2018 Ford Escape

Recalls

4 recalls name the 2018 Ford Escape. Newest first.

• Equipment › Electrical › Engine block heater

  Jan 15, 2026NHTSA 26V011000116,672 vehicles

  Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

  Risk and remedy

  Risk

  An electrical short circuit can increase the risk of a fire.

  Remedy

  Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.

  Full recall details →

• Power train › Automatic transmission › Gear position indication (prndl)

  Jun 10, 2022NHTSA 22V4130002,925,968 vehicles

  Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

  Risk and remedy

  Risk

  A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

  Remedy

  Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

  Full recall details →

• Service brakes, hydraulic › Foundation components › Hoses, lines/piping, and fittings

  Feb 12, 2018NHTSA 18V10400088 vehicles

  Ford Motor Company (Ford) is recalling certain 2018 Ford Escape and Lincoln MKC vehicles. These vehicles may be equipped with incorrect front brake hoses that may chafe against other components, possibly resulting in a brake fluid leak.

  Risk and remedy

  Risk

  A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.

  Remedy

  Ford will notify owners, and dealers will inspect the brake hoses, replacing any that are incorrect, free of charge. The recall is expected to begin March 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S04.

  Full recall details →

• Air bags › Side/window

  Dec 18, 2017NHTSA 17V80300011,113 vehicles

  Ford Motor Company (Ford) is recalling certain 2018 Ford Escape vehicles. The side curtain air bags on these vehicles have a component that may detach during deployment of the inflatable curtain air bag.

  Risk and remedy

  Risk

  If the component detaches during deployment, it may enter the passenger compartment and be a projectile within the vehicle cabin, increasing the risk of injury.

  Remedy

  Ford will notify owners, and dealers will replace the driver and passenger side curtain air bags, as necessary, free of charge. The recall is expected to begin January 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17S44.

  Full recall details →

Owner complaints

What owners report most

1. Engine1,172
2. Engine and engine cooling346
3. Power train279
4. Unknown or other107
5. Electrical system58
6. Fuel/propulsion system45
7. Steering32
8. Service brakes25
9. Wheels25
10. Vehicle speed control23

Latest complaints

• Oct 28, 2026IN
  Engine

  This is in relation to the coolant intrusion problem with all the Ford Ecoboost engines. The vehicle has 98,958 miles - all recommended services were done. Mechanic is recommending a full engine replacement to the tune of $19000. That is nearly 2/3 the value of the car when purchased. Ford not standing behind their products has gotten to a point of hilarity.

• Oct 28, 2026NC
  Engine

  I suffered catastrophic engine misfires with a sudden loss of power and white smoke coming from the exhaust. This was due to a design flaw in the Ford ecoboost 1.5l engine which allowed coolant into the #3 cylinder.

• Oct 27, 2026PA
  Engine
  The vehicle is experiencing ongoing coolant loss with no visible external leak. The coolant level drops consistently and requires frequent refilling. The issue began around mid‑mileage and has continued to worsen. The engine sometimes emits a coolant smell, and the temperature gauge rises more…

  The vehicle is experiencing ongoing coolant loss with no visible external leak. The coolant level drops consistently and requires frequent refilling. The issue began around mid‑mileage and has continued to worsen. The engine sometimes emits a coolant smell, and the temperature gauge rises more quickly than normal. Warning messages about high engine temperature have appeared during driving. The dealer inspected the vehicle but could not find an external leak and stated the condition was normal, even though the coolant continues to disappear. No repairs have resolved the issue. Based on known problems with EcoBoost engines, an internal coolant leak or cylinder head defect is suspected, but the exact cause is UNKNOWN. This creates a safety risk because sudden overheating can occur while driving, which may lead to engine failure, loss of power, or stalling in traffic. The issue is ongoing and the vehicle is available for inspection upon request.

• Oct 27, 2026TX
  Power train
  The car was driving completely fine, then when starting to go at a stoplight it had trouble shifting out of the first gear. At the next stop, it would not go uphill and began slowly rolling backwards as I am trying to move forward. This was in downtown [XXX] traffic with nowhere for me to pull…

  The car was driving completely fine, then when starting to go at a stoplight it had trouble shifting out of the first gear. At the next stop, it would not go uphill and began slowly rolling backwards as I am trying to move forward. This was in downtown [XXX] traffic with nowhere for me to pull over. It was very close to hitting the car behind me. I had to turn the car off to rest it for a few minutes and was finally able to slowly get up the hill to pull into a parking lot. I ended up getting it towed to a Ford dealership and they said it needed a whole new transmission put in. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Oct 25, 2026WI
  Engine

  21N12 Coolant Intrusion \ At dealership coolant in oil, coolant in firing cylinders possible explosion fire. Engine light popped on 2 weeks ago and they have my vehicle now and still do not know if they will fix it.

• Oct 21, 2026MOFire
  Engine · Exterior lighting · Unknown or other
  There have been several issues that cause safety concerns with my 2018 Ford Escape 1.5L Ecoboost. The two most concerning are the headlights and engine failure. Since I drove this vehicle off the lot in 2023 I have had to replace the headlights every 4 to 6 months. I recently learned it is do to an…

  There have been several issues that cause safety concerns with my 2018 Ford Escape 1.5L Ecoboost. The two most concerning are the headlights and engine failure. Since I drove this vehicle off the lot in 2023 I have had to replace the headlights every 4 to 6 months. I recently learned it is do to an electrical issue and the most recent occurrence caused a small fire under the hood of my vehicle. Sometimes both lights would go out at once without warning. This issue has been reported by numerous consumers and Ford has done nothing. Regarding the engine failure, a coolant leak was reported by two mechanics but the source of the leak couldn't be identified. It was only discovered it was internal when my vehicle just stopped while pulling forward in a drive through. Luckily it wasn't on the highway but if it had been it could've caused an accident, at 70 mph, that likely would've resulted in minor injuries for not only me but other drivers. Ford has been made aware of this issue by owners of 2013-2019 Ford Escape Ecoboost vehicles but still hasn't issued a recall. Ford refuses to do anything about this and has instructed its customer support team to tell consumers they "can't" (won't) do anything outside of warranty. This issue often occurs outside of warranty. Ford still hasn't issued a recall despite numerous lawsuits for this exact problem. All customers can do is file a complaint. There are thousands of these vehicles on the road and if Ford continues to do nothing this could eventually lead to fatalities due to vehicle collisions. Someone needs to do something if Ford won't. Engine failure 10/20/26; electrical fire September 2026; lighting failure 2023-2026. The fact someone was fine selling this vehicle, despite consumer reports, is appalling.

• Oct 20, 2026CA
  Engine
  Apparently my 2018 Ford Escape 1.5 liter Ecoboost engine has a known flaw of coolant intrusion into the cylinders. It can be inspected right now as it's at the Ford service center. This problem could have left me on the side of the freeway at night. Ford service has verified the problem and that it…

  Apparently my 2018 Ford Escape 1.5 liter Ecoboost engine has a known flaw of coolant intrusion into the cylinders. It can be inspected right now as it's at the Ford service center. This problem could have left me on the side of the freeway at night. Ford service has verified the problem and that it needs a new engine. I dont believe the parts have been inspected by anyone other than Ford service and my independent mechanic. There was a check engine light that came on back in April of this year. I brought it into Ford for basic minor service on April 29 and was told to check diagnostics I had to pay $298. I took it elsewhere and they told me it was a code that came up for the smog system. I didn't have any other issues at that time. In July a different light came on that was flashing so I took it to an independent mechanic and he found the misfire code of P0304 in cylinder #4. He proceeded to replace spark plugs and injector #4. Not until September did the sputtering start but no engine light came on. I took it back to my mechanic and he spent 2 weeks trying different things to figure out what was going on. He was unable to so I had to take it to the Ford service center and they verified the coolant intrusion problem. My car is only 8 years old and there was never a recall or service notice to advise me of this problem.

• Oct 18, 2026FL
  Engine
  I have had a cylinder 2 misfire every 6 months for the past 3 years. After the 3rd misfire I replaced the entire engine that had less than 86,000 miles with another one that had only 32,000 miles on it. After another 6 months I had it happen again. I got the spark plugs and coil replaced and now…

  I have had a cylinder 2 misfire every 6 months for the past 3 years. After the 3rd misfire I replaced the entire engine that had less than 86,000 miles with another one that had only 32,000 miles on it. After another 6 months I had it happen again. I got the spark plugs and coil replaced and now I'm having it 6 months again happen and the read out says cylinder 2 had too many misfires within a predetermined period of time.

• Oct 15, 2026NC110,000 mi
  Engine and engine cooling

  The contact owns a 2018 Ford Escape. The contact stated that while operating the vehicle, the engine temperature increased, and the vehicle entered Limp mode. The vehicle was driven to an independent mechanic, where it was diagnosed with coolant intrusion into the engine cylinders. The failure mileage was 110,000.

• Oct 15, 2026NJ
  Engine

  I have a 2018 Escape that died on July 10, 2026, 39312 miles. Paid $300 for a diagnosis at a Ford dealer. A new engine was recommended. The dealer quote is $13,500 for replacement. Called Ford directly and was told, " Too bad you're not covered".

• Oct 13, 2026VA
  Engine · Power train
  My daughter was driving our 2018 Ford Escape at highway speed when it suddenly began shaking and shuddering violently, with no advance warning. The check engine light came on for the first time as the shaking began. The vehicle lost propulsion, and the shaking impaired her ability to control it…

  My daughter was driving our 2018 Ford Escape at highway speed when it suddenly began shaking and shuddering violently, with no advance warning. The check engine light came on for the first time as the shaking began. The vehicle lost propulsion, and the shaking impaired her ability to control it, creating an immediate safety emergency in moving highway traffic. She had to maneuver quickly out of traffic onto a narrow shoulder. It was dark, and the limited shoulder space made exiting safely difficult. She feared for her life due to the sudden failure and exposure to passing traffic. She reached the shoulder without a collision. The vehicle required an emergency tow through her insurance company, and she received transportation home. The vehicle had undergone a safety inspection in August before this incident. A Ford dealership confirmed an internal engine leak allowing coolant into a cylinder's combustion chamber. A borescope inspection found liquid on top of the piston, and a cooling-system pressure test confirmed coolant entering the combustion chamber. The spark plugs were severely carbon-fouled, causing a misfire. Replacing them temporarily improved the symptoms, but the misfire quickly returned. The dealership determined that the engine requires a rebuild or replacement. The diagnosis appears to correspond to Ford Customer Satisfaction Program 21N12, dated June 9, 2022. We were not notified of this issue before the incident and found no corresponding safety recall for this vehicle in NHTSA's records. This sudden failure caused loss of propulsion and impaired control at highway speed, forcing an emergency maneuver onto a narrow shoulder after dark. The check engine light provided no advance warning. We request that NHTSA investigate this defect and determine whether a safety recall is warranted to prevent similar incidents and injuries.

• Oct 12, 2026MN
  Engine
  Engine light came on so took vehicle to auto repair shop. They diagnosed coolant intrusion into the engine, and told me this is a known problem. Ford has issued technical service bulletin 22-2134, as well as other documentation on the problem. It is both a functional and safety hazard. There is…

  Engine light came on so took vehicle to auto repair shop. They diagnosed coolant intrusion into the engine, and told me this is a known problem. Ford has issued technical service bulletin 22-2134, as well as other documentation on the problem. It is both a functional and safety hazard. There is a class action suit (Miller vs. Ford) on this matter currently. I took the vehicle to a Ford dealer and they said there is no program from Ford to cover this known problem. I have 73,000 miles on my car! Yes, it is 8 years old, but that should not degate action from Ford on this. They have never notified Ford customers, and yet this is a safety hazard (can cause enginer to seize and start a fire). I was quoted $15,000 cost to replace the enginer from the dealer. I cannot afford this, but am afraid to drive my car!

• Oct 12, 2026TX
  Electrical system · Engine · Fuel/propulsion system
  On approximately September 28, 2026, the vehicle began sputtering when first turned on. It then progressed to running extremely rough. On September 30, 2026 the Engine Icon lit up first. A few days later, I received an Engine Fault Service Now message. I went to the Auto Zone on October 4, 2026…

  On approximately September 28, 2026, the vehicle began sputtering when first turned on. It then progressed to running extremely rough. On September 30, 2026 the Engine Icon lit up first. A few days later, I received an Engine Fault Service Now message. I went to the Auto Zone on October 4, 2026 and they ran a diagnostic check. These are the codes that were found: Check Engine Fail Replace Ignition Coil and Spark Plug #3 P0303 Cylinder 3 misfire detected P0339 Crankshaft Position Sensor A Circuit Intermittent P0300 Random misfire detected Cylinder 3 On October 5, 2026, I took it to my mechanic and he began checking everything. He found oil on and inside the computer. He also found that there was antifreeze residue on the Cylinder and Spark Plugs. He did some research to find out what could cause this to happen. He found the following: 1,134–1,711 engine complaints depending on dataset. Failures typically occur between 50,000 and 100,000 miles. Main Engine Problems 1. Coolant Intrusion (1.5L EcoBoost – Most Common & Severe) Coolant leaks past the block/head sealing surface into cylinders. Not a head gasket failure—requires short-block or long-block replacement. Symptoms: Misfire codes (P0300–P0304) White exhaust smoke Unexplained coolant loss Rough idle, stalling, overheating. 2. Cracked Engine Block Often the end result of prolonged coolant intrusion. Leads to catastrophic engine failure requiring full replacement. On Friday, October 9, 2026, I drove my car to work, approximately 2.5 miles, after the Escape sitting for 3.5 hours, I started it. I immediately received the HIGH ENGINE TEMPERATURE STOP SAFELY, and the engine shut off. On the 3rd try, the Escape stayed running. I could only drive 11 mph. On my final turn onto a busy street, the Escape began sputtering and would not accelerate at all. I was stuck in the middle of the street, putting myself at risk of being hit. I finally made it to a parking lot but had to be pushed home by my son.

• Oct 11, 2026NV
  Engine
  VIN:[XXX] Current Mileage: 110,900 I am experiencing coolant intrusion in the engine of my 2018 Ford Escape equipped with the 1.5L EcoBoost engine. The vehicle is losing coolant with no external leak visible. This has led to engine misfires, rough idling, and concerns about potential engine damage…

  VIN:[XXX] Current Mileage: 110,900 I am experiencing coolant intrusion in the engine of my 2018 Ford Escape equipped with the 1.5L EcoBoost engine. The vehicle is losing coolant with no external leak visible. This has led to engine misfires, rough idling, and concerns about potential engine damage or failure. This issue is identical to known coolant intrusion problems documented in other Ford EcoBoost engines of similar model years. Safety Concern: Coolant intrusion can cause sudden engine failure while driving, creating a hazardous situation—especially at highway speeds or in heavy traffic. This poses a significant risk to my safety and the safety of others on the road. Requested Action: I am requesting NHTSA review this issue as a potential recurring safety defect affecting the 2018 Ford Escape. Many owners have reported similar coolant intrusion problems, and a recall or investigation may be warranted to prevent engine failure–related accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Oct 9, 2026OR
  Power train

  At 56000 miles have had dealer replace transmission now dealer wants to replace the fuel pump even though the code reader says po0087 , a sensor this IS the 2ND time this vehicle has had to be towed to the dealer. Now the dealer says he will just put the fuel pump back in not replacing it. help !! They have had this vehicle to repair for approximatly 30 days

• Oct 9, 2026KY
  Engine · Fuel/propulsion system · Power train
  Failed Component/System: The engine assembly/engine cooling system. The internal structural failure of the cylinder block (open-deck design defect) allowing engine coolant intrusion into combustion chambers, cylinders 2/3. Safety: The vehicle is experiencing severe engine stalling, immediate loss…

  Failed Component/System: The engine assembly/engine cooling system. The internal structural failure of the cylinder block (open-deck design defect) allowing engine coolant intrusion into combustion chambers, cylinders 2/3. Safety: The vehicle is experiencing severe engine stalling, immediate loss of motive power on active roadways, dense white smoke from exhaust which blinds trailing traffic. This causes immediate risk for rear-end collision, leaves others with the possibility to be stranded on dangerous traffic situations. The vehicle leaks hot fluids into the combustions system putting everyone at risk for under hood fires. Has the Problem been confirmed: Yes, my vehicle is currently at the Pennyrile Ford Dealership, they performed a cooling system pressure test and borescope inspection, and confirmed internal coolant intrusion requiring a total engine replacement. They have even confirmed and acknowledged that this is an on going issue! Dealer inspection: Yes Warning Lamps/Messages: Check engine soon light, raised engine levels, rapidly depleting coolant within days of refill, rough idling, cold start rumblings, sweet chemical smell and thick white smoke coming from tailpipe. Ford has already admitted this is an ongoing issue with these systems, I currently have a 2.0 engine but the recall is for the 1.0/1.5.

• Oct 6, 2026NM
  Engine

  For the second time I have a coolant intrusion on my engine. It was fixed by the manufacturer once before.

• Oct 6, 2026PA
  Unknown or other

  My liftgate will not open and there’s no emergency left to get it unlocked and this is a safety hazard

• Oct 3, 2026PACrash
  Electrical system · Engine · Vehicle speed control
  On September 4, 2026, at approximately 6:00 PM, I was driving my 2018 Ford Escape SE (1.5L EcoBoost) and executing a left-hand turn across an intersection. Mid-turn, the vehicle suddenly lost all power, an "Engine Fault" warning message illuminated on the dashboard, and the engine completely…

  On September 4, 2026, at approximately 6:00 PM, I was driving my 2018 Ford Escape SE (1.5L EcoBoost) and executing a left-hand turn across an intersection. Mid-turn, the vehicle suddenly lost all power, an "Engine Fault" warning message illuminated on the dashboard, and the engine completely stalled out. Because the vehicle died directly in the path of oncoming traffic, I was forced to steer the coasting vehicle out of harm's way to avoid an imminent side-impact collision. This emergency maneuver caused the vehicle to scrape a curb—damaging the right tire rim—and collide with a utility pole. Fortunately, no injuries occurred. I managed to bring the vehicle to a stop on a side street. Once stopped, the vehicle exhibited a total "no crank, no start" condition and completely refused to turn over or restart. The vehicle had to be towed to a repair facility. Upon professional diagnostic inspection, the technician discovered extensive engine oil intrusion within the main engine wiring harness. Engine oil had dynamically wicked through the harness directly into the Powertrain Control Module (PCM), completely compromising and shorting out the primary computer. This electronic failure is what triggered the sudden, catastrophic engine shutdown mid-traffic. This vehicle has a chronic history of severe electrical, powertrain, and "no-start" defects at only 56,000 miles, despite being meticulously maintained with routine synthetic oil changes as required. This is the second time I have experienced a life-threatening loss of engine power while actively driving, and I am fortunate to have narrowly avoided a major, high-speed collision on both occasions. In July 2025, the throttle body failed and initiated a dangerous Limp Mode mid-traffic, forcing a tow for replacement. In July 2026, a starter failure resulted in another total "no crank, no start" condition during the holiday weekend, requiring an emergency mobile mechanic. Following this my car has sat for a month.

• Oct 2, 2026AK
  Engine
  Engine has been diagnosed with coolant intrusion (very common ford ecoboost engine problem) where due to a manufacturing defect the engine has grooves in cylinder that allow coolant to enter combustion chamber. This causes coolant loss, engine mis fires, lots of white smoke upon starting and…

  Engine has been diagnosed with coolant intrusion (very common ford ecoboost engine problem) where due to a manufacturing defect the engine has grooves in cylinder that allow coolant to enter combustion chamber. This causes coolant loss, engine mis fires, lots of white smoke upon starting and extremely rough idle. car has 120000 miles and the cost to repair is over 10,000 dollars. The vehicle and remainder of loan is a total loss because the common problem has made the trade in value around $6000 even if repaired. With out use of vehicle and remainder of loan and repairs I will be around 16000 in the hole and have to sell as salvage. FORD needs to recall this 2.0 ecoboost engine.

• Oct 2, 2026GA94,000 mi
  Engine and engine cooling
  The contact owns a 2018 Ford Escape. The contact stated that while driving 45 MPH, the head gasket of the engine cracked and the vehicle stalled. There was coolant leaking into the engine previously, and the vehicle was repaired. The vehicle was leaking coolant. There was white smoke coming from…

  The contact owns a 2018 Ford Escape. The contact stated that while driving 45 MPH, the head gasket of the engine cracked and the vehicle stalled. There was coolant leaking into the engine previously, and the vehicle was repaired. The vehicle was leaking coolant. There was white smoke coming from the tailpipe with a sweet odor during the failure. The vehicle was towed to the residence. The manufacturer was contacted by phone, where a case was opened. The contact was informed that there was no recall or manufacturer warranty on the vehicle. The dealer informed the contact that the engine needed to be replaced. A mobile mechanic diagnosed the vehicle and confirmed that the head gasket was cracked. The approximate failure mileage was 94,000.

• Oct 1, 2026TN
  Engine
  Ford issued TSB 22-2229 (and earlier TSB 19-2208) specifically covering 2018 2.0L EcoBoost engines with coolant intrusion into the cylinders. The Root Cause: Ford redesigned the engine block around mid-2019 because the original design allowed coolant to pool in small grooves between the cylinder…

  Ford issued TSB 22-2229 (and earlier TSB 19-2208) specifically covering 2018 2.0L EcoBoost engines with coolant intrusion into the cylinders. The Root Cause: Ford redesigned the engine block around mid-2019 because the original design allowed coolant to pool in small grooves between the cylinder bores, eventually degrading the head gasket or cracking the cylinder wall. Error code * P0316 — misfire detected during startup. Ford dealer estimate $12,700 for the Repair. A new engine block.. Ford customer care says there is no assistance available because the vehicle is out of warranty. It has 60,555 miles.

• Sep 30, 2026FL
  Engine

  Cylinder cracked due to Coolant intrusion. A Customer Satisfaction Program was opened 21N12 however it closed last November. My vehicle is under the milage for the fix.

• Sep 29, 2026IN
  Engine
  Supplemental Information – NHTSA Complaint XXX– 2018 Ford Escape 2.0L EcoBoost.Vehicle information: 2018 Ford Escape Titanium 2.0L Turbocharged EcoBoost VIN: [XXX] Current Mileage: 65,946 Since my previous communication, Ford instructed me to take the vehicle to a Ford dealership for evaluation and…

  Supplemental Information – NHTSA Complaint XXX– 2018 Ford Escape 2.0L EcoBoost.Vehicle information: 2018 Ford Escape Titanium 2.0L Turbocharged EcoBoost VIN: [XXX] Current Mileage: 65,946 Since my previous communication, Ford instructed me to take the vehicle to a Ford dealership for evaluation and provide the dealership with my Ford case information. I delivered the Escape to Andy Mohr Ford in Plainfield, Indiana on XXX. On XXX, the dealership diagnosed the vehicle with coolant intrusion and determined that a long-block engine replacement is required. The dealership's repair estimate is $13,315.32. I reported the diagnosis to Ford on XXX. Ford opened Case XXX. On XXX, I was advised that the case was being escalated for additional review and that Ford would contact the dealership before making a determination. On XXX, Ford advised me that the case remained pending. As of XXX, the vehicle remains at Andy Mohr Ford and I have not received a determination from Ford Corporate. I am submitting this update because the vehicle's condition is no longer based solely upon my description of the failure. A Ford dealership has now inspected the vehicle and documented coolant intrusion severe enough to require replacement of the long-block engine.I respectfully request that this information be added to Complaint XXX and considered as part of NHTSA's record concerning this vehicle and engine. I have retained the dealership repair estimate, my communications with Ford, Ford case numbers, registered-mail delivery documentation, and a detailed chronology of events. I am willing to provide any of these materials or make additional information available if it would assist NHTSA's review. I would also appreciate any guidance regarding whether NHTSA would like additional documentation concerning the dealership's diagnosis or the vehicle's current condition while it remains at Andy Mohr Ford. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Sep 29, 2026TX
  Electrical system · Engine · Fuel/propulsion system
  My vehicle has experienced a recurring cylinder 1 misfire (code P0301) over approximately two years. Ignition coils and spark plugs on cylinder 1 were replaced multiple times by different repair shops, but the misfire repeatedly returned, sometimes within months, sometimes within about a year.…

  My vehicle has experienced a recurring cylinder 1 misfire (code P0301) over approximately two years. Ignition coils and spark plugs on cylinder 1 were replaced multiple times by different repair shops, but the misfire repeatedly returned, sometimes within months, sometimes within about a year. Wiring and injector testing was also performed and ruled out as the cause. A mechanic ultimately performed a leak-down/compression test and borescope inspection and found a compression leak located in the cylinder wall between cylinders 1 and 2, indicating internal engine damage. I was advised that this is not economically repairable and would require a full engine replacement. After researching this issue, I found this matches a widely-documented design flaw affecting 1.5L EcoBoost engines in this generation of Ford Escape, where coolant intrusion into the cylinders causes recurring, hard-to-diagnose misfires that are often initially misattributed to ignition coils, ultimately requiring engine block replacement. I am filing this complaint because this appears to be a known, unaddressed defect affecting this engine platform, causing significant repeated repair costs before the true cause was identified

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
• 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10233681Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50-tooth variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT (service part DS7Z-6256-F) and exhaust VCT (service part DS7Z-6256-G) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1-800-403-4844 (Monday-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST) to obtain this tool. A VCT locking tool compatible with the 50-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.
• 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10218621Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
• 10214832Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
• 10214128Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Programming - Some of the affected vehicles may exhibit collant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the short block.
• 10214126Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
• 10213732Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine Short Block Replacement After Coolant Intrusion. In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
• 10213728Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Reprogramming. Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block.
• 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
• 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
• 10210816Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10210392Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10210391Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
• 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10208146Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
• 10207136Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
• 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
• 10205482Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10203841Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201614Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10201019Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
• 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
• 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10198605Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
• 10194434Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10194428Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK11 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10194425Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, Utilize the FordPass Guides or Lincoln Way Concierge teams.
• 10194419Some 2018-2020 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.

Every Ford Escape model year

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