2020 Ford Expedition
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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These records cover every 2020 Ford Expedition. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
18 recalls name the 2020 Ford Expedition. Newest first.
Ford Motor Company (Ford) is recalling certain 2018-2021 Navigator, Expedition, 2020-2021 Explorer, Lincoln Aviator, and 2021 F-150 vehicles. The transmission park pawl may engage while the vehicle is in motion, resulting in park system damage.
Risk and remedy
Risk
Park system damage may result in a vehicle rollaway, increasing the risk of a crash.
Remedy
Dealers will update the powertrain control module software, and inspect and replace any damaged transmission components as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed July 10, 2026. Additional letters will be sent once the remedy is available, anticipated in April 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 26, 2026.
Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
Risk and remedy
Risk
Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
Remedy
Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 10, 2026.
Ford Motor Company (Ford) is recalling certain 2018-2022 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Risk and remedy
Risk
Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy
Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 8, 2026. Additional letters will be sent once the remedy is available, anticipated in August 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S34. This recall replaces and expands previous NHTSA recalls 24V099 and 25V197. Vehicles previously inspected or repaired under the prior recalls will need the new repair completed.
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Lincoln Navigator vehicles. A short circuit within the battery junction box can cause an engine fire while driving or parked.
Risk and remedy
Risk
A vehicle fire increases the risk of injury.
Remedy
Owners are advised to park their vehicles outside and away from structures and other vehicles, until the remedy is performed. Dealers will inspect and replace the battery junction box, as necessary, and remove a ground wire. On models equipped with standard-duty radiator fan motors, dealers will also install an auxiliary electrical box with a wire jumper. Repairs will be performed free of charge. Owner notification letters were mailed October 3, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's numbers for this recall are 22S36 and 22S48. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on September 23, 2025.
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A…
Risk and remedy
Risk
A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently lock the seat belt, which will not allow the belt to retract or extend.
Risk and remedy
Risk
Seat belts that do not retract or extend can fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy
Dealers will replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 22, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S31. Some vehicles in this recall that were previously inspected under recall 24V-099 and did not have parts replaced will need to have this new recall remedy completed.
Ford Motor Company (Ford) is recalling certain 2020 Expedition and Navigator vehicles that were repaired incorrectly under recall 20V262. The Pre-Collision Assist features, such as forward collision warning and automatic emergency braking, are not functional due to a software error.
Risk and remedy
Risk
Inoperative pre-collision assist features that fail to perform as expected can increase the risk of a crash or injury.
Remedy
Dealers will update the body control module software, free of charge. Owner notification letters were mailed June 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S56.
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208…
Risk and remedy
Risk
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Remedy
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Ford Motor Company (Ford) is recalling certain 2018-2020 Expedition and Lincoln Navigator vehicles. The seat belt pretensioner in the driver and/or front passenger seat may inadvertently deploy and lock the seat belt, which will not allow the belt to retract or extend.
Risk and remedy
Risk
Seat belts that do not retract or extend may fail to restrain an occupant as intended, increasing the risk of injury in a crash.
Remedy
Dealers will replace the seat belt retractors, as necessary. Additionally, dealers will install an HVAC drain tube elbow if it is missing. Repairs will be performed free of charge. Owner notification letters were mailed on July 8, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S06.
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the…
Risk and remedy
Risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Ford Motor Company (Ford) is recalling certain 2020-2021 F-150, Expedition, 2020-2022 Super Duty F-250, F-350, F-450, F-550, and 2020-2021 Lincoln Navigator vehicles. The windshield wiper arms may break, causing the windshield wipers to fail.
Risk and remedy
Risk
Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy
Dealers will replace both front windshield wiper arms, free of charge. Interim owner notification letters, informing owners of the safety risk, were mailed on May 24, 2022. Remedy parts are expected to be available 3rd Quarter 2022. Owner notification letters were mailed on October 21, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S26.
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The seat belt tension sensor may incorrectly classify a child occupant as an adult.
Risk and remedy
Risk
In the event of a crash, the incorrect classification would enable the passenger air bag to deploy instead of disabling it, increasing the risk of injury to the seat occupant.
Remedy
Ford will notify owners, and dealers will replace the seat belt buckle, free of charge. The recall began October 16, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S54.
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with…
Risk and remedy
Risk
Reduced rearward visibility can increase the risk of a crash.
Remedy
Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles. The attachment bracket for the driver's side second-row seat headrest may not have been sufficiently welded to the seat frame. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
Risk and remedy
Risk
An improperly welded headrest bracket may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy
Ford will notify owners, and dealers will inspect the seat structure and replace it as needed, free of charge. This recall began July 8, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C12.
Ford Motor Company (Ford) is recalling certain 2020 Ford Expedition and Lincoln Navigator vehicles equipped with camera-only Pre-Collision Assist feature. Vehicles built with the optional radar-plus-camera Pre-Collision Assist system are not affected. Due to incorrect coding of interfacing modules, the Pre-Collision Assist feature is not enabled, and the…
Risk and remedy
Risk
If the driver is unaware that the Pre-Collision Assist feature is not enabled, they may rely on a system that is not functional, increasing the risk of a crash or injury.
Remedy
Ford will notify owners, and dealers will reprogram software for the Body Control Module, Antilock Braking System, Instrument Panel Cluster and Headlamp Control Modules, and reset the Tire Pressure Monitor System, free of charge. The recall began May 26, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S20.
Ford Motor Company (Ford) is recalling certain 2020 Expedition vehicles. The front passenger seatbelt buckle's Belt Tension Sensor (BTS) may malfunction and may result in the seat occupant being misclassified.
Risk and remedy
Risk
In the event of a crash, the restraint system may not provide the intended level of protection, increasing the risk of injury.
Remedy
Ford will notify owners, and dealers will replace the front passenger seatbelt buckle, free of charge. The recall began May 11, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S17.
Ford Motor Company (Ford) is recalling certain 2020 Ranger and F-150 vehicles equipped with 10-speed automatic transmissions and certain 2020 Expedition vehicles equipped with a "police" package. The transmission shift cable lock clip may not be fully seated, allowing the transmission to actually be in a different gear than the gear shift position selected…
Risk and remedy
Risk
If the transmission selection does not match the indicated gear selection, and the parking brake is not applied, unintended vehicle movement can occur, increasing the risk of injury or crash.
Remedy
Ford will notify owners, and dealers will inspect and correct the shift cable locking clip installation, as necessary, free of charge. The recall began April 27, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S18.
Ford Motor Company (Ford) is recalling certain 2018-2020 F-150 and 2019-2020 F-250, F-350, F-450, and F-550 Super Duty pickup trucks, and 2018-2019 Ford Explorer, 2019-2020 Expedition, and 2020 Escape vehicles equipped with driver and/or passenger's manual front seat back recliner mechanisms. Also included are certain 2020 Ford Explorer and Lincoln Aviator…
Risk and remedy
Risk
A seat back with an improperly assembled recliner mechanism may have reduced strength and may not adequately restrain an occupant in a crash, increasing the risk of injury.
Remedy
Ford will notify owners, and Ford and Lincoln dealers will inspect the seat structure and replace them, as necessary, free of charge. The recall began October 21, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C07.
Owner complaints
428 complaints5 involved a crash7 involved a fire27 injuries
What owners report most
Latest complaints
- Engine · Power train
2020 Ford Expedition 10 speed transmission Numerous times while driving in the [XXX]/[XXX] area we were attempting to merge into traffic. While trying to merge, we pressed the gas in order to merge into traffic and the powertrain seized up with a total loss of power (it was basically like it went…
2020 Ford Expedition 10 speed transmission Numerous times while driving in the [XXX]/[XXX] area we were attempting to merge into traffic. While trying to merge, we pressed the gas in order to merge into traffic and the powertrain seized up with a total loss of power (it was basically like it went into neutral) and the RPM’s jumped to 6000-7000 rpm. When we let off the gas, the transmission finally slammed back into gear with a loud clunk and it finally re-engaged. This shifting situation has happened several times over the past 8-12 months. Just recently (XXX) it happened three times in that day. This is an extremely dangerous issue. The last incident there was had a cement truck coming up on and I could have been run over. I’ve have had the car in the dealership approximately 3-4 times for this issue and each time they state they cannot replicate the problem. If it happens three times to me in one day and Ford can’t replicate the issue???I have had three other family and/or friends with me when this issue has happened so it’s quite real issue. Frankly. I feel like Ford just don’t want to pay the expense to fix the problem. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
The contact owns a 2020 Ford Expedition. The contact stated that while driving at 45 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a grinding sound coming from the engine and the engine was raised; however, the…
The contact owns a 2020 Ford Expedition. The contact stated that while driving at 45 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that there was a grinding sound coming from the engine and the engine was raised; however, the vehicle failed to drive forward. Additionally, the power train warning light was displayed. The vehicle was taken to the dealer; however, the failure was not duplicated. The contact was informed not to bring the vehicle back. The contact referenced NHTSA Campaign Number: 26V402000 (Power Train); however, the part to do the recall repair was unavailable. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to take the vehicle to an alternate dealer. The failure mileage was approximately 150,500.
- Power train
When accelerating hard, the vehicle attempted to downshift the transmission, but failed and all power was suddenly lost. Vehicle transmission was loud and grinding. Warning lamps stating Shift failure was displayed but disappeared quickly. After removing acceleration, transmission seemed to…
When accelerating hard, the vehicle attempted to downshift the transmission, but failed and all power was suddenly lost. Vehicle transmission was loud and grinding. Warning lamps stating Shift failure was displayed but disappeared quickly. After removing acceleration, transmission seemed to slip into gear and normal acceleration was restored. About 30 seconds later when holding constant speed, vehicle suddenly jerked and downshifted unexpectedly, again grinding could be heard and RPM's shot extremely high. Again foot was removed from acceleration and normal driving was restored.
- Power train
My car is a 2020 Ford Expedition Max with under 39,000 miles. A major transmission issue was just discovered while getting the 40,000 mile service. I believe it is the same issue as described under Recall 26S48. The car suddenly shifted into Neutral while driving on the freeway two separate times. The car is currently at the dealership, they got a P07E code, but did not experience the issue themselves.
- Unknown or other
The little cubby in my car where I keep my phone charger literally sliced the side of my finger open. I was just reaching in there like I normally would, and somehow the edge caught my finger and cut it so badly that it took a piece of the side of my finger off. I never would have imagined…
The little cubby in my car where I keep my phone charger literally sliced the side of my finger open. I was just reaching in there like I normally would, and somehow the edge caught my finger and cut it so badly that it took a piece of the side of my finger off. I never would have imagined something as simple as reaching into the little compartment in my car could cause an injury like that. It happened so quickly, and it honestly caught me completely off guard. Now I’m sitting here with my finger hurting, wondering how something in my own car could be sharp enough to do that much damage!
- Power train
When the vehicle is in motion, the transmission shifts very hard (with a loud audible "bang") between gears 4 and 5, and intermittently power is lost to the wheels (again, while the vehicle is in motion, you depress the accelerator, the engine revs up, but the vehicle does not accelerate). Once you brake and come to a stop, the vehicle accelerates properly again.
- Power train
The 10 speed transmission has ALWAYS slipped and never shifted correclty. Taken to shop multiple times and was told thats just how the transmission changes on the newer Ford 10 speed transmissions. Had the car 3 years and now I got a code saying the transmission is slipping in between 9-10 gears…
The 10 speed transmission has ALWAYS slipped and never shifted correclty. Taken to shop multiple times and was told thats just how the transmission changes on the newer Ford 10 speed transmissions. Had the car 3 years and now I got a code saying the transmission is slipping in between 9-10 gears and 3-4 gears. The truck has ALWAYS done it but now it's gotten worse and no WARRANTY. Looks like THOUSANDS or millions have this problem and no clue how I'm responsible for a faulty transmission Ford knows is bad on their side. Terrible customer service where this is not fixed under a recall until the warranty is out and UNABLE to fix now. UNACCEPTABLE! If Ford would've fixed it earlier before it was completely gone, I'd have my $10,000 back. And why does Ford have a transmission that most transmission shops will not work on and costs that much money to replace. I'm DONE with Ford and their products!
- Air bags
I am reporting a potential safety defect involving the driver airbag assembly on my 2020 Ford Expedition. The driver-side steering wheel airbag cover has split open along the factory tear seam to the point that the airbag material is exposed. There was no collision or airbag deployment associated…
I am reporting a potential safety defect involving the driver airbag assembly on my 2020 Ford Expedition. The driver-side steering wheel airbag cover has split open along the factory tear seam to the point that the airbag material is exposed. There was no collision or airbag deployment associated with this failure. Ford previously issued SSM 50786 concerning 2018–2021 Ford Expeditions and other Ford vehicles with cracked or splitting driver airbag covers. That communication states that the condition may occur at the airbag cover tear seam and that an updated driver airbag assembly with a more robust cover design was released. My vehicle has experienced the same type of failure described in that Ford communication. I contacted my Ford dealer and Ford Motor Company. Ford stated that my VIN is not covered by a recall or other applicable coverage and declined to pay for the repair because the vehicle is outside the warranty period. Ford opened case number CXH-09566474-R5G5K1. My concern is not simply cosmetic damage. The failure involves the driver Supplemental Restraint System, and the airbag is visibly exposed through the separated cover. I am concerned about whether the damaged cover could affect proper airbag deployment, create unintended debris during deployment, or otherwise compromise the safety performance of the driver airbag system. I am asking NHTSA to review this condition and determine whether there is a broader safety defect involving the driver airbag cover/tear seam on 2018–2021 Ford Expeditions and whether additional investigation or corrective action is warranted.
- Power train · Service brakes · Vehicle speed control
Was trying to merge into traffic by accelerating but the transmission was not shifting properly or slipping which caused me to almost be in a wreck due to this problem. Took vehicle to dealer and was told the transmission needs replaced due to a cdf drum inside transmission. Said there is a tsb for…
Was trying to merge into traffic by accelerating but the transmission was not shifting properly or slipping which caused me to almost be in a wreck due to this problem. Took vehicle to dealer and was told the transmission needs replaced due to a cdf drum inside transmission. Said there is a tsb for the issue but no recall. Said it's a known issue but I have to pay for a new transmission. Also have issues with the park brake setting while still moving which will also damage the transmission and there is a recall for that but no remedy yet. Why would I put a new transmission in and pay for it when it still has the park brake issue that will damage the new transmission. Afraid to drive the vehicle with these problems but paid a huge amount of money for it to just sit in the driveway
- Power train
In 2025, our 2020 Ford Expedition had harsh, erratic shifting, then would lurch during shifts or lose power. Ford service replaced the valve body plate and reset the transmission software. This did not fix the harsh shifting; it only cleared the warning lights when the harsh shifting occurred. Now…
In 2025, our 2020 Ford Expedition had harsh, erratic shifting, then would lurch during shifts or lose power. Ford service replaced the valve body plate and reset the transmission software. This did not fix the harsh shifting; it only cleared the warning lights when the harsh shifting occurred. Now in 2026, shifting and gear sticking have continued to get worse, and now Ford says we need a new transmission, but it is now conveniently out of warranty. This is an issue the dealership was not transparent with us about; it is a safety issue when driving, and now the costs are intended to be completely out of pocket for us.
- Structure
The contact owns a 2020 Ford Expedition. The contact stated that while his wife was driving 50-55 MPH and approaching the interstate, the roof molding detached from the vehicle. The driver and the contact became aware that the passenger’s side was loosened and were concerned another portion or…
The contact owns a 2020 Ford Expedition. The contact stated that while his wife was driving 50-55 MPH and approaching the interstate, the roof molding detached from the vehicle. The driver and the contact became aware that the passenger’s side was loosened and were concerned another portion or component of the molding might detach. The mounting retainer was still in place. The vehicle was taken to a dealer, and it was confirmed that there were no recalls or warranty coverage on the vehicle. The contact provided an estimate for the repair. The issue was normal usage and wear and tear. The customer service was contacted by phone and informed the contact that it was normal wear and tear after speaking with the dealer and opened a case. The failure mileage was approximately 97,500.
- Seat belts
While operating the vehicle, the seatbelt retractor unexpectedly misfired and deployed with explosive force directly adjacent to my left ear. As a military veteran who already manages service-connected tinnitus, the concussive sound—comparable to a gunshot—significantly aggravated my condition…
While operating the vehicle, the seatbelt retractor unexpectedly misfired and deployed with explosive force directly adjacent to my left ear. As a military veteran who already manages service-connected tinnitus, the concussive sound—comparable to a gunshot—significantly aggravated my condition, resulting in elevated ringing and heightened health impacts. Furthermore, the seatbelt mechanism is now permanently locked in a compromised position. This creates an unsafe driving environment, as it squeezes me tightly against the seat and distances me improperly from the steering wheel. This failure has severely impacted multiple aspects of my daily life: Professional Impact: My role as a Security Project Manager requires frequent travel between various operational sites. The current condition of the vehicle makes commuting unsafe and directly impedes my ability to perform my job duties. Health & Lifestyle: The physical discomfort, combined with the severe aggravation of my pre-existing ear condition and the general disruption to my family's routine, has caused significant distress. Following the incident, I contacted Ford frontline support, documented the situation, and received a case number. I was advised to bring this case number to my local Ford service department to secure a courtesy vehicle or loaner. They could not provide loaner and has sent me to Hertz As a loyal, repeat Ford customer who has purchased multiple vehicles from the brand. Given the safety implications and the disruption to my work and health, I request immediate assistance regarding a safe, long-term resolution and appropriate temporary transportation.
- Exterior lighting · Seat belts · Unknown or other
The aluminum around the cup holders has been peeling for over a year. It sliced my finger and my [XXX] foot. It is VERY sharp and I am currently holding it down with tape. There is a safety recall but no solution. When will there be a solution for this? Next, all my seatbelts immediately lock once…
The aluminum around the cup holders has been peeling for over a year. It sliced my finger and my [XXX] foot. It is VERY sharp and I am currently holding it down with tape. There is a safety recall but no solution. When will there be a solution for this? Next, all my seatbelts immediately lock once retracted out to buckle. This makes moving around in the seat hard since it automatically locks and when trying to buckle. If you don’t pull it out far enough to buckle, it will lock where it is and you have to retract it back to unlock it. There is a recall for this too with the front seat belts but it specifically happens with my back seatbelts. This has happened since I bought the car in 2020z INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train
Vehicle regularly shifts harshly, and on multiple occasions has completely lost power/forward movement as if the transmission completely disconnected from the vehicle. The vehicle would then reengage with a harsh lurch. Almost rear-ended a few times with children in car. Ford dealer states…
Vehicle regularly shifts harshly, and on multiple occasions has completely lost power/forward movement as if the transmission completely disconnected from the vehicle. The vehicle would then reengage with a harsh lurch. Almost rear-ended a few times with children in car. Ford dealer states transmission needs replacement, but ford motor company refuses to financially assist with repair despite this seeming to be a manufacturer or engineering defect. Although I answered “no” to the question if there was a crash below, it was close.
- Service brakes · Unknown or other · Vehicle speed control
The parking pawl is engaging during speeds of about 25-30 mph when switching gears. This happens randomly at times and puts everyone in my car at risk because I lose all horsepower to my car. I have to wait until my car drops to about 20 mph to begin accelerating again. The component has not been…
The parking pawl is engaging during speeds of about 25-30 mph when switching gears. This happens randomly at times and puts everyone in my car at risk because I lose all horsepower to my car. I have to wait until my car drops to about 20 mph to begin accelerating again. The component has not been inspected but does have a current recall. However upon speaking with Ford representatives the remedy will not be available until after April of 2027. I have had the car read for codes and the code stated that it was stuck in park. This is also causing damage to my transmission as it is now skipping gears and showing shifter sensor error. This started to appear around 8/21/2026
- Seat belts
Beginning XXX, the vehicle's restraints control module repeatedly warned of a fault with the passenger seatbelt retractor pretensioner circuit, via in-vehicle warning light and Ford app alert. This warning recurred on XXX, and again on XXX, each instructing the owner to contact an authorized dealer…
Beginning XXX, the vehicle's restraints control module repeatedly warned of a fault with the passenger seatbelt retractor pretensioner circuit, via in-vehicle warning light and Ford app alert. This warning recurred on XXX, and again on XXX, each instructing the owner to contact an authorized dealer as soon as possible. On XXX, the vehicle was brought to Clement Ford in [XXX] for diagnosis. Service technician [XXX] confirmed via text message that the diagnostic codes were secondary codes tied to the open recall for the seatbelt pretensioners, and stated that "the pretensioners have been placed on hold for that recall." The technician advised the owner to wait until the recall remedy was released, have the recall repair completed, and verify the concern was resolved at that time. On XXX, the owner again contacted [XXX], this time in connection with a required state safety inspection for license plate renewal. The vehicle passed the safety inspection. In the same exchange, the owner again asked about the open recall, and [XXX] confirmed in writing: "The seatbelt recall is on hold and can not be done at this moment... nothing can be performed at this time. We are just waiting on Ford to get things going." No interim repair, part replacement, or other remedy was offered or performed on either occasion. On XXX, at approximately 1:40 PM, at 79,000 miles, while driving with the engine on and under normal conditions — no collision or impact event — the front passenger seatbelt retractor pretensioner deployed inadvertently. The deployment produced a loud explosion-like sound and a strong odor resembling gunfire/gunpowder. The belt immediately locked tight across the occupant's chest and would not retract or extend, causing an abrasion injury to their arm. This is the exact failure mode described in NHTSA Recall 26V344: driver and/or front passenger seatbelt retractor INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Power train · Seat belts · Structure
The contact owns a 2020 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a…
The contact owns a 2020 Ford Expedition. The contact received notifications of NHTSA Campaign Numbers: 26V344000 (Seat Belts), 26V368000 (Structure), and 26V402000 (Power Train); however, the parts for the recall repairs were unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the parts to be available. The contact stated that after pulling into the driveway and shifting into park(P), the parking brake engaged independently, causing the vehicle to jerk into park. The failure was intermittent. The following morning, the gear shifter shifted hard into reverse(R) while attempting to reverse out of the driveway. While driving at lower speeds under 50 MPH and coasting forward, the transmission unexpectedly downshifted. The contact attempted to continue driving but the vehicle slightly jolted forward. The vehicle was taken to the dealer to be diagnosed, and it was determined that there were metal shavings inside the transmission. The failure mileage was approximately 101,000.
- Power train
The contact owns a 2020 Ford Expedition. The contact stated that while driving 65 MPH, the transmission independently shifted into park(P), and the rear wheels locked up. The vehicle was driven to the shoulder of the road. Several unknown warning lights were illuminated. The vehicle was taken to…
The contact owns a 2020 Ford Expedition. The contact stated that while driving 65 MPH, the transmission independently shifted into park(P), and the rear wheels locked up. The vehicle was driven to the shoulder of the road. Several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was confirmed that the failure was associated with a recall. The contact was informed that the vehicle was safe to drive with the unrepaired recall. The contact received notification of NHTSA Campaign Number: 26V402000 (Power Train); however, parts were unavailable for the recall repair. The manufacturer was contacted by phone, and a case was filed. The failure mileage was approximately 133,000.
- Power train
The transmission malfunctioned at highway speed on the highway. When traveling on the highway at approximately 45 mph in the middle lane, I accelerated moderately to reach 65 mph to safely change lanes. While accelerating to change lanes, the transmission dropped the gear and banged violently…
The transmission malfunctioned at highway speed on the highway. When traveling on the highway at approximately 45 mph in the middle lane, I accelerated moderately to reach 65 mph to safely change lanes. While accelerating to change lanes, the transmission dropped the gear and banged violently, causing temporary loss of forward drive and steering, causing excessive swerving. The collision warning system was beeping since the transmission surge was so violent. The vehicle has been into the dealer for transmission warranty repair before this issue. This issue has occurred three times since the repair. I have taken the vehicle in multiple times to correct the recurring error, but the dealer is claiming they can't reproduce the issue. The vehicle is now out of warranty, and they are claiming there is no issue.
- Unknown or other
During 2025/early 2026 the chrome peeled up around the center console. We carefully folded it back down, thinking it was just tape. I was cut twice across finger tips during this time. Then we got the recall notice from Ford in June 2026. It seems ridiculous that Ford will take (anticipated) up to…
During 2025/early 2026 the chrome peeled up around the center console. We carefully folded it back down, thinking it was just tape. I was cut twice across finger tips during this time. Then we got the recall notice from Ford in June 2026. It seems ridiculous that Ford will take (anticipated) up to 9 months from date of notice to find remedy for this problem. It's clearly a safety hazard. We have been forced more than once to use snippers to trim away peeling edges to prevent further injury.
- Seat belts
My 2020 Ford Expedition has an open Ford safety recall 26S34 involving the front seat belt retractor/pretensioner. My driver’s seat belt is now completely unusable (shredded and locked in place), making the vehicle unsafe to drive. Ford and the dealership have confirmed that the recall applies to…
My 2020 Ford Expedition has an open Ford safety recall 26S34 involving the front seat belt retractor/pretensioner. My driver’s seat belt is now completely unusable (shredded and locked in place), making the vehicle unsafe to drive. Ford and the dealership have confirmed that the recall applies to my vehicle, but I have been told the permanent recall part is currently unavailable. I was told that if I want a functioning driver’s seat belt while waiting for the recall part, I must pay out of pocket to have a temporary/older part installed. I explained to Ford that I cannot safely operate the vehicle without a functioning driver’s seat belt and asked what no-cost solution Ford would provide while its recall remedy is unavailable. I requested either a covered temporary repair or alternate transportation and asked for the matter to be escalated. Ford customer service refused to transfer me to a supervisor, and the representative ultimately disconnected the call. I am requesting NHTSA review whether Ford is meeting its obligations under this safety recall when an affected vehicle currently has an unusable driver’s restraint, the recall remedy is unavailable, and the owner is being required to pay out of pocket to restore a functioning restraint while waiting. Ford Case #CXH09305259
- Power train · Steering · Unknown or other
Recurring dangerous transmission defect in my 2020 Ford Expedition (3.5L EcoBoost, 10-speed 10R80, ~136,826 mi). It has lost power and shifted violently multiple times, each a crash risk. 1) ~Aug 22, 2026: Accelerating to pass on the highway, the whole vehicle shut down. I lost all power INCLUDING…
Recurring dangerous transmission defect in my 2020 Ford Expedition (3.5L EcoBoost, 10-speed 10R80, ~136,826 mi). It has lost power and shifted violently multiple times, each a crash risk. 1) ~Aug 22, 2026: Accelerating to pass on the highway, the whole vehicle shut down. I lost all power INCLUDING power steering and had to coast off the road. It restarted after stopping. Losing power and steering while passing at speed is extremely dangerous. 2) Weekend of ~Aug 29-31, 2026: Going up a slight residential driveway, the transmission slipped (engine revved, vehicle didn't move) then slammed into gear with a hard jolt. 3) Another time, accelerating to pass, it made an extremely loud bang and violent jolt; I thought the transmission had failed. ONGOING since I bought it used (June 2023): it repeatedly slams/clunks hard into gear, including while just coasting down a slight grade with NO foot on gas or brake, jolting violently as if it dropped into Park. This is not just my vehicle. The 10R80 transmission (2020 Expedition, F-150, etc.) has many complaints for the same thing (sudden downshifts, power loss, harsh shifting, slipping) and is subject to a class action (filed 4/2023, MA) covering 2017-present F-150/Expedition/Mustang/Ranger/Navigator, alleging Ford knew since 2018. I raised this repeatedly with Ford and two dealerships and was told there were no recalls and no known issue. Ford's open recall 26S48 (26V402) is only about the PARKING system and does NOT cover this loss-of-power/violent-shift behavior. Please investigate.
- Power train · Structure › Body
My name is [XXX] [XXX] and i own a 2020 Ford Expedition Limited Max, there is a recall to inspect transmission recall#26S48/26V402. I contacted Ford dealer and stated there is no fix yet, I asked them what do i do in the meantime, stated i have to wait until Ford figures out the fix. So, in the…
My name is [XXX] [XXX] and i own a 2020 Ford Expedition Limited Max, there is a recall to inspect transmission recall#26S48/26V402. I contacted Ford dealer and stated there is no fix yet, I asked them what do i do in the meantime, stated i have to wait until Ford figures out the fix. So, in the meantime, we have to continue driving this vehicle with this known issue/safety concern and hope that it does not do it again and cause an accident or god forbid something happen to my family. This is my wife's daily driver with our 4 kids; the vehicle has done this twice where it goes into park while still driving on its own. Luckily both times we were only going about 15MPH, had to turn the vehicle off to be able to turn it back on. This cannot be good for the transmission; the transmission constantly slips i believe as a result now and when i try to accelerate quickly it hesitates. If i wasn't going to be upside down i would trade it in but unfortunately i can not at the moment. I would like to see something done to fix the issues with this vehicle. Aside from this i have had constant AC issues, the center console trim cut my wife's finger, the running boards sometimes come out, it's an ongoing battle with this vehicle. I would for Ford to fix these issues or buy the vehicle back. Please let me know something, rather it be to fix these issues or buy it back, if i don't hear backi will be consulting a lawyer next. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Steering
The leather on the steering wheel keeps peeling off. It’s unsafe Becuse the steering wheel becomes slippery
- Exterior lighting
My 3rd / Center brake light assembly had to be replaced as it was not working. The issue was caused by condensation. I paid to have it replaced but feel this should be a warranty item. Root cause should be improper seal around light assembly. This would not be normal user “wear and tear”. It is improper design/mfg process. Since it is the high brake light this is a serious safety concern. Thank you
Defect investigations
NHTSA’s Office of Defects Investigation opened these reviews into vehicles including this one.
- Seat Belt Retractor Pretensioner Inadvertent Deployment
On November 22, 2023, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) PE23021 to investigate complaints of front seat belt retractor pretensioner inadvertent deployment in model year (MY) 2019 Ford Expedition vehicles manufactured by Ford Motor Company. Some complaints alleged hearing a…
On November 22, 2023, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) PE23021 to investigate complaints of front seat belt retractor pretensioner inadvertent deployment in model year (MY) 2019 Ford Expedition vehicles manufactured by Ford Motor Company. Some complaints alleged hearing a loud, explosion-like sound immediately followed by the seat belt tightening around the occupant’s torso area. The complaints did not state that a crash occurred that may have resulted in the deployment of the pretensioner system, suggesting that this deployment was inadvertent or otherwise unwarranted. On February 9, 2024, Ford issued safety recall 24V-099, recalling certain MY 2018-2020 Ford Expedition and Lincoln Navigator vehicles equipped with driver and front passenger seat belt retractor pretensioners built between October 1, 2018, and June 30, 2019. Ford described the defect as a seat belt retractor pretensioner assembly that may develop corroded squib pins, resulting in high resistance or an open circuit, which could result in an inadvertent deployment of a pretensioner and an increased risk of injury due to the loss of the pretensioner’s protection and a seat belt that remains in the locked position. This recall includes 77,574 vehicles. On November 15, 2024, ODI opened this Recall Query (RQ24015) after receiving 3 complaints involving vehicles not included in recall 23V-099 but that alleged a similar failure. As a result of this investigation, Ford issued safety recall 25V-197 on March 28, 2025, to expand the scope of 24V-099 to include MY 2018-2020 Ford Expedition and Lincoln Navigator vehicles equipped with driver and front passenger seat belt retractor pretensioners built between October 1, 2018, and July 31, 2020. This recall includes 105,322 vehicles, some of which are also included in 24V-099. Additionally, on May 23, 2025, Ford issued 25V-197 Amendment #1, which further expands the recall population’s scope for vehicles with build dates of September 2018. This amendment added 7,627 additional vehicles to the 25V-197 population. In response to ODI’s inquiries in RQ24015, Ford indicated that it cannot conclusively determine the root cause of the relevant failure. Ford was able to determine that certain pretensioners may develop corroded squib pins potentially resulting in inadvertent deployment, but it was unable to specify the cause of corrosion. Without a specific root cause, Ford assessed field performance of pretensioners to determine the scope of the recalls. ODI is aware of three vehicles that experienced pretensioner inadvertent deployment that are not included in either 25V-197 or 24V-099. Two of these vehicles are MY 2018 Lincoln Navigator vehicles built prior to October 1, 2018, and both experienced failures after more than six years of use/exposure while the recalled vehicles experienced higher rate of failures with less exposure. The remaining incident involves a MY 2021 Ford Expedition that was built after July 31, 2020. ODI is not aware of any other relevant failures in vehicles built after July 31, 2020. As such, ODI has not currently identified a safety defect trend for this issue in vehicles outside of the recalled populations. ODI will continue to monitor allegations of pretensioner inadvertent deployment in subject vehicles that are not included in 25V-197. In view of the safety recall action being taken by Ford, ODI is closing this Recall Query (RQ24015). The agency reserves the right to take additional action if warranted by future circumstances. To review the reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
- Rearview Camera FMVSS 111 Noncompliance
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair…
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a subsequent August 24, 2020 meeting, ODI and NHTSA's Office of Vehicle Safety Compliance (OVSC) met with Ford to discuss the recall status and additional VOQs. Ford presented rate and scope data for many of its MY 2020 products during the August 2020 meeting indicating high failure rates for certain models.This RQ is being opened to investigate both the timeliness and scope of Ford's rearview camera recall (20V-575), and Ford's compliance with reporting requirements.The subject reports referenced in the opening resume are identified by the following ODI reference numbers which can be reviewed at NHTSA.gov: 11349813, 11344126, 11342696, 11341486, 11340254, 11337274, 11331444, 11330875, 11329235, 11316960, 11343521, 11341884, 11337226, 11344018, and 11339573.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 110079152018-2022 Expedition/Navigator "Park Brake Limited Function Service Required" Message In The IPC
- 11006036Certain 2018 - 2024 Model Year Various Vehicles Update SYNC Software In all the affected vehicles, due to an error in the SYNC software, you may experience SYNC system instability concerns and/or a failure to preserve certain settings across ignition cycles. This may result in a black infotainment screen that does not affect rear view camera, incorrect language setting, erased or unsaved radio presets, and potential inability to perform software updates.
- 11005746Some 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
- 11005710Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function "APIM - Reset the Accessory Protocol Interface Module Application" and select "Clear All User Data" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.
- 11005305This article supersedes TSB 22-2219 to update the Parts List and Service Procedure to clarify applicable steps by vehicle application. Some 2003-2020 Expedition/Navigator and 2006-2020 F-150 (non-Raptor) vehicles equipped with 4WD may exhibit grinding/clicking/ratcheting noise from the front wheel area. This may be due to partial engagement of the integrated wheel ends (IWE). To correct this condition, follow the Service Procedure to remove and cap the vacuum supply line or to reprogram the transfer case control module (TCCM) and replace any worn vacuum and/or IWE components.
- 11003146Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - "INSTL_ERR12" while programming APIM using the Ford Diagnosis and Repair System, or experience a frozen screen which says "updating system software" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level
- 11001646This article supersedes TSB 23-2307 to update the Service Procedure and vehicle model years affected. Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Transit Connect, 2019-2023 Mustang, 2019-2023 Ranger, 2020-2021 Expedition/Navigator, 2020-2022 Escape/Corsair/Super Duty/EcoSport, 2020-2024 Explorer/Aviator/Transit, 2021-2024 Bronco Sport, 2022-2024 Maverick vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update theaccesory protocol interface module (APIM) software.
- 11000297Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
- 10254142Some 2018-2019 Explorer and 2018-2024 Transit/F-150/Expedition/Navigator vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking for an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Confirm FPCM connector (Explorer - C3239, Transit - C433, F-150 - C460/C4336, Expedition/Navigator - C433/C4033) is fully seated and inspect applicable grounds (Explorer G302, Transit - G401, F-150 - G401, Expedition/Navigator - G403/G406) prior to performing guided diagnostics or replacing any components.
- 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- 10252674This article supersedes TSB 24-2046 to update the Service Procedure LTIS statement. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10251469This article supersedes TSB 23-2350 to update the Issue statement and the Service Procedure. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10250852Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual (WSM) Section 414-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10248357This article supersedes TSB 23-2036 to add 2024 vehicle model years. Some 2018-2024 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upward or the second row single seat easy entry seat fold switch is pressed. This concern may occur with vehicles equipped with two or three second row seats. This may be due to a broken recliner release lever. To correct this concern, replace the recliner release lever.
- 10245418Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang, 2019-2023 Ranger vehicles equipped with a 10R80 transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
- 10245354This article supersedes TSB 23-2120 to exclude Police Interceptor vehicles with column shift. Some 2018-2021 Expedition/Navigator and 2020-2021 Explorer/Aviator vehicles equipped with a 10R80/10R80 MHT or 10R60 (excluding Police Interceptor vehicles with column shift) may exhibit a momentary transmission neutral-out condition while in drive. Vehicle may also have diagnostic trouble code (DTC) P07E6 and/or P07E4 stored in the powertrain control module (PCM) or transmission control module (TCM) and/or a possible audible noise. This may be due to a leak in the park valve circuit. To correct the condition, follow the Service Procedure to inspect the park system hardware for wear or damage and replace the valve body separator plate with an improved valve body separator plate.
- 10244707Some 2019-2020 Edge/F-150/Fusion/Continental/MKZ/Nautilus, 2019-2021 Mustang/Ranger/Transit Connect, 2020-2021 EcoSport/Escape/Expedition/Explorer/F-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module (APIM) software.
- 10244704The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, or GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information
- 10243648Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability. Use the Report a Vehicle Concern link at the bottom of OASIS to submit a report if there is a customer concern of whine noise describing operating conditions and noise severity.
- 10243609Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre-delivery inspection (PDI). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual (WSM) Section 501-09 Rear View Mirrors - General Procedures - Power Mirrors Synchronization.
- 10241627In various 2017-2023 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. If this message appears, the vehicle may be equipped with a fleet telematics module. Replacement of the TCU or TCU related repairs will not prevent this message from appearing. Refer the customer to in app FordPass Guides or LincolnWay Concierge Teams to aid with fleet telematics removal. Open app, select Account > Help > CHAT or CALL option.
- 10241526Some 2020-2021 Expedition vehicles my exhibit a no restart during auto start-stop operation. This may be due to a software parameter in the PCM. To correct the condition, follow the Service Procedure to reprogram the PCM.
- 10241447This article supersedes TSB 22-2428 and 23-2176 to update the Issue, Action and Service Procedure. Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60/10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
- 10240743The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- 10237977Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10237786TSB 22-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
- 10236683This article supersedes TSB 23-2123 to update the Issue statement. Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2023 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the keep alive memory in the PCM/TCM or the transmission main control valve body. To correct the condition, follow the Service Procedure to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
- 10236680Some 2017-2023 F-150, 2018-2023 Expedition/Navigator/Mustang, 2019-2023 Ranger, 2020-2023 Explorer/Aviator/Transit and 2021-2023 Bronco vehicles equipped with a 10R60 transmission and built on or before 23-Dec-2022 or with a 18R80/10R80MHT transmission and built on or before 15-Aug-2022 may exhibit a harsh/delayed engagement and/or harsh/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the PCM or TCM, the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10236573Some 2018-2021 Expedition/Navigator and 2020-2021 Explorer/Aviator vehicles equipped with a 10R80/10R80 MHT or 10R60 may exhibit a momentary transmission neutral-out condition while in drive. Vehicle may also have diagnostic trouble code (DTC) P07E6 and/or P07E4 stored in the powertrain control module (PCM) or transmission control module (TCM) and/or a possible audible noise. This may be due to a leak in the park valve circuit. To correct the condition, follow the Service Procedure to inspect the park system hardware for wear or damage and replace the valve body separator plate with an improved valve body separator plate.
- 10236332Some 2018-2022 Expedition vehicles may exhibit a condition of intermittent headlamp operation while the vehicle is OFF and have diagnostic trouble code (DTC) B1533 stored in the body control module (BCM). This may be due to the internal logic within the headlamp switch. To correct this condition, replace the headlamp switch (service base part number: 11654). Refer to Workshop Manual, Section 417-01.
- 10236037Some 2017-2020 F-150 and 2018-2020 Expedition/Navigator vehicles built on or before 30-Nov-2019 and equipped with a 3.5L EcoBoost engine may exhibit a ticking/tapping or rattle type noise from the top front cover area of the engine on initial start-up after a cold soak of 6 hours or more that may last for 2-5 seconds. Some vehicles may also exhibit an intermittent condition with no auto restart during auto-start-stop operation with or without diagnostic trouble code (DTC) P164C present in the powertrain control module (PCM). This may be due to a worn variable camshaft timing (VCT) unit. To correct the condition, follow the Service Procedure to replace the VCT units.
- 10235321Some 2020-2021 Expedition vehicles may exhibit an intermittent no auto restart during auto-start-stop operation with a Shift To Park Restart Engine message displayed in the message center. Follow normal Workshop Manual (WSM), Section 303-14 diagnostics if this concern occurs. If diagnostics are inconclusive inform the customer that Ford is currently investigating this concern and that they can continue to drive the vehicle with the auto stop/start system turned off. Monitor OASIS for further updates.
- 10235153For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. Most modules on these affected vehicles are VIN/vehicle specific and hardware variations between modules do exist. Swapping a module from a vehicle or ordering a module using a different vehicle/VIN can cause ineffective repairs and additional vehicle down time. Make sure all appropriate Workshop Manual (WSM) procedures are followed when diagnosing the condition prior to all module replacements and only order modules using the correct VIN.
- 10234596Some 2017-2020 F-150, 2018-2021 Expedition/Navigator/Mustang and 2019-2023 Ranger vehicles equipped with a 10R80 automatic transmission may exhibit a harsh engagement/harsh shift/delayed shift. It is possible the vehicle may also have an illuminated malfunction indicator lamp (MIL) or diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to incompatibility of the adaptive calibration to adapt to hardware break-in over time. To correct the condition, follow the Service Procedure steps to overhaul the main control valve body and/or perform an adaptive learning drive cycle.
- 10233738Some 2020-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass/LincolnWay app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SoC) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit (TCU) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10233695Some 2017-2023 Ford and Lincoln vehicles equipped with a 10R60/10R80/10R80 MHT/10R100 transmission may exhibit a whine noise at idle and/or while driving. This may be identified as coming from the bellhousing and the front of the transmission fluid pan. The whine noise may become louder when the transmission is at operating temperature and may increase with engine revolutions per minute (RPM) in the park (P) position. A small amount of whine noise is considered to be characteristic of the 10R60/10R80/10R80 MHT/10R100 transmissions due to the offset gear drivetrain in the front support and has no effect on durability.
- 10232488Some 2018-2023 Navigator and Expedition vehicles may exhibit a concern where the second row seat back does not fold down or recline when the recline handle is pulled upward or the second row single seat easy entry seat fold switch is pressed. This concern may occur with vehicles equipped with two or three second row seats. This may be due to a broken recliner release lever. To correct this concern, replace the recliner release lever.
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