2019 Ford Escape

Recalls

3 recalls name the 2019 Ford Escape. Newest first.

• Equipment › Electrical › Engine block heater

  Jan 15, 2026NHTSA 26V011000116,672 vehicles

  Ford Motor Company (Ford) is recalling certain 2013-2018 Focus, 2013-2019 Escape, and 2015-2016 MKC vehicles equipped with a 2.0L engine. The engine block heater may crack and develop a coolant leak, causing it to short circuit when the block heater is plugged in.

  Risk and remedy

  Risk

  An electrical short circuit can increase the risk of a fire.

  Remedy

  Owners are advised not to plug in their block heater until the vehicle is remedied. Dealers will replace the block heater, free of charge. Owners will also have a alternative option to replace engine block heater element with a threaded plug, and remove the block heater electrical cord. Interim letters, notifying owners of the safety risk, were mailed March 6, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S01. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 16, 2026.

  Full recall details →

• Power train › Automatic transmission › Gear position indication (prndl)

  Jun 10, 2022NHTSA 22V4130002,925,968 vehicles

  Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.

  Risk and remedy

  Risk

  A damaged or missing bushing may prevent the vehicle from shifting into the intended gear, and cause the vehicle to move in an unexpected direction. Additionally, the vehicle may roll after the driver selects the 'Park' position. Either scenario increases the risk of a crash or injury.

  Remedy

  Dealers will replace the under hood shift bushing and add a protective cap over the shift cable bushing, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed July 1, 2022. Remedy parts are expected to be available in 4th Quarter 2022. Owner notification letters were mailed October 27, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S43.

  Full recall details →

• Tires

  Mar 10, 2021NHTSA 21V15500015,769 vehicles

  Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.

  Risk and remedy

  Risk

  Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.

  Remedy

  Ford will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began on March 27, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S10.

  Full recall details →

Owner complaints

What owners report most

1. Engine319
2. Power train128
3. Engine and engine cooling94
4. Unknown or other42
5. Electrical system37
6. Fuel/propulsion system17
7. Steering16
8. Exterior lighting13
9. Tires13
10. Structure12

Latest complaints

• Oct 26, 2026MI
  Engine
  We received an "engine failure- service now" error message on our vehicle and our mechanic told us it is a known issue with this year, make,model, engine and to take it to the dealership for repair. The dealer, and Ford Motor Company said though the recall is for 2017-2019 Ford Escape EcoBoost…

  We received an "engine failure- service now" error message on our vehicle and our mechanic told us it is a known issue with this year, make,model, engine and to take it to the dealership for repair. The dealer, and Ford Motor Company said though the recall is for 2017-2019 Ford Escape EcoBoost engines and for the EXACT same issue, our VIN is not on the current VIN list so it's not covered. Even though this issue is due to a faulty design, thus the recall, they will not cover it. They want $10,000 to fix an issue caused by their design which they have a recall out for. Ford needs to step up and cover this issue under the recall that does apply. Help please.

• Oct 26, 2026TX
  Engine
  I have a 2019 Ford Escape. With the EcoBoost 1.5-liter engine. The engine has a well-documented engineering defect that causes coolant intrusion into the cylinders. And ultimately engine failure. Ford created a customer assistance program to deal with this. Its limits are seven years and 84,000…

  I have a 2019 Ford Escape. With the EcoBoost 1.5-liter engine. The engine has a well-documented engineering defect that causes coolant intrusion into the cylinders. And ultimately engine failure. Ford created a customer assistance program to deal with this. Its limits are seven years and 84,000 miles. My vehicle is 7 1/2 years old and 96,000 miles so I'm outside their numbers. The problem first presented itself in my vehicle nearly two years ago, but none of the mechanics I work with had any idea about this defect, And I only became aware of it about two months ago. 1. The entire engine is in the process of failing 2. When it does fin ally fail I may well be driving it (it's my only transportation), which could jeopardize the safety of myself and others on the road. 3. The issue was confirmed by Ford service technicians 4. It has been inspected by the Ford Service Department 5. I started getting random engine warning messages intermittently 2 years ago, but they all pointerd to other issues, even though they were porbably caused by this design flaw. 4.

• Oct 25, 2026WA
  Engine

  The coolant system leaked into engine cylinder two. This caused engine block destruction and I was quoted $13,000 to repair the engine. I called Ford and they stated that because the vehicle was at 120,000 miles there was nothing they could do.

• Oct 15, 2026CA
  Power train

  Transmission failed, Car would only move at high rpms, created a dangerous driving situation Known issue with Ford and the 6F35 transmission

• Oct 11, 2026FL
  Engine · Fuel/propulsion system
  At only 43,379 miles — well within the useful life expected of this vehicle — my 2019 Ford Escape developed two significant mechanical failures. (1) Fuel injector: the vehicle emits visible black smoke from the exhaust when accelerating at highway speeds; the dealership diagnosed this as a failed…

  At only 43,379 miles — well within the useful life expected of this vehicle — my 2019 Ford Escape developed two significant mechanical failures. (1) Fuel injector: the vehicle emits visible black smoke from the exhaust when accelerating at highway speeds; the dealership diagnosed this as a failed fuel injector requiring replacement (est. $1,200). Visible exhaust smoke during highway acceleration is a visibility hazard to following traffic. (2) Coolant intrusion into the engine: the dealership's service department diagnosed coolant intrusion requiring replacement of major short block components (est. $8,300), and told me this failure is in its early stages and the engine is likely to fail completely within 6 to 12 months if not repaired. The lead service technician stated this is a common, known issue with this engine, which is being discontinued. Complete engine failure could occur without warning, including while driving on a highway, creating a risk of a stalling-related crash. Rather than repairing the vehicle, the dealership's own service advisor recommended I sell or trade the vehicle to a third party such as CarMax while it still retains value and purchase a different vehicle — effectively passing a vehicle with a known, unresolved engine defect on to the next owner. Coolant intrusion and short block failures in this engine family have been widely reported by other Ford Escape owners. I am requesting NHTSA review this complaint alongside others for the same engine/model-year combination to determine whether a pattern exists warranting an investigation or recall.

• Oct 7, 2026VA60,000 mi
  Engine

  The contact owns a 2019 Ford Escape. The contact stated that while driving 35 MPH, the message “Stop Vehicle” was displayed. The vehicle was taken to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The failure mileage was approximately 60,000.

• Oct 7, 2026SC
  Engine

  My vehicle has to have a new motor. It only has 127,154 miles on it. I have sent Ford a letter to respond with in 30 days and they have not done that. Please advise the next steps.

• Oct 5, 2026WI
  Engine · Power train

  My 2019 Ford Escape Se was smoking during start up. Dealer says it needs a whole new engine due to coolant intrusion. I have been seeing there are many issues with this.

• Oct 5, 2026NJ
  Engine
  I am reporting a potential safety defect involving the 1.5L EcoBoost engine in my 2019 Ford Escape, which has approximately 39,000 miles. Beginning in August 2026, the vehicle developed repeated check-engine lights, misfires, and severe shaking while driving. Ignition coils and a spark plug were…

  I am reporting a potential safety defect involving the 1.5L EcoBoost engine in my 2019 Ford Escape, which has approximately 39,000 miles. Beginning in August 2026, the vehicle developed repeated check-engine lights, misfires, and severe shaking while driving. Ignition coils and a spark plug were replaced, but the problems continued. The vehicle then began displaying overheating warnings and repeatedly losing coolant. On one occasion, the coolant reservoir was found completely empty. Coolant was added, but the overheating continued. On September 3, 2026, the thermostat assembly and temperature sensor were replaced. On September 5, after about 15 minutes of driving, the vehicle began smoking and overheating. After it cooled, the coolant reservoir was again empty. Coolant was added, but the vehicle continued to overheat. I scheduled a Ford dealer diagnostic appointment for September 23 because I believed something was seriously wrong, but the vehicle was not diagnosed because the check-engine light was not illuminated at that time. The engine later suffered a major failure. An independent repair shop performed compression testing and reported extremely low readings of approximately 20-40 PSI on the cylinders tested, indicating severe internal engine damage. Ford has previously documented coolant intrusion on certain 2017-2019 Escape 1.5L EcoBoost engines, with symptoms including coolant loss, smoke, rough running/misfires, and possible engine damage. Ford confirmed that Customer Satisfaction Program 19B37 was completed on my vehicle in 2020, but says my VIN was not included in 21N12. Coolant intrusion has not yet been conclusively diagnosed, but the failure pattern is concerning and occurred at only about 39,000 miles. I am asking NHTSA to review this complaint for a possible safety-related defect trend.

• Oct 3, 2026LA
  Engine

  The check engine light has repeatedly came on and been brought to the mechanics numerous times throughout the year. It was determined that the cause of issue is due to engine coolant leaking into the engine.

• Oct 2, 2026MS
  Engine · Fuel/propulsion system · Power train
  I am reporting a dangerous manufacturing defect regarding internal engine coolant intrusion on my 2019 Ford Escape SEL at less than 70,000 miles. Upon starting the vehicle after it sat parked overnight, a massive cloud of heavy white smoke erupted from the exhaust system and both sides of the…

  I am reporting a dangerous manufacturing defect regarding internal engine coolant intrusion on my 2019 Ford Escape SEL at less than 70,000 miles. Upon starting the vehicle after it sat parked overnight, a massive cloud of heavy white smoke erupted from the exhaust system and both sides of the vehicle, clearing after 1–2 minutes. The vehicle also exhibits a severe structural shudder and a mechanical groaning noise when shifting gears due to engine misfires caused by this leak. A physical inspection confirmed that the engine cooling system is losing fluid (which was just topped off again last night), which is leaking directly into the combustion cylinders overnight. This is a well-documented factory design flaw involving the engine block casting on Ford EcoBoost engines (referenced in Ford Customer Satisfaction Program 21N12 and multiple Technical Service Bulletins). Ford Corporate and local dealerships have refused to assist with repairs because my specific VIN was excluded from their limited voluntary campaign parameters. This defect presents an immediate, severe safety risk to myself and others, as internal coolant leaks cause sudden cylinder misfires, severe engine shuddering, engine stalling without warning in traffic, and the sudden eruption of heavy white exhaust smoke blinds drivers driving behind my car...not to mention catastrophic engine failure. Ford should be forced to issue a mandatory safety recall for all affected model years regardless of VIN exclusion lists.

• Sep 24, 2026FL53,967 mi
  Engine and engine cooling
  The contact owns a 2019 Ford Escape. The contact stated that while depressing the accelerator, the vehicle hesitated and was idling rough. During initial start-up there was a backfire coming from the engine with white smoke coming from the exhaust pipe. The maintenance warning light was…

  The contact owns a 2019 Ford Escape. The contact stated that while depressing the accelerator, the vehicle hesitated and was idling rough. During initial start-up there was a backfire coming from the engine with white smoke coming from the exhaust pipe. The maintenance warning light was illuminated. The vehicle was taken to a certified mechanic and DTC: P0302 was retrieved. The cylinder was replaced. The contact stated that approximately 2 weeks later, the failure reoccurred. The vehicle was taken to the dealer and DTC: P0302 (Cylinder #2 misfire); was retrieved. The manufacturer was informed of the issue, and a case was opened. The failure mileage was 53,967.

• Sep 21, 2026PA43,800 mi
  Engine · Engine and engine cooling
  The contact owns a 2019 Ford Escape. The contact stated that at cold starts, the vehicle vibrated significantly with heavy white smoke coming from the exhaust. The check engine light was intermittently illuminated, accompanied by a noticeable coolant odor. A diagnostic test by the dealer confirmed…

  The contact owns a 2019 Ford Escape. The contact stated that at cold starts, the vehicle vibrated significantly with heavy white smoke coming from the exhaust. The check engine light was intermittently illuminated, accompanied by a noticeable coolant odor. A diagnostic test by the dealer confirmed that there was coolant leaking between cylinders #1 and #2, leading to total engine failure. The vehicle remained with the dealer unrepaired. The dealer submitted a goodwill request to the manufacturer for the repair. The failure mileage was approximately 43,800.

• Sep 17, 2026PA
  Engine

  Vehicle has coolant intrusion into cylinders verified by Ford dealer

• Sep 15, 2026MO
  Power train
  My 2019 Ford Escape has the Ford 6F35 transmission and I was just informed that mine is going out and needs to be replaced by a Ford dealership service department. Since 12/2025, I have had my car in the shop 3 times. I have researched and there are thousands of issues and complaints about this…

  My 2019 Ford Escape has the Ford 6F35 transmission and I was just informed that mine is going out and needs to be replaced by a Ford dealership service department. Since 12/2025, I have had my car in the shop 3 times. I have researched and there are thousands of issues and complaints about this transmission that is going out and Ford has not done a recall. This is an immediate high risk hazard. If driving and the transmission has mechanical failure at 65+ mph it will drop into newtral and lose all gear engagement. with the vehicle drop in speed without brake lights a high speed rear end collision could occur which could then lead to a major pile up.

• Sep 14, 2026NC85,818 mi
  Engine and engine cooling
  The contact owns a 2019 Ford Escape. The contact stated that while driving 20 MPH, the vehicle was shaking and vibrating abnormally. The check engine warning light remained illuminated with the message "Engine Overheating - Pull Over Immediately" displayed. The vehicle was taken to a local dealer…

  The contact owns a 2019 Ford Escape. The contact stated that while driving 20 MPH, the vehicle was shaking and vibrating abnormally. The check engine warning light remained illuminated with the message "Engine Overheating - Pull Over Immediately" displayed. The vehicle was taken to a local dealer, where it was diagnosed with engine failure due to coolant intrusion. The manufacturer was notified of the failure. The failure mileage was 85,818.

• Sep 14, 2026TX
  Engine
  We purchased a 2019 Ford Escape 1.5L new from the dealer. We've put only 25,000 miles on it, but are now facing a well known issue (coolant intrusion) that they failed to inform us about. This is despite our vehicle meeting literally every requirement to be included in their Customer Service…

  We purchased a 2019 Ford Escape 1.5L new from the dealer. We've put only 25,000 miles on it, but are now facing a well known issue (coolant intrusion) that they failed to inform us about. This is despite our vehicle meeting literally every requirement to be included in their Customer Service Program, they told us it is not tied to our VIN and are out of luck. Our car is now worthless. If we had been notified we would have taken the necessary precautions. Again, this is a known issue, with a current Class Action lawsuit in place, that Ford failed to notify us of. We are now out tens of thousands of dollars in replacing a car we have barely driven.

• Sep 10, 2026AZ
  Engine · Power train · Unknown or other

  The vehicle had a transmission shutter and shakes the car. It also had a hard shift at 38mph. It happens daily, was not a one time Incentent

• Sep 8, 2026OH
  Engine

  Slow coolant leak that is a known issue with engine. This caused the water pump to go bad and engine to risk overheating. Has been looked at by 3 independent mechanics all confirmed this is a known issue causing major concerns. No warning! Just suddenly lost all coolant! No engine needs replaced!

• Sep 2, 2026MD
  Wheels › Lugs/nuts/bolts/studs
  Was told the lugnuts were swollen when I tried to have tires rotated. The repair shop is mainly and oil repair shop. I took it to the dealership I purchased the car from and was told this is a major issue they deal with everyday and Ford has not issued a recall. I have to replace with my own money…

  Was told the lugnuts were swollen when I tried to have tires rotated. The repair shop is mainly and oil repair shop. I took it to the dealership I purchased the car from and was told this is a major issue they deal with everyday and Ford has not issued a recall. I have to replace with my own money and labor costs. I have to have it done but think Ford should address this issue as if I had a flat tire somewhere in a remote area I could not get tire off with wrench provided with spare tire.

• Sep 1, 2026OH
  Power train · Structure › Body · Unknown or other
  Vehicle purchased from dealer with concealed total loss history and federal/state odometer fraud. Official state title records show the odometer froze at 73,539 miles between Tennessee title issued March 2025 and Ohio title issued January 2026. Live OBD-II scanner diagnostics confirm true vehicle…

  Vehicle purchased from dealer with concealed total loss history and federal/state odometer fraud. Official state title records show the odometer froze at 73,539 miles between Tennessee title issued March 2025 and Ohio title issued January 2026. Live OBD-II scanner diagnostics confirm true vehicle mileage exceeds over 86,278 miles. Vehicle was in a severe crash (December 2024) resulting in a Junk/Salvage total loss declaration at auction, later fraudulently rebranded and re-titled as Rebuilt without mandatory consumer disclosure. Vehicle has undisclosed structural and mechanical damage presenting serious safety risks.

• Aug 27, 2026OK
  Engine
  I recently bought a 2019 Ford Escape from Superior Mazda in Bentonville, Arkansas for my daughter going off to college. Soon after purchasing the vehicle a giant puff of smoke started coming out the exhaust when starting. We took it to a Ford dealership and they said the coolant is leaking into…

  I recently bought a 2019 Ford Escape from Superior Mazda in Bentonville, Arkansas for my daughter going off to college. Soon after purchasing the vehicle a giant puff of smoke started coming out the exhaust when starting. We took it to a Ford dealership and they said the coolant is leaking into the engine block and apparently this is a known issue with 2017-2019 ford escapes. Superior Mazda said it's not their problem. The cost to fix is $12,700. We've only had this car for 38 days. Ford has issued 2 statements about this defect in these cars: Ford issued TSB 19-2375 for 2017–2019 Escapes with the 1.5L EcoBoost. It specifically says coolant can intrude into the cylinders and calls for short-block and head-gasket replacement when the condition is confirmed. There is also Ford Customer Satisfaction Program 21N12, titled “Short Block Replacement After Coolant Intrusion.” Why is this not a recall? I have since read/heard that this is an issue all over. I spoke to a mechanic in my town and they stated they currently have a 2017 escape that they are working on with this exact problem. An investigation needs to made into Ford regarding 2017-2019 Ford Escapes. Since this is a known defect and Ford is well aware of this engine flaw in this model car they need to do the right thing and issue a recall. My daughter could have been stranded on the highway heading to college.

• Aug 25, 2026SC
  Engine · Unknown or other

  The transmission had to be replaced in 2024 and now the engine needs to be replaced in 2026. Ford customer service will not help with any of the repairs.

• Aug 24, 2026MI64,000 mi
  Engine and engine cooling
  The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a portable diagnostic tester to the vehicle and retrieved DTC: P0301 displayed. In addition, the check engine warning light flashed…

  The contact owns a 2019 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact connected a portable diagnostic tester to the vehicle and retrieved DTC: P0301 displayed. In addition, the check engine warning light flashed on and off. The vehicle was taken to an independent mechanic. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact referenced Customer Satisfaction Program: 21N12; however, the VIN was not associated. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to proceed with the repair and wait for approval of the VIN to be added to the Customer Satisfaction Program: 21N12. The failure mileage was approximately 64,000.

• Aug 22, 2026GA
  Power train
  My Ford Escape powertrain went out when I was driving in town, it went from driving fine to not getting out of 1st gear. No warning prior got it towed to my mechanic and he did a diagnostic and it is indeed the transmission. This was extremely dangerous since I was close to being rearended because…

  My Ford Escape powertrain went out when I was driving in town, it went from driving fine to not getting out of 1st gear. No warning prior got it towed to my mechanic and he did a diagnostic and it is indeed the transmission. This was extremely dangerous since I was close to being rearended because of the sudden failure. I still didnt get the transmission failure message on the screen until we went to load it up on the wrecker. This is a widely known transmission failure that has plagued this vehicle for years yet it was still sold to me. Ford knows about it and does nothing and it not recalled, unbelievable. Now my only vehicle is down, I cannot get to work and cannot afford thousands for a new transmission and labor. I am still paying on this car.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 11001174This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
• 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
• 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
• 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10233681Some 2014-2020 Fusion and 2017-2019 Escape vehicles may be equipped with a 1.5L Ecoboost engine that uses a 50-tooth variable camshaft timing (VCT) intake and exhaust unit from the assembly plant or if a service long block was installed. VCT locking tool 303-1097 is not compatible with this system. If VCT system service is required, replace both the intake VCT (service part DS7Z-6256-F) and exhaust VCT (service part DS7Z-6256-G) as a pair. An interim loaner tool program has been established to enable these repairs. Contact 1-800-403-4844 (Monday-Friday 8:00am to 8:00pm EST; Saturday 8:00am to 3:00pm EST) to obtain this tool. A VCT locking tool compatible with the 50-tooth system is under development and will be sent to dealerships. Continue to monitor OASIS for additional information.
• 10228876Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10222788Some Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10218621Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10217028Some 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
• 10214832Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. This condition is due to an error within the FordPass or LincolnWay App and not due to a concern on the vehicle. Verify that the customers FordPass or LincolnWay App is at the latest version. Replacement or reprogramming of the telematics control unit (TCU)/gateway module (GWM)/remote function actuator (RFA) will not resolve this condition. If the condition persists, utilize the FordPass Guides or Lincoln Way Concierge teams.
• 10214128Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Programming - Some of the affected vehicles may exhibit collant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the short block.
• 10214126Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure to replace the long block engine assembly.
• 10213732Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine Short Block Replacement After Coolant Intrusion. In some of the affected vehicles the 1.5L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or may run in a rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into a cylinder bore.
• 10213728Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine - Powertrain Control Module Reprogramming. Some of the affected vehicles may exhibit coolant intrusion into the cylinder bores. Customer symptoms include coolant loss, excessive tailpipe smoke, or illuminated malfunction indicator lights (MIL) due to engine misfire. Over time, this condition may damage the engine, requiring replacement of the engine short block.
• 10212957Some 2013-2023 Ford or Lincoln vehicles with modems activated through FordPass or LincolnWay may experience 12 volt battery drain symptoms when the customer uses non-Ford/Lincoln phone applications as an alternate channel to access vehicle commands such as door lock/unlock, remote start, vehicle location, etc. The battery drain may be caused by excessive calls for data through the vehicle network keeping it in an activated state. Recommend that the customer uninstall the app to ensure this is not contributing to battery symptoms experienced. Advise the customer that unaffiliated third-party app developers do not work directly with Ford to adhere to security, vehicle communication, and privacy requirements.
• 10210941In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Please refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option
• 10210816Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10210730Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.
• 10210392Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10210391Some 2015-2018 Edge and 2017-2019 Fusion/MKZ/Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may exhibit a low coolant level, white exhaust smoke and/or a runs rough condition with or without an illuminated malfunction indicator lamp (MIL). Diagnostic trouble codes (DTCs) may include P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To correct the condition, follow the Service Procedure steps to replace the long block engine assembly.
• 10209209This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022 EcoSport/Expedition, 2019-2022 Ranger/Nautilus, 2021-2022 Bronco/Bronco Sport/Mustang Mach-E, 2022 Maverick vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10208146Some 2017-2018 Focus/MKX/C-MAX, 2017-2019 MKC/Taurus/Flex/MKT, 2017-2020 Fusion/MKZ/Continental, 2017-2022 Mustang/Edge/Explorer/Police Interceptor Utility/Escape/F-150/F-Super Duty, 2018-2022 Expedition/Navigator, 2019-2022 Ranger/Nautilus, 2020-2022 Corsair/Aviator, and 2021-2022 Mustang Mach-E vehicles may exhibit a noisy, incorrectly operating, and/or inoperative seat motor. This may be due to a damaged or inoperative seat track motor. A lower level service part has been released to correct noisy, incorrect operation/inoperative seat track motors.
• 10207136Some 2017-2020 Fusion/MKZ and 2017-2019 Escape/MKC vehicles equipped with a 2.0L EcoBoost engine may require replacement of the long block engine assembly. New service kits have been released which include all the one-time-use components required in the service procedure for removal and replacement of the long block engine assembly. Refer to the Ford Electronic Parts Catalog (ECAT) for long block service kit part number by application.
• 10205694Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. If possible, using the original USB that installed the update, reperform the update and verify the navigation voice prompts have returned. Multiple reboots are expected when this update is being performed. Verify the Installation Is Complete message displays in the touch screen. If the original USB is not available, go to website https://syncnavigation.com/ford/home or https://syncnavigation.com/lincoln/home to download the files once more for the affected vehicle. For further map update support, reference the FAQ section on these websites.
• 10205482Some 2018-2021 Ford and Lincoln vehicles may exhibit inoperative remote features via the Ford Pass/Lincoln Way mobile app, incomplete user authorization, no modem electronic serial number (ESN) displayed or DTCs U2100 and/or B156D in the telematics control unit (TCU). These symptoms may persist even after performing a TCU software update and/or replacement. To correct this condition, start a new session with the latest version of the appropriate diagnostic scan tool and perform a PMI on the TCU. If issues persist, open a hotline assistance request and include the IDS version (if applicable) used to perform the PMI and the Authorization Status PID value in the TCU datalogger. For claiming use causal part 14G229 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10203841Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. To correct this condition prior to programming, remove the TCU fuse for 5 minutes then reinstall. Delete all previous session files for the vehicle. Verify that the electronic serial number (ESN) is now displayed. Start a new IDS/FDRS session. Program the TCU to the latest IDS/FDRS version level. Make sure you are connected to the internet before retesting. If the concern is still present, follow normal diagnostics in Workshop Manual(WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201614Some 2014-2019 Fusion vehicles built on or before 10-Jun-2019 and 2017-2019 Escape vehicles built on or before 08-Apr-2019 equipped with a 1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket.
• 10201050Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. Before attempting any component diagnosis or replacement of the VCT solenoid, refer to Powertrain Control and Emissions Diagnosis (PC/ED) pinpoint test HK12 to cycle the affected VCT solenoid 10 times to attempt to clear the debris. For claiming, use causal part 6M280 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
• 10201034Some 2013-2021 Ford and Lincoln vehicles may exhibit noise when the brakes are applied. When diagnosing and repairing brake noise conditions, use the Workshop Manual (WSM) and the appropriate pinpoint test in section 206-00. The brake rotors should only be machined if directed by the WSM because one or more of the following conditions are present on the braking surface: scoring, excessive corrosion/rust or pitting, bluing/discoloration and/or heat spots. For additional information, refer to WSM section 206-00.
• 10201019Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the SYNC Connect or FordPass Connect feature or Lincoln Connect or Embedded Modem Do not replace the TCU or perform any repair to resolve this condition. Refer the owner of the vehicle to Ford Pass Guides or Lincoln Way Concierge Teams to assist in removing the fleet telematics subscription.
• 10201013Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. It is beneficial for battery life to keep the vehicle in transport mode until the vehicle is prepped for sale. To prevent a SYNC system lockup during transport mode deactivation, follow the Workshop Manual (WSM) procedure exactly allowing time for the SYNC system to complete its tasks such as fully booting up or powering down and shutting off before moving to the next step of the procedure. If the vehicle exhibits a blank screen or SYNC symptoms after transport mode deactivation, refer to WSM, Section 415-00 for normal diagnosis. The SYNC version can be confirmed via OASIS.
• 10199536Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E vehicles may experience seat pan looseness, lateral movement, or a clunk/thump noise on turns. This may be due to the seat pan track. To correct the condition, follow the Service Procedure steps to install a reinforcement.
• 10199497Some 2019 MKC, 2019-2021 Edge/Nautilus/Escape/Ranger/Explorer, 2020-2021 Corsair, and 2021 Bronco Sport vehicles equipped with 2.0L and 2.3L EcoBoost engines may exhibit a light to moderate ticking type noise at idle (600-700 RPM). The noise is usually more prominent in the area of the high-pressure fuel pump, located on the top of the engine just behind the number 4 ignition coil. This noise is not detrimental to engine function and has no short or long-term effects on engine durability. This an operating characteristic of these engines and no repairs should be attempted.
• 10198640Some 2019-2021 Ford and Lincoln vehicles may exhibit an intermittent audio echo/robotic voice heard during a bluetooth phone call by the person that is not in the vehicle. Using Apple CarPlay and Android Auto instead of Bluetooth can help alleviate the concern. Also turning on, then off, the privacy setting in the SYNC touchscreen can temporarily alleviate the concern. Engineering is currently investigating this concern and will be releasing a service fix in early July 2021. Let the customer know they can continue to drive the vehicle and schedule service appointments for customers once the repair becomes available. Monitor OASIS for updates.
• 10198605Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns.
• 10194434Some 2013-2016 Fusion, 2013-2018 C-MAX, 2014-2019 Escape, 2014-2021 Transit Connect, and 2015-2018 Edge vehicles may indicate an incorrect shifter lever position. This may be due to the bushing at the transmission end of the shifter lever cable resulting in a mismatch of cluster and selected gear position. To correct the condition, follow the Service Procedure steps to replace the bushing and on certain vehicles install the protective cap over the selector at the transmission end of the selector lever cable.

Every Ford Escape model year

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