me, I demand the following:Full engine replacement (Short Block/Long Block) covered 100% under Ford's Customer Satisfaction Program 21N08 or via dealer goodwill assistance at zero INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
- Engine
My 2017 Ford Edge EcoBoost, with approximately 118,824 miles, began experiencing rough starts accompanied by white exhaust. On one occasion, the vehicle also experienced a loss of power while being driven. Shortly afterward, the check engine light illuminated. My husband took the vehicle to…
My 2017 Ford Edge EcoBoost, with approximately 118,824 miles, began experiencing rough starts accompanied by white exhaust. On one occasion, the vehicle also experienced a loss of power while being driven. Shortly afterward, the check engine light illuminated. My husband took the vehicle to AutoZone to have the diagnostic code read, and the code indicated an engine misfire. We then took the vehicle to an independent mechanic for further diagnosis. We were informed that the engine had a cracked cylinder block that was allowing coolant to intrude into the engine. As a result of this failure, the vehicle is now undrivable. We obtained multiple repair estimates and were advised that a complete engine replacement is the only repair option. The estimates we received ranged from approximately $7,000 to $12,000. I contacted Ford Customer Relations directly to report the engine failure and request assistance. Ford opened a case, but the case was closed quickly without a physical inspection of my vehicle or any apparent investigation into the cause of the engine failure. Ford declined to provide assistance. I am concerned about the safety implications of this failure, particularly because the vehicle experienced a loss of power while being driven on one occasion before becoming undrivable. The diagnosis we received was a cracked cylinder block resulting in coolant intrusion into the engine, and the only repair option presented to us was complete engine replacement. I am filing this complaint so that NHTSA has a record of my experience and can consider it along with other reports involving coolant intrusion, loss of power, and engine failure in 2015–2018 Ford Edge vehicles equipped with the 2.0L EcoBoost engine.
- Engine
My engine is currently suffering from coolant intrusion due to the Ford Engine design. My engine suffers from mis-fires and rough idling on start up, constant engine coolant over-temperature while driving, and consistant need to add engine coolant to the cooling system every few days.
- Engine
coolant intrusion #1 cyl causing misfire and poor running condition, hazard to drive in traffic, afecting power response, a new engine is the remedy see ford TSB 19-2346
- Engine and engine cooling
The contact owns a 2017 Ford Edge. The contact stated that while attempting to start the vehicle, there was an abnormal sound coming from the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic to be diagnosed, and it was determined that there was a coolant leak in cylinder #2. The failure mileage was approximately 87,000.
- Engine and engine cooling
The contact owns a 2017 Ford Edge. The contact stated that while starting the vehicle, the vehicle idled very roughly. The contact stated that the vehicle was quickly losing coolant after adding a pint of coolant to the coolant reservoir. The dealer was contacted. The vehicle was not diagnosed or repaired. The vehicle was scheduled to be diagnosed by the dealer. The failure mileage was approximately 135,379.
- Engine
99k miles on it, just got diagnosed with coolant intrusion and it needs an entire motor. My warranty company is refusing to pay for it due to MANUFACTURER FLAW AND DEFECT. So now I’m left paying a monthly car note on a car that’s sitting in my driveway. Single mom just lost her thought to be…
99k miles on it, just got diagnosed with coolant intrusion and it needs an entire motor. My warranty company is refusing to pay for it due to MANUFACTURER FLAW AND DEFECT. So now I’m left paying a monthly car note on a car that’s sitting in my driveway. Single mom just lost her thought to be reliable transportation to take care of her family. Don’t have 10-11 grand to spend on it. Ford knows about this defect and isn’t doing anything about it.
- Engine
Engine started with rough idle after setting and misfired. White smoke from exhaust consistent with coolant intrusion.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of Motive Power
The Office of Defects Investigation (ODI) received a petition on August 5, 2026, requesting a defect investigation into the 2.0 Liter EcoBoost engine on model year 2015-2018 Ford Edge vehicles. The petition alleges that engine coolant intrusion results in a significant loss of engine power, accompanied by an "Engine…
The Office of Defects Investigation (ODI) received a petition on August 5, 2026, requesting a defect investigation into the 2.0 Liter EcoBoost engine on model year 2015-2018 Ford Edge vehicles. The petition alleges that engine coolant intrusion results in a significant loss of engine power, accompanied by an "Engine Coolant Over Temperature" warning message. The petition further alleges that after the vehicle has sat and cooled down, the engine runs roughly and generates a check engine light for a cylinder misfire. This defect petition is being opened to evaluate the issue and determine whether to grant or deny the petition. The petition can be reviewed at NHTSA.gov under ODI number 11754989.
- Loss of braking caused by rear brake hose failure
On October 3, 2024, NHTSA’s Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate instances of rear brake hose ruptures causing a sudden and unexpected loss of braking in model year (MY) 2015-2017 Ford Edge vehicles manufactured by Ford Motor Company. The complaints allege that…
On October 3, 2024, NHTSA’s Office of Defects Investigation (ODI) opened this Preliminary Evaluation to investigate instances of rear brake hose ruptures causing a sudden and unexpected loss of braking in model year (MY) 2015-2017 Ford Edge vehicles manufactured by Ford Motor Company. The complaints allege that, without warning, the vehicle lost its ability to brake causing an unanticipated increase in the vehicle’s stopping distance. The complaints also allege that, prior to the rear brake hose rupture event, the vehicle had been serviced under recall 20V-469. Recall 20V469 involved MY 2015-2018 Ford Edge and MY 2016-2018 Lincoln MKX vehicles which may experience front brake hose ruptures causing increased brake pedal travel and a reduction in the rate of deceleration. Ford identified the cause of this safety defect as a consistent localized failure of the internal reinforcement braid of the brake hose due to cyclic fatigue via tensile/bending and torsional inputs during suspension and steering articulations. Ford also identified that only 88% of suspension articulation was utilized on the front brake hose test rig during life cycle testing. These findings, along with ODI’s identification of an emerging trend involving rear brake hose ruptures, prompted the opening of this investigation. ODI identified 64 Vehicle Owners Questionnaires related to this investigation, 2 involving a crash. These consumers were interviewed and reported experiencing sudden loss of braking ability while traveling at low and highway speeds without any prior warning such as a “low brake fluid” warning indicator. Consumers reported that, as they tried to stop their vehicle, the brake pedal traveling to the floorboard and the vehicle required more stopping distance than anticipated or considered normal. Consumers also observed brake fluid present on the rear tires and roadway near the rear tires immediately after the incident. Some consumers provided photographs of the rear brake hose ruptures which depicted a similar rupture pattern and location (near the crimp on the dynamic section of the brake hose). 1 photograph showed an installation alignment mark pulled out near the crimp suggesting exposure to unanticipated tensile forces pulling the hose away from the crimp. During this investigation, Ford responded to Information Request Letters detailing information such as warranty claim data, brake hose specifications and engineering drawings, production part changes logs, and Ford’s assessments of potential root cause. Ford reported that the front and rear brake jounce hoses equipped on the subject vehicle population utilized the same construction and material. Therefore, Ford’s analysis consisted of a comparison between the front and rear hoses demonstrating that the rear hose bend radii in full jounce and full rebound were larger than the front hose. Ford also described that the two hoses are exposed to different loading environments as the rear brake hose is exposed to suspension inputs only, while the front hose is exposed to both suspension and steering inputs; thus, the rear hose is subjected to lower tension and fatigue loads. However, it is important to point out that larger bend radii alone do not necessarily mean a brake hose can withstand the dynamic loading requirements of a brake hose (as discussed earlier, the defect identified in the front brake hoses were attributed to the hose material). Rear brake hose failures were identified through exemplar vehicle and parts inspections conducted by NHTSA’s Vehicle Research and Testing Center. Ford stated that its investigation did not identify any specific or common root cause for this safety defect, and that brake hoses can fail for many reasons including contact with road debris, improper vehicle servicing, and fatigue, as well as vehicle age and miles in service. Based on its assessment of failure rates and warranty claims, Ford concluded that the rear brake hose ruptures did not present an unreasonable risk to motor vehicle safety because consumers would experience a progressive leak accompanied by a red brake warning indicator within the instrument panel and would not experience a total loss of braking due to the diagonally split brake system. Note that these assessments are contrary to the consumer experiences described above. As previously described, consumers described a sudden, unexpected loss of braking ability with no prior warning in their instrument cluster (not a progressive leak) and an increase in anticipated vehicle stopping distance (presenting an unreasonable risk to motor vehicle safety). ODI conveyed these perspectives and investigative findings to Ford during a technical discussion on July 23, 2025. On August 22, 2025, Ford submittedrecall 25V-544 which included MY 2015-2018 Ford Edge and MY 2016-2018 Lincoln MKX vehicles, for a total recall population of 499,129 vehicles. As described in the Part 573, in September 2024, Ford concluded that this concern did not present an unreasonable risk to motor vehicle safety and closed its investigation into allegations involving rear brake jounce hose ruptures within this vehicle population. Ford reopened this investigation in July 2025 following the technical discussion with ODI referenced above. Ford identified the safety defect as a rupture of the rear brake jounce hose resulting in an increase in pedal travel and increase in vehicle stopping distance elevating the risk of a crash. To date, Ford has not fully determined the root cause of this safety defect and is currently working to develop a remedy program. In view of the recall action taken by Ford, ODI is closing this Preliminary Evaluation. The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Desiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant…
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in US vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004L that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated PSAN inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All Takata inflators produced with propellant 2004L contain desiccant, and none of these desiccated inflators using propellant 2004L are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated PSAN inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- Takata (now known as TK Global), the Independent Testing Coalition, and Exponent -- have been studying the long-term behavior of Takata desiccated PSAN inflators using propellant 2004L (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004L is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004L.The Office of Defects Investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated PSAN frontal inflators manufactured by Takata. This investigation will require extensive information on Takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated PSAN inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.gov/recalls?nhtsaId=EA21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede EA15-001, which remains open.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010950Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
- 11010917Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal.
- 11009828The affected vehicles have an emissions control system that does not account for certain in-use conditions and might not control tailpipe emissions effectively over time.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11008410The affected vehicles have an emissions control system that does not account for certain in-use conditions and might not control tailpipe emissions effectively over time.
- 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10244801This article supersedes TSB 22-2181 to update the Service Procedure and Part List. Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. To correct the condition, follow the Service Procedure to replace the valve covers and replace the factory oil pan with a press in place gasket style oil pan.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10237445Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Cracks REASON FOR THIS SUPPLEMENT Aftermarket torque converters are no longer approved for this program, Ford part number DG9Z- 7902-H is readily available Customers will be mailed a second owner letter in June 2023 Added Attachment IV Mobile Repair Assessment Added Pick-up and Delivery information for Participating Dealers Updated Technical Instructions, Verbal Authorization needed prior to parts being ordered by SSSC
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10228866Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10225540Certain 2015-2019 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement REASON FOR THIS SUPPLEMENT Parts Requirements / Ordering Information: Part numbers for Edge and MKX vehicles have been added. Edge and MKX model year updated from 2018 to 2019, build dates remain the same.
- 10224795Some 2015-2017 Edge, 2016-2017 MKX, 2017 Fusion/MKZ/Continental vehicles equipped with a 2.7L EcoBoost or 3.0L EcoBoost engine vehicles may exhibit an oil leak from the engine oil pan RTV seal. This may be due to a lack of RTV adhesion. This article includes detailed steps to achieve proper RTV adhesion. To correct the condition, follow the Service Procedure steps to replace the oil pan.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222518Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement Submitting Owner Letters
- 10218899Certain 2015-2018 Model Year Edge, 2019-2020 Fusion and MKZ Vehicles Equipped with a 2.0L EcoBoost Engine and 6F35 Transmission Rattle Noise at the Transmission Bellhousing Area Flexplate Crack In some of the affected vehicles, a cracked flexplate may cause a rattling noise at start up and/or while driving the vehicle. The rattling noise may vary with vehicle operation and is most apparent with transmission in drive at idle speed. Some customers may also feel a powertrain vibration, encounter an inability to start the engine, or experience a loss of motive power while driving.
- 10218898Certain 2015-2018 Model Year Edge and Lincoln MKX Vehicles and 2013-2018 Model Year Fusion and Lincoln MKZ Vehicles Front Brake Flexible Hose Replacement In some of the affected vehicles, brake fluid may leak from one or both front brake flexible hoses. If the brake fluid reservoir is depleted below a predetermined level, the brake fluid warning indicator light will illuminate. The driver may experience an increase in pedal travel together with a reduction in the rate of deceleration over time.
- 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- 10214126Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
- 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
- 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
- 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
- 10210391Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
- 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10208146Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
- 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
- 10202617Some 2015-2021 Edge, 2016-2018 MKX, and 2019-2021 Nautilus vehicles may exhibit the parking lamps stay on and/or the trailer lights flicker with vehicle turned off when a trailer is connected to the vehicle. This may be due to the software in the trailer module (TRM). To correct the condition, reprogram the TRM with the latest software of the appropriate Ford diagnostic scan tool. Use causal part 19H332 and applicable labor times from Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201635This article supersedes TSB 17-0065 to update the Service Procedure and vehicles affected. Some 2015-2019 Edge, 2016-2018 MKX, and 2019 Nautilus vehicles built on or before 05-Jun-2019 may exhibit a rattle or flutter noise from the underbody of the vehicle while moving. This may be due to the movement of loose underbody shield fasteners which are attached to the underbody shields. To correct the condition, follow the Service Procedure to remove the assembly aid fasteners.
- 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10201019Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
- 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
- 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
- 10199502Some 2015-2021 Edge, 2016-2018 MKX and 2019-2021 Nautilus vehicles may exhibit a hood bounce or flutter condition at high speeds. This may be due to an incorrect adjustment of the rubber bump stops. To correct this condition, make sure the rubber bump stops are in contact with the inner hood sheet metal. Using a piece of paper between the hood and the rubber hood stop, make sure the paper fits snug with hood closed. For claiming, use causal part number 16612 and applicable labor times from Section 12 of the Service Labor Times Standard (SLTS) Manual.
- 10198658Some 2015-2021 Edge, 2016-2018 MKX, 2019-2021 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
Every Ford Edge model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.