2017 Ford Escape

Recalls

4 recalls name the 2017 Ford Escape. Newest first.

• Visibility › Power window devices and controls

  Jun 9, 2026NHTSA 26V37400018,124 vehicles

  Ford Motor Company (Ford) is recalling certain 2017 Escape vehicles previously repaired incorrectly under recall number 16V617. The power-operated windows may exert excessive force when encountering an object, before they automatically reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS)…

  Risk and remedy

  Risk

  A closing window that does not reverse direction as expected can pinch a driver or passenger before retracting, increasing the risk of injury.

  Remedy

  Dealers will update the power window operating system software, free of charge. Owner notification letters were mailed July 22, 2026. Owners may contact customer service at 1-866-436-7332. Ford's number for this recall is 26C29. Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on July 6, 2026.

  Full recall details →

• Equipment › Electrical › Engine block heater

  Jan 15, 2026NHTSA 26V011000116,672 vehicles

  Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

  Risk and remedy

  Risk

  An electrical short circuit can increase the risk of a fire.

  Remedy

  Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.

  Full recall details →

• Power train › Automatic transmission › Gear position indication (prndl)

  Jun 10, 2022NHTSA 22V4130002,925,968 vehicles

  Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

  Risk and remedy

  Risk

  A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

  Remedy

  Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

  Full recall details →

• Electrical system › Software

  Aug 24, 2016NHTSA 16V61700017,985 vehicles

  Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to…

  Risk and remedy

  Risk

  If a window closes on a body part, it can increase the risk of injury.

  Remedy

  Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.

  Full recall details →

Owner complaints

What owners report most

1. Engine1,585
2. Engine and engine cooling510
3. Power train396
4. Electrical system156
5. Unknown or other153
6. Wheels81
7. Fuel/propulsion system72
8. Structure62
9. Steering49
10. Service brakes45

Latest complaints

• Oct 27, 2026NY
  Engine
  1. The EcoBoost engine block suffered a severe structural failure caused by a factory manufacturing defect known as internal cylinder block coolant intrusion (as documented in Ford TSB 19-2208). Antifreeze leaks directly past the cylinder wall block grooves into the combustion chambers. This…

  1. The EcoBoost engine block suffered a severe structural failure caused by a factory manufacturing defect known as internal cylinder block coolant intrusion (as documented in Ford TSB 19-2208). Antifreeze leaks directly past the cylinder wall block grooves into the combustion chambers. This vehicle is currently parked and is fully available for physical inspection upon request at the location provided. 2. The engine suffered a sudden, severe mechanical malfunction while driving, causing an immediate drop in cylinder compression, engine misfires, and a dangerous loss of control and motive power. Driving a vehicle prone to sudden stall or failure creates an extreme hazard on public roads, dramatically increasing the risk of a high-speed rear-end collision or stranding the driver in live traffic without propulsion. 3. Yes. The vehicle’s loss of coolant, engine misfire codes, and cylinder block leak characteristics were physically inspected and confirmed by a private, independent auto mechanic. 4. The vehicle has not been inspected by the police or insurance as no crash has occurred yet. Ford Motor Company's customer service and Tier 2 Automotive Consumer Operations (ACO) divisions have been formally notified of the defect, and corporate Case File #CXH-0934-5907 was opened. However, a physical dealership inspection has not been completed due to the manufacturer's refusal to waive upfront diagnostic fees for an out-of-warranty vehicle. 5. Prior to total engine failure, the vehicle displayed an aggressive engine overheat warning indicator on the dashboard. The reservoir was found entirely stripped of coolant, with no visible external fluid leaks underneath the vehicle. These active symptoms and high engine temperature alerts first appeared suddenly on the dashboard on the day of the breakdown.

• Oct 27, 2026CA
  Engine

  The engine hascooling intrusion to do manufrature defect

• Oct 23, 2026WI
  Engine
  While operating the vehicle, the engine experienced a loss of power accompanied by a strong burning oil odor. Inspection revealed engine oil leaking from the camshaft cover assembly and onto the exhaust system, creating a potential fire hazard. Mechanical diagnosis determined that cylinder #4 had…

  While operating the vehicle, the engine experienced a loss of power accompanied by a strong burning oil odor. Inspection revealed engine oil leaking from the camshaft cover assembly and onto the exhaust system, creating a potential fire hazard. Mechanical diagnosis determined that cylinder #4 had lost compression, resulting in excessive blow-by and crankcase pressurization. Due to the engine's turbocharged (forced-induction) design, the increased crankcase pressure contributed to oil leakage from the camshaft cover assembly. The observed failure mode is consistent with Ford TSB 19-2346.

• Oct 21, 2026DE
  Engine
  When driving home my usual 5 miles from work, the car gave me a signal that it overheated and I should pull over immediately. This happened one other time during the week. The check engine light came on a few days later. When I brought it into The Ford dealership, they reported that the head gasket…

  When driving home my usual 5 miles from work, the car gave me a signal that it overheated and I should pull over immediately. This happened one other time during the week. The check engine light came on a few days later. When I brought it into The Ford dealership, they reported that the head gasket had blown, the engine had cracked, and it was leaking coolant into other areas of the car. It also affected several coils. They said it was unsafe to drive and quoted me $10,000 for a new engine and replacement. The car has only 90,000 miles on it, and I bought it used from a reputable dealer only 10 months ago. I have put <5,000 miles on it and kept it in good shape during this time. I was told this is a common issue for this car.

• Oct 17, 2026PA
  Engine
  The "check engine light" came on. We brought it to the Ford Dealership for checking. They told us there was coolant intrusion in the engine, and that the car was unsafe to drive and required a new engine. We had only put approximately 6,000 miles on the car after buying it used 2 years prior. We…

  The "check engine light" came on. We brought it to the Ford Dealership for checking. They told us there was coolant intrusion in the engine, and that the car was unsafe to drive and required a new engine. We had only put approximately 6,000 miles on the car after buying it used 2 years prior. We surrendered the car to the dealership and took a payout of only $1,500, for a car that only had 46,000 miles on it. We were told that the engine could go on fire and it was dangerous to drive. We were also told that "coolant intrusion" is a common thing that happens to these engines.

• Oct 16, 2026HI
  Engine
  One morning in July 2026, I woke up to turn on my car and the temperature was in the red, white smoke was coming out of it and it has since been non-operable with a recommendation for a engine replacement. I was told this could be related to coolant intrusion and it occurred at just 77,000 miles. I…

  One morning in July 2026, I woke up to turn on my car and the temperature was in the red, white smoke was coming out of it and it has since been non-operable with a recommendation for a engine replacement. I was told this could be related to coolant intrusion and it occurred at just 77,000 miles. I had just had my car at Ford for a multipoint inspection six months prior with no reported problems although I’m not sure if they tested this specific system. I bought the car from Honolulu Volkswagen in 2022 and I still owe a large loan on it. So far I have had little assistance from Ford or Volkswagen for a resolution. It is unclear if the owner who traded it to VW in 2022 was aware of the defect, and at the time of purchase no issues with the car were disclosed when I asked. I am now without transportation and left to pay a loan and insurance on a car I cannot drive.

• Oct 14, 2026MO
  Engine

  Vehicle went into limp mode with my teeange daughter driving on the interstate due to the known coolant intrusion issue.

• Oct 14, 2026AZ94,000 mi
  Engine and engine cooling
  The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle experienced a total loss of motive power without warning lights illuminating. The vehicle was towed to the contact's residence, where an independent mechanic inspected the vehicle and informed the…

  The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle experienced a total loss of motive power without warning lights illuminating. The vehicle was towed to the contact's residence, where an independent mechanic inspected the vehicle and informed the contact that the engine failed due to coolant intrusion. The dealer was contacted. The manufacturer was notified of the failure. The failure mileage was 94,000.

• Oct 13, 2026OH
  Exterior lighting

  The head light bulbs continuously burn out every few months. Brights and fog lights work

• Oct 12, 2026CA
  Engine

  ecoboost engine defect coolant leaks into engine cylinders causing engine failure . I have a ford escape 2017 with the above defect and i had to replace the eco booster twice and last time I had to replace the engine because the block cracked. ford is not helping at all to fix the problem

• Oct 6, 2026WI
  Engine
  Our Escape has had the head gasket replaced twice (6/2023 & 8/2024) and now needs the engine completely replaced. We have paid almost $8,000 out of pocket for the 2 fixes and now have been given an estimate of $10k for a new engine. In all three cases we have had the engine light turn on, the…

  Our Escape has had the head gasket replaced twice (6/2023 & 8/2024) and now needs the engine completely replaced. We have paid almost $8,000 out of pocket for the 2 fixes and now have been given an estimate of $10k for a new engine. In all three cases we have had the engine light turn on, the warning "High Engine Temperature. Stop Safely" appear and a dramatic decrease in coolant (which we have to fill daily). We are now stuck with a car that isn’t safe/fit to drive and in need of purchasing another car (more money out of pocket). Apparently there is a known issue with this engine via the TSB 22-2229 document. We are asking for financial assistance with our out of pocket expenses (both what we have paid and now a new engine). We own 2 other Fords, an F-150 & Explorer. We love these cars which is why we chose to purchase another Ford for our kids. We would like to continue to purchase Fords, but would like to know you as a company take care of your clients. Thank you in advance for your help. Additional info: 6/2023 1st Headgasket replacement. 97k miles - Elizabeth, CO 8/2024 2nd Headgasket replacement @110k miles - Marysville, WA 10/2026 new engine estimate 131k miles - LaCrosse, WI

• Oct 5, 2026DE
  Engine
  Dealership service department just called to inform me that my car is showing signs of the coolant intrusion issue that is known by ford for my 2017 ford escape titanium and that i should probably not waste the money to get the maintainance service done that I had taken it in for because the engine…

  Dealership service department just called to inform me that my car is showing signs of the coolant intrusion issue that is known by ford for my 2017 ford escape titanium and that i should probably not waste the money to get the maintainance service done that I had taken it in for because the engine will most likely need replacing soon , and after further review online , vehicles with this condition have caught even caught on fire . And ford even acknowledging the issue is not willing to cover the repair costs .

• Oct 4, 2026KS
  Exterior lighting › Headlights
  Purchased as a pair of aftermarket replacement headlight assemblies for a 2017 Ford Escape. Both left and right assemblies developed internal plastic melting around the projector area after several months of normal use. Seller states the assemblies are limited to a 60W 9005 bulb, but no such…

  Purchased as a pair of aftermarket replacement headlight assemblies for a 2017 Ford Escape. Both left and right assemblies developed internal plastic melting around the projector area after several months of normal use. Seller states the assemblies are limited to a 60W 9005 bulb, but no such wattage limitation or overheating warning was disclosed on the Amazon product listing. The seller also appears to list the bulb positions incorrectly. I am reporting this because both housings have sustained significant thermal damage, creating concern for damage to wiring and surrounding plastic and a potential vehicle fire hazard.

• Oct 3, 2026TX
  Engine
  I am reporting a severe safety hazard regarding a known factory engineering defect in the 2017 Ford Escape 2.0L EcoBoost engine. A documented design flaw in the open-deck engine block allows engine coolant to slowly intrude into cylinders 3 and 4 [1.10]. This internal leak causes a rapid, un-warned…

  I am reporting a severe safety hazard regarding a known factory engineering defect in the 2017 Ford Escape 2.0L EcoBoost engine. A documented design flaw in the open-deck engine block allows engine coolant to slowly intrude into cylinders 3 and 4 [1.10]. This internal leak causes a rapid, un-warned loss of coolant volume without leaving any visible puddles on the ground [1.10]. The vehicle suffered a sudden loss of occupant cabin heat, immediately followed by the Cylinder Head Temperature (CHT) sensor triggering a critical overheat warning. This instantly forced the vehicle into a protective "Fail-Safe Cooling / Limp Mode." Safety Risk on Public Roads: This defect poses an immediate safety risk. When the vehicle suddenly forces itself into Limp Mode due to the rapid loss of coolant, it causes an abrupt and unexpected loss of acceleration/motive power while traveling at high speeds. This sudden drop in speed in fast-moving highway traffic creates a severe hazard for rear-end collisions, endangering myself and other motorists. Furthermore, forcing an engine to run while actively introducing combustible glycol coolant into the hot cylinders presents a distinct vehicle fire hazard. Ford is fully aware of this structural defect across its EcoBoost platforms and previously issued limited Customer Satisfaction Programs (such as CSP 21N12 and TSB 19-2346) [1.10]. However, because those programs were strictly capped by mileage and time constraints, consumers like myself are left stranded on public highways with an inherently unsafe vehicle [1.10]. I request that NHTSA elevate this to a formal safety investigation to mandate a safety recall.

• Oct 1, 2026PA
  Engine
  On [XXX], I was driving the 2017 Ford Escape and while attempting to merge onto [XXX] at Greencastle, PA, the vehicle started to lose power and I couldn't accelerate to the speed of other traffic. I was almost hit on the left side by a tractor/trailer and the car behind me almost rear ended my…

  On [XXX], I was driving the 2017 Ford Escape and while attempting to merge onto [XXX] at Greencastle, PA, the vehicle started to lose power and I couldn't accelerate to the speed of other traffic. I was almost hit on the left side by a tractor/trailer and the car behind me almost rear ended my car. While being at an almost stand-stii in the right lane of [XXX], traffic had to swerve to the left lane to avoid me. With much difficulty, I was able to get the car to the side of the road, where it totally shut off & wouldn't restart for almost 40 minutes. After having the car evaluated, it was determined that coolant was leaking onto the cylinders. I had been losing coolant & experiencing other issues w the car that I didn't attribute to an engine problem. At this time I dicovered that Coolant Intrusion is a globally known manufacturing defect with the 2017 Ford Escape. While Ford Motor Company has acknowledged this problem & put out several bulletins & such, they have not effected a RECALL. If I had known this was a problem, I would hv never bought this car. On 09/29/2026, the car was evaluated by Keystone Ford & an official diagnosis of Coolant Intrusion was made. I was presented with an invoice for almost $14,000 to replace the engine, which is absurd. I am currenty without a working car for which I still owe $4900. And while the dealer offered to get me into another car, they refuse to help with the negative equity. I also contacted Ford Motor Company on 09/30 & they said they cannot help. Many other Ford owners also hv this same issue & a CLASS ACTION was approved 06/22/2026. In addition to much inconvenience & financial peril for myself and others, this car is a huge SAFETY HAZARD. Ford should have issued a RECALL, but have not done so as of writing. In the meanwhile, many of these DANGEROUS cars remain on the road. PLEASE HELP! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Sep 28, 2026KS
  Engine

  Has a issue with the coolant intrusion and the car loses coolant and has white smoke on start up and when it overnight

• Sep 27, 2026IN
  Engine

  I have a 17 escape with a 1.5l engine. Few years ago I had engine block replaced. The engine block that was installed in my engine has the coolant intrusion issue. This is the second motor put inside my vehicle due to this issue. (Last motor was due to neglect from previous owner aka my ex wife)

• Sep 26, 2026AL
  Engine
  With just over 115,000 miles, and overall our 2017 Ford Escape being in excellent shape and well taken care of, the check engine light came on and all of a sudden on the interstate the car stopped running. We ahead to pull to the side and have it towed as whatever we did would not get the car to…

  With just over 115,000 miles, and overall our 2017 Ford Escape being in excellent shape and well taken care of, the check engine light came on and all of a sudden on the interstate the car stopped running. We ahead to pull to the side and have it towed as whatever we did would not get the car to start. The issue turns to be with coolant leaking into the cylinders and per the mechanic the only solution is to have the engine replaced. This appears to be a known issue with this car, yet there is no recall or ownership by Ford.

• Sep 26, 2026NC
  Engine
  The engine light on my 2017 Ford Escape EcoBoost 2.0L has come on a couple times in the last few months. My trusted mechanic has diagnosed the following codes: P0301 and P0316 - which indicates cylinder misfire and misfire detected on start up. There is an active TSB 22-2226 (Coolant intrusion into…

  The engine light on my 2017 Ford Escape EcoBoost 2.0L has come on a couple times in the last few months. My trusted mechanic has diagnosed the following codes: P0301 and P0316 - which indicates cylinder misfire and misfire detected on start up. There is an active TSB 22-2226 (Coolant intrusion into Spark Plug/Cylinder Bore) that matches up with those codes. This is my daughter’s primary vehicle and we are not comfortable with her continuing to drive it for fear of total engine lockup. I took it into my local dealership to have them do their own diagnosis and to contact Ford corporate to determine the appropriate path to resolution. Current mileage is approximately 72,700 miles.

• Sep 24, 2026VA216,000 mi
  Power train
  The contact owns a 2017 Ford Escape. The contact stated that while exiting the vehicle, the vehicle started rolling backwards while shifted to park(P). The contact referenced NHTSA Campaign Number: 22V413000 (Power Train); however, the recall repair was previously performed in 2024. The…

  The contact owns a 2017 Ford Escape. The contact stated that while exiting the vehicle, the vehicle started rolling backwards while shifted to park(P). The contact referenced NHTSA Campaign Number: 22V413000 (Power Train); however, the recall repair was previously performed in 2024. The manufacturer was notified of the failure. The vehicle was taken to an authorized dealer to be diagnosed, and the contact was informed that the transmission shifter cable bushing was missing. The shifter cable and bushing were replaced with similar parts and the vehicle was repaired. The failure mileage was 216,000.

• Sep 23, 2026IL
  Engine
  The coolant has been leaking into the cylinders the symptoms were violent shaking, low coolant, white smoke, misfires, and engine light and warning on. My safety and others safety were put at risk because if the motor is not replaced it can become a fire hazard and it could break down on the road…

  The coolant has been leaking into the cylinders the symptoms were violent shaking, low coolant, white smoke, misfires, and engine light and warning on. My safety and others safety were put at risk because if the motor is not replaced it can become a fire hazard and it could break down on the road endangering mine and others lives. The problem was diagnosed by a ford dealership and cost me $201 to just diagnose where they quoted me $14,000 to replace. It was inspected by the manufacturer (dealership). About 3 weeks ago there was an “Engine Fault Service Now” code on the screen then a couple days later the engine light came on and it was either constant or blinking.

• Sep 22, 2026MD70,293 mi
  Engine and engine cooling
  The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, a high alert warning light illuminated. The contact pulled over to the right side of the road, turned off the vehicle, and waited for fifteen minutes before restarting the vehicle. However, the failure persisted. An…

  The contact owns a 2017 Ford Escape. The contact stated that while driving 25 MPH, a high alert warning light illuminated. The contact pulled over to the right side of the road, turned off the vehicle, and waited for fifteen minutes before restarting the vehicle. However, the failure persisted. An independent mechanic was contacted. The vehicle was taken to the independent mechanic and was diagnosed with cylinder #2 failure. The contact was informed that the engine needed to be replaced. The failure mileage was 70,293.

• Sep 21, 2026LA
  Engine
  My 2017 Ford Escape starting having issues about a year ago and was losing coolant and then car would read hot. It’s an Ecoboost motor and coolant is leaking into the motor and damaging it. The motor needs replacing and ford knew about this issue but refuses to repair it. I have repaired car 5…

  My 2017 Ford Escape starting having issues about a year ago and was losing coolant and then car would read hot. It’s an Ecoboost motor and coolant is leaking into the motor and damaging it. The motor needs replacing and ford knew about this issue but refuses to repair it. I have repaired car 5 times or so trying to fix this but keeps getting worse and now destroyed the engine. It is a known flaw by ford repair and many people but I was not told anything when I bought the car.

• Sep 21, 2026NY
  Engine
  Vehicle Information: Year/Make/Model: 2017 Ford Escape Titanium Engine: 2.0L EcoBoost 4-Cylinder Drivetrain: All-Wheel Drive (AWD) Current Mileage: Approximately 118,000 miles Description of the Safety Problem: The vehicle experienced a sudden and severe loss of engine coolant with no external…

  Vehicle Information: Year/Make/Model: 2017 Ford Escape Titanium Engine: 2.0L EcoBoost 4-Cylinder Drivetrain: All-Wheel Drive (AWD) Current Mileage: Approximately 118,000 miles Description of the Safety Problem: The vehicle experienced a sudden and severe loss of engine coolant with no external leaks visible on the ground. Diagnostic inspection revealed that engine coolant is intruding internally into the engine cylinders due to a known structural defect in the Ford 2.0L EcoBoost engine block/head gasket design.Prior to diagnosing the failure, the vehicle exhibited rough idling, misfires, and white smoke from the exhaust due to coolant burning in the combustion chambers. Unrelated components, including the ignition coils, were previously replaced in an attempt to correct the misfires before the internal coolant intrusion was identified as the root cause.This defect poses an immediate safety hazard. The internal coolant loss causes the engine to overheat rapidly and threatens to force the vehicle into an abrupt emergency "limp mode" or cause complete, sudden engine failure while driving at highway speeds. This creates a severe risk of a rear-end collision or stranding the vehicle in active traffic without warning. Ford has failed to issue a recall for this systemic powertrain defect, leaving consumers to operate unsafe vehicles or face catastrophic out-of-pocket engine replacement costs.

• Sep 21, 2026NY
  Engine
  It is common knowledge that my particular vehicle has a known engine defect - coolant intrusion - that in effect renders the engine inoperable eventually in models from 2013-19. Mine is a 2017. It was sold to me without anyone referencing the known engine issue. Over the last couple of years, my…

  It is common knowledge that my particular vehicle has a known engine defect - coolant intrusion - that in effect renders the engine inoperable eventually in models from 2013-19. Mine is a 2017. It was sold to me without anyone referencing the known engine issue. Over the last couple of years, my family was nearly stranded when the car suddenly began to experience shuddering, very rough driving, coolant disappearing and having to be replenished, and the engine coils misfiring and having to be replaced. Now, the engine has failed and is in need of more than $4,000 in repairs. While Ford did not issue a recall, it did alert its dealerships to the known manufacturing defect. As a consumer, I was NOT told of this problem during the sale.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
• 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10233681Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50-tooth variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT (service part DS7Z-6256-F) and exhaust VCT (service part DS7Z-6256-G) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1-800-403-4844 (Monday-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST) to obtain this tool. A VCT locking tool compatible with the 50-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.
• 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10218621Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
• 10214832Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
• 10214128Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Programming - Some of the affected vehicles may exhibit collant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the short block.
• 10214126Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
• 10213732Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine Short Block Replacement After Coolant Intrusion. In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
• 10213728Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Reprogramming. Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block.
• 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
• 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
• 10210816Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10210392Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10210391Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
• 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10208146Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
• 10207136Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
• 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
• 10203841Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201614Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10201019Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
• 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
• 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10198605Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
• 10194434Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10194425Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
• 10189785Some 2017-2019 Escape/MKC Some 2017-2019 Escape/MKC vehicles equipped with all-wheel drive (AWD) may exhibit a binding/shudder and/or bump/clunk from the rear drive unit (RDU) when turning at low speeds and parking lot maneuvers. This may be due to the software in the powertrain control module (PCM). To correct the condition, follow the Service Procedure to reprogram the PCM. T
• 10189767Some 2013-2016 Fusion, 2013-2018 C-MAX, 2013-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and install the protective cap over the selector at the transmission end of the selector lever cable.

Every Ford Escape model year

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