2010 Ford Escape
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2010 Ford Escape. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
5 recalls name the 2010 Ford Escape. Newest first.
Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.
Risk and remedy
Risk
A fuel leak in the presence of an ignition source increases the risk of a fire.
Remedy
Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.
The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension…
Risk and remedy
Risk
Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
Remedy
Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.
Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS)…
Risk and remedy
Risk
If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.
Marathon IS recalling certain seat covers, brand superhides with part numbers 593, 594, 578, 960, 228, 228-09, 267-08, 333, 625, and 630, sold for use as aftermarket equipment for various passenger vehicles. these seat covers are made of heavier thread and are not compatible with seats containing side airbags. the heavier seat cover could interfere with…
Risk and remedy
Risk
An improperly deployed airbag could result in serious injury.
Remedy
Marathon will notify owners of record and replace the seat cover free of charge. the safety recall began on september 14, 2010. owners may contact marathon at 1-800-735-2769.
Ford IS recalling certain model year 2010 fusion, milan, and escape vehicles manufactured from february 27, through march 26, 2010. the park rod guide retention pin may not have been properly installed which fails to conform to the requirement of federal motor vehicle safety standard no. 114, "theft protection and rollaway prevention".
Risk and remedy
Risk
A vehicle parked without an engaged park pawl and without an applied parking brake may have unintended movement which may cause a crash.
Remedy
Ford will notify owners and dealers will repair the vehicles free of charge. the safety recall began on may 28, 2010. owners may contact ford motor company customer relationship center at 1-866-436-7332 and for the hearing impaired call 1-800-232-5952 (tdd). representatives are available monday through friday: 8:00am - 5:00pm.
Owner complaints
2,071 complaints29 involved a crash3 involved a fire23 injuries
What owners report most
Latest complaints
- Electrical system · Fuel/propulsion system · Steering
**NHTSA Vehicle Safety Complaint** Vehicle: 2010 Ford Escape AWD VIN: [XXX] I am submitting this complaint because my vehicle has experienced serious safety problems involving both the steering system and the fuel system. The steering wheel has become extremely difficult to turn, making it…
**NHTSA Vehicle Safety Complaint** Vehicle: 2010 Ford Escape AWD VIN: [XXX] I am submitting this complaint because my vehicle has experienced serious safety problems involving both the steering system and the fuel system. The steering wheel has become extremely difficult to turn, making it unsafe to drive. In addition, the fuel system is leaking fuel, creating a potential fire hazard. My understanding is that this vehicle previously received recall repairs related to these systems. Despite those repairs, the same dangerous conditions have returned. The vehicle has been undrivable for approximately two weeks because I believe it is unsafe to operate. I am requesting that NHTSA review whether the recall remedy was effective and whether these failures indicate that additional action is necessary to protect owners of affected vehicles. Because these defects involve steering control and a potential vehicle fire, I believe they present an unreasonable safety risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
Loss of Electric Power Steering Assist Power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds. Steering locks up while driving. This has happened 3 times within the last 6 months. Before this, the last few years it has been difficult starting the…
Loss of Electric Power Steering Assist Power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds. Steering locks up while driving. This has happened 3 times within the last 6 months. Before this, the last few years it has been difficult starting the car with the key. It would take multiple tries before starting. But now that the steering has locked up more than twice while driving is concerning. I see there were previous problems with the steering and corrected in 2014. After reading the recall description, it sounds to be the same problem. And recently i parked the vehicle, put in park, pulled the key and when opening the door beeping occurred like the key was in the ignition. Once the key was put in the ignition, it stopped. Please Help, [XXX] [XXX]/[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Fuel system, gasoline › Storage
The gas tank is leaking gas on the gas tank inlet plastic yellow retainer ring appears to be broken. This gas leak has put safety family members at risk. It appears to be a manufacturer defect built defective.
- Structure › Body · Suspension
1. I purchased a 2010 Ford Escape that had a preexisting rusted frame defect. That is shown by the Ford vehicle history report and related service documentation, which support that the problem existed before I took possession of the vehicle. The vehicle was determined as unsafe to drive and later…
1. I purchased a 2010 Ford Escape that had a preexisting rusted frame defect. That is shown by the Ford vehicle history report and related service documentation, which support that the problem existed before I took possession of the vehicle. The vehicle was determined as unsafe to drive and later broke down after the sale. Apple Ford Apple Valley documented that the vehicle was “not safe to drive due to rusted frame,” and after break down, Carlson Automotive also inspected the vehicle and confirmed serious issues. The vehicle and related records can be made available for inspection upon request. 2.My safety and the safety of others were put at risk because the structural defect caused loss of control, steering problems, and ultimately a breakdown while driving. This created a danger to me, my passengers, and other drivers on the road. 3.The problem was confirmed by a dealer ( prior to the sale to me) and an independent service center ( after it broke down ). I am not aware of any police or insurance inspection of the vehicle. The seller is not cooperating. Ford bought the vehicle through a trade in and then held it for resale, top gear obtains the vehicle which then sells it on kbids to me. 4. There were warning signs before the failure THAT WERE NOT DISCLOSED AND FORD ALLOWED THE VEHICLE TO LEAVE ITS LOT INSTEAD OF JUNKING IT. The Ford history report and service records showed the rusted frame condition before the vehicle failed, and Apple Ford Apple Valley documented that the vehicle was not safe to drive. The car fax report did not show detailed service notes. I was not able to find out more detail until I was listed as the owner at FORD. The vehicle was video recorded on top gear you tube page as drivable and operational WITHOUT restrictions.
- Unknown or other
I own a 2010 Ford Escape, VIN [XXX]. Last year in 2025, my power steering went out. I found out it was from a safety recall. I took it to the Ford dealership in Sandusky, MI. They told me it wasn't a safety recall and they would not cover it. I have been searching online for a YEAR, and I finally…
I own a 2010 Ford Escape, VIN [XXX]. Last year in 2025, my power steering went out. I found out it was from a safety recall. I took it to the Ford dealership in Sandusky, MI. They told me it wasn't a safety recall and they would not cover it. I have been searching online for a YEAR, and I finally found where that certain safety recall was only repaired by computer update, NOT by checking the actual steering column, via the previous owners. I want the steering column looked at and for free. We could have died if it had failed in a turn. The escape is sitting in my garage with NO POWERSTEERING AT ALL and no one can drive it. This is a safety risk because without power-steering I cannot turn or drive my vehicle at all. I want this repaired as soon as possible, for free. There were no messages or failures, it just stopped working. Ford is telling me that they won't fix it because it has already been repaired and it is not in their computer system. I know this is BS because if it was fixed, why is it failed now? I also learned that they did a "system update" to prevent failure of the steering column and I guess mine didn't get one. I am not a happy customer and I will NEVER buy a ford again if this is not repaired. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering · Suspension
Front subframe on the right side prematurely rusts, causing the vehicle to loose steering and pull to the right.
- Electrical system
My car is a limited version which equipped a Microsoft SYNC system which providing backup camera and vehicle system setting and information such as hybrid status, driven mode, battery charging status, GPS navigation, etc. Just because this 'Upgrade', the clock and date setting is different with…
My car is a limited version which equipped a Microsoft SYNC system which providing backup camera and vehicle system setting and information such as hybrid status, driven mode, battery charging status, GPS navigation, etc. Just because this 'Upgrade', the clock and date setting is different with regular escape hybrid cars which comes from the satellite only. Driver could adjust the hour and minute, but the day, month, and year would be reset to a certain day of 2006 if battery changing. After that, the date could be updated by GPS signal automatically. It was working well until one year ago. Now, my car is showing Oct, 2006 and running day after day. I did some research on internet and found a lot of drivers with same issue. A engineer revealed the root cause that Ford used a ten digits week counting method based on a starting date in 2006 to display the current date which could only working within 1023 weeks (17.5 years). Without changing the hardware, software might not correct this issue. I'm not sure and went to Ford dealer shop last week, they denied this issue and refused to recall even repair this car. I hope Ford could recall the fix this obvious defective product soon.
- Steering
I went out to start my car and the power steering assist fault came on and wouldn't let me turn the wheel easily. When I looked up the problem the code came back to one of the recalls Ford has on those escape. But now my car is not in the recall but it was made with in the years and the plant the they recalled for
- Air bags · Electrical system · Seats
AFTERMARKET SEAT COVER AN IMPROPERLY DEPLOYED AIRBAG COULD RESULT IN SERIOUS INJURY. I can't electricly move my seats when I try and air bag warning comes in my dash board
- Steering · Suspension · Unknown or other
The complaint is regarding a 2010 Ford Escape, original owner and maintained mostly at dealer shop. Vehicle only has 79k miles on it, and has been garage stored. It has rust in the rear wheel wells and a crack in the rear right subframe due to rust.
- Steering
Power steering assist failure on the message board. Making it hard to turn come on and off at different times. Changed rack and pion and steering wheel sensor. Started in Dec 2025 continuing to present
- Steering
I took my car into the dealership they had my car for over a month now they sent that I got to pay for a recall of the steering wheel or wait
- Steering
Electric power steering failure. Complete loss of steering. Module in steering column failure. Cost me $4000.00 for repairs
- Fuel/propulsion system · Steering
I recently bought this vehicle, I think about three months ago, used obviously. I will be going down the road, and for no apparent reason the vehicle will lose power steering. Not often but about once a month. Also, the majority of the time I can smell fuel from outside the vehicle. It most…
I recently bought this vehicle, I think about three months ago, used obviously. I will be going down the road, and for no apparent reason the vehicle will lose power steering. Not often but about once a month. Also, the majority of the time I can smell fuel from outside the vehicle. It most definitely has a fuel leak. Today, I got down and looked behind the tire at the fuel intake and it seems to be leaking at a yellow ring on the outside of the fuel tank. While researching this issue online seems to be a common issue, however, I have pulled up my VIN many times on the recall list and it has not shown up. It seems like not only an accident hazard with steering, but a fire hazard with the fuel. The fuel issue seems to make it very “jumpy” when idling at red lights, but maybe that’s a separate issue.
- Steering
The contact owns a 2010 Ford Escape. The contact stated that while attempting to start the vehicle, the steering wheel seized and failed to respond as designed. The vehicle was restarted several times before the steering wheel unlocked. The vehicle was driven to an independent mechanic, where it…
The contact owns a 2010 Ford Escape. The contact stated that while attempting to start the vehicle, the steering wheel seized and failed to respond as designed. The vehicle was restarted several times before the steering wheel unlocked. The vehicle was driven to an independent mechanic, where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 14V284000 (STEERING); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 166,320.
- Steering
The steering angle sensor failed. My mechanic replaced it. I do not know if the part is still available for inspection. The safety of those in the vehicle as well as any around it were in jeopardy when the incident occurred. Thankfully no one was injured nor was there any collision for further…
The steering angle sensor failed. My mechanic replaced it. I do not know if the part is still available for inspection. The safety of those in the vehicle as well as any around it were in jeopardy when the incident occurred. Thankfully no one was injured nor was there any collision for further vehicle damage. While the vehicle was running, suddenly the steering wheel whipped to the left. The vehicle was in motion when this occurred, causing the vehicle to turn further than intended, and requiring substantial strength to re-direct the vehicle under the driver's (and passenger's) guidance. As long as the vehicle was running, the power steering pulled the wheel to the most extreme left. The mechanic confirmed that the steering angle sensor was the issue and replaced it. I was able to reproduce the steering moving itself (the steering wheel, and front tire) left, when the engine was engaged. With the vehicle off, I was able to maneuver the tires left and right. But when I turned on the vehicle, the wheel would turn itself left. The mechanic assessed the vehicle, replaced the part, and reprogrammed, I presume the part, for this issue. Police officers did block traffic, in order to add safety while we pushed the vehicle out of the roadway. However they did not personally assess the vehicle, or file a traffic report that I am aware of. A friend of my daughter's did come by and feel the stiffness with steering wheel tension, also I believe they saw it turn itself left when the engine was re-engaged. After we purchased the vehicle, we found a post from a previous owner of the vehicle mentioning an issue with the steering. The cause, degree, etc. was vague in the ad's post. I do not recollect if the dealer mentioned the issue to me. Also, we did not see any related dash lights prior to the moment, nor did we notice any symptoms of this, prior to the incident suddenly occurring. I did contact a dealership, and the manufacturer with regards to this.
- Steering
Ford 2010 escape Power assist steering fault- torque sensor needs replacement at only 92,000 miles. My steering wheel became loose and shaking aggressively while driving and at idle causing serious safety and control concerns. The steering wheel has also become very hard to turn. Ford dealer ran a diagnostic and confirmed the issue. This is the exact same issue that has been recalled on other 2010 Ford escapes.
- Steering
Took the car into a mechanic for shaking in the steering wheel while driving and shaking/ grinding noise coming from steering wheel while car is idle. Mechanics confirmed it is a power steering assist fault. This causes a safety concern when driving due to a possible loss of steering and harder to control.
- Electrical system · Steering · Unknown or other
The power system assist fault light came on and steering is very difficult
- Steering
The contact owns a 2010 Ford Escape. The contact stated that while driving approximately 55 MPH, the contact attempted to turn the steering wheel to the right to exit the highway, the contact was unable to turn the steering wheel. There was no warning light illuminated. The contact stopped the…
The contact owns a 2010 Ford Escape. The contact stated that while driving approximately 55 MPH, the contact attempted to turn the steering wheel to the right to exit the highway, the contact was unable to turn the steering wheel. There was no warning light illuminated. The contact stopped the vehicle and turned off the vehicle and restarted the vehicle to reset the power steering. The contact stated that the steering wheel was difficult to turn to the left or the right. The contact researched online and related the failure to NHTSA Campaign Number: 14V284000 (Steering). The contact had taken the vehicle to a local dealer where it was diagnosed and determined that the power steering assist had failed and needed to be replaced. The contact advised the dealer that there was a recall for the year, make and model. The contact was advised by the dealer that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.
- Steering
Electric Power Steering system failure related to the torque sensor. An unexpected loss of steering while driving. I was driving on the I95 on my way to work when all of a sudden I lost the ability to steer the car. It took all the strength I had to pull over to the shoulder before the car behind…
Electric Power Steering system failure related to the torque sensor. An unexpected loss of steering while driving. I was driving on the I95 on my way to work when all of a sudden I lost the ability to steer the car. It took all the strength I had to pull over to the shoulder before the car behind me swerved in the nick of time to avoid a collision. It was very scary. I turned the engine off gathered myself and turned the engine back on and the power steering returned. I exited the highway as soon as possible and drove to the mechanic. He ran a test on the car and the code came up for the recall for the electric power steering system failure which is a recall.
- Engine · Service brakes · Structure › Body
Bout the vehicle from a used car dealership in Victorville and in 22 days the truck valve body gave out in the middle of me driving almost causing a car accident on freeway. The solenoid D is stuck in off and the transmission on this model is known to do this I need help or some answers
- Steering
The contact owns a 2010 Ford Escape. The contact stated that upon starting the vehicle, the steering wheel violently drifted to the left, and the contact lost control of the vehicle. There was no warning light illuminated. Due to the failure, the contact used excessive force to steer the vehicle.…
The contact owns a 2010 Ford Escape. The contact stated that upon starting the vehicle, the steering wheel violently drifted to the left, and the contact lost control of the vehicle. There was no warning light illuminated. Due to the failure, the contact used excessive force to steer the vehicle. Prior to the failure, the independent mechanic informed the contact that the same failure had occurred after the tie rod ends were replaced. The vehicle was taken back to the independent mechanic, who then had the vehicle towed to the dealer. The vehicle was diagnosed with a defective steering column. The vehicle was included in NHTSA Campaign Number: 14V284000 (Steering); however, the recall was not related to the steering column failure. The vehicle was not repaired. The failure mileage was 125,365
- Engine · Fuel/propulsion system
There is oil leak that cannot be found. I have taken that truck to 3 different mechanics, conducted 3 different diagnostics using the dye and everything and the source of this leak cannot be found and is causing me problems.
- Engine · Service brakes · Structure › Body
concerns regarding my 2010 Ford Escape. Within thirty (30) days of purchase, the transmission completely failed, rendering the vehicle inoperable. Additionally, upon further inspection, it was discovered that the entire underbody of the vehicle is severely rusted and corroded. This corrosion…
concerns regarding my 2010 Ford Escape. Within thirty (30) days of purchase, the transmission completely failed, rendering the vehicle inoperable. Additionally, upon further inspection, it was discovered that the entire underbody of the vehicle is severely rusted and corroded. This corrosion appears extensive enough to compromise the structural integrity of the frame and essential safety components. While operating the vehicle prior to transmission failure, I also experienced significant shaking and vibration during both driving and braking. These issues raise major safety concerns, as they could indicate underlying brake, suspension, or frame instability. Given the combination of a failed transmission, extensive underbody rust, and unsafe driving behavior, I believe this vehicle may present a serious risk to myself and others on the road. These types of defects and corrosion levels are unusual for a vehicle of this make and model and could point to a broader safety or manufacturing issue. I am requesting that Ford review this matter urgently and provide direction on possible inspection, repair, or compensation options. I am more than willing to provide documentation, photos, or mechanic reports to assist in your evaluation. Thank you for your attention to this serious matter. I look forward to your prompt response regarding next steps.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Loss of power steering while driving
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric…
On May 27, 2014, amended June 2, 2014, Ford Motor Company (Ford) submitted a Defect Information Report (DIR) to NHTSA describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (MY) 2008 through 2011 Ford Escape vehicles equipped with electric power assisted steering (NHTSA 14V-284, Ford 14S05). Ford's DIR described the defect condition as a poor signal to noise ratio [SNR] in the torque sensor within the Electric Power Assisted Steering (EPAS) system [which] does not allow the PSCM to determine the driver's steering input. When the system detects this fault condition, it transitions the EPAS system to the fail-safe/manual steering mode.Ford's DIR indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Ford's remedy instructs dealers to check the Power Steering Control Module (PSCM) for Diagnostic Trouble Codes (DTCs) to determine the proper repair procedure. If no DTCs are present, dealers are to update the PSCM and instrument cluster module software. The updated PSCM software changes the torque sensor fault strategy so that the SNR condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If DTCs indicating faults in the torque sensor, PSCM or Power Steering Motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (DTC B2278); or 2) replaces the steering column for faults related to the PSCM (DTC B1342) or motor (DTC B2277).Continued in attachment pages
- Electronic Throttle Body Malfunction
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this…
On February 21, 2013, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE13-003 to investigate allegations of electronic throttle body (ETB) failures resulting in sudden reduction of engine power in model year (MY) 2009-2013 Ford Escape, Fusion, Mariner and Milan vehicles. During this investigation, Ford identified a condition in subject vehicles equipped with 2.5L and 3.0L engines that may result in a sudden reduction of engine power.According to Ford, the ETB internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the Malfunction Indicator Lamp (MIL) or Wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?s trade name for the feature is Failure Mode Effects Management (FMEM) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.ODI?s complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 RPM. Analysis of warranty claims provided by Ford identified 59,807 claims related to ETB replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed.Ford described several factors where the ETB motor may fail resulting in DTCs P2111 or P2112 but the failure is not an existing stuck open or closed ETB valve position.According to Ford, the ETB control strategy provides the driver with three FMEM modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.DTCs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other FMEM limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, Ford and its suppliers, Delphi and Igarashi, updated the powertrain control module (PCM) software to include a throttle body motor cleaning cycle during key-on and modified the ETB internal motor components design, surface finish and material composition to improve durability. Additionally, Ford developed a remedy procedure and issued a special Customer Satisfaction Program (CSP) 13N03 extending the ETB warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through January 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a Ford dealer who will reprogram the PCM to the latest calibration. The bulletin was sent to dealers on January 17, 2014 and the owner letter mailing began on January 27, 2014. See the investigative file for copies of Ford's bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
- Electronic Throttle Body Malfunction
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford…
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in MY 2009 Ford Escape vehicles that were diagnosed as failed throttle bodies with diagnostic trouble codes (DTC) P2111, Throttle Body Stuck Open, and P2112, Throttle Body Stuck Closed. The petitioner indicates that the owners of both vehicles reported experiencing repeated incidents of stalling and engine surging. According to Ford, Escape non-hybrid vehicles are equipped with Electronic Throttle Body (ETB) assemblies beginning with MY 2009. Vehicles manufactured between June 22, 2009 and October 15, 2009 may contain contaminated printed circuit boards (PCB) with plating variations. Plating variations could lead to a lack of continuity in the throttle position sensor circuit where P2111 and/or other DTCs would be generated and stored. Ford and its electronic throttle body supplier, Delphi, modified the PCB manufacturing process and issued a technical service bulletin (TSB) 09-23-5. Vehicles produced after October 15, 2009 incorporated ETBs manufactured with a PCB process that resolved this condition. ODI's analysis identified a total of 123 unique reports indicating allegations of reduced motive power or vehicle stall. Depending on the condition of throttle control system malfunction, a driver may experience varying levels of reduced engine performance associated with three limp home modes. In two limp modes, reduced engine performance may maintain vehicle speeds above 20mph while the third is a limited limp home mode with engine speeds limited to approximately 900 RPM. Allegations of stall appear to be related to the limited limp home mode. Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability. Allegations of vehicle surge appear to be related to limp home mode operation. Complaints alleging surge are most likely related to engine RPM fluctuations at low vehicle speeds or idle as the control system engages to prevent engine stall. In limited limp mode, rough-idle conditions may exist while the control system attempts to modulate engine RPMs once the vehicle reaches a reduced speed to maintain approximately 900 RPM. Separately, ODI received 59 complaints alleging incidents of engine stall while driving in model year (MY) 2010-2011 Ford Fusion vehicles. Approximately 60 percent (36) of the incidents occurred at speeds of 40 miles per hour or more. Eighty percent of complaints (47) were received beginning March 2012 and 14 complaints reported that the throttle body was replaced or DTCs associated with limp home modes. Additionally, Ford issued TSB 10-21-6 addressing DTCs associated with idle speed drops and limited limp home mode. The petition is granted on certain model years.Preliminary Evaluation PE13-003 has been opened to assess the scope, frequency and potential safety consequences associated with the alleged defect.See full copy of the closing resume for this defect petition for list of the VOQs associated with the defect petition analysis.
- Rear Liftgate Window Glass Breakage
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was…
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 102050086F35 Transmission - Fluid leak at left side halfshaft seal - built on or before 10/14/2013
- 10177599These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
- 10177598These SKUs are Exhaust Manifolds with Catalytic Converters. The customer communication requested return of unsold inventory due to a loss of CARB certification. These SKUs can no longer be sold as they do not meet CARB standards, but parts on vehicles are not effected.
- 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
- 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab select Dealer Installed Accessory or Accessory Installation.
- 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
- 10109070The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. The IDS has a limited refresh rate when reading these PIDs and cannot display quickly enough to validate a concern. The PCM automatically monitors these inputs more accurately and will set diagnostic trouble codes (DTCs) when appropriate. Using these PIDs for diagnostics will lead to inaccurate results and improper ETB replacements. If a concern is intermittent and no DTCs are present, refer to historical DTCs and the PC/ED, Section 3 No DTCs Present Index chart for further information.
- 10091151Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 10090681Some 2008-2017 ford/mercury/lincoln vehicles equipped with sync may generate a vhr that identifies a concern with the brakes and suspension category indicating service IS required due to a brake system warning lamp being illuminated. If the park brake was applied when the vhr was gathering data from the major vehicle systems, the brakes and suspension message will be reported as the vhr looks for any warning lamps illuminated in the instrument cluster. Rerun the vhr with the engine on and vehicle in park, and ensure the park brake IS disengaged. If the sync vhr IS still reporting a concern to the customers sync owners account, refer to the appropriate workshop manual section for diagnosis by dtc or symptom. Starting in 2015 not all sync equipped vehicles support vhr, refer to the owners manual for vhr operation.
- 100752736F35 TRANSMISSION - FLUID LEAK AT LEFT SIDE HALFSHAFT SEAL BUILT ON OR BEFORE 10/14/2013 ISSUE Some 2009-2014 Escape, 2009-2011 Mariner, 2010-2014 Fusion, 2010-2011 Milan, 2012-2014 Edge/Explorer, and 2013-2014 Taurus/MKT/MKZ vehicles built on or before 10/14/2013 and equipped with a 6F35 automatic transmission may exhibit a fluid leak from the left hand (LH) transmission halfshaft seal due to wear on the transmission case bushing.
- 10058224Ford 2008-2012 escape/mariner: bulletin information regarding steering control module with dtc b2278, not required to have steering column replaced.
- 100581962008-2012 ford escape/mariner: service information involving the power steering control module with dtc b2278- steering column replacement IS not required.
- 10058067Ford 2009-2014 escape, 2010-2014 fusion, 2012-2014 edge, explorer, 2013-2014 taurus: lincoln 2013-2014 mkt,mkz: mercury 2009- 2011 mariner, 2010-2011 milan. Some vehicles equipped with 6F35 automatic transmission may exhibit a fluid leak from the left hand transmission halfshaft seal due to wear on the transmission case bushing.
- 10057873Ford fusion, milan, escape, mariner 2009-2013: customer satisfaction program throttle body extended coverage.
- 10057865Ford: after powertrain control module reprogramming, the malfunction indicator lamp (mil) IS on with several diagnostic trouble codes (dtc) p06b8, p068a, p2610, if key not left for 30 seconds in off position following programming on some model 2009-15 vehicles.
- 10057860Ford: in valve body, a worn solenoid pressure regulator valve has diagnostic trouble code (dtc) p0735 stored and indication of repair history was the valve body was not replaced previously. Model 2009-10 escape, mariner, 2010 fusion, milan.
- 10057834Ford: no service action IS recommended for this condition. Please use at your discretion. Various 2010-2015 vehicles may experience a turbulence noise, similar to an helicopter noise, at highway speeds when the rear door window(s) or sunroof are open.
- 10057723Ford: a job aid was developed and now available for the ptu internal or external fluid leakage for all wheel drive vehicles.
- 10056710Mercury/ford: in one or more speed settings, electronic manual temperature control (emtc) a/c system IS warm and/or lack blower motor operation in settings due to damaged blower motor resistor caused by water entering heater and evaporator core housing. Model 2008-12 escape, mariner.
- 10056183Ford: the throttle body internal motor contacts may be contaminated, resulting in an electrical, intermittent, connectivity, causing malfunction indicator lamp (mil) or wrench light to be illuminated. Model 2009-2012 fusion, milan, escape, mariner. Updated 11/18/14.
- 10055355Ford: the wrench light will illuminate when 4X4 function IS inoperative due to active torque coupling solenoid coil wiring being broke, but a kit IS available to service rear axle assembly/rear drive unit (rdu), at lower level. Model 2008-2012 escape, mariner.
- 10055321Mercury/ford: on some vehicles, there IS a fluid leakage, coming from left hand (lh) halfshaft seal of the automatic transmission and a service kit IS available now, for repair. Model 2009-2012 escape, mariner, fusion, milan.
- 10054926Ford: throttle body will develop contamination on internal motor contacts resulting in an intermittent electrical connectivity and malfunction indicator lamp (mil) or wrench light will illuminate. Model 2009-2013 fusion, milan, escape, mariner. Updated 5/7/14.
- 10054916Ford/mercury: if diagnostic code b2278 IS stored in power steering control module (pscm), it needs replacing with torque sensor service kit that IS available and if not, does not apply. Model 2008-2012 escape, 2008-2011 mariner.
- 10054575Ford: on the left hand half shaft seal, there IS a fluid leak from the transmission because of wear on case bushing. Model 2009-2012 escape, 2009-2011 mariner, 2010-2012 fusion, 2010-2011 milan.
- 10053656Ford: due to an intermittent loss of rpm or lack of acceleration, in some vehicles, with illuminated wrench light, diagnostic trouble codes (dtcs) p2111, p2112 may or may not be stored in powertrain control module (pcm). Models 2009-12 escape, mariner, fusion, milan.
- 10053063Mercury/ford: on some vehicles, the front seat track assemblies may show rust or corrosion and may need track assembly cleaned. Model 2009-2012 escape, mariner.
- 10052191Ford/lincoln/mercury: some vehicles may experience an illuminated mil or safety stop now message, or a no start condition or possible misfire or roughness at idling through 2000rpm or a lack of acceleration. Models 2009-12 escape, 2009-11 mariner, milan, 2010-12 fusion, 2011-14 mustangs, 2013 c-max, fusion, MKZ hybrid.
- 10044854Ford: vehicle's liftgate IS difficult to open or difficult to close.
- 10044540Ford: due to a possible leak in the internal check valve, the red brake lamp illuminates with diagnostic trouble code (dtc) c1015, c0101c or p1a1b with brake pedal feeling no change.
- 10043648Ford: the variable camshaft timing vct) solenoid movement may be temporarily restricted due to debris in engine oil that IS causing diagnostic trouble codes (dtcs).
- 10041932Ford: after refueling vehicle, would be hard to start, runs rough and an audible clicking noise can be heard.
- 10040948Ford: there may be a leaking/stuck canister purge valve which can cause multiple driving systems. The malfunction light may be on with or without stored trouble codes.
- 10039137Ford: the transmission may leak fluid from a seal. 2009-2010 escape/mariner.
- 10039131Ford:the liftgate window glass may break in cold temperatures. 2010-2011 escape/mariner.
- 10039080Ford: the liftgate window glass may break in cold temperatures. 2010-2011 escape/mariner.
- 10039072Ford: there may be a loss of power, hesitation, surge, or lack of throttle response while driving. The brake over accelerator feature may be activating.
Every Ford Escape model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.