2020 Ford F-250 SD
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › F-250 SD › 2020
These records cover every 2020 Ford F-250 SD. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
15 recalls name the 2020 Ford F-250 SD. Newest first.
Ford Motor Company (Ford) is recalling certain 2020-2022 F-Super Duty F250, F350, F450, F550, 2021-2022 F600, and 2022 F750 vehicles previously repaired incorrectly under recall number 24V957. Biodiesel deposits may form on the pump drivetrain roller components, which could lead to failure of the high pressure fuel pump.
Risk and remedy
Risk
High pressure fuel pump failure can cause a loss of drive power, increasing the risk of a crash.
Remedy
Dealers will update the powertrain control module (PCM) software, free of charge. Owner notification letters were mailed mailed April 7, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S17. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on March 18, 2026.
Ford Motor Company (Ford) is recalling certain 2020-2022 F-250 SD, F-350 SD, and F-450 SD vehicles. The 360-degree view camera system may not display a rearview image properly in certain lighting conditions.
Risk and remedy
Risk
A rearview camera image that does not display properly can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will update the image processing module software, free of charge.This will be a phased campaign, with the remedy becoming available in different phases based on model years. Interim letters notifying owners of the safety risk were mailed on October 30, 2025. Additional letters will be mailed once the remedy is available on each phase. Owner notification letters were mailed May 19, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA8. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 13, 2025.
Ford Motor Company (Ford) is recalling certain 2020-2021 F-250, F-350, and F-450 vehicles. The steering column upper shaft may detach from the steering column and result in a loss of steering control.
Risk and remedy
Risk
A loss of steering control increases the risk of a crash.
Remedy
Dealers will inspect the steering column, and repair or replace the upper shaft as necessary, free of charge. Owner notification letters were mailed February 20, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S94. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 23, 2025.
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A…
Risk and remedy
Risk
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Ford Motor Company (Ford) is recalling certain 2020-2022 F-Super Duty F250, F350, F450, F550, F600, and 2021-2022 F-650, F750 vehicles. Biodiesel deposits may form on the pump drivetrain roller components, which could lead to failure of the high pressure fuel pump.
Risk and remedy
Risk
High pressure fuel pump failure can cause a loss of drive power, increasing the risk of a crash.
Remedy
Dealers will update the powertrain control module (PCM) and Transmission Control Module (TCM) software, free of charge. Owner notification letters were mailed January 23, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S78.
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the…
Risk and remedy
Risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Ford Motor Company (Ford) is recalling certain 2017-2020 F-Super Duty F-250, F-350, F-450, and 2017-2020 Lincoln Continental vehicles equipped with the 360-degree camera system. Degradation of the camera's anit-reflective lens coating can lead to a foggy or cloudy rearview camera image.
Risk and remedy
Risk
Lack of a clear rearview camera image can reduce the driver's visibility of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed July 14, 2023. Owners may contact Ford customer service at 1-800-1-866-436-7332. Ford's number for this recall is 22S51.
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Risk and remedy
Risk
Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy
Dealers will replace both front windshield wiper arms, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed on May 24, 2022. Remedy parts are expected to be available 3rd Quarter 2022. Owner notification letters were mailed on October 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S26.
Ford Motor Company (Ford) is recalling certain 2020 Super Duty F-250, F-350, F-450, and F-550 vehicles equipped with 6.7L diesel engines. A washer within the vehicle's transmission can disintegrate, causing metallic debris to become lodged in the 'Park' mechanism.
Risk and remedy
Risk
Debris lodged within the 'Park' mechanism may prevent the vehicle from achieving or holding 'Park,' increasing the risk of a vehicle rollaway and a crash.
Remedy
Dealers will replace a gearset within the transmission, free of charge. Owner notification letters were mailed on April 19, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S22.
Ford Motor Company (Ford) is recalling certain 2017-2022 F-250 and F-350 Super Duty vehicles equipped with gasoline engines and aluminum driveshafts. Underbody heat and noise insulators may loosen and contact the aluminum driveshaft, which could damage the driveshaft and cause it to fracture.
Risk and remedy
Risk
A fractured driveshaft can cause a loss of drive power, or a loss of vehicle control if the driveshaft contacts the ground. Additionally, unintended movement could occur while parked if the parking brake is not engaged. Any of these scenarios can increase the risk of a crash.
Remedy
Dealers will inspect and repair the driveshaft as necessary, and properly attach the underbody insulators, free of charge. Owner notification letters were mailed on April 7, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S09.
Ford Motor Company (Ford) is recalling certain 2018 F-150, 2018-2020 F-250, F-350, and 2019 Escape vehicles equipped with Continental tires. On the affected vehicles, it is possible that one or more tires were cured for too long during tire production.
Risk and remedy
Risk
Over cured tires may develop a break in the sidewall, resulting in sudden air loss or belt edge separation which could lead to tread/belt loss. Either condition can cause a loss of vehicle control, increasing the risk of a crash.
Remedy
Ford will notify owners, and dealers will inspect the tires, and replace them as necessary, free of charge. The recall began on March 27, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S10.
Ford Motor Company (Ford) is recalling certain 2021 F-150 and 2020-2021 F-250, F-350, F-450, and F-550 Super Duty vehicles. During manufacturing, the windshield may not have been properly bonded to the vehicle, allowing it to detach in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS)…
Risk and remedy
Risk
In the event of a crash, if the windshield separates from the vehicle, it can increase the risk of injury.
Remedy
Ford will notify owners, and dealers will remove and reinstall the windshield, free of charge. The recall began April 16, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21C06.
Icon Vehicle Dynamics, LLC (Icon) is recalling all 05-UP FSD 2.5 Centerline Stabilizer Kits with part number 65050. The kits were sold as an accessory for certain 2005-2021 Ford F-250 4X4 and F-350 4X4 pickup trucks. The foam ring inside the stabilizer "through shaft" may block the piston ports, possibly causing the steering to lock up.
Risk and remedy
Risk
If the steering locks, it can increase the risk of a crash.
Remedy
Icon will notify owners, and dealers will install a new shock assembly with a revised foam ring and steel support disc, free of charge. The recall began December 21, 2020. Owners may contact Icon customer service at 1-951-689-4266.
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with…
Risk and remedy
Risk
Reduced rearward visibility can increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Ford Motor Company (Ford) is recalling certain 2020 Super-Duty F-250, F-350, and F-550 diesel pickups. The transmission torque converter damper plate was not tempered, resulting in a brittle damper plate that may fracture and cause the engine to stall or require increased brake pedal effort in order to stop the vehicle.
Risk and remedy
Risk
An engine stall or requiring additional braking effort to stop the vehicle can increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the transmission assembly, free of charge. This recall began July 6, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S33.
Owner complaints
269 complaints2 involved a crash3 involved a fire2 injuries
What owners report most
Latest complaints
- Engine
The engine started misfiring and running rough while driving down the highway. Without any notice or symptoms, power was lost, and the truck was unable to accelerate. After pulling over and parking, it would not restart. Step one Ford in Crestview Florida diagnosed the engine as having lifter/cam…
The engine started misfiring and running rough while driving down the highway. Without any notice or symptoms, power was lost, and the truck was unable to accelerate. After pulling over and parking, it would not restart. Step one Ford in Crestview Florida diagnosed the engine as having lifter/cam failure. Remedy is engine replacement. This truck has the same engine and failure that NHTSA opened an investigation into (NBTSA dp26011) Truck has the 7.3L gas engine.
- Engine
Mechanical Failure Description: The vehicle suffered a sudden, severe engine knock and rattling under load at approximately 87,594 miles due to a catastrophic valvetrain failure. Dealership diagnostics at Randall Ford confirmed a loss of compression on cylinder 4 and extensive metal shaving…
Mechanical Failure Description: The vehicle suffered a sudden, severe engine knock and rattling under load at approximately 87,594 miles due to a catastrophic valvetrain failure. Dealership diagnostics at Randall Ford confirmed a loss of compression on cylinder 4 and extensive metal shaving contamination throughout the engine oil filter assembly. This severe internal damage resulted from an apparent mechanical failure of the hydraulic lifters and camshaft lobes, requiring a mandatory and complete replacement of the longblock engine assembly. This failure mirrors the exact lubrication and valvetrain degradation mechanisms currently being evaluated under active NHTSA Defect Petition DP26011, demonstrating that the structural defect impacts the initial 2020 model year production run of the 7.3L Godzilla platform.
- Forward collision avoidance › Warnings · Lane departure › Assist · Steering
Ford F-250 Super Duty (VIN: [XXX]) eastbound on [XXX], preparing to turn right (south) onto [XXX]. Accelerated, turned on the right blinker, and attempted to turn the steering wheel right, but the vehicle continued straight into the active intersection, almost t-boning another vehicle. The…
Ford F-250 Super Duty (VIN: [XXX]) eastbound on [XXX], preparing to turn right (south) onto [XXX]. Accelerated, turned on the right blinker, and attempted to turn the steering wheel right, but the vehicle continued straight into the active intersection, almost t-boning another vehicle. The dashboard brake warnings illuminated, the instrument cluster lit up, and steering control was completely lost. We managed to safely bring the truck home and parked it. [XXX] 520 PM Brought the truck to Fairway Ford in Placentia, CA (Advisor: [XXX], RO #[XXX]). FDRS diagnostic scan revealed DTC C0051 (Steering Wheel Position Sensor) along with network communication faults (U0415 / U0418). [XXX]Text message from dealership offering to sale me another vehicle. [XXX] Advisor called and left message that the vehicle was ready for pick up. 1141am -1207pm CALLED FORD CUSTOMER CARE 1800 392-3673 Andrea Ref # [XXX] Our vehicle was brought in on [XXX] for the 25S94/25V626 Steering Recall Campaign that was mailed out to us. We then took to Fairway Ford in Placentia, California. Tech 525 spent 0.7 units of time on the vehicle and the Steeling column upper shaft inspection replacement FSA 25S94 for cause of concern. Correction according to [XXX] Staked upper steering colum shaft, length and feel gauge inspected – passed per FSA 25S94C •Part FMC W720796 S439 BOLT •Part FMC W714409 S439 BOLT •Part FMC W705132 S439 SCREW •Tech 525 Facio Jr, Gilbe Because of that initial recall inspection passing on May 14, 2026, we have serious safety concerns. On [XXX], we contacted Ford Customer Care at 1-800-392-3673, spoke with representative Andrea, and opened Reference Case #[XXX]. As consumers, we need full assurance regarding the vehicle's structural and electronic steering integrity before we can comfortably accept the vehicle back. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
Pulled into my driveway, put vehicle in park and vehicle rolled away. Dealer says transmission needs to be replaced. NHTSA bulletin 22s22 is a roll away risk for 2020 F-250 but my VIN is not included in this recall but I fear more vehicles were affected by this then what ford reported
- Power train
The transmission can remain in 7 gear and not downshift when stopped. The only fix is putting it in park. The transmission also has intermittent rough gear changes and problems downshifting while stopping. Dealership updated the TCM which only made the issue worse. Ford stated that I should go to another dealer to see if they could replicate the issue (local dealer said they couldn’t replicate the problem)
- Power train
The transmission can remain in 7 gear and not downshift when stopped. The only fix is putting it in park. The transmission also has intermittent rough gear changes and problems downshifting while stopping. Dealership updated the TCM which only made the issue worse. Ford stated that I should go to another dealer to see if they could replicate the issue (local dealer said they couldn’t replicate the problem)
- Fuel system, diesel
The contact owns a 2020 Ford F-250 SD. The contact stated that the vehicle experienced a no-start condition and was towed to a dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. However, the contact was informed that the repair was…
The contact owns a 2020 Ford F-250 SD. The contact stated that the vehicle experienced a no-start condition and was towed to a dealer, where it was diagnosed and determined that the high-pressure fuel pump had failed and needed to be replaced. However, the contact was informed that the repair was not covered under NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); because there were not enough metal shavings found in the fuel system. The check engine warning light was illuminated. The contact used a vehicle scanner to retrieve DTC: P2291. The contact notified the manufacturer of the failure and was referred to the dealer for assistance. The failure mileage was approximately 134,000.
- Fuel/propulsion system
I was traveling down the highway at approximately 55mph when truck suddenly lost power. I was able to pull over and had the vehicle towed as truck would not start. It was later determined that the cp4 high pressure fuel pump grenaded causing complete fuel system replacement costing over $11,000 in repairs. Shards of aluminium was sent throughout the fuel system.
- Power train · Steering
Subject: Request for Review of Recall Remedy Effectiveness – Ford Recall 24S78 / NHTSA Recall 24V-957 Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke VIN: [XXX] To Whom It May Concern: I am submitting this letter to document a significant safety event involving my 2020 Ford F-250 Super…
Subject: Request for Review of Recall Remedy Effectiveness – Ford Recall 24S78 / NHTSA Recall 24V-957 Vehicle: 2020 Ford F-250 Super Duty 6.7L Power Stroke VIN: [XXX] To Whom It May Concern: I am submitting this letter to document a significant safety event involving my 2020 Ford F-250 Super Duty and to request that NHTSA consider whether the current recall remedy associated with Ford Recall 24S78 / NHTSA Recall 24V-957 adequately addresses vehicles that are already exhibiting symptoms of CP4 fuel pump deterioration. I am not submitting this complaint to seek financial compensation. My purpose is to provide information that may assist NHTSA in evaluating whether the existing remedy sufficiently protects motorists from the safety risks associated with CP4 pump failure. Background My vehicle's VIN has been confirmed as included in the affected population covered by the CP4 fuel pump recall. Prior to the ultimate failure, the vehicle exhibited symptoms that, in hindsight, may have been indicators of fuel-system deterioration. In February 2026, I documented concerns regarding abnormal starting behavior and specifically questioned whether either vehicle battery was failing. No battery issue was identified. Believing the issue might be battery related, I replaced both batteries at my own expense. The starting concern continued. On [XXX], while covered under a Ford Extended Service Plan, Fuel Injector #4 failed and was replaced under warranty. During the same service visit, the recall software update was performed. Despite the recall remedy being completed, the vehicle subsequently suffered a catastrophic CP4 pump failure in August 2026. Safety Event The failure occurred while traveling between Utopia, Texas and Tarpley, Texas on a rural roadway with sharp curves, steep terrain, significant drop-offs, and little or no roadway shoulder. The vehicle experienced a sudden loss of propulsion. Fortunately, I had just exited a curve and was able to INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (F
- Engine · Fuel system, diesel
The contact owns a 2020 Ford F-250 SD. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, while driving 40 MPH approximately two months later, the vehicle was running rough and stalled. The check engine warning light was…
The contact owns a 2020 Ford F-250 SD. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, while driving 40 MPH approximately two months later, the vehicle was running rough and stalled. The check engine warning light was illuminated. The contact pulled over to the side of the road. The vehicle was towed to a dealer, where it was diagnosed with a high-pressure fuel pump failure, causing the fuel system to become contaminated. The dealer determined that the fuel system needed to be replaced. The dealer submitted a diagnostic report to the manufacturer. The contact notified the manufacturer of the failure, and a case was filed. The vehicle was not repaired and was pending the manufacturer's decision regarding the coverage of the repair. The failure mileage was approximately 103,000.
- Power train
DEF heater failure will cause increased emissions. The warning light flashes. I have seen details where there are issues with the wiring harness for the DEF heater.
- Power train
10r140 paired with 6.7 powerstroke in a 2020 f250 build date 11/19 at the Kentucky plant. My truck specs and build date and location is in the timeframe of the planetary gear recall, ford has also issued tsb’s about the cdf bushing that should have been a recall because it is a design flaw on every…
10r140 paired with 6.7 powerstroke in a 2020 f250 build date 11/19 at the Kentucky plant. My truck specs and build date and location is in the timeframe of the planetary gear recall, ford has also issued tsb’s about the cdf bushing that should have been a recall because it is a design flaw on every 2020-2022 model truck. It’s not fair that we should have to pay for a tsb bc we don’t have warranty left. My truck has 84,000 miles but is out of the 5 years warranty period. Symptoms I am having with my transmission are: Harsh engaging to drive and reverse Flair shifts bad sometimes almost like it goes into neutral between changing gears Has shifted from 4th to 1st instead of 4th to 5th or 6th, then it started shifting normal right after. Had my factory 3250rpm limiter not been moved to 4500rpm the truck would have locked the rear wheels up and possible caused driveline damage or other damaged. Also had a car been behind me when this happened I would have been in a wreck because it slammed to a low speed and the car would have rear ended me. Slips in 4th and 7th gear the most but sometimes in other gears Bumps when it shifts a lot of the gears Sometimes shudders and shakes and will almost make like a pop noise Will clunk on downshift from 5-3 Sometimes clunks when upshifting 3-5 I have had the truck looked at by an independent diesel mechanic I use and he said there is a problem somewhere in the transmission, it’s either planetary gear or cdf bushing has moved or the drum itself has cracked. The component itself has not been inspected because the only was to inspect this is to tear the transmission down. The pan has been dropped and had a lot of metal material on the magnet. No codes on the dash but my mechanic said I had dtcs stored for the transmission. I have created a case claim with Ford trying to see if they will extend the recall for the known issue but I have had zero luck with them. I have videos of the issues but can’t upload them on here.
- Power train
The contact owns a 2020 Ford F-250. The contact received notification for NHTSA Campaign Number: 22V256000 (Power Train); however, the recall repair could not be completed. The vehicle was taken to a dealer where it was diagnosed that a thrust washer was missing from the output planetary assembly…
The contact owns a 2020 Ford F-250. The contact received notification for NHTSA Campaign Number: 22V256000 (Power Train); however, the recall repair could not be completed. The vehicle was taken to a dealer where it was diagnosed that a thrust washer was missing from the output planetary assembly and had disintegrated, contaminating the transmission case, transfer case, torque converter, cooling lines, and radiator. The missing washer caused the planetary gear to shift and damage the transmission case. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 80,256.
- Air bags · Seat belts · Seats
Left rear seat belt buckle or system failed causing a fault in the Airbag/Restraint system. The fault initially happened in June of 2025 with about 50k miles on the vehicle. I took it to a dealer who told me the buckle was not available and the whole system needed to be replaced for over $1500.…
Left rear seat belt buckle or system failed causing a fault in the Airbag/Restraint system. The fault initially happened in June of 2025 with about 50k miles on the vehicle. I took it to a dealer who told me the buckle was not available and the whole system needed to be replaced for over $1500. Vehicle seldom has anyone in the back seat but that is where my children sit. Looking at posts on the internet, this seems to be a common enough problem that this should be taken care of under recall or customer service warranty.
- Fuel system, diesel · Power train
The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount…
The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle had become inoperable due to a transmission failure. The contact associated the transmission failure with the recall; however, the dealer advised that the transmission repair would be at the owner's expense. The approximate failure mileage was 60,000.
- Steering
The contact owns a 2020 FORD F-250. The contact received notification of NHTSA Campaign Number: (25V626000 (STEERING) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Fuel system, diesel
The contact owns a 2020 Ford F-250. The contact stated that he received NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The local dealer was contact who confirmed there were metal shaving in the fuel injectors. The vehilce was not repaired. The manufacture was not contacted. The failure mileage was approximately 30,000.
- Unknown or other
Vehicle: 2020 Ford F‑250 Super Duty VIN: [XXX] Issue: Front / CHMSL camera intermittent or inoperative Ford CSP 20B39 applies CSP cannot be completed due to Gateway Module failure Ford has not responded despite multiple written requests I have personally sent emails to them on: Sent April 6 Sent…
Vehicle: 2020 Ford F‑250 Super Duty VIN: [XXX] Issue: Front / CHMSL camera intermittent or inoperative Ford CSP 20B39 applies CSP cannot be completed due to Gateway Module failure Ford has not responded despite multiple written requests I have personally sent emails to them on: Sent April 6 Sent April 9 Sent April 16 4/29 - Called and asked for coordination. Received no acknowledgment RE: Request for Coordination With Dealer to Complete Recall 20B39 [XXX] [XXX] > Thu, Apr 16, 11:59 AM (13 days ago) to crcfmc, [XXX] , [XXX] , [XXX] Dear Ford Customer Relationship Center, I'm writing to follow up again on my previous emails of April 6 and April 9 regarding my 2020 Ford F-250 Super Duty (VIN: [XXX] ). I have not received any response or confirmation of receipt. I want to correct my earlier characterization — after further research, I understand that 20B39 is a Customer Satisfaction Program, not a safety recall. That said, the core issue and my position remain the same, and I want to lay out where things stand clearly. The situation: - My vehicle is covered under CSP 20B39 (Front View and CHMSL Camera — PCB conductivity issue causing intermittent camera operation) - The program is in effect through November 30, 2030 or 150,000 miles, and the repair is to be performed at no charge to the vehicle owner - My servicing dealer, Santa Margarita Ford, attempted to complete the CSP work but could not because the vehicle's Gateway Module is not communicating properly - The dealer has advised that the Gateway Module must be replaced before the camera work under XXX can be completed My position: Ford issued CSP XXX and committed to completing this repair at no charge. If the Gateway Module must be functional in order for Ford's own program to be executed, then resolving the Gateway Module issue is Ford's prerequisite to meet — not an out-of-pocket cost to push to the customer. I'm not asking for anything beyond INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering · Suspension
While driving at speeds above 30mph truck will have the death wobble. We will lose complete control in direction of steering. Have to try to stop and then turn the wheel right and left before the truck will regain normal travel. Is a huge safety issue and has almost caused us to wreck. Has happened…
While driving at speeds above 30mph truck will have the death wobble. We will lose complete control in direction of steering. Have to try to stop and then turn the wheel right and left before the truck will regain normal travel. Is a huge safety issue and has almost caused us to wreck. Has happened multiple times and we have been unable to determine what has caused the issue. We have had the steering column recall fixed and have even changed the tie rod ends with no change.
- Engine · Fuel/propulsion system
Vehicle experienced loss of power while in travel down a mountain. After inspection by a mechanic, CP4 pump had a catastrophic failure sending metal shards throughout the fuel system. This was less than a month after Fords SAFETY RECALL 24S78 that failed to remedy the problem, but before recall Number26V158 was issued.
- Service brakes
This vehicle was delivered yesterday to my son through Autonation Sanford [XXX] . The CARFAX report stated a pre delivery inspection was done prior. On the way home he experienced loud screeching from the front wheels. Turns out $1650 later he needed new brakes and rotors. That is negligence, and…
This vehicle was delivered yesterday to my son through Autonation Sanford [XXX] . The CARFAX report stated a pre delivery inspection was done prior. On the way home he experienced loud screeching from the front wheels. Turns out $1650 later he needed new brakes and rotors. That is negligence, and fraud, especially with a commercial vehicle intended on towing a fishing boat. This was underhanded and a disgusting pattern of behavior. In addition, the open fixable recall was NOT completed as we just found out from searching the VIN on your website. The managers name is [XXX] , I have reached out to him to rectify this situation, and no call back. Truly grotesque, taking advantage of a [XXX] kid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Unknown or other
Component: Air Conditioning / Heater Subject: Recurrent HVAC System Failure - Passenger-Side Temperature Control Malfunction I am reporting a recurring failutre of the vehicle's HVAC system affecting the passenger-side temperature control. Specifically the passenger-side air vents…
Component: Air Conditioning / Heater Subject: Recurrent HVAC System Failure - Passenger-Side Temperature Control Malfunction I am reporting a recurring failutre of the vehicle's HVAC system affecting the passenger-side temperature control. Specifically the passenger-side air vents intermittently and repeatedly blowing hot air while the driver-side continue to operate normally with cooled air. This condition results in inconsistent cabin temperature control andrenders the air conditioning system ineffective for occupants on the passenger side. Timeline of Failures and Repairs: July 2023: Initial occurrence of passenger side hot air condition. Vehicle was taken to authorized Ford dealership (McRee Ford). Repairs were performed; however the specific root cause either identified or not permanently corrected as another recurrence happened August 2025: Took it back to McRee Ford due to an identical issue reoccurred where the passenger side was blowing hot air. They attempted to repair with the same technician and was again only a temporary resolution as the issue again occurred March 2026: Passenger side blowing hot air for the third time. Took it to a different authorized Ford dealership (Cook Ford) where again, it was identified as a blend door actuator issue. Safety Concern: While the issue may appear to be a comfort concern, it presents a potential safety risk in high temperature environments such as Texas. (Heat related stress or illness for passengers) Multiple authorized dealership seem to be unable to resolve the issue. Currently vehicle is with Cook Ford and was advised that additional funding would be needed for a permanent fix. I've already been financially burdened with taking the vehicle twice to McRee Ford and now a third time to Cook Ford for the same issue, and being told upfront that the failure may again happen. I request an investigation into this matter and HVAC issue. Thank you.
- Fuel/propulsion system
02/04/2026 69k miles. I brought my vehicle in because I got a check engine light on the dash and had loss of power. Was informed that my fuel pump had failed and sent metal shards through the whole fuel system. The damage was covered by the recall, which also included reprogramming of the tcm and…
02/04/2026 69k miles. I brought my vehicle in because I got a check engine light on the dash and had loss of power. Was informed that my fuel pump had failed and sent metal shards through the whole fuel system. The damage was covered by the recall, which also included reprogramming of the tcm and pcm. Was then told that the reflash of those systems was a failure, and that the Ford Motor Company was working on a remedy. My dealership has since completed a full fuel system replacement, and there still isn't a fix for the programming issue. This is a revenue generating vehicle, and the only one, for my small business. I lost many clients due to inability to perform the work I was contracted to do. My dealership did offer me a loaner vehicle, but it's not one that can perform the work that my truck was able to do, and was told not to use the vehicle for any commercial work or towing, as thats not allowed. Ive reached out to customer relations to get updates, and have had no help from them, save for telling me they're working on it, and will hope to have a remedy soon.
- Electrical system
I was driving the truck and suddenly smoke came out from behind the radio. I stopped and checked and saw that the truck was on fire. I immediately tried to turn it off with the few water bottles that I had with me. I had no luck and the entire truck burned up.
- Steering
The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V626000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer…
The contact owns a 2020 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V626000 (Steering); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were on backorder. The contact was advised not to drive the vehicle. The manufacturer was made aware of the issue and confirmed that parts were on backorder. The contact had not experienced a failure.
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Sogefi Secondary Diesel Fuel Filter Leak
The Office of Defect Investigations (ODI) has received 27 complaints alleging diesel fuel leaks due to a fracture in the secondary fuel filter housing in model year (MY) 2015-2021 Ford Motor Company (Ford) F-250, 350, 450, and 550 Super Duty vehicles equipped with 6.7L diesel engines. Of these complaints, 12 describe…
The Office of Defect Investigations (ODI) has received 27 complaints alleging diesel fuel leaks due to a fracture in the secondary fuel filter housing in model year (MY) 2015-2021 Ford Motor Company (Ford) F-250, 350, 450, and 550 Super Duty vehicles equipped with 6.7L diesel engines. Of these complaints, 12 describe an engine compartment fire. The proximity of the secondary fuel filter to high heat sources creates a potential for autoignition thermal events and fires. ODI has contacted the vehicle manufacturer, Ford, and the filter manufacturer, Allevard Sogefi USA (Sogefi), and learned that the low-pressure fuel system is capable of a maximum operating pressure of 8.5 Bar, while the secondary fuel filter is only tested to seven (7) Bar during the manufacturing process. Additionally, changes starting in 2022 by both Ford and Sogefi align with a lack of similar complaints on MY 2022 and newer vehicles. ODI is opening this Preliminary Evaluation (PE) to evaluate the severity of the potential problem and to fully assess the potential safety-related problems. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
- Rearview Camera FMVSS 111 Noncompliance
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair…
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a subsequent August 24, 2020 meeting, ODI and NHTSA's Office of Vehicle Safety Compliance (OVSC) met with Ford to discuss the recall status and additional VOQs. Ford presented rate and scope data for many of its MY 2020 products during the August 2020 meeting indicating high failure rates for certain models.This RQ is being opened to investigate both the timeliness and scope of Ford's rearview camera recall (20V-575), and Ford's compliance with reporting requirements.The subject reports referenced in the opening resume are identified by the following ODI reference numbers which can be reviewed at NHTSA.gov: 11349813, 11344126, 11342696, 11341486, 11340254, 11337274, 11331444, 11330875, 11329235, 11316960, 11343521, 11341884, 11337226, 11344018, and 11339573.
- Power Tailgate Release Systems
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in…
In January 2021, the Office of Defects Investigation (ODI) opened a Recall Query (RQ21-001) to assess allegations of post-recall remedy uncommanded tailgate openings in model year (MY) 2017-2019 F-250/350/450 Ford trucks. Besides the recall remedy launched in January 2020, Ford also implemented a production update in November 2019. At the time of the RQ opening, ODI had received eleven (11) Vehicle Owner Questionnaires (VOQs). ODI sent an Information Request (IR) to Ford in February 2021. In numerous meetings after receiving their IR response, Ford highlighted the drop in claims since the recall and production update and communicated how they were unable to verify the owners’ complaints or replicate the concern. Despite this, Ford began developing ways to prevent uncommanded tailgate openings from various human, mechanical or electrical causes. Based on testing, Ford issued a Customer Satisfaction program, 21M05-S1/S2/S3, to further address the potential of unintended tailgate openings. This work was applied to vehicles being produced as of December 20, 2021. The program began for already delivered vehicles on July 22, 2022. The covered models include 2017-2022 F-250, 350, 450, 550, 650 and 750 Super Duty and 2020-2022 F-600 Super Duty trucks. ODI has received 39 VOQs between February 24, 2020, and December 15, 2023, alleging uncommanded tailgate openings. In a detailed analysis, none of the vehicles in the VOQs were found to have received the Customer Satisfaction update. Since ODI has not received any complaints of post-Customer Satisfaction program tailgate openings, this office is closing this Recall Query. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011941Some 2017-2025 F-Super Duty vehicles may exhibit a pull/drift condition during braking.
- 11011936Some 2020-2021 F-Super Duty vehicles which have received a seat control module-G (SCMG) and/or seat control module-H (SCMH) software update using the Ford Diagnosis and Repair System (FDRS) scan tool may set DTCs U024B and/or U024C in the auxiliary protocol interface module (APIM).
- 11011019In affected vehicles, the Variable Displacement Oil Pump (VDOP) delivers oil to the engine at low pressure/capacity during idle conditions. Routine occurrences of prolonged idle time may result in excess wear to the engine camshaft lobes and valve tappet surfaces due to reduced lubrication. Over time, the engine may progressively run rough due to cylinder misfire. Additionally, customers may hear engine tapping noises and the Check Engine Light (CEL) may illuminate.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11007943018-2024 F-150/F-Super Duty - Tailgate Step Binds/Will Not Open Or Opens/Pops Up While Driving
- 11006862Some 2019-2024 Ford and Lincoln vehicles equipped with a telematics control unit module (TCU) may exhibit the Location toggle button in the Connectivity setting menu grayed out with an inability to switch it off.
- 11006767This article supersedes TSB 22-2087 to update the Part List. Some 2020-2022 F-Super Duty vehicles equipped with a 10R140 automatic transmission may exhibit harsh reverse to drive engagements without diagnostic trouble codes (DTCs). This may be due to sticking valves in the main control valve body or suspect input shaft seals (F9) and the output shaft seals (F10). To correct the condition, follow the Service Procedure steps to perform the transmission accelerated main control break-in routine for the E and F clutches and if necessary, replace the input shaft seals (F9) and the output shaft seals (F10).
- 11006036Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
- 11006033Certain 2020-2024 Super Duty and 2021-2025 Model Year Econoline Equipped With a 6.8L or 7.3L Gasoline Engine Powertrain Control Module (PCM) Software Update REASON FOR THIS SUPPLEMENT Software Availability Update: Software is now available to repair 2021-2022 and 2025 Model Year Econoline vehicles. The service action has been updated accordingly. Technical Information: IDS programing information has been added for 2021-2023 Model Year Econoline Vehicles.
- 11005994Some 2020-2022 F-Super Duty pickup vehicles equipped with a 6.7L engine, 175 inch wheelbase, and built on or before 23-Sep-2021 may exhibit a thump/whine/knock noise from the midship fuel tank at idle or during key on, engine off (KOEO) after performing TSB 21-2057. The noise may be more pronounced at fuel levels at or below 1/4 tank. This may be due to the fuel pump
- 11005746Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
- 11005710Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.
- 11003146Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
- 11002845Certain 2020-2024 Super Duty and 2021-2025 Model Year Econoline Equipped With a 6.8L or 7.3L Gasoline Engine Powertrain Control Module (PCM) Software Update In affected vehicles, the Variable Displacement Oil Pump (VDOP) delivers oil to the engine at low pressure/capacity during idle conditions. Routine occurrences of prolonged idle time may result in excess wear to the engine camshaft lobes and valve tappet surfaces due to reduced lubrication. Over time, the engine may progressively run rough due to cylinder misfire. Additionally, customers may hear engine tapping noises and the Check Engine Light (CEL) may illuminate
- 11001646This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
- 11001368When replacing the E clutch hub (7P211) on 2020-2024 F-Super Duty and 2024-2025 F-650/F-750 vehicles equipped with a 10R140 transmission, a new washer (7482) has been added and must be installed with the new updated E clutch hub. Refer to the Workshop Manual (WSM), Section 307-01B for proper installation of the washer. Refer to the parts catalog for the appropriate part numbers for the E clutch hub and the washer.
- 11000738Some 2020-2022 F-Super Duty vehicles built on or before 31-Oct-2022 and equipped with a 6.7L engine may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P2201, P2209, P220E and/or P24FE stored in the powertrain control module (PCM). This may be due to the software in the PCM and the nitrogen oxides (NOx) sensor 11. To correct the condition, follow the Service Procedure to replace the NOx sensor 11 and reprogram the PCM and transmission control module (TCM).
- 11000297Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
- 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- 10253963Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10250852Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 102491752024 F-Super Duty vehicles are equipped with XL-22 (WSS-M2C184-A1) high temperature power steering fluid that looks like clear hydraulic fluid. This fluid is an improvement in high temperature and thermal oxidative stability compared to Mercon LV. This power steering fluid is also compatible and highly recommended to use when filling or topping off power steering systems of all 2012-2023 F-Super Duty vehicles originally equipped with Mercon LV.
- 10245672Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may require a long block replacement of the engine for various reasons. The replacement long block may be equipped with an updated upper oil pan. If the oil filter adapter from the original engine does not mate with the new upper oil pan, service parts PC3Z-6881-A (oil filter adapter), W503277-S439 (package of 6 bolts, 4 bolts required), W718564-S450 (stud), W520101-S442 (nut), and PC3Z-14A206-A (starter cable retaining bracket) will be needed to complete the repair.
- 10244822When replacing the transmission case on a 2020-2022 F-Super Duty equipped with a 10R140 transmission, the new service case may not come equipped with the transmission fluid leveling plug. To achieve proper transmission fluid level, a new transmission fluid pan and gasket must be installed (service part PC3Z-7A194-A). Refer to the 2023 F-Super Duty Workshop Manual, Section 307-01B to properly set the transmission fluid level when using the newer transmission fluid pan.
- 10244707Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
- 10243609Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10240719Some F-Super Duty and F-150 vehicles equipped with trailer tow mirror may exhibit various exterior rear view mirror functional concerns that require replacement after diagnosis. To properly determine if the defect is warrantable, cleaning and close inspection of the affected mirror may be required. To aid in proper warranty determination, the Rear-View Mirror Analysis general service bulletin (GSB) has been updated with a detailed cleaning procedure that should be followed prior to any inspection. New labor operations (17682ZZ or 17682ZZT) have been created that covers the cleaning and inspection process and may be used even if condition of failure is non-warrantable. Ford has inspected numerous returned parts and determined many cases are caused by damage which is unwarrantable and may be subject to chargeback. Refer to the latest version of the GSB on OASIS.
- 10238875Certain 2017-2020 Model Year Continental and Super Duty, 2018-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- 10237977Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 102377892011-2023 F-Super Duty and 2016-2024 F-650/F-750 vehicles equipped with a 6.7L engine may exhibit an elevated idle condition. During prolonged idle time, vehicles may experience this elevated idle to reduce unburned hydrocarbons from the SCR. The powertrain control module estimates hydrocarbon levels in the SCR and may increase idle speed to remove them. Idle speed will be increased to 1000 RPM for ambient temperatures near 26C (80F) and may increase to 1200 RPM at -40 C (-40F). Vehicles may exhibit exhaust smoke and diesel exhaust fluid smell during elevated idle condition. Exhaust smoke and smell condition will not affect reliability or durability of the engine. Power take-off (PTO) use and idle set point control will disable elevated speed. It is required that the operator monitor the vehicle and adhere to any Exhaust Filter warning messages.
- 10236685Some 2018-2021 F-150 vehicles equipped with a 3.0L diesel engine, 2016-2022 F-650/F-750 vehicles equipped with a 6.7L engine, and 2017-2022 F-Super Duty vehicles equipped with a 6.7L engine and built on or before 08-Mar-2022 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTCs) P21DD, P20BA. P20B9, P204C, P208A, P208B, P208C, P203B, P205B, P21CD and/or U02A2 in the powertrain control module (PCM). This may be due to water intrusion within connectors C3613 and/or C4851/C3610 on the reductant harness going to the reductant pump/heater assembly and the reductant level sensor/quality module. This may also be due to movement of the wiring harness causing terminal fretting. To correct the condition, follow the Service Procedure to replace the reductant tank harness, the reductant pump/heater assembly and/or the reductant tank, as well as securing the wiring harness using a cable zip tie fastener.
- 10236684Some 2020 F-Super Duty vehicles equipped with a 6.2L or 7.3L engine and a 10R140 transmission may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble code (DTC) P07F7 stored in the powertrain control module (PCM) and a loss of 10th gear. The vehicle may also exhibit harsh engagements and poor shift quality. This may be due to the sleeve in the CDF clutch cylinder shifting axially causing hydraulic circuit leaks. To correct the condition, follow the Service Procedure to replace the CDF clutch cylinder.
- 10236585Some 2020-2022 F-Super Duty vehicles equipped with a 6.7L engine may experience a lack of power due to snow packing of the engine air cleaner when operating in extremely snowy conditions. This may also be due to ice forming in the air intake while operating in temperatures below -22F (-30C). Diagnostic trouble code (DTC) P1548 may be present in the powertrain control module (PCM). To supplement heavy snow environment pre-filter service kit (service part LC3Z-9K635-AA), a front grill cover (service part NC3Z-19A413-A) is now available for service but is not a warrantable item. It is recommended that the front grill cover be removed at temperatures greater than 10F (-12C) and reinstall in subsequent winter seasons in order to maintain optimal vehicle performance.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10235151Some 2020-2022 F-Super Duty vehicles may exhibit a condition where the engine will not turn off and/or have various electrical symptoms including a dead battery, horn stays on and no crank/no start. The vehicle may also have an illuminated anti-lock braking system (ABS) indicator with diagnostic trouble codes (DTCs) C0020 and U3003 in the ABS module. This may be a result of water/moisture intrusion into the battery junction box (BJB). The BJB is located under the hood of the vehicle. This water/moisture intrusion may be related to the BJB cover not installed completely or broken cover tabs/locking fingers allowing water/moisture into the BJB. To correct the condition, follow the Service Procedure to inspect for water/moisture intrusion into the BJB and replace the BJB and cover if water/moisture intrusion is found.
Every Ford F-250 SD model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.