2013 Ford Expedition

Owner complaints

What owners report most

1. Power train44
2. Unknown or other11
3. Engine10
4. Electrical system10
5. Vehicle speed control7
6. Suspension5
7. Service brakes4
8. Air bags3
9. Visibility3
10. Equipment2

Latest complaints

• Jul 13, 2026TX147,300 mi
  Power train
  The contact owns a 2013 Ford Expedition. The contact stated that while driving 55 MPH, the vehicle decelerated and unexpectedly downshifted to first gear before the vehicle veered over into the next lane. The contact was able to regain control of the vehicle and steer it back into the correct lane.…

  The contact owns a 2013 Ford Expedition. The contact stated that while driving 55 MPH, the vehicle decelerated and unexpectedly downshifted to first gear before the vehicle veered over into the next lane. The contact was able to regain control of the vehicle and steer it back into the correct lane. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 19V075000 (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 147,300.

• Jul 13, 2026TX146,500 mi
  Power train
  The contact owns a 2013 Ford Expedition. The contact stated that while driving 55 MPH, the transmission unexpectedly downshifted to first gear, causing the vehicle to shake and jerk abnormally. The speedometer was fluctuating, and the transmission warning light was illuminated. The contact pulled…

  The contact owns a 2013 Ford Expedition. The contact stated that while driving 55 MPH, the transmission unexpectedly downshifted to first gear, causing the vehicle to shake and jerk abnormally. The speedometer was fluctuating, and the transmission warning light was illuminated. The contact pulled over and turned off the vehicle. The vehicle was restarted and driven to the parents' residence. The dealer was made aware of the failure but informed the contact that the vehicle was not included in Customer Satisfaction Program: 19N01 (Transmission Molded Leadframe Extended Coverage). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 146,500.

• May 5, 2026MI
  Power train

  The contact owns a 2013 Ford Expedition. The contact stated that while driving at 25 MPH, there was a sudden unattended downshift of the vehicle. The speedometer went to zero. The RPM increased without acceleration. No warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was unknown.

• Jan 12, 2026ID
  Power train
  Was never notified of the recall pertaining to my vehicle. Upon research I contacted the dealership to have the recall fixed. First issue was they offere complimentary pickup and delivery which I scheduled and they did not show up, aswell as the call that was supposed to happen, and they tell me…

  Was never notified of the recall pertaining to my vehicle. Upon research I contacted the dealership to have the recall fixed. First issue was they offere complimentary pickup and delivery which I scheduled and they did not show up, aswell as the call that was supposed to happen, and they tell me the recall is out of its extended warranty. I contacted Ford service department and they said the same as its out of extended warranty. This is a safety concern as Ford is aware of the failing component and will not let me get the recall fixed. At the moment the vehicle is in limp mode still runs just fine but due to the recall it is not and cannot get any help from the dealership nor Ford. I was never notified that the vehicle had any recalls as we where dealing with the known harmonic balancer issue which caused the dealership to replace the engine with a new and still had to replace that balancer 3 times until it was right. Besides that distraction there was no issues occuring from the Molded Lead Frame. This is a safety concern. The vehicle mileage is about 160k engine mileage maybe 20-30k. Original recalled component still remains. I am able to repair this myself but need to know if this was something they should be fixing.

• Aug 23, 2025IN
  Engine
  2013 Ford Expedition Limited 5.4 engine. The vehicle was purchased new with an extended warranty with all services performed by Ford dealer. On or about [XXX], with no warning or indication of problem the vehicle experienced what was determined to be a catastrophic internal engine failure, with…

  2013 Ford Expedition Limited 5.4 engine. The vehicle was purchased new with an extended warranty with all services performed by Ford dealer. On or about [XXX], with no warning or indication of problem the vehicle experienced what was determined to be a catastrophic internal engine failure, with only 93840 miles. The engine problems were known by Ford Motor Company as replacement engines had design changes and modifications. The engine failure resulted in an immediate stop, which occurred on a 4-lane state road with a fifty-five MPH limit. Fortunately, no vehicles were in close proximity at the time. Dense traffic, at speed, could have resulted in a multivehicle accident. The vehicle required flatbed towing to a service center. Ford Motor Company has not taken action (recall) to address the engine problems, nor has Ford offered reimbursement to customers for replacement engine cost. Ford Motor Company receives the defective engine back when a replacement engine is purchased. The cost was near $8K. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jul 3, 2025VA
  Power train
  This has been a great vehicle. We were going down a road around 60 mph and with no warning or symptom the car downshifted from 6th to 1st gear. This caused the rear end to lock up causing the tires to squeal and spin the car around sideways in the road. Luckily nothing was coming. This could have…

  This has been a great vehicle. We were going down a road around 60 mph and with no warning or symptom the car downshifted from 6th to 1st gear. This caused the rear end to lock up causing the tires to squeal and spin the car around sideways in the road. Luckily nothing was coming. This could have easily been a deadly accident if something was coming. The dealer has said the lead frame was bad a needed to be replaced. They have quoted $1,200. The vehicle only has 117,000 miles on it and it still under the mileage for the extended coverage but not the years. There are tons of vehicles with this transmission and lead frame on the road, this is a major safety issue that should be addressed. A check engine light or no other warnings have ever come on. Having these lead frames out there are just an accident waiting to happen. Luckily, ther was no one coming when mine decided to fail.

• Mar 11, 2025MS117,000 mi
  Power train
  The contact owns a 2013 Ford Expedition. The contact stated while driving at 70 MPH, the vehicle downshifted with the check engine warning light illuminated. The contact also noticed that the instrument panel became inoperable and would not function properly when the contact attempted to shift…

  The contact owns a 2013 Ford Expedition. The contact stated while driving at 70 MPH, the vehicle downshifted with the check engine warning light illuminated. The contact also noticed that the instrument panel became inoperable and would not function properly when the contact attempted to shift gear. The vehicle was able to restart. The vehicle was taken to an independent mechanic, where it was diagnosed that the output speed sensor had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 117,000.

• Feb 28, 2025MD
  Vehicle speed control
  2/13/19- Ford Issued Recall on 2013 Ford Expedition for OSS failure and downshift 2/20/19- I go to the Preston Ford Mazda dealership, Maryland. I view and test drive a 2013 Ford Expedition, during the test drive the RPMs ran high on the Expedition and it felt sluggish and “off” crossing a road…

  2/13/19- Ford Issued Recall on 2013 Ford Expedition for OSS failure and downshift 2/20/19- I go to the Preston Ford Mazda dealership, Maryland. I view and test drive a 2013 Ford Expedition, during the test drive the RPMs ran high on the Expedition and it felt sluggish and “off” crossing a road, and at one point it jumped, and the wrench symbol came on as we were returning. My concern was shrugged off by my salesman, as he said ‘maybe Fords are just like that’. As we returned, and had the issue with the wrench symbol, salesman advised me “ well when you came and interrupted as they were just getting this thing checked out and tested.” 2/19/19 When I returned following days to purchase, the vehicle was not ready. It turned out the battery had died and they had some other issue with a “computer code”. They put in another battery on hand, and told me I should now be “good to go”, knowing that I was in desperate need of a vehicle, and would likely be trusting if they told me it was now repaired. At this point we were within manufacturer’s warranty, and under 60k miles. -was never informed that there was a recall issued by Ford that EXACTLY applied to our vehicle, and to the issue I Reported during my test drive, under warranty, and Preston Ford Mazda never correctly repaired the issue as they stated, which was reported within all Ford and recall time and mileage requirements. [XXX]-while driving suddenly speedometer went out, the gas gauge stopped working, and then, a moment later while trying to figure that out, the vehicle jumped and shuddered/stopped and the RPMS went wild, revving. Almost hit cars, but was able to pull to the side of highway. Upon turning the vehicle off and restarting, normal operation resumed, but issue with the wrench symbol, gauges, RPMs revving and vehicle jump/stop has now happened repeatedly, leaving me with no safe transportation for my large family. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jan 2, 2025PA
  Power train · Unknown or other
  Ford had a customer satisfaction recall (which should be a safety recall, honestly) - 19N01 - that was good for 10 years or 150K miles. My vehicle a 2013 is just outside of that 10 years but under the mileage and I am starting to have issues with the leadframe and main control. Unfortunately for…

  Ford had a customer satisfaction recall (which should be a safety recall, honestly) - 19N01 - that was good for 10 years or 150K miles. My vehicle a 2013 is just outside of that 10 years but under the mileage and I am starting to have issues with the leadframe and main control. Unfortunately for me, I bought the vehicle in spring 2023, but am being told the warranty expired in 2019. Also unfortunately for me, the previous owner did not have the issue fixed. Ford is unwilling to assist with correcting the issue (even after the dealership confirmed this is the issue).

• Oct 17, 2024GA180,000 mi
  Power train
  The contact owns a 2013 Ford Expedition. The contact stated that while driving 60 MPH, the RMPS were fluctuating, and the vehicle unexpectedly downshifted to second or to third gear. There was no warning light illuminated. The contact pulled to the side of the road, and then the contact resumed…

  The contact owns a 2013 Ford Expedition. The contact stated that while driving 60 MPH, the RMPS were fluctuating, and the vehicle unexpectedly downshifted to second or to third gear. There was no warning light illuminated. The contact pulled to the side of the road, and then the contact resumed driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission molded lead frame had failed and needed to be replaced. The mechanic replaced the transmission molded lead frame several times; however, the failure persisted. The vehicle was taken back to the mechanic, where the transmission molded lead frame was replaced. The vehicle was temporarily repaired. Several unknown dealers were notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under Ford Campaign Number: 19N01 because the campaign had expired. The failure mileage was approximately 180,000.

• Jun 25, 2024VA
  Electrical system · Power train

  When driving veh wrench light came on veh jerks and drops down to first gear rpm and speed gauges go out for second had to pull over cut veh off and cut it back on to get it home this happened several times took it to the closes shop they said it the transmission speed sensor loosing connection with the computer.

• Mar 28, 2024TN200,000 miCrash1 injury
  Air bags
  The contact owned a 2013 Ford Expedition. The contact stated while driving 45 MPH, the front passenger's side tire blew out, and she lost control of the vehicle. The contact stated that the front end of the vehicle crashed into an embankment, and the vehicle stopped. The contact stated that the…

  The contact owned a 2013 Ford Expedition. The contact stated while driving 45 MPH, the front passenger's side tire blew out, and she lost control of the vehicle. The contact stated that the front end of the vehicle crashed into an embankment, and the vehicle stopped. The contact stated that the front grill and the bumpers detached due to the impact. The contact stated that the driver's side and the passenger's side roof air bags were deployed; however, the front driver's side air bag failed to deploy, causing the contact to hit her face and her head against the steering wheel. The contact sustained black eyes, bruises on the forehead, a scratch on the scalp that extended to her nose, a swollen nose, a swollen forehead, and swollen eyes. The contact had not received medical assistance. A police report was filed. The vehicle was towed to a tow lot, where it was totaled. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 200,000.

• Mar 28, 2024MN60,000 miFire
  Electrical system
  The contact owned a 2013 Ford Expedition. The contact stated that while the vehicle was idling in the daughter's driveway, a mist was present coming from the vents, and moments later the horn activated and flames were seem coming from under the front passenger side dashboard. Flames quickly…

  The contact owned a 2013 Ford Expedition. The contact stated that while the vehicle was idling in the daughter's driveway, a mist was present coming from the vents, and moments later the horn activated and flames were seem coming from under the front passenger side dashboard. Flames quickly engulfed the vehicle and the fire department was called to the scene and extinguished the flames. During the incident, the vehicle was destroyed. No injuries were reported. A fire and police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 60,000.

• Mar 2, 2024TX
  Power train · Unknown or other
  I have been having random transmission issues. Its wanting to start off in a high gear. Check engine light comes on. A wrench in the digital display. Speedometer quits working. Sometimes it wont shift, and idles way up by itself. At first turning the key off fixed it for a bit. Now its happening…

  I have been having random transmission issues. Its wanting to start off in a high gear. Check engine light comes on. A wrench in the digital display. Speedometer quits working. Sometimes it wont shift, and idles way up by itself. At first turning the key off fixed it for a bit. Now its happening more and more. And now a few times it has downshifted HARD from a high gear to a low one causing us to be in danger on the highway, now fearing for our safety. Now turning off the key is not fixing the problem. It shows a code for output shaft speed sensor circuit fault.

• Feb 29, 2024CA
  Power train · Vehicle speed control
  Since more than 18 months, we have the known intermittent problem described in TSB [XXX], where all of a sudden the wrench appears, speedometer drops to zero and car can't change gear anymore. Sometimes going to manual gears works, sometimes car needs to be stopped, locked and completely shut down…

  Since more than 18 months, we have the known intermittent problem described in TSB [XXX], where all of a sudden the wrench appears, speedometer drops to zero and car can't change gear anymore. Sometimes going to manual gears works, sometimes car needs to be stopped, locked and completely shut down several times for the problem to go away. Before turning off, error P0720 appears (as described in TSB [XXX]). Car taken to garage in January 2023 where it was for 3 weeks. Technicians drove it for 11 miles (!) and could not reproduce the problem so could not do the required work ie changing the molded leadframe. Now, in January 2024 the problem happened again and this time the Check Engine light came on. The same error code P0720 was now permanently stored. Took the car to the garage, where they were able to diagnose the problem and ... replaced the molded leadframe. This at an out of pocket cost of $1,300. Contacted Ford and they say there is no program or financial assistance in place for this problem, despite all the information that can be found. It is clear this a general problem of all 6R80 gearboxes beyond the time periods stated in the recall. Ford is negligent by not doing a recall on all cars having this gearbox. Nobody is looking at this issue at Ford, when creating a case number they say no program exists, and state paperwork and proof can be sent to a PO BOX in Dearborn (not even an email address to send attachments in this 21st century). All ways to discourage people to react, send in documents or claim documents did not arrive. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

• Jan 17, 2024UT135,000 mi
  Power train
  The contact owns a 2013 Ford Expedition. The contact stated while driving 70 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission molded leadframe. The vehicle was not repaired. The vehicle was then taken to…

  The contact owns a 2013 Ford Expedition. The contact stated while driving 70 MPH, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission molded leadframe. The vehicle was not repaired. The vehicle was then taken to the dealer, who confirmed the diagnosis. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 19N01, but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 135,000.

• Nov 20, 2023VA200,080 mi
  Power train · Power train › Automatic transmission
  The contact owns a 2013 Ford Expedition. The contact stated while driving 65 MPH, the vehicle independently decelerated to 0 MPH. The check engine warning light and the wrench symbol was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was…

  The contact owns a 2013 Ford Expedition. The contact stated while driving 65 MPH, the vehicle independently decelerated to 0 MPH. The check engine warning light and the wrench symbol was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the failure was due to a faulty main control valve body in the transmission. The vehicle was repaired; however, the failure reoccurred. The manufacturer was made aware of the failure and advised the contact to call NHTSA Hotline for assistance. The failure mileage was approximately 200,080

• Oct 10, 2023MI
  Power train

  Transmission, is available for inspection upon request, trans will downshift to 1st gear causing rear wheels to lock up, speedometer to read zero mph, wrench to be displayed, and dashes across digital display on mph. called dealer and was told out of recall/warranty parameters, as well as ford corporate customer service. No inspection, only verbal verification from dealer. No advance warning before malfunction.

• Sep 26, 2023MD95,833 mi
  Engine and engine cooling

  The contact owns a 2013 Ford Expedition. The contact stated that while driving at various speeds, there was an abnormal tapping sound coming from the passenger’s side of the engine compartment. The vehicle was taken to the local dealer who replaced twelve rocker arms from the passenger’s side of the engine, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 95,833.

• Aug 31, 2023FL191,000 mi
  Power train
  The contact owns a 2013 Ford Expedition. The contact stated while driving 40 MPH, the vehicle downshifted unexpectedly, causing the contact to lose control of the vehicle. The powertrain warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of…

  The contact owns a 2013 Ford Expedition. The contact stated while driving 40 MPH, the vehicle downshifted unexpectedly, causing the contact to lose control of the vehicle. The powertrain warning light was illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and informed the contact that they could not assist because the vehicle was not under warranty. The failure mileage was approximately 191,000.

• Aug 16, 2023NJ
  Air bags

  The airbag case/seal is ruptured and splitting in the center of the steering wheel and looks like it will self-deploy on its own. Their airbag warning light is NOT illuminated.

• Jun 1, 2023AR150,000 miFire
  Firerelated
  The contact owned a 2013 Ford Expedition. The contact stated that while driving at an undisclosed speed, he started to see smoke located underneath the front passenger dashboard. The contact then stated that he then noticed that flames had started to ignite. No warning lights were illuminated. The…

  The contact owned a 2013 Ford Expedition. The contact stated that while driving at an undisclosed speed, he started to see smoke located underneath the front passenger dashboard. The contact then stated that he then noticed that flames had started to ignite. No warning lights were illuminated. The contact stated that he immediately pulled the vehicle off the road and exit the vehicle and as the vehicle flames started to spread throughout the vehicle. No injuries were sustained. No medical attention was required. The fire department was notified and extinguished the fire. A fire report was filed. The vehicle was towed to a tow lot. The contact stated that the vehicle was then towed to an undisclosed lot by the insurance company. The contact was unsure if the vehicle was deemed a total loss. The dealer was not notified of the failure. The contact stated that the vehicle was a total loss. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline. The failure mileage was approximately 150,000.

• Dec 29, 2022MS
  Electrical system · Power train
  The transmission is shifting dangerously. All the lights on the dash are flashing and the speedometer doesn't work. We were driving at highway speed and the transmission shifted into first gear causing an abrupt slowing of the Expedition. When we stopped at a red light the vehicle would remain in…

  The transmission is shifting dangerously. All the lights on the dash are flashing and the speedometer doesn't work. We were driving at highway speed and the transmission shifted into first gear causing an abrupt slowing of the Expedition. When we stopped at a red light the vehicle would remain in third gear and therefore we couldn't accelerate from a stopped position. This was previously addressed in TSB 13-6-8. There are many Ford vehicles on the road with this dangerous problem. I'm requesting that you encourage Ford to repair the transmission lead frame for the life of the vehicle. As second owner of this vehicle, I never received the notice of this problem and didn't discover it until after I was having problems. We drove 80 miles home Christmas day with our emergency flashers on because nothing was open. Ford service was closed on Monday December 26. On Tuesday, December 27 we took vehicle for repairs. We were notified that our extended warranty expired on Monday December 26, so they are not going to pay. This is a well documented problem that Ford has had and I've read many complaints from their customers. To make matters worse the transmission lead frame is on National backorder and Ford cannot repair my vehicle. I refuse to drive it because I'm afraid it will come to an abrupt stop while I'm driving.

• Dec 7, 2022MN134,000 mi
  Visibility › Defroster/defogger/hvac system › Fan/motor · Visibility › Defroster/defogger/hvac system › Fan/motor › Resistor/speed control
  The contact owns a 2013 Ford Expedition. The contact stated that when she attempted to operate the heating system, she heard a loud whistling sound and knob became stuck on high speed. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the…

  The contact owns a 2013 Ford Expedition. The contact stated that when she attempted to operate the heating system, she heard a loud whistling sound and knob became stuck on high speed. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the blower motor controller and connector had burned and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the independent mechanic where it was diagnosed that the blower motor controller and connector needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and to call the NHTSA Hotline for assistance. The failure mileage was approximately 134,000.

• Aug 26, 2022GA
  Wheels
  Lug Nuts cannot be removed due to defective design. Impossible to properly maintain tires or to remove wheel in case of roadside emergency. Each wheel has 6 lug nuts that must ALL work properly together. All 24 of my lug nuts had to be forcibly removed/replaced in order to perform tire maintenance…

  Lug Nuts cannot be removed due to defective design. Impossible to properly maintain tires or to remove wheel in case of roadside emergency. Each wheel has 6 lug nuts that must ALL work properly together. All 24 of my lug nuts had to be forcibly removed/replaced in order to perform tire maintenance and to be proactive against the safety risk of malfunction while being operated on the road. Ford has never made me aware of this issue. Krause Ford in Woodstock Georgia inspected the lug nuts and recommended replacement at my expense due Ford Corporate not recognizing this as a problem with their product. Tire/wheel maintenance is an important safety issue.

Defect investigations

NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.

• Unexpected Transmission Downshift

  RQ17010Opened Dec 25, 2017Closed Oct 22, 2019Recall 19V075000
  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged…

  The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of transmissions unexpectedly downshifting to a lower gear without input from the driver on model year (MY) 2011-2013 Ford F-150, Expedition and Navigator vehicles. ODI has received 455 unique reports related to the alleged problem that were not covered under a previous recall for this issue (16V-248).Expedition and Navigator complaint rates are lower than F-150 complaints. Of those 455 reports, 34.7% claimed that the rear wheels locked up when the transmission downshifted. There were 4 accident claims with no injuries. There are many instances where drivers report leaving their lane or the road because of this issue.In response to ODI's Information Request (IR) letter, Ford Motor Company (Ford) responded with 783 unique reports related to the alleged problem. There were 6 accident claims with 3 injuries. Ford also submitted 1206 warranty claims related to transmission downshifting failures. The failure can occur at any time, but typically at higher speed, and include symptoms such as sudden transmission downshifting, loss of speedometer, erratic shifting of transmission, and transmission stuck in one gear. The failures typically occur without warning and may result in the rear wheels momentarily locking up. The driver often had to fully stop the vehicle and restart it to get the vehicle to shift properly.On February 2nd, 2019 Ford notified ODI that it would conduct a safety recall (19V-075) to remedy transmission downshifting failures on all 2011-2013 F-150 vehicles. Ford will also offer extended warranties to 2011-2013 Expedition and Navigator vehicles with the same issue. Per Ford, some vehicles may experience an intermittent loss of Transmission Output Speed Sensor (OSS) signal to the Powertrain Control Module (PCM), potentially resulting in a temporary unintended downshift into first gear. Ford will reprogram the PCM with software that will prevent an unintended downshift into first gear and illuminate the Malfunction Indicator Light in the event of an intermittent OSS signal loss.The recall action initiated by the manufacturer appears to address the safety risks of concern to ODI.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the identification (ODI) numbers found in the attached list.

Service bulletins

Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.

• 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
• 11005305This article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application. Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
• 10254138All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated (wired) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System (DPES); dealership management can authorize users. The authorized user must go to FMCDealer.com > Parts and Service > Parts Product Line Information > Keys/Entry Devices > Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
• 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
• 10205031Touchscreen navigation system - arabic language - blank screen
• 1020498749 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C
• 1020498649 CFR Part 579.5 Monthly Communications - January 2016
• 10201087This program extends the warranty coverage of the automatic transmission molded leadframe to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. This is a one-time repair program.
• 10183767Some 2012-2016 vehicles equipped with a touchscreen navigation system and the language set to Arabic may exhibit a blank screen. This may be the result of the ribbon cables not being fully seated inside the front display interface module (FDIM) or an improper software configuration of the FDIM.
• 10183669Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator Vehicles Equipped with A 6R80 Transmission Transmission Molded Leadframe Extended Coverage In some of the affected vehicles, an output shaft speed (OSS) sensor failure may result in an illuminated malfunction indicator light (MIL) and/or wrench light in the instrument cluster with diagnostic trouble codes (DTCs) P0720, P0722, P0731 and/or P1500 stored in the powertrain control module (PCM).
• 10181917Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 vehicles equipped with TOD transfer cases may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure steps to remove and cap the vacuum supply line.
• 10177863This article supersedes TSB 19-2026 to update the vehicle model years affected. Some 2000 and newer Ford/Lincoln/Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
• 10176835This article supersedes TSB 20-2028 to update the description of Labor Operation D. Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
• 10171859Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
• 10170914Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with 4-wheel drive (4WD) may exhibit an intermittent grinding noise while driving in 2-wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
• 10164508Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. Hydrofluoric acid can attack the glass and cause visual distortion and/or discoloration on the outer surface which cannot be removed by further cleaning. If this type of distortion is found, inspect the area of the glass that is covered by the cowl and/or molding. The portion of glass that is covered by the cowl or molding will not be affected by the acid. Hydrofluoric acid damage is not a defect in material or workmanship and is not a warrantable condition.
• 10164497For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. Positive battery cable clamp BT4Z-14450-AA and negative battery cable clamp BT4Z-14450-BA are available for this type of repair. Do not cut or shorten the battery cable, instead carefully remove the affected battery cable clamp and clean the cable end as necessary to preserve wire length. Some rework may be necessary for some vehicle environments. Bend the new positive battery cable clamp as needed and crimp it to the existing battery cable. Make sure to use heat shrink tubing over the battery cable to battery cable clamp connection. Obtain the heat shrink tube locally.
• 10164426Some 2013-2018 F-150/Expedition/Navigator vehicles equipped with four wheel drive (4WD) may exhibit an intermittent grinding noise while driving in two wheel drive (2WD) mode most commonly on acceleration. This may be due to a loss of vacuum to the integrated wheel end (IWE) actuators and/or wear of the IWE components. To correct the condition, follow the Service Procedure steps to replace the worn vacuum and/or IWE components.
• 10163573Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Use pigtail harness service part numbers 3U2Z-14S411-ZEA or CU2Z-14S411-FA, as both parts are interchangeable. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures.
• 10162411Customer Satisfaction Program 19N01: Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80 Transmission - Transmission Molded Leadframe Extended Coverage
• 10160931On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. Also verify that the engine/transmission alignment dowel pins are present as well as the engine crankshaft dowel pin, if equipped, when installing the transmission. Failure to adequately lubricate the converter hub greatly increases the likelihood of the flexplate cracking in the future. Missing dowels may cause a misalignment issue also resulting in a premature failure. Refer to Workshop Manual (WSM), Section 307-01.
• 10159510Certain 2011 - 2013 Model Year F-150 and 2012- 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80 Transmission - Transmission Molded Leadframe Extended Coverage
• 10159489Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). To support the proper diagnosis of this compressor, the EVDC control valve tester has been developed and is available from Rotunda (339-EVDC100). A tester has been provided to each U.S. dealership free of charge with shipments completed 19-Apr-2019 (reference EFC07013 on FMCDealer.com). This tester will help reduce the potential for misdiagnosis and unnecessary compressor replacement. Make sure that this tester is used for warranty repairs and document the test results in the Technician Comments field. Refer to the Rotunda catalog for a video and user manual which provide detailed operating instructions.
• 10156877Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
• 10156863Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
• 10156539Certain 2012 - 2013 Model Year Expedition/Navigator Vehicles Equipped With A 6R80 Transmission - Sudden Transmission Downshift - Powertrain Control Module Reprogramming
• 10155565Some 2009-2017 Expedition/Navigator, 2009-2014 F-150/Mustang, 2008-2009 Sable, 2008-2019 Taurus/Flex/MKT, 2013-2019 Police Interceptor Sedan/Utility, and 2011-2019 Explorer vehicles may exhibit inoperative or intermittent HVAC blower motor function at various fan speed settings. This may be due to a poor electrical connection at the blower motor speed control. If the blower motor speed control is determined to be the causal part, replacement of the electrical connector pigtail harness (14S411) to the blower motor speed control is also recommended to avoid repeat repairs. Refer to Wiring Diagram, Cell 5 for recommended splicing procedures. Refer to Wiring Diagram, Cells 54/55 to obtain the service pigtail connector part number.
• 10155551Some 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended. Follow the Service Procedure steps to correct the condition
• 10153972Some 2018 F-150 and Expedition vehicles may exhibit a battery draw resulting in a discharged battery. An electronic park brake (EPB) switch internal short may cause the anti-lock brake system (ABS) module to wake up resulting in controller area network (CAN) system wake up. If the draw cannot be duplicated with fuse F70 removed, suspect the EPB switch.
• 10153969Some 2012-2019 Vehicles may require repairs to the Smartlink system. Smartlink is a Ford Licensed Accessory which has a warranty provided by the accessory manufacturer. Warranty replacement parts for Smartlink that are ordered through Ford are not reimbursable through the Ford Motor Company warranty system. Please see the Warranty and Policy Manual for further information on Ford Licensed Accessories.
• 10149748Some 2013-2018 F-150/Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. Follow the Service Procedure steps to correct the condition.
• 10143095Some 2013-2018 F-150 and 2017-2018 Expedition/Navigator vehicles may exhibit an intermittent grinding noise coming from the right or left IWE area in 2WD mode. This may be caused by an intermittent leak in the check valve. Before completing any normal diagnosis suspect that the check valve is the root cause of the issue. If the check valve has been ruled out as the root cause for the issue refer to Work Shop Manual 308-07 and follow normal diagnosis.
• 10143079Various vehicles equipped with a 4.6L, 5.4L, 6.8L modular 3 valve engine built on or before 8-Jan-2016 may exhibit symptoms that may include upper end engine noise, rough running, misfire and/or engine damage. If diagnosis leads to only camshaft/camshaft roller follower(s) requiring replacement, replace all of the camshaft roller followers on both banks/cylinder heads with part number 3L3Z-6564-A, not just the faulty roller follower(s). When replacing the camshaft roller followers, refer to Workshop Manual (WSM), Section 303-01.
• 10140323The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
• 10138524The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). The master code for the Accessory (Wireless) Keyless Entry Keypad can be retrieved from FMCDealer - Parts and Service - Parts Product Line Information - Keys/Entry Devices - Aftermarket Keyless Entry Keypad Code Access. Access to this site is granted through Dealer Program Enrollment System (DPES) and Dealer Principal, General Manager or Parts and Service Director can authorize users. Once authorized the retrieval process for master code can be obtained. The master code for the Accessory Keyless Entry Keypad cannot be retrieved from the body control module(BCM) with a diagnostic tool.
• 10137113Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. Only approved Genuine Ford accessories or originally installed systems are supported and certified to function correctly with other vehicle systems. If you suspect a system has been modified, the following resources can be used to verify original equipment: Monroney Label (Window Sticker), Professional Technician Society (PTS) OASIS tab  select SYNC or HVBOM. For Genuine Ford accessories use: PTS Workshop Tab  select Dealer Installed Accessory or Accessory Installation.
• 10137088Some 2013-2018 F-150/Expedition/Navigator 4x4 vehicles may exhibit an intermittent grinding noise coming from the right front or left front wheel area while accelerating in 2WD mode. Refer to the Workshop Manual (WSM), Section 308-07, Diagnosis and Testing Symptom Chart - NVH > The front axle makes noise in 2H mode only and generally under heavy throttle.
• 101365972010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. No repair attempts should be attempted to correct this concern.
• 10127405Some vehicles may exhibit a no start condition with an illuminated malfunction indicator lamp (MIL) and a DTC P161A after PCM replacement. This may be due to the parameter reset procedure not being properly completed. To clear this DTC, use the Ford Integrated Diagnostic System (IDS) service tool or Ford J2534 Diagnostic Software, select - Toolbox - Body - Security - PATS Functions - Parameter Reset. Follow the on-screen instructions to complete the procedure. This procedure will transfer the existing Key ID information between the modules without the need of having 2 programmed PATS keys present. There is no need to program keys when the PCM is going to be replaced. Additional information can be found in the Workshop Manual (WSM), Section 419-01. Missing or lost keys are not warrantable.
• 10109079Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. The Workshop Manual, Section 501-20A General Procedures has been updated with a locked seatbelt retractor releasing procedure.

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