2020 Ford Edge
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
These records cover every 2020 Ford Edge. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
4 recalls name the 2020 Ford Edge. Newest first.
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A…
Risk and remedy
Risk
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Risk and remedy
Risk
If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with…
Risk and remedy
Risk
Reduced rearward visibility can increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Risk and remedy
Risk
Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy
Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Owner complaints
328 complaints12 involved a crash1 involved a fire15 injuries
What owners report most
Latest complaints
- Power train
In August 2025 I received emails regarding 3 recall alerts specific to my vin and I took screenshots of them that have the date and my vin along with the 4 recalls. They are 20S49, 21S02, and 20C19 and 25S72. I immediately called Ricart Ford to get this issue resolved. They placed me on hold, and…
In August 2025 I received emails regarding 3 recall alerts specific to my vin and I took screenshots of them that have the date and my vin along with the 4 recalls. They are 20S49, 21S02, and 20C19 and 25S72. I immediately called Ricart Ford to get this issue resolved. They placed me on hold, and the recalls were removed from my vin. These repairs have never been completed nor were they ever fixed. The Transmission on this vehicle is terrible, and they know it, but my guess is it would cost Ford too much many to repair all of these vehicles. I do have proof of these previous recalls and these are unresolved issues and a hazard. If Ford refuses to fix the transmission and rear drive axle I will obtain legal counsel as this is dangerous. I have also had this vehicle in for another repair that was included in these recalls. Charged $2500 told the dealership the car runs the same and they refused to return the calls.
- Engine
The engine stalled and started smoking and has no lights to warn me of anything wrong. I was in the middle of a busy street. I had to tow it to the dealership I bought it from and they said the coolant was empty but there were no leaks and no warnings it was low. They said it was coolant intrusion.…
The engine stalled and started smoking and has no lights to warn me of anything wrong. I was in the middle of a busy street. I had to tow it to the dealership I bought it from and they said the coolant was empty but there were no leaks and no warnings it was low. They said it was coolant intrusion. They said a egr valve and cooler were the problem part it was not covered under warranty. I had to pay 1265 to get it fixed. It's a known issue that should he a recall it's a part that causes safety issues as well as a newer car to be undrivable if not careful. No warning lights or anything is bs. I want this addressed as soon as possible. I could have been rear ended easily. Or my car broke down that I just paid 23000 for supposed to be a good working car. Seems like they did it on purpose.
- Power train
My transmission needs replacing. My car is jerky when it shifts, does not accelerate smoothly, and puts me in danger on the highway/freeway when trying to accelerate as sometimes it won’t and stalls for a moment before getting going. There are currently 100 on back order which clearly means there…
My transmission needs replacing. My car is jerky when it shifts, does not accelerate smoothly, and puts me in danger on the highway/freeway when trying to accelerate as sometimes it won’t and stalls for a moment before getting going. There are currently 100 on back order which clearly means there is an issue with this specific transmission and I’m not the only person with this problem. The car is only six years old and this should not be happening to a vehicle that is otherwise well maintained.
- Power train
The contact owns a 2020 Ford Edge. The contact stated that while driving at 25 MPH, the accelerator pedal was depressed, but the vehicle hesitated and stalled. The vehicle was taken to the dealer, where the diagnosis determined that the torque converter required replacement. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 107,000.
- Power train
Vehicle shudders and is sluggish. Dealer says torque converter needs replaced for $4700. This could leave me stranded on a highway or neighborhood. There are no warnings on my vehicle. Seems to be a very common problem in this vehicle. Vehicle has not been repaired yet due to cost. Parts are hard to get.
- Unknown or other
I own a 2020 Ford Edge ST-Line AWD with approximately 40,000 miles I am reporting a safety concern involving the Rear Drive Unit (RDU). My vehicle has developed a noticeable rumbling/binding sensation from the rear of the vehicle when making left or right turns, particularly at low speeds and…
I own a 2020 Ford Edge ST-Line AWD with approximately 40,000 miles I am reporting a safety concern involving the Rear Drive Unit (RDU). My vehicle has developed a noticeable rumbling/binding sensation from the rear of the vehicle when making left or right turns, particularly at low speeds and during tight turns. I am concerned this may be related to Ford Safety Recall 21S02 (NHTSA Recall 21V-011), which involves the RDU and the possibility of insufficient lubricating oil that can cause the RDU to seize, potentially resulting in loss of mobility and loss of vehicle control. I brought this concern to a Ford dealership and was told that my VIN does not qualify for the recall. However, the symptoms I am experiencing are consistent with the RDU problem described in the recall. I am requesting that NHTSA review this situation and determine whether my vehicle should be included in the recall or whether Ford should be required to address this safety-related RDU failure. The vehicle has only approximately 40,000 miles. I am concerned about continuing to drive it if the RDU could potentially seize or cause a loss of vehicle control. I believe this issue warrants investigation because of the safety implications and the similarity between my symptoms and the defect described in Recall 21S02.
- Engine
The EGR cooler failed (TSB 20-2234) in my 2020 Ford Edge ST line on 9/26/26. I started my car and drove down my street and the car began smoking white/gray burning odor from exhausts with a sudden loss of power while driving on a public street. Leading up to this incident and during, no warning…
The EGR cooler failed (TSB 20-2234) in my 2020 Ford Edge ST line on 9/26/26. I started my car and drove down my street and the car began smoking white/gray burning odor from exhausts with a sudden loss of power while driving on a public street. Leading up to this incident and during, no warning engine inicator lights or ANY notifications appeared. Temperature gauge remained at it's normal operating temp, dead center. The tow and independent mechanic confirmed there was no triggering of service lights/overheating warning. The mechanic noticed the loss of antifreeze without seeing a leak. He rulled out a cracked cylinder head and began further diagnostics. It threw a P0301 code as well as a mis-fire code on cyclinder #1. Also a code to cylinder#3. The mechanic's diagnosis was that was this was all a direct result due to the faulty Ford EGR Cooler and explained there was an TSB 20-2234 bulletin. Ford has explicitly acknowledged this engineering defect design flaw. I then found that the NHTSA has an active and elevated investigagion into this massive problem that caused my SUV to become non-drivable, needing a complete new engine-DP 26008. (SUV at 100K like other's) I have all service records as proof on the vehicle as well as the mechanics photos/paperwork. He found the coolant was leaking directly into exhaust reccirulation tracks and into the cylinders now needing new engine. This engine failure caused a sudden loss of power, steering/brakes, no sensors and managed to get to a safe area. I could have caused a caatastrophic crash or injury to other's/myself. I contacted Ford, opened a case number but they are denying any knowledge of the TSB or assistance. I have no vehicle, and out an 8k engine that was due to the negligence of this faulty part. I had it towed to independent mechanic and now will be towing it to the Ford dealership for further escalation as this new growing investigation with the NHTSA. There were NO warning signs nor sensors. It was very scary.
- Engine
The EGR cooler failed on my 2020 Ford Edge ST Line. On 9/26/26, I started my car and it began smoking white/gray from exhausts and burning odor. Leading up to this incident and during, there was no warning indicators or messages regarding the engine that appearerd. The temperature gauge remained at…
The EGR cooler failed on my 2020 Ford Edge ST Line. On 9/26/26, I started my car and it began smoking white/gray from exhausts and burning odor. Leading up to this incident and during, there was no warning indicators or messages regarding the engine that appearerd. The temperature gauge remained at it's normal operating temperature, dead center. \n\nI had the car towed to a local mechanic. They ran diagnostic & codes on the vehicle and threw a P0301code. The mechanic noticed the loss of antifreeze without seeing a leak, smoke was coming from the car and the car had no \"service engine\" lights appear. He ruled out a cracked cylinder head and began further diagnostics on the EGR cooler. He found the coolant was leaking directly into the exhaust recirculation tracks and straight into cylinder #1. He explained due to Ford's faulty EGR cooler that cracked, draining all the antifreeze directly inside cylinder #1 without triggering a service light or overheating warning. I was told my vehicle would not be driveable and need a complete new engine or replacement. The mechanic notified me that there was a TSB (technical service bulliten) labeled \"TSB 20-2234\" where Ford has explicitly acknowledged this engineering defect in the 2019-2020 design flaw. The mechanic's diagnosis states that the engine failure was entirely a consequential result of the EGR defect, with a vehicle with regular service history.\n\nMy safety was at major risk, as well as the safety of other's. This engine failure includes sudden power loss, loss of steering/brakes, loss of sensors and any ability to handle the car. I would have instantly come to a stop, easily leading to a catastrophic crash or injury to myself/other's.\n\nI contacted Ford, opened a case # and was denied any assistance. I have no vehicle and out 7K engine that was due to the negligence of this faulty part. It is being towed, at my expense to the Ford dealership for further escalation as there is a new defect investigation with the
- Power train
hard shifting of the transmission causes sudden acceleration interruption. the brief delay is concerning while entering traffic.
- Engine
I have a 2020 Ford Edge Titanium. Only six years old. It has never been wrecked, flooded or had anything else happen to it. I learned today that it needs a completely new transmission due to a torque converter failure and comes at a cost that is higher than the car is now worth. This is unacceptable in a car this age.
- Power train
Vehicle shutters between 0-40 mph when shifting
- Engine · Suspension
Bought car used 4 months ago from Peoria Ford, Glendale. Vehicle overheated on freeway, added coolant- lost all coolant 10 minutes later and white smoke came from exhaust. Ford diagnosed EGR cooler failure, replacement and noted CV joint boot leaking and needed replaced- resulting g on $3200 fix…
Bought car used 4 months ago from Peoria Ford, Glendale. Vehicle overheated on freeway, added coolant- lost all coolant 10 minutes later and white smoke came from exhaust. Ford diagnosed EGR cooler failure, replacement and noted CV joint boot leaking and needed replaced- resulting g on $3200 fix with zero assistance from Dealership or Ford.This issue didn’t happen suddenly after 4 months & we believe it was existing prior to the purchase. Read reports of cooler, coolant/ engine issue on 2020 ford edge. These models should be recalled for fix as my daughter was stranded on the freeway at night - safety issue.”
- Engine · Power train · Service brakes
I just bought this vehicle with a broken powertrain, torque converter, and warped rotors. These cars are mechanics special that should only be $2,000. Since it's a 2020 it is being sold for $18,800. It can be repossessed for a crap shoot car. Before this I bought a 2016 Buick Enclave with also a…
I just bought this vehicle with a broken powertrain, torque converter, and warped rotors. These cars are mechanics special that should only be $2,000. Since it's a 2020 it is being sold for $18,800. It can be repossessed for a crap shoot car. Before this I bought a 2016 Buick Enclave with also a broken torque converter issues. The engineers in car industry have failed. I would rather buy an older pre 2015 mechanics special for $1,200-$2,400, NOT $12,000-$18,800 for a POS drivetrain and transmission. A recall needs to be mandated for all these cars. Stiffing the consumer is unethical. With how our government and economy has been, we have had enough with being stuck with inadequacies.
- Power train
Shuttering/Jerking at lower speeds
- Power train
The contact owns a 2020 Ford Edge. The contact stated that while driving 5 MPH and making a right turn after stopping, the rear differential made an abnormal grinding sound and the vehicle shuddered. The contact stated that the failure occurred while driving at low speeds and turning. The dealer…
The contact owns a 2020 Ford Edge. The contact stated that while driving 5 MPH and making a right turn after stopping, the rear differential made an abnormal grinding sound and the vehicle shuddered. The contact stated that the failure occurred while driving at low speeds and turning. The dealer was notified of the failure and scheduled an appointment for a diagnostic test. The contact associated the failure with Technical Service Bulletin: 26-2328 (Chatter/Shudder During Low Speed Turning Events) and NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 51,000.
- Power train
The contact owns a 2020 Ford Edge. The contact stated that while driving and attempting to accelerate, the vehicle started jerking forward and shuddering. The vehicle was taken to a certified mechanic to be diagnosed. The vehicle was diagnosed with torque converter failure. The failure mileage was 104,458.
- Power train
My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00. This car has only 49,500 miles and points to a manufacturing defect NOT standard wear and tear. Ford knew of this issue regarding thus 8-speed transmission.
- Power train
The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter. The safety or both me and others is at risk if this part fails while driving. It is also…
The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter. The safety or both me and others is at risk if this part fails while driving. It is also dangerous, because when accelerating in rainy conditions the car does not maintain good traction while it's shuddering/jerking. Yes, this is available for inspection upon request.
- Power train
I bought my Edge new in 2020. 3 years into owning the car had the transmission replaced on 8/23 due to mechanical/component failures. This was replaced under the original warranty of the car. The new transmission carried a 2 year unlimited warranty. I started having trouble again with the…
I bought my Edge new in 2020. 3 years into owning the car had the transmission replaced on 8/23 due to mechanical/component failures. This was replaced under the original warranty of the car. The new transmission carried a 2 year unlimited warranty. I started having trouble again with the transmission August 1, 2026. 3 years after the new transmission. Took it to the Ford dealer to have them diagnose the problem. They could not pinpoint the exact issue so I was given a choice of replacing the valve body for $2,000. Not guaranteed to fix the problem. Or have them break the transmission down for $2100 and diagnose the problem. But this did not included reassembly. So I opted to get a 2nd opinion. Took my Edge to Cotterman in Louisville, KY and had them run a diagnoses. They confirmed that I had internal component failures and that the transmission needed to be replaced. I was quoted $8,198. The car books for $4,000. This vehicle is available for inspection. The problem has been confirmed by a dealer and another servicer. My vehicle never gave a transmission code. No warnings. It had to be scanned to find those codes. It did however give a no park available code on August 1st when I pulled in my driveway when I tried to put it in park. It shuddered and died when it gave this code. I don't understand why a 2020 vehicle needs a third transmission. Neither transmission have lasted to a 100,000 miles. I have found numerous articles and this is apparently a well known issue with these transmissions. With my experience the transmissions appear to have a 3 year life - no more.
- Power train
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the…
The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
- Engine · Forward collision avoidance › Adaptive cruise control
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't…
VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford [XXX] And 20 days ago We send a letter to Motor Company Customer Relationship Center [XXX] [XXX] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [XXX] Phone number :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
Transmission failure. No warning lights or messages.
- Unknown or other
About a month ago, July 2026, i started to notice shaking bumping when car shifted out of first gear. Brought to local garage and they said needs new transmission.
- Engine
Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service…
Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service information concerning shudder for Ford Edge 8F35 transmission and provides a repair procedure for torque converter and output planetary assembly. I am concerned because it may represent a recurring safety related defect affecting other Ford Edge vehicles
- Power train
Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for…
Our 2020 Ford Edge SEL has experienced ongoing shuddering and hesitation while driving. The Ford dealership inspected the vehicle and diagnosed the torque converter as the likely cause, recommending approximately $4,500 in repairs. The torque converter has not been replaced and is available for inspection. We obtained a second opinion from an independent repair shop, which replaced the EGR sensors and updated them in an attempt to resolve the issue. The problem has created a safety concern because the vehicle does not always accelerate or operate normally while driving. The exact cause remains UNKNOWN, and the issue has not been inspected by police or insurance representatives.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Rearview Camera FMVSS 111 Noncompliance
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair…
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a subsequent August 24, 2020 meeting, ODI and NHTSA's Office of Vehicle Safety Compliance (OVSC) met with Ford to discuss the recall status and additional VOQs. Ford presented rate and scope data for many of its MY 2020 products during the August 2020 meeting indicating high failure rates for certain models.This RQ is being opened to investigate both the timeliness and scope of Ford's rearview camera recall (20V-575), and Ford's compliance with reporting requirements.The subject reports referenced in the opening resume are identified by the following ODI reference numbers which can be reviewed at NHTSA.gov: 11349813, 11344126, 11342696, 11341486, 11340254, 11337274, 11331444, 11330875, 11329235, 11316960, 11343521, 11341884, 11337226, 11344018, and 11339573.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11010950Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs. Various vehicles equipped with a 2.7L or a 3.0L gas engine may require a crankshaft bolt replacement during repairs.
- 11009445Some 2018-2024 F150/Edge, 2018 MKX, 2019-2023 Nautilus, 2020-2025 Explorer/Aviator, 2021-2024 Bronco, and 2024 Ranger vehicles equipped with a 2.7L EcoBoost or a 3.0L EcoBoost engine may exhibit an engine oil leak from the crankshaft rear seal with retaining plate.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11006862Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
- 11006036Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
- 11005746Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
- 11005710Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.
- 11003146Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
- 11001646This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10251455This TSB supersedes TSB 23-2049 to update the parts list. Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10250852Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10245389Some 2019-2021 Edge/Nautilus vehicles equipped with all wheel drive (AWD) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit (RDU) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10245384Some 2019-2021 Edge/Nautilus vehicles equipped with all-wheel drive (AWD) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10245258Some 2019-2023 Edge/Nautilus and 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use causal part 4000.
- 10244707Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10240577Some 2019-2023 Edge/Nautilus, 2020-2023 Escape/Corsair, 2021-2023 Bronco Sport, 2022-2023 Maverick vehicles equipped with all wheel drive (AWD) may exhibit chatter/shudder during low speed turning events. This may be due to fluid contamination in the rear drive unit (RDU). Drain and refill the RDU, refer to Workshop Manual Section (WSM) 205-02. Drive for 5 miles (8 km) in stop and go conditions with right and left turns and re-evaluate. If the issue is still present, continue with normal WSM diagnostics. For claiming, use base (4000) causal part.
- 10239099Some 2020-2021 Escape built on/before 23-Nov-2021, 2021 F-150 built on/before 08-Oct-2021, 2021 Mustang Mach-E built on/before 29-Mar-2021, 2021 Expedition built on/before 05-Aug-2021, 2021 Explorer built on/before 27-Sep-2021 and 2020-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module (ACM) or digital signal processor (DSP) module, and/or diagnostic trouble code (DTC) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
- 10237977Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10236688Some 2021-2023 Ford and Lincoln vehicles equipped with a 2.7L or 3.0L engine may exhibit an upper engine thump/knock noise coming from the left cylinder head. This condition is most noticeable at idle and may lessen at higher engine speed or while driving. This condition does not affect vehicle durability and will not get worse over time. Use a stethoscope or chassis ears and listen just behind the left cylinder head intake VCT solenoid on the cam cover to determine if the thump/knock noise is coming from the cylinder head/camshaft. The left cylinder head and the camshaft roller followers are available as service parts.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10233738Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10233584Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10232482Some 2019-2023 Edge/Nautilus vehicles equipped with a 2.0L engine may exhibit a repeat block heater failure. This may be caused by air in the engine cooling system. The WSM replacement procedure has been updated to include the Engine Cooling System Draining, Vacuum Filling and Bleeding procedure found in Section 303-03A Engine Cooling - 2.0L EcoBoost (184kW/250PS) MI4, General Procedures as the final step. The block heater should not be tested unless all the air has been removed from the engine cooling system following this procedure.
- 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10228866Some 2015-2020 Edge, 2016-2018 MKX, 2019-2020 Nautilus, 2018-2021 Expedition/Navigator, and 2020-2021 Escape/Corsair/Explorer/Aviator vehicles may exhibit an inoperative power liftgate. This may be due to the rear gate trunk module (RGTM) software. To correct the condition, reprogram the RGTM using the latest software level of the appropriate Ford diagnostic scan tool. For claiming, use causal part 14B291 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10225444Some 2019-2022 Edge/Nautilus vehicles equipped with a 2.7L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. This may be due to stuck internal components of the variable cam timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
- 10222786Some 2021-2022 Bronco Sport 1.5L, 2019-2022 Edge/Nautilus, 2020-2022 Escape/Corsair, and 2022 Maverick vehicles may exhibit an illuminated AWD warning indicator or fault message with diagnostic trouble code (DTC) C0095:71/:19 stored in the all wheel drive (AWD) module. Some 2021-2022 Bronco Sport 2.0L may exhibit an illuminated AWD warning indicator or fault message with DTC C05D9:71, C05E8:71, C05D8:19 and/or C05E7:19 stored in the AWD module. This may be due to a rear drive unit (RDU) motor magnet ring misalignment. RDU assembly replacement is no longer required. To correct the condition, replace the RDU motor which is now available separately for service. Refer to Workshop Manual, Section 205-02 for diagnosis and repair procedures. For claiming use causal part 4C210 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10217839Some 2018-2022 Ford and Lincoln vehicles equipped with the 8F35 transmission built on or before 16-Mar-2022 may exhibit transmission slip during acceleration from a stop when hot. This may be due damaged internal case half pump seals (7N265). To correct the condition, remove the transmission and replace the internal case half pump seals. Refer to Workshop Manual (WSM), Section 307-01.
- 10217830Some 2018-2022 Ford/Lincoln vehicles equipped with a wireless charging pad may exhibit one of the following if the customer is using a Magsafe iPhone (iPhone 12 or 13): slow charging, inoperative, notification that the phone has been mispositioned on the charging pad and/or the phone charging icon in the center screen display is not showing. This may be due to a compatibility issue between the customer's phone and the wireless accessory charging module (WACM) that may make it difficult for Ford and Lincoln vehicles to wirelessly charge these specific phones. The phone can still be charged using the USB cable if the vehicle experiences the above symptoms. If the customer is using a Magsafe iPhone such as an iPhone 12 or 13, verify the wireless charging pad works with a Qi certified phone prior to any part replacements.
- 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
- 10216544Some 2019-2022 Edge/Nautilus, 2018-2022 Expedition/Navigator, 2020-2022 Explorer/Aviator vehicles equipped with a family entertainment system may experience the audio is not synchronized with the video display when using the vehicle speakers. To correct this condition, contact the VOXX Customer Service Department at 1-866-869-7888. For claiming, refer to the Warranty and Policy manual for Ford Licensed Accessories.
- 10214878Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software.
- 10214832Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
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