2017 Mazda MAZDA3
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
Have the VIN?
Vehicles › Mazda › MAZDA3 › 2017
These records cover every 2017 Mazda MAZDA3. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
2 recalls name the 2017 Mazda MAZDA3. Newest first.
Mazda North American Operations (Mazda) is recalling certain 2014-2018 Mazda3 and 2016-2021 CX-3 vehicles. The rearview camera image may not display properly by showing a flickering or distorted image.
Risk and remedy
Risk
A rearview camera that does not display properly can reduce the driver's rear view, increasing the risk of a crash or injury.
Remedy
Dealers will inspect and replace the rearview camera, as necessary. In addition, dealers will install a wiring harness fastening seal. All repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed September 13, 2023. Final owner letters for affected models and model years in the states of CT, MA, MD, NJ, NY, PA and VA were mailed August 14, 2024. The remaining owner notification letters will be mailed at a future date, anticipated on or before May 1, 2025. Owners may contact Mazda customer service at 1-800-222-5500, Option 6. Mazda's number for this recall is 6023G.
Mazda North American Operations (Mazda) is recalling certain 2016-2018 Mazda3 vehicles. A defective windshield wiper relay may cause the windshield wipers to become inoperative, reducing the driver's visibility.
Risk and remedy
Risk
Reduced visibility while driving can increase the risk of crash.
Remedy
Mazda will notify owners, and dealers will replace the front body control module with a new module which uses an improved wiper relay design, free of charge. The recall began May 7, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3219D.
Owner complaints
84 complaints6 involved a crash1 injuries
What owners report most
Latest complaints
- Unknown or other
The display is peeling internally/has spiderweb cracks such that it is not viewable and the backup camera display function is therefore unclear. In addition, the system randomly changes radio stations OR TURNS ON AND PLAYS RANDOM MUSIC. ALL OF THIS FEELS UNSAFE.
- Exterior lighting
Many modern trucks, SUVs, and cars use LED headlights that are excessively bright and create dangerous glare. When approaching these vehicles from the opposite direction, the headlights can be blinding — similar to having a flashlight shined directly into your eyes — causing temporary loss of…
Many modern trucks, SUVs, and cars use LED headlights that are excessively bright and create dangerous glare. When approaching these vehicles from the opposite direction, the headlights can be blinding — similar to having a flashlight shined directly into your eyes — causing temporary loss of visibility. The glare also affects drivers traveling in the same direction, as the intense light reflects sharply off rear‑view and side mirrors. This creates a persistent distraction and makes it difficult to maintain safe awareness of the road. This issue is widespread across many vehicle types and appears to be related to the brightness and mounting height of LED headlights, especially on larger vehicles. It poses a significant safety hazard and should be investigated as a systemic lighting problem.
- Fuel/propulsion system
Anytime the tank was filled with gas there was a strong smell of gasoline vapors that persisted for several days. The car was a few months past its warranty on emissions issues and so I was charged about $1500 to replace a cracked fuel pump and fuel vent that was stuck open. The mechanic also said…
Anytime the tank was filled with gas there was a strong smell of gasoline vapors that persisted for several days. The car was a few months past its warranty on emissions issues and so I was charged about $1500 to replace a cracked fuel pump and fuel vent that was stuck open. The mechanic also said that the check engine light should have warned me about the problem but that neither the dashboard light nor his diagnostic equipment was triggered by the defect. He suspects the car's computer is programmed to avoid drawing attention to the problem. Had the light been working I would likely have caught the problem while it was still under warranty.
- Electrical system
Repeated instances of the Mazda Infotainment system making changes randomly without any user input while driving. Repeated instances of the navigation system freezing, going black, rebooting while driving.
- Unknown or other
The original OEM radio in my Mazda has been experiencing persistent ghost touch issues, making it incredibly frustrating to use. The screen often registers inputs without me touching it, leading to random changes in volume, station selections, and menu navigation. As a result, I find myself unable…
The original OEM radio in my Mazda has been experiencing persistent ghost touch issues, making it incredibly frustrating to use. The screen often registers inputs without me touching it, leading to random changes in volume, station selections, and menu navigation. As a result, I find myself unable to rely on my radio for music or navigation, which significantly detracts from my driving experience. I’m considering possible solutions, but for now, it's an inconvenience that I can't overlook.
- Unknown or other
1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> Infotainment display has "ghost touch" issue. Infotainment starts acting up on its own without driver input. It changes radio station automatically, places a call randomly, disconnects call…
1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> Infotainment display has "ghost touch" issue. Infotainment starts acting up on its own without driver input. It changes radio station automatically, places a call randomly, disconnects call randomly. This is caused by the touchscreen digitizer, the display lens of poor quality which leads to webbing or cracking on the inside. This leads to loss of touch and ghost touch issue 2. How was your safety or the safety of others put at risk? -> It is distracting to the driver when the radio station is switch automatically. It sometimes freaks me out. When the infotainment places call to someone back to back, I need to keep disconnecting the call manually. It creates an unsafe environment for the driver. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? -> Yes, the issue is acknowledged by the dealer, but refused to fix it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -> No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -> No. There is no warning. It appeared 2 years ago with mild discolored screen, then it lead to webbing/cracks on the inside
- Unknown or other
The screen that displays the backup camera image has an issue that makes it difficult to see the backup camera feed clearly. The screen appeared like this unexpectedly when I returned to my car after a work day. The only warning was a malfunction of the screen's touch function for the last several months.
- Unknown or other
The infotainment screen in my Mazda 3 will act as if buttons are being pressed without buttons actually being pressed. It a distraction and unsafe. I've noticed that other Mazdas had issues with this as well and were given extended warranties to fix this problem. Why not the 2017 Mazda 3? I talked…
The infotainment screen in my Mazda 3 will act as if buttons are being pressed without buttons actually being pressed. It a distraction and unsafe. I've noticed that other Mazdas had issues with this as well and were given extended warranties to fix this problem. Why not the 2017 Mazda 3? I talked to a mechanic about fixing it and it's very expensive yet it's a widespread Mazda problem. Someone is going to crash because of this.
- Forward collision avoidance › Adaptive cruise control · Service brakes · Unknown or other
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the…
I made a right turn onto a gravel driveway that has a slight incline. My speed was less than 10 mph. At the top of the incline I attempted to make a U turn so I could park the car. Midway through the U turn the car's acceleration increased rapidly to high speed without my stepping on the accelerator. I pressed the brake 3 times. The brake pedal went to the floor without seemingly any effect. In seconds the car traveled across the front lawn, picked up concrete from and old cistern top and smashed into the front porch tearing it off it's foundation. Portions of the porch and tree limb fell shortly after the impact. The front tire was spinning at a rapid rate when I exited the vehicle. Extraction of the vehicle was not accomplished for 2 weeks while experts determined how best to accomplish the extraction. The car insurance company and 2 towing businesses declared the vehicle a total loss. The vehicle is with the towing company per car insurance company request. I don't know if it has been inspected. I did not see any warning lights. I was treated at the hospital for a slight concussion and significant head and facial bruising and lacerations as well as a wrist burn likely caused by air bag deployment.
- Unknown or other
The vehicle's touch screen for radio/nav/vehicle settings has delaminated which causes the display to detect "touches" that are a result of the delamination. This can result in navigation exiting, radio changing audio levels, and a myriad of other things like turning on/off vehicle safety settings.…
The vehicle's touch screen for radio/nav/vehicle settings has delaminated which causes the display to detect "touches" that are a result of the delamination. This can result in navigation exiting, radio changing audio levels, and a myriad of other things like turning on/off vehicle safety settings. This was a known issue on the previous models and a short web-search has found that many others with this generation mazda has the same issue.
- Back over prevention › Sensing system › Camera
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking…
Hello frustrated people! Second time back to the dealership...backup camera they say got wet from moisture, (after 2 drained batteries in less than 2 years), my cost. I think that this is a very dangerous vehicle that I am driving now!!!! Besides the fact, at my age, being stuck in a parking lot in 20 degree weather for 3 hours waiting for roadside assistance. The camera goes haywire...I cannot connect to the phone or navigation system. I can't leave my house for fear that my car is not going to start! Now I have to pay for a backup camera??? WE think that is the problem, they told me! So far the quote is $600.00...... A DANGER to drive! Can you imagine , pulling off the side of the road, when your navigation goes out! And now warmer weather, it doesnt do that. So how are they going to know now????
- Air bags
Seat sensor failed.
- Electrical system · Unknown or other
Malfunctioning on and off on the display screen. My battery went dead after 11 months. Cause? It started over a year ago, but I called Mazda and they said there were no recalls at that time. Are there any now to date? Thank you for your time.
- Unknown or other
My 2017 Mazda Mazda3 Sport is affected by a problem widely known as "ghost touch" by owners of this vehicle. This issue causes the touch screen to behave erratically and activate random functions, which is extremely distracting while driving. Mazda has a recall on a similar issue for the 2014-2016 Mazda3, but it refuses to fix this obviously widespread issue for the 2017 and later models.
- Unknown or other
The touchscreen for the infotainment area is ghost touching and changing information. This turn off information like lane change assist changes the volume of the blinker as well as randomly calls people. This is highly disruptive and distracting while driving. There has been many instances when I…
The touchscreen for the infotainment area is ghost touching and changing information. This turn off information like lane change assist changes the volume of the blinker as well as randomly calls people. This is highly disruptive and distracting while driving. There has been many instances when I have had to pull off the road to try to avoid major issues because of this. When it is selecting things it’s self I am not able to use the touch screen at all. It is also selecting things when I am driving over 5mph when the screen is not supposed to be engaged at all.
- Electrical system
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they…
The infotainment system is malfunctioning. It constantly restarts/reboots while I am driving and it is highly distracting. I contacted Mazda USA about this, but they responded by saying there are not active recalls for this car and the car isn't under warranty. I took it to a dealership and they quoted me $1450 for repairs. However, a problem such as this should not be occuring for a car that isn't too old. It is highly distracting and it is endagering me while I am driving, putting my and drivers on the roads' safety at risk. Mazda should fix this issue and pay for all repairs in full.
- Electrical system
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting…
My rear camera is not centered when I bought my car as new in 2017. I reported the issue. But they told me it is normal. I got a letter from Mazda in 2022 about the rear camera recall. Then I asked them to do the recall. They told me they don't have parts. Recently, the video output is getting worse. It is distorted, flickering and zoomed out. I asked them again on 2024. They told the recall is not even started. Manufacturer Recall Number 6023G NHTSA Recall Number 23V-487 Recall StatusRecall Incomplete, remedy not yet available
- Back over prevention
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the…
The contact owns a 2017 Mazda Mazda3. The contact stated that while in reverse(R), the rearview camera would intermittently display a distorted or blank image. The vehicle was taken to a dealer where the camera was replaced under warranty; however, the failure returned almost a year later after the repair. The contact then received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed parts were not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
- Electrical system
Screen has delamination causing it to have a "ghost touch" it will randomly change stations, change volume, try to make calls and click random buttons. It does all this without having been touched, this has occurred multiple times while driving causing a distraction that could eventually result in a wreck.
- Back over prevention
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however…
The contact owns a 2017 Mazda Mazda3. The contact stated that while reversing, the rearview camera image was distorted or showed a black screen occasionally and failed to engage on other occasions. The vehicle was taken to the dealer, where the rearview camera was replaced several times; however, the failure persisted. Additionally, the contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 42,098. VIN tool confirms parts not available.
- Unknown or other
I am experiencing an issue with the infotainment system in my vehicle where it behaves erratically and intermittently without any input from me. Radio Stations Change Automatically: The system switches between radio stations on its own, even when I haven’t touched the controls. Unwanted Phone…
I am experiencing an issue with the infotainment system in my vehicle where it behaves erratically and intermittently without any input from me. Radio Stations Change Automatically: The system switches between radio stations on its own, even when I haven’t touched the controls. Unwanted Phone Calls: The system will sometimes dial random contacts from my phone without any command or input from me. This has led to accidental calls. Dropped Calls: When I’m on a phone call via the car's Bluetooth connection, the system frequently drops the call or switches to a different function, like the radio or media player, cutting off the conversation. Erratic Behavior During Media Playback: Occasionally, the system will change media sources (e.g., switching from Bluetooth audio to the radio) or pause/unpause media randomly. These issues are not tied to any specific driving conditions or user actions. It seems like the infotainment system has "a mind of its own" and is functioning independently, which creates safety concerns, especially when I'm driving.
- Unknown or other
I have a Mazda 2017 and it has a problem with Connect Touch Screen at the Central Display unit is Ghosting. I saw the recall was issued for 2014-2016 but want to let you know the 2017 is also having the same issue. This is my daughters can and when she was driving from school it started changing the screen and calling some through the phone etc.
- Visibility/wiper
Intermittent faulty display (or no display) from rear-view camera as described in Recall 23V-487. Recall was issued in July 2023, but as of August 27, 2024, the parts to fix the recall issue are still not available and Mazda customer service has no idea when the parts will be available. In my view, this is not a timely resolution of the problem.
- Unknown or other
The mazda infotainment screen makes the entire system nearly unusable as it can cause music stations to skip around back and forth, raise and lower the volume; make unintended phone calls, disconnect phone calls and create all kinds of havoc. It will cost $2000.00 for an authorize mazda dealer to…
The mazda infotainment screen makes the entire system nearly unusable as it can cause music stations to skip around back and forth, raise and lower the volume; make unintended phone calls, disconnect phone calls and create all kinds of havoc. It will cost $2000.00 for an authorize mazda dealer to replace and upgrade the firmware and screen. Their was a recall for the same issues for the 2016 year but not for the 2017.
- Back over prevention
The contact owns a 2017 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall…
The contact owns a 2017 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011326CUSTOMER SERVICE PROGRAM CSP12 - DENSO LOW-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- 11011141Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
- 11009654The SKYACTIV-DRIVE FW6A-EL AT uses Automatic Transmission Fluid (ATF) Type: FZ. Only use ATF-FZ to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction for better fuel economy. NOTE: ATF-FZ is colored blue for easy identification.
- 11009644Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11008577Some customers may complain about scratches on the instrument cluster lens.
- 11007029For improvement of electrical diagnosis, the SKYACTIV Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV vehicles and compare suspect terminal drag with a known good terminal. To measure the voltage/resistance avoiding any terminal damage.
- 11007022Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 11007019If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 11007018Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way.
- 11007013Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
- 11007010Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is severe enough to require a repair, or just to clean the area and monitor it at the next service.
- 11007009Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11006998Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- 11006987In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealers responsibility to comply with Federal, State, and local laws concerning odometer and related documentation requirements when providing a repair or replacement. Mazda vehicles are manufactured with tamper-proof speedometers. When a speedometer is replaced, the new speedometer will read zero (0) miles. This procedure is extremely important to accurately represent actual vehicle mileage. Prior to speedometer removal, complete the information required on the Speedometer Replacement Label. Labels can only be ordered through Mazda eStore. In an effort to achieve a higher level of Customer Experience and retain the value of Mazdas vehicles, MNAO Warranty Operations is allowing all Mazda dealers to utilize a third party, SPECMO Enterprises, Inc., for Instrument Panel Cluster (IPC) odometer setting service. With the use of SPECMOs services, it is possible that the odometer will be set between 10 to 31 miles over the odometer mileage at the time of replacement for both warranty and customer pay repairs. Please make sure that the customer is aware that there may be a slight variance to the odometer, in which case the customer may have to accept the slightly higher mileage. Since odometer setting service is not part of the warranty repair, it is not warrantable nor required, but optional. However, Mazda Warranty policy provides after- warranty assistance (AWA) or DSA that can be utilized to cover this service expense.
- 11006917Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the liftgate does not unlatch correctly, follow the repair information below.
- 11005671Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003398Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 11003397Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 11003396Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 11000772Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
- 10254191Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coating. The damaged area has the appearance of dark stains or discoloration.
- 10254188Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 F (10 C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate soldering in the ambient temperature sensor. To eliminate this concern, the soldering process has been enhanced at the supplier.
- 10254187Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
- 10252508Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10252507Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.
- 10251387Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services performed outside of Mazda's factory scheduled maintenance are not recommended. These services are unnecessary and create unneeded expenses for your customers.
- 10251368Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- 10244679If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
- 10243569Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10243568Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better assist the customer in resolving their specific brake concern.
- 10243551Service bulletin 09-031/20 issued on 09/21/20 IS no longer valid. It IS superceded by recall 6023g (2014-2018 mazda3 and 2016-2021 CX-3 - rearview image may not display properly).
- 10241637Some customers may complain about scratches on the instrument cluster lens.
- 10240496Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
- 10240431Some vehicles may exhibit a distorted image or no image from the rear mount camera when shifted into reverse. Due to friction, the coating of camera socket terminals may wear out, creating high electrical resistance. NOTE: The icons and the messages are displayed normally.
- 10240427Be advised that TSB "09-031/20 - REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN" is no longer valid and has been superseded by "RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY". Use the link below to view the recall: RECALL 6023G - 2014-2018 MAZDA3 AND 2016-2019 CX-3 - REARVIEW IMAGE MAY NOT DISPLAY PROPERLY
- 10238697Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
- 10238695Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
- 10238663Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully operates under both high ambient temperature and high load conditions. To eliminate this concern, the shape of the drive belt auto tensioner damper has been changed.
- 10237217Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
- 10237216If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be the cause of the electrical concern. Below are a few examples of unusual electrical concerns caused by aftermarket devices.
Every Mazda MAZDA3 model year
Bars are owner complaints, dots mark years with recalls. Select a year to open its report.