2023 Ford Expedition
Safety record from NHTSA: recalls, owner complaints, investigations and service bulletins.
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Vehicles › Ford › Expedition › 2023
These records cover every 2023 Ford Expedition. To see whether one car still needs a recall repair, decode its VIN or check it with NHTSA.
Recalls
8 recalls name the 2023 Ford Expedition. Newest first.
Ford Motor Company (Ford) is recalling certain 2018-2024 Expedition vehicles. The chrome plating on the center console may bubble and peel, resulting in sharp edges.
Risk and remedy
Risk
Vehicle occupants may contact the center console's sharp edges, increasing the risk of injury.
Remedy
Dealers will inspect and replace the center consoles as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed June 16, 2026. Additional letters will be sent once the remedy is available, anticipated in January 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S38. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on June 10, 2026.
Ford Motor Company (Ford) is recalling certain 2021-2023 Lincoln Navigator, Expedition, and 2022-2023 F-250 SD, F-350 SD, F-450 SD, F-550 SD, and F-600 SD vehicles. The windshield wiper arms may break, causing the wipers to fail.
Risk and remedy
Risk
Windshield wiper failure can reduce visibility, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the wiper arms, as necessary, free of charge. Owner notification letters were mailed August 5, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26S24.Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on April 1, 2026.
Ford Motor Company (Ford) is recalling certain 2021-2026 F-150, 2022-2026 F-250 SD, F-350 SD, F-450 SD, F-550 SD, Maverick, 2024-2026 Ranger, 2023-2026 F-600 SD, 2022-2027 Lincoln Navigator, Expedition, and 2026 E-Transit vehicles. When towing a trailer, the integrated trailer module (ITRM) may lose communication with the vehicle, possibly causing a loss of…
Risk and remedy
Risk
Trailer lights or brakes that do not function can reduce the driver’s ability to control the trailer and decrease the trailers visibility to other road users, increasing the risk of a crash.
Remedy
The integrated trailer module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed March 25, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 26C10. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning March 17, 2026.
Ford Motor Company (Ford) is recalling certain 2022-2024 Navigator and Expedition vehicles. The front brake lines may contact the engine air cleaner outlet pipe and become damaged, possibly resulting in a brake fluid leak and reduced brake function.
Risk and remedy
Risk
A loss of brake function increases the risk of a crash.
Remedy
Dealers will inspect the front brake line and replace the brake line or air cleaner outlet pipe, as necessary, free of charge. Owner notification letters were mailed May 29, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S47.
Ford Motor Company (Ford) is recalling certain 2021-2024 Bronco, F-150, 2021-2024 Edge, 2022-2025 Escape, F-250, F-350, F-450, F-550, F-600, 2022-2024 Expedition, 2022-2025 Transit, 2021-2023 Mach-E, 2024 Ranger, Mustang, 2021-2023 Lincoln Nautilus, 2022-2024 Navigator, and 2023-2024 Corsair vehicles. A software error may cause the rearview camera image to…
Risk and remedy
Risk
A frozen or missing rearview camera image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
Remedy
The accessory protocol interface module (APIM) software will be updated by a dealer or through an over-the-air update, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on June 26, 2025. Additional letters will be mailed once the final remedy is available on each phase. Owner notification letters were sent on October 8, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S49.
Ford Motor Company (Ford) is recalling certain 2020-2025 Explorer, Lincoln Aviator, 2020-2024 Escape, Lincoln Corsair, 2018-2024 F-150, Expedition and Lincoln Navigator vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208…
Risk and remedy
Risk
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Remedy
Ford will mail owners the warning labels, free of charge. Owner notification letters were mailed December 19, 2024. Owners may call Ford customer service at 1-866-436-7332. Ford's number for this recall is 24C39.
Ford Motor Company (Ford) is recalling certain 2018-2023 Expedition and Lincoln Navigator vehicles equipped with third-row seating; and 2019-2023 F-Super Duty F-250, F-350, F-450, and F-550 SuperCab vehicles. The owner's manual does not include instructions for adjusting or removing certain head restraints. As such, these vehicles fail to comply with the…
Risk and remedy
Risk
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
Remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Ford Motor Company (Ford) is recalling certain 2023 F-150, Expedition, and Lincoln Navigator vehicles. The front axle pinion may not have been heat-treated, which can cause it to fracture.
Risk and remedy
Risk
A fractured pinion can result in a loss of 4-wheel drive and may cause the front wheels to lock up, increasng the risk of a crash.
Remedy
Dealers will replace the front axle pinion gear set. If there is a broken front axle pinion, the entire axle assembly will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed April 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23S07.
Owner complaints
65 complaints5 involved a crash4 involved a fire7 injuries
What owners report most
Latest complaints
- Electrical system · Unknown or other
A few months ago, I noticed there was a delay in the power running board on the drivers side. The passenger side running board came up but the drivers side would only come up after driving for a minute. Now, the drivers side does not come up, without assistance. The motor still moves. It be gins to…
A few months ago, I noticed there was a delay in the power running board on the drivers side. The passenger side running board came up but the drivers side would only come up after driving for a minute. Now, the drivers side does not come up, without assistance. The motor still moves. It be gins to come up, rising about an inch before immediately going back down, as if something is blocking it. It has been cleaned, free of debris, and lubricated and the issue continues. We got it back in manually, and turned them off for about a week, we continue to try, as we read things on the ford forums but no avail. The worst part is it seems like it doesn’t go all the way in, I tripped getting out of the car and hurt my knee because of this issue. It has been confirmed as a “known issue” with many dealers. And has been replicated. Their suggestion was to get rid of the power boards, but I paid for a vehicle with power boards and I want them to work. There was no system notification on the ford app nor on the car.
- Steering
While leasing this vehicle from Hertz via Priceline out of Seattle the vehicle was always was extremely difficult to keep in is own lane. Didn't matter if you were doing 20 mph or 60 mph. This was brought to Hertz via Priceline and they have not answered back to what the issues were other than…
While leasing this vehicle from Hertz via Priceline out of Seattle the vehicle was always was extremely difficult to keep in is own lane. Didn't matter if you were doing 20 mph or 60 mph. This was brought to Hertz via Priceline and they have not answered back to what the issues were other than saying no one else complained about it an apparently are investigating the problem. This vehicle was picked up on April 29,2026 from SeaTac and returned on May 4,2026. Neither Priceline did nothing but gave a $25 credit and Hertz will not answer any attempts to contact them.
- Power train
Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop.…
Driving on highway, tried to accelerate, the car was acting like it was in neutral and would not accelerate. Checked to ensure I was not. the car began decelerating and I started to pull over. As I entered the brake down lane - the car automatically switched to park jarring the car to a stop. The dashboard provided the following fault "shift system fault service required" Tried shifting to drive, neutral, reverse and each time it would shift back to park and give me the warning. Had to have the car towed. The dealership is very vague on the root cause of the issue saying i need a new transmission. I specifically asked if the root cause was the CDF drum issue but they will tell me why the failure happened. Still waiting for my car to be repaired.
- Electrical system · Electrical system › Starter assembly
The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled…
The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 22,080.
- Structure
The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome…
The contact owns a 2023 Ford Expedition. The contact received notification of NTHSA Campaign Number 26V368000 (Structure); however, the part needed for the recall repair was not yet available. The contact stated that while reaching to pick up a debit card, the center console cup holder chrome plating, which had peeled off and stood upright, sliced the contact's pinky finger on her right hand. The deep gash required medical attention. No further information was available. The contact associated the injury with the recall. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed that the medical expenses would be covered. The failure mileage was approximately 90,691.
- Service brakes
While driving the ABS system failure warning along with 2 other system warnings come on and brakes fall to the floor. My Ford expedition is experiencing the same catastrophic electronic brake booster failure as recall 25S77. The dealer updated the software and the problem continued. Its back at the…
While driving the ABS system failure warning along with 2 other system warnings come on and brakes fall to the floor. My Ford expedition is experiencing the same catastrophic electronic brake booster failure as recall 25S77. The dealer updated the software and the problem continued. Its back at the dealership after happening an additional 4 time and I'm being told it $2500 to replace the electronic brake booster. My VIN is not on the recall but in experiencing the exact life-threatening system failure.
- Unknown or other
On June 10, 2026, I attempted to enter my vehicle through the driver's door. The power running board was set to the "Automatic" position but failed to deploy when the driver's door was opened. I stepped toward the vehicle expecting the running board to be extended, as it normally would be, but it…
On June 10, 2026, I attempted to enter my vehicle through the driver's door. The power running board was set to the "Automatic" position but failed to deploy when the driver's door was opened. I stepped toward the vehicle expecting the running board to be extended, as it normally would be, but it was not. As a result, I lost my footing and fell. The fall caused a nondisplaced fracture of my left ring finger, which required evaluation at an urgent care facility, X-rays, treatment by a hand specialist, and immobilization in a custom splint. Surgery was considered due to concern for possible rotational deformity of the finger. The running board never deployed during the incident. There were no warning lights, warning messages, or other indications that the running board would not operate. To my knowledge, the problem had not occurred previously. The vehicle has not yet been inspected by the manufacturer or dealer to determine the cause of the running board failure. The running board system is available for inspection upon request. I am submitting this report because the unexpected failure of the automatic running board created a fall hazard that resulted in a documented injury. I am concerned that a similar failure could cause more serious injuries to other drivers or passengers, particularly children, older adults, or anyone with mobility limitations.
- Unknown or other
Component/System Malfunction & Availability: The vehicle's Air Conditioning (A/C) system failed completely. The primary component that failed is the REAR A/C compressor/evaporator core. The vehicle and its NEW and REPLACED components are available for inspection upon request. The original damaged…
Component/System Malfunction & Availability: The vehicle's Air Conditioning (A/C) system failed completely. The primary component that failed is the REAR A/C compressor/evaporator core. The vehicle and its NEW and REPLACED components are available for inspection upon request. The original damaged components are with the dealership. Safety Risk: The sudden and total loss of climate control occurred during extreme weather conditions. This caused an immediate and rapid rise in cabin temperature to unsafe levels, posing a severe risk of heat exhaustion, dehydration, and heatstroke, particularly for vulnerable passengers. Furthermore, the loss of the A/C system compromised the vehicle's ability to clear window fogging and condensation, rapidly reducing visibility and creating an immediate crash hazard. Diagnosis & Inspection Status: The issue has been reproduced and officially confirmed by an authorized dealer/independent service center. However, the vehicle and the failed components have not yet been inspected by the manufacturer, police, or insurance representatives. Prior Symptoms & Warning Signs: There were no warning lamps, error messages, or diagnostic trouble codes displayed on the dashboard prior to the failure. UNKNOWN exactly when the internal component degradation began, but the total failure occurred suddenly without prior symptoms.
- Unknown or other
The chrome in the middle console of my vehicle was peeling and cut my finger
- Structure › Body
I was driving on the freeway at a high rate of speed (65-70mph) and a piece of my roof rack broke off my car and flew off into the road. This could have hit a car behind us or harmed a person inside the car. Nothing hit my car to cause it to come off. I showed it to the dealer and they claimed that…
I was driving on the freeway at a high rate of speed (65-70mph) and a piece of my roof rack broke off my car and flew off into the road. This could have hit a car behind us or harmed a person inside the car. Nothing hit my car to cause it to come off. I showed it to the dealer and they claimed that pieces of cars don't just fall off for no reason. They said they would file a claim for it to be covered under warranty. There was no warning prior to this happening.
- Engine
On May 16, 2026, my 2023 Ford Expedition with 6,197 miles caught fire while I was driving home from work. I smelled smoke inside the cabin, and within moments smoke began coming through the air vents. I pulled over and exited the vehicle. When I got out, I saw the engine compartment was on fire and…
On May 16, 2026, my 2023 Ford Expedition with 6,197 miles caught fire while I was driving home from work. I smelled smoke inside the cabin, and within moments smoke began coming through the air vents. I pulled over and exited the vehicle. When I got out, I saw the engine compartment was on fire and heavy smoke was coming from under the hood. As I moved away from the vehicle, there were multiple loud pops and bangs coming from the engine area. Police and fire crews responded and extinguished the fire, but the vehicle is a total loss. This was a nearly new vehicle with very low mileage. I believe this was caused by a manufacturing defect. Ford previously settled a class‑action lawsuit involving 2021 Expeditions with engine fire issues, which suggests this problem has not been fully resolved. I am reporting this incident because it is a serious safety hazard and could have resulted in injury or death.
- Electrical system
Hood cowling coming breaking seal causing battery junction box to get water in and short-out juction box and not allowing the car not to start.
- Unknown or other
The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters…
The Panoramic Sunroof spontaneous combusted traveling 75 mph on the interstate. No debris, other vehicles, or overpasses in sight. The explosion and raining glass poses a safety concern. The vehicle is currently in the shop being inspected by the manufacturer, repair shop, insurance adjusters trying to decide who is going to cover the random exploding panoramic sunroof. If government environmental can require auto start stops be put on all consumer vehicles, it seems that the regulatory safety could do something about the overhead exploding glass that is both dangerous and costly.
- Unknown or other
Moonroof glass shattered while driving on interstate
- Electrical system
The instrument panel went black while driving. Unable to see MPH, Gas, Gauges, or safety alerts, warning lamps, etc. The dealership confirmed there is no recall. This is a safety issue and should not be at the expense of the consumer.
- Structure › Body › Door › Hinge and attachments
The contact owns a 2023 Ford Expedition. The contact stated that upon opening the front driver's side door, the contact became aware that the door hinges were fractured. The failure also occurred on the lower part of the front passenger's side door. The dealer was contacted, and the contact sent a…
The contact owns a 2023 Ford Expedition. The contact stated that upon opening the front driver's side door, the contact became aware that the door hinges were fractured. The failure also occurred on the lower part of the front passenger's side door. The dealer was contacted, and the contact sent a picture of the failure to the dealer. The vehicle was not yet diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 62,305.
- Service brakes
Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying…
Vehicle: 2023 Ford Expedition XLT Max Component: Service Brakes / Hydraulic / Brake Pedal Description of the Problem: The vehicle experiences intermittent brake slippage that occurs randomly approximately 2–3 times per month. The issue happens while decelerating between 10–20 mph. When applying the brakes to slow down, the brake pedal suddenly travels further downward, as if the brakes slip or momentarily lose pressure. This significantly reduces braking confidence and control. The condition occurs without warning and is not driver-induced. When it happens, it feels as though the brakes may fail entirely. Safety Risk: This is a serious safety concern. This vehicle is our primary family vehicle and is regularly used to transport two toddlers and an infant. When the brake slippage occurs, it is frightening and creates fear that the brakes could fail while driving, potentially causing a serious accident. I do not feel the vehicle is safe to operate under these conditions. Service History / Attempts to Repair: •The vehicle is just over one year old and covered under an extended warranty. •The vehicle has been taken to two separate Ford dealerships for diagnosis. •Both dealerships stated they cannot perform repairs unless the issue happens while a technician is driving the vehicle. •I was told I must “wait until the problem gets worse” before any repair can be made. •One dealership kept the vehicle for over one week, drove it 100+ miles, and had three technicians drive it, yet reported they could not replicate the issue. Given how frequently this occurs during normal driving, it is concerning that no corrective action has been taken despite repeated complaints. Outcome / Concern: I am concerned that I am being forced to continue driving a vehicle with a known braking issue until a failure becomes severe enough to be witnessed, placing my family and others at risk. I am submitting this complaint to formally document the issue before serious accident occurs
- Forward collision avoidance › Adaptive cruise control · Forward collision avoidance › Warnings · Lane departure › Blind spot detection
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure…
The vehicle experienced a failure of multiple driver assistance and safety systems, with warning messages displayed in the instrument panel cluster. The affected systems include Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, and Rear Cross Traffic Warning. All of these features are currently inoperative. During normal vehicle operation, messages indicated that driver assistance features were unavailable or malfunctioning. Diagnostic trouble codes related to invalid data and lost communication were stored in multiple modules. The failures appear to be caused by the Image Processing Module A (IPMA) intermittently not communicating on the vehicle network. This condition created a significant safety risk because multiple federally advertised and manufacturer-promoted crash-avoidance and collision-mitigation features were unexpectedly disabled during normal driving. The sudden loss of these systems reduces situational awareness and increases the risk of a collision, particularly during highway driving, lane changes, and parking maneuvers. The issue has been acknowledged by the manufacturer in Special Service Message (SSM 53419), which identifies IPMA software as the likely cause. Temporary recovery procedures have been attempted, but the problem continues to recur. A permanent repair has not been provided, despite this condition being known for over one year. The issue has been confirmed by dealer diagnostics. Warning messages appeared prior to and during the loss of functionality. The affected components remain installed and are available for inspection. The underlying software defect has not been permanently corrected as of this report.
- Electrical system · Visibility › Power window devices and controls · Visibility › Rearview mirrors/devices › Exterior
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front…
The contact owns a 2023 Ford Expedition. The contact stated that while operating the vehicle, the front driver’s and passenger’s side electric mirrors could not be adjusted from the front driver’s door main switch. Additionally, the windows failed to roll up and to roll down while using the front driver’s door main switch. The contact stated that while in a parking garage, the front driver’s side window failed to roll down, and the driver was unable to immediately insert the parking garage ticket to exit the garage. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer who replaced the front driver’s door main switch module, but the failure later reoccurred. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 21,000.
- Vehicle speed control
The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and…
The contact owned a 2023 Ford Expedition. The contact stated that while his wife was occupying the vehicle at the residence and attempting to park in the drive postion, the vehicle independently accelerated and crashed into the garage wall, causing damage to the garage wall, refrigerator, and storage cabinet. The brake pedal was depressed, but the vehicle was in full throttle and failed to stop. No warning light was illuminated. During the failure, the contact's wife was the only occupant inside the vehicle. In addition, the display screen went blank. The contact's wife had not sustained an injury, and no medical attention was needed. No police report was filed. The vehicle was not taken to the dealer to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 38,000.
- Electrical system · Forward collision avoidance › Automatic emergency braking · Service brakes
While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded.…
While pulling out of a parking lot onto a 4 lane undivided city street, the vehicle flashed a warning light on the dash saying “Trailer Brakes Engaged” and the vehicle came to an abrupt stop in the lanes of active traffic narrowly avoiding a collision. As if the parking brake had set uncommanded. The vehicle was not and has never pulled a trailer since we’ve owned it the last 9 months. The engine was stalled but accessory was still on. After an off/on cycle the vehicle started and went into gear functioning normally. Immediately taken to a ford/Lincoln dealer. They inspected and told us they found no codes and no discernible issues with the vehicle and it was released. Will be dropped off at another ford shop in the morning to continue diagnosis.
- Seat belts
The seatbelt strap malfunctioned ( locked) and and I was unable to loosen the straps .. resulting in having to cut the strap to get my child out
- Electrical system · Power train
See attached document for complaint.
- Service brakes
While driving at varying speeds the service brake warning light would come on and the vehicle would shudder while decelerating before coming to a full stop as the brakes were engaged resulting in a longer distance required for breaking. After initial occurrence the vehicle was inspected by the…
While driving at varying speeds the service brake warning light would come on and the vehicle would shudder while decelerating before coming to a full stop as the brakes were engaged resulting in a longer distance required for breaking. After initial occurrence the vehicle was inspected by the local dealership where they determined that "The brake lines passed inspection and there were no other observable issues." This happened roughly 20 times over a collective 2 hours of drive time throughout a 3 week period. Eventually the vehicle's computer system disabled the ABS and provided an error code regarding a faulty ABS. Upon a second inspection by the local dealership service department accompanied by video footage that I took of the incident the following report was made by the service department "Brake Booster Replacement - C0047:31 - Internal EBB failure"
- Electrical system
The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and occupied, or while the vehicle was being driven, the front driver’s side buttons on the door failed to operate as designed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed…
The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and occupied, or while the vehicle was being driven, the front driver’s side buttons on the door failed to operate as designed. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the wiring loom needed to be replaced and re-routed. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 46,000.
Service bulletins
Technical service bulletins and other communications the manufacturer sent dealers about this vehicle. Ask a dealer for the full document by its number.
- 11011348"Quality improvements include: -Improve battery state of charge drainage issue due to Electronic Control Unit key off load events. -SYNC screen will display correct software update status. -Software update task will be automatically terminated after trigger expiration date"
- 11011065Quality improvements include: -Fixes the Diagnostic Trouble Code that made Bluecruise unavailable for some customers.
- 11011039In some of the affected vehicles, customers may initially experience a gear grinding noise from the transmission in reverse, which could progress to illumination of the check engine light and/or transmission wrench light. If the customer continues to operate the vehicle, this could progress to a loss of transmission torque resulting in vehicle speed limitation and inability to shift to reverse.
- 11010789" Some 2023-2024 Escape/Corsair vehicles equipped with driver assistance features with minor feature code DBCAB for Escape and minor feature code DBCBC for Corsair and 2022-2024 Expedition vehicles equipped with driver assistance features with minor feature codes DBCBB and DBCBC may exhibit driver assistance feature warning messages displayed in the IPC"
- 11009442Some 2022-2024 Expedition/Navigator vehicles built on or before 09-Oct-2024 may experience a random BLIS indicator illuminated in the exterior mirror with no vehicle or objects near the vehicle.
- 11009438Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed.
- 11008948While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions.
- 11008709Some 2023-2024 Expedition vehicles equipped with driver assistance features with minor feature code DBCBB and DBCBC may exhibit various driver assistance feature warning messages displayed in the IPC.
- 11008698Some 2021-2024 Ford and Lincoln vehicles may exhibit diagnostic trouble codes (DTCs) U2100 and/or U3002 stored in the cruise control module (CCM), side obstacle detection control module LH (SODL), side obstacle detection control module RH (SODR), side obstacle detection control module C (SODCMC) and/or side obstacle detection control module D (SODCMD) after a module replacement.
- 11007142Quality Improvement include: - Addresses potential vehicle no start after OTA update. -SYNC Screen will show correct software update status.
- 11006769This article supersedes TSB 24-2087 to update the vehicle lines, model years affected, action and service procedure. Some 2021-2024 Mustang Mach-E/F-150, 2022-2024 F-150 Lightning/Expedition/Navigator, 2023-2024 Corsair vehicles may exhibit an inoperative BlueCruise and lane centering with DTCs U2018:51 stored in the camera module - rear (CMR) and U0565:86 stored in the image processing module A (IPMA) without DTC U3000:49 stored in the CMR. This may be due to the software level of the CMR. To correct the condition, follow the Service Procedure to reprogram the CMR module using the latest software level of the Ford Diagnosis and Repair System (FDRS).
- 11001579This article supersedes 24-2028 to update the vehicle symptom. Some 2022-2024 Expedition/Navigator vehicles may exhibit a random "Blind Spot Not Available Sensor Blocked" and/or "Cross Traffic Alert Not Available Sensor Blocked" warning messages in the IPC with no vehicle or objects near the vehicle. This condition may be intermittent, more noticeable in wet conditions. Diagnostic trouble codes B13F3:97 in the side obstacle detection control module - left (SODL) and/or B13F4:97 in the side obstacle detection control module - right (SODR) and/or U0233 and U0232 in the image processing module A (IPMA) may also be present. This may be due to a mud/snow/ice build-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness. To correct the condition, follow the Service Procedure to repair damage and install shields.
- 11001385Some 2021-2024 F-150 and 2023-2024 Expedition/Navigator vehicles equipped with a 3.5L EcoBoost engine may exhibit a rattle/scraping noise from the bellhousing area on start-up. This may be due to the torque converter studs contacting the engine-to-transmission spacer plate (separator plate). To correct this condition, remove the transmission and flexplate and inspect the engine-to-transmission spacer plate and torque converter studs for wear/damage. If wear/damage is found, replace the engine-to-transmission spacer plate. Refer to Workshop Manual (WSM) Section 303-01 Engine - 3.5L EcoBoost (BM), Removal and Installation, Crankshaft Rear Seal. When reinstalling the starter motor, make sure the starter is flush with the engine-to-transmission spacer plate prior to tightening the studbolts. Failure to do so may result in damaging the newly installed engine-to-transmission spacer plate.
- 11001180This article supersedes TSBs 24-2100 and 24-2070 to add 2023 F-150 vehicles, update the TSB Issue statement and the TSB Service Procedure. Some 2021-2023 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) P0751, P0752, P0756, P0757, P0761, P0762, P0766, P0767, P0771, P0772, P2700, P2701, P2702, P2703, P2704, P2705, P2707, P2708, P0729, P0731, P0732, P0733, P0734, P0735, P0736, P076F, P07D9, P07F6 and/or P07F7 stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve. To correct the condition, follow the Service Procedure to identify and correct the condition.
- 11001147Certain 2022-2024 Model Year Expedition and Navigator Vehicles - Rear Seat Entertainment Screen Software Update
- 11001112Some vehicles equipped with SYNC4 may exhibit one or more of the following symptoms after all currently available accessory protocol interface module (APIM) software updates have been performed. - General system performance, stability, and intermittent system reboots. - Intermittent Wireless CarPlay or Android Auto function. - Phone related concerns with intermittent No Audio or Static. - Navigation/global positioning system (GPS) related concerns through CarPlay and Android Auto. - Alexa function consistency and stability. These symptoms may be due to the software in the APIM. Replacing the APIM will not resolve these symptoms for the customer. Before returning the vehicle to the customer, review the procedures within Workshop Manual, Section 415-00 and ensure the latest APIM software is installed. Refer to General Service Bulletin (GSB) 23-7146 for help determining the latest available level of software. IMPORTANT: some module software updates will only display as available on Ford Diagnosis and Repair System (FDRS) after prerequisite modules are updated. This may require the technician to update certain modules multiple times during the service visit, before the latest APIM software is accessible in FDRS. If symptoms continue after latest APIM software has been installed, inform customers that Ford is working on additional software enhancements which are expected to be delivered over-the-air (OTA) by Q4 2024 on F-150, F-150 Lightning, Mustang Mach-E, Mustang, Escape, Corsair, Expedition, Navigator, Bronco, Mustang, and 2023-2024 F-Super Duty. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. For all other vehicles with SYNC4, schedule a service visit for customers in October 2024, when the updated APIM software is expected to be available to dealers. Monitor OASIS for additional information.
- 11000917Quality improvements include: - When pre theft event occurs customers will get notification via Fordpass App. Secondarily, if customer vehicle stolen then call center will be able recieved theft location reports
- 11000764Some 2022-2024 Expedition/Navigator vehicles may experience a random BLIS indicator illuminated in the exterior mirror with no vehicle or objects near the vehicle. This may be due to the radar signal echoing through the trailer hitch bar. To correct the condition, follow the Service Procedure to block the trailer hitch tube ends.
- 11000737Some 2023 Expedition/Navigator vehicles may experience a heated seat indicator center display screen/switch mismatch (Navigator only) or speed assist off switch greyed out (Expedition only). This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure to reprogram the APIM using the latest level of the Ford Diagnosis and Repair System (FDRS) scan tool. The APIM software update that addresses the symptom listed in this article may have been delivered over-the-air (OTA) via Ford Power-Up software updates to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has been successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
- 11000297Various vehicles equiped with 10R80/10R80 MHT/10R100/10R140 transmissions may require replacement of the seal kits (7153) when internal repairs are being performed. These kits come with 4 wheel drive (4WD) seals and will no longer include the 2WD seals. When working on a 2WD vehicle, any 2WD seals must be ordered separately. Refer to the parts catalog for the proper 2WD seals required.
- 10254335Quality improvements include: -Robustness action to improve the SYNC reboot issue that may occurs after 2 hours of continuous use. -Update BLIS message strategy when a trailer is connected 15 Inch Portrait Implementation
- 10254317Quality improvements include: Adds robustness to increase the availability of Blue Cruise and fix drop issue.
- 10254142Some 2018-2019 Explorer and 2018-2024 Transit/F-150/Expedition/Navigator vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0627, P025A, P025B, P00C6, P008A and/or U0109 stored in the powertrain control module (PCM). Diagnosis should include checking for an intermittent or partial disconnect of the harness to the fuel pump control module (FPCM) connector, connector pin push-outs, damaged pins/terminals, or loose/corroded grounds. Confirm FPCM connector (Explorer - C3239, Transit - C433, F-150 - C460/C4336, Expedition/Navigator - C433/C4033) is fully seated and inspect applicable grounds (Explorer G302, Transit - G401, F-150 - G401, Expedition/Navigator - G403/G406) prior to performing guided diagnostics or replacing any components.
- 10253688Some 2022-2023 Expedition/Navigator vehicles may exhibit intermittent battery drain or no crank/no start concern. The concern may no longer be present after a battery reset. This may be due to the body control module (BCM) software. To correct the condition, reprogram the BCM using the latest version of the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10253552Various vehicles have had pinpoint tests, guided routines and the Warranty and Policy Manual recentlyupdated for diagnostics and repairs on SYNC generation 3 and later applications. When performingdiagnostics and repairs on SYNC Gen 3 or later, select the diagnostics tab and search for related symptoms,DTCs and keywords. The search results will be shown in the search results pane. Read and follow allTechnical Service Bulletins (TSB), Special Service Message (SSM)s or General Service Bulletin (GSB) first if abulletin specifically addresses the vehicle concern. If there are no messages, run the appropriate diagnosticpinpoint test found in the Workshop Manual (WSM). Follow the steps in the pinpoint test. Make sure to note thetitle of the guided routine, using the correct one for the vehicle's symptom or diagnostic trouble code (DTC) iscritical. Depending on the outcome of the pinpoint test, a repair validation code (RVC) may be generated eitherin the pinpoint test or Guided Routine. If the vehicle concern still exists after following the pinpoint tests orguided routine, then a manual RVC can be generated using the RVC Assist Form. A manual RVC can only begenerated once the above process has been followed.
- 10252715Quality improvements include: -Fix the hiss or Pop noise from speakers.
- 10252702Quality Improvements include: - Fix the no audio out of random speakers issue.
- 10252694Quality Improvements include: Various dashboard alerts display enhanced such as speed warning and temperature.
- 10252673This article supersedes TSB 24-2059 to update the Service Procedure LTIS statement. Some 2021-2022 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes (DTC) that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10252662This article supersedes TSB 23-2351 to remove 2023 F-150 10R80 and 10R80 MHT vehicle applications. The 2023 F-150 10R80 and 10R80 MHT vehicles will be the subject of a separate article. Some 2021-2022 F-150, 2022-2023 Expedition/Navigator/Mustang and 2020-2023 Transit/Explorer/Aviator vehicles equipped with a 10R80/10R80MHT transmission may exhibit a harsh/delayed engagement and/or harsh/delayed shift, an illuminated malfunction indicator lamp (MIL) with diagnostic trouble codes that are stored in the powertrain control module (PCM) or transmission control module (TCM). This may be due to the software in the powertrain control module (PCM) or transmission control module (TCM), the transmission solenoid ID strategy, sticking valves in the main control valve body and/or axial movement of the CDF clutch cylinder (7H351) sleeve.
- 10252525This article supersedes 23-2266 to update the vehicle model years affected to include 2024 model year. Some 2022-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This condition may be intermittent, more noticeable in wet conditions. Diagnostic trouble codes B13F3:97 in the side obstacle detection control module - left (SODL) and/or B13F4:97 in the side obstacle detection control module - right (SODR) and/or U0233 and U0232 in the image processing module A (IPMA) may also be present. This may be due to a mud/snow/ice build-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness.
- 10252412Customer Satisfaction Program 23B90 Certain 2023 Model Year Expedition Vehicles - Missing Rear Cargo Mat
- 10251956Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings (21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
- 10251952For 2015-2024 Ford and Lincoln vehicles equipped with turbocharged engines and customer concern of an engine oil leak, refer to Workshop Manual (WSM), Section 303-00 for oil leak inspection and testing methods. Ford has evaluated turbochargers replaced for oil leak symptoms and although oil may collect on the external surface of a turbocharger, it is extremely rare for a turbocharger assembly to be the root cause of the oil leak. Careful inspection of the turbocharger oil feed and drain tubes should be performed along with the recommended WSM procedures as needed. Warranty claims for turbocharger replacement going forward will be assessed.
- 10251943Some 2022-2023 Expedition/Navigator built on or before 20-Apr-2023 equipped with SYNC 4 may experience SiriusXM 360L missing one or more of the following features: Channel 700 and above are not accessible, On Demand tab in the SiriusXM Browse menu is displayed but grayed out/disabled/not functional, SiriusXM with 360L toggle switch is not displayed in the Connected Vehicle Features menu. This may be due to the gateway module (GWM) configuration. To correct the condition, perform the GWM-Gateway Module A (GWM) Configuration application using Ford Diagnosis and Repair System (FDRS).
- 102519372023 F-Super Duty, 2023-2024 Expedition, 2024 Nautilus/F-150 vehicles will exhibit no light emitting diode (LED) confirmation from the key fob indicating that the vehicle has remote started (or not remote started). Factory key fobs with remote start no longer contain a LED feedback indicator. Do not replace the key fob for this condition. This is a normal operating characteristic and no service action is necessary.
- 10251934During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. Replacement of the bolt is critical to the repair and accurately following the installation procedure in the Workshop Manual (WSM) Section, 303-01 is extremely important. The bolt torque procedure can be found in the crankshaft front seal removal and installation procedure or in the engine assembly procedure.
- 10251478Software Update 23-PU0630-PFM-NFO for 2023 MY EXPEDITION vehicles is now available. Quality Improvements include: - Robustness action to Improve the Master Door Switch Pack loss of functionality.
- 10251463Some 2022-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This may be due to a mud/snow/ice build-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness
- 10251242Certain 2023 Model Year F150, Expedition, Navigators equipped with 8.8 inch Front Axles - Front Axle Assembly Replacement
Every Ford Expedition model year
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